22 Jan, 2018
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Title Categories Name
Do you need Dedicated IP address?

Do you need Dedicated IP address?


You dont need a dedicated IP to use our shared web hosting.

However, if you require your own SSL certificate, then yes, you will need purchase a dedicated IP.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Does SSL certificate need dedicated IP

Does SSL certificate need dedicated IP


Each private SSL will need a dedicated IP address for itself.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow Mulituser Service?

Do you allow Mulituser Service?


Sorry, We do NOT allow Mulituser Service on our shared web hosting packages.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
What webserver do you run?

What webserver do you run?


We run the Apache webserver. We run either the latest version or one version behind the latest.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support Flash, Shockwave, Java Applets?

Do you support Flash, Shockwave, Java Applets?


Yes. Files of these types run in the visitors browser, not on the server. So all you need to do is upload your Macromedia Flash, Shockwave or Java Applet files to a place where your visitors can download them.

If you FTP .swf or other binary files to the server, you need to FTP them in BINARY and not ASCII mode. Otherwise they will be corrupted and not run after they are uploaded.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow PHP Chat Room?

Do you allow PHP Chat Room?


You can install a PHP Chat Room on our servers. We include Gtchat in our packages which can be installed from Application Vault section of Plesk control panel.

You must observe our limitations on resources, please read our Acceptable Usage Policy (AUP) for more detail.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow Forum or BBS hosting on your servers?

Do you allow Forum or BBS hosting on your servers?


You can install a variety of different Forums or BBS on our servers. We include phpBB and SMF board in our packages which can be installed from Application Vault section of Plesk control panel or addon scripts.

Moreover, you can try to install the Discuz forum manually.

You must observe our limitations on resources, please read our Acceptable Usage Policy (AUP) for more detail.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow CGI Chat Room?

Do you allow CGI Chat Room?


Sorry, at this time we do not allow any CGI Chat Room to be ran on our shared servers, CGI Chat Room requires a lot of resources from the server.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow Subversion software?

Do you allow Subversion software?


We do not allow install Subversion software from http://subversion.tigris.org/project_packages.html on shared hosting plans, This software requires root access to install.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow LeoBBS?

Do you allow LeoBBS?


Sorry, at this time we do not allow LeoBBS to be ran on our shared servers, LeoBBS requires a lot of resources from the server.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow SHOUTcast?

Do you allow SHOUTcast?


Sorry, at this time we do not allow SHOUTcast to be ran on our shared servers, SHOUTcast requires a lot of resources from the server.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow CGI Game or PHP Game?

Do you allow CGI Game or PHP Game?


Sorry, at this time we do not allow CGI Game or PHP Game to be ran on our shared servers, CGI Game or PHP Game requires a lot of resources from the server.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you allow TeamSpeak?

Do you allow TeamSpeak?


Sorry, at this time we do not allow TeamSpeak to be ran on our shared servers, TeamSpeak requires a lot of resources from the server.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you include debugging and installation services?

Do you include debugging and installation services?


Our basic support service is provided free of charge, but does not include debugging or installation of third-party software programs, scripts or designs.

If you need above service, you may purchase Customized Support.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Questions
Do I need a static IP address for my site?

Do I need a static IP address for my site?


To be honest, not many website owners require a static IP address but you will require one if you want an SSL certificate.

You can purchase static IP from our products list.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do i need a static ip address for self signed SSL certificates ?

Do i need a static ip address for self signed SSL certificates ?


Yes, If you need an SSL certificate then youll need a static IP address.

You can purchase static IP from our products list.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do your servers support the PHP GD Library ?

Do your servers support the PHP GD Library ?


Yes, we support GD. You can upload the TTF, GIF, JPG and PNG to your site and have GD call them, should have no problem there.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
How do I access my site using SSH?

How do I access my site using SSH?


By default, our shared hosting and E-Store plans do not come with SSH access.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
How do I use "Promo Code" or "Coupon" to order package?

How do I use "Promo Code" or "Coupon" to order package?


Promo Code or Coupons code are only good for purchase product and service.

After you put the product in shopping cart, then you enter the coupon code on the first page; The price discount will appear on the itemized order page before you checkout and pay for your account.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

Registration
Can I upgrade to another package?

Can I upgrade to another package?


You can easily upgrade to a better package or plan at any time during your service period.

Well even credit your account with whats left on your current service plan!

To initiate an upgrade to another package or service (such as Web Hosting or E-Store), please contact our billing department.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

Registration
Am I allowed to host adult content?

Am I allowed to host adult content?


No, any adult material is NOT allow on our plans, including pornography, porn, erotic, etc.

This also applies to any advertisement that you show on your site.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Questions
Do you support Tomcat on your hosting plans?

Do you support Tomcat on your hosting plans?


Depends on some package is Tomcat supported.

Tomcat is a Servlet container developed by the Apache Software Foundation (ASF). Tomcat implements the Java Servlet and the JavaServer Pages (JSP) specifications from Sun Microsystems, and provides a "pure Java" HTTP web server environment for Java code to run.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support MIVA on your hosting plans?

Do you support MIVA on your hosting plans?


Depends on some package is MIVA supported.

MIVA Merchant is a dynamic storefront development and management system.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support SSI on your hosting plans?

Do you support SSI on your hosting plans?


Yes, we support SSI (Server Side Includes) on any hosting plans.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support Python on your hosting plans?

Do you support Python on your hosting plans?


Depends on some package is Python supported.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support ASP on your hosting plans?

Do you support ASP on your hosting plans?


Yes, ASP is supported on our Linux shared hosting servers, there is Apache::ASP addon modules (not robust but it has some of the ASP features).


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support CGI on your hosting plans?

Do you support CGI on your hosting plans?


Yes, we support CGI on any hosting plans.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support Perl on your hosting plans?

Do you support Perl on your hosting plans?


Yes, we support Perl on any hosting plans.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support PHP on your hosting plans?

Do you support PHP on your hosting plans?


Yes, we support PHP on any hosting plans.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you support FastCGI on your hosting plans?

Do you support FastCGI on your hosting plans?


Yes, we support FastCGI on any hosting plans.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Do you offer Mssql with any of your hosting plans ?

Do you offer Mssql with any of your hosting plans ?


Currently we do not offer support for Microsoft SQL or ms sql on shared hosting. We support both MySQL and PostgreSQL only.


*** The above information is for reference only, Please seek independent technical advice if found necessary.

General Technical ...
Why haven't I got email notification from your company?

Why haven't I got email notification from your company?


Some new registered customer may have lost our emails due to their default email filter setting. Like yahoo!, Hotmail and Gmail, they always filter non-famous domains as junk/spam by default. This is their way to coerce people into using their emails.

Please update your email filter setting to make sure you can receive the emails from Focus Network Company in order to follow up any notification here.

  • Please try not to use hotmail for registration as we got some feedback that hotmail users never got any emails.

  • If youre using yahoo mail, please check your Bulk folder and move your Focus Network Company email into inbox folder;

  • If youre using Gmail, please check your Spam folder and mark it as Not Spam.



*** The above information is for reference only, Please seek independent technical advice if found necessary.

Registration
*** The above information is for reference only, Please seek independent technical advice if found necessary.
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