Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

Glossary

e-Commerce
e-Commerce

Electronic Commerce is exactly analogous to a marketplace on the Internet.

Electronic Commerce (also referred to as EC, e-commerce eCommerce or ecommerce) consists primarily of the distributing, buying, selling, marketing and servicing of products or services over electronic systems such as the Internet and other computer networks.

The information technology industry might see it as an electronic business application aimed at commercial transactions; in this context, it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, at some point in the transaction's lifecycle, although of course electronic commerce frequently depends on computer technologies other than the World Wide Web, such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Greylisting
Greylisting

Greylisting
Greylisting reduces the amount of unsolicited e-mail (SPAM) delivered to e-mail addresses by capitalizing on spammers’ reluctance to configure their mail servers properly.

Since most spammers do not retry sending email, the greylisting initially refuses all mail from unknown sources and accepts them on a later retry. This technology can cut spam as much as 95% of spam.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PNG (Portable Network Graphics)
PNG (Portable Network Graphics)

PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
FTP
FTP

File Transfer Protocol - simply a method in which you can upload and download information to and from the Internet. Our building software takes care of this for you. Some specialized programs can often do a better job.

Recommend software:
SmartFTP
http://www.smartftp.com

GlobalSCAPE CuteFTP
http://www.cuteftp.com

FileZilla
http://filezilla.sourceforge.net

CoffeeCup Free FTP
http://www.coffeecup.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.
JPG (File Interchange Format)
JPG (File Interchange Format)

JPEG is a commonly used standard method of compression for photographic images. The name JPEG stands for Joint Photographic Experts Group, the name of the committee who created the standard. The group was organized in 1986, issuing a standard in 1992 which was approved in 1994 as ISO 10918-1. JPEG should not be confused with MPEG, the Moving Picture Experts Group, which produces compression schemes for motion pictures.

JPEG provides for lossy compression of images (although there are variations on the standard baseline JPEG which are lossless). The file format which employs this compression is commonly also called JPEG; the most common file extension for this format is .jpg, though .jpeg, .jpe, .jfif and .jif are also used.

JPEG itself specifies both the codec defining how an image is transformed into a stream of bytes, and the file format used to contain that stream. The file format is known as 'JPEG Interchange Format' (Often confused with the JPEG File Interchange Format), and is specified in Annex B of the standard. It is possible for JPEG data to be embedded in other file types, such as TIFF format images.

JPEG/JFIF is the format most used for storing and transmitting photographs on the World Wide Web. For this application, it is preferred to formats such as GIF, which has a limit of 256 distinct colors that is insufficient for color photographs, and PNG, which produces much larger image files for this type of image. The compression algorithm is not as well suited for line drawings and other textual or iconic graphics, and thus the PNG and GIF formats are preferred for these types of images.

The MIME media type for JPEG is image/jpeg (defined in RFC 1341).

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

33 Million Domains Registered in 2007
33 Million Domains Registered in 2007

Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

Below is a summary of the report:

In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Pre-Beta Release of Windows 7
Pre-Beta Release of Windows 7

Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

Dig into this site to see what's coming.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Google 7.68 Terabits Per Second Cable
Google 7.68 Terabits Per Second Cable

Search giant finalizes plan for Pacific fiber being ran.

The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
LinkWithin related posts widget with photo thumbnails
LinkWithin related posts widget with photo thumbnails

LinkWithin是最近很紅的相關文章外掛，它改變以往以超連結文字顯示相關文章的做法，而是採用縮圖模式來顯示相關文章。只你網誌支援javascript，然後註冊認證後，你會拿到一串代碼，把代碼貼在網誌上，該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章！

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my domain is registered with GoDaddy?
How do I change DNS records if my domain is registered with GoDaddy?

If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:
1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
4. Select Custom nameservers (I host my domains elsewhere.).
5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
  ns1.powersx.com
  ns2.powersx.com
6. Click OK at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to transfer my existing domain name to "Focus Network Company"?
How to transfer my existing domain name to "Focus Network Company"?

When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

Requirements for successful domain name transfer
- The domain name to be transferred is not in 'Locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com .net .org .us .biz .info .name.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

Protect your computer from Conficker virus
Protect your computer from Conficker virus

The Conficker virus infects computers through exploiting a vulnerability of Microsoft Windows. Variants of the virus can also spread through file sharing and via USB drives, such as removable drives.

The Conficker virus can disable some important security services on infected computer. It also attempts to prohibit user from accessing some security sites. As result, an infected computer may be unable to download certain security products. Most anti-virus software can detect and block the virus. If you have an updated anti-virus software with updated virus signature file on your computer, you are at a much lower risk of being infected by the Conficker virus.

Prevention

Perform following tasks to protect your computer from Conficker virus infection:
1. Install anti-virus software and keep the virus signature file up-to-date.
2. Install and enable a personal firewall.
3. Enable and properly configure real-time detection to scan your machine for computer viruses and malicious code.
4. Apply security patches from Microsoft Windows, in particular the security bulletin MS08-067 which was issued in October 2008.
5. Use strong passwords for user account and file shares.
6. Disable AutoRun feature for removable devices, if possible.
7. Schedule a daily full system scan to check for viruses or malicious codes.
Detection and Recovery

Your computer may be infected if it fails connecting to websites of security vendors or downloading security updates. You should:
1. Disconnect the infected computer from the network.
2. Use a non-infected computer to download a malware removal tool to clean up the machine.
  http://www.microsoft.com/security/malwareremove/default.mspx
  http://www.bdtools.net/how-to-remove-downadup.php
3. Perform steps under Prevention to protect your computer.
4. Re-connect the cleaned computer to the network.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Terms of Use
Terms of Use

Welcome to Focus Network Company (www.ec2biz.com) (Website). This website is owned and operated by "Focus Network Company".

Please review all the following Terms and Conditions which govern the purchase and use of products from our website (Agreement). By accessing, browsing, or using this website, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms, please do not use this website.

General
We may from any time change the Terms and Conditions that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions changed. We may move, change or delete portions of, or add to, our website from any time.

Website Contents
Unless otherwise noted, all materials, including written, images, graphics, illustrations, icons, design, photographs and other materials that comprise this website (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to or by us. This website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interest in and to which are owned by us.

Permission is granted to display, copy, download, distribute and print in hard copy portions of this website for the purposes of:
1. Placing an order with our website; or
2. Using this website as a shopping resource, provided you do not modify the any website and retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, distributed, reproduced, republished, displayed, downloaded, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without prior written permission.

Please note that the permission granted herein terminates automatically if you breach any of these website Terms and Conditions. Any other use of the Contents on this website including reproduction for purposes other that as noted above, and including any reproduction, distribution, modification, or republication may violate copyright or trademark laws, and, without prior written permission is strictly prohibited.

Disclaimer of Liability
IN NO EVENT SHALL WE BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, PROFITS, OR DATA, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, DISPLAY, OR COPYING OF THE CONTENTS OF THIS WEBSITE. In an effort to provide our customers with the most current information, we will from any time, make changes in the Contents and in the services or products display on this website.

Disclaimer of Warranty
THIS WEBSITE AND ITS CONTENTS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH WE BELIEVE THE CONTENT TO BE ACCURATE, CURRENT, AND COMPLETE, Focus Network Company DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, CURRENT, OR COMPLETE. Price and availability information is subject to change without notice.

User Feedback & Comments
You agree that any material, information, and ideas that you transmit to this website or otherwise provide (Transmissions) shall be and remain the website's property.

All Transmissions will be treated as non-proprietary and non-confidential and we shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, distribute, and disclose the Transmissions to others without limitation. Additionally, we shall be free to use any concepts, ideas, techniques, or know-how contained in such information for any purposes whatsoever including, but not limited to, manufacturing, developing, or marketing products incorporating such information. You further agree that we may use information about your demographics and use of this website in any manner that does not reveal your identity.

In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this website any unlawful, libelous, inflammatory, defamatory, threatening, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.

Pricing and Fee
In the event that a product is listed at an incorrect price or fee due to typographical error, or error in pricing information received from others, we retain the right to refuse or cancel any orders placed for products and services listed at the incorrect prices. We are not responsible for typographical or photographic errors.

The prices or fee advertised on this website are for Internet orders. Prices or fee on some items may differ from those charged at jointly website of www.ec2biz.com. Prices or fee and availability of items are subject to change without notice.

Linked Websites
This website may contain links to other websites (Linked Websites). We do not operate or control any information, services, or products on Linked Websites, and neither endorse nor approve any information or products offered at Linked Websites. Linked Websites are used at your own risk.

Customers
This website and its contents are displayed suit for use by Hong Kong residents.

We cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Children
We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Websites should supervise such access and use. It is your responsibility to determine which if any portions of the Website are suitable for your child to access.

Termination
This Agreement is effective unless and until terminated by us. We may terminate this Agreement at any time without notice to you, and accordingly deny you access to the website in our sole discretion if you fail to comply with the Agreement. Upon any termination of this Agreement, you must promptly destroy all materials received, downloaded or otherwise obtained from this website, as well as all copies of such materials. In addition, by providing material on our website, we do not in any way promise that the materials will return available to you. All or part of this website may be terminated at any time without notice to you.

Modification
We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

Note
In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.

CONTACT US
If you have any questions or concerns regarding this statement, you can contact www.ec2biz.com at . You can also write to us using the following address:

*** The above information is for reference only, Please seek independent technical advice if found necessary.
UEBIMIAU
UEBIMIAU

UebiMiau is a web-based e-mail client written in PHP It is a free software distributed under GPL terms, see www.gnu.org for more informations. You can use or redistribute this software, but need preserve the credits of author.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Classifieds
Classifieds

Features include: user registration; multi-level categories; verisign payflow link integration; "my classifieds" section; shopping cart; administration of members; administration of categories.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPMyFamily
PHPMyFamily

phpmyfamily is intended to allow geographically dispersed family members to maintain a central database of research which is readily accessable and editable. It allows family members to contribute as and when information becomes available without requiring them to send it to a central 'custodian.' At the same time, it allows the general public to view your tree (subject to the restrictions below) to see if they match.

Infomation regarding the identities of people born after 01/01/1910 are hidden from general browsing but are freely available to 'registered' users. As well as maintaining links for parents, siblings, spouses and children, there are free text capabilities for the recording of anecdotes, information etc, recording of census details, capability to upload images and document transcripts. Please note that html tags in the notes field WILL be rendered. phpmyfamily is NOT intended to provide a 'all the worlds related' database with many users working on separate trees aka familyreunited.com. While there is no requirement for individuals in the database to be linked into a central structure, all users can see all records etc.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

MySQL - How do I create a MySQL backup?
MySQL - How do I create a MySQL backup?

There are easy ways to go about backing up your MySQL databases.

Backup using phpMyAdmin(DB WebAdmin). To do this, follow these steps.
1. Login to your Plesk control panel.
  (e.g. https://yourdomain.com:8443)
2. Choose and click your domain name.
3. Click the Databases icon.
4. Choose and click your database to want to backup.
5. Click the DB WebAdmin Icon.
6. On the pop-up window, you will see the screen of phpMyAdmin.
7. Click the database name on left side.
8. Click the hyperlink of Export Tab.
9. Click the Select ALL link shown in gray. The check Save as file and click GO.
10. You will be asked to save the .sql file to the hard drive. Click Save.
11. Choose the location to save to and click Save. Your database has now been exported.
12. Please be patient, the process may take a few minutes.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 9 Quick Start Guide
Plesk 9 Quick Start Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to Create a ASP page
How to Create a ASP page

A ASP(Active Server Page) script block must begin with <% and end with %>. A ASP script block can appear anywhere in a .asp file.

The following is an example of a ASP script block:
<% my $class %>
<% my $vars = $Request->ServerVariables() %>
<% for (sort keys %{$vars}) { %>
<% next unless /^HTTP_|^REQUEST_/ %>
<% $class = ($class ne 'normal')? 'normal': 'alt' %>

<%=$_%>
<%=$vars->{$_}%>

<% } %>

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Database and user naming syntax for PostgreSQL and MySQL
Database and user naming syntax for PostgreSQL and MySQL

Since we run a shared hosting environment, we have to uniquely identify your usernames to your account ONLY.

We do this by attaching your system user name and an underscore("_") before all the databases and users YOU create.

Example:
Your added a new database(or user) and your filled in the name: mydatabase
The Real Database Name: username_mydatabase
(e.g. C0801001234567_mydatabase)

* Where C0801001234567 replace your system user name.

This applies to ONLY your database name and database username, you password stays normal.

Database Server/Host Address
- If your script or program is going to be accessing our database locally, meaning it is stored on your account, the server/host address will always be: localhost
- Just like that, lowercase and one word.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHP - How to define session.save_path
PHP - How to define session.save_path

If you can’t modify PHP.INI global configuration file, or just want to make the change affect Joomla! or Mambo application only, you must create or edit the .htaccess file in the installation directory for Joomla! or Mambo, and add the following line:

php_value session.save_path '/var/www/vhosts/domainname/httpdocs/sessions'

Change the /sessions to a folder that is writable(chmod 0757) and prefer to be a session saved folder by you which has been created first.

* Where domainname is your domain name.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

Windows Mail Setup Tutorial
Windows Mail Setup Tutorial

Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Outlook mail / Hotmail
Setup fetch email using Outlook mail / Hotmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The following articles explain how to set up mail fetching for other services and are for reference only.

http://windows.microsoft.com/en-us/outlook/pop-email

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to configure Outlook Express With POP Before SMTP Relay
How to configure Outlook Express With POP Before SMTP Relay

Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 5 minute.

In other words, you need to check your mail first, only then you can send your messages.

To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup your email account on Android Mobile Device
How to setup your email account on Android Mobile Device

Configuring your Android device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Android device.

Currently tested devices are:
- Nexus One
- HTC One max
- HTC Butterfly s
- HTC One mini
- HTC One
- HTC One SV
- HTC One X+
- HTC Desire
- HTC Hero
- HTC EVO
- HTC Incredible
- HTC Dream
- HTC Magic
- HTC Aria
- HTC Wildfire
- HTC Sapphire
- T-Mobile G1
- Motorola Droid
- Motorola Milestone
- Samsung Galaxy S2
- Samsung Galaxy S3
- Samsung Galaxy S3 LTE
- Samsung Galaxy S4
- Samsung Galaxy S4 LTE
- Samsung Galaxy S3 mini
- Samsung Galaxy S4 mini
- Samsung Galaxy Note 2
- Samsung Galaxy Note 3
- Samsung Galaxy Note 3 LTE
- Samsung Galaxy Ace 3
- Samsung Galaxy Mega
- Samsung Galaxy S
- Samsung Fascinate
- Samsung Vibrant
- Samsung Epic
- Samsung Mesmerize
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Google Gmail
Setup fetch email using Google Gmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.
- Log into your Gmail account.
- Click the gear icon in the upper right corner of the page and select Settings.
- Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
- Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
- Enter the full email address of the account from which you'd like mail fetched.
- Click Next Step.
- In the Username field, enter your full email address.
- In the Password field, enter the password for the email address you provided.
- Select Port 110 for a POP3 connection.
- Click the checkboxes next to the options that best suit your needs:
  - Leave a copy of retrieved messages on the server.
  - Always use a secure connection (SSL) when retrieving mail *
  - Label incoming messages
  - Archive incoming messages
- Click Add Account.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Database Backup
Database Backup

對於“電子商務”系統的持續運作，均依賴可靠而穩定的“資料庫”記錄所有的資料，而每當頁面的取存、顧客的各種動作、以及管理員的日常維護，都會改動“資料庫”中相關的資料表。

由於“資料庫”的內容隨著各種的“讀”、“寫”、“比較”、“搜查”，都會不停地改變，所以備份的工作將顯得十分重要。

我們的系統已經內置每天備份“資料庫”的功能，管理員一般無需刻意處理，但是備份點只會在每日指定時間，由系統自動執行，所以只會備份執行當時之前的資料，而未到下次的備份之間將存在一些不可預知的風險。

所以我們建議管理員每次進行商店的維護或較大規模的增減資料工作前，以手動方式進行備份及下載備份檔，可確保維護出錯時前得到修復的機會。

“資料庫”的備份，只針對文字及數值的資料，任何檔案、圖片、以及客戶上載的檔案將不會在此得到備份。

其他如系統檔案等，備份的工作將由伺服器在例行備份時處理，但這些備份檔我們不會提供給客戶下載保留服務。

進入“資料庫備分”管理：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“資料庫備分”
3. 選用主螢幕的合適功能
針對“資料庫備份”：
1. 點擊主螢幕的“備份”按鈕
2. 選擇是否備份後下載檔案，如只儲存在伺服器端，將會佔據儲存空間
3. 如資料龐大，備份時間將會稍長，請耐心等候，備份未完成前切勿處理其他維護工作
針對“資料庫回存”：
1. 點擊主螢幕的“回存”按鈕
2. 上載在您電腦內的備份檔案
3. 或選擇伺服器端的備份檔案後，點擊“回復資料庫”
4. 如資料龐大，回存時間將會稍長，請耐心等候，回存未完成前切勿處理其他維護工作
針對伺服器端“備份檔案”的動作：
- 回復資料庫
  選擇合適的伺服器端檔案進行回復
- 刪除
  將伺服器端檔案刪除
注意事項：
- 在已知的問題中，龐大的資料庫可能無法順利進行“備份”或“回存”，若在必須的情況下，請通知我們為您處理
- 下載後的“備份檔”應保留完整狀態，不應修改或增減內容，否則無法進行回存
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Data Export and Import
Data Export and Import

“匯出、匯入資料”能讓您透過此項功能將“線上商店”系統內主要的“數據”輸出來，供其他應用軟件使用，或透過“匯入”將資料儲存至“數據庫”。

進入“匯出、匯入資料”：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“匯出、匯入資料”
3. 從主螢幕透過浮動按鈕選擇“資料匯出”或“資料匯入”
“資料匯出”包含的資料：
- 資料類型
  從下拉選單挑選欲匯出的資料類型
- 匯出格式
  - CSV
    逗號分隔純文本格式，一般能透過Excel軟體開啟式閱讀
  - vCard
    (只適用於會員資料)是指電話簿軟體應用格式，一般能透過Outlook軟體開啟式閱讀
- 日期範圍
  - 所有日期
    針對最早至當前的所有日期
  - 自選日期
    針對單日或自選日期範圍
- 範圍選擇
  - 會員資料
    群組類型，針對所有會員或指定群組
  - 訂單資料
    訂單狀態，針對所有狀態或指定狀態
  - 產品資料
    商品目錄，針對所有或指定目錄內的產品
- 欄位選擇
  “全選”或“自選部份”螢幕列出的欄位
開始“資料匯出”：
1. 從主螢幕透過浮動按鈕選擇“資料匯出”
2. 選擇合適的“資料類型”和其他相關選項
3. 點擊主螢幕下方的“確認”按鈕
4. 系統隨即採集資料，數分鐘內您的“瀏覽器”將出現“檔案下載”的對話框
5. 點擊“開始”或“儲存”按鈕
“資料匯入”包含的資料：
- 從下拉選單挑選欲匯入的資料類型
- 匯入格式
  - CSV
    逗號分隔純文本格式，一般能透過Excel軟體開啟式編輯
- 圖片壓縮檔
  最大上傳ZIP檔案 64MByte
- CSV檔案
  最大上傳CSV檔案24MByte
開始“產品資料”“資料匯入”：
1. 從主螢幕透過浮動按鈕選擇“資料匯入”
2. 選擇合適的“資料類型”
3. 點擊“瀏覽...”按鈕，從您的電腦挑選已預先壓縮打包的檔案
4. 點擊“瀏覽...”按鈕，從您的電腦挑選已預先完成編輯的CSV檔案
5. 點擊主螢幕下方的“預覽”按鈕
6. 系統隨即採集資料，數分鐘內螢幕將列出即將匯入的資料
7. 檢視所有資料，並且確認是否無誤
8. 點擊主螢幕下方的“匯入”按鈕
9. 系統將視符資料行數，逐一寫入相關的資料表，並且需時數分鐘時間，匯入程序未完成時，切勿中斷操作
10. 完成匯入
“資料匯入”注意事項：
- 請預先建立需要的產品目錄。
- 如資料包含欄位資料，請先在位“產品管理”->“商品欄位”做好設定。
- 如資料包含品牌資料，請先在位“產品管理”->“品牌或廠商”做好設定。
- 如資料包含商品特性資料，請先在位“產品管理”->“商品特性設定”做好設定。
- 匯入型式不包含特價資料（如適用），請在完成匯入後再逐項增加“特價產品”。
- 匯入前務必先“資料庫備分”整個資料庫，以避免匯入錯誤後能回複先前狀態。
- 請參考各個目錄及品牌的編號及各CSV欄位的資料。
- 請下載匯入用的Excel CSV格式檔案，每次匯入必需下載這個最新的格式檔，可避免資料欄位的變化令匯入錯誤。
- 以Excel開啟CSV格式檔案，必需於頂端或資料行前包含欄位定義（例如：products_status、products_categories_id...)，完成編輯後請以CSV（逗號分隔）格式儲存。
- 請把各相關的產品圖片、影片、附加圖片以壓縮軟件存成一個ZIP格式的檔案，檔案內不應包含副資科夾。
- 每次只能匯入 100 項獨立產品，多於此數則請分多次匯入。
- 匯入只適用新增產品，請勿重複匯入已存在的產品。
- 請勿同時由其他電腦進行產品修改或新增，以避免匯入過程出錯。
- 選擇要上載的ZIP壓縮檔案及CSV格式檔案後，按下方的“預覽”進行上載及檢查，如沒有錯誤後，按“匯入”儲存新增的產品資料。
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Margin Cost Report
Margin Cost Report

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

“成本報告”能讓您知悉產品的利潤，而這些資料只供管理統計，與店面銷售無任何關係與影響。

進入“成本報告”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“成本報告”
每項“成本報告”包含的資料：
- 圖片
- 產品名稱
- 成本
- 售價
- 利潤
針對“成本報告”的動作：
- 編輯
  修改產品各項資料，包括成本數值
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Information
Customers Information

我們的“網上商店”系統，提供高效率的客戶（顧客、會員）管理，讓您提供優質的客戶服務之餘，更能掌握線上業務的發展方向。

所有經由您的“網上商店”登記成為會員，或曾經訂購產品的顧客，系統都會把他／她們的“聯絡資料”記錄下來，透過這些資料，可讓您進行各種聯絡、推廣、訂單跟進。

如果您的“線上商店”在“系統設定”設置“新增客戶批核選擇”屬需經管理員批核的情況，下述的“待確認會員”才會顯示及讓您處理。

如果您的“線上商店”在“系統設定”設置“現金積分系統”屬啟用的情況，下述的“現金積分”才會顯示及讓您處理。

進入“客戶資料”管理：
1. 點擊主選單的“訂單處理/客戶管理”
2. 點擊左選單的“客戶資料”
“客戶資料”包含的資料：
- 性別
  由會員登記時提供的資料
- 姓氏
  由會員登記時提供的資料
- 名稱
  由會員登記時提供的資料
- 生日
  由會員登記時提供的資料
- 電子郵件
  由會員登記時提供的資料
- 公司名稱
  由會員登記時提供的資料
- 地址
  由會員登記時提供的資料
- 郵遞區號
  由會員登記時提供的資料
- 城市
  由會員登記時提供的資料
- 地區
  由會員登記時提供的資料
- 國家
  由會員登記時提供的資料
- 電話號碼
  由會員登記時提供的資料
- 手機號碼
  由會員登記時提供的資料，您可透過系統“傳送手機短訊”給該會員
- 傳真號碼
  由會員登記時提供的資料
- 電子報
  由會員登記時提供的資料，您可透過系統的“電子報”發放新消息給該會員
- 客戶群組
  您可更改該會員的群組
- 會員確認
  您可選擇該會員屬“已確認”或“未確認”，而未確認的會員將不能登入
- 專屬客戶狀態
  您可選擇該會員是否“專屬客戶”，若是的話，則可在登入後進入“專屬客戶目錄”的觀看產品
針對每位會員的“浮動按鈕”
- 一般資料
  檢視或編輯會員資料
- 活動記錄
  檢視會員近期的於網站上的活動
- 訂單記錄
  檢視會員近期的訂單資料
- 訊息記錄
  檢視會員近期的支援服務記錄
- 寄電子郵件
  向會員發出電郵
- 發送短訊
  向會員發出手機短訊（如會員有提供手機號碼）
- 寄電子禮券
  向會員送贈電子禮券
針對“客戶資料”的動作：
- 編輯
  檢視或編輯會員資料
- 刪除
  將會員資料徹底刪除
- 訂單
  檢視會員相關的訂單
- 資訊
  檢視會員的一般資料
- 積分
  處理會員的現金積分
更改“客戶資料”狀態：
- 專屬客戶狀態
  點擊狀態列的“人型”按鈕
- 待確認狀態
  點擊狀態列的“待確認”按鈕
注意事項：
- “會員群組”需由管理員變更
- 會員的資料一般是登記時提供的，會員亦可登入後自行修改，管理員如非必要請不應修改
- 會員的資料屬於機密，請委派可信任的管理員負責處理，且需妥善處理及保存，不應向第三者透露或作其他用途
- 我們不會向您索取會員資料（您向我們提出支援要求除外），亦不會利用您的會員資料作其他用途
- 如遇會員以任何籍口索回他/她的資料，需關注身份的真偽，切勿隨意透露引致雙方損失
*** The above information is for reference only, Please seek independent technical advice if found necessary.
客戶服務管理
客戶服務管理

每當顧客經瀏覽貴公司網站後，可能會對某種產品感興趣，有些顧客會即時進行訂購，亦有可能先透過查詢待了解更多相關資料後才進行訂購，現時的營商環境均講求高效率，所以對客戶的服務亦需盡快回應。

在我們的經驗來說，一般顧客均希望產品供應商向他/她們第一時間回覆，如在辦工時間內可啟動我們提供的顧客即時查詢系統，以文字型式即時接觸客戶，但人手不能配合，亦盡量在十二小時內回應客戶的查詢，這些服務可有效增加產品的成功銷售率，並提高客戶的信心及建立良好口碑。

以下是一些新業務需面對及安排人手處理的客戶服務重點：
- 客戶發出的電子郵件查詢
- 客戶發出的產品、訂單查詢
- 對客戶發出的大數量訂購要求，預備安排額外的聯絡人手
- 替客戶跟進訂購產品的貨運延期問題
- 按業務及產品性質提供產品優良保證及退換細節，並於客戶服務頁展示內容
- 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品，這些均需預先計劃處理方案
- 產品在郵寄或貨運中遺失或損壞，當然出現率很低，但亦需預先計劃處理方案並展示解決資料讓顧客知述
- 預先了解金流、信用咭公司的合約細節，以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等，能有效處理上述有機會發生的問題
- 客戶或同業的投訴亦需有效地安排跟進
Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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