23 Feb, 2017
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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Email Tutorial

  • How to setup your email account on Android Mobile Device

    How to setup your email account on Android Mobile Device


    Configuring your Android device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Android device.

    Currently tested devices are:
    • Nexus One
    • HTC One max
    • HTC Butterfly s
    • HTC One mini
    • HTC One
    • HTC One SV
    • HTC One X+
    • HTC Desire
    • HTC Hero
    • HTC EVO
    • HTC Incredible
    • HTC Dream
    • HTC Magic
    • HTC Aria
    • HTC Wildfire
    • HTC Sapphire
    • T-Mobile G1
    • Motorola Droid
    • Motorola Milestone
    • Samsung Galaxy S2
    • Samsung Galaxy S3
    • Samsung Galaxy S3 LTE
    • Samsung Galaxy S4
    • Samsung Galaxy S4 LTE
    • Samsung Galaxy S3 mini
    • Samsung Galaxy S4 mini
    • Samsung Galaxy Note 2
    • Samsung Galaxy Note 3
    • Samsung Galaxy Note 3 LTE
    • Samsung Galaxy Ace 3
    • Samsung Galaxy Mega
    • Samsung Galaxy S
    • Samsung Fascinate
    • Samsung Vibrant
    • Samsung Epic
    • Samsung Mesmerize


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Setup fetch email using Yahoo! Mail

    Setup fetch email using Yahoo! Mail


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The following articles explain how to set up mail fetching for other services and are for reference only.

    http://help.yahoo.com/kb/SLN3527.html

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Windows Mail Setup Tutorial

    Windows Mail Setup Tutorial


    Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • POP3, IMAP4 and SMTP settings information

    POP3, IMAP4 and SMTP settings information


    Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

    TypeNameInformationPort
    UsernameLogin Nameuser@yourdomain.com (example)--
    PasswordPasswordX0CeFt6EMGfOMm5Q (example)--
    POP3Incoming Servermail.yourdomain.com (example)110
    POP3S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)995
    IMAP4Incoming Servermail.yourdomain.com (example)143
    IMAP4S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)993
    SMTPOutgoing Servermail.yourdomain.com (example)25
    SMTP SubmissionOutgoing Servermail.yourdomain.com (example)587
    SMTPS (SSL/TLS)Outgoing Secure Servermail.yourdomain.com (example)465


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Setup fetch email using Netvigator

    Setup fetch email using Netvigator


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The instructions below provide steps on how to fetch mail from our server so you can access them via Netvigator Mail.

    Once Mail Fetcher is set up, Netvigator will check those accounts on a regular basis, and new mail will appear automatically in Netvigator mail.

    • Log into your Netvigator account. https://www.netvigator.com/chi/email.php
    • Click Preferences and locate the Accounts section.
    • Click Add External Account.
    • Enter the full email address in the Email address field.
    • Select POP3 in the Account type field.
    • Enter the full email address in the Username of Account field.
    • Enter mail.yourdomain.com in the Email Server field. (Enter your domain instead of "yourdomain.com".)
    • In the Password field, enter the password for the email address you provided.
    • No need to enable Advanced Settings.
    • Click Save.


    Attention
    • As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
    • Email Forwarding or Fetch Mail may disclose your secrets.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • WebShopmanager

    WebShopmanager


    The Web Shop Manager allows you to manage a fully functional online store from a centralized web-based administration system.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SugarCRM

    SugarCRM


    Sugar Professional is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service.

    Sugar Professional improves business performance by offering best-in-class campaign management, opportunity tracking, account management, sales forecasting and customer support capabilities while delivering advanced reporting and collaboration tools.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Articlepublisher

    Articlepublisher


    This powerful new tool is the only program you.ll need to create your Webpages. Use Article Publisher to create and manage content, generate search-engine-friendly URLs, and pinpoint which Webpages net you the most readers.

    Advanced WYSIWYG editing, best-of-breed imaging functionality, and customizable features make content management simple and efficient. Automatic RSS feeds keep regular viewers updated and bring new viewers to your site.

    Our easy-to-use template engine helps you to keep the look and feel of your Website fresh with an unsurpassed flexibility and range of options. You can also use Article Publisher to get to know your Website dynamics in real time; view which Websites are sending the most traffic to yours, and which search engine spiders visit your site most frequently . and which pages they crawl. Track AdSense clicks and see precisely when and where users clicked. Best of all, automatic installation has you up and running in no time!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PostNuke

    PostNuke


    PostNuke is software that creates an impressive, dynamic web site and provides the webmaster with a site they can administer with a minimal amount of HTML knowledge through a web browser.

    But, PostNuke's functionality can be increased by installing modules, blocks and themes. For example, you can add a forum, a gallery and contact form. You can also change how your entire site looks by changing themes. All of this can be done with just a few clicks in the administration panel saving you hours of time, both in the initial creation of the website and in its day to day maintenance.

    PostNuke can do anything from traditional blog websites, to a community members' only website with hundreds of users. PostNuke can scale to thousands of uses but is just as easy to create a small website for friends and family.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • OWL

    OWL


    Owl is a multi user document repository (knowledgebase) system written in PHP4 for publishing files/documents onto the web for a corporation, small business, group of people, or just for yourself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Using FTP with Internet Explorer (IE)

    Using FTP with Internet Explorer (IE)


    Internet Explorer(IE) include built-in FTP functionality. To connect to a website via FTP and transfer files, follow the instructions below.

    If your FTP requires a username and password, you will obviously need these before you begin.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Transferring your website to Focus Network Company

    Transferring your website to Focus Network Company


    Already hosted with another provider? Want to move your website to Focus Network Company?

    This tutorial will outline the steps required to migrate your website and email accounts to your new account in Focus Network Company.

    • Step 1 - Backup your files
      First of all, you need to download the site from your old host. You can do this in one of two ways:
      • Backup your site through Plesk
        If your old host uses Plesk, and the Backup feature is enabled, you can download your entire site in a couple of clicks.
      • Backup your site via FTP
        If your host does not use Plesk or they do not have the backup function enabled, then you should backup your site using FTP. Typically you need to connect to your website via FTP, download your www or public_html folder (the names for this folder differ; it is the folder that contains your website).

        The tutorials below will show you how to connect and transfer files using the popular free FTP client software.
        1. Download and install FTP client software, such as Filezilla, CuteFTP, WS_FTP
        2. Connecting to your website with FTP client software
        3. Transferring files to/from your website with FTP client software

    • Step 2 - Backup and restore your MySQL databases
      If you do not have any MySQL databases, you can skip to Step 3.

      To transfer MySQL databases from your old host to Focus Network Company, there are two methods you can use:
      • Backup/Restore MySQL databases via Plesk
        This uses the same Plesk function as the file backup section does. you can backup your database in a couple of clicks.
      • Backup/Restore MySQL databases via phpMyAdmin
        If your host does not use Plesk/the backup function is disabled, you can backup and restore MySQL databases using phpMyAdmin. Follow the tutorials below for instructions on how to import and export MySQL databases in phpMyAdmin.
        How do I export or backup a MySQL Database
        How do I import a MySQL Database / Creating or Importing a Database

    • Step 3 - Upload your files to your account
      Now you need to upload your files to your Focus Network Company account. If you backed up your files using the Plesk backup feature, you can upload them easily through your Plesk by following the tutorial above ("Restoring Data From Backup Archives").

      If you backed up your files using FTP, simply connect to your account using FTP client software and upload your files into the httpdocs folder.

    • Step 4 - Create email address on your account
      Before you point your domain to your Focus Network Company account, its a good idea to create the email addresses through Plesk first. Simply create the email addresses you want on your account by following the tutorial below:
      How to setup Your Emails on PLESK Control Panel / Creating Mailboxes

    • Step 5 - Point your domain to your account
      By this point your account with Focus Network Company should mirror your account at your current host; you should have uploaded your site files and MySQL databases and created your email accounts. Once you are sure you have completed all the steps above, its time to change the nameservers of your domain.

      Login to your domain control panel at your registrar and modify the nameservers for your domain to the ones we sent you in the welcome email.

      • Below are our DNS information:

        ns1.powersx.com
        ns2.powersx.com
      How to point my existing domain name to "Focus Network Company" server?

      Once you have done this, wait for your domain to propagate. This can take between 6-72 hours, depending on your location. To see if your domain has resolved correctly to your Focus Network Company account, type your domain name into the tool below and hit Lookup. On the next page scroll down to the Whois Record section. If the Focus Network Company nameservers are listed here, then your domain name has resolved.

      http://www.whois.sc

      Check your domain name is displaying correctly, and then proceed to the next step.

    • Step 6 - Cancel your account at your old host
      Once you have updated your nameservers and your domain name has resolved correctly, you can cancel your account at your old host.

      Make sure you backed up all your files; getting data back after you have cancelled your service with a provider can be quite difficult.

    • Congratulations, you have succesfully moved your website to Focus Network Company!


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to define magic_quotes_gpc

    PHP - How to define magic_quotes_gpc


    You can Enable / Disable magic_quotes_gpc for php in your account by setting this directive in .htaccess in httpdocs folder:

    php_flag magic_quotes_gpc On

    or

    php_flag magic_quotes_gpc Off

    The magic_quotes_gpc is a function which automatically escape $_GET, $_POST and $_COOKIE variables. This cause a lot of (poorly written) PHP scripts out there which blindly rely on magic_quotes_gpc, to be wide open to various SQL/XSS-injections.

    If you run a website that relies on magic_quotes_gpc for escaping user input, we strongly recommend that you disable access to such scripts until a version fixing this bug is released.

    By default magic_quotes_gpc was turned off.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • MySQL - How do I export or backup a MySQL Database

    MySQL - How do I export or backup a MySQL Database


    You can easily create a database dump (export/backup) of a databases used by phpMyAdmin.

    This tutorial will outline the steps required to export or backup your MySQL databases.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to define session.save_path

    PHP - How to define session.save_path


    If you can’t modify PHP.INI global configuration file, or just want to make the change affect Joomla! or Mambo application only, you must create or edit the .htaccess file in the installation directory for Joomla! or Mambo, and add the following line:

    php_value session.save_path '/var/www/vhosts/domainname/httpdocs/sessions'

    Change the /sessions to a folder that is writable(chmod 0757) and prefer to be a session saved folder by you which has been created first.

    * Where domainname is your domain name.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • e-Commerce

    e-Commerce


    Electronic Commerce is exactly analogous to a marketplace on the Internet.

    Electronic Commerce (also referred to as EC, e-commerce eCommerce or ecommerce) consists primarily of the distributing, buying, selling, marketing and servicing of products or services over electronic systems such as the Internet and other computer networks.

    The information technology industry might see it as an electronic business application aimed at commercial transactions; in this context, it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, at some point in the transaction's lifecycle, although of course electronic commerce frequently depends on computer technologies other than the World Wide Web, such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • C2C (Consumer-to-Consumer)

    C2C (Consumer-to-Consumer)


    C2C (Consumer-to-consumer) electronic commerce involves the electronically-facilitated transactions between consumers through some third party. A common example is the Ads28.com, EBay, Yahoo!, in which a consumer posts an item for sale and other consumers bid to purchase it; the third party generally charges a flat fee or commission. The sites are only intermediaries, just there to match consumers, they have do not check quality of product being offered.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Browser

    Browser


    Browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user to quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

    Some of the web browsers available for personal computers include Internet Explorer, Mozilla Firefox, Safari, Netscape, and Opera in order of descending popularity (as of August 2006). Web browsers are the most commonly used type of HTTP user agent. Although browsers are typically used to access the World Wide Web, they can also be used to access information provided by web servers in private networks or content in file systems.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SWF (Flash Animations)

    SWF (Flash Animations)


    SWF is a proprietary vector graphics file format produced by the Flash software from Adobe (formerly Macromedia). Intended to be small enough for publication on the web, SWF files can contain animations or applets of varying degrees of interactivity and function. SWF is also sometimes used for creating animated display graphics and menus for DVD movies, and television commercials.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • Support Tickets

    Support Tickets


    “支援服務記錄”能提供高效率、管理簡易的雙向溝通環境,比一般只依靠電子郵件進行通信的模式不同。

    當顧客(查詢者)需要向店主查詢問題的時候,只要直接在“聯絡我們”的頁面輸入個人資料及問題的內容,簡單地點擊“寄出”,系統便會記錄該項查詢,並且即時向“查詢者”及管理員發出確認郵件。

    當管理員知悉及回覆查詢後,系統便會記錄往後的答覆,並同時發出電郵通知“查詢者”,而“查詢者”可點擊郵件內的連結,再次到達您網站的“聯絡頁”檢視管理員的回覆細節,“查詢者”亦可在需要時在“聯絡頁”提出“回應”。
    整個查詢過程,“查詢者”均可隨時隨地在“聯絡頁”辦理所有查詢、檢視、回應,系統亦會將每一項查詢主題的來龍去脈一一記錄,以便管理員掌握這些客戶服務中的資訊。

    支援查詢的範圍主要可針對“一般查詢”、“產品查詢”、“訂單查詢”等等,這些查詢的記錄必需是經由“聯絡頁”處理,凡經其他途徑例如電子郵件、電話處理的情況下,這項功能是沒法記錄的。

    這份指南將介紹“支援服務記錄”中的各項設定。

    “部門設定”包含以下資料:
    • 查詢部門名稱
      “中英文”的自訂部門名稱,供“查詢者”提出針對部門的選擇,亦提供“管理員”回覆時的所屬部門選擇。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    “重要程度設定”包含以下資料:
    • 重要程度名稱
      “中英文”的自訂重要程度名稱,供“查詢者”提出針對重要性的選擇。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    “查詢狀態設定”包含以下資料:
    • 查詢狀態名稱
      “中英文”的自訂查詢狀態名稱,讓雙方知悉查詢項目的處理狀態、流程,一般預設狀態是“等待處理”。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    “職員設定”包含以下資料:
    • 職員名稱
      “中英文”的自訂職員名稱,讓管理員以不同身份進行回覆。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    注意事項:
    • 我們已經預先設定了若干常用的名稱,如您仍覺不足,則可再新增希望使用的名稱。

    • 請於“初始設定”時妥善設定,日後新增名稱是可以的,但切勿刪除已建立的名稱,這樣將引致已記錄的“支援服務記錄”不能對應。

    • 上述名稱應採用簡短易理解的政策,切勿輸入長篇的說明。

    針對“支援服務記錄”的動作:
    • 編輯
      修改已經建立的“中英文”名稱、改變預設值。

    • 刪除
      刪除已經建立的“中英文”名稱,己運作的商店不宜進行刪除動作


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Database Backup

    Database Backup


    對於“電子商務”系統的持續運作,均依賴可靠而穩定的“資料庫”記錄所有的資料,而每當頁面的取存、顧客的各種動作、以及管理員的日常維護,都會改動“資料庫”中相關的資料表。

    由於“資料庫”的內容隨著各種的“讀”、“寫”、“比較”、“搜查”,都會不停地改變,所以備份的工作將顯得十分重要。

    我們的系統已經內置每天備份“資料庫”的功能,管理員一般無需刻意處理,但是備份點只會在每日指定時間,由系統自動執行,所以只會備份執行當時之前的資料,而未到下次的備份之間將存在一些不可預知的風險。

    所以我們建議管理員每次進行商店的維護或較大規模的增減資料工作前,以手動方式進行備份及下載備份檔,可確保維護出錯時前得到修復的機會。

    “資料庫”的備份,只針對文字及數值的資料,任何檔案、圖片、以及客戶上載的檔案將不會在此得到備份。

    其他如系統檔案等,備份的工作將由伺服器在例行備份時處理,但這些備份檔我們不會提供給客戶下載保留服務。

    進入“資料庫備分”管理:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“資料庫備分”

    3. 選用主螢幕的合適功能

    針對“資料庫備份”:
    1. 點擊主螢幕的“備份”按鈕

    2. 選擇是否備份後下載檔案,如只儲存在伺服器端,將會佔據儲存空間

    3. 如資料龐大,備份時間將會稍長,請耐心等候,備份未完成前切勿處理其他維護工作

    針對“資料庫回存”:
    1. 點擊主螢幕的“回存”按鈕

    2. 上載在您電腦內的備份檔案

    3. 或選擇伺服器端的備份檔案後,點擊“回復資料庫”

    4. 如資料龐大,回存時間將會稍長,請耐心等候,回存未完成前切勿處理其他維護工作

    針對伺服器端“備份檔案”的動作:
    • 回復資料庫
      選擇合適的伺服器端檔案進行回復

    • 刪除
      將伺服器端檔案刪除

    注意事項:
    • 在已知的問題中,龐大的資料庫可能無法順利進行“備份”或“回存”,若在必須的情況下,請通知我們為您處理

    • 下載後的“備份檔”應保留完整狀態,不應修改或增減內容,否則無法進行回存


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Data Export and Import

    Data Export and Import


    “匯出、匯入資料”能讓您透過此項功能將“線上商店”系統內主要的“數據”輸出來,供其他應用軟件使用,或透過“匯入”將資料儲存至“數據庫”。

    進入“匯出、匯入資料”:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“匯出、匯入資料”

    3. 從主螢幕透過浮動按鈕選擇“資料匯出”或“資料匯入”

    “資料匯出”包含的資料:
    • 資料類型
      從下拉選單挑選欲匯出的資料類型

    • 匯出格式
      • CSV
        逗號分隔純文本格式,一般能透過Excel軟體開啟式閱讀

      • vCard
        (只適用於會員資料)是指電話簿軟體應用格式,一般能透過Outlook軟體開啟式閱讀

    • 日期範圍
      • 所有日期
        針對最早至當前的所有日期

      • 自選日期
        針對單日或自選日期範圍

    • 範圍選擇
      • 會員資料
        群組類型,針對所有會員或指定群組

      • 訂單資料
        訂單狀態,針對所有狀態或指定狀態

      • 產品資料
        商品目錄,針對所有或指定目錄內的產品

    • 欄位選擇
      “全選”或“自選部份”螢幕列出的欄位

    開始“資料匯出”:
    1. 從主螢幕透過浮動按鈕選擇“資料匯出”

    2. 選擇合適的“資料類型”和其他相關選項

    3. 點擊主螢幕下方的“確認”按鈕

    4. 系統隨即採集資料,數分鐘內您的“瀏覽器”將出現“檔案下載”的對話框

    5. 點擊“開始”或“儲存”按鈕

    “資料匯入”包含的資料:
    • 從下拉選單挑選欲匯入的資料類型

    • 匯入格式
      • CSV
        逗號分隔純文本格式,一般能透過Excel軟體開啟式編輯

    • 圖片壓縮檔
      最大上傳ZIP檔案 64MByte

    • CSV檔案
      最大上傳CSV檔案24MByte

    開始“產品資料”“資料匯入”:
    1. 從主螢幕透過浮動按鈕選擇“資料匯入”

    2. 選擇合適的“資料類型”

    3. 點擊“瀏覽...”按鈕,從您的電腦挑選已預先壓縮打包的檔案

    4. 點擊“瀏覽...”按鈕,從您的電腦挑選已預先完成編輯的CSV檔案

    5. 點擊主螢幕下方的“預覽”按鈕

    6. 系統隨即採集資料,數分鐘內螢幕將列出即將匯入的資料

    7. 檢視所有資料,並且確認是否無誤

    8. 點擊主螢幕下方的“匯入”按鈕

    9. 系統將視符資料行數,逐一寫入相關的資料表,並且需時數分鐘時間,匯入程序未完成時,切勿中斷操作

    10. 完成匯入

    “資料匯入”注意事項:
    • 請預先建立需要的產品目錄。

    • 如資料包含欄位資料,請先在位“產品管理”->“商品欄位”做好設定。

    • 如資料包含品牌資料,請先在位“產品管理”->“品牌或廠商”做好設定。

    • 如資料包含商品特性資料,請先在位“產品管理”->“商品特性設定”做好設定。

    • 匯入型式不包含特價資料(如適用),請在完成匯入後再逐項增加“特價產品”。

    • 匯入前務必先“資料庫備分”整個資料庫,以避免匯入錯誤後能回複先前狀態。

    • 請參考各個目錄及品牌的編號及各CSV欄位的資料。

    • 請下載匯入用的Excel CSV格式檔案,每次匯入必需下載這個最新的格式檔,可避免資料欄位的變化令匯入錯誤。

    • 以Excel開啟CSV格式檔案,必需於頂端或資料行前包含欄位定義(例如:products_status、products_categories_id...),完成編輯後請以CSV(逗號分隔)格式儲存。

    • 請把各相關的產品圖片、影片、附加圖片以壓縮軟件存成一個ZIP格式的檔案,檔案內不應包含副資科夾。

    • 每次只能匯入 100 項獨立產品,多於此數則請分多次匯入。

    • 匯入只適用新增產品,請勿重複匯入已存在的產品。

    • 請勿同時由其他電腦進行產品修改或新增,以避免匯入過程出錯。

    • 選擇要上載的ZIP壓縮檔案及CSV格式檔案後,按下方的“預覽”進行上載及檢查,如沒有錯誤後,按“匯入”儲存新增的產品資料。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Margin Cost Report

    Margin Cost Report


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    “成本報告”能讓您知悉產品的利潤,而這些資料只供管理統計,與店面銷售無任何關係與影響。

    進入“成本報告”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“成本報告”

    每項“成本報告”包含的資料:
    • 圖片

    • 產品名稱

    • 成本

    • 售價

    • 利潤

    針對“成本報告”的動作:
    • 編輯
      修改產品各項資料,包括成本數值

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Attribute Configuration

    Attribute Configuration


    “商品特性”能允許您在某一項產品上,預先設定可供顧客在訂購時選擇更合適的產品細節,而且有效減少收到訂單後的種種跟進工作。

    例如您正在售賣的西褲,應該具備不同的“顏色”、“腰圍”、“褲長”等,以供顧客選購,而透過“商品特性”的預先設定,您便可自定產品選擇上的各種“選項名稱”和“選項值”。

    當完成設定所有的“商品特性”後,您便可參考及使用下一節指南介紹的“商品特性管理”,逐一為指定的產品套用合適的“商品特性”。

    為有效管理“商品特性”及避免日常汲及的產品管理及訂購單出現混亂,強烈建議在開始設定“商品特性”前,細心採集相關的資料,及草擬所有特性的架構。

    這些“商品特性”建議於未進行“產品新增”及“匯出、匯入資料”前的初始設定時一併處理,而由於某一特性將來會被套用到產品售出後的訂單資料,所以商品特性一經輸入和套用,不應刪除以避免無法正確查閱訂單資料。

    進入“商品特性設定”管理:
    • 點擊主選單的“分類目錄/產品管理”

    • 點擊左選單的“商品特性設定”

    每項“商品特性”包含的資料:
    • 商品選項
      特性的“中英文”名稱,最多32個字元,請盡量簡短,例如“顏色”、“尺碼”、“褲長”(必需輸入)

    • 選項值
      • 選項名稱
        已建立的選項所屬特性名稱

      • 選項值
        “中英文”的選項值名稱,最多32個字元,請盡量簡短,例如“紅色”、“大碼”、“42吋”(必需輸入)


    針對“商品特性”的動作:
    • 增加
      新增一項“商品選項”或“選項值”,在新增“選項值”前應預先完成新增“商品選項”

    • 編輯
      修改已經建立的“商品選項”或“選項值”,例如更改名稱

    • 刪除
      將該“商品選項”或“選項值”刪除,此刪除動作只針對“商品選項”或“選項值”資料,不會把原有產品刪除

    注意事項:
    • 名稱相近的特性或選項值請盡量歸納,避免設定過於沉長和混亂的架構

    • 設定前務必預先集相關的資料,及草擬所有特性的架構

    • 不可在“商品選項”或“選項值”的名稱內包含或使用符號,以避免跳脫字元影響資料庫存取


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Parallels Plesk Sitebuilder 4.2

    Parallels Plesk Sitebuilder 4.2


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Summit 2008 Agenda Announced by Parallels

    Summit 2008 Agenda Announced by Parallels


    Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

    This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

    This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

    "The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

    Agenda Highlights
    The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

    The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

    Featured speakers include:
    • Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.

    • Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.

    • Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.

    • Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.

    Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

    A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

    Register, Reserve Hotel before April 19
    Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder Adds New Features

    Parallels Plesk Sitebuilder Adds New Features


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Microsoft recommends against usage of SHA-1

    Microsoft recommends against usage of SHA-1


    Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

    In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

    According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

    The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

    ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

    The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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