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16 Mar, 2010
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Title Categories Name
Do you support MS SQL?

Do you support MS SQL?


Sorry, We does not support MS Access databases or MS SQL.


The above information is for reference only

PHP/MySQL/CGI Que ...
Do you support MicroSoft SQL?

Do you support MicroSoft SQL?


Sorry, Our servers are running under Linux. We are unable to install MicroSoft SQL server on Linux.


The above information is for reference only

PHP/MySQL/CGI Que ...
Do you support ASP.NET

Do you support ASP.NET


Sorry, We currently DO NOT support ASP.NET on our shared hosting plan.


The above information is for reference only

Basic Hosting Know ...
Do you support PHP5?

Do you support PHP5?


Yes, You can easily run PHP5 in one of two ways.

  1. You can name your php files with an extension of .php5
  2. Place the following line in an .htaccess file in your httpdocs folder:

    AddHandler fcgid-script .php



The above information is for reference only

PHP/MySQL/CGI Que ...
Why can't I see my images?

Why can't I see my images?


  • Double check that the name of your image on the server exactly matches the img src tag.
  • Remember that you must match upper and lowercase letters.
  • Make sure that you have your image in the same directory, and its in the same place that you refer to in the img src tag.
  • If you used DOS FTP or WS_FTP LE, or another tool that has you specify whether a file is text(ASCII) or binary, make sure you upload your images as a binary file (Most current FTP programs have an automatic setting that does this work for you).



The above information is for reference only

Basic Hosting Know ...
Why can't I see my web file?

Why can't I see my web file?


Unlike Windows operating systems, Unix / Linux is CASE SENSITIVE, upper and lowercase letters matter!

Example:

my_page.html =/= my_page.HTML
MY_IMAGE.JPG =/= my_image.jpg
my_file.txt =/= My_File.txt

We recommend that you always use lowercase filenames to avoid these types of problems.


The above information is for reference only

Basic Hosting Know ...
What is my MySQL Username or Database Name?

What is my MySQL Username or Database Name?


If you have forgotten your MySQL username or MySQL database name, go to your Plesk control panel to check them.

Your database and user naming syntax is:

username_mydatabase
username_mydbuser

Example:
C0801001234567_mydatabase
C0801001234567_mydbuser

* Where C0801001234567 replace your system user name.


The above information is for reference only

PHP/MySQL/CGI Que ...
What is my database server name?

What is my database server name?


On our shared hosting system, your database server will never be "localhost".


The above information is for reference only

PHP/MySQL/CGI Que ...
Can I connect to MySQL or PostgreSQL remotely?

Can I connect to MySQL or PostgreSQL remotely?


No, we cant allow connections to the database servers from outside our network.

This means you cannot connect to our database servers with your MS Access or ODBC program that is running on your own computer. Your script that needs to connect to a database here must be running on our webservers, otherwise your connection attempts will be refused.


The above information is for reference only

PHP/MySQL/CGI Que ...
Who owns domains registered with Focus Network Company?

Who owns domains registered with Focus Network Company?


All domains registered with Focus Network Company, belongs to the customer. You can fully manage your domain or transfer your domains registration away at anytime.


The above information is for reference only

Domain Names Knowl ...
I have two domains can I host them with one hosting plan?

I have two domains can I host them with one hosting plan?


Yes, all of our hosting plans allow for multiple domain hosting.


The above information is for reference only

Domain Names Knowl ...
What is a Registrar?

What is a Registrar?


A Registrar is an organization or company that is accredited by ICANN (Internet Corporation for Assigned Names and Numbers) to provide registration services. There are different registrars serving each country code throughout the world and each registrar has different rules regarding registration procedures and fees.


The above information is for reference only

Domain Names Knowl ...
How long does it take for my domain to resolve properly (to start working)?

How long does it take for my domain to resolve properly (to start working)?


New Register
.COM, .NET, .ORG, .BIZ, .INFO, .NAME, .US:
This can be as quick as 5 minutes. The state between 24-48 hours for a domain to FULLY propagate.

*.HK:
It usually takes about 24 hours to register a domain name - however it can take between 3 and 14 days to register a .hk domain name. This is because the procedure for registering a .hk domain name is much more complicated than for registering a .com domain.

Domain Transfer (DNS change settings)
It takes 24 to 72 hours for the nameserver changes to take effect.


The above information is for reference only

Domain Names Knowl ...
What are your DNS servers?

What are your DNS servers?


Our nameservers are:

  • ns1.powersx.com
  • ns2.powersx.com

Most registrars only require nameserver hostnames, not the IP addresses that are also shown above.


The above information is for reference only

Domain Names Knowl ...
I uploaded my pages, but still see the default ec2Biz page?

I uploaded my pages, but still see the default ec2Biz page?


There are a few possible answers

  1. The default page is stuck in a cache and you arent seeing the new content yet. Try refreshing your browser a few times. If that doesnt update the page, call it specifically by typing http://www.yourdomain.com/index.html .

  2. The ec2Biz page is called index.html. If your uploaded homepage is called index.htm you need to delete the index.html page.

  3. Check you have uploaded your files to the correct directory. The main website is at the /httpdocs directory.



The above information is for reference only

Basic Hosting Know ...
Do you allow Telnet or Shell access?

Do you allow Telnet or Shell access?


As we are running high level security on all our servers, Telnet and Shell access is always disabled and is never allowed for our shared hosting clients.

Please be carefull in even trying to attempt in using either telnet or shell, as the system will block your IP automatically after a number of attempts!


The above information is for reference only

Basic Hosting Know ...
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