15 Dec, 2017
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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Pre-Sale Services

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • TellMe

    TellMe


    Get all the lowdown details on that address.
    Occasionally I run across a piece of spam that I want to find the origin of, or I am just curious about what a server is all about.

    This is a web interface that brings my many stops together in one.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Protecting Against Phishing Attacks

    Protecting Against Phishing Attacks


    • Preventive Measures
      1. Do not visit suspicious websites or follow the links provided in those websites.
      2. Do not follow URL links from untrusted sources or emails such as spam emails to avoid being re-directed to malicious websites by malicious links looking seemingly legitimate.
      3. Do not follow links to log on banking or financial organisations from search engines result.
      4. Open email attachment with extreme care. Always check the attachment's extension. Never open attachment with "vbs", "pif", "bat", "exe", "scr" extension.
      5. Avoid conducting online banking or financial enquiries/transactions from a public terminal or unsecured terminals such as those terminals in libraries or in cafe shops. Trojan or Hacking programs may be installed to these public terminals.
      6. Type the URL manually or follow the bookmarks or favorites you have made previously when visit websites.
      7. Do not open other Internet browser sessions and access other websites while you are performing online financial transactions/enquiry through the Internet. Remember to keep or print the copy of transaction record or confirmation notice for checking.
      8. Always be wary when giving off sensitive personal or account information. Banks and financial institutions seldom ask for your personal or account information through email. Consult the relevant organisation if in doubt.
      9. Consider installing RoboForm Password Manager, Form Filler, Password Generator, Fill & Save Forms and other security software.
      10. Consider using desktop computer spam-filtering products and antivirus software to help detecting and blocking fraudulent emails but beware of false alarms. Recommend to learn the technical abilities that are essential for deploying these products in an effective manner.
      11. Always ensure that your computer is applied with the latest security patches and virus signature to reduce the chance of being affected by fraudulent emails or websites riding on software vulnerabilities. This also helps to protect your computer from virus attacks or other security.
    • Detective Measures
      1. Log into your accounts regularly to check for the account status and last login time to determine whether there is any suspicious activity.
      2. Review your credit card or bank account statements as soon as you receive them to check for any unauthorized transactions or payments.
      3. Verify the legitimacy of the website of an organisation such as banks by contacting the organisation through its address or telephone number.
    • Responsive Measures
      1. Send the phishing email to the relevant organisation and/or the police for their investigation.

      2. Change the password immediately if you suspect that your have already been defrauded (e.g. responded to phishing email or supplied your personal/financial information to the fraudulent websites). Check your account status and contact the relevant organisation and/or report to the police immediately.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • FAQMasterFlex

    FAQMasterFlex


    Features: unlimited categories ; unlimited questions/answers; web-based category and faq administration with add, edit, delete capability.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHPDig

    PHPDig


    PhpDig follows links like any web browser, to build the pages list to index.

    Links can be in an AreaMap or frames. PhpDig supports relocations. Any syntax of HREF attribute is followed by Phpdig. Simple javascript links like window.open() or window.location() are followed too.

    PhpDig does not go out the root site you define for the indexing (but see Domain Indexing option). Spidering depth is chosen by user.

    All html content is listed, both static and dynamic pages. PhpDig searches the Mime-Type of the document.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • FastTrack

    FastTrack


    MIVA Merchant Fast Track gives you the high performance and strong design you want, at a price you can afford. Many e-commerce packages promise simplicity, but ours delivers. With our intuitive, web-based administration and easy-to-use features, you can start selling online instantly.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .CN domain name?

    Who can register a .CN domain name?


    Regarding to CNNIC request for document submission.

    For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:

    • Copy of a valid China Business Registration Certificate, and
    • Copy of applicant's China Citizen Identity Card, and
    • Copy of a valid ICP license


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • LinkWithin related posts widget with photo thumbnails

    LinkWithin related posts widget with photo thumbnails


    LinkWithin是最近很紅的相關文章外掛,它改變以往以超連結文字顯示相關文章的做法,而是採用縮圖模式來顯示相關文章。只你網誌支援javascript,然後註冊認證後,你會拿到一串代碼,把代碼貼在網誌上,該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder Adds New Features

    Parallels Plesk Sitebuilder Adds New Features


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Are you able to receive emails but not send?

    Are you able to receive emails but not send?


    If you can receive mail but aren't able to send this means one thing.....

    There are number of things causing this. Unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty.

    Chances are it is some internet provider is blocking you from using anyone's incoming mail servers but their own. Many major ISP's are blocking incoming emails.

    The reason they do this is to prevent you from using their internet connection for spamming purposes.

    You will still be able to send emails, but only by using your ISP'S outgoing mail server.
    Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
    For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com.

    If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Windows Mail Setup Tutorial

    Windows Mail Setup Tutorial


    Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on Windows Phone 7 Mobile Device

    How to setup your email account on Windows Phone 7 Mobile Device


    Configuring your Windows Phone 7 device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Windows Phone 7 device.

    Currently tested devices are:
    • HTC Radar
    • SAMSUNG Focus
    • LG Optimus 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express Setup Tutorial

    Outlook Express Setup Tutorial


    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to configure Outlook Express With POP Before SMTP Relay

    How to configure Outlook Express With POP Before SMTP Relay


    Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 5 minute.

    In other words, you need to check your mail first, only then you can send your messages.

    To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

    In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • e-Commerce

    e-Commerce


    Electronic Commerce is exactly analogous to a marketplace on the Internet.

    Electronic Commerce (also referred to as EC, e-commerce eCommerce or ecommerce) consists primarily of the distributing, buying, selling, marketing and servicing of products or services over electronic systems such as the Internet and other computer networks.

    The information technology industry might see it as an electronic business application aimed at commercial transactions; in this context, it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, at some point in the transaction's lifecycle, although of course electronic commerce frequently depends on computer technologies other than the World Wide Web, such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • TIFF (Tagged Image File Format)

    TIFF (Tagged Image File Format)


    Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

    TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

    TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Internet Protocol

    Internet Protocol


    Internet Protocol (IP) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)—in simpler terms, a computer address. Any participating network device—including routers, computers, time-servers, printers, Internet fax machines, and some telephones—can have their own unique address.

    An IP address can also be thought of as the equivalent of a street address or a phone number (compare: VoIP (voice over (the) internet protocol)) for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network.

    IP addresses can appear to be shared by multiple client devices either because they are part of a shared hosting web server environment or because a proxy server (e.g., an ISP or anonymizer service) acts as an intermediary agent on behalf of its customers, in which case the real originating IP addresses might be hidden from the server receiving a request. The analogy to telephone systems would be the use of predial numbers (proxy) and extensions (shared).

    IP addresses are managed and created by the Internet Assigned Numbers Authority (IANA). The IANA generally allocates super-blocks to Regional Internet Registries, who in turn allocate smaller blocks to Internet service providers and enterprises.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Browser

    Browser


    Browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user to quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

    Some of the web browsers available for personal computers include Internet Explorer, Mozilla Firefox, Safari, Netscape, and Opera in order of descending popularity (as of August 2006). Web browsers are the most commonly used type of HTTP user agent. Although browsers are typically used to access the World Wide Web, they can also be used to access information provided by web servers in private networks or content in file systems.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Plesk 11 Reseller’s Guide

    Plesk 11 Reseller’s Guide


    With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

    Resellers are middlemen between server administrators and end users. They order hosting services from the first group and sell them to the second. This guide explains how to set up and manage this business.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do upload my website

    How do upload my website


    To upload your files with FTP you will need an FTP client.
    User name and password are the same as the PLESK.
    Upon connecting, you will see a list of the following directories:

    • anon_ftp
      This directory is used for anonymous ftp upload/downloads.

    • cgi-bin
      A directory for your cgi scripts.

    • error_docs
      This directory holds the html error pages that you can customize for your needs.

    • httpdocs
      This is the root of your website where you should put all website related files.

    • httpsdocs
      This is the SSL secured root of your website (https://), Of course if in the setup section of your hosting you ticked "Use a single directory for housing SSL and non-SSL content" then everything should be stored in httpdocs and you simply use http:// for normal connections and https:// for encrypted connections.

    • private
      This folder is for storing personal and private files and cannot be accessed by people using your website.

    • statistics
      This directory is used for storing web statistics and logging information of your website and ftp service.

    • subdomains
      This is used for the subdomains of your website, Eg. subdomain.ec2biz.com.

    • web_users
      This directory is for webusers you created in your plesk desktop.


    The httpdocs is where your web page files has to be placed.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to define magic_quotes_gpc

    PHP - How to define magic_quotes_gpc


    You can Enable / Disable magic_quotes_gpc for php in your account by setting this directive in .htaccess in httpdocs folder:

    php_flag magic_quotes_gpc On

    or

    php_flag magic_quotes_gpc Off

    The magic_quotes_gpc is a function which automatically escape $_GET, $_POST and $_COOKIE variables. This cause a lot of (poorly written) PHP scripts out there which blindly rely on magic_quotes_gpc, to be wide open to various SQL/XSS-injections.

    If you run a website that relies on magic_quotes_gpc for escaping user input, we strongly recommend that you disable access to such scripts until a version fixing this bug is released.

    By default magic_quotes_gpc was turned off.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to Enable / Disable register_globals for website

    PHP - How to Enable / Disable register_globals for website


    You can Enable / Disable register_globals for php in your account by setting this directive in .htaccess in httpdocs folder:

    php_flag register_globals On

    or

    php_flag register_globals Off

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to use WS_FTP to upload your website

    How to use WS_FTP to upload your website


    WS_FTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

    Firstly you will need to install WS_FTP on your computer. If you to not have this program installed I recommend download it.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • E-Coupon Manager

    E-Coupon Manager


    我們開發的“網上商店”系統,具備獨特的“優惠禮券”方案,讓您的線上商店跟“實體商店”一樣,給與顧客特別的優惠,令顧客買得開心,從而幫助線上業務達致更佳銷售業績。

    “優惠禮券”的理念十分簡單,您只要在建立時,設定禮券的價值金額,如有需要,更可制定使用的規章,系統便會隨機產生禮券的“啟用編號”。

    當完成禮券的創立後,您便可向所有會員、指定的“客戶群組”、或指定的某一會員透過電子郵件寄發優惠禮券,當對方收到郵件後,便能透過郵件所述的“啟用禮券超連結”到達您的線上商店購物並使用禮券價值扣減應繳款項,或於正常購物程序在結帳時輸入“啟用編號”。

    “優惠禮券”的使用可謂極之靈活,例如“產品促銷”、“特別節日優惠”、“特殊會員優惠”等。

    您甚至可以在某些場合下,透過一般印刷品,例如雜誌廣告、傳單,說明持有“啟用編號”購買產品可享優待。

    進入“優惠禮券管理”:
    1. 點擊主選單的“電子禮券/優惠禮券”

    2. 點擊左選單的“優惠禮券管理”

    每項“優惠禮券”包含的資料:
    • 優惠禮券金額
      禮券的價值(必需輸入),如屬金額請直接輸入數值,例如“二十圓”,數值便是“20”,如屬折扣率請輸入欲扣減的百份比,例如七五折,數值便是“25%”

    • 啟用編號
      由系統隨機產生的獨立編碼,例如“2a886c5”

    • 優惠禮券的最低購物額
      請輸入最少購物金額才可啟用禮券,例如需購物滿三千圓,數值便是“3000”,如無指定這限制則輸入“0”

    • 優惠禮券的可用次數
      同一禮券的可啟用次數,包括相同顧客或不同顧客,例如指定“10”,則這禮券在任何情況下被啟用十次即自動失效,(建議“無限”次)。

    • 每位客戶可用次數
      同一顧客啟用該禮券的有效次數,例如指定“1”,則顧客只能使用一次,實際可用次數仍會受“優惠禮券的可用次數”影響

    • 生效開始日期
      指定禮券有效的開始日期

    • 生效結束日期
      指定禮券有效的結束日期

    • 可供選購的目錄範圍
      指定禮券適用的產品目錄,若顧客的購物名車其中一項產品屬指定範圍內,仍可使用該禮券,但為避免顧客於使用禮券時出現障礙引致不滿,建議所有產品均適合使用禮券

    • 優惠禮券主題
      “中英文”的禮券主題,例如“春季50圓優惠禮券”

    • 優惠禮券說明
      “中英文”的禮券說明,請將“禮券介紹”及上述“使用限制”以文字型式向顧客詳細說明

    針對“優惠禮券”的動作:
    • 寄優惠禮券
      向所有會員、指定的“客戶群組”、或指定的某一會員透過電子郵件寄發優惠禮券

    • 編輯
      編輯修改已經建立的優惠禮券內容

    • 刪除
      將已建立的禮券刪除

    • 優惠禮券使用報告
      顯示有關禮券的客戶使用狀況及資訊

    • 資訊
      顯示有關禮券的內容規則及資訊

    針對“優惠禮券”的浮動按鈕:
    • 優惠禮券編輯
      編輯修改已經建立的優惠禮券內容

    • 寄送優惠禮券給客戶
      向所有會員、指定的“客戶群組”、或指定的某一會員透過電子郵件寄發優惠禮券

    • 優惠禮券使用資訊
      顯示有關禮券的客戶使用狀況及資訊

    注意事項:
    • 禮券啟用編號由隨機自動產生,每項禮券的啟用編號將不會重復

    • 禮券的價值若屬金額,則金額的貨幣將根據您商店的“預設貨幣”為基礎

    • 禮券的啟用,必需通過收禮者電郵所附的“啟用編號”,除此以外,並無其他途徑啟用電子禮券

    • 建立後的禮券,若已被顧客使用過,在一般情況下不建議刪除,否則影響日後翻查訂單的資料準確性

    • 若顧客將禮券啟用後,在付款結帳後仍有禮券餘值,那餘值將儲存於顧客帳戶裏供下次購物時再使用

    • 建議禮券的使用規則不應限制過嚴,否則若顧客未有充份了解下使用,將導致無法順利結帳而打消購物的念頭,例如設定禮券的使用“不限購物金額”、“所有產品均適用禮券”等,有助顧客順利購物及享用禮券,從而令顧客感到在您商店購物的樂趣

    • 建立完成的禮券,更可自動送贈給新登記的會員,以助快速吸納更多會員,若需設定,可到達“系統設定”>“新會員優待”>“優惠禮券”進行,但請注意,切勿同時提供多於一種的優待新會員方案


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • General Configuration

    General Configuration


    Ec2Biz的「網上商店系統」提供極多樣化的商店功能,而且很多都屬獨有的,每使商店能暢順運作,請務必細心閱讀這裏介紹的“一般設定”。

    這些設定包含很多關乎商店的細節,若設定不當,將引致顧客不能順利訂購產品,或訂單的應付金額不正確。

    所以在“初始設定”或“日後修改”後,必需進行模擬購物,以確定商店能正確工作。

    一般設定包含以下資料:

    基本設置:
    • 以語言類別轉換貨幣
      若商店設為“中英文”雙語,啟用這功能將在顧客瀏覽“中文版”時售價以“港幣”(或您預設的貨幣)顯示,而瀏覽“英文版”則顯示“美圓”的售價

    • 商店的語言版本
      選擇:“繁簡中文+英文”、“繁簡中文”、“ 英文”,在“初始設定”後不應再更改,以免影響整個“資料庫”

    • 放進購物車設定
      若顧客把產品放進“購物車”後,是否先顯示“購物車內容”,或直接返回瀏覽中的產品頁面

    • 顯示目錄內的產品總數
      是否讓目錄內含產品總數顯示於“產品目錄”方塊

    • 顯示的售價是否包含稅額
      是否讓購物資料顯示稅款(有設定稅制的情況下)

    • 稅額顯示設定
      選擇:“包含稅額”、“只顯示產品淨售價”(有設定稅制的情況下)

    貨運,包裝 設定:
    • 您的業務所在國家
      選擇您的業務國家,即是在商店裡所指的“本地”定義基礎

    • 每項訂單的附加重量單位
      這數值適用於所有訂購品總重量再加上這“附加重量”,
      可以輸入數字,如數值是10,則訂購品總重再加10(例如總重量是500加上10,則顧客的應付運貨重量便是510單位)
      或輸入百份比,如百份比是5%,則訂購品總重再加5%(例如總重量是500加上5%,則顧客的應付運貨重量便是525單位)

    • 產品貨運計算單位
      針對所有產品的重量單位,計算運費亦以這單位為基礎

    • 預計貨品送達客戶所需天數
      可以留空,系統暫未對此數值具有任何功能

    存貨設定:
    • 在商店各頁展示存貨量為零(無存貨)的產品
      是否讓商店仍然展示一些存貨量為零或以下的缺貨產品

    • 產品被訂購後扣減存貨量
      選擇:“自動扣減”、“不扣減”

    • 顧客訂購存貨量不足(缺貨)的產品並進行結帳

      若設為“接受”,則存貨量只有一件,但顧客訂購五件,系統仍可讓顧客繼續結帳
      若設為“不接受”,顧客只能訂購實際存貨量的產品,若訂購超過存量,系統將拒絕顧客繼續結帳,直至顧客減少訂購量為止

    • 產品需補貨的限定值
      若產品被訂購的數量低於此數值,系統將向您發出通知電子郵件

    • 產品存量題示數值
      商店的產品存量提示界限
      存量為零或負數,將顯示“已售清”
      存量低於此數值但不是零或負數,將顯示“限量發售”
      存量高於此數值,將顯示“有存貨”

    購物手續費:
    • 是否啟用“購物手續費”
      選擇:“需要”、“不需要”

    • 最低訂購產品總金額
      顧客的每張訂購單總金額低於此數值則需付“購物手續費”

    • 手續費金額
      需付“購物手續費”金額

    • 額外手續費針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    付款手續費:
    • 是否啟用“付款手續費”
      選擇:“需要”、“不需要”

    • 手續費金額
      需付“付款手續費”金額

    • 手續費針對的付款方式
      單選或複選適用的付款方式

    • 手續費針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    免費送貨:
    • 是否啟用免費送貨優待
      選擇:“啟用”、“不啟用”

    • 最低訂購產品總金額
      顧客的每張訂購單總金額高於此數值才可享“免費送貨”

    • 免費送貨優待針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    結帳限制:
    • “零售客戶”的每單最低訂購數量
      針對顧客必需訂購產品總數量超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “零售客戶”的每單最低訂購總金額
      針對顧客必需訂購產品總金額超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “群組客戶”的每單最低訂購數量
      針對顧客必需訂購產品總數量超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “群組客戶”的每單最低訂購總金額
      針對顧客必需訂購產品總金額超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    防欺詐系統:
    如果您在網上商店銷售的產品是比較貴重的,對於欺詐的交易機會將相應提升
    為免受不法之徒有機可乘,應啟用此項服務以阻絕可能出現的欺詐交易
    當啟用此服務後,每單交易的總額到達指定的水平,系統將會進行以下核實程序:

    1. 在進行信用咭結帳交易前,需要客戶參予一次電話核實
    2. 系統將致電客戶登記的號碼(全球適用)
    3. 客戶將在電話聽到說出的一組由隨機產生的4位數字
    4. 客戶可按照指示而在電腦鍵盤按入聽到的數字組合,完成後可立即掛線
    5. 如客戶在電話輸入的數字組合正確,這項交易的核實亦告完成
    6. 客戶可如常地進行信用咭交易程序
    7. 整項訂購交易便完成
    • 自動電話核實系統
      選擇:“啟用”、“不啟用”(增值服務,必需預先向我們購買“驗証”才有效)

    • 電話核實的適用交易總額
      訂單總金額高於此數值才需進行“電話核實”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Polls Manager

    Polls Manager


    為增加“網上商店”的互動感,我們特意設計了這項“投票活動”,讓顧客在購物之餘,更可對商店有關的事情投下心水的一票。

    您可建立不限數量的“投票主題”和每項“分類目錄”相關的投票,如投票主票與某一目錄相關,系統便會在投票頁面展示相關產品,令產品更易受到關注。

    進入“票選管理”:
    1. 點擊主選單的“票選管理”

    2. 點擊左選單的“票選管理”

    每項“票選”包含的資料:
    • 票選主題
      “中英文”的投票主題,最多32個字元,例如“您最喜愛的產品”(必需輸入)

    • 投票選擇(1-10)
      與主題相關的“中英文”選擇項目,最多32個字元,例如“西褲”(最少輸入二項)

    針對“票選管理”的動作:
    • 新增投票
      建立一項新的“投票主題”

    • 編輯
      修改已經增加的投票資料

    • 刪除
      將該投票資料刪除,此刪除動作只針對特色產品資料,不會把原有產品刪除

    更改“投票主題”狀態:
    • 開放狀態
      點擊狀態列的“綠色”或“紅色”按鈕

    注意事項:
    • “票選活動”的內容和評等,只屬互動性質的額外資訊,不會構成對產品銷售和其他功能的影響

    • 如多於一項投票主題,系統將會採用隨機方式展示其中一項主題


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Images and Value

    Images and Value


    Ec2Biz的「網上商店系統」提供極多樣化的商店功能,而且很多都屬獨有的,每使商店能暢順運作,請務必細心閱讀這裏介紹的“圖片、數值”設定。

    這些設定包含很多關乎商店的顯示細節,包括“圖片”尺寸、比例,以及各類頁面的顯示列數等,若設定不當,將引致網站及“商店”的視覺效果大打折扣,嚴重者直接影響顧客的瀏覽。

    所以在“初始設定”或“日後修改”後,必需進行模擬購物,以確定商店能正確工作。

    “圖片”設定包含以下資料(數值以Pixel像素為基礎):
    • 自動產生優化縮圖
      選擇:“開啟”、“關閉”(優化縮圖不支援動態GIF圖片、SWF動畫、BMP未被壓縮的點陣圖格式)

    • 產品大圖
      (“水平闊度”和“垂直高度”) - 設定“產品詳細頁”的主要圖片闊高比例

    • 產品細圖
      (“水平闊度”和“垂直高度”) - 設定“產品目錄”的主要圖片闊高比例

    • 最佳銷售產品細圖
      (“水平闊度”和“垂直高度”) - 設定“最佳銷售產品”的主要圖片闊高比例

    • 產品目錄頂圖片
      (“水平闊度”和“垂直高度”) - 設定“產品目錄主題圖片”的闊高比例

    • 副目錄細圖片
      (“水平闊度”和“垂直高度”) - 設定“副目錄主題圖片”的闊高比例

    “數值”設定包含以下資料:
    • 每月新品
      設定首頁及各目錄的產品顯示數目

    • 最新產品
      設定“最新產品”單頁的顯示數目

    • 特色產品
      設定首頁及各目錄的“特色產品”顯示數目

    • 目錄
      設定“目錄”的一般產品顯示數目

    • 特價產品
      設定“特價產品”單頁的顯示數目

    • 預訂產品
      設定“預訂產品”單頁的顯示數目

    • 最佳銷售
      設定“最佳銷售”方塊的隨機顯示數目

    • 推韉一同購買
      設定“產品詳細頁”的“推韉一同購買”顯示數目

    • 附加推韉產品
      設定“產品詳細頁”的“附加推韉產品”顯示數目

    • 公司新消息
      設定“主頁”的“公司新消息”顯示數目

    注意事項:
    • 設定或修改屬即時生效的,如店面資料或圖片看到的仍是未更新,請按“瀏覽器”的“重新整理”按鈕

    • 選擇圖片的闊高比例,二者數值應盡量接近,切忽太闊或太矮,在攝影圖片時應採用“4:3”比例以配合頁面的編排

    • 在各頁面的顯示數量,應設成越少越佳,這可令頁面不至拉長,亦可令顧客不需上下拉動過長的網頁引致反感

    • 若修改圖片數值時已有大量產品,則在儲存修改設定後需較長時間處理重新縮圖,請耐心等待,切勿在未完成儲存前點擊其他功能

    • 圖片數值不應經常修改,因過於頻繁的修改將引致一些被忽略的頁面比例失真


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Live Support

    Live Support


    當網路購物已經成為一種普遍的消費型態,線上即時客戶服務就變成現今電子商務必然的趨勢!當你的顧戶需要緊急技術支援,或者是在結束一筆網路交易之前對你新促銷活動有疑問,在這些情況下,透過電子郵件的客戶服務並不能在第一時間滿足顧客的需求。

    當你想要提供最新的促銷活動或是告訴你的訪客尚未公佈在網站上的新消息時,線上即時的客戶服務就可以搶先提供最新的訊息以及創造更多的銷售機會。

    “線上即時支援服務”的客戶服務提供你的顧客在第一時間與客服專員交談溝通,並且享受最直接的服務。

    幫助用戶提供最即時最直接的客戶服務是“線上即時支援服務”(Live Support)的任務。

    “線上即時支援服務”能由多位客服人員登入操作,一旦登入後,只要沒有關閉管理視窗,您可執行其他工作而無需專注,直至當線上客戶主動要求支援時,服務視窗會出現提示訊息。

    進入“線上即時支援服務”:
    1. 點擊主選單的“訊息中心/電子報”

    2. 點擊左選單的“線上即時支援服務”

    3. 點擊主螢幕的“登入”

    客服人員開始聊天支援:
    • 待線上用戶點擊“線上即時支援服務”按鈕

    • 管理視窗發出提示,要求支援的用戶稱呼出現在“等待支援”的名單內

    • 點擊“用戶稱呼”或“錄色剔號”按鈕,開始文字聊天交談

    • 若希望忽略該用戶,請點擊“紅色X”按鈕

    • 雙方可在“文字輸入區”輸入語句

    • 若希望加強語氣,可加插“笑臉”

    • 完成每段交談後,點擊“傳送”按鈕

    在多位線上用戶間交替“聊天”:
    • 在任何情況下,點擊“在線中”的用戶稱呼,即可轉換至該用戶的交談環境,先前用戶的交談視窗將顯示“等待中”

    將線上用戶轉移給其他客服人員:
    • 若多於一位的客服人員在線,稱呼將在“在線客服名單”內顯示

    • 將欲轉移的“線上用戶”,點擊“轉移名單”並選擇欲替換的“客服人員”稱呼

    邀請“線上用戶”聊天:
    1. 在“線上即時支援服務”主頁點擊用戶名單

    2. 正在瀏覽的線上用戶螢幕將出現“邀請訊息”

    3. 若線上用戶接受邀請,即可開展聊天

    注意事項:
    • “線上即時支援服務”雙方只能以文字交談

    • “線上即時支援服務”可由多位客服人員同時登入操作,但每位客服人員的真實Internet Protocol(IP地址)必需不相同

    • 每位客服人員登入支援系統後,只要不關閉管理視窗,仍可進行其他工作,若有線上用戶點擊支援按鈕,管理區將自動置於最前,若登入時選擇啟用“聲音提示”,系統將播出提示聲音給客服人員知悉

    • “線上即時支援服務”只有在任一客服人員登入後方在線上商店運作,若所有客服人員登出,或管理區被關閉,即時支援服務將終止


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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