30 Jun, 2016
Welcome! Guest
[ Login ]
Home News & Events About Us Services FAQ Knowledge Base Affiliate Program Signup Contact Us
The ONE STOP SOLUTION to all your eBusiness Needs!
Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Email Tutorial

  • Setup fetch email using Google Gmail

    Setup fetch email using Google Gmail


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

    Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

    Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.

    • Log into your Gmail account.
    • Click the gear icon in the upper right corner of the page and select Settings.
    • Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
    • Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
    • Enter the full email address of the account from which you'd like mail fetched.

    • Click Next Step.
    • In the Username field, enter your full email address.
    • In the Password field, enter the password for the email address you provided.
    • Select Port 110 for a POP3 connection.
    • Click the checkboxes next to the options that best suit your needs:
      • Leave a copy of retrieved messages on the server.
      • Always use a secure connection (SSL) when retrieving mail *
      • Label incoming messages
      • Archive incoming messages
    • Click Add Account.


    Attention
    • As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
    • Email Forwarding or Fetch Mail may disclose your secrets.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Mozilla Thunderbird For Mac OSX Email Setup Tutorial

    Mozilla Thunderbird For Mac OSX Email Setup Tutorial


    In this tutorial you will learn how to setup Mozilla Thunderbird as an email client on your Mac OSX.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    Thunderbird is a standalone version of the Mozilla Mail client. It offers sophisticated mail management features without the associated Web browser. These instructions assume that you are using Thunderbird 0.5 (or greater) for MacOS X. The configuration might be slightly different for other versions of Thunderbird.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to configure Outlook Express With POP Before SMTP Relay

    How to configure Outlook Express With POP Before SMTP Relay


    Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 5 minute.

    In other words, you need to check your mail first, only then you can send your messages.

    To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

    In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Mozilla Thunderbird for Windows Email Setup Tutorial

    Mozilla Thunderbird for Windows Email Setup Tutorial


    In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Eudora 6 For PC Email Tutorial

    Eudora 6 For PC Email Tutorial


    In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Eudora, which is available for PC and MAC.


    Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

    When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

    These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • HTML

    HTML


    short for HyperText Markup Language, is the predominant markup language for the creation of web pages. It provides a means to describe the structure of text-based information in a document — by denoting certain text as headings, paragraphs, lists, and so on — and to supplement that text with interactive forms, embedded images, and other objects. HTML is written in the form of labels (known as tags), created by greater-than signs (>) and less-than signs (<). HTML can also describe, to some degree, the appearance and semantics of a document, and can include embedded scripting language code which can affect the behavior of web browsers and other HTML processors.

    HTML is also often used to refer to content of the MIME type text/html or even more broadly as a generic term for HTML whether in its XML-descended form (such as XHTML 1.0 and later) or its form descended directly from SGML (such as HTML 4.01 and earlier).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Search Engine

    Search Engine


    A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML5

    HTML5


    HTML5 is currently under development as the next major revision of the HTML page standard.

    Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • B2C (Business-to-consumer)

    B2C (Business-to-consumer)


    B2C (Business-to-consumer), also business-to-customer, describes activities of commercial organizations serving the end consumer with products and/or services.

    The two main challenges faced by B2C e-commerce are building traffic and sustaining customer loyalty. Due to the winner-take-all nature of the B2C structure, many smaller firms find it difficult to enter a market and remain competitive.

    In addition, online shoppers are very price-sensitive and are easily lured away, so acquiring and keeping new customers is difficult.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Mail

    E-Mail


    Electronic mail (abbreviated "e-mail" or, often, "email") is a store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.

    The term "e-mail" (as a noun or verb) applies both to the Internet e-mail system based on the Simple Mail Transfer Protocol (SMTP) and to intranet systems allowing users within one organization to e-mail each other. Often these workgroup collaboration organizations may use the Internet protocols for internal e-mail service.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • 如何利用異地備份隬補防毒軟件的不足

    如何利用異地備份隬補防毒軟件的不足


    從世衛在2009年4月24號發出的第一個人類豬流感個案開始,至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界,惡性攻擊病毒每天在不斷的增加、更新和改變,而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響,是企業I.T.部門經常要面對的挑戰。

    企業單靠病毒掃描軟件並不足夠

    根據美國FBI 2005的研究指出,約84%的公司會受到惡性病毒的攻擊。另外,美國網絡安全協會(Cyber Secure Institute) 的報告指出,企業為了清除各項病毒的花費高達90億美元!無論您為電腦做再好的隔離措施,例如擁有最新的防病毒軟件和頻密的病毒掃描,病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案,例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以,企業要防範數據丟失帶來的災難性影響,單靠病毒掃描軟件並不足夠。

    設立災難性回復方案才能治本

    其實要解決以上問題就要從根本著手,第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution),而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup),這樣,當遇到病毒入侵造成數據丟失,企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上,把受到感染或是有故障的電腦復原到正常狀態,確保企業持續運作,儲存於電腦內的業務數據亦能得以保存。

    有資深企業備份經驗的Ahsay 銷售部經理候健生指出:「如何為企業設立有效和快速的災難復原方案是一個很大的課題,大小企業都需要正視。但對中小企來說,由於資源所限,加上公司內未必有專門負責I.T.方面的人員,所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件,可以滿足基本備份需要。但這些軟件只能夠作本地備份,一旦公司的電腦受到病毒侵襲,用作儲存備份的電腦或伺服器亦可能已經中毒,導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件,才能確保災難復原能發揮功效,因為就算本地公司內所有電腦和伺服器都已經中毒,儲存於異地的鏡像備份數據亦不會受到感染,企業便可快速地把電腦鏡像直接從異地恢復到電腦上,達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

    關於Ahsay

    Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港,目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商,並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Google 7.68 Terabits Per Second Cable

    Google 7.68 Terabits Per Second Cable


    Search giant finalizes plan for Pacific fiber being ran.

    The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

    Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

    According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

    It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Using FTP with Internet Explorer (IE)

    Using FTP with Internet Explorer (IE)


    Internet Explorer(IE) include built-in FTP functionality. To connect to a website via FTP and transfer files, follow the instructions below.

    If your FTP requires a username and password, you will obviously need these before you begin.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to PHP - How to switch off safe_mode for website

    PHP - How to PHP - How to switch off safe_mode for website


    To switch off safe mode in Plesk on your hosting account:

    1. Logging In to Plesk control panel.
    2. Navigate to the domain in Desktop.
    3. Click on the Setup icon.
    4. Scroll down the page to Services section
    5. Make sure PHP is checked but Safe mode on is UNCHECKED
    6. Click the button labled OK


    Done! The website will now be running PHP with safe mode off.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 9 Control Panel User’s Guide

    Plesk 9 Control Panel User’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 9: hosting services customers, resellers and server administrators.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do upload my website

    How do upload my website


    To upload your files with FTP you will need an FTP client.
    User name and password are the same as the PLESK.
    Upon connecting, you will see a list of the following directories:

    • anon_ftp
      This directory is used for anonymous ftp upload/downloads.

    • cgi-bin
      A directory for your cgi scripts.

    • error_docs
      This directory holds the html error pages that you can customize for your needs.

    • httpdocs
      This is the root of your website where you should put all website related files.

    • httpsdocs
      This is the SSL secured root of your website (https://), Of course if in the setup section of your hosting you ticked "Use a single directory for housing SSL and non-SSL content" then everything should be stored in httpdocs and you simply use http:// for normal connections and https:// for encrypted connections.

    • private
      This folder is for storing personal and private files and cannot be accessed by people using your website.

    • statistics
      This directory is used for storing web statistics and logging information of your website and ftp service.

    • subdomains
      This is used for the subdomains of your website, Eg. subdomain.ec2biz.com.

    • web_users
      This directory is for webusers you created in your plesk desktop.


    The httpdocs is where your web page files has to be placed.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Usefull Server Path Information

    Usefull Server Path Information


    Here are the applications paths. If you do not see what you are looking for, please contact us.

    • Sendmail:
      /usr/sbin/sendmail
    • Perl:
      /usr/bin/perl
    • PHP:
      /usr/bin/php
    • cURL:
      /usr/bin/curl
    • Pear:
      /usr/bin/pear
    • GET:
      /usr/bin/GET
    • Python:
      /usr/bin/python
    • FFmpeg:
      /usr/bin/ffmpeg
    • ImageMagick:
      /usr/bin/
    • Convert Path for ImageMagick:
      /usr/bin/convert
    • Web Page Path:
      /var/www/vhosts/domainname/httpdocs
    • Root Path:
      /var/www/vhosts/domainname/
    • CGI-BIN Path:
      /var/www/vhosts/domainname/cgi-bin/
    • Subdomains Path:
      /var/www/vhosts/domainname/subdomains/subdomain
      Example: http://subdomain.ec2biz.com


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • 產品圖片處理

    產品圖片處理


    對於包裝精美的產品,實物和網上看到的圖片可能出現少許差別,而我們的系統預設主要產品圖片自動裁放及優化技術,每張上載到何服器的圖片會自動產生合符最佳效果的優化分圖,並非其他公司只改變圖片闊度及高度的原圖,所以在您上載圖片後再往商店主頁看到的圖片(經優化)是較美觀及低失真。

    而我們建議您在數碼相機或圖片掃描器取得的圖片擋案,最好先把背景除去,這可利用一些圖像處理軟件如PhotoImpact或Photoshop等完成,上載的圖擋必須是JPEG或GIF格式。

    雖然我們的系統能把上載的主要產品圖片優化及建立額外的縮圖(非主要圖片例如額外上載的附加圖片將不會進行優化及縮圖處理),但仍建議先把欲上載的圖片自已修飾,這可有效減少儲存空間的佔用、節省訪問網站人仕下載整頁內容的時間、增強網站整體的美觀感等。

    建議圖片符合以下規則:
    • JPG (Jpeg擋案交換格式)

    • 圖擋原尺吋少於640x480Pixel(像素)

    • 原圖擋案體積少於120Kbyte

    • 盡量調節原圖至較清晰及去除背景

    • 所有圖片的尺吋及內含影像盡量保持比例一致

    • 所有圖片的風格盡量相近

    不建議但仍可使用的規則:
    • GIF (圖型交換格式) (只能共存256種顏色)

    • SWF (Flash向量動畫文件格式)

    • 圖擋原尺吋少於800x600Pixel(像素)

    • 原圖擋案體積少於300Kbyte

    不應採用的規則:
    • BMP (未被壓縮的點陣圖格式)

    • PNG (攜帶型網路圖片格式)

    • TIFF (標籤圖像文件格式)

    • 圖擋原尺吋巨大 (闊度800Pixel以上)

    • 原圖擋案體積巨大 (300Kbyte以上)

    另外,如同其他檔案一樣,網站內使用的圖片“檔案名稱”應只由英文或數字組成,絕不可包含“中文”、“符號”、“空格”。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • General Configuration

    General Configuration


    Ec2Biz的「網上商店系統」提供極多樣化的商店功能,而且很多都屬獨有的,每使商店能暢順運作,請務必細心閱讀這裏介紹的“一般設定”。

    這些設定包含很多關乎商店的細節,若設定不當,將引致顧客不能順利訂購產品,或訂單的應付金額不正確。

    所以在“初始設定”或“日後修改”後,必需進行模擬購物,以確定商店能正確工作。

    一般設定包含以下資料:

    基本設置:
    • 以語言類別轉換貨幣
      若商店設為“中英文”雙語,啟用這功能將在顧客瀏覽“中文版”時售價以“港幣”(或您預設的貨幣)顯示,而瀏覽“英文版”則顯示“美圓”的售價

    • 商店的語言版本
      選擇:“繁簡中文+英文”、“繁簡中文”、“ 英文”,在“初始設定”後不應再更改,以免影響整個“資料庫”

    • 放進購物車設定
      若顧客把產品放進“購物車”後,是否先顯示“購物車內容”,或直接返回瀏覽中的產品頁面

    • 顯示目錄內的產品總數
      是否讓目錄內含產品總數顯示於“產品目錄”方塊

    • 顯示的售價是否包含稅額
      是否讓購物資料顯示稅款(有設定稅制的情況下)

    • 稅額顯示設定
      選擇:“包含稅額”、“只顯示產品淨售價”(有設定稅制的情況下)

    貨運,包裝 設定:
    • 您的業務所在國家
      選擇您的業務國家,即是在商店裡所指的“本地”定義基礎

    • 每項訂單的附加重量單位
      這數值適用於所有訂購品總重量再加上這“附加重量”,
      可以輸入數字,如數值是10,則訂購品總重再加10(例如總重量是500加上10,則顧客的應付運貨重量便是510單位)
      或輸入百份比,如百份比是5%,則訂購品總重再加5%(例如總重量是500加上5%,則顧客的應付運貨重量便是525單位)

    • 產品貨運計算單位
      針對所有產品的重量單位,計算運費亦以這單位為基礎

    • 預計貨品送達客戶所需天數
      可以留空,系統暫未對此數值具有任何功能

    存貨設定:
    • 在商店各頁展示存貨量為零(無存貨)的產品
      是否讓商店仍然展示一些存貨量為零或以下的缺貨產品

    • 產品被訂購後扣減存貨量
      選擇:“自動扣減”、“不扣減”

    • 顧客訂購存貨量不足(缺貨)的產品並進行結帳

      若設為“接受”,則存貨量只有一件,但顧客訂購五件,系統仍可讓顧客繼續結帳
      若設為“不接受”,顧客只能訂購實際存貨量的產品,若訂購超過存量,系統將拒絕顧客繼續結帳,直至顧客減少訂購量為止

    • 產品需補貨的限定值
      若產品被訂購的數量低於此數值,系統將向您發出通知電子郵件

    • 產品存量題示數值
      商店的產品存量提示界限
      存量為零或負數,將顯示“已售清”
      存量低於此數值但不是零或負數,將顯示“限量發售”
      存量高於此數值,將顯示“有存貨”

    購物手續費:
    • 是否啟用“購物手續費”
      選擇:“需要”、“不需要”

    • 最低訂購產品總金額
      顧客的每張訂購單總金額低於此數值則需付“購物手續費”

    • 手續費金額
      需付“購物手續費”金額

    • 額外手續費針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    付款手續費:
    • 是否啟用“付款手續費”
      選擇:“需要”、“不需要”

    • 手續費金額
      需付“付款手續費”金額

    • 手續費針對的付款方式
      單選或複選適用的付款方式

    • 手續費針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    免費送貨:
    • 是否啟用免費送貨優待
      選擇:“啟用”、“不啟用”

    • 最低訂購產品總金額
      顧客的每張訂購單總金額高於此數值才可享“免費送貨”

    • 免費送貨優待針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    結帳限制:
    • “零售客戶”的每單最低訂購數量
      針對顧客必需訂購產品總數量超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “零售客戶”的每單最低訂購總金額
      針對顧客必需訂購產品總金額超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “群組客戶”的每單最低訂購數量
      針對顧客必需訂購產品總數量超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “群組客戶”的每單最低訂購總金額
      針對顧客必需訂購產品總金額超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    防欺詐系統:
    如果您在網上商店銷售的產品是比較貴重的,對於欺詐的交易機會將相應提升
    為免受不法之徒有機可乘,應啟用此項服務以阻絕可能出現的欺詐交易
    當啟用此服務後,每單交易的總額到達指定的水平,系統將會進行以下核實程序:

    1. 在進行信用咭結帳交易前,需要客戶參予一次電話核實
    2. 系統將致電客戶登記的號碼(全球適用)
    3. 客戶將在電話聽到說出的一組由隨機產生的4位數字
    4. 客戶可按照指示而在電腦鍵盤按入聽到的數字組合,完成後可立即掛線
    5. 如客戶在電話輸入的數字組合正確,這項交易的核實亦告完成
    6. 客戶可如常地進行信用咭交易程序
    7. 整項訂購交易便完成
    • 自動電話核實系統
      選擇:“啟用”、“不啟用”(增值服務,必需預先向我們購買“驗証”才有效)

    • 電話核實的適用交易總額
      訂單總金額高於此數值才需進行“電話核實”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Live Support

    Live Support


    當網路購物已經成為一種普遍的消費型態,線上即時客戶服務就變成現今電子商務必然的趨勢!當你的顧戶需要緊急技術支援,或者是在結束一筆網路交易之前對你新促銷活動有疑問,在這些情況下,透過電子郵件的客戶服務並不能在第一時間滿足顧客的需求。

    當你想要提供最新的促銷活動或是告訴你的訪客尚未公佈在網站上的新消息時,線上即時的客戶服務就可以搶先提供最新的訊息以及創造更多的銷售機會。

    “線上即時支援服務”的客戶服務提供你的顧客在第一時間與客服專員交談溝通,並且享受最直接的服務。

    幫助用戶提供最即時最直接的客戶服務是“線上即時支援服務”(Live Support)的任務。

    “線上即時支援服務”能由多位客服人員登入操作,一旦登入後,只要沒有關閉管理視窗,您可執行其他工作而無需專注,直至當線上客戶主動要求支援時,服務視窗會出現提示訊息。

    進入“線上即時支援服務”:
    1. 點擊主選單的“訊息中心/電子報”

    2. 點擊左選單的“線上即時支援服務”

    3. 點擊主螢幕的“登入”

    客服人員開始聊天支援:
    • 待線上用戶點擊“線上即時支援服務”按鈕

    • 管理視窗發出提示,要求支援的用戶稱呼出現在“等待支援”的名單內

    • 點擊“用戶稱呼”或“錄色剔號”按鈕,開始文字聊天交談

    • 若希望忽略該用戶,請點擊“紅色X”按鈕

    • 雙方可在“文字輸入區”輸入語句

    • 若希望加強語氣,可加插“笑臉”

    • 完成每段交談後,點擊“傳送”按鈕

    在多位線上用戶間交替“聊天”:
    • 在任何情況下,點擊“在線中”的用戶稱呼,即可轉換至該用戶的交談環境,先前用戶的交談視窗將顯示“等待中”

    將線上用戶轉移給其他客服人員:
    • 若多於一位的客服人員在線,稱呼將在“在線客服名單”內顯示

    • 將欲轉移的“線上用戶”,點擊“轉移名單”並選擇欲替換的“客服人員”稱呼

    邀請“線上用戶”聊天:
    1. 在“線上即時支援服務”主頁點擊用戶名單

    2. 正在瀏覽的線上用戶螢幕將出現“邀請訊息”

    3. 若線上用戶接受邀請,即可開展聊天

    注意事項:
    • “線上即時支援服務”雙方只能以文字交談

    • “線上即時支援服務”可由多位客服人員同時登入操作,但每位客服人員的真實Internet Protocol(IP地址)必需不相同

    • 每位客服人員登入支援系統後,只要不關閉管理視窗,仍可進行其他工作,若有線上用戶點擊支援按鈕,管理區將自動置於最前,若登入時選擇啟用“聲音提示”,系統將播出提示聲音給客服人員知悉

    • “線上即時支援服務”只有在任一客服人員登入後方在線上商店運作,若所有客服人員登出,或管理區被關閉,即時支援服務將終止


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Send E-Voucher

    Send E-Voucher


    “電子禮券”方案能讓您更靈活地提供促銷優惠,例如每當商店有新品推出時,可透過向會員寄贈小額的現金電子禮券,吸引會員搶購您的新品之餘,更同時享受優惠帶來的樂趣。

    而在一些特殊情況,您亦可利用“電子禮券”解決銷售過程出現的麻煩,例如:
    • 顧客已付全數貨款,但訂購產品中某些未能如期付運,而且經雙方協議,利用電子禮券替代退款

    • 顧客收到的訂購品出現瑕疵,為減少退換產品的雙方資源,可建議寄贈電子禮券作為道歉的心意

    • 因不明的原因,顧客無法經郵遞收到訂購品,為減少損失,經雙方協議後,以電子禮券替代賠償

    請注意,寄贈的“電子禮券”需要收件者透過“啟用編號”行使禮券,而且跟現金相同,並無使用限制,若需設定具備使用條件的禮券,請參考“優惠禮券管理”。

    “電子禮券”與“優惠禮券”的差別:
    • 電子禮券
      跟現金相同,不含任何使用限制,顧客可付款自購,或由管理員簽發

    • 優惠禮券
      可設定若干行使限制,並只能透過管理員簽發

    進入“寄發電子禮券”:
    1. 點擊主選單的“電子禮券/優惠禮券”

    2. 點擊左選單的“寄發電子禮券”

    每項“寄發電子禮券”包含的資料:
    • 禮券金額
      電子禮券的面值金額,例如金額為三十圓,則數值便是“30”(必需輸入)

    • 寄給會員
      向所有會員、指定的“客戶群組”、或指定的某一會員透過電子郵件寄發電子禮券

    注意事項:
    • 電子禮券的面值必需視為金額,而不能設成折扣率,請勿混淆

    • 禮券啟用編號由隨機自動產生,每項禮券的啟用編號將不會重復

    • 禮券價值金額的貨幣將根據您商店的“預設貨幣”為基礎

    • 禮券的啟用,必需通過收禮者電郵所附的“啟用編號”,除此以外,並無其他途徑啟用電子禮券

    • 禮券一經寄出,將不能修改或刪除

    • 若顧客將禮券啟用後,在付款結帳後仍有禮券餘值,那餘值將儲存於顧客帳戶裏供下次購物時再使用

    • 顧客可將持有的禮券面值自用,或轉寄全部、部份面值給親友當現金使用(轉寄後的收禮者仍需按照正常程序登記成為會員及結帳)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Unsold Shopping Cart

    Unsold Shopping Cart


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    “購物車未完成報告”能讓您知悉顧客放在“購物車”的產品,而這些產品名單的存在,意味顧客未進行結帳,或結帳過程遇到難題,這時您便可了解顧客的購物需要,從而提供適當的協助。

    進入“購物車未完成報告”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“購物車未完成報告”

    每項“購物車未完成報告”包含的資料:
    • 日期
      購物車內容的建立日期,或最近的狀態日期

    • 姓名
      購物車所屬的顧客姓名,點擊該姓名,即可到達該顧客的詳細資料

    • 電子郵件
      購物車所屬的顧客電子郵件,點擊該電子郵件,即可到馬上寄送聯絡電子郵件

    • 電話號碼
      購物車所屬的顧客電話號碼

    • 手機號碼
      購物車所屬的顧客手機號碼

    • 產品資料
      詳列購物車內的產品名單

    “購物車未完成報告”的顯示範圍:
    • 日期範圍
      選擇合適的範圍天數

    針對“購物車未完成報告”的動作:
    • 刪除
      將顧客的“購物車”內容清空,並刪除有關記錄

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • SugarCRM

    SugarCRM


    Sugar Professional is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service.

    Sugar Professional improves business performance by offering best-in-class campaign management, opportunity tracking, account management, sales forecasting and customer support capabilities while delivering advanced reporting and collaboration tools.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • AutoIndex

    AutoIndex


    AutoIndex is a PHP script that makes a table that lists the files in a directory, and lets users access the files and subdirectories.

    It includes searching, icons for each file type, an admin panel, uploads, access logging, file descriptions, and more.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • B2evolution

    B2evolution


    b2evolution is a powerful blog tool you can install on your own website.

    It includes all the features of traditional blog tools, and extends them with evolved features such as file & photo management, advanced skinning, multiple blogs support as well as detailed user permissions...
    Not to mention third party plug-ins!

    Plus, it's free, open-source (GPL), it runs on virtually any webserver featuring PHP+MySQL and it's available in many languages!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • GeekLog

    GeekLog


    GeekLog was originally developed for the Security Geeks web site and was originally authored by Jason Whittenburg. In early 2001, Jason decided it was time to devote his time to other things and the project has since been maintained by Tony Bibbs who uses Geeklog to run Iowa Outdoors. Geeklog is bona fide open-source software and has been released under the GNU GPL for use by others. Configuring GeekLog is meant to be an easy process though it will require you to have access to several components of your system.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • AdvancedPoll

    AdvancedPoll


    Advanced Poll is a polling system with powerful administration tool. It features: multiple polls, templates, unlimited options, multi-language support, IP-Logging, IP-Locking, cookie support, comment feature, vote expire feature, random poll support and more. Supports textfile and mySQL database.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

Contact Us

News & Events

Scheduled Maintenance

2016 Chinese New Year Holiday Notice

Merry Christmas 2015

Network Upgrade Information

2015 Chinese New Year Holiday Notice

New Article

Payment Method

Bank Deposit / ATM
Mailing Cheque
Credit Card

ec2Biz.com Interactive Multimedia Ecommerce Web Hosting Online Shop Domain name Solutions
©2016 Focus Network Company. All Rights Reserved.