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Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


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  • Business Summary

    Business Summary


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    進入“業務日誌報告”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“業務日誌報告”

    每項“業務日誌報告”包含的資料:
    • 獨立訪問量
      選擇週期內的獨立IP 地址訪問量

    • 頁面瀏覽數
      選擇週期內的所有頁面被瀏覽總數,包括重復的點擊

    • 產品瀏覽數
      選擇週期內的所有產品被瀏覽總數,包括重復的點擊

    • 顧客訂購量
      選擇週期內,總共多少位顧客曾訂購

    • 產品訂購數
      選擇週期內,總共被訂購的產品數量

    • 訂單綜數
      選擇週期內的訂單總綜數

    • 訂單總金額
      選擇週期內的訂單總金額

    “業務日誌報告”的報表週期:
    • 每天數據
      透過選擇“年度”和“月份”,列出週期內的每天明細

    • 每月數據
      透過選擇“年度”,列出週期內的每月明細

    • 每年數據
      列出週期內的每年明細

    針對“業務日誌報告”的動作:
    • 報表週期
      選擇合適的週期範圍

    • 報表樣式
      選擇“棒狀圖”、“圓形圖”、“文字報表”其中一種樣式

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Testimonials

    Testimonials


    我們的“線上商店”系統,能讓你的顧客針對某些產品發表用後感或意見,令商店更具互動感,亦可令其他有意購買的顧客獲取更多用家的評論資訊。

    對於大部份的正面產品評論,管理員大可不必操心,但若出現一些負面的產品評論,這時管理員便需要衡量是否把評論修改或甚至刪除它。

    而“顧客心聲”是為已登記的會員而設,不論該名會員是否曾購買產品,都可直接參與發表他/她的評論心聲,而在現階段,管理員若希望為產品增加一些評論,則需要按正常途徑登記為普通會員才能發表評論心聲。

    進入“顧客心聲”管理:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“顧客心聲”

    每項“顧客心聲”包含的資料:
    • 商品
      評論針對的產品

    • 評論由
      評論心聲的發表會員

    • 日期
      評論心聲的發表日期

    • 評論內容
      評論心聲的內容,不可使用HTML語法

    • 評等
      由五棵星星組成,並從“壞”至“好”組成參考等級

    針對“顧客心聲”的動作:
    • 編輯
      修改已經發表的顧客心聲資料

    • 刪除
      將該產品的顧客心聲刪除,此刪除動作只針對顧客心聲資料,不會把原有產品刪除

    注意事項:
    • “顧客心聲”必需由已登記的會員從店面發表,管理系統不設新增功能

    • “顧客心聲”的內客和評等,只屬互動性質的額外資訊,不會構成對產品銷售和其他功能的影響

    • 若希望有新的“顧客心聲”被發表時第一時間收到通知,請先在“系統設定”的“聯絡資料”設定“新增顧客心聲通知”的電郵地址


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Administer Manager

    Administer Manager


    我們的“線上商店”系統,允許業務由多個管理員進行維護,而且可設定一些權限,讓指定的管理員只可執行獲受權的區域。

    請先設定下一節指南介紹的“管理員群組”,並且為群組指定權限,再為其他人管理員設定相應郡組。

    進入“管理員設定”:
    1. 點擊主選單的“系統管理員”

    2. 點擊左選單的“管理員設定”

    每項“管理員設定”包含的資料:
    • 姓氏
      最多32個字元(必需輸入)

    • 名字
      最多32個字元(必需輸入)

    • 電子郵件
      有效的電子郵件地址,作為登入的名稱,和忘記密碼的收件地址

    • 密碼
      新增管理員的情況,由系統自動產生並寄到上述的電郵地址,若日後修改,密碼必需由六至十五個“英文”或“數字”組成,英文的大小楷視為不同,其中切勿包含空格和符號,組合亦不能過份簡單

    • 群組名稱
      選擇所屬郡組

    • 管理員模式
      “實際管理”能進行真實指定區域的操作,而“只限示範”則只可觀看群組指定的區域而不能修改細節

    • 客服部門
      選擇所屬部門

    • 客服職員
      選擇所屬職員

    針對“郵件賬號”的動作:
    • 編輯
      修改已經增加的管理員資料

    • 刪除
      將該管理員資料刪除

    • 資訊
      顯示該名管理員的資料及最近執行過的動作

    注意事項:
    • 切勿刪除我們預先設定的“最高權力”管理員,否則在群組限制下,業務擁有者可能無法再進入一些被限制的區域,如不小心刪除而需我們重設這種管理員,需向我們繳付設定費。

    • 一般情況下,不應設定不同管理員可同時執行相同區域群組。

    • 基於保安理由,請勿向非認可人士透露管理員資料,否則有機會您的商店資料被非法修改和盜取。

    • 除“獨立套裝軟件”及“開發版軟件”外,我們擁有登入您的管理系統任何區域的權力,以便提供技術咨詢和系統升級修正。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Images and Value

    Images and Value


    Ec2Biz的「網上商店系統」提供極多樣化的商店功能,而且很多都屬獨有的,每使商店能暢順運作,請務必細心閱讀這裏介紹的“圖片、數值”設定。

    這些設定包含很多關乎商店的顯示細節,包括“圖片”尺寸、比例,以及各類頁面的顯示列數等,若設定不當,將引致網站及“商店”的視覺效果大打折扣,嚴重者直接影響顧客的瀏覽。

    所以在“初始設定”或“日後修改”後,必需進行模擬購物,以確定商店能正確工作。

    “圖片”設定包含以下資料(數值以Pixel像素為基礎):
    • 自動產生優化縮圖
      選擇:“開啟”、“關閉”(優化縮圖不支援動態GIF圖片、SWF動畫、BMP未被壓縮的點陣圖格式)

    • 產品大圖
      (“水平闊度”和“垂直高度”) - 設定“產品詳細頁”的主要圖片闊高比例

    • 產品細圖
      (“水平闊度”和“垂直高度”) - 設定“產品目錄”的主要圖片闊高比例

    • 最佳銷售產品細圖
      (“水平闊度”和“垂直高度”) - 設定“最佳銷售產品”的主要圖片闊高比例

    • 產品目錄頂圖片
      (“水平闊度”和“垂直高度”) - 設定“產品目錄主題圖片”的闊高比例

    • 副目錄細圖片
      (“水平闊度”和“垂直高度”) - 設定“副目錄主題圖片”的闊高比例

    “數值”設定包含以下資料:
    • 每月新品
      設定首頁及各目錄的產品顯示數目

    • 最新產品
      設定“最新產品”單頁的顯示數目

    • 特色產品
      設定首頁及各目錄的“特色產品”顯示數目

    • 目錄
      設定“目錄”的一般產品顯示數目

    • 特價產品
      設定“特價產品”單頁的顯示數目

    • 預訂產品
      設定“預訂產品”單頁的顯示數目

    • 最佳銷售
      設定“最佳銷售”方塊的隨機顯示數目

    • 推韉一同購買
      設定“產品詳細頁”的“推韉一同購買”顯示數目

    • 附加推韉產品
      設定“產品詳細頁”的“附加推韉產品”顯示數目

    • 公司新消息
      設定“主頁”的“公司新消息”顯示數目

    注意事項:
    • 設定或修改屬即時生效的,如店面資料或圖片看到的仍是未更新,請按“瀏覽器”的“重新整理”按鈕

    • 選擇圖片的闊高比例,二者數值應盡量接近,切忽太闊或太矮,在攝影圖片時應採用“4:3”比例以配合頁面的編排

    • 在各頁面的顯示數量,應設成越少越佳,這可令頁面不至拉長,亦可令顧客不需上下拉動過長的網頁引致反感

    • 若修改圖片數值時已有大量產品,則在儲存修改設定後需較長時間處理重新縮圖,請耐心等待,切勿在未完成儲存前點擊其他功能

    • 圖片數值不應經常修改,因過於頻繁的修改將引致一些被忽略的頁面比例失真


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 業務管理架構

    業務管理架構


    在貴公司採用我們的系統過程裏,除了初次完善的設定後,往後的管理可能會十分繁重,由於在互聯網上潛在著巨大商機和不分國別界限,所以因由開業初期的零碎訂單及客戶查詢,以至貴公司網站及業務續漸被更多人認識,這時會出現大量的客戶查詢及訂單,所以貴公司必須及早作好安排,提高業務效率。

    因為每間公司的業務均不盡相同,我們實難以一一說明,但以下是一些根據現時我們的客戶提供及經整理的重點安排:
    • 新產品的輸入工作

    • 售清產品的刪除或補貨工作(系統對於存量會有提示)

    • 產品的售價、存量、內容的更新

    • 經常校對輸入了的資料並試驗實際模擬交易,找出錯誤的地方並加以修正

    • 整個網站內容訊息定時更新,會讓顧客保持新鮮感

    • 不斷增加網站文字內容,可令各搜尋引擎收集更多資訊,有利提高知名度

    • 定時提供促銷活動,如節日特價品,送贈小額電子禮券吸引舊會員消費

    • 定時為產品報道新消息

    • 為日常訂單收取的信用咭營業金額記錄及整理

    • 定時按實際需要而更新貨運資料及運費調整

    • 定時利用我們的「電子報管理系統」寄發產品新消息給會員以保持聯係

    • 尋找其他網站商店提出合作商機

    • 定時向我們提出需要改善的地方,以利顧客的訂購過程更簡化無誤

    • 定期觀察我們提供的網站報告,比較瀏覽量高低的地區作出相應的宣傳安排

    • 如網上營商是貴公司的重點業務,需多利用各動宣傳媒體,例如於“Yahoo”、“Google”放置廣告,把產品張貼到知名的拍賣網如“EBay.com”、“雅虎拍賣網”等

    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Plesk 9 Control Panel User’s Guide

    Plesk 9 Control Panel User’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 9: hosting services customers, resellers and server administrators.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to use WS_FTP to upload your website

    How to use WS_FTP to upload your website


    WS_FTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

    Firstly you will need to install WS_FTP on your computer. If you to not have this program installed I recommend download it.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to parse .php files as PHP5

    PHP - How to parse .php files as PHP5


    By default .php files are parsed as PHP4 on ec2Link.com Website Hosting servers.

    All files extension in .php, .php3, and .php4 are handled by PHP4.
    All files extension in .php5 are handled by PHP5.

    If you prefer that all files be parsed as PHP5, please create or change the .htaccess file with the following line:

    AddHandler fcgid-script .php

    Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Default home page priority

    Default home page priority


    The filename below is the order of priority which the web hosting will read as the website index (default/main) page.

    1. index.php
    2. index.html
    3. index.htm
    4. index.shtml
    5. index.cfm (Option)

    If you need to change a site or directory default page, you can do so see: How do you set a website default page to something other than index.html.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why do I receive a SSL warning when I access control panel?

    Why do I receive a SSL warning when I access control panel?


    SSL provides a level of security and privacy for those wishing to conduct secure transactions over the Internet. Introduced by Netscape, the SSL protocol protects transmissions over the Internet by encrypting information as it passing between the server and the user. This insures that your transactions are not subject to "sniffing" by a third party.

    The Plesk Panel provides two ways of access – Secured and Unencrypted. The first one encrypts the connection between your browser and control panel. The second one (Unencrypted) provides connection on the regular port 8880.

    Since the Plesk Panel is a local one and is being accessed per Customer domain, we have installed a SSL certificate for server domain, which ensures your secured connection to the server when using the first method. The warnings are being prompted due to the fact that your domain name mismatches the one that the SSL is generated for (the server's).

    However, this is not a reason for your connection to be left unencrypted and you may safely click Continue to this website (not recommended) when receiving the warning. Your connection will be surely encrypted.

    • Example for Secured URL
      https://domainname.com:8443 (Recommended)
    • Example for Unencrypted URL
      http://domainname.com:8880


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • HTML5

    HTML5


    HTML5 is currently under development as the next major revision of the HTML page standard.

    Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Encryption

    Encryption


    encryption is the process of obscuring information to make it unreadable without special knowledge, sometimes referred to as scrambling. Encryption has been used to protect communications for centuries, but only organizations and individuals with an extraordinary need for secrecy had made use of it. In the mid-1970s, strong encryption emerged from the sole preserve of secretive government agencies into the public domain, and is now used in protecting widely-used systems, such as Internet e-commerce, mobile telephone networks and bank automatic teller machines.

    Encryption can be used to ensure secrecy, but other techniques are still needed to make communications secure, particularly to verify the integrity and authenticity of a message; for example, a message authentication code (MAC) or digital signatures. Another consideration is protection against traffic analysis.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SWF (Flash Animations)

    SWF (Flash Animations)


    SWF is a proprietary vector graphics file format produced by the Flash software from Adobe (formerly Macromedia). Intended to be small enough for publication on the web, SWF files can contain animations or applets of varying degrees of interactivity and function. SWF is also sometimes used for creating animated display graphics and menus for DVD movies, and television commercials.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Upload

    Upload


    Upload is to send data from a remote system, such as a HTTP, FTP server, or other similar systems.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML

    HTML


    short for HyperText Markup Language, is the predominant markup language for the creation of web pages. It provides a means to describe the structure of text-based information in a document — by denoting certain text as headings, paragraphs, lists, and so on — and to supplement that text with interactive forms, embedded images, and other objects. HTML is written in the form of labels (known as tags), created by greater-than signs (>) and less-than signs (<). HTML can also describe, to some degree, the appearance and semantics of a document, and can include embedded scripting language code which can affect the behavior of web browsers and other HTML processors.

    HTML is also often used to refer to content of the MIME type text/html or even more broadly as a generic term for HTML whether in its XML-descended form (such as XHTML 1.0 and later) or its form descended directly from SGML (such as HTML 4.01 and earlier).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Summit 2008 Agenda Announced by Parallels

    Summit 2008 Agenda Announced by Parallels


    Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

    This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

    This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

    "The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

    Agenda Highlights
    The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

    The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

    Featured speakers include:
    • Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.

    • Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.

    • Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.

    • Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.

    Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

    A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

    Register, Reserve Hotel before April 19
    Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Pre-Beta Release of Windows 7

    Pre-Beta Release of Windows 7


    Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

    Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

    Dig into this site to see what's coming.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Google 7.68 Terabits Per Second Cable

    Google 7.68 Terabits Per Second Cable


    Search giant finalizes plan for Pacific fiber being ran.

    The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

    Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

    According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

    It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Are you able to receive emails but not send?

    Are you able to receive emails but not send?


    If you can receive mail but aren't able to send this means one thing.....

    There are number of things causing this. Unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty.

    Chances are it is some internet provider is blocking you from using anyone's incoming mail servers but their own. Many major ISP's are blocking incoming emails.

    The reason they do this is to prevent you from using their internet connection for spamming purposes.

    You will still be able to send emails, but only by using your ISP'S outgoing mail server.
    Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
    For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com.

    If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I access my webmail (Check emails using a browser)?

    How do I access my webmail (Check emails using a browser)?


    You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
    To login to your webmail use the following url:

    http://webmail.yourdomain.com

    *where yourdomain.com is your domain name.

    Login details are your email address and password you setup in your control panel.
    This is the perfect Webmail program, which comes with all our web hosting plans, so you can access your emails anywhere in the world.
    You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
    Horde offers many of the features available in pc email clients like Outlook Express. Some of the features include:
    • Compose and send emails

    • Read your incoming mail

    • Email search facility

    • Address book

    • Calendar and events

    • Save work as a draft

    • Task lists

    • Create folders for storing your mail


    To login to your webmail use the following url:

    http://webmail.yourdomain.com

    *where yourdomain.com is your domain name.

    The login name is the full email address i.e. you@yoursite.com and the password is the one you setup when you created the email in PLESK.

    Login details are your email address and password you setup in your PLESK control panel or Online E-Store System.
    If you also use an email client like Outlook Express to check your mail and still want to access the mail with Horde, make sure you check the option to leave mail on the server. If you fail to do this, all your mail will be downloaded to your email client and won't be accessable via webmail with Horde. Please be aware though that leaving your emails on the server will increase your used disk space as well.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on Android Mobile Device

    How to setup your email account on Android Mobile Device


    Configuring your Android device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Android device.

    Currently tested devices are:
    • Nexus One
    • HTC One max
    • HTC Butterfly s
    • HTC One mini
    • HTC One
    • HTC One SV
    • HTC One X+
    • HTC Desire
    • HTC Hero
    • HTC EVO
    • HTC Incredible
    • HTC Dream
    • HTC Magic
    • HTC Aria
    • HTC Wildfire
    • HTC Sapphire
    • T-Mobile G1
    • Motorola Droid
    • Motorola Milestone
    • Samsung Galaxy S2
    • Samsung Galaxy S3
    • Samsung Galaxy S3 LTE
    • Samsung Galaxy S4
    • Samsung Galaxy S4 LTE
    • Samsung Galaxy S3 mini
    • Samsung Galaxy S4 mini
    • Samsung Galaxy Note 2
    • Samsung Galaxy Note 3
    • Samsung Galaxy Note 3 LTE
    • Samsung Galaxy Ace 3
    • Samsung Galaxy Mega
    • Samsung Galaxy S
    • Samsung Fascinate
    • Samsung Vibrant
    • Samsung Epic
    • Samsung Mesmerize


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup Your Emails on PLESK Control Panel

    How to setup Your Emails on PLESK Control Panel


    This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

    NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

    Your e-mail accounts are configured through PLESK .
    To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

    POP3 (incoming) mail server: mail.yourdomain.com

    SMTP (outgoing) mail server: mail.yourISP.com

    Which means you will have to use your ISP smtp server.

    Please be aware, when you set up outlook that your UserID is your full email address.

    The url for your online webmail is
    http://webmail.yourdomain.com

    Where yourdomain.com is the domain name of your Web host.

    Please be aware that your email will not work until your domain resolved to our servers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Windows Mail Setup Tutorial

    Windows Mail Setup Tutorial


    Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .CN domain name?

    Who can register a .CN domain name?


    Regarding to CNNIC request for document submission.

    For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:

    • Copy of a valid China Business Registration Certificate, and
    • Copy of applicant's China Citizen Identity Card, and
    • Copy of a valid ICP license


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • CRE Loaded

    CRE Loaded


    Create your storefront catalog and upload product images, text, and graphics to your storefront.

    Manage orders and inventory with the shopping cart. Process credit card payments through PayPal or Authorize.net, set up special pricing, and determine shipping costs.

    And so much more -- and all from anywhere you can access the Internet. CRE Loaded also offers hundreds of different templates to customize the look of your online store, so you can offer your customers a unique, easily identifiable, and fully branded shopping experience.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PayPal

    PayPal


    PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet.

    It serves as an electronic alternative to traditional paper methods such as cheques and money orders.

    PayPal performs payment processing for online vendors, auction sites, and other corporate users, for which it charges a fee.

    In October 2002, PayPal became a wholly owned subsidiary of eBay. Their corporate headquarters are in San Jose, California, at eBay's North First Street satellite office campus.

    The company also has significant operations in Omaha, Nebraska; Dublin, Ireland; and Berlin, Germany.

    PayPal account holders must be 18 or over with a debit/credit card or bank account and an e-mail address.

    PayPal is:
    • Fast
      PayPal lets you instantly send payments online using your bank account, credit card, and other sources. No more waiting for the mail or standing in line at the bank.

    • Easy
      Make payments securely with the click of a button. With PayPal, there's no more hassle typing in credit card information every time you make a purchase.

    • Secure
      Your financial information is never shared, so merchants never see your credit card or bank account numbers. Plus, our experienced fraud prevention team helps fight fraud before it happens.

    • Global
      PayPal is trusted worldwide, with more than 100 million PayPal accounts and growing. PayPal is accepted by hundreds of thousands of businesses across the globe.

    • Free
      It's free to pay for purchases or send money to anyone with an email address in 103 countries and regions.

    Multiple Currencies:
    • Canadian Dollar
    • Euro
    • Pound Sterling
    • U.S. Dollar
    • Yen
    • Australian Dollar
    • New Zealand Dollar
    • Swiss Franc
    • Hong Kong Dollar
    • Singapore Dollar
    • Swedish Krona
    • Danish Krone
    • Polish Zloty
    • Norwegian Krone
    • Hungarian Forint
    • Czech Koruna
    • Ren Min Bi*

    * Ren Min Bi transactions only apply within China.

    Whether you're buying soccer shoes from Chile, a cell phone from China, or selling surfboards in Costa Rica, PayPal works for you. With a network of more than 103 countries and regions, and in multiple currencies, PayPal reaches across the globe to give you or your business a way to pay or get paid.

    • Andorra
    • Anguilla
    • Argentina
    • Aruba
    • Australia
    • Austria
    • Bahamas
    • Bahrain
    • Barbados
    • Belgium
    • Bermuda
    • Botswana
    • Brazil
    • British Virgin Islands
    • Brunei
    • Canada
    • Cape Verde
    • Cayman Islands
    • Chile
    • China
    • Costa Rica
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Dominican Republic
    • Ecuador
    • Estonia
    • Falkland Islands
    • Fiji
    • Finland
    • France
    • French Guiana
    • French Polynesia
    • Germany
    • Gibraltar
    • Greece
    • Guadeloupe
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Ireland
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Jordan
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg*
    • Malaysia
    • Maldives
    • Malta
    • Martinique
    • Mayotte
    • Mexico
    • Montserrat
    • Namibia
    • Netherlands
    • Netherlands Antilles
    • New Caledonia
    • New Zealand
    • Norway
    • Philippines
    • Pitcairn Islands
    • Poland
    • Portugal
    • Qatar
    • Reunion
    • Russia
    • Samoa
    • Singapore
    • Slovakia
    • Slovenia
    • Solomon Islands
    • South Africa
    • South Korea
    • Spain
    • St. Helena
    • St. Kitts and Nevis
    • St. Lucia
    • St. Pierre and Miquelon
    • Sweden
    • Switzerland
    • Taiwan
    • Thailand
    • Togo
    • Tonga
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • Turks and Caicos Islands
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States
    • Uruguay
    • Venezuela
    • Vietnam
    • Wallis and Futuna Islands

    For more detail and sign up, please click http://www.paypal.com

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML True Color Chart

    HTML True Color Chart


    0000000000330000660000990000CC0000FF
    0033000033330033660033990033CC0033FF
    0066000066330066660066990066CC0066FF
    0099000099330099660099990099CC0099FF
    00CC0000CC3300CC6600CC9900CCCC00CCFF
    00FF0000FF3300FF6600FF9900FFCC00FFFF
    3300003300333300663300993300CC3300FF
    3333003333333333663333993333CC3333FF
    3366003366333366663366993366CC3366FF
    3399003399333399663399993399CC3399FF
    33CC0033CC3333CC6633CC9933CCCC33CCFF
    33FF0033FF3333FF6633FF9933FFCC33FFFF
    6600006600336600666600996600CC6600FF
    6633006633336633666633996633CC6633FF
    6666006666336666666666996666CC6666FF
    6699006699336699666699996699CC6699FF
    66CC0066CC3366CC6666CC9966CCCC66CCFF
    66FF0066FF3366FF6666FF9966FFCC66FFFF
    9900009900339900669900999900CC9900FF
    9933009933339933669933999933CC9933FF
    9966009966339966669966999966CC9966FF
    9999009999339999669999999999CC9999FF
    99CC0099CC3399CC6699CC9999CCCC99CCFF
    99FF0099FF3399FF6699FF9999FFCC99FFFF
    CC0000CC0033CC0066CC0099CC00CCCC00FF
    CC3300CC3333CC3366CC3399CC33CCCC33FF
    CC6600CC6633CC6666CC6699CC66CCCC66FF
    CC9900CC9933CC9966CC9999CC99CCCC99FF
    CCCC00CCCC33CCCC66CCCC99CCCCCCCCCCFF
    CCFF00CCFF33CCFF66CCFF99CCFFCCCCFFFF
    FF0000FF0033FF0066FF0099FF00CCFF00FF
    FF3300FF3333FF3366FF3399FF33CCFF33FF
    FF6600FF6633FF6666FF6699FF66CCFF66FF
    FF9900FF9933FF9966FF9999FF99CCFF99FF
    FFCC00FFCC33FFCC66FFCC99FFCCCCFFCCFF
    FFFF00FFFF33FFFF66FFFF99FFFFCCFFFFFF


    FF4848FF68DDFF62B0FE67EBE469FED568FD9669FE
    FF7575FF79E1FF73B9FE67EBE77AFED97BFDA27AFE
    FF8A8AFF86E3FF86C2FE8BF0EA8DFEDD88FDAD8BFE
    FF9797FF97E8FF97CBFE98F1ED9EFEE29BFDB89AFE
    FFA8A8FFACECFFA8D3FEA9F3EFA9FEE7A9FEC4ABFE
    FFBBBBFFACECFFBBDDFFBBF7F2BCFEEDBEFED0BCFE
    FFCECEFFC8F2FFC8E3FFCAF9F5CAFFF0CBFEDDCEFF
    FFDFDFFFDFF8FFDFEFFFDBFBF9D9FFF4DCFEE6DBFF
    FFECECFFEEFBFFECF5FFEEFDFDF2FFFAECFFF1ECFF
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    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Xaraya

    Xaraya


    Xaraya delivers the requisite infrastructure and tools to create custom web applications that include fully dynamic multi-platform Content Management Solutions (CMS).

    Xaraya's modular, database independent architecture introduces tools that separate form, function, content, and design with on-the-fly extensions allowing greater control and versatility.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Money Back Guarantee Policy

    Money Back Guarantee Policy


    The following list of terms and conditions apply to the Money Back Guarantee Program:

    • First 14 Day Money Back Guarantee. Focus Network Company provided money-back guarantee to client during the first 14 calendar days of the Initial term.
    • Accounts cancelled or terminated for violation of the Acceptable Usage Policy will not qualify for the money back guarantee.Example: If a Service is cancelled due to a spamming violation it will not qualify.
    • Service renewed or changed service is not qualify.
    • The special "Account Cancellation Form" must be used during cancellation.
    • The Account Cancellation Form can be found at Cancellation Request.
    • HKD$100 Administrative charge will be charged and not refundable.
    • Value Added Service are non refundable.
    • Domain Registration Fee are non refundable.
    • If you had received a discount on any service on signup then in case of cancellation of a related service within first 14 days will void that discount and you will be charged full fees according to the normal price of that service at the time of signup.
    • Refunds issued by cheque or via PayPal may take up to 30 business days.
    • Focus Network Company not transfer funds from one account to another for any reason.
    • The 14 money back guarantee is for website hosting services only.

    Modification
    We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

    You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

    The decision of Focus Network Company shall be final.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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