Do you support IMAP?

Yes, IMAP is supported and featured in all our hosting solutions.

By default, IMAP clients connect to TCP/IP port 143 on the mail server.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Why do e-mails with attachments not work?

The server is designed to block most attachment types if they are not zipped up.
A few of them being blocked are... .pdf .src .exe the reason for this is that your mailbox would be flooded every day with viruses if this was not in place. A few attachments that are fine without zipping up are .gif .jpg .html there is allowing.

Another reason could be the size of the attachment if you're sending a 50 MByte or larger attachment it will fail due to the size.

If you are sending it from webmail this limit is less than 50 MByte. A better option to get around these limits would be to upload the file to your site and give out the link instead. You could even password protect so the public cannot view or access.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What do I put for both incoming and outgoing mail server?

For your incoming mail server please use mail.yourdomain.com
and for your outgoing mail server use mail.yourISP.com
which is either Netvigator, i-Cable, internode or any other ISP you use to connect to the web.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Why won't my email address work?

Make sure you set it up exactly by looking at mail tutorials

> Make sure your user name is all lowercase and password is CaSe SenSiTiVe.
> Make sure you have created the email address in your control panel.
> Change the user name to the full email address. Example: username@domainname.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Main difference between IMAP and POP3

The POP3 protocol assumes that there is only one client connected to the mailbox. In contrast, the IMAP protocol allows simultaneous access by multiple clients. IMAP is suitable for you if your mailbox is about to be managed by multiple users.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do you support MicroSoft SQL?

Sorry, Our servers are running under Linux. We are unable to install MicroSoft SQL server on Linux.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

I uploaded my pages, but still see the default ec2Biz page?

There are a few possible answers

1. The default page is stuck in a cache and you aren't seeing the new content yet. Try refreshing your browser a few times. If that doesn't update the page, call it specifically by typing http://www.yourdomain.com/index.html .


2. The ec2Biz page is called index.html. If your uploaded homepage is called index.htm you need to delete the index.html page.


3. Check you have uploaded your files to the correct directory. The main website is at the /httpdocs directory.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do you allow Telnet or Shell access?

As we are running high level security on all our servers, Telnet and Shell access is always disabled and is never allowed for our shared hosting clients.

Please be carefull in even trying to attempt in using either telnet or shell, as the system will block your IP automatically after a number of attempts!

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do you support ASP.NET

Sorry, We currently DO NOT support ASP.NET on our shared hosting plan.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do you support MS SQL?

Sorry, We does not support MS Access databases or MS SQL.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

I can't login to "Administer Center". What is the problem?

1. To ensure that your Login ID (E-Mail address) is correct.
2. Password is case-sensitive. please ensure you're typing the password in correct case.
3. Your browser must be set to allow cookies, otherwise our server will not recognize you when you try to login.

Occasionally you can get a corrupted cookie set on your computer. If this happens, you must delete the bad cookie so a new one can be set by our server.
In Netscape 6.0 and higher, Mozilla, and other Mozilla-based browsers, go to Tools->Options, select "Privacy and Security," Select "Cookies." On the right, there will be a button labelled "Clear Cookies Now" click this button.
For Internet Explorer, go to Tools->Internet Options, you can either then click the button labelled "Delete cookies".
Once you delete the bad cookie, you should be able to login again.

If still can't login, you may try to click the "Forget Password" button on login page, you should receive the new password and old password does not work.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Can I have full FTP access?

Full FTP access is not available with E-Store System for two reasons.

1) The enhanced functionality of E-Store System File Manager - everything you need should be available through this feature.

2) To protect customers on shared servers from the uploading of files that may slow the performance of sites across the entire server.

This policy, while it may seem inconvenient, is designed for your protection.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PayPal - How does Instant Payment Notification work (IPN)?

When a customer makes a payment to you, PayPal will post a notification to your server at a URL you specify. Included in this notification will be all of your customer's payment information (e.g. customer name, amount) as well as a piece of encrypted code.

When your server receives a notification, it must then post the information, including the encrypted code, back to a secure PayPal URL. PayPal will authenticate the transaction and send confirmation of its validity back to your server.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Are there any guidelines when setting my password?

All accounts must have passwords. The password is used to identify the person using an account as an authorized user and to prevent unauthorized users from having access. The purpose of these guidelines is assist you in creating, protecting, and changing passwords so they are strong, secure, and protected.

When setting the password for your Account, consider the following password Best Practices:

1. Passwords should be at least 8 characters. However, MORE is BETTER.
2. Passwords should contain a mix of upper and lowercase letters, a mix of letters and numbers, or a combination of upper and lower case letters and numbers.
3. DO NOT use blank spaces or symbols (#, $, @, etc).
4. Passwords should be something you can easily remember, yet hard for someone else to guess.
For example, a phrase like "Bob and Susan got married March 3, 1998" could become BaSgm3398.
5. Passwords should not be all numbers or contain alphabetic or numerical sequences (i.e., “cde” or “345”).
6. Passwords should not be a proper name or a word recognized by any dictionary.
* Do not includes words from another language.
* Do not add numbers to the beginning or end of words or proper names.
* Do not use your initials preceded or followed by numbers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PayPal - What is Instant Payment Notification (IPN)?

Instant Payment Notification, included with Website Payment products, Express Checkout, and Standard Checkout, is available to our Premier and Business members. Instant Payment Notification allows you to integrate your PayPal payments with your website's back-end operations, so that you get immediate notification and authentication of any PayPal payments and disputes you may receive.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PayPal - How do I activate Instant Payment Notification (IPN)?

Ec2Biz E-Store System is already have notification variable, so do not need change setting in your profile.

For other system, you can activate Instant Payment Notification (IPN) from your Profile.

Note: Before activating IPN, please read the instructions to ensure that you can support the notification and authentication system.

Here's How:

1. Log in to your PayPal account.
2. Click the Profile subtab.
3. Click the Instant Payment Notification Preferences link in the Selling Preferences column.
4. Click Edit.
5. Click the checkbox and enter the URL to which you would like to receive HTML posts.
6. Click Save.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PayPal - What is a canceled reversal (IPN)?

The Canceled_Reversal status on your Instant Payment Notification is a new payment status which replaces the Canceled status. This means a reversal has been canceled (e.g. you, the merchant, won a dispute with the customer and the funds for the transaction that was reversed have been returned to you).

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What are your DNS servers?

Our nameservers are:

• ns1.powersx.com
• ns2.powersx.com

Most registrars only require nameserver hostnames, not the IP addresses that are also shown above.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

I have two domains can I host them with one hosting plan?

Yes, all of our hosting plans allow for multiple domain hosting.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What is a Registrar?

A Registrar is an organization or company that is accredited by ICANN (Internet Corporation for Assigned Names and Numbers) to provide registration services. There are different registrars serving each country code throughout the world and each registrar has different rules regarding registration procedures and fees.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Who owns domains registered with Focus Network Company?

All domains registered with Focus Network Company, belongs to the customer. You can fully manage your domain or transfer your domains registration away at anytime.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How long does it take for my domain to resolve properly (to start working)?

New Register
.COM, .NET, .ORG, .BIZ, .INFO, .NAME, .US:
This can be as quick as 5 minutes. The state between 24-48 hours for a domain to FULLY propagate.

*.HK:
It usually takes about 24 hours to register a domain name - however it can take between 3 and 14 days to register a .hk domain name. This is because the procedure for registering a .hk domain name is much more complicated than for registering a .com domain.

Domain Transfer (DNS change settings)
It takes 24 to 72 hours for the nameserver changes to take effect.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do you allow TeamSpeak?

Sorry, at this time we do not allow TeamSpeak to be ran on our shared servers, TeamSpeak requires a lot of resources from the server.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do you support Perl on your hosting plans?

Yes, we support Perl on any hosting plans.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do your servers support the PHP GD Library ?

Yes, we support GD. You can upload the TTF, GIF, JPG and PNG to your site and have GD call them, should have no problem there.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do you offer Mssql with any of your hosting plans ?

Currently we do not offer support for Microsoft SQL or ms sql on shared hosting. We support both MySQL and PostgreSQL only.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How do I use "Promo Code" or "Coupon" to order package?

Promo Code or Coupons code are only good for purchase product and service.

After you put the product in shopping cart, then you enter the coupon code on the first page; The price discount will appear on the itemized order page before you checkout and pay for your account.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How long does the Website Promotion process take?

The Website Promotion service starts as soon as you complete your order. Your site can experience new traffic within 2 weeks of completing the form.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What is Website Promotion?

Website promotion service that allows you to submit your website to over 1,000 search engines and directories with one easy form.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

ec2Link.com Website Hosting is so cheap compared to others, why?

ec2Link.com Website Hosting is totally automated and is able to submit your website without a human element, passing the cost savings to the customer.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Do I get confirmation of my order?

Yes, you will receive an email with confirmation that you site has been successfully submitted to our search engines and directory list.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Why do I need to submit my site to all of these search directories?

Search engines and directories are the main source of traffic to every website. Using the ec2Link.com Website Hosting service will get your site listed and boost your link popularity which is critical in getting your site's ranking on search engines.

*** The above information is for reference only, Please seek independent technical advice if found necessary.