24 Aug, 2014
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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Glossary

  • TIFF (Tagged Image File Format)

    TIFF (Tagged Image File Format)


    Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

    TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

    TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Internet

    Internet


    For the more general networking concept, see computer network, computer networking, and internetworking.

    Visualization of the various routes through a portion of the Internet. Internet Portal
    The Internet is the worldwide, publicly accessible network of interconnected computer networks that transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic, academic, business, and government networks, which together carry various information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages and other documents of the World Wide Web.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Download

    Download


    download is to receive data from a remote system, such as a HTTP, FTP server, or other similar systems. A download is any file that is offered for downloading or that has been downloaded.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Summit 2008 Agenda Announced by Parallels

    Summit 2008 Agenda Announced by Parallels


    Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

    This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

    This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

    "The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

    Agenda Highlights
    The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

    The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

    Featured speakers include:
    • Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.

    • Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.

    • Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.

    • Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.

    Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

    A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

    Register, Reserve Hotel before April 19
    Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 如何利用異地備份隬補防毒軟件的不足

    如何利用異地備份隬補防毒軟件的不足


    從世衛在2009年4月24號發出的第一個人類豬流感個案開始,至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界,惡性攻擊病毒每天在不斷的增加、更新和改變,而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響,是企業I.T.部門經常要面對的挑戰。

    企業單靠病毒掃描軟件並不足夠

    根據美國FBI 2005的研究指出,約84%的公司會受到惡性病毒的攻擊。另外,美國網絡安全協會(Cyber Secure Institute) 的報告指出,企業為了清除各項病毒的花費高達90億美元!無論您為電腦做再好的隔離措施,例如擁有最新的防病毒軟件和頻密的病毒掃描,病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案,例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以,企業要防範數據丟失帶來的災難性影響,單靠病毒掃描軟件並不足夠。

    設立災難性回復方案才能治本

    其實要解決以上問題就要從根本著手,第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution),而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup),這樣,當遇到病毒入侵造成數據丟失,企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上,把受到感染或是有故障的電腦復原到正常狀態,確保企業持續運作,儲存於電腦內的業務數據亦能得以保存。

    有資深企業備份經驗的Ahsay 銷售部經理候健生指出:「如何為企業設立有效和快速的災難復原方案是一個很大的課題,大小企業都需要正視。但對中小企來說,由於資源所限,加上公司內未必有專門負責I.T.方面的人員,所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件,可以滿足基本備份需要。但這些軟件只能夠作本地備份,一旦公司的電腦受到病毒侵襲,用作儲存備份的電腦或伺服器亦可能已經中毒,導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件,才能確保災難復原能發揮功效,因為就算本地公司內所有電腦和伺服器都已經中毒,儲存於異地的鏡像備份數據亦不會受到感染,企業便可快速地把電腦鏡像直接從異地恢復到電腦上,達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

    關於Ahsay

    Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港,目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商,並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Pre-Beta Release of Windows 7

    Pre-Beta Release of Windows 7


    Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

    Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

    Dig into this site to see what's coming.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • New Member Preferential

    New Member Preferential


    Ec2Biz的「網上商店系統」支援多種優惠顧客的方案,包括“現金積分系統”、“優惠禮券”及“電子禮券”。

    這些獨特的方案除了能提供購物優惠給顧客外,亦可利用這些優惠吸引未登記的人仕盡快成為您的會員。

    若您在設定裏使用了對“新會員優待”,請盡量以各種方式把訊息告訴瀏覽人仕,例如商店首頁設置“廣告橫額”,或透過“搜索引擎”刊登廣告。

    “新會員優待”包含的資料:
    • 現金積分
      在啟用了“現金積分系統”的情況下,您可指定登記會員時獲享的積分數量,輸入“0”則代表沒有積分

    • 電子禮券
      輸入送贈新會員的“電子禮券”金額,新會員需完成登記後打開確認郵件,輸入“0”則代表沒有積分

    • 優惠禮券
      選擇一項預先設定的“優惠禮券”送贈新會員

    注意事項:
    • 上述優待方案適合“網上零售商店”的業務,如您業務屬B2B,請酌情考慮是否採用

    • 新會員優待只可選用其中一種,請勿同時採用多種方案

    • 上述優待方案將針對“所有登記人仕”

    • 各項設定汲及的“金錢數值”,是以您商店的“預設貨幣”為基礎

    • 一般情況下,“新會員優待”的啟用與否,系統在商店是沒有特別的提示顯示,若有啟用,請自行制作精美的“電子報”或“電子郵件”通知您的會員,亦請自行制作精美的橫額廣告讓會員知悉。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 文字輸入處理

    文字輸入處理


    對於商貿網站而言,內容文字佔著整體美觀感的重要環節,每頁適當地以整齊編排和簡短字數表達意思,可令訪問者看得容易理解和輕鬆,亦增強貴公司的企業型像。

    在我們的系統裏已內置了容易操作的HTML編輯器,可針對產品內容簡介及各訊息頁面進行編輯或修改,這編輯器的基本使用方式跟普通文書處理軟件很接近,如有一般文書處理的經驗,在使用上應很快熟習,當然我們仍建議在正式編輯資料前先模擬試驗多次,可減少錯誤的出現。

    以下是一些文字編排的注意事項:
    • 除英文字元外,中文、日文和韓文(如有),可為每個字元加空格以增加美觀

    • 英文和數字請採用標準字元,請盡量不要輸入全型字元

    • 應刪除所有整段文字的開頭、結尾的空格和空行。

    • 特別的符號、“注音中文字”或“香港增補字符集”( http://www.info.gov.hk/digital21/chi/hkscs/ )乃非標準字元,部份訪問者的電腦未有裝設此類字集,會出現亂碼情況,所以應盡量不要採用

    • 如需輸入日文和韓文或其他雙位元文字,請自行了解相關的非標準字元問題,並應盡量不要採用

    • 在相同頁面請勿同時存在英文以外的多種語言文字,例如中文加日文等,因會出現統一碼 (Unicode)不相容問題,引致出現亂碼情況

    • 除標準英文字元外,其他文字均有一套相關的編碼,例如繁體中文是big5,簡體中文是gb,日文是shift-jis和EUC,每套編碼均不相同,所以應注意當輸入文字時,各種語言均不能同時存在(英文除外),另外,當輸入時應注意所使用的電腦操作系統語言版本,例如以Windows輸入繁體中文,則該Windows必須是繁體版,其他亦然,因現時的電腦操作系統均為多語系相容,並可顯示各種語言文字,但實際輸入的文字在傳送到何服器時的編碼可能不同,並影響儲存或出現亂碼等問題

    • 所有文字或圖型的編排應以簡單為基礎,因太複雜的編排會令訪問下載頁面增加需時,並可能出現無法整頁展示等問題

    • 使用我們的HTML編輯器除了手作輸入外,亦可從其他途徑複制內容及貼上,但應注意勿貼上Microsoft Word的內容,因Microsoft Word的資料包含很多非必要而看不見的定義標籤,會令檔案增大及影響輸出

    • 完成輸入後應預覽效果並在需要時作出修正

    系統資料的輸入

    所有數值相關的資料,例如售價、運費、數量等資料,只可使用“數字”和“.”,絕不可包含“英文字母”和“其他符號”。

    正確的數值:
    • 10

    • 100

    • 1000.5

    • 10000.50

    • 100000.50

    • 1000000.50

    • 10000000

    不正確的數值:
    • 10+
      包含了符號

    • 一百
      系統不能辨認中國數字

    • [1000.5]
      包含了符號

    • 10000.50
      系統不能辨認全型數字

    • Ten Hundred Thousand
      系統不能辨認英文數目語法

    • 1,000,000.50
      無需加入千位分隔點

    • HK$10000000
      無需加入貨幣碼

    關於中文資料的輸入

    系統預設資料庫是“繁體中文”,所有中文文字、語句均應以“繁體中文”輸入,在網站上的“簡體中文”是由系統自動轉換而成的。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Live Support

    Live Support


    當網路購物已經成為一種普遍的消費型態,線上即時客戶服務就變成現今電子商務必然的趨勢!當你的顧戶需要緊急技術支援,或者是在結束一筆網路交易之前對你新促銷活動有疑問,在這些情況下,透過電子郵件的客戶服務並不能在第一時間滿足顧客的需求。

    當你想要提供最新的促銷活動或是告訴你的訪客尚未公佈在網站上的新消息時,線上即時的客戶服務就可以搶先提供最新的訊息以及創造更多的銷售機會。

    “線上即時支援服務”的客戶服務提供你的顧客在第一時間與客服專員交談溝通,並且享受最直接的服務。

    幫助用戶提供最即時最直接的客戶服務是“線上即時支援服務”(Live Support)的任務。

    “線上即時支援服務”能由多位客服人員登入操作,一旦登入後,只要沒有關閉管理視窗,您可執行其他工作而無需專注,直至當線上客戶主動要求支援時,服務視窗會出現提示訊息。

    進入“線上即時支援服務”:
    1. 點擊主選單的“訊息中心/電子報”

    2. 點擊左選單的“線上即時支援服務”

    3. 點擊主螢幕的“登入”

    客服人員開始聊天支援:
    • 待線上用戶點擊“線上即時支援服務”按鈕

    • 管理視窗發出提示,要求支援的用戶稱呼出現在“等待支援”的名單內

    • 點擊“用戶稱呼”或“錄色剔號”按鈕,開始文字聊天交談

    • 若希望忽略該用戶,請點擊“紅色X”按鈕

    • 雙方可在“文字輸入區”輸入語句

    • 若希望加強語氣,可加插“笑臉”

    • 完成每段交談後,點擊“傳送”按鈕

    在多位線上用戶間交替“聊天”:
    • 在任何情況下,點擊“在線中”的用戶稱呼,即可轉換至該用戶的交談環境,先前用戶的交談視窗將顯示“等待中”

    將線上用戶轉移給其他客服人員:
    • 若多於一位的客服人員在線,稱呼將在“在線客服名單”內顯示

    • 將欲轉移的“線上用戶”,點擊“轉移名單”並選擇欲替換的“客服人員”稱呼

    邀請“線上用戶”聊天:
    1. 在“線上即時支援服務”主頁點擊用戶名單

    2. 正在瀏覽的線上用戶螢幕將出現“邀請訊息”

    3. 若線上用戶接受邀請,即可開展聊天

    注意事項:
    • “線上即時支援服務”雙方只能以文字交談

    • “線上即時支援服務”可由多位客服人員同時登入操作,但每位客服人員的真實Internet Protocol(IP地址)必需不相同

    • 每位客服人員登入支援系統後,只要不關閉管理視窗,仍可進行其他工作,若有線上用戶點擊支援按鈕,管理區將自動置於最前,若登入時選擇啟用“聲音提示”,系統將播出提示聲音給客服人員知悉

    • “線上即時支援服務”只有在任一客服人員登入後方在線上商店運作,若所有客服人員登出,或管理區被關閉,即時支援服務將終止


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Start Building Your Storefront

    Start Building Your Storefront


    Ec2Biz的「網上商店系統」的系統具備很多現時在電子商務上適用的方案,而且整合了大量獨特的功能,讓您在運營線上銷售的過程得到最高回報,而且我們的系統不斷加以改良。

    經過歷年的客戶反影後,現在的軟件版本已較前的更易操作,而且改善了控制介面,讓您無論進行初始設定或是日常操作,都可感覺輕鬆快捷。

    為了讓您能更快捷地進行「初始設定」,我們特意整理了這份指南,以一步一步的指引,向您介紹適用的設定程序。

    對於整過系統來說,「初始設定」顯得非常重要,因您輸入的資料將會被套用到各種普通或進階功能裏,所以請參照下述步驟逐點完成設定。
    1. 系統設定
      1. 網站資料
        網站“中英文”主題、簡介、關鍵字

      2. 公司資料
        公司“中英文”名稱、地址,聯絡、號碼、客戶服務、傳真電話號碼,電子郵件,負責人名稱

      3. 通知資料
        接收查詢通知方式、手機短訊接收號碼、貨量不足通知、顧客心聲通知、新會員參加通知

      4. 數位憑証資料
        (如適用) - 憑証發行機構、憑証域名、憑証編碼

    2. 客戶設定
      1. 新會員的預設群組
        客戶批核選擇、觀看售價選擇、告知好友選擇

      2. 新會員優待
        新會員獲贈現金積分、電子禮券

      3. 現金積分系統
        啟用選擇、使用規則

    3. 商店店面設定
      1. 網站模板選擇
        使用預設或修改、上載設計模板

      2. 樣式表選擇
        使用預設或修改字型顏色、大小、位置

      3. 顯示項目
        選擇適用的顯示方式、版面區塊

      4. 邊框設定
        選擇適用的「版面區塊」邊框

    4. 建立產品目錄分類
      頂層目錄、副目錄、副分類目錄,新增品牌列表


    5. 加入產品名單
      1. 新增產品欄位
        預先設定產品資料統稱,例如:衣服尺碼、材質、產地

      2. 逐件輸入產品
        產品“中英文”名稱、說明、型號、數量、重量、選擇上載圖片

      3. 大量新增產品
        上載產品CSV檔案、上載經打包壓縮產品圖片 (進階功能,不建議初始設定時使用)

    6. 貨運管理設定
      1. 本地貨運
        選擇適用於本地的方式,修改運費

      2. 海外貨運
        選擇適用於海外的方式,修改運費

    7. 金流收款設定
      1. 信用咭付款閘道
        申請適用的付款閘道服款務,輸入服務使用者資料

      2. 銀行入帳付款
        輸入“中英文”銀行名稱、帳戶號碼

      3. 郵寄支票付款
        輸入“中英文”收款者名稱、地址

    8. 完成初始設定


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Error Log Viewer

    Error Log Viewer


    “錯誤記錄檢視器”是記錄“線上商店”及“管理員控制台”是一種除錯工具,由於整個系統由多組不同的程序語言組成,配合資料庫的存取,在變化多端的運作下難免會出現錯誤,雖然錯誤的發生比率很微,但若在出現問題時總是要盡快找出錯誤之處。

    如果發現系統運作出現問題而毫無頭緖時,應立即使用“錯誤記錄檢視器”的訊息,以便能按部就班地找出可疑的地方。

    進入“錯誤記錄檢視器”:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“錯誤記錄檢視器”

    “錯誤記錄檢視器”包含的資料:
    • 一般錯誤記錄
      所有在程序語言出現的錯誤,例如由“跳脫字元(escapes)”、“函數”等引致的問題

    • 資料庫錯誤記錄
      所有從資料庫引致的錯誤,例如“資料表損毀”、“格式錯誤”、“存取錯誤”等

    注意事項:
    • 檢視器列出的訊息汲及高階語言,一般用戶較難理解,只適合由專業而具經驗者處理。

    • “錯誤記錄檢視器”只提供予“獨立套裝軟件”及“開發版軟件”,一般租用型式並未包含此功能。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Microsoft Outlook Setup Tutorial

    Microsoft Outlook Setup Tutorial


    In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook, which is part of Microsoft Office.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is mail policy and email limits?

    What is mail policy and email limits?


    Mail Limits

    There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 60 emails per domain and 300 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

    Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

    We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

    Mailing Lists Rules

    1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.

    2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

    3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.

    4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I access my webmail (Check emails using a browser)?

    How do I access my webmail (Check emails using a browser)?


    You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
    To login to your webmail use the following url:

    http://webmail.yourdomain.com

    *where yourdomain.com is your domain name.

    Login details are your email address and password you setup in your control panel.
    This is the perfect Webmail program, which comes with all our web hosting plans, so you can access your emails anywhere in the world.
    You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
    Horde offers many of the features available in pc email clients like Outlook Express. Some of the features include:
    • Compose and send emails

    • Read your incoming mail

    • Email search facility

    • Address book

    • Calendar and events

    • Save work as a draft

    • Task lists

    • Create folders for storing your mail


    To login to your webmail use the following url:

    http://webmail.yourdomain.com

    *where yourdomain.com is your domain name.

    The login name is the full email address i.e. you@yoursite.com and the password is the one you setup when you created the email in PLESK.

    Login details are your email address and password you setup in your PLESK control panel or Online E-Store System.
    If you also use an email client like Outlook Express to check your mail and still want to access the mail with Horde, make sure you check the option to leave mail on the server. If you fail to do this, all your mail will be downloaded to your email client and won't be accessable via webmail with Horde. Please be aware though that leaving your emails on the server will increase your used disk space as well.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to configure Outlook Express With POP Before SMTP Relay

    How to configure Outlook Express With POP Before SMTP Relay


    Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 60 minute.

    In other words, you need to check your mail first, only then you can send your messages.

    To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

    In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup Your Emails on PLESK Control Panel

    How to setup Your Emails on PLESK Control Panel


    This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

    NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

    Your e-mail accounts are configured through PLESK .
    To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

    POP3 (incoming) mail server: mail.yourdomain.com

    SMTP (outgoing) mail server: mail.yourISP.com

    Which means you will have to use your ISP smtp server.

    Please be aware, when you set up outlook that your UserID is your full email address.

    The url for your online webmail is
    http://webmail.yourdomain.com

    Where yourdomain.com is the domain name of your Web host.

    Please be aware that your email will not work until your domain resolved to our servers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • GALLERY

    GALLERY


    A Gallery is a collection of photo albums. You can have as many Galleries as you want on your web server. Each gallery contains as many photo albums as you want. Configuration of Gallery and administration of the photo albums is done entirely via an intuitive, web interface. You don't need special privileges on your webserver to install, configure and maintain Gallery. It's free, and we (the Gallery team) support it.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • UEBIMIAU

    UEBIMIAU


    UebiMiau is a web-based e-mail client written in PHP It is a free software distributed under GPL terms, see www.gnu.org for more informations. You can use or redistribute this software, but need preserve the credits of author.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML True Color Chart

    HTML True Color Chart


    0000000000330000660000990000CC0000FF
    0033000033330033660033990033CC0033FF
    0066000066330066660066990066CC0066FF
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    00FF0000FF3300FF6600FF9900FFCC00FFFF
    3300003300333300663300993300CC3300FF
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    3366003366333366663366993366CC3366FF
    3399003399333399663399993399CC3399FF
    33CC0033CC3333CC6633CC9933CCCC33CCFF
    33FF0033FF3333FF6633FF9933FFCC33FFFF
    6600006600336600666600996600CC6600FF
    6633006633336633666633996633CC6633FF
    6666006666336666666666996666CC6666FF
    6699006699336699666699996699CC6699FF
    66CC0066CC3366CC6666CC9966CCCC66CCFF
    66FF0066FF3366FF6666FF9966FFCC66FFFF
    9900009900339900669900999900CC9900FF
    9933009933339933669933999933CC9933FF
    9966009966339966669966999966CC9966FF
    9999009999339999669999999999CC9999FF
    99CC0099CC3399CC6699CC9999CCCC99CCFF
    99FF0099FF3399FF6699FF9999FFCC99FFFF
    CC0000CC0033CC0066CC0099CC00CCCC00FF
    CC3300CC3333CC3366CC3399CC33CCCC33FF
    CC6600CC6633CC6666CC6699CC66CCCC66FF
    CC9900CC9933CC9966CC9999CC99CCCC99FF
    CCCC00CCCC33CCCC66CCCC99CCCCCCCCCCFF
    CCFF00CCFF33CCFF66CCFF99CCFFCCCCFFFF
    FF0000FF0033FF0066FF0099FF00CCFF00FF
    FF3300FF3333FF3366FF3399FF33CCFF33FF
    FF6600FF6633FF6666FF6699FF66CCFF66FF
    FF9900FF9933FF9966FF9999FF99CCFF99FF
    FFCC00FFCC33FFCC66FFCC99FFCCCCFFCCFF
    FFFF00FFFF33FFFF66FFFF99FFFFCCFFFFFF


    FF4848FF68DDFF62B0FE67EBE469FED568FD9669FE
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    FFECFFF4D2F4F9EEFFF5EEFDEFEDFCEAF1FBDBF0F7
    FFF9FFFDF9FDFEFDFFFEFDFFF7F5FEF8FBFEEAF7FB
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    AAAAFFA8CFFFBBEBFF8CEFFDA5FEFA8FFEDDA3FEBA
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    EEEEFFECF4FFF9FDFFE6FCFFF2FFFECFFEF0EAFFEF
    F9F9FFF9FCFFFDFEFFF9FEFFFDFFFFF7FFFDF9FFFB
    1FCB4A59955C48FB0D2DC80059DF009D9D00B6BA18
    27DE556CA87079FC4E32DF0061F200C8C800CDD11B
    4AE37180B58489FC6336F20066FF00DFDF00DFE32D
    7CEB9893BF9699FD7752FF2095FF4FFFFFAAEDEF85
    93EEAAA6CAA9AAFD8E6FFF44ABFF73FFFF84EEF093
    A4F0B7B4D1B6BAFEA38FFF6FC0FF97FFFF99F2F4B3
    BDF4CBC9DECBCAFEB8A5FF8AD1FFB3FFFFB5F5F7C4
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    E3FBE9E9F1EAEAFEE2D2FFC4E8FFD9FFFFD7FAFBDF
    E3FBE9F3F8F4F1FEEDE7FFDFF2FFEAFFFFE3FCFCE9
    FAFEFBFBFDFBFDFFFDF5FFF2FAFFF7FFFFFDFDFDF0
    BABA21C8B400DFA800DB9900FFB428FF9331FF800D
    E0E04ED9C400F9BB00EAA400FFBF48FFA04AFF9C42
    E6E671E6CE00FFCB2FFFB60BFFC65BFFAB60FFAC62
    EAEA8AF7DE00FFD34FFFBE28FFCE73FFBB7DFFBD82
    EEEEA2FFE920FFDD75FFC848FFD586FFC48EFFC895
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    F4F4BFFFF284FFECB0FFE099FFE6B5FFD9B7FFD7B3
    F7F7CEFFF7B7FFF1C6FFEAB7FFEAC4FFE1C6FFE2C8
    F9F9DDFFF9CEFFF5D7FFF2D2FFF2D9FFEBD9FFE6D0
    FBFBE8FFFBDFFFFAEAFFF9EAFFF7E6FFF4EAFFF1E6
    FEFEFAFFFEF7FFFDF7FFFDF9FFFDF9FFFEFDFFF9F4
    D1D17AC0A545C27E3AC47557B05F3CC17753B96F6F
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    E9E9BEE3D6AADDB791DFB4A4D69E87E0BBA9D7ACAC
    EEEECEEADFBFE4C6A7E6C5B9DEB19EE8CCBFDDB9B9
    E9E9C0EDE4C9E9D0B6EBD0C7E4C0B1ECD5CAE6CCCC
    EEEECEEFE7CFEEDCC8F0DCD5EACDC1F0DDD5ECD9D9
    F1F1D6F5EFE0F2E4D5F5E7E2F0DDD5F5E8E2F3E7E7
    F5F5E2F9F5ECF9F3ECF9EFECF5E8E2FAF2EFF8F1F1
    FDFDF9FDFCF9FCF9F5FDFAF9FDFAF9FCF7F5FDFBFB
    F70000B9264F99009974138C0000CE1F88A74A9586
    FF2626D73E68B300B38D18AB5B5BFF"25A0C55EAE9E
    FF5353DD597DCA00CAA41CC67373FF29AFD674BAAC
    FF7373E37795D900D9BA21E08282FF4FBDDD8DC7BB
    FF8E8EE994ABFF2DFFCB59E89191FF67C7E2A5D3CA
    FFA4A4EDA9BCF206FFCB59E8A8A8FF8ED6EAC0E0DA
    FFB5B5F0B9C8FF7DFFD881EDB7B7FFA6DEEECFE7E2
    FFC8C8F4CAD6FFA8FFEFCDF8C6C6FFC0E7F3DCEDEA
    FFEAEAF8DAE2FFC4FFEFCDF8DBDBFFD8F0F8E7F3F1
    FFEAEAFAE7ECFFE3FFF8E9FCEEEEFFEFF9FCF2F9F8
    FFFDFDFEFAFBFFFDFFFFFFFFFDFDFFFAFDFEF7FBFA


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PPhlogger

    PPhlogger


    PowerPhlogger is a complete counter hosting tool. It lets you offer counter service to others from your site. It's built on PHP and requires a mySQL server.

    Your members don't need any PHP-support on their webserver. They just pass the required data through JavaScript to PPhlogger that is hosted on your server.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Discuz! Board

    Discuz! Board


    Crossday Discuz! Board (or simply Discuz!) is an Internet forum developed by Comsenz Technology Ltd. It is built on the PHP scripting language, supporting MySQL and PostgreSQL database management systems. Discuz! is freeware. It is now widely used in China and Hong Kong, but has not been very popular in other countries/places due to lack of support for other languages. The long developed English version of 5.5.0 was never released to public.

    It was modified from the well-famous discussion board XMB (forum).

    Comsenz Technology Ltd

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Usefull Server Path Information

    Usefull Server Path Information


    Here are the applications paths. If you do not see what you are looking for, please contact us.

    • Sendmail:
      /usr/sbin/sendmail
    • Perl:
      /usr/bin/perl
    • PHP:
      /usr/bin/php
    • cURL:
      /usr/bin/curl
    • Pear:
      /usr/bin/pear
    • GET:
      /usr/bin/GET
    • Python:
      /usr/bin/python
    • FFmpeg:
      /usr/bin/ffmpeg
    • ImageMagick:
      /usr/bin/
    • Convert Path for ImageMagick:
      /usr/bin/convert
    • Web Page Path:
      /var/www/vhosts/domainname/httpdocs
    • Root Path:
      /var/www/vhosts/domainname/
    • CGI-BIN Path:
      /var/www/vhosts/domainname/cgi-bin/
    • Subdomains Path:
      /var/www/vhosts/domainname/subdomains/subdomain
      Example: http://subdomain.ec2biz.com


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to check the PHP settings on the hosting server?

    PHP - How to check the PHP settings on the hosting server?


    A very easy way of doing this is to create a file named "check_info.php" or "check_info.php5".

    Insert the following line in it:

    <? phpinfo(); ?>

    Then run this file in your domain, i.e. http://www.domainname.com/check_info.php

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to Enable / Disable register_globals for website

    PHP - How to Enable / Disable register_globals for website


    You can Enable / Disable register_globals for php in your account by setting this directive in .htaccess in httpdocs folder:

    php_flag register_globals On

    or

    php_flag register_globals Off

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to PHP - How to switch off safe_mode for website

    PHP - How to PHP - How to switch off safe_mode for website


    To switch off safe mode in Plesk on your hosting account:

    1. Logging In to Plesk control panel.
    2. Navigate to the domain in Desktop.
    3. Click on the Setup icon.
    4. Scroll down the page to Services section
    5. Make sure PHP is checked but Safe mode on is UNCHECKED
    6. Click the button labled OK


    Done! The website will now be running PHP with safe mode off.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do upload my website

    How do upload my website


    To upload your files with FTP you will need an FTP client.
    User name and password are the same as the PLESK.
    Upon connecting, you will see a list of the following directories:

    • anon_ftp
      This directory is used for anonymous ftp upload/downloads.

    • cgi-bin
      A directory for your cgi scripts.

    • error_docs
      This directory holds the html error pages that you can customize for your needs.

    • httpdocs
      This is the root of your website where you should put all website related files.

    • httpsdocs
      This is the SSL secured root of your website (https://), Of course if in the setup section of your hosting you ticked "Use a single directory for housing SSL and non-SSL content" then everything should be stored in httpdocs and you simply use http:// for normal connections and https:// for encrypted connections.

    • private
      This folder is for storing personal and private files and cannot be accessed by people using your website.

    • statistics
      This directory is used for storing web statistics and logging information of your website and ftp service.

    • subdomains
      This is used for the subdomains of your website, Eg. subdomain.ec2biz.com.

    • web_users
      This directory is for webusers you created in your plesk desktop.


    The httpdocs is where your web page files has to be placed.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

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If you did not find the Knowledge Base you were looking for, please try our FAQ

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