Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

Email Tutorial

How to setup Your Emails on PLESK Control Panel
How to setup Your Emails on PLESK Control Panel

This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

Your e-mail accounts are configured through PLESK .
To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

POP3 (incoming) mail server: mail.yourdomain.com

SMTP (outgoing) mail server: mail.yourISP.com

Which means you will have to use your ISP smtp server.

Please be aware, when you set up outlook that your UserID is your full email address.

The url for your online webmail is
http://webmail.yourdomain.com

Where yourdomain.com is the domain name of your Web host.

Please be aware that your email will not work until your domain resolved to our servers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Useful ISP email information

I S P	POP3	Port	S.S.L	SMTP	Port	S.S.L	IMAP4	Port	S.S.L
網上行 Netvigator	pop.netvigator.com	110	995	smtp.netvigator.com	25	465
商業網上行 Business Netvigator	corppop.netvigator.com	110		corpmail1.netvigator.com	25
PCCW NETMail	pop.netvigator.com	110	995	smtp.netvigator.com	25	465
PCCW NETMail Plus	ndpop.netvigator.com	110	995	ndsmtp.netvigator.com	25	465	ndimap.netvigator.com	143	993
和記寬頻 Hutchison Broadband	pop.hgcbroadband.com pop.net-yan.com	110		mail02.hgcbroadband.com mail02.net-yan.com	25
3寬頻 Three Broadband	pop.threebb.com.hk	110		mail02.threebb.com.hk	25
有線寬頻 i-CABLE	mail.i-cable.com	110		smtp.i-cable.com	25
香港寬頻 HKBN	popo.hkbn.net pop1.hkbn.net popo.ctimail.com	110		smtpo.hkbn.net smtpo.ctimail.com	25
太平洋寬頻 Pacific Internet	pop.pacific.net.hk	110		smtp.pacific.net.hk	25
SmarTone Vodafone		110	995	smtp.smartone-vodafone.com	25
HKNet	pop3.hknet.com	110		smtp.hknet.com	25
Google GMAIL	pop.gmail.com	110	995	smtp.gmail.com	25	465	imap.gmail.com	143	993
雅虎電子郵件 Yahoo Mail	pop.mail.yahoo.com pop.mail.yahoo.com.hk	110	995	smtp.mail.yahoo.com smtp.mail.yahoo.com.hk	25	465	imap-ssl.mail.yahoo.com		993
Ymail	pop.mail.yahoo.com	110	995	smtp.mail.yahoo.com	25	465	imap-ssl.mail.yahoo.com		993
Ymail Plus	plus.pop.mail.yahoo.com	110	995	plus.smtp.mail.yahoo.com	25	465	imap-ssl.mail.yahoo.com		993
Hotmail	pop3.live.com	110	995	smtp.live.com	25
163 網易郵箱	pop.163.com	110	995	smtp.163.com	25	465	imap.163.com	143	993
QQ 郵箱	pop.qq.com	110	995	smtp.qq.com	25	465	imap.qq.com		993
新浪網郵箱 SinaMail	pop3.sina.com.hk	110		---			---

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What is the maximum email size I can send and receive ?
What is the maximum email size I can send and receive ?

The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

For bigger files you have to use your FTP!

And the maximum amount of emails which can be send out per hour is 30 emails from one account or 60 emails per domain and 300 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup your email account on iPhone & iPad Mobile Device
How to setup your email account on iPhone & iPad Mobile Device

Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

Currently tested devices are:
- Apple iPhone 3
- Apple iPhone 3GS
- Apple iPhone 4
- Apple iPad
- iPad2
- Apple iPod touch
- Apple iOS 3
- Apple iOS 4
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Microsoft Outlook Setup Tutorial
Microsoft Outlook Setup Tutorial

In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook, which is part of Microsoft Office.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

33 Million Domains Registered in 2007
33 Million Domains Registered in 2007

Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

Below is a summary of the report:

In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder Adds New Features
Parallels Plesk Sitebuilder Adds New Features

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plurk
Plurk

Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
LinkWithin related posts widget with photo thumbnails
LinkWithin related posts widget with photo thumbnails

LinkWithin是最近很紅的相關文章外掛，它改變以往以超連結文字顯示相關文章的做法，而是採用縮圖模式來顯示相關文章。只你網誌支援javascript，然後註冊認證後，你會拿到一串代碼，把代碼貼在網誌上，該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章！

*** The above information is for reference only, Please seek independent technical advice if found necessary.
如何利用異地備份隬補防毒軟件的不足

如何利用異地備份隬補防毒軟件的不足

從世衛在2009年4月24號發出的第一個人類豬流感個案開始，至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界，惡性攻擊病毒每天在不斷的增加、更新和改變，而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響，是企業I.T.部門經常要面對的挑戰。

企業單靠病毒掃描軟件並不足夠

根據美國FBI 2005的研究指出，約84%的公司會受到惡性病毒的攻擊。另外，美國網絡安全協會(Cyber Secure Institute) 的報告指出，企業為了清除各項病毒的花費高達90億美元！無論您為電腦做再好的隔離措施，例如擁有最新的防病毒軟件和頻密的病毒掃描，病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案，例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以，企業要防範數據丟失帶來的災難性影響，單靠病毒掃描軟件並不足夠。

設立災難性回復方案才能治本

其實要解決以上問題就要從根本著手，第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution)，而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup)，這樣，當遇到病毒入侵造成數據丟失，企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上，把受到感染或是有故障的電腦復原到正常狀態，確保企業持續運作，儲存於電腦內的業務數據亦能得以保存。

有資深企業備份經驗的Ahsay 銷售部經理候健生指出：「如何為企業設立有效和快速的災難復原方案是一個很大的課題，大小企業都需要正視。但對中小企來說，由於資源所限，加上公司內未必有專門負責I.T.方面的人員，所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件，可以滿足基本備份需要。但這些軟件只能夠作本地備份，一旦公司的電腦受到病毒侵襲，用作儲存備份的電腦或伺服器亦可能已經中毒，導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件，才能確保災難復原能發揮功效，因為就算本地公司內所有電腦和伺服器都已經中毒，儲存於異地的鏡像備份數據亦不會受到感染，企業便可快速地把電腦鏡像直接從異地恢復到電腦上，達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

關於Ahsay

Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港，目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商，並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

文字輸入處理
文字輸入處理

對於商貿網站而言，內容文字佔著整體美觀感的重要環節，每頁適當地以整齊編排和簡短字數表達意思，可令訪問者看得容易理解和輕鬆，亦增強貴公司的企業型像。

在我們的系統裏已內置了容易操作的HTML編輯器，可針對產品內容簡介及各訊息頁面進行編輯或修改，這編輯器的基本使用方式跟普通文書處理軟件很接近，如有一般文書處理的經驗，在使用上應很快熟習，當然我們仍建議在正式編輯資料前先模擬試驗多次，可減少錯誤的出現。

以下是一些文字編排的注意事項：
- 除英文字元外，中文、日文和韓文(如有)，可為每個字元加空格以增加美觀
- 英文和數字請採用標準字元，請盡量不要輸入全型字元
- 應刪除所有整段文字的開頭、結尾的空格和空行。
- 特別的符號、“注音中文字”或“香港增補字符集”( http://www.info.gov.hk/digital21/chi/hkscs/ )乃非標準字元，部份訪問者的電腦未有裝設此類字集，會出現亂碼情況，所以應盡量不要採用
- 如需輸入日文和韓文或其他雙位元文字，請自行了解相關的非標準字元問題，並應盡量不要採用
- 在相同頁面請勿同時存在英文以外的多種語言文字，例如中文加日文等，因會出現統一碼 (Unicode)不相容問題，引致出現亂碼情況
- 除標準英文字元外，其他文字均有一套相關的編碼，例如繁體中文是big5，簡體中文是gb，日文是shift-jis和EUC，每套編碼均不相同，所以應注意當輸入文字時，各種語言均不能同時存在(英文除外)，另外，當輸入時應注意所使用的電腦操作系統語言版本，例如以Windows輸入繁體中文，則該Windows必須是繁體版，其他亦然，因現時的電腦操作系統均為多語系相容，並可顯示各種語言文字，但實際輸入的文字在傳送到何服器時的編碼可能不同，並影響儲存或出現亂碼等問題
- 所有文字或圖型的編排應以簡單為基礎，因太複雜的編排會令訪問下載頁面增加需時，並可能出現無法整頁展示等問題
- 使用我們的HTML編輯器除了手作輸入外，亦可從其他途徑複制內容及貼上，但應注意勿貼上Microsoft Word的內容，因Microsoft Word的資料包含很多非必要而看不見的定義標籤，會令檔案增大及影響輸出
- 完成輸入後應預覽效果並在需要時作出修正
系統資料的輸入

所有數值相關的資料，例如售價、運費、數量等資料，只可使用“數字”和“.”，絕不可包含“英文字母”和“其他符號”。

正確的數值：
- 10
- 100
- 1000.5
- 10000.50
- 100000.50
- 1000000.50
- 10000000
不正確的數值：
- 10+
  包含了符號
- 一百
  系統不能辨認中國數字
- [1000.5]
  包含了符號
- １００００．５０
  系統不能辨認全型數字
- Ten Hundred Thousand
  系統不能辨認英文數目語法
- 1,000,000.50
  無需加入千位分隔點
- HK$10000000
  無需加入貨幣碼
關於中文資料的輸入

系統預設資料庫是“繁體中文”，所有中文文字、語句均應以“繁體中文”輸入，在網站上的“簡體中文”是由系統自動轉換而成的。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Groups
Customers Groups

我們的“網上購物商店”系統支援多層級會員制，簡稱“客戶群組”，而且所有群組可透過單一網站集中管理。

“客戶群組”為您的網上業務提供極具彈性的方案，除了一般零售客戶外，更可發揮創意，建立一些具特別購物折扣的“尊貴會員”或是針對B2B的“批發客戶”。

您可為不同的“客戶群組”制定不同的購物折扣率，而在產品的售價方面，亦可設定個別的“自動計算群組售價”，或是“自訂群組售價”。

至於些那客戶能升級至指定的群組，亦是由您全權決定，而系統暫時沒有提供自動化升級的。

在我們為您最初設定系統時，已預設若干群組，如果您的業務不打算提供客戶升級群組，請直接忽略這些功能而不會對銷售構成影響。

進入“客戶群組”管理：
- 點擊主選單的“訂單處理/客戶管理”
- 點擊左選單的“客戶群組”
“客戶群組”包含的資料：
- “中英文”群組名稱
  輸入簡單易理解的名稱，例如“初級尊貴會員”、“批發客戶A組”
- 預設折扣
  輸入獲得的“0”至“99”之間的折扣率值，例如“15”即代表減百份之十五，請勿輸入符號
- 辨認顏色
  利用“選色按鈕”挑選一種顏色，以利方便辨認
- 群組型式
  選擇一種適合這群組的型式
針對“客戶群組”的動作：
- 新增群組
  新增一個群組級別，並由系統自動增加相應的售價
- 編輯
  編輯已經建立的群組資料，並於儲存後自動更新屬“自動計算群組售價”的產品售價
- 刪除
  刪除已經建立的群組資料及相關的產品售價
- 資訊
  檢視群組內所屬的“會員名單”及群組資料
注意事項：
- 強烈建議在“初始設定”時妥善設定各客戶群組，以便有效管理
- 系統在預設情況下，新登記會員將屬“零售客戶”，若需自訂，請到達“系統設定”的“會員設定”更改“新會員的預設群組”
- 若要針對某一位會員升或降級，請到達“客戶管理”的“客戶資料”更改“客戶群組”，系統暫時未有提供自動化升級
- 設定裏的“辨認顏色”只屬方便辨認會員狀態，對其他部份沒有影響
- 設定裏的“群組型式”只屬方便辨認會員狀態及方便管理，對其他部份沒有影響
- 群組裏其中的“電子報訂閱者”（非會員）代表某位瀏覽者只輸入電郵地址訂閱“電子報”而並非已成為會員
- 若群組裏已有會員在內，不應刪除該群組，如需刪除，請先把相關會員調往其他的組別
*** The above information is for reference only, Please seek independent technical advice if found necessary.
準備的資料
準備的資料

對於已運作的業務，貴公司可能需要作出一些安排及改動，因電子商務在某程度上需要精確的資料，例如貨運費用、貨品的售價等，所以在展示產品給顧客前，務必在正式輸入系統前預先準備所需資料。

將會展示於網站的一般「中英文」資料：
- 網站主題
- 網站說明 / 簡介
- 網站關鍵字
將會展示於網站和各類“電子郵件”內的「中英文」聯絡資料資料：
- 網站負責人稱呼
- 主要電子郵件
- 客戶查詢郵件的收件地址
- 新訂單的通知電郵地址
- 公司聯絡電話號碼
- 客戶服務電話號碼
- 公司傳真機號碼
- 公司名稱
- 公司地址
用於系統向您發出通知的資料：
- 傳真機號碼
- 接收短訊的手機號碼
商品展示的「中英文」資料：
- 產品目錄
- 產品名稱
- 產品型號
- 產品售價
- 產品數量
- 產品重量
- 產品詳細說明
商品展示的外觀資料：
- 一幅主要圖片
- 其他附加圖片
- 適用的產品視像檔案
若業務資料需較詳盡，可預備一些選擇性的資料：
- 多種組別的客戶群組
- 產品狀態
- 特色產品
- 商品品牌
- 開售日期
- 產品稅別
- 產品成本
- 特價產品
- 產品客戶群組售價
- 產品客戶群組特價
- 產品欄位資料
- 產品簡短主題
- 產品簡短介紹
- 產品關鍵字
- 關聯的產品
- 產品的可選擇特性
整頁展示的資料：
- 關於我們
- 客戶服務
- 貨運及退貨說明
- 服務條款
- 個人私隱說明
一些電子商貿運作上需預先申請的服務：
- 金流、信用咭收貨
- 運費服務
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Send SMS
Send SMS

透過“傳送手機短訊”您能夠將訊息以“SMS”傳送到全球任何國家的手機，而且費用相宜，令您的客戶無需特別關注電子郵箱，亦能第一時間得述您的重要訊息。

使用“傳送手機短訊”前，您需預先購買“短訊額”，當購買後，每次由您發送短訊，或由系統發出短訊後，相應的使用量便會從您的短訊額中扣除。

這編指南亦適用於其他與“傳送手機短訊”相關功能，例如“購物訂單”、“支援服務記錄”等。

進入“廣告總管”：
1. 點擊主選單的“訊息中心/電子報”
2. 點擊左選單的“傳送手機短訊”
每項“手機短訊”包含的資料：
請選擇以下其中一種傳送對像。
- 發送客戶
  從下拉選單挑選欲傳送短訊的對像，若對像沒有手機號碼，則不能成功發送短訊
- 其他人仕
  傳送短訊給一位非會員，需正確選擇對像的“國家”，再輸入手機號碼，例如“98765432”（必需輸入）
- 發送短訊
  必需剔選，短訊才能進行傳送
- 短訊語言
  “英文短訊”可以包含160個字元的純文字，“Unicode”、“8-bit中文短訊”可以包含69個字元。(包括英文、數字、空格、符號及斷行)
- 發送者短稱
  發送者短稱 (SENDER ID) 必需為英文或英文加空格，最大長度為11個字元，部份網絡供應商並不支援此格式。
- 短訊內容
  短訊內容必需為純文字，最大長度按照選擇的語言而訂，部份手機不支援中文短訊，為免出現亂碼，建議使用純英文。
- 字元數目
  系統將會計算當前輸入“短訊內容”的字元數量，請根據選擇的“短訊語言”字元長度限制，請勿超越可接受的長度，否則訊息將被截掉多餘的字元
發送短訊的步驟：
1. 點擊主螢幕的“發送短訊”按鈕
2. 選擇合適的發送對像，或輸入對像的“國家”、“手機號碼”
3. 選擇合適的“短訊語言”
4. 輸入合適字元長度的“短訊內容”
5. 點擊“預覽”按鈕，或按“返回”放棄傳送動作
6. 預覽所有資料是否無誤
7. 點擊“發送”按鈕
8. 如資料正確將完成傳送短訊，並從系統扣減您的“短訊額”
查詢手機短訊的覆蓋範圍和短訊額：
- 點擊主螢幕的“覆蓋範圍”按鈕，系統將列出當時適用的國家範圍，和每個短訊的使用額
購買“短訊額”：
- 點擊主螢幕的“買短訊額”按鈕，選擇欲購買的短訊額數量，檢視應付金額無誤後，點擊“確認”按鈕，並利用“PayPal (貝寶)”進行付款交易，完成後，您所購買的短訊額將於數分鐘內自動存入您的帳戶
注意事項：
- 每個短訊的傳送，以“短訊額”計算而非金額，請勿混淆
- 短訊的傳送，一般都是實時送遞，但若干情況下可能受短訊閘道煩忙的影響而出現稍遲送達
- 每次發送的短訊，如對像的手機號碼確實存在，則訊短將被視為成功傳送，不論該手機號碼是否屬對像擁有
- 如以英文“短訊語言”發送，則不應包含任何中文字元，否則對方只會看見亂碼
- 若未能確定對方手機是否支援“中文”，強列建議傳送英文訊息，避免對方只能看見亂碼
- “短訊額”必需預先購買和備用，一經付款購買的“短訊額”，不設轉讓、退還或退款
- 每個“短訊額”的價值有可能變化，以當時購買的價值為準
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Quick Update Products
Quick Update Products

使用“快捷產品更新”您能一次過針對某一目錄、某一品牌、或所有產品進行簡易更新，而且每次最多可同時處理一百項產品。

“快捷產品更新”能處理的資料包括：型號、銷售狀態、特色產品狀態、重量、存貨量、品牌、以及普通售價等一般經常改動的資料，以單頁修改方式，令您的管理變得輕鬆。

其他不常修改的資料，例如產品中英文名稱、說明簡介等，仍需要透過“產品管理”逐一進行。

進入“快捷產品更新”管理：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“快捷產品更新”
每項“快捷產品更新”包含的資料：
- 型號
  產品的型號，最多125個字元（按需要使用）
- 銷售狀態
  點擊狀態列的“綠色”或“紅色”按鈕
- 特色產品狀態
  點擊狀態列的“特色產品”按鈕
- 重量
  計算運費的基礎（按需要使用）
- 存貨量
  可供銷售的數量，根據系統設定可選擇售出自動扣減，系統亦以數量在店面顯示各種“有存貨”、“限量發售”、“已售清”提示（必需輸入）
- 品牌
  如有預先設定“品牌或廠商”，則產品可歸類在品牌內（按需要使用）
- 售價
  供普通顧客的售價，沒有“一般售價”顧客則只可提出查詢（按需要使用）
針對“快捷產品更新”的動作：
- 展示數目
  選擇單頁最多例出的產品數量
- 選擇目錄
  選擇“最上層”的所有產品，或指定目錄的產品
- 選擇品牌
  選擇所有產品，或指定品牌的產品
- 更新
  完成後按“儲存”或“更新”，或按“返回”放棄並返回列表
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

Plesk 9 Reseller's Guide
Plesk 9 Reseller's Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to enable Mod-Rewrite Module
How to enable Mod-Rewrite Module

This module uses a rule-based rewriting engine (based on a regular-expression parser) to rewrite requested URLs on the fly. It supports an unlimited number of rules and an unlimited number of attached rule conditions for each rule, to provide a really flexible and powerful URL manipulation mechanism. The URL manipulations can depend on various tests, of server variables, environment variables, HTTP headers, or time stamps. Even external database lookups in various formats can be used to achieve highly granular URL matching.

In order to enable Mod_Rewrite for your site you should create a text file called .htacccess in the directory where you wish the rewrite rules to apply.

The first line of this text file should be:
```
RewriteEngine On
```
After that you can place your rewrite rules. Here are some examples for Joomla's SEF option:
```
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} (/|.htm|.php|.html|/[^.]*)$  [NC]
RewriteRule ^(content/|component/) index.php
```
Many applications come with ready to use rewrite rules that can be found in a file called htaccess.txt.

Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why do I receive a SSL warning when I access control panel?
Why do I receive a SSL warning when I access control panel?

SSL provides a level of security and privacy for those wishing to conduct secure transactions over the Internet. Introduced by Netscape, the SSL protocol protects transmissions over the Internet by encrypting information as it passing between the server and the user. This insures that your transactions are not subject to "sniffing" by a third party.

The Plesk Panel provides two ways of access – Secured and Unencrypted. The first one encrypts the connection between your browser and control panel. The second one (Unencrypted) provides connection on the regular port 8880.

Since the Plesk Panel is a local one and is being accessed per Customer domain, we have installed a SSL certificate for server domain, which ensures your secured connection to the server when using the first method. The warnings are being prompted due to the fact that your domain name mismatches the one that the SSL is generated for (the server's).

However, this is not a reason for your connection to be left unencrypted and you may safely click Continue to this website (not recommended) when receiving the warning. Your connection will be surely encrypted.
- Example for Secured URL
  https://domainname.com:8443 (Recommended)
- Example for Unencrypted URL
  http://domainname.com:8880
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use CuteFTP to upload your website
How to use CuteFTP to upload your website

CuteFTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

Firstly you will need to install CuteFTP on your computer. If you to not have this program installed I recommend purchasing it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use FileZilla to upload your website
How to use FileZilla to upload your website

In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

TIFF (Tagged Image File Format)
TIFF (Tagged Image File Format)

Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Mail
E-Mail

Electronic mail (abbreviated "e-mail" or, often, "email") is a store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.

The term "e-mail" (as a noun or verb) applies both to the Internet e-mail system based on the Simple Mail Transfer Protocol (SMTP) and to intranet systems allowing users within one organization to e-mail each other. Often these workgroup collaboration organizations may use the Internet protocols for internal e-mail service.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
SSL
SSL

Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
FTP
FTP

File Transfer Protocol - simply a method in which you can upload and download information to and from the Internet. Our building software takes care of this for you. Some specialized programs can often do a better job.

Recommend software:
SmartFTP
http://www.smartftp.com

GlobalSCAPE CuteFTP
http://www.cuteftp.com

FileZilla
http://filezilla.sourceforge.net

CoffeeCup Free FTP
http://www.coffeecup.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.
GIF (Graphics Interchange Format)
GIF (Graphics Interchange Format)

GIF (Graphics Interchange Format) is an 8-bit-per-pixel bitmap image format that was introduced by CompuServe in 1987 and has since come into widespread usage on the World Wide Web due to its wide support and portability.

The format uses a palette of up to 256 distinct colors from the 24-bit RGB color space. It also supports animations and allows a separate palette of 256 colors for each frame. The color limitation makes the GIF format unsuitable for reproducing color photographs and other images with continuous color, but it is well-suited for more simple images such as graphics or logos with solid areas of color.

GIF images are compressed using the LZW lossless data compression technique to reduce the file size without degrading the visual quality. This compression technique was patented in 1985. The controversy over the patent licensing agreement between the patent proprietor, Unisys, and CompuServe in 1994 led to the development of the PNG (Portable Network Graphics) standard.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

PHPWebsite
PHPWebsite

phpWebSite allows an individual or group to easily maintain an interactive, community-driven web site. A brief summary of features is outlined below:

Easy, web-based administration - minimal computer experience is needed to maintain site content.
Flexible layout control - site page layout can be changed at anytime.
Topic-based announcements - organize site announcements by category with automatic history rollover.
Interactive content - visitors can post comments, submit announcements and web links.
Full featured event calendar - post events by category and subcategory in a flexible cross-referenced calendar.
Customized user experience - themes allow each vistor to customize the web site for his or her preferences or special needs.
XHTML and WAI compliance - we are committed to meeting XHTML 1.0 specifications by our 1.0 release. Current errors are minimal.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Terms of Use
Terms of Use

Welcome to Focus Network Company (www.ec2biz.com) (Website). This website is owned and operated by "Focus Network Company".

Please review all the following Terms and Conditions which govern the purchase and use of products from our website (Agreement). By accessing, browsing, or using this website, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms, please do not use this website.

General
We may from any time change the Terms and Conditions that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions changed. We may move, change or delete portions of, or add to, our website from any time.

Website Contents
Unless otherwise noted, all materials, including written, images, graphics, illustrations, icons, design, photographs and other materials that comprise this website (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to or by us. This website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interest in and to which are owned by us.

Permission is granted to display, copy, download, distribute and print in hard copy portions of this website for the purposes of:
1. Placing an order with our website; or
2. Using this website as a shopping resource, provided you do not modify the any website and retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, distributed, reproduced, republished, displayed, downloaded, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without prior written permission.

Please note that the permission granted herein terminates automatically if you breach any of these website Terms and Conditions. Any other use of the Contents on this website including reproduction for purposes other that as noted above, and including any reproduction, distribution, modification, or republication may violate copyright or trademark laws, and, without prior written permission is strictly prohibited.

Disclaimer of Liability
IN NO EVENT SHALL WE BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, PROFITS, OR DATA, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, DISPLAY, OR COPYING OF THE CONTENTS OF THIS WEBSITE. In an effort to provide our customers with the most current information, we will from any time, make changes in the Contents and in the services or products display on this website.

Disclaimer of Warranty
THIS WEBSITE AND ITS CONTENTS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH WE BELIEVE THE CONTENT TO BE ACCURATE, CURRENT, AND COMPLETE, Focus Network Company DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, CURRENT, OR COMPLETE. Price and availability information is subject to change without notice.

User Feedback & Comments
You agree that any material, information, and ideas that you transmit to this website or otherwise provide (Transmissions) shall be and remain the website's property.

All Transmissions will be treated as non-proprietary and non-confidential and we shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, distribute, and disclose the Transmissions to others without limitation. Additionally, we shall be free to use any concepts, ideas, techniques, or know-how contained in such information for any purposes whatsoever including, but not limited to, manufacturing, developing, or marketing products incorporating such information. You further agree that we may use information about your demographics and use of this website in any manner that does not reveal your identity.

In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this website any unlawful, libelous, inflammatory, defamatory, threatening, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.

Pricing and Fee
In the event that a product is listed at an incorrect price or fee due to typographical error, or error in pricing information received from others, we retain the right to refuse or cancel any orders placed for products and services listed at the incorrect prices. We are not responsible for typographical or photographic errors.

The prices or fee advertised on this website are for Internet orders. Prices or fee on some items may differ from those charged at jointly website of www.ec2biz.com. Prices or fee and availability of items are subject to change without notice.

Linked Websites
This website may contain links to other websites (Linked Websites). We do not operate or control any information, services, or products on Linked Websites, and neither endorse nor approve any information or products offered at Linked Websites. Linked Websites are used at your own risk.

Customers
This website and its contents are displayed suit for use by Hong Kong residents.

We cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Children
We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Websites should supervise such access and use. It is your responsibility to determine which if any portions of the Website are suitable for your child to access.

Termination
This Agreement is effective unless and until terminated by us. We may terminate this Agreement at any time without notice to you, and accordingly deny you access to the website in our sole discretion if you fail to comply with the Agreement. Upon any termination of this Agreement, you must promptly destroy all materials received, downloaded or otherwise obtained from this website, as well as all copies of such materials. In addition, by providing material on our website, we do not in any way promise that the materials will return available to you. All or part of this website may be terminated at any time without notice to you.

Modification
We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

Note
In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.

CONTACT US
If you have any questions or concerns regarding this statement, you can contact www.ec2biz.com at . You can also write to us using the following address:

*** The above information is for reference only, Please seek independent technical advice if found necessary.
SITEframe
SITEframe

Siteframe. is a lightweight content-management system designed for the rapid deployment of community-based websites.

With Siteframe, a group of users can share stories and photographs, create blogs, send email to one another, and participate in group activities.

Siteframe enables this by providing web-based content management so that anyone can create content without needing to learn HTML.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
LifeType
LifeType

Blogging platform with support for multiple blogs and users in a single installation.

Features: integrated media management; templates; built-in anti-spam filter; support for trackbacks; mobile features; subdomains.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
OWL
OWL

Owl is a multi user document repository (knowledgebase) system written in PHP4 for publishing files/documents onto the web for a corporation, small business, group of people, or just for yourself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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