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Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Linux Web Hosting

  • Default home page priority

    Default home page priority


    The filename below is the order of priority which the web hosting will read as the website index (default/main) page.

    1. index.php
    2. index.html
    3. index.htm
    4. index.shtml
    5. index.cfm (Option)

    If you need to change a site or directory default page, you can do so see: How do you set a website default page to something other than index.html.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 10 Reseller’s Guide

    Plesk 10 Reseller’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This guide is intended for hosting services resellers who are going to use Parallels Plesk Panel 10 as Reseller users.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to parse .php files as PHP5

    PHP - How to parse .php files as PHP5


    By default .php files are parsed as PHP4 on ec2Link.com Website Hosting servers.

    All files extension in .php, .php3, and .php4 are handled by PHP4.
    All files extension in .php5 are handled by PHP5.

    If you prefer that all files be parsed as PHP5, please create or change the .htaccess file with the following line:

    AddHandler fcgid-script .php

    Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Using FTP with Internet Explorer (IE)

    Using FTP with Internet Explorer (IE)


    Internet Explorer(IE) include built-in FTP functionality. To connect to a website via FTP and transfer files, follow the instructions below.

    If your FTP requires a username and password, you will obviously need these before you begin.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 10 Control Panel User’s Guide

    Plesk 10 Control Panel User’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 10: hosting services customers, resellers and server administrators.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • 業務管理架構

    業務管理架構


    在貴公司採用我們的系統過程裏,除了初次完善的設定後,往後的管理可能會十分繁重,由於在互聯網上潛在著巨大商機和不分國別界限,所以因由開業初期的零碎訂單及客戶查詢,以至貴公司網站及業務續漸被更多人認識,這時會出現大量的客戶查詢及訂單,所以貴公司必須及早作好安排,提高業務效率。

    因為每間公司的業務均不盡相同,我們實難以一一說明,但以下是一些根據現時我們的客戶提供及經整理的重點安排:
    • 新產品的輸入工作

    • 售清產品的刪除或補貨工作(系統對於存量會有提示)

    • 產品的售價、存量、內容的更新

    • 經常校對輸入了的資料並試驗實際模擬交易,找出錯誤的地方並加以修正

    • 整個網站內容訊息定時更新,會讓顧客保持新鮮感

    • 不斷增加網站文字內容,可令各搜尋引擎收集更多資訊,有利提高知名度

    • 定時提供促銷活動,如節日特價品,送贈小額電子禮券吸引舊會員消費

    • 定時為產品報道新消息

    • 為日常訂單收取的信用咭營業金額記錄及整理

    • 定時按實際需要而更新貨運資料及運費調整

    • 定時利用我們的「電子報管理系統」寄發產品新消息給會員以保持聯係

    • 尋找其他網站商店提出合作商機

    • 定時向我們提出需要改善的地方,以利顧客的訂購過程更簡化無誤

    • 定期觀察我們提供的網站報告,比較瀏覽量高低的地區作出相應的宣傳安排

    • 如網上營商是貴公司的重點業務,需多利用各動宣傳媒體,例如於“Yahoo”、“Google”放置廣告,把產品張貼到知名的拍賣網如“EBay.com”、“雅虎拍賣網”等

    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Support Tickets

    Support Tickets


    “支援服務記錄”為您提供完善而有效率的客戶服務處理,使用這項獨特的功能,您可以集中管理所有經由商店發出的查詢,更可擺脫以往依靠電子郵件的零碎方式。

    無論顧客針對一般事項、產品、訂單、以及合作的諮詢,所有雙方的對答都會被獨立而順序地記錄,而且在檢視處理進度裡,雙方都能由下至上了解當前的最近狀態。

    您的每一項回覆,查詢者可透過點擊專用的網址超連結,直接檢視您的回覆細節,更可在需要時在同一頁面發表回應。

    由於每項查詢記錄都有獨立的隨機產生“編碼”,所以查詢者無需依靠輸入密碼等煩瑣程序,便能透過“專用超連結”直接到達專屬的查詢記錄區域,而其他第三者是無法得述當中資訊。

    我們強列建議您或其他相關的管理員,直接依賴這項“支援服務記錄”集中處理所有客服查詢,並且放棄舊模式的電子郵件作業。

    進入“支援服務記錄”:
    1. 點擊主選單的“訊息中心/電子報”

    2. 點擊左選單的“支援服務記錄”

    每項“支援服務記錄”包含的資料:
    • 答覆查詢
      透過“浮動按鈕”進行回覆行動
      • 最近的回應
        該項查詢的最近回應內容

      • 回應部門
        如有多個部門的情況下,選擇一個合適的部門

      • 回應職員
        如有多位職員的情況下,選擇一位合適的職員

      • 回應狀態
        選擇一種合適的當前狀態

      • 郵件內付回覆內容
        是否在回覆郵件內付答覆的內容,如沒付有,查詢者只能點擊“專用超連結”到達網站檢視細節

      • 結束這項查詢
        選擇是否將該項查詢設為結束狀態(雙方無需繼續關注)

      • 重新開啟這項查詢
        選擇是否將已設為結束的查詢重新開啟

      • 回覆內容
        針對該項查詢的內容細節

    • 查詢訊息資料
      • 透過“浮動按鈕”檢視完整的查詢者資料及查詢訊息,或相關的“訂單資料”

    • 查詢訊息記錄
      • 透過“浮動按鈕”檢視完整的查詢記錄

    針對“支援服務記錄”的動作:
    • 編輯
      修改或更新已經發表的服務記錄資料

    • 刪除
      將該“支援服務記錄”刪除,此刪除動作只針對支援服務記錄資料,不會把其他資料刪除

    注意事項:
    • 若要修改“支援服務記錄”裡可用的“回應部門”、“回應職員”、“回應狀態”等名稱,請前往“系統設定”的“支援服務記錄”進行,而這些名稱資料強列建議於“初始設定”時處理,以避免日後修改對已建立的查詢出現影響

    • 在“支援服務記錄”裡選用的各種名稱,例如“回應部門”、“回應職員”、“回應狀態”等,只屬方便辨認的稱呼

    • 在一般情況下,應直接使用系統的“支援服務記錄”處理收到的查詢要求,並且不應用傳統的電子郵件進行回覆,若只以電子郵件處理查詢,系統將無法記錄有關資料

    • 如果您使用其他途徑發出回覆,例如一般電子郵件往來,訊息將會被系統忽略而無法記錄,若收到查詢者只以電子郵件提問,請指示查詢者前往網站建立正式的“支援服務記錄”,以便往後的訊息能一一被系統記錄

    • 您應直接負責所有的客服工作,因此請勿將查詢者發出的“查詢內容”提交給我們處理,若需我們跟進這類支援,每綜第三方支援收費為港幣1200起,並且需事先付款

    • 基於私隱問題,在任何情況下,您均不應向第三者透露您的查詢者資料,或未經查詢者同意前,將有關訊息用於別處


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Contact Information

    Contact Information


    系統設定對您的商店十分重要,不適當的設定會嚴重影響整個電子商店的運作,亦有可能令顧客無法暢順瀏覽或訂購商品。

    所以我們建議您在新的商店進行細心的設定,而設定完成後必須在您的電子商店進行觀察和模擬交易,看看有沒有因不正當設定而引致錯誤。

    在一般情況下,除“初始設定”外,不應經常修改系統設定。

    聯絡資料系包含的資料:

    網站資料:
    • “中英文”網站主題
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”簡介
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”關鍵字
      大部份搜索引擎能辦認的資料,能有效引導顧客瀏覽您的網站

    公司資料:
    • 商店負責人名稱
      將套用於各種電子郵件、訂購單

    • 主要電子郵件
      將套用於各種電子郵件、訂購單

    • 主要郵件寄件地址
      將套用於各種電子郵件、訂購單,亦是寄出郵件的回覆地址

    • 客戶查詢電郵
      若有選用,系統會自動發出一封電子郵件通知您

    • 新訂單通知電郵
      若有選用,系統會自動發出一封電子郵件通知您

    • 公司聯絡電話號碼
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • 客戶服務電話號碼
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • 公司傳真機號碼
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”公司名稱
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”地址
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    通知資料:
    • 傳真機(FAX)接收查詢通知
      選擇:“啟用”、“不啟用”

    • 以傳真機(FAX)接收新訂單通知
      “啟用”、“不啟用”

    • 接收查詢的傳真機號碼
      請轉入包含地區碼的傳真機號碼,但只限傳真至“香港特別行政區”的傳真機號碼,例如“852-22780281”

    • 以手機短訊(SMS)接收查詢通知
      選擇:“啟用”、“不啟用”

    • 以手機短訊(SMS)接收新訂單通知
      選擇:“啟用”、“不啟用”

    • 接收手機短訊(SMS)的手機號碼
      請轉入包含地區碼的手機號碼,全球手機均適用,例如“852-22780281”,必需已購買“短訊額”才有效

    • 客戶新參加通知
      若有選用,系統會自動發出一封電子郵件通知您

    • 新增顧客心聲通知
      若有選用,系統會自動發出一封電子郵件通知您

    • 商品存貨量不足通知
      若有選用,系統會自動發出一封電子郵件通知您

    • 通知電郵的語言
      選擇:“中文”、“英文”

    數位憑証資料:
    • 網站聯絡人名稱

    • 聯絡電郵地址

    • SSL憑証域名

    • SSL憑証發行機構

    • CSR

    • Private key

    • CA Certificate


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Cash Points

    Cash Points


    Ec2Biz的「網上商店系統」支援“會員現金積分”方案,讓顧客每次購物都能賺取“現金回贈”供下次的購物結帳扣減應付金額。

    我們相信透過這項獨特的方案,能令到在您的“網上商店”購物的顧客更能體驗銷費的樂趣,當顧客持有“現金積分”時,必定希望能夠於購物時使用以獲享優惠,所以“再次銷售”的比例必會比較其他沒有“現金積分”的商店為高,直接讓您運營“電子商務”時達至更佳的業積,輕鬆賺取利潤。

    我們提供的“會員現金積分”系統,能讓您全權決定使用條件、優惠方式,而且設計貼心易用,請您詳閱“系統設定”裏的“現金積分系統”指南,令往後的操作更易掌握。

    這份指南將介紹如何管理客戶訂購產品後獲得的積分,如果您未有啟用“現金積分系統”,可以忽略這份指南。

    針對訂單的積分管理:
    進入訂單積分管理:
    1. 點擊主選單的“訂單處理/客戶管理”

    2. 點擊左選單的“現金積分”

    3. 選擇相關訂單

    針對訂單積分的“浮動按鈕”:
    • 確認積分
      針對顧客訂單獲得的積分進行確認,一旦確認後,積分便會存進該顧客的積分帳戶,並選擇是否電郵通知確認,供客戶下次購物時使用

    • 取消積分
      刪除顧客於該訂單獲得的積分,將之記錄,並選擇是否電郵通知原因

    • 調整積分
      將顧客於該訂單獲得的積分調整,例如加或減少積分,將之記錄,並選擇是否電郵通知原因

    • 刪除積分
      刪除顧客於該訂單獲得的積分,但不會通知顧客亦不留任何記錄


    針對顧客的積分帳戶管理:
    進入顧客積分帳戶:
    1. 點擊主選單的“訂單處理/客戶管理”

    2. 點擊左選單的“客戶資料”

    3. 選擇相關客戶

    針對顧客積分帳戶的“浮動按鈕”:
    • 積分記錄
      檢視該客戶的所有積分進支歷史

    • 增加積分
      針對該客戶增加積分,將之記錄,並選擇是否電郵通知原因

    • 調整積分
      針對該客戶調整當時存有的積分,例如加或減少積分,將之記錄,並選擇是否電郵通知原因

    • 刪減積分
      針對該客戶刪減當時存有的積分,將之記錄,並選擇是否電郵通知原因

    注意事項:
    • 現金積分系統必需設為“啟用”,其他設定方能生效

    • 各項設定汲及的數值為“積分”額,並非積分的價值,請勿混淆


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Customers Groups

    Customers Groups


    我們的“網上購物商店”系統支援多層級會員制,簡稱“客戶群組”,而且所有群組可透過單一網站集中管理。

    “客戶群組”為您的網上業務提供極具彈性的方案,除了一般零售客戶外,更可發揮創意,建立一些具特別購物折扣的“尊貴會員”或是針對B2B的“批發客戶”。

    您可為不同的“客戶群組”制定不同的購物折扣率,而在產品的售價方面,亦可設定個別的“自動計算群組售價”,或是“自訂群組售價”。

    至於些那客戶能升級至指定的群組,亦是由您全權決定,而系統暫時沒有提供自動化升級的。

    在我們為您最初設定系統時,已預設若干群組,如果您的業務不打算提供客戶升級群組,請直接忽略這些功能而不會對銷售構成影響。

    進入“客戶群組”管理:
    • 點擊主選單的“訂單處理/客戶管理”

    • 點擊左選單的“客戶群組”

    “客戶群組”包含的資料:
    • “中英文”群組名稱
      輸入簡單易理解的名稱,例如“初級尊貴會員”、“批發客戶A組”

    • 預設折扣
      輸入獲得的“0”至“99”之間的折扣率值,例如“15”即代表減百份之十五,請勿輸入符號

    • 辨認顏色
      利用“選色按鈕”挑選一種顏色,以利方便辨認

    • 群組型式
      選擇一種適合這群組的型式

    針對“客戶群組”的動作:
    • 新增群組
      新增一個群組級別,並由系統自動增加相應的售價

    • 編輯
      編輯已經建立的群組資料,並於儲存後自動更新屬“自動計算群組售價”的產品售價

    • 刪除
      刪除已經建立的群組資料及相關的產品售價

    • 資訊
      檢視群組內所屬的“會員名單”及群組資料

    注意事項:
    • 強烈建議在“初始設定”時妥善設定各客戶群組,以便有效管理

    • 系統在預設情況下,新登記會員將屬“零售客戶”,若需自訂,請到達“系統設定”的“會員設定”更改“新會員的預設群組”

    • 若要針對某一位會員升或降級,請到達“客戶管理”的“客戶資料”更改“客戶群組”,系統暫時未有提供自動化升級

    • 設定裏的“辨認顏色”只屬方便辨認會員狀態,對其他部份沒有影響

    • 設定裏的“群組型式”只屬方便辨認會員狀態及方便管理,對其他部份沒有影響

    • 群組裏其中的“電子報訂閱者”(非會員)代表某位瀏覽者只輸入電郵地址訂閱“電子報”而並非已成為會員

    • 若群組裏已有會員在內,不應刪除該群組,如需刪除,請先把相關會員調往其他的組別


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SPAM

    SPAM


    Spamming is the abuse of electronic messaging systems to send unsolicited bulk messages, which are universally undesired. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, mobile phone messaging spam, internet forum spam and junk fax transmissions.

    Spamming is economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the barrier to entry is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by Internet service providers, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • BMP (Bit Mapped)

    BMP (Bit Mapped)


    The BMP (bit mapped) format is used internally in the Microsoft Windows operating system to handle graphics images. These files are typically not compressed resulting in large files.

    The main advantage of BMP files is their wide acceptance, simplicity, and use in Windows programs. However, they may pose problems for users of other operating systems. Commonly, BMP files are used for Microsoft's Paint program. Since most BMP files are uncompressed, and BMP's RLE compression has serious limits[citation needed], the large size of BMP files makes them unsuitable for file transfer. However, Bit Map images are suitable for background images and wallpapers. This is especially true for screen shots. In addition, images from scanners are usually stored in BMP files.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • TIFF (Tagged Image File Format)

    TIFF (Tagged Image File Format)


    Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

    TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

    TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Google 7.68 Terabits Per Second Cable

    Google 7.68 Terabits Per Second Cable


    Search giant finalizes plan for Pacific fiber being ran.

    The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

    Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

    According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

    It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 微軟證實Hotmail個人資料遭竊取

    微軟證實Hotmail個人資料遭竊取


    根據BBC(英國廣播公司)報導,微軟公司的Windows Live Hotmail遭到網絡黑客入侵,超過萬個hotmail客戶資料遭到竊取,這些資料多數來自歐洲,微軟並證實遭竊取的密碼都是正確的。

    科技網誌neowin.net說,黑客除了盜取帳號密碼之外,又把盜取到的資料全數公布到網路上,超過上萬個hotmail帳戶的細節,2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

    Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者,受害者點選後,會被導向釣魚網頁,就會洩漏了個人的機密資訊給予攻擊者,如個人的信用卡號碼、密碼、帳號等。

    微軟目前表示,他們已經知悉此事,並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮,若果個人資料遭到竊取,可能會有更多後續麻煩的事端。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Eudora 6 For PC Email Tutorial

    Eudora 6 For PC Email Tutorial


    In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Eudora, which is available for PC and MAC.


    Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

    When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

    These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Windows Mail Setup Tutorial

    Windows Mail Setup Tutorial


    Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I access my webmail (Check emails using a browser)?

    How do I access my webmail (Check emails using a browser)?


    You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
    To login to your webmail use the following url:

    http://webmail.yourdomain.com

    *where yourdomain.com is your domain name.

    Login details are your email address and password you setup in your control panel.
    This is the perfect Webmail program, which comes with all our web hosting plans, so you can access your emails anywhere in the world.
    You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
    Horde offers many of the features available in pc email clients like Outlook Express. Some of the features include:
    • Compose and send emails

    • Read your incoming mail

    • Email search facility

    • Address book

    • Calendar and events

    • Save work as a draft

    • Task lists

    • Create folders for storing your mail


    To login to your webmail use the following url:

    http://webmail.yourdomain.com

    *where yourdomain.com is your domain name.

    The login name is the full email address i.e. you@yoursite.com and the password is the one you setup when you created the email in PLESK.

    Login details are your email address and password you setup in your PLESK control panel or Online E-Store System.
    If you also use an email client like Outlook Express to check your mail and still want to access the mail with Horde, make sure you check the option to leave mail on the server. If you fail to do this, all your mail will be downloaded to your email client and won't be accessable via webmail with Horde. Please be aware though that leaving your emails on the server will increase your used disk space as well.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express Setup Tutorial

    Outlook Express Setup Tutorial


    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is mail policy and email limits?

    What is mail policy and email limits?


    Mail Limits

    There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 60 emails per domain and 300 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

    Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

    We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

    Mailing Lists Rules

    1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.

    2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

    3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.

    4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • pMachineFree

    pMachineFree


    pMachine is online publishing's most flexible and creative software.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Mail Returned Messages

    E-Mail Returned Messages


    錯誤代碼可能發生原因
    554 permanent problems with the remote server mx.ec2biz.com解析不到ec2biz.com的mx記錄。
    Diagnostic-Code: X-Postfix; host ec2biz.com[123.123.123.123] said: 550 5.1.1
    User unknown;
    rejecting (in reply to RCPT TO command)
    對方的服務器的退信是說明用戶名在它的郵局上不存在。
    jnj1-1588-mail1.customer.global.fici.com[123.123.123.123] said: 554 5.7.1
    This site does not accept .wmz attachments (in reply to end of DATA command)
    退信問題是因為對方的服務器不接受.wmz的附件,可以試下把附件壓縮成RAR或ZIP的文件再發送。
    Final-Recipient: rfc822; v.noel@fici.com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; host mxmta.fici.com[123.123.123.123] said:
    554 #5.3.0 Server Error (in reply to end of DATA command)
    這個退信是來自123.123.123.123的,說服務器錯誤。應該讓對方的網管檢查。
    host mail.ec2biz.com[123.123.123.123] said: 553
    Sender address rejected: not logged in (in reply to MAIL FROM command)
    有兩種情況,一種是發信時OUTLOOK的SMTP身份驗證沒有打勾,一種是發信時SMTP的IP不是我們郵局的IP。
    看到這種退信就要先看解析是否正確。並確認客戶端的設置沒問題。如果都ok再到服務器上確認是否跟同域驗證有關。
    message size 2397844 exceeds size limit 2097152 of
    server ec2biz.com[123.123.123.123]
    提示您發送的郵件過大
    Host or domain name not found. Name service error for
    name=ec2biz.com type=A: Host found but no data record of requested type...
    這封退信是因為您在發信時我司郵局服務器無法正常解析到fici.com.hk這個域名的郵局服務器IP,或者有可能是因為對方 ec2biz.com 所使用的DNS服務器反應慢原因造成的,此種情況有時會造成郵件發送不了,如果郵件沒有發出去只要重新發送一次即可,出現這種錯誤是由於網絡環境原因導致查詢不到IP,偶爾都會有的,特別是一些域名是通過國外DNS進行解析。是很常見的,因為網絡牽涉到的東西太多了。
    host sbcmx1.ec2biz.com[123.123.123.123] said: 553 5.3.0
    ylpvm07, DNSBL:To request removal of, 255.255.255.255, send the complete
    error message in an E-mail to removeme@sbc.ec2biz.com (in reply to MAIL FROM command)
    應該是123.123.123.123這個IP被對方拉入黑名單導致的。需要發郵件到removeme@sbc.ec2biz.com申訴。
    host mxcanada.fici.com[123.123.123.123] said: 550
    Command RCPT User not OK (in reply to RCPT TO command)
    郵箱jacobkatz@fici.com有問題。550的錯誤通常跟帳號有關係,需要確認該郵箱是否存在或建起這個郵箱目錄是否完整等,具體請諮詢該服務器網管。
    (yellobox@fici.com>: host mx5.fici.com[123.123.123.123] said: 554 qq
    Sorry, no valid recipients (#5.1.3) (in reply to end of DATA command)
    不是有效的收件人,請客戶查看下接收者地址是否正確。
    MX-record resolution of [fici.com] in progress (DNS Server: 123.123.123.123)...
    Name server reports domain name unknown.
    Attempting SMTP connection to [ec2biz.com : 25]
    A-record resolution of [ec2biz.com] in progress (DNS Server: 123.123.123.123)...
    Name server reports domain name unknown.
    可以判斷是因為接收方郵局的mx沒有做或者做錯,另外也有可能是接收方郵局DNS設置錯誤造成的。這個跟第七個是一樣的。
    host mx.mail.126.com[123.123.123.123] said: 554 sender is
    rejected: 0. (in reply to MAIL FROM command)
    這是126.com封了我們郵局IP:218.5.*.*
    conversation with spam.ec2biz.com[123.123.123.123] timed out while sending message body連接此spam.ec2biz.com此服務器超時,可重發看看。
    permission denied. Command output: maildrop:
    maildir over quota. maildrop: maildir over quota.
    接收方信箱已經滿或者是發送方發送的郵件大小超出對方的接收郵件限額。
    The Postfix program
    test@fici.com>: host 127.0.0.1[127.0.0.1] said: 550 5.7.1 Message
    content rejected, UBE, id=25443-10 (in reply to end of DATA command)
    從這個退信來看。是因為郵件內容有問題被對方服務器拒絕收信。估計對方服務器可能做了關鍵字過濾。
    The Postfix program
    (info@fici.com>: host fici.com[123.123.123.123] said: 550 5.7.1
    Unable to relay for info@fici.com (in reply to RCPT TO command)
    這是對方服務器返回退信,是對方問題,提示對方服務器收到郵件後不能轉給它下面的用戶:info@fici.com
    The Postfix program
    host ec2biz.com[123.123.123.123] said:
    550 domain [china-channel.com] mismatches client ip 255.255.255.255. See http://202.100.64.111:8080/user/pbl/v.do?k=467736946847 (in reply to RCPT TO command)
    此時可點擊以上鏈接,在打開的網頁中會出現相應的郵局退信提示。按頁面上的要求輸入驗證碼提交要求對方接受的請求,操作成功後會出現:操作成功!您已經加入到收件人的白名單中。請重新發送之前被拒絕的郵件。
    The Postfix program
    host mx3b.ec2biz.com[123.123.123.123] said:
    451 mta111.mail.ec2biz.com Resources temporarily unavailable. Please try again later [#4.16.5]. (in reply to end of DATA command)
    資源臨時無法獲得,請重新發送。
    如果一直存在問題,可建議客戶聯繫對方查看原因。
    The Postfix program
    host mx3.hotmail.com[123.123.123.123] said: 550 Requested action not taken: mailbox unavailable (in reply to RCPT TO command)
    host modusgate3.ec2biz.com[123.123.123.123] said:
    550 5.1.1 is not a valid mailbox (in reply to RCPT TO command)
    mxdplate@fici.com用戶不存在。
    The Postfix program
    command line usage error. Command output:
    sendmail: fatal: Recipient addresses must be specified on the command line or via the -t option postdrop: warning: stdin: unexpected EOF in data, record type 78 length 76 postdrop: fatal: uid=12346: malformed input
    此類問題通常是跟蹤設置的問題,需要查看客戶跟蹤設置是否有問題,如果客戶設置自己跟蹤自己,讓客戶取消這個設置。否則會引起出錯。
    The Postfix program
    host mail.fici.com[123.123.123.123] said:
    553 5.3.0 ... No such user (in reply to RCPT TO command)
    跟上面的一樣murphyb@fici.com用戶不存在。
    The Postfix program
    host mail.fici.com[123.123.123.123] said:
    550 5.7.1 Requested action not taken: message refused (in reply to end of DATA command)
    信息被拒絕,具體要客戶聯繫對方查看原因。
    The Postfix program
    host incoming.fici.com[123.123.123.123] said:
    450 SPF error: SPF record error: DNS error while looking up sirio.cn A: query timed out (in reply to RCPT TO command)
    估計是由於對方服務器所在的網絡有問題導致無法識別到我們郵局的DNS解析,請檢查當地的網絡。
    The Postfix program
    host mta-v1.mail.fici.com[123.123.123.123] said:
    451 Message temporarily deferred - [170] (in reply to end of DATA command)
    這個是客戶郵局郵箱發送的郵件在隊列中延遲比較久導致無法發送到對方的服務器,請重新發送該郵件就可以了。
    The Postfix program
    host mail.fici.com[123.123.123.123] said:
    550 , Recipient unknown (in reply to RCPT TO command)
    接收地址錯誤或不存在
    The WorldPost program
    host inbound.fici.com[123.123.123.123] said:
    554 5.7.1 The message from () with the subject of (Fw: comments) matches a profile the Internet community may consider spam. Please revise your message before resending.
    這個退信也是對方認為:您發送郵件的標題帶有:Fw: comments 字眼,而對方被過濾了。
    The Postfix program
    (expanded from <"hw:ventas"@fici.com>): host mail3.ec2biz.com[123.123.123.123] said:
    552 sorry, the spam message is detected (#5.6.0) (in reply to end of DATA command)
    退信是對方服務器返回的,其認為客戶所發郵件帶有SPAM內容被拒。
    The Postfix program
    lost connection with paladin2.fici.com[123.123.123.123] while sending end of data -- message may be sent more than once
    基本上是網絡問題,導致在發郵件時丟失連接。
    The Postfix program
    host mailin-03.mx.fici.com[123.123.123.123] said: 421-:
    (DNS:NR) http://postmaster.info.aol.com/errors/421dnsnr.html 421 SERVICE NOT AVAILABLE (in reply to end of DATA command)
    接收方要求郵局服務器要反向解析。
    host mx2.fici.com[123.123.123.123] said:
    553 5.5.4 Host name(mail.mail155.fici.com) is not match with your ip(218.85.134.155), maybe it's bogus. (in reply to end of DATA)
    對方認為我們的IP是偽造,這是對方的設置問題,請對方把我們的IP或此域名加入白名單就行了。
    (hcc@fici.com>: host mx1c9.fici.com[123.123.123.123] said:
    550 5.7.1 This message does not comply with required standards. (in reply to end of DATA command)
    該問題應該是網絡聯接有問題,導致的退信,請重發。
    connect to 123.123.123.123[123.123.123.123]: server > dropped connection without sending the initial SMTP greeting.國際間網絡接口問題、連接收件人服務器發送郵件的時候,連接中斷,一般是網絡問題,請多試幾次。
    host gmail-smtp-in.l.google.com[123.123.123.123] said: 551 > User not local; please try (in reply to RCPT TO command)發送出去的郵件被國家安全防火牆過濾而退回,請測試不用info@發送郵件是否能成功到達收件人信箱,因前段時間發現很多info@的發件人均被國家防火牆給屏蔽。
    [slave.mail113.fici.com.11963.1171008600] smtp session from 123.123.123.123/(null)->(null) is blocked(action:0) by antispam gateway,(block stage:1)[[Dynamic helo/IP pcd748243.netvigator.com/123.123.123.123]] [2007-02-09 16:10:00] [slave.mail113.fici.com.11963.1171008600] quit SMTP session.因為發件方郵局使用的是動態ip,所以被過濾,請用固定ip的郵局發送郵件就不會被過濾。
    Helo cirocomm.com.tw 's A or MX rec but source IP 123.123.123.123(123-123-123-123.HINET-IP.hinet.net) is dynamic.發件人連過來的IP跟其HELO的域名不一致,且是hinet的動態IP,系統不接受。
    # telnet 123.123.123.123 25
    Trying 123.123.123.123...
    Connected to rmail-154.fici.com (123.123.123.123). Escape character is '^]'.
    554 5.7.1 *.*.*.*: Connection refused. Your IP address is blocked(anti-spam).
    Connection closed by foreign host.
    先檢查一下郵局是否有反向解析功能nslookup + 123.123.123.123 25,如果有就說明我們的IP地址被對方給屏蔽了,聯繫收信方的網絡管理員幫忙解除屏蔽。
    The user does not accept email in non-Western (non-Latin) character sets.
    --- Below this line is a copy of the message.
    Received: (qmail 17475 invoked from network); 21 Mar 2007 08:57:26 -0000
    Received: from pre-smtp27-01.prod.mesa1.fici.com ([123.123.123.123])
    (envelope-sender ) by smtp01-02.prod.mesa1.fici.com (qmail-ldap-1.03) with SMTP for ; 21 Mar 2007 08:57:26 -0000
    Received: (qmail 14651 invoked from network); 21 Mar 2007 08:57:26 -0000
    Received: from unknown (HELO slave.mail175.fici.com) ([123.123.123.123])
    The user does not accept email in non-Western (non-Latin) character sets.
    發件人寫信時用的編碼不是標準編碼格式,請用標準編碼編寫郵件發送即可。
    host mail-scan.fici.com[123.123.123.123] said:
    554 Service unavailable; Client host [mail.mail3.fici.com] blocked using rhsbl.ahbl.org; Domain used in spam/phish/scam, or owned by a spam source.
    Access is not allowed. (in reply to RCPT TO command)
    這是對方服務器封掉我們服務器mail.mail3.fici.com的域名,這是對方認為從我們服務器上投遞太多的垃圾郵件過去導致被封的,讓客戶聯繫對方網管解封吧。
    Final-Recipient: rfc822; shirley.ying%walkersha.com._cn@walker-freight.com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; host webmail.fici.com[123.123.123.123] said:
    554 : Recipient address rejected: Relay access denied (in reply to RCPT TO command)
    對方服務器拒絕接收Xmail郵件退信提示信息一般為:Recipient address rejected: Relay access denied或者552 Error: content rejected原因是對方郵件服務器將Xmail郵件屏蔽掉了。煩請您將退信按附件的形式轉發給我們,我來做一下具體的測試,判斷問題原因,之後會主動聯絡對方,說明我們的服務器信息並且商量問題的解決方法。同時也希望您能夠使用其它的信箱向對方反映這個問題,向對方聯絡網管說明情況,以確保可以早日解決。
    host email.fici.com[123.123.123.123] said:
    555 Recipient verification failed for [crafts@fici.com] (#5.1.1) (in reply to RCPT TO command)
    客戶郵箱中的「我的SMTP服務要求身份驗證」要選擇,另外注意郵箱名為完整的郵箱名稱。
    inal-Recipient: rfc822; lexus@fici.com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; host 127.0.0.1[127.0.0.1] said:
    550 lexus@fici.com:user locked (in reply to end of DATA command)
    發件人被鎖定直接退回去的,並不是發送給發件人服務器才退的,檢查服務器查明被鎖定的原因。
    qmail-forward: fatal: This message is looping: it already has my Delivered-To line. (#5.4.6)退信表明用戶stephen@fici.com設置了自動轉發,同時對方(轉發的用戶)同樣自動轉發給這個用戶,這樣的話,造成了循環,所以需要請這個用戶將一方的自動轉發去掉就可以了!
    command line usage error. Command output:
    sendmail: fatal: Recipient addresses must be specified on the command line or via the -t option.
    這是客戶在郵局管理平台設置跟蹤設置時,跟蹤人地址設置為空導致的,請更改過來.
    如果您按照我們頁面的outlook express設置方法設置完畢後,仍然不能正常使用,那麼您就要看看outlook具體的出錯信息裡面的錯誤號是多少?根據錯誤號和下表進行比對,一般來說,大多數的問題都可以解決。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • LinkPoint

    LinkPoint


    LinkPoint API is comprehensive payment processing software for the merchant who requires a more sophisticated payment solution.

    LinkPoint API gives merchants complete control over how their payments are processed, and allows them to build transaction processing applications that can process payments from a Web site or from multiple Point of Sale terminals. Ideal for either e-commerce or large-scale retail situations, LinkPoint API uses Secure Sockets Layer (SSL) technology to encrypt and pass confidential transaction and order information directly to the LinkPoint Secure Payment Gateway.

    LinkPoint API includes modules that calculate tax and shipping. In addition, LinkPoint API provides sales, returns, real-time authorizations, purchasing cards and real-time reports. You have your choice of several different web development languages for employing the API. The languages supported are: C++, C#, PHP, Macromedia® ColdFusion®, .NET.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Protecting Your User Account & Password

    Protecting Your User Account & Password


    • Use a password with a mix of at least 12 mixed-case alphabetic characters, numerals and special characters.
    • Use a password that is difficult to guess but easy for you to remember, so you do not have to write it down.
    • Change the default or initial password the first time you login.
    • Change your password frequently, at least once every 90 days.
    • Logout when finished using terminals or PCs in public areas, such as a library or cafe.
    • Change your password immediately if you believe that it has been compromised. Once done, notify the system/security administrator for follow up action.
    • Consider installing RoboForm Password Manager, Form Filler, Password Generator, Fill & Save Forms and other security software.


    • Don't use your own name as a login name in any form (as-is, capitalised, reversed, doubled, etc).
    • Don't use other information that might be easily obtained about you. This includes ID card numbers, telephone numbers, birth dates, license numbers, the name of the street you live on, and so on.
    • Don't use a password that contains all digits, or all the same letters.
    • Don't use the name of your child or spouse in any form.
    • Don't use a well-known abbreviation e.g. TVB, HSBC, EC2BIZ, ILOVEYOU.
    • Don't use consecutive letters or numbers like "abcdefg" or "1234567".
    • Don't use adjacent keys on the keyboard like "asdfghj".
    • Don't use a word that can be found in an English or foreign language dictionary.
    • Don't use a word in reverse that can be found in an English or foreign language dictionary.
    • Don't reuse recently used passwords.
    • Don't use the same password for everything; have one password for non-critical activities and another for sensitive or critical activities.
    • Don't write down your password, particularly anywhere near your computer or file it in a box file with the word 'password' written on it.
    • Don't tell or give out your passwords to other people, even for a very good reason.
    • Don't send your password unencrypted, especially via email.
    • Don't display your password on the monitor screen.
    • Avoid using the "remember your password" feature associated with some websites, and disable this feature in your browser software.
    • Don't store your password on any media unless it is protected from unauthorized access (e.g. encrypted with an approved encryption method).


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • CS-Cart

    CS-Cart


    CS-Cart shopping cart is a turnkey solution that includes all of the necessary features and functions to build successfully an online web store.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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