Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

Domain Names Knowledge

Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my domain is registered with GoDaddy?
How do I change DNS records if my domain is registered with GoDaddy?

If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:
1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
4. Select Custom nameservers (I host my domains elsewhere.).
5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
  ns1.powersx.com
  ns2.powersx.com
6. Click OK at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Google 7.68 Terabits Per Second Cable
Google 7.68 Terabits Per Second Cable

Search giant finalizes plan for Pacific fiber being ran.

The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plurk
Plurk

Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder Adds New Features
Parallels Plesk Sitebuilder Adds New Features

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

e-Commerce
e-Commerce

Electronic Commerce is exactly analogous to a marketplace on the Internet.

Electronic Commerce (also referred to as EC, e-commerce eCommerce or ecommerce) consists primarily of the distributing, buying, selling, marketing and servicing of products or services over electronic systems such as the Internet and other computer networks.

The information technology industry might see it as an electronic business application aimed at commercial transactions; in this context, it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, at some point in the transaction's lifecycle, although of course electronic commerce frequently depends on computer technologies other than the World Wide Web, such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
HTML5
HTML5

HTML5 is currently under development as the next major revision of the HTML page standard.

Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
TIFF (Tagged Image File Format)
TIFF (Tagged Image File Format)

Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Greylisting
Greylisting

Greylisting
Greylisting reduces the amount of unsolicited e-mail (SPAM) delivered to e-mail addresses by capitalizing on spammers’ reluctance to configure their mail servers properly.

Since most spammers do not retry sending email, the greylisting initially refuses all mail from unknown sources and accepts them on a later retry. This technology can cut spam as much as 95% of spam.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
ISP
ISP

An Internet service provider (abbr. ISP, also called Internet access provider or IAP) is a business or organization that provides to consumers access to the Internet and related services.

In the past, most ISPs were run by the phone companies. Now, ISPs can be started by just about any individual or group with sufficient money and expertise. In addition to Internet access via various technologies such as dial-up and DSL, they may provide a combination of services including Internet transit, domain name registration and hosting, web hosting, and colocation.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Periodic Sales Report
Periodic Sales Report

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

“週期銷售報表”能讓您知悉在特定規則和日期範圍內的“銷售數據”，例如您可指定由“日期A”至“日期B”內的已完成訂單及產品銷售報表。

進入“週期銷售報表”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“週期銷售報表”
每項“週期銷售報表”包含的資料：
- 日期範圍
  指定的日期範圍
- 產品
  被訂購的產品名稱
- 訂單數
  日期範圍內的訂單總綜數
- 銷售件數
  日期範圍內的產品銷售總件數
- 運費
  日期範圍內已向顧客收取的運費總金額
- 總收益
  日期範圍內訂單的總收益
“週期銷售報表”的顯示範圍：
- 日期範圍
  選擇合適的範圍日期
- 報表型式
  選擇合適的“年報”、“月報”、“週報”、“日報”其中一種方式
- 明細
  選擇“沒有”、“具產品資料”、“具產品資料和售價”其中一種方式
- 訂單狀態
  “所有收益狀態”、“所有狀態”、或指定狀態的其中一種方式
針對“週期銷售報表”的動作：
- 報表樣式
  選擇“棒狀圖”、“文字報表”其中一種樣式
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Cross Sell Products
Cross Sell Products

“附加推韉產品”（關聯產品）適合將一些同係列，或相關的產品建立關聯，當顧客瀏覽某產品的同時，若該產品已建立對其他產品關聯，在介紹頁面下將顯示其他的關聯產品，這讓便可達到顧客選購一件商品的同時，對這些推韉產品考慮一同購買，創做最有效的促銷。

根據採用這種產品關聯的客戶反影，生意及銷售件數比較未使用前最多上升達30%，所以請您關注這方案並善用之。

“關聯產品”跟其他一般產品無異，這方案只是提供一種更易吸引向顧客促銷的途徑。

每項附加推韉產品包含的資料：
- 只需對任一產品設立關聯
新增附加推韉產品：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“附加推韉產品”
3. 在產品列表或以搜尋方式選出產品
4. 點擊“編輯”並繼續
5. 以“單選”或“複選”找出欲關聯的產品
6. 完成後按“儲存”或“更新”，或按“返回”放棄並返回列表
針對附加推韉產品的動作：
- 編輯
  修改已經增加的附加推韉產品，例如更改已關聯的產品
注意事項：
- 只需對其一產品建立關聯，建立後的二件產品將自動配對它的關聯品，無需對另一產品建立關聯
- 同一產品可以利用“複選”向多件產品建立關聯
- 在建立關聯時，可以轉到其他目錄向其他產品建立關聯，但已選到“已經選取的產品”會先儲存再轉往其他目錄
- 挑選的“推韉產品”數量超過該頁面的可顯示數，則每次頁面被刷新系統會隨機選出合符顯示數的“推韉產品”
- “推韉產品”的銷售及訂購過程，跟其他一般產品無異，而顧客的訂單和管理區的訂單資料亦跟其他無異
*** The above information is for reference only, Please seek independent technical advice if found necessary.
客戶服務管理
客戶服務管理

每當顧客經瀏覽貴公司網站後，可能會對某種產品感興趣，有些顧客會即時進行訂購，亦有可能先透過查詢待了解更多相關資料後才進行訂購，現時的營商環境均講求高效率，所以對客戶的服務亦需盡快回應。

在我們的經驗來說，一般顧客均希望產品供應商向他/她們第一時間回覆，如在辦工時間內可啟動我們提供的顧客即時查詢系統，以文字型式即時接觸客戶，但人手不能配合，亦盡量在十二小時內回應客戶的查詢，這些服務可有效增加產品的成功銷售率，並提高客戶的信心及建立良好口碑。

以下是一些新業務需面對及安排人手處理的客戶服務重點：
- 客戶發出的電子郵件查詢
- 客戶發出的產品、訂單查詢
- 對客戶發出的大數量訂購要求，預備安排額外的聯絡人手
- 替客戶跟進訂購產品的貨運延期問題
- 按業務及產品性質提供產品優良保證及退換細節，並於客戶服務頁展示內容
- 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品，這些均需預先計劃處理方案
- 產品在郵寄或貨運中遺失或損壞，當然出現率很低，但亦需預先計劃處理方案並展示解決資料讓顧客知述
- 預先了解金流、信用咭公司的合約細節，以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等，能有效處理上述有機會發生的問題
- 客戶或同業的投訴亦需有效地安排跟進
Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Information
Customers Information

我們的“網上商店”系統，提供高效率的客戶（顧客、會員）管理，讓您提供優質的客戶服務之餘，更能掌握線上業務的發展方向。

所有經由您的“網上商店”登記成為會員，或曾經訂購產品的顧客，系統都會把他／她們的“聯絡資料”記錄下來，透過這些資料，可讓您進行各種聯絡、推廣、訂單跟進。

如果您的“線上商店”在“系統設定”設置“新增客戶批核選擇”屬需經管理員批核的情況，下述的“待確認會員”才會顯示及讓您處理。

如果您的“線上商店”在“系統設定”設置“現金積分系統”屬啟用的情況，下述的“現金積分”才會顯示及讓您處理。

進入“客戶資料”管理：
1. 點擊主選單的“訂單處理/客戶管理”
2. 點擊左選單的“客戶資料”
“客戶資料”包含的資料：
- 性別
  由會員登記時提供的資料
- 姓氏
  由會員登記時提供的資料
- 名稱
  由會員登記時提供的資料
- 生日
  由會員登記時提供的資料
- 電子郵件
  由會員登記時提供的資料
- 公司名稱
  由會員登記時提供的資料
- 地址
  由會員登記時提供的資料
- 郵遞區號
  由會員登記時提供的資料
- 城市
  由會員登記時提供的資料
- 地區
  由會員登記時提供的資料
- 國家
  由會員登記時提供的資料
- 電話號碼
  由會員登記時提供的資料
- 手機號碼
  由會員登記時提供的資料，您可透過系統“傳送手機短訊”給該會員
- 傳真號碼
  由會員登記時提供的資料
- 電子報
  由會員登記時提供的資料，您可透過系統的“電子報”發放新消息給該會員
- 客戶群組
  您可更改該會員的群組
- 會員確認
  您可選擇該會員屬“已確認”或“未確認”，而未確認的會員將不能登入
- 專屬客戶狀態
  您可選擇該會員是否“專屬客戶”，若是的話，則可在登入後進入“專屬客戶目錄”的觀看產品
針對每位會員的“浮動按鈕”
- 一般資料
  檢視或編輯會員資料
- 活動記錄
  檢視會員近期的於網站上的活動
- 訂單記錄
  檢視會員近期的訂單資料
- 訊息記錄
  檢視會員近期的支援服務記錄
- 寄電子郵件
  向會員發出電郵
- 發送短訊
  向會員發出手機短訊（如會員有提供手機號碼）
- 寄電子禮券
  向會員送贈電子禮券
針對“客戶資料”的動作：
- 編輯
  檢視或編輯會員資料
- 刪除
  將會員資料徹底刪除
- 訂單
  檢視會員相關的訂單
- 資訊
  檢視會員的一般資料
- 積分
  處理會員的現金積分
更改“客戶資料”狀態：
- 專屬客戶狀態
  點擊狀態列的“人型”按鈕
- 待確認狀態
  點擊狀態列的“待確認”按鈕
注意事項：
- “會員群組”需由管理員變更
- 會員的資料一般是登記時提供的，會員亦可登入後自行修改，管理員如非必要請不應修改
- 會員的資料屬於機密，請委派可信任的管理員負責處理，且需妥善處理及保存，不應向第三者透露或作其他用途
- 我們不會向您索取會員資料（您向我們提出支援要求除外），亦不會利用您的會員資料作其他用途
- 如遇會員以任何籍口索回他/她的資料，需關注身份的真偽，切勿隨意透露引致雙方損失
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Forum Manager
Forum Manager

在線上商店設立“討論區”，能有效幫助提升瀏覽量，進而令產品銷售業績達至更高峰。

專屬的“討論區”與一般外部連接的常見討論區具有很大的差別，因專屬“討論區”能跟商店風格完全配合，而且商店內的會員可直接參與討論，無需再次註冊，所以無論討論的會員與管理員均可輕鬆操作。

由於專屬“討論區”屬實時互動，所有在線的會員都能根據自己的喜好，參與不同話題的討論，會員之間亦可表達到產品的用後感，這樣更能節省會員發出向商店查詢的數目。

若您希望為會員提供理想的討論環境，那必需事先花點心思，開設多種不同話題的討論分區，並且多抽時間參與討論，這將能讓會員感到商店的熱誠服務。

由於“討論區”屬實時運作，所有會員發表的訊息將直接張貼顯示，但有些情況例如會員張貼負面訊息、違法內容、不可接受的廣告等，管理員便應盡快修改文章，甚或刪除之避免帶來負面影響。

進入“討論區總管”：
1. 點擊主選單的“訊息中心/電子報”
2. 點擊左選單的“討論區總管”
新增討論區：
1. 點擊主螢幕的“增加”按鈕
2. 輸入相關資料，例如“主題”、“說明簡介”
3. 選擇合適的狀態
4. 完成後按“增加”或“儲存”，或按“返回”放棄新增動作
每個討論分區包含的資料：
- 主題
  討論分區的主題名稱，最長32個字元，例如“購物心得分享”（必需輸入）
- 說明簡介
  討論分區的簡介，最長256個字元，例如“請發表您對本店產品的使用心得”（按需要輸入）
- 狀態
  討論分區在商店的展示狀態，請選擇“顯示”或“不顯示”
- 接受張貼狀態
  討論分區在商店的文章發表狀態，請選擇“開放張貼”或“禁止張貼”
- 排序
  若多於一個討論分區，請安排各分區的上下排序，數字越細代表排列越高
針對“討論分區”的動作：
- 開放狀態
  點擊狀態列的“綠色”或“紅色”按鈕
- 編輯
  修改已經增加的討論分區資料
- 刪除
  將該討論分區和當中的所有文章資料刪除
- 進入
  管理討論分區的文章
管理討論分區的文章：
1. 在討論分區點擊“進入”或“討論區主題”
2. 進入後，點擊文章的“主題”或“編輯”
3. 進入後，點擊希望管理的主題文章，或該主題的回覆文章
4. 點擊“編輯”進行修改，或點擊“刪除”把文章刪除
如何建立超級討論區會員（管理員）：
1. 在商店頁面，使用您的管理員專用的電郵地址，以正常的會員參加程序，建立一個會員帳號
2. 利用這個帳號登入商店，並前往討論區發表新文章，或進行回覆
3. 發表後的文章，在文章發表人的稱名前，將顯示標緻為“管理員”
注意事項：
- “討論區”的內容和主題，只屬互動性質的額外資訊，不會構成對產品銷售和其他功能的影響
- 所有發表的文章的動作，必需由已登記的會員進行，不能透過匿名方式張貼文章
- “討論區”必需建立完成，方能讓會員進行討論
- 討論區沒有限制主題和文章的數量，但當中的資料將佔據資料庫和您的可用硬碟空間，所以應定時刪除過舊的文章以節省儲存空間
- 管理員不應發表或回覆違法、欺詐、中傷、誹謗、淫褻、色情、褻瀆、恐嚇、污穢、討厭、令人反感或其他不良或過分的資訊
- 我們不會對討論區的文章內容提供支援或維護服務，當中包含的文章與我們無關，若文章內容導致任何法律責任或損失，均由業務擁有者承擔
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

Setup fetch email using Netvigator
Setup fetch email using Netvigator

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Netvigator Mail.

Once Mail Fetcher is set up, Netvigator will check those accounts on a regular basis, and new mail will appear automatically in Netvigator mail.
- Log into your Netvigator account. https://www.netvigator.com/chi/email.php
- Click Preferences and locate the Accounts section.
- Click Add External Account.
- Enter the full email address in the Email address field.
- Select POP3 in the Account type field.
- Enter the full email address in the Username of Account field.
- Enter mail.yourdomain.com in the Email Server field. (Enter your domain instead of "yourdomain.com".)
- In the Password field, enter the password for the email address you provided.
- No need to enable Advanced Settings.
- Click Save.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to configure Outlook Express With POP Before SMTP Relay
How to configure Outlook Express With POP Before SMTP Relay

Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 5 minute.

In other words, you need to check your mail first, only then you can send your messages.

To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Google Gmail
Setup fetch email using Google Gmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.
- Log into your Gmail account.
- Click the gear icon in the upper right corner of the page and select Settings.
- Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
- Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
- Enter the full email address of the account from which you'd like mail fetched.
- Click Next Step.
- In the Username field, enter your full email address.
- In the Password field, enter the password for the email address you provided.
- Select Port 110 for a POP3 connection.
- Click the checkboxes next to the options that best suit your needs:
  - Leave a copy of retrieved messages on the server.
  - Always use a secure connection (SSL) when retrieving mail *
  - Label incoming messages
  - Archive incoming messages
- Click Add Account.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

POP3, IMAP4 and SMTP settings information

Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

Type	Name	Information	Port
Username	Login Name	user@yourdomain.com (example)	--
Password	Password	X0CeFt6EMGfOMm5Q (example)	--
POP3	Incoming Server	mail.yourdomain.com (example)	110
POP3S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	995
IMAP4	Incoming Server	mail.yourdomain.com (example)	143
IMAP4S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	993
SMTP	Outgoing Server	mail.yourdomain.com (example)	25
SMTP Submission	Outgoing Server	mail.yourdomain.com (example)	587
SMTPS (SSL/TLS)	Outgoing Secure Server	mail.yourdomain.com (example)	465

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Outlook Express Setup Tutorial
Outlook Express Setup Tutorial

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

CRE Loaded
CRE Loaded

Create your storefront catalog and upload product images, text, and graphics to your storefront.

Manage orders and inventory with the shopping cart. Process credit card payments through PayPal or Authorize.net, set up special pricing, and determine shipping costs.

And so much more -- and all from anywhere you can access the Internet. CRE Loaded also offers hundreds of different templates to customize the look of your online store, so you can offer your customers a unique, easily identifiable, and fully branded shopping experience.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

HTML Extended Characters

ASCII	HTML	Char
0033	!	!
0034	"	"
0035	#	#
0036	$	$
0037	%	%
0038	&	&
0039	'	'
0040	(	(
0041	)	)
0042	*	*
0043	+	+
0044	,	,
0045	-	-
0046	.	.
0047	/	/
0048	0	0
0049	1	1
0050	2	2
0051	3	3
0052	4	4
0053	5	5
0054	6	6
0055	7	7
0056	8	8
0057	9	9
0058	:	:
0059	;	;
0060	<	<
0061	=	=
0062	>	>
0063	?	?
0064	@	@
0065	A	A
0066	B	B
0067	C	C
0068	D	D
0069	E	E
0070	F	F
0071	G	G
0072	H	H
0073	I	I
0074	J	J
0075	K	K
0076	L	L
0077	M	M
0077	M	M
0078	N	N
0078	N	N
0079	O	O
0079	O	O
0080	P	P
0081	Q	Q
0082	R	R
0083	S	S
0084	T	T
0085	U	U
0086	V	V
0087	W	W
0088	X	X
0089	Y	Y
0090	Z	Z
0091	[	[
0092	\	\
0093	]	]
0094	^	^
0095	_	_
0096	`	`
0097	a	a
0098	b	b
0099	c	c
0100	d	d
0101	e	e
0102	f	f
0103	g	g
0104	h	h
0105	i	i
0106	j	j
0107	k	k
0108	l	l
0109	m	m
0110	n	n
0111	o	o
0112	p	p
0113	q	q
0114	r	r
0115	s	s
0116	t	t
0117	u	u
0118	v	v
0119	w	w
0120	x	x
0121	y	y
0121	y	y
0122	z	z
0122	z	z
0123	{	{
0123	{	{
0124	\|	\|
0125	}	}
0126	~	~
0127
0128		€
0129
0130		‚
0131		ƒ
0132		„
0133		…
0134		†
0135		‡
0136		ˆ
0137		‰
0138		Š
0139		‹
0140		Œ
0141
0142		Ž
0143
0144
0145		‘
0146		’
0147		“
0148		”
0149		•
0150		–
0151		—
0152		˜
0153		™
0154		š
0155		›
0156		œ
0157
0158		ž
0159		Ÿ
0160
0161	¡	¡
0162	¢	¢
0163	£	£
0164	¤	¤
0165	¥	¥
0165	¥	¥
0166	¦	¦
0166	¦	¦
0167	§	§
0167	§	§
0168	¨	¨
0169	©	©
0170	ª	ª
0171	«	«
0172	¬	¬
0173
0174	®	®
0175	¯	¯
0176	°	°
0177	±	±
0178	²	²
0179	³	³
0180	´	´
0181	µ	µ
0182	¶	¶
0183	·	·
0184	¸	¸
0185	¹	¹
0186	º	º
0187	»	»
0188	¼	¼
0189	½	½
0190	¾	¾
0191	¿	¿
0192	À	À
0193	Á	Á
0194	Â	Â
0195	Ã	Ã
0196	Ä	Ä
0197	Å	Å
0198	Æ	Æ
0199	Ç	Ç
0200	È	È
0201	É	É
0202	Ê	Ê
0203	Ë	Ë
0204	Ì	Ì
0205	Í	Í
0206	Î	Î
0207	Ï	Ï
0208	Ð	Ð
0209	Ñ	Ñ
0209	Ñ	Ñ
0210	Ò	Ò
0210	Ò	Ò
0211	Ó	Ó
0211	Ó	Ó
0212	Ô	Ô
0213	Õ	Õ
0214	Ö	Ö
0215	×	×
0216	Ø	Ø
0217	Ù	Ù
0218	Ú	Ú
0219	Û	Û
0220	Ü	Ü
0221	Ý	Ý
0222	Þ	Þ
0223	ß	ß
0224	à	à
0225	á	á
0226	â	â
0227	ã	ã
0228	ä	ä
0229	å	å
0230	æ	æ
0231	ç	ç
0232	è	è
0233	é	é
0234	ê	ê
0235	ë	ë
0236	ì	ì
0237	í	í
0238	î	î
0239	ï	ï
0240	ð	ð
0241	ñ	ñ
0242	ò	ò
0243	ó	ó
0244	ô	ô
0245	õ	õ
0246	ö	ö
0247	÷	÷
0248	ø	ø
0249	ù	ù
0250	ú	ú
0251	û	û
0252	ü	ü
0253	ý	ý
0254	þ	þ
0255	ÿ	ÿ

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to capture a screenshot
How to capture a screenshot

A screenshot or screen capture is a way of taking a picture of your computer screen. Screenshots can be very helpful when you need to inquire something that would be difficult to explain in words or speak.

The steps below show you how to capture a screenshot and then paste it into Microsoft Word:
1. Press the Print Screen key on your keyboard. It may be labeled PrtScn or Print Scrn.
2. Open Microsoft Word. (Note: In this example we are using Microsoft Word; however, you can perform this same procedure using other applications such as Microsoft PowerPoint, Adobe Photoshop or Microsoft Paint).
3. Go to the Edit menu of Word and choose Paste.
4. Go to the File menu and choose Save As.
5. Navigate to the folder where you want to save the image.
6. Type a file name for the image. (Note: In this example, the file will be saved as a Microsoft Word document. If you want to same the image as an actual image file, you would need to perform these steps using a graphics application such as Adobe Photoshop or Microsoft Paint.)
7. Click the Save button.
Other Print Screen Tips: Hold the Alt key down while pressing Print Screen to capture only the active window.

Generally the GIF format works best when saving screenshots of application windows. The JPEG format usually makes screenshots (especially those with text) blurry, blotchy and discolored.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Classifieds
Classifieds

Features include: user registration; multi-level categories; verisign payflow link integration; "my classifieds" section; shopping cart; administration of members; administration of categories.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Artmedicguestbook
Artmedicguestbook

Guestbook

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

How to use FileZilla to upload your website
How to use FileZilla to upload your website

In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

PHP - How to creating own error logs for debugging PHP scripts

Please insert the following code in your PHP script. (or create separate file and adding the code in it. Include the file using "include()")

   error_reporting(0);
   $old_error_handler = set_error_handler("userErrorHandler");
   function userErrorHandler ($errno, $errmsg, $filename, $linenum,  $vars)
   {
     $time=date("d M Y H:i:s");
     // Get the error type from the error number
     $errortype = array (1    => "Error",
                         2    => "Warning",
                         4    => "Parsing Error",
                         8    => "Notice",
                         16   => "Core Error",
                         32   => "Core Warning",
                         64   => "Compile Error",
                         128  => "Compile Warning",
                         256  => "User Error",
                         512  => "User Warning",
                         1024 => "User Notice");
      $errlevel=$errortype[$errno];
      //Write error to log file (CSV format)
      $errfile=fopen("errors.csv","a");
      fputs($errfile,"\"$time\",\"$filename:
      $linenum\",\"($errlevel) $errmsg\"\r\n");
      fclose($errfile);

      if($errno!=2 && $errno!=8) {
         //Terminate script if fatal error
         die("A fatal error has occurred. Script execution has been aborted");
      }
   }

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Database and user naming syntax for PostgreSQL and MySQL
Database and user naming syntax for PostgreSQL and MySQL

Since we run a shared hosting environment, we have to uniquely identify your usernames to your account ONLY.

We do this by attaching your system user name and an underscore("_") before all the databases and users YOU create.

Example:
Your added a new database(or user) and your filled in the name: mydatabase
The Real Database Name: username_mydatabase
(e.g. C0801001234567_mydatabase)

* Where C0801001234567 replace your system user name.

This applies to ONLY your database name and database username, you password stays normal.

Database Server/Host Address
- If your script or program is going to be accessing our database locally, meaning it is stored on your account, the server/host address will always be: localhost
- Just like that, lowercase and one word.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do upload my website
How do upload my website

To upload your files with FTP you will need an FTP client.
User name and password are the same as the PLESK.
Upon connecting, you will see a list of the following directories:
- anon_ftp
  This directory is used for anonymous ftp upload/downloads.
- cgi-bin
  A directory for your cgi scripts.
- error_docs
  This directory holds the html error pages that you can customize for your needs.
- httpdocs
  This is the root of your website where you should put all website related files.
- httpsdocs
  This is the SSL secured root of your website (https://), Of course if in the setup section of your hosting you ticked "Use a single directory for housing SSL and non-SSL content" then everything should be stored in httpdocs and you simply use http:// for normal connections and https:// for encrypted connections.
- private
  This folder is for storing personal and private files and cannot be accessed by people using your website.
- statistics
  This directory is used for storing web statistics and logging information of your website and ftp service.
- subdomains
  This is used for the subdomains of your website, Eg. subdomain.ec2biz.com.
- web_users
  This directory is for webusers you created in your plesk desktop.
The httpdocs is where your web page files has to be placed.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 11 Customer’s Guide
Plesk 11 Customer’s Guide

With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

This is a guide helps customers to accomplish hosting-management routines and create sites with Parallels Web Presence Builder.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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