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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Linux Web Hosting

  • Plesk 11 Reseller’s Guide

    Plesk 11 Reseller’s Guide


    With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

    Resellers are middlemen between server administrators and end users. They order hosting services from the first group and sell them to the second. This guide explains how to set up and manage this business.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Database and user naming syntax for PostgreSQL and MySQL

    Database and user naming syntax for PostgreSQL and MySQL


    Since we run a shared hosting environment, we have to uniquely identify your usernames to your account ONLY.

    We do this by attaching your system user name and an underscore("_") before all the databases and users YOU create.


    Example:
    Your added a new database(or user) and your filled in the name: mydatabase
    The Real Database Name: username_mydatabase
    (e.g. C0801001234567_mydatabase)

    * Where C0801001234567 replace your system user name.

    This applies to ONLY your database name and database username, you password stays normal.

    Database Server/Host Address
    • If your script or program is going to be accessing our database locally, meaning it is stored on your account, the server/host address will always be: localhost
    • Just like that, lowercase and one word.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 10 User’s Guide to Web Presence Builder

    Plesk 10 User’s Guide to Web Presence Builder


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    A guide to using the brand new Web Presence Builder.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to define session.save_path

    PHP - How to define session.save_path


    If you can’t modify PHP.INI global configuration file, or just want to make the change affect Joomla! or Mambo application only, you must create or edit the .htaccess file in the installation directory for Joomla! or Mambo, and add the following line:

    php_value session.save_path '/var/www/vhosts/domainname/httpdocs/sessions'

    Change the /sessions to a folder that is writable(chmod 0757) and prefer to be a session saved folder by you which has been created first.

    * Where domainname is your domain name.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do upload my website

    How do upload my website


    To upload your files with FTP you will need an FTP client.
    User name and password are the same as the PLESK.
    Upon connecting, you will see a list of the following directories:

    • anon_ftp
      This directory is used for anonymous ftp upload/downloads.

    • cgi-bin
      A directory for your cgi scripts.

    • error_docs
      This directory holds the html error pages that you can customize for your needs.

    • httpdocs
      This is the root of your website where you should put all website related files.

    • httpsdocs
      This is the SSL secured root of your website (https://), Of course if in the setup section of your hosting you ticked "Use a single directory for housing SSL and non-SSL content" then everything should be stored in httpdocs and you simply use http:// for normal connections and https:// for encrypted connections.

    • private
      This folder is for storing personal and private files and cannot be accessed by people using your website.

    • statistics
      This directory is used for storing web statistics and logging information of your website and ftp service.

    • subdomains
      This is used for the subdomains of your website, Eg. subdomain.ec2biz.com.

    • web_users
      This directory is for webusers you created in your plesk desktop.


    The httpdocs is where your web page files has to be placed.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • phpBB

    phpBB


    phpBB is a high powered, fully scalable, and highly customisable open-source bulletin board package. phpBB has a user-friendly interface, simple and straightforward administration panel, and helpful FAQ. Based on the powerful PHP server language and your choice of MySQL, MS-SQL, PostgreSQL or Access/ODBC database servers, phpBB is the ideal free community solution for all web sites.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy

    Privacy Policy


    Welcome to Focus Network Company (www.ec2biz.com) (Website), This website is owned and operated by "Focus Network Company".

    Your privacy on the internet is of the utmost importance to us. At "Focus Network Company", we want to make your experience online satisfying and safe.

    Because www.ec2biz.com gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

    OUR COMMITMENT TO PRIVACY
    Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customer's needs.

    WHAT INFORMATION DO WE COLLECT?
    When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

    1. Personal Information You Choose to Provide

      CREDIT CARD INFORMATION
      If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
      • Name

      • Birthday

      • Mailing Address

      • Email Address

      • Credit Card Number

      • Home, Business, Mobile, Fax Phone Number

      • Business Information

      • Other Personal Information

      This will may be stored anywhere on our network and is passed via secure server directly to our processing partner to enable your transaction to be authorized.

    2. WEB SITE USE INFORMATION
      Similar to other commercial website, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

    HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
    Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customer's personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

    What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

    HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?
    We use website browser software tools such as cookies and web server logs to gather information about our website users browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.

    Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

    NOTICE OF NEW SERVICES AND CHANGES
    Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email.

    HOW DO WE SECURE INFORMATION TRANSMISSIONS?
    When you send confidential personal credit card information to us on our website, a secure encryption technology, such as Secure Sockets Layer (SSL), which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.

    HOW DO WE PROTECT YOUR INFORMATION?
    Information Security. We uses encryption technology, such as Secure Sockets Layer (SSL), to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

    Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

    Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

    HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?
    You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us.

    DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?
    We will only disclose your information to other parties that require it for the purpose of fulfilling your order, such as Credit card, Visa and MasterCard. We do not share or sell your information.

    WHAT ABOUT LEGALLY COMPELLED DISCLOSURE OF INFORMATION?
    We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

    WHAT ABOUT OTHER WEB SITES LINKED TO OUR WEB SITE?
    We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other website are provided solely as pointers to information on topics that may be useful to the users of our website.

    Modification
    We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

    You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

    Note
    In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.

    CONTACT US
    If you have any questions or concerns regarding this statement, you can contact www.ec2biz.com at . You can also write to us using the following address:



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHPWebsite

    PHPWebsite


    phpWebSite allows an individual or group to easily maintain an interactive, community-driven web site. A brief summary of features is outlined below:

    Easy, web-based administration - minimal computer experience is needed to maintain site content.
    Flexible layout control - site page layout can be changed at anytime.
    Topic-based announcements - organize site announcements by category with automatic history rollover.
    Interactive content - visitors can post comments, submit announcements and web links.
    Full featured event calendar - post events by category and subcategory in a flexible cross-referenced calendar.
    Customized user experience - themes allow each vistor to customize the web site for his or her preferences or special needs.
    XHTML and WAI compliance - we are committed to meeting XHTML 1.0 specifications by our 1.0 release. Current errors are minimal.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHPDig

    PHPDig


    PhpDig follows links like any web browser, to build the pages list to index.

    Links can be in an AreaMap or frames. PhpDig supports relocations. Any syntax of HREF attribute is followed by Phpdig. Simple javascript links like window.open() or window.location() are followed too.

    PhpDig does not go out the root site you define for the indexing (but see Domain Indexing option). Spidering depth is chosen by user.

    All html content is listed, both static and dynamic pages. PhpDig searches the Mime-Type of the document.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express 錯誤訊息

    Outlook Express 錯誤訊息


    絕大多數的情形下,錯誤的引起不一定是出於你的郵件軟體設定,有很多莫名其妙無法收信、寄信的原因都是起因於郵件伺服器的限制、故障、網路壅塞等等原因造成,這些都與你無關,也不是你所能掌握。

    你確認你這端沒問題,就應該要向你的網管人員或ISP 反映,以讓他們知道自己的服務出了問題。

    Outlook Express常見的錯誤訊息
    錯誤代碼可能發生原因解決方法
    0x800CCC0E
    0x800CCC19
    0x800CCC92
    PC Cillin防毒軟體異常,無法收信
    信箱超出容量限額,無法收信
    帳號或密碼設定錯誤,無法收信
    關閉防毒軟體的郵件掃毒的功能,重新開機後,重設Outlook Express的帳號
    「錯誤訊息」
    1. 登入您的郵件伺服器時發生錯誤。您的密碼被拒絕。
    2. 伺服器錯誤:0x800CCC90,錯誤碼:0x800CCC92
    3. 連線到伺服器失敗。錯誤碼:0x800CCC0E
    4. 和伺服器通訊時發生逾時。錯誤碼:0x800CCC19
    5. 登入您的郵件伺服器時發生錯誤。您的密碼被拒絕。
    6. 伺服器錯誤:0x800CCC90,錯誤碼:0x800CCC92。
    7. * 注意帳號密碼大小寫有別。
    0x800CCC0D
    0x800CCC0E
    0x800CCC0F
    外寄伺服器設定錯誤,無法寄信請將外寄伺服器設成mail.yourdomain.com。
    「錯誤訊息」

    1. 找不到主機 'mail.yourdomain.com'。請檢查您輸入的伺服器名稱是否正確。
    2. 錯誤碼:0x800CCC0D
    3. 連線到伺服器失敗。錯誤碼:0x800CCC0E
    4. 您的伺服器意外地終止連線。可能的原因包括伺服器問題、網路問題。
    5. 或長時間閒置。錯誤碼:0x800CCC0F
    0x800C0131Outlook Express收信匣檔案異常,無法收發郵件
    1. 從「開始/搜尋/檔案或資料夾」,尋找folders.dbx檔案。
    2. 在folders.dbx檔案上按滑鼠右鍵選內容。
    3. 取消folders.dbx檔案之唯讀選項。
    4. 重新執行Outlook Express。
    5. 若問題還在,則將folders.dbx檔案搬移在其他資料夾備份。
    6. 重新執行Outlook Express。
    7. 若收件匣內的信件不見了,則匯入原備份的folders.dbx檔案的信件。
    8. 「錯誤訊息」
      發生不明的錯誤。
      錯誤碼:0x800C0131
    0x800CCC18無法使用「安全密碼驗證」登入伺服器請至Outlook Express之「工具/帳戶/郵件/內容/伺服器」,取消「使用安全密碼驗證登入」選項後再試。
    「錯誤訊息」
    無法使用 「安全密碼驗證」登入伺服器。
    錯誤碼:0x800CCC18
    0x800CCC79收件人地址錯誤,無法寄信
    寄件人地址錯誤,無法寄信
    寄件者郵件地址設定不完整,無法寄信
    寄信被拒可能原因電腦中毒
    1. 你的電腦中毒後被列為黑名單,伺服器拒絕幫你轉信。
    2. 請先確認寄件者的郵件地址,修正後重寄。
    3. 請至Outlook Express之「工具/帳戶/郵件/內容/一般」,輸入完整的電子郵件地址後再重寄。
    4. 無法傳送郵件,因為有一位收件者被伺服器拒絕。
      錯誤碼:0x800CCC79
    5. 無法傳送郵件,因為某位收件者被伺服器拒絕。
      錯誤碼:0x800CCC79
    6. 無法傳送郵件,因為某位收件者被伺服器拒絕。
      錯誤碼:0x800CCC79

    Outlook Express 錯誤碼一覽表

    一般性錯誤
    錯誤代碼可能發生原因
    0x800C0131
    0x800C013E
    Folders.dbx 檔案屬性錯誤或損壞,收信正常,但要送信時卻出現「這個程式執行無效即將關閉」的畫面。
    Folders.dbx 為 Outlook Express 中管理目錄資料的夾的檔案,
    到「開始/尋找/檔案或資料夾」名稱輸入 folders.dbx,查詢設定為近端硬式磁碟機,按立即尋找,即可找到 Folders.dbx 檔案。
    將 Folders.dbx 檔案刪除後,重新啟動 Outlook Express 即可回復正常,只是原本自己建立的資料夾目錄將會消失,原本歸檔到資料夾的信件會留存於「收件夾」中。
    0x800CCC00身份驗證(Authentication)未載入
    0x800CCC01認證(Certificate)內容錯誤
    0x800CCC02認證日期錯誤
    0x800CCC03使用者已連線
    0x800CCC05未連線到伺服器
    0x800CCC0A郵件下載未完成
    0x800CCC0B伺服器忙碌中
    0x800CCC0D找不到主機,請檢查貴公司 SMTP 伺服器設定與 DNS 設定是否有誤。
    0x800CCC0E連線到伺服器失敗,無法與主機建立連線。
    若貴公司用戶端防毒軟體有類似「電子郵件防護」這類的功能,建議先請用戶端關閉「電子郵件防護」再測試收發郵件功能是否能正常使用。因防毒軟體「電子郵件防護」有時會影響郵件正常收發。
    0x800CCC0F伺服器結束連線,若對方伺服器負荷過重、網路傳輸壅塞易造成此現象,可建議使用者試著增加用戶端郵件收發軟體 (即 Outlook Express )「連線逾時」的等候時間。
    0x800CCC10伺服器無法辨認此郵件位址
    0x800CCC11伺服器無法辨認的群組名單 (Mailing list)
    0x800CCC12無法傳送 Windows Socket 的要求動作
    0x800CCC13無法接收 Windows Socket 回應動作
    0x800CCC14無法起始 Windows Socket
    0x800CCC15無法開啟 Windows Socket
    Winsock 為 Windows Socket之簡寫,為Windows作業系統中提供程式使用 TCP/IP 的程式介面。錯誤代碼 0x800CCC12 到 0x800CCC15 可能表示使用者電腦出現 Winsocks 版本混亂或錯誤,建議重新設定用戶端網路環境。
    0x800CCC17使用者中斷操作
    0x800CCC18登入失敗,如不需要安全密碼認證登入,但卻設定需要安全密碼認證方能登入
    0x800CCC19作業逾時
    0x800CCC1A無法以 SSL 建立連線,請依序進入Outlook Express「工具/帳戶/內容/進階/」確定在「伺服器連接埠號碼」項目中取消「內送伺服器」與「外送伺服器」的「這個伺服器需要安全連線- SSL」選項。

    Winsock 錯誤
    說明:Winsock 為 Windows Socket之簡寫,為Windows 作業系統中提供程式使用 TCP/IP 的程式介面。
    錯誤代碼可能發生原因
    0x800CCC40網路子系統 (Network Subsystem) 無法使用
    0x800CCC41Windows Sockets 不支援此應用程式
    0x800CCC43無效的電子郵件地址
    0x800CCC44無法載入 Windows Sockets
    0x800CCC45操作進行中(Operation now in progress),此異常狀況常因阻隔設定功能進行中呼叫 Windosw Socket 而導致。

    SMTP 錯誤說明:SMTP 為 Simple Mail Transfer Protocol 的縮寫,電子郵件與伺服器之間發送電子郵件的通訊協定 (protocol),電子郵件程式也在使用者端使用 SMTP 來發送郵件給伺服器,但使用 POP 或 IMAP 來接收郵件。
    錯誤代碼可能發生原因
    0x800CCC60不合法的回應
    0x800CCC61不明的錯誤代碼
    0x800CCC62退回錯誤語法
    0x800CCC63語法參數不正確
    0x800CCC64指令無法執行
    0x800CCC65不正確的指令序列
    0x800CCC66指令無法執行
    0x800CCC67無此指令
    0x800CCC68郵件信箱被鎖住或忙碌中
    0x800CCC69找不到郵件信箱
    0x800CCC6A錯誤的處理要求
    0x800CCC6B已找到使用者信箱,但該郵件信箱不在此伺服器上
    0x800CCC6C已無郵件儲存空間
    0x800CCC6D已超過限制的儲存容量上限
    0x800CCC6E不合法的郵件信箱名稱,可能是寄件者電子郵件地址錯誤,如少了一個"@"
    0x800CCC6FTransaction failed,出現這訊息,可能是伺服器不接受你的郵件,請跟你的 ISP 聯絡。
    0x800CCC78不明的寄件者,或郵件回覆(reply-to)地址錯誤。
    0x800CCC79收件者被伺服器拒絕,最常發生於 Outlook Express 的 SMTP 設定不正確,請使用提供你連線服務的 ISP 公司之 SMTP 伺服器來寄信,亦可能是收件者欄位輸入錯誤字元所致。
    0x800CCC7A沒有指定寄件者
    0x800CCC7B沒有指定收件者

    POP3 錯誤
    說明:POP 為 Post Office Protocol 讓使用者端的電子郵件程式得以從郵件伺服器讀取郵件的通訊協定。 POP 有兩種規格,POP2 發送郵件使用的是 SMTP 協定,POP3 可以直接發送郵件。
    錯誤代碼可能發生原因
    0x800CCC90用戶端無回應
    0x800CCC91使用者名稱錯誤或找不到該使用者
    0x800CCC92該帳號所屬密碼錯誤
    錯誤代碼 0x800CCC91與 0x800CCC92 表示登入郵件伺服器發生錯誤,請檢查使用者是不是有使用該伺服器的權限,或者不需安全密碼認證登入,但卻設定了安全密碼認證登入。
    0x800CCC93無法解釋的回應
    0x800CCC94需要 STAT 指令
    0x800CCC95伺服器上已無郵件
    0x800CCC96沒有郵件標記為要下載
    0x800CCC97Message ID 超出範圍

    NNTP 錯誤  
    NNTP 為 Network News Transport Protocol ,用以存取 USENET/Newsgroup 的通訊協定。
    錯誤代碼可能發生原因
    0x800CCCA0新聞伺服器回應錯誤,可能使用者沒有可使用該伺服器的權限。
    0x800CCCA1讀取新聞群組失敗
    0x800CCCA2要求伺服器郵件列出清單失敗
    0x800CCCA3無法顯示清單
    0x800CCCA4無法開啟群組
    0x800CCCA5伺服器無此群組
    0x800CCCA6郵件不在伺服器上
    0x800CCCA7找不到郵件的網際網路標題 (Header)
    0x800CCCA8找不到郵件本文
    0x800CCCA9無法發佈到伺服器上
    0x800CCCAA無法開啟下封郵件
    0x800CCCAB無法顯示日期
    0x800CCCAC無法顯示標題
    0x800CCCAD無法顯示 MIME 標題
    MIME 為 Multipurpose Internet Mail Extensions,為使用網際網路傳送資料的規格定義,凡傳送端及接收端資料接需要使用 MIME 來表示資料的格式與字元集。電子郵件程式使用 MIME 來定義傳送的附央u檔案為文字、影像、聲音與其他格式。
    0x800CCCAE使用者名稱或密碼不正確

    RAS 錯誤
    說明:RAS 為 Remote Access Service 的縮寫,為 Windows NT 作業系統中提供數據機撥接連線服務的服務。
    錯誤代碼可能發生原因
    0x800CCCC2未安裝 RAS 或 DUN (Windows Dial-up Networking)
    0x800CCCC3找不到 RAS 或 DUN 等撥號網路服務
    0x800CCCC4RAS 或 DUN 撥號網路錯誤
    0x800CCCC5Connectoid 損壞或遺失 (Connectoid 為 Windows 95 或 98 下所使用的撥接連線檔)
    0x800CCCC6取得撥號設定時錯誤

    IMAP 錯誤
    說明:IMAP 為 Internet Message Access Protocol 的縮寫,為電子郵件程式從電子郵件伺服器讀取郵件的通訊協定 。
    錯誤代碼可能發生原因
    0x800CCCD1登入失敗
    0x800CCCD2電子郵件壅塞 (Message Tagged)
    0x800CCCD3要求無回應
    0x800CCCD4語法錯誤
    0x800CCCD5不是 IMAP 伺服器
    0x800CCCD6緩衝儲存區已超過上限
    0x800CCCD7回復錯誤
    0x800CCCD8資料不完整
    0x800CCCD9連線被拒
    0x800CCCDA不明的回應
    0x800CCCDBUser ID 已更改
    0x800CCCDCUser ID 指令失敗
    0x800CCCDD無預期的中斷連線
    0x800CCCDE無效的伺服器狀態
    0x800CCCDF使用者無法取得認證
    0x800CCCE0無其他認證方式

    HTTP 錯誤
    錯誤代碼可能發生原因
    0x800CCC31錯誤的要求指令或指令形式錯誤


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • Business Summary

    Business Summary


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    進入“業務日誌報告”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“業務日誌報告”

    每項“業務日誌報告”包含的資料:
    • 獨立訪問量
      選擇週期內的獨立IP 地址訪問量

    • 頁面瀏覽數
      選擇週期內的所有頁面被瀏覽總數,包括重復的點擊

    • 產品瀏覽數
      選擇週期內的所有產品被瀏覽總數,包括重復的點擊

    • 顧客訂購量
      選擇週期內,總共多少位顧客曾訂購

    • 產品訂購數
      選擇週期內,總共被訂購的產品數量

    • 訂單綜數
      選擇週期內的訂單總綜數

    • 訂單總金額
      選擇週期內的訂單總金額

    “業務日誌報告”的報表週期:
    • 每天數據
      透過選擇“年度”和“月份”,列出週期內的每天明細

    • 每月數據
      透過選擇“年度”,列出週期內的每月明細

    • 每年數據
      列出週期內的每年明細

    針對“業務日誌報告”的動作:
    • 報表週期
      選擇合適的週期範圍

    • 報表樣式
      選擇“棒狀圖”、“圓形圖”、“文字報表”其中一種樣式

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Cash Point System

    Cash Point System


    Ec2Biz的「網上商店系統」支援“會員現金積分”方案,讓顧客每次購物都能賺取“現金回贈”供下次的購物結帳扣減應付金額。

    我們相信透過這項獨特的方案,能令到在您的“網上商店”購物的顧客更能體驗銷費的樂趣,當顧客持有“現金積分”時,必定希望能夠於購物時使用以獲享優惠,所以“再次銷售”的比例必會比較其他沒有“現金積分”的商店為高,直接讓您運營“電子商務”時達至更佳的業積,輕鬆賺取利潤。

    我們提供的“會員現金積分”系統,能讓您全權決定使用條件、優惠方式,而且設計貼心易用,請您在正式設定前詳閱這份指南,令往後的操作更易掌握。

    “現金積分系統”包含的資料:
    • 現金積分系統
      選擇:“啟用”、“不啟用”

    • 結賬扣減現金積分
      選擇:“可以”、“不可以”,若顧客持有“現金積分”,是否能在結賬時扣減應繳總額

    • 每購物金額可得現金積分的數目
      如設定為“1”則代表客戶每購物“ $1”可獲得“1”積分

    • 每現金積分的價值
      如設定為“0.1”則代表每“10”積分的價值是“$1”

    • 現金積分的批核方式
      選擇:“自動”、“管理員批核”,如顧客每次購物後獲得現金積分,是否由系統自動存進該客戶的個人帳戶裡,或由管理員逐一批核

    • 特價產品是否有現金積分
      選擇:“有”、“沒有”,如顧客購買的是特價產品,該特價品是否具有現金積分

    • 使用現金積分結帳再獲積分
      選擇:“有”、“沒有”,如顧客在結帳時,以現金積分扣減部份應繳金額,是否可以獲得購物總額的全部積分,如設為“有”則可獲全數積分,如設為“沒有”則只獲應付款的現金積分

    • 產品類別使用現金積分的限制
      選擇:“有限制”、“沒有限制”,如顧客持有現金積分,是否限制只適用於指定類別

    • 現金積分適用的產品分類
      選擇產品類別使用現金積分的限制,則需指定那些分類內的產品能扣減積分,沒選取的分類裡的各產品將不能扣減積分,可按實鍵盤的“Ctrl”作多重選擇

    • 群組折扣及特價品使用限制
      選擇:“限制”、“不限制”,如顧客持有現金積分,選購特價品,或有其他折扣(例如群組折扣),是否適用於扣減現金積分

    • 顧客最少持有現金積分才可行使
      您可指定顧客最少持有某數目的積分才能於結賬時使用,例如設定為“1000”則顧客持有少於這值便不能行使積分,設為“0”則沒有限制

    • 每次訂購能扣減現金積分的上限
      此數值能限制顧客於每次訂購時可扣減的現金積分的上限,例如設為“1000”則顧客於該次訂購最多只能扣減1000現金積分,餘下積分則存回顧客帳戶並可於下次訂購時再用

    • 每次訂購使用現金積分的數目限制
      選擇:“預設上限”、“顧客自選”,如顧客持有現金積分,是否讓顧客選擇扣減積分的數目

    • 顧客自選扣減積分的預設值
      如“每次訂購”使用現金積分的數目限制設為“顧客自選”則可預設一建議數值給輸入

    • 行使現金積分的最低購物金額
      顧客的所有訂購產品總金額超過此值才能行使持有的現金積分,設為“0”則沒有限制

    注意事項:
    • 現金積分系統必需設為“啟用”,其他設定方能生效

    • 各項設定汲及的“金錢數值”,是以您商店的“預設貨幣”為基礎

    • 雖然系統對“現金積分”提供多樣化的選擇及使用限制,但是我們強列建議在設定時“切勿太多限制”,這會令顧客在享用優惠時障礙重重,最終打消購物行動

    • 若顧客使用“現金積分”購物,在該訂單的小計欄會顯示相關資料

    • 一般情況下,現金積分的啟用與否,系統在商店是沒有特別的提示顯示,若有啟用,請自行制作精美的“電子報”或“電子郵件”通知您的會員,亦請自行制作精美的橫額廣告讓會員知悉。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Quick Update Products

    Quick Update Products


    使用“快捷產品更新”您能一次過針對某一目錄、某一品牌、或所有產品進行簡易更新,而且每次最多可同時處理一百項產品。

    “快捷產品更新”能處理的資料包括:型號、銷售狀態、特色產品狀態、重量、存貨量、品牌、以及普通售價等一般經常改動的資料,以單頁修改方式,令您的管理變得輕鬆。

    其他不常修改的資料,例如產品中英文名稱、說明簡介等,仍需要透過“產品管理”逐一進行。

    進入“快捷產品更新”管理:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“快捷產品更新”

    每項“快捷產品更新”包含的資料:
    • 型號
      產品的型號,最多125個字元(按需要使用)

    • 銷售狀態
      點擊狀態列的“綠色”或“紅色”按鈕

    • 特色產品狀態
      點擊狀態列的“特色產品”按鈕

    • 重量
      計算運費的基礎(按需要使用)

    • 存貨量
      可供銷售的數量,根據系統設定可選擇售出自動扣減,系統亦以數量在店面顯示各種“有存貨”、“限量發售”、“已售清”提示(必需輸入)

    • 品牌
      如有預先設定“品牌或廠商”,則產品可歸類在品牌內(按需要使用)

    • 售價
      供普通顧客的售價,沒有“一般售價”顧客則只可提出查詢(按需要使用)

    針對“快捷產品更新”的動作:
    • 展示數目
      選擇單頁最多例出的產品數量

    • 選擇目錄
      選擇“最上層”的所有產品,或指定目錄的產品

    • 選擇品牌
      選擇所有產品,或指定品牌的產品

    • 更新
      完成後按“儲存”或“更新”,或按“返回”放棄並返回列表


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Purchase Order

    Purchase Order


    “訂單管理”是整套網上業務的核心之一,為了能讓日常的管理更有效率,請您細心閱讀這份指南。

    當會員從“網上商店”挑選了有興趣的產品,並把產品放入“購物車”後,便可進行結帳,在顧客完成幾個步驟後,包括“選擇貨運方式”、“選擇付款方式”、以及最後確認無誤後,按下“確認”並完成訂購程序,系統便會把訂購資料記錄,並且向顧客及管理員發出訂購確認通知。

    這時管理員便需要盡快處理,以便讓顧客能知悉訂單狀態。一般情況下,我們建議管理員每天最少檢查和處理一次“訂單記錄”,日常亦需關注一些未完成的訂單。

    進入“購物訂單”管理:
    1. 點擊主選單的“訂單處理/客戶管理”

    2. 點擊左選單的“購物訂單”

    3. 選擇相關訂單

    訂單型式:
    • 已記錄的訂單
      完成所有訂購流程的訂單

    • 待完成的訂單
      未完成訂購流程的訂單,主要是線上付款未交易成功,管理員可根據需要手動確認

    針對購物訂單的“浮動按鈕”:
    • 處理訂單
      針對更新訂單的每一個處理狀態,讓系統記錄,並選擇是否透過“電子郵件”和“手機短訊”通知顧客。

      • 更新狀態
        選擇一項適合的狀態名稱

      • 備註
        若有需要,可輸入有關該項訂單的備注,亦可選擇是否向顧客通知

      • 積分
        檢視該項訂單顧客可獲得的“現金積分”,可選擇是否批核這些積分給顧客

      • 產品寄出日期
        若有寄出的日期,可點擊“日曆”按鈕選擇日期

      • 產品送貨日期
        若有送貨的日期,可點擊“日曆”按鈕選擇日期

      • 貨運參考編號
        若有貨運編號,例如“郵政編號”、“速遞編號”、“掛號通知”

      • 電郵通知訂單更新
        選取後系統會透過電腦通知顧客

      • 短訊通知訂單更新
        選取後系統會透過手機短訊通知顧客

      • 郵件語言
        請選擇適合顧客的語言,例如知悉顧客是歐美地區,則選擇“英文”

      • 保留郵件副本
        若選擇了電郵通知,可將更新電郵副本保留,供日後需要時參考

    • 訂單資料
      管理員可檢視這項訂的所有資料。

      • 訂購產品資料
        訂單的訂購產品資料、售價、小計、運費、優惠金額、應收總計

      • 訂單基本資料
        訂單的日期、編號、顧客名稱及群組、類型、顧客的IP及國家

      • 訂購客戶資料
        訂單的顧客資料

      • 訂購貨運資料
        根據顧客要求的貨運資料

      • 訂購帳單資料
        根據顧客要求的帳單資料

    • 狀態記錄
      由“下”至“上”的訂單狀態處程過程記錄。

      • 新增日期
        記錄狀態的日期

      • 郵件通知客戶
        有否透過電郵通知顧客

      • 短訊通知客戶
        有否透過手機短訊通知顧客

      • 狀態
        處理的狀態

      • 備註欄
        “付款閘道傳回訊息”、“顧客結帳時輸入的備注”,“管理員更新時輸入的備注”

    • 列印 - 列印這項訂單的收據

    新進訂單通知方式:
    • 顧客
      “電子郵件”

    • 管理員
      “電子郵件”、“手機短訊”、“傳真文件”

    更新訂單狀態通知:
    • 顧客
      “電子郵件”、“手機短訊”

    針對訂單的動作:
    • 編輯
      更新訂單的狀態、產品貨運資料、向顧客發出通知

    • 刪除
      刪除“錯誤”、“過久未完全”、“重複的訂單”

    • 資訊
      檢視訂單的資料

    注意事項:
    • 系統被記錄的訂單並不表示成功收取貨款,如果您的訂單是透過付款閘道收款,請登入付款閘道供應商的帳戶,並確認款項收妥方可處理產品的付運

    • 請細心核對每項訂單的資料,包括顧客資料、要求的貨運地點、帳單資料等,若有需要,請跟顧客聯絡以確認資料無誤,並且在產品付運前確保已收妥貨款

    • 建議在接到新訂單後,若資料無誤,保留二十四小時後才處理付運,因中途若出現問題也有機會處理

    • 如訂單透過線上付款閘道收款,請比對客戶的IP國家與訂購者國家是否一致,或利用付款閘道供應商的工具檢視國家地區資料,若有懷疑,請參考付款閘道供應商的指引向顧客索取身份証明的文件,以減少網上詐騙帶來的損失

    • 在一般情況下,“待完成的訂單”是顧客在結帳時系統預先記錄該訂單資料,若順利完成線上付款交易,將自動轉為“已記錄的訂單”,但若顧客沒有完成線上付款或過程中出現問題,則訂單型式仍處於“待完成的訂單”,如檢查線上付款無誤,管理員應手動進行確認


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Customers Groups

    Customers Groups


    我們的“網上購物商店”系統支援多層級會員制,簡稱“客戶群組”,而且所有群組可透過單一網站集中管理。

    “客戶群組”為您的網上業務提供極具彈性的方案,除了一般零售客戶外,更可發揮創意,建立一些具特別購物折扣的“尊貴會員”或是針對B2B的“批發客戶”。

    您可為不同的“客戶群組”制定不同的購物折扣率,而在產品的售價方面,亦可設定個別的“自動計算群組售價”,或是“自訂群組售價”。

    至於些那客戶能升級至指定的群組,亦是由您全權決定,而系統暫時沒有提供自動化升級的。

    在我們為您最初設定系統時,已預設若干群組,如果您的業務不打算提供客戶升級群組,請直接忽略這些功能而不會對銷售構成影響。

    進入“客戶群組”管理:
    • 點擊主選單的“訂單處理/客戶管理”

    • 點擊左選單的“客戶群組”

    “客戶群組”包含的資料:
    • “中英文”群組名稱
      輸入簡單易理解的名稱,例如“初級尊貴會員”、“批發客戶A組”

    • 預設折扣
      輸入獲得的“0”至“99”之間的折扣率值,例如“15”即代表減百份之十五,請勿輸入符號

    • 辨認顏色
      利用“選色按鈕”挑選一種顏色,以利方便辨認

    • 群組型式
      選擇一種適合這群組的型式

    針對“客戶群組”的動作:
    • 新增群組
      新增一個群組級別,並由系統自動增加相應的售價

    • 編輯
      編輯已經建立的群組資料,並於儲存後自動更新屬“自動計算群組售價”的產品售價

    • 刪除
      刪除已經建立的群組資料及相關的產品售價

    • 資訊
      檢視群組內所屬的“會員名單”及群組資料

    注意事項:
    • 強烈建議在“初始設定”時妥善設定各客戶群組,以便有效管理

    • 系統在預設情況下,新登記會員將屬“零售客戶”,若需自訂,請到達“系統設定”的“會員設定”更改“新會員的預設群組”

    • 若要針對某一位會員升或降級,請到達“客戶管理”的“客戶資料”更改“客戶群組”,系統暫時未有提供自動化升級

    • 設定裏的“辨認顏色”只屬方便辨認會員狀態,對其他部份沒有影響

    • 設定裏的“群組型式”只屬方便辨認會員狀態及方便管理,對其他部份沒有影響

    • 群組裏其中的“電子報訂閱者”(非會員)代表某位瀏覽者只輸入電郵地址訂閱“電子報”而並非已成為會員

    • 若群組裏已有會員在內,不應刪除該群組,如需刪除,請先把相關會員調往其他的組別


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • TIFF (Tagged Image File Format)

    TIFF (Tagged Image File Format)


    Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

    TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

    TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SPAM

    SPAM


    Spamming is the abuse of electronic messaging systems to send unsolicited bulk messages, which are universally undesired. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, mobile phone messaging spam, internet forum spam and junk fax transmissions.

    Spamming is economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the barrier to entry is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by Internet service providers, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • B2B (business-to-bussiness)

    B2B (business-to-bussiness)


    Business-to-business electronic commerce (B2B) typically takes the form of automated processes between trading partners and is performed in much higher volumes than business-to-consumer (B2C) applications.

    For example, a company that makes chicken feed would sell it to a chicken farm, another company, rather than directly to consumers. An example of a B2C transaction would be a consumer buying grain-fed chickens at a grocery store.

    B2B can also encompass marketing activities between businesses, and not just the final transactions that result from marketing. B2B also is used to identify sales transactions between business. For example a company selling photocopiers would likely be a B2B sales organisation as opposed to a B2C (business to consumer) sales organisation.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Search Engine

    Search Engine


    A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • How to setup Your Emails on PLESK Control Panel

    How to setup Your Emails on PLESK Control Panel


    This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

    NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

    Your e-mail accounts are configured through PLESK .
    To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

    POP3 (incoming) mail server: mail.yourdomain.com

    SMTP (outgoing) mail server: mail.yourISP.com

    Which means you will have to use your ISP smtp server.

    Please be aware, when you set up outlook that your UserID is your full email address.

    The url for your online webmail is
    http://webmail.yourdomain.com

    Where yourdomain.com is the domain name of your Web host.

    Please be aware that your email will not work until your domain resolved to our servers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express Setup Tutorial

    Outlook Express Setup Tutorial


    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on iPhone & iPad Mobile Device

    How to setup your email account on iPhone & iPad Mobile Device


    Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

    Currently tested devices are:
    • Apple iPhone 3
    • Apple iPhone 3GS
    • Apple iPhone 4
    • Apple iPhone 4S
    • Apple iPhone 5
    • Apple iPhone 5S
    • Apple iPhone 5C
    • Apple iPad
    • Apple iPad2
    • Apple iPad Air
    • Apple iPad mini
    • Apple The New iPad
    • Apple iPod touch
    • Apple iOS 3
    • Apple iOS 4
    • Apple iOS 5
    • Apple iOS 6
    • Apple iOS 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is mail policy and email limits?

    What is mail policy and email limits?


    Mail Limits

    There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 60 emails per domain and 300 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

    Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

    We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

    Mailing Lists Rules

    1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.

    2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

    3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.

    4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Useful ISP email information

    Useful ISP email information


    I S PPOP3PortS.S.LSMTPPortS.S.LIMAP4PortS.S.L
    網上行
    Netvigator
    pop.netvigator.com110995smtp.netvigator.com25465
    商業網上行
    Business Netvigator
    corppop.netvigator.com110corpmail1.netvigator.com25
    PCCW NETMailpop.netvigator.com110995smtp.netvigator.com25465
    PCCW NETMail Plusndpop.netvigator.com110995ndsmtp.netvigator.com25465ndimap.netvigator.com143993
    和記寬頻
    Hutchison Broadband
    pop.hgcbroadband.com
    pop.net-yan.com
    110mail02.hgcbroadband.com
    mail02.net-yan.com
    25
    3寬頻
    Three Broadband
    pop.threebb.com.hk110mail02.threebb.com.hk25
    有線寬頻
    i-CABLE
    mail.i-cable.com110smtp.i-cable.com25
    香港寬頻
    HKBN
    popo.hkbn.net
    pop1.hkbn.net
    popo.ctimail.com
    110smtpo.hkbn.net
    smtpo.ctimail.com
    25
    太平洋寬頻
    Pacific Internet
    pop.pacific.net.hk110smtp.pacific.net.hk25
    SmarTone Vodafone110995smtp.smartone-vodafone.com25
    HKNetpop3.hknet.com110smtp.hknet.com25
    Google GMAILpop.gmail.com110995smtp.gmail.com25465imap.gmail.com143993
    雅虎電子郵件
    Yahoo Mail
    pop.mail.yahoo.com
    pop.mail.yahoo.com.hk
    110995smtp.mail.yahoo.com
    smtp.mail.yahoo.com.hk
    25465imap-ssl.mail.yahoo.com993
    Ymailpop.mail.yahoo.com110995smtp.mail.yahoo.com25465imap-ssl.mail.yahoo.com993
    Ymail Plusplus.pop.mail.yahoo.com110995plus.smtp.mail.yahoo.com25465imap-ssl.mail.yahoo.com993
    Hotmailpop3.live.com110995smtp.live.com25
    163 網易郵箱pop.163.com110995smtp.163.com25465imap.163.com143993
    QQ 郵箱pop.qq.com110995smtp.qq.com25465imap.qq.com993
    新浪網郵箱
    SinaMail
    pop3.sina.com.hk110------


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • If You're Going To Steal Software, Steal From Us: Microsoft Exec

    If You're Going To Steal Software, Steal From Us: Microsoft Exec


    Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

    By Paul McDougall
    InformationWeek
    12, 2007 03:00

    If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

    The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

    The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

    But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

    "We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

    Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

    "You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

    Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Summit 2008 Agenda Announced by Parallels

    Summit 2008 Agenda Announced by Parallels


    Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

    This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

    This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

    "The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

    Agenda Highlights
    The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

    The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

    Featured speakers include:
    • Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.

    • Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.

    • Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.

    • Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.

    Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

    A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

    Register, Reserve Hotel before April 19
    Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 微軟證實Hotmail個人資料遭竊取

    微軟證實Hotmail個人資料遭竊取


    根據BBC(英國廣播公司)報導,微軟公司的Windows Live Hotmail遭到網絡黑客入侵,超過萬個hotmail客戶資料遭到竊取,這些資料多數來自歐洲,微軟並證實遭竊取的密碼都是正確的。

    科技網誌neowin.net說,黑客除了盜取帳號密碼之外,又把盜取到的資料全數公布到網路上,超過上萬個hotmail帳戶的細節,2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

    Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者,受害者點選後,會被導向釣魚網頁,就會洩漏了個人的機密資訊給予攻擊者,如個人的信用卡號碼、密碼、帳號等。

    微軟目前表示,他們已經知悉此事,並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮,若果個人資料遭到竊取,可能會有更多後續麻煩的事端。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Microsoft recommends against usage of SHA-1

    Microsoft recommends against usage of SHA-1


    Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

    In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

    According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

    The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

    ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

    The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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