21 Nov, 2017
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Title Categories Name
Do you need Dedicated IP address?

Do you need Dedicated IP address?


You dont need a dedicated IP to use our shared web hosting.

However, if you require your own SSL certificate, then yes, you will need purchase a dedicated IP.
General Technical ...
Does SSL certificate need dedicated IP

Does SSL certificate need dedicated IP


Each private SSL will need a dedicated IP address for itself.
General Technical ...
Why my FTP fails to connect?

Why my FTP fails to connect?


  • Your firewall could be blocking port 21, which you need to connect. Remember to enable passive mode in your FTP client as well.
  • Make sure you have the hostname in your welcome email (only the hostname dont add http://,ftp://, www or anything else.).
  • Make sure your username and password match exactly the info in your welcome email (be carefull not to put spaces before or after, all are case-sensitive).
  • Some ftp programs require a path in order to connect. For Plesk accounts your path would be /httpdocs/
  • If you fail to login 5 times, Your IP will be locked, Please try after 24 hours again.
Basic Hosting Know ...
Do you support MS SQL?

Do you support MS SQL?


Sorry, We does not support MS Access databases or MS SQL.
PHP/MySQL/CGI Que ...
Do you support MicroSoft SQL?

Do you support MicroSoft SQL?


Sorry, Our servers are running under Linux. We are unable to install MicroSoft SQL server on Linux.
PHP/MySQL/CGI Que ...
Do you support ASP.NET

Do you support ASP.NET


Sorry, We currently DO NOT support ASP.NET on our shared hosting plan.
Basic Hosting Know ...
Do you allow Mulituser Service?

Do you allow Mulituser Service?


Sorry, We do NOT allow Mulituser Service on our shared web hosting packages.
General Technical ...
Do you support PHP5?

Do you support PHP5?


Yes, You can easily run PHP5 in one of two ways.

  1. You can name your php files with an extension of .php5
  2. Place the following line in an .htaccess file in your httpdocs folder:

    AddHandler fcgid-script .php
PHP/MySQL/CGI Que ...
Why can't I see my images?

Why can't I see my images?


  • Double check that the name of your image on the server exactly matches the img src tag.
  • Remember that you must match upper and lowercase letters.
  • Make sure that you have your image in the same directory, and its in the same place that you refer to in the img src tag.
  • If you used DOS FTP or WS_FTP LE, or another tool that has you specify whether a file is text(ASCII) or binary, make sure you upload your images as a binary file (Most current FTP programs have an automatic setting that does this work for you).
Basic Hosting Know ...
Why can't I see my web file?

Why can't I see my web file?


Unlike Windows operating systems, Unix / Linux is CASE SENSITIVE, upper and lowercase letters matter!

Example:

my_page.html =/= my_page.HTML
MY_IMAGE.JPG =/= my_image.jpg
my_file.txt =/= My_File.txt

We recommend that you always use lowercase filenames to avoid these types of problems.
Basic Hosting Know ...
What webserver do you run?

What webserver do you run?


We run the Apache webserver. We run either the latest version or one version behind the latest.
General Technical ...
What is my MySQL Username or Database Name?

What is my MySQL Username or Database Name?


If you have forgotten your MySQL username or MySQL database name, go to your Plesk control panel to check them.

Your database and user naming syntax is:

username_mydatabase
username_mydbuser

Example:
C0801001234567_mydatabase
C0801001234567_mydbuser

* Where C0801001234567 replace your system user name.
PHP/MySQL/CGI Que ...
What is my database server name?

What is my database server name?


On our shared hosting system, your database server will never be "localhost".
PHP/MySQL/CGI Que ...
Can I connect to MySQL or PostgreSQL remotely?

Can I connect to MySQL or PostgreSQL remotely?


No, we cant allow connections to the database servers from outside our network.

This means you cannot connect to our database servers with your MS Access or ODBC program that is running on your own computer. Your script that needs to connect to a database here must be running on our webservers, otherwise your connection attempts will be refused.
PHP/MySQL/CGI Que ...
Do you support Flash, Shockwave, Java Applets?

Do you support Flash, Shockwave, Java Applets?


Yes. Files of these types run in the visitors browser, not on the server. So all you need to do is upload your Macromedia Flash, Shockwave or Java Applet files to a place where your visitors can download them.

If you FTP .swf or other binary files to the server, you need to FTP them in BINARY and not ASCII mode. Otherwise they will be corrupted and not run after they are uploaded.
General Technical ...
Do you allow PHP Chat Room?

Do you allow PHP Chat Room?


You can install a PHP Chat Room on our servers. We include Gtchat in our packages which can be installed from Application Vault section of Plesk control panel.

You must observe our limitations on resources, please read our Acceptable Usage Policy (AUP) for more detail.
General Technical ...
Do you allow Forum or BBS hosting on your servers?

Do you allow Forum or BBS hosting on your servers?


You can install a variety of different Forums or BBS on our servers. We include phpBB and SMF board in our packages which can be installed from Application Vault section of Plesk control panel or addon scripts.

Moreover, you can try to install the Discuz forum manually.

You must observe our limitations on resources, please read our Acceptable Usage Policy (AUP) for more detail.
General Technical ...
Do you allow CGI Chat Room?

Do you allow CGI Chat Room?


Sorry, at this time we do not allow any CGI Chat Room to be ran on our shared servers, CGI Chat Room requires a lot of resources from the server.
General Technical ...
Do you allow Subversion software?

Do you allow Subversion software?


We do not allow install Subversion software from http://subversion.tigris.org/project_packages.html on shared hosting plans, This software requires root access to install.
General Technical ...
Do you allow LeoBBS?

Do you allow LeoBBS?


Sorry, at this time we do not allow LeoBBS to be ran on our shared servers, LeoBBS requires a lot of resources from the server.
General Technical ...
Do you allow SHOUTcast?

Do you allow SHOUTcast?


Sorry, at this time we do not allow SHOUTcast to be ran on our shared servers, SHOUTcast requires a lot of resources from the server.
General Technical ...
Do you allow CGI Game or PHP Game?

Do you allow CGI Game or PHP Game?


Sorry, at this time we do not allow CGI Game or PHP Game to be ran on our shared servers, CGI Game or PHP Game requires a lot of resources from the server.
General Technical ...
Do you allow TeamSpeak?

Do you allow TeamSpeak?


Sorry, at this time we do not allow TeamSpeak to be ran on our shared servers, TeamSpeak requires a lot of resources from the server.
General Technical ...
I can't send email via SMTP with your server?

I can't send email via SMTP with your server?


There are two reasons this may be happening.

  • Authentication Failed
    You do need to authenticate before you can relay mail. This means you will need POP before SMTP (where you simply check your mail before sending).

    You must have checked your email within 5 minutes prior to sending email so that the server can authenticate you as a valid user.
  • ISP is Blocking Port 25
    If your ISP is blocking port 25, you may not be able to send email using our system.

    Some ISPs do this so that you are forced to use their email servers when sending email, as an attempt to prevent spam.

    If your ISP uses port 25 blocking, it is beyond our control to correct this situation. If your email client supports it, you might try using TCP port 587 (smtp-submission) instead of 25 to send email.
Email Tutorial
Do you include debugging and installation services?

Do you include debugging and installation services?


Our basic support service is provided free of charge, but does not include debugging or installation of third-party software programs, scripts or designs.

If you need above service, you may purchase Customized Support.
General Questions
*** The above information is for reference only, Please seek independent technical advice if found necessary.
 
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