20 Feb, 2018
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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Domain Names Knowledge

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Default home page priority

    Default home page priority


    The filename below is the order of priority which the web hosting will read as the website index (default/main) page.

    1. index.php
    2. index.html
    3. index.htm
    4. index.shtml
    5. index.cfm (Option)

    If you need to change a site or directory default page, you can do so see: How do you set a website default page to something other than index.html.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why do I receive a SSL warning when I access control panel?

    Why do I receive a SSL warning when I access control panel?


    SSL provides a level of security and privacy for those wishing to conduct secure transactions over the Internet. Introduced by Netscape, the SSL protocol protects transmissions over the Internet by encrypting information as it passing between the server and the user. This insures that your transactions are not subject to "sniffing" by a third party.

    The Plesk Panel provides two ways of access – Secured and Unencrypted. The first one encrypts the connection between your browser and control panel. The second one (Unencrypted) provides connection on the regular port 8880.

    Since the Plesk Panel is a local one and is being accessed per Customer domain, we have installed a SSL certificate for server domain, which ensures your secured connection to the server when using the first method. The warnings are being prompted due to the fact that your domain name mismatches the one that the SSL is generated for (the server's).

    However, this is not a reason for your connection to be left unencrypted and you may safely click Continue to this website (not recommended) when receiving the warning. Your connection will be surely encrypted.

    • Example for Secured URL
      https://domainname.com:8443 (Recommended)
    • Example for Unencrypted URL
      http://domainname.com:8880


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 9 E-mail User's Guide

    Plesk 9 E-mail User's Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Database and user naming syntax for PostgreSQL and MySQL

    Database and user naming syntax for PostgreSQL and MySQL


    Since we run a shared hosting environment, we have to uniquely identify your usernames to your account ONLY.

    We do this by attaching your system user name and an underscore("_") before all the databases and users YOU create.


    Example:
    Your added a new database(or user) and your filled in the name: mydatabase
    The Real Database Name: username_mydatabase
    (e.g. C0801001234567_mydatabase)

    * Where C0801001234567 replace your system user name.

    This applies to ONLY your database name and database username, you password stays normal.

    Database Server/Host Address
    • If your script or program is going to be accessing our database locally, meaning it is stored on your account, the server/host address will always be: localhost
    • Just like that, lowercase and one word.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to use FileZilla to upload your website

    How to use FileZilla to upload your website


    In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

    FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

    Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Microsoft Outlook Setup Tutorial

    Microsoft Outlook Setup Tutorial


    In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook, which is part of Microsoft Office.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to configure Outlook Express With POP Before SMTP Relay

    How to configure Outlook Express With POP Before SMTP Relay


    Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 5 minute.

    In other words, you need to check your mail first, only then you can send your messages.

    To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

    In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on Windows Phone 7 Mobile Device

    How to setup your email account on Windows Phone 7 Mobile Device


    Configuring your Windows Phone 7 device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Windows Phone 7 device.

    Currently tested devices are:
    • HTC Radar
    • SAMSUNG Focus
    • LG Optimus 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on Android Mobile Device

    How to setup your email account on Android Mobile Device


    Configuring your Android device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Android device.

    Currently tested devices are:
    • Nexus One
    • HTC One max
    • HTC Butterfly s
    • HTC One mini
    • HTC One
    • HTC One SV
    • HTC One X+
    • HTC Desire
    • HTC Hero
    • HTC EVO
    • HTC Incredible
    • HTC Dream
    • HTC Magic
    • HTC Aria
    • HTC Wildfire
    • HTC Sapphire
    • T-Mobile G1
    • Motorola Droid
    • Motorola Milestone
    • Samsung Galaxy S2
    • Samsung Galaxy S3
    • Samsung Galaxy S3 LTE
    • Samsung Galaxy S4
    • Samsung Galaxy S4 LTE
    • Samsung Galaxy S3 mini
    • Samsung Galaxy S4 mini
    • Samsung Galaxy Note 2
    • Samsung Galaxy Note 3
    • Samsung Galaxy Note 3 LTE
    • Samsung Galaxy Ace 3
    • Samsung Galaxy Mega
    • Samsung Galaxy S
    • Samsung Fascinate
    • Samsung Vibrant
    • Samsung Epic
    • Samsung Mesmerize


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Setup fetch email using Yahoo! Mail

    Setup fetch email using Yahoo! Mail


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The following articles explain how to set up mail fetching for other services and are for reference only.

    http://help.yahoo.com/kb/SLN3527.html

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Summit 2008 Agenda Announced by Parallels

    Summit 2008 Agenda Announced by Parallels


    Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

    This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

    This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

    "The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

    Agenda Highlights
    The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

    The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

    Featured speakers include:
    • Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.

    • Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.

    • Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.

    • Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.

    Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

    A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

    Register, Reserve Hotel before April 19
    Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Pre-Beta Release of Windows 7

    Pre-Beta Release of Windows 7


    Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

    Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

    Dig into this site to see what's coming.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder 4.2

    Parallels Plesk Sitebuilder 4.2


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • How To Fix DNS Cache Issues

    How To Fix DNS Cache Issues


    If your website is not coming up, is showing a Plesk Default Page, or if your email is not working, it may be due to the fact that our web servers have recently changed IP Addresses.

    Personal Computers will often store IP Address information for 24-48 hours so if you are not able to access your website or email it may be because your computer is trying to find the servers at their old addresses.

    Here's what you need to do (Windows):
    1. Close all Internet Explorer Browsers or other Browsers you may have open.
    2. Close all email applications such as Outlook or Outlook Express.
    3. Click The Start Menu.
    4. Choose Run.
    5. Type "command" and hit Enter (a DOS prompt will open).
    6. In the new DOS prompt, type the following commands:

      ipconfig /flushdns
      nbtstat -R

    Once these commands are run, close the DOS prompt and wait 5 minutes, then try to access your website or email again.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • EGROUPWARE

    EGROUPWARE


    eGroupWare is many things. It is a very flexible pluggable framework capable of hosting applications like a group calendar, AddressBook, Email, accounting ledger, inventory, and whatever else your can think of. These applications can share a common user store, and a flexible Access Control List (ACL) system to control access and information sharing. At it's core there is the phpgwapi, an API written for php, that provides some very useful functions and tools for developers, including the user store, which has several back ends, database abstraction, and a flexible templating system. Applications are then written using the phpgwapi and phpgw framework to provide web based tools to users.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SugarCRM

    SugarCRM


    Sugar Professional is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service.

    Sugar Professional improves business performance by offering best-in-class campaign management, opportunity tracking, account management, sales forecasting and customer support capabilities while delivering advanced reporting and collaboration tools.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • LifeType

    LifeType


    Blogging platform with support for multiple blogs and users in a single installation.

    Features: integrated media management; templates; built-in anti-spam filter; support for trackbacks; mobile features; subdomains.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Articlepublisher

    Articlepublisher


    This powerful new tool is the only program you.ll need to create your Webpages. Use Article Publisher to create and manage content, generate search-engine-friendly URLs, and pinpoint which Webpages net you the most readers.

    Advanced WYSIWYG editing, best-of-breed imaging functionality, and customizable features make content management simple and efficient. Automatic RSS feeds keep regular viewers updated and bring new viewers to your site.

    Our easy-to-use template engine helps you to keep the look and feel of your Website fresh with an unsurpassed flexibility and range of options. You can also use Article Publisher to get to know your Website dynamics in real time; view which Websites are sending the most traffic to yours, and which search engine spiders visit your site most frequently . and which pages they crawl. Track AdSense clicks and see precisely when and where users clicked. Best of all, automatic installation has you up and running in no time!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • Font

    Font


    In typography, a typeface is a coordinated set of glyphs designed with stylistic unity. A typeface usually comprises an alphabet of letters, numerals, and punctuation marks; it may also include ideograms and symbols, or consist entirely of them, for example, mathematical or map-making symbols. The term typeface is often conflated with font, a term which, historically, had a number of distinct meanings before the advent of desktop publishing; these terms are now effectively synonymous when discussing digital typography. A helpful and still valid distinction between font and typeface is a font's status as a discrete commodity with legal restrictions, while typeface designates a visual appearance or style not immediately reducible to any one foundry's production or proprietary control.

    The art and craft of designing typefaces is called type design. Designers of typefaces are called type designers, and often typographers. In digital typography, type designers are also known as font developers or font designers.

    The size of typefaces and fonts is traditionally measured in points; point has been defined differently at different times, but now the most popular is the Desktop Publishing Point. Font size is also commonly measured in millimeters (mm) and inches.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Download

    Download


    download is to receive data from a remote system, such as a HTTP, FTP server, or other similar systems. A download is any file that is offered for downloading or that has been downloaded.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • JPG (File Interchange Format)

    JPG (File Interchange Format)


    JPEG is a commonly used standard method of compression for photographic images. The name JPEG stands for Joint Photographic Experts Group, the name of the committee who created the standard. The group was organized in 1986, issuing a standard in 1992 which was approved in 1994 as ISO 10918-1. JPEG should not be confused with MPEG, the Moving Picture Experts Group, which produces compression schemes for motion pictures.

    JPEG provides for lossy compression of images (although there are variations on the standard baseline JPEG which are lossless). The file format which employs this compression is commonly also called JPEG; the most common file extension for this format is .jpg, though .jpeg, .jpe, .jfif and .jif are also used.

    JPEG itself specifies both the codec defining how an image is transformed into a stream of bytes, and the file format used to contain that stream. The file format is known as 'JPEG Interchange Format' (Often confused with the JPEG File Interchange Format), and is specified in Annex B of the standard. It is possible for JPEG data to be embedded in other file types, such as TIFF format images.

    JPEG/JFIF is the format most used for storing and transmitting photographs on the World Wide Web. For this application, it is preferred to formats such as GIF, which has a limit of 256 distinct colors that is insufficient for color photographs, and PNG, which produces much larger image files for this type of image. The compression algorithm is not as well suited for line drawings and other textual or iconic graphics, and thus the PNG and GIF formats are preferred for these types of images.

    The MIME media type for JPEG is image/jpeg (defined in RFC 1341).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Search Engine

    Search Engine


    A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • BMP (Bit Mapped)

    BMP (Bit Mapped)


    The BMP (bit mapped) format is used internally in the Microsoft Windows operating system to handle graphics images. These files are typically not compressed resulting in large files.

    The main advantage of BMP files is their wide acceptance, simplicity, and use in Windows programs. However, they may pose problems for users of other operating systems. Commonly, BMP files are used for Microsoft's Paint program. Since most BMP files are uncompressed, and BMP's RLE compression has serious limits[citation needed], the large size of BMP files makes them unsuitable for file transfer. However, Bit Map images are suitable for background images and wallpapers. This is especially true for screen shots. In addition, images from scanners are usually stored in BMP files.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

  • Language Define

    Language Define


    如您對系統內置的語句或名稱不滿意,可透過“語言文字設定”進行修改。

    這份指南將介紹“語言文字設定”中的各項設定。

    “語言文字設定”包含以下資料:
    • 預設文字
      不能修改的“中英文”的系統預設文字語句

    • 自訂文字
      輸入欲取代系統預設的“中英文”文字語句

    針對“語言文字設定”的動作:
    • 編輯
      修改已經修改的“中英文”文字語句。

    注意事項:
    • 一般情況下建議採用系統預設的文字語句

    • 自訂的文字或語句必需簡短,系統會把過長的部份截斷。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Online Status

    Online Status


    我們的“網上商店”系統內置線上瀏覽者追蹤功能,透過“線上客戶”,您能掌握即時的店面瀏覽實況,了解那些客戶正在參觀的商品,以及客戶當時放在“購物車”的東西。

    若您正在提供“線上即時支援服務”,更可直接看看和您聯系中的客戶購物情況,以便提供產品訊息給那位發問中的客戶。

    進入“線上客戶”:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“線上客戶”

    “線上客戶”包含的資料:
    • 客戶名稱
      若瀏覽者已成功登入,將顯示對方的稱呼

    • 國家及IP
      當前瀏覽者的IP及IP區域所屬的國家,該國家未必與顧客所登記的資料相同

    • 上線
      當前瀏覽者的總逗留時間

    • 登入時間
      最初進入網站的時間

    • 最後動作時間
      當前瀏覽者最後點擊的時間

    • 最後連結
      最近訪問的頁面

    針對“線上客戶”的動作:
    • 資訊
      檢視該名瀏覽者或顧客放在“購物車”裏的產品名單及售價

    注意事項:
    • 每筆在線瀏覽記錄,將會在再沒有點擊動作二分鐘後清除

    • 每筆記錄代表一位瀏覽者身份,少數情況下同一位瀏覽者會產生多於一筆的記錄,例如對方的電腦在處理cookies時出現變化,系統無法識別前段身份

    • 一些“搜索引擎”在進行自動化資料採集,系統仍有可能被記錄及顯示成“線上客戶”

    • 一些向您的線上商店發動惡意網路攻擊的情況,系統仍有可能被記錄及顯示成“線上客戶”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Page Content Manager

    Page Content Manager


    我們的“線上商店”設有一些獨立頁面,而某些頁面亦能讓您自由加入適當的訊息,以便令整個商店能展示更多關於您的業務情報。

    透過“頁面內容管理”內建的HTML編輯器,您將能快捷輕鬆地編輯當中內容,就像平日慣常使用的文字處理一樣,而無需專門的編輯知識。

    進入“頁面內容管理”:
    1. 點擊主選單的“資訊管理”

    2. 點擊左選單的“頁面內容管理”

    可供編輯的頁面:
    • 進店歡迎頁
      網站首頁的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括歡迎圖片或“SWF”動畫

    • 首頁文字
      目錄首頁,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 走動文字
      每頁頁頂的“走馬燈”文字訊息,例如一些“新消息”或“宣傳語句”

    • 貨運及退貨說明
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 個人私隱說明
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 服務條款
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 關於我們
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 客戶服務
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 特別消息
      目錄首頁,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 聯絡我們
      堪入於“其他頁面”模板的聯絡頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 訂購完成
      堪入於“其他頁面”模板的訂購完成頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 產品預訂服務
      堪入於“其他頁面”模板的產品預訂服務頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    頁面內容包含的資料:
    • “中英文”頁面HTML
      透過“HTML”編輯器輸入,或利用“原始碼”編輯HTML

    • 顯示狀態
      選擇其中一種狀態,例如“顯示”、“隱藏”

    “頁面內容”適用的“標籤”:
    透過“標籤”能讓資訊正確地顯示,而且能自動對應中英文頁面,無需擔心更改系統設定的聯絡資料後,遺漏修改頁面內容,請使用以下專用“標籤”加插在適當的HTML位置內
    • [[PAGE:HOME_URL]]
      您的線上商店網址

    • [[PAGE:SITE_NAME]]
      您的網站名稱

    • [[PAGE:SITE_DESCRIPTION]]
      您的網站說明 / 簡介

    • [[PAGE:SITE_KEYWORDS]]
      您的網站關鍵字

    • [[PAGE:COMPANY_NAME]]
      您的公司名稱

    • [[PAGE:COMPANY_ADDRESS]]
      您的公司地址

    • [[PAGE:COMPANY_TEL]]
      您的公司聯絡電話號碼

    • [[PAGE:COMPANY_FAX]]
      您的公司傳真機號碼

    • [[PAGE:COMPANY_SERVICE_TEL]]
      您的客戶服務電話號碼

    • [[PAGE:STORE_OWNER]]
      您的網站負責人名稱

    • [[PAGE:STORE_OWNER_EMAIL]]
      主要電子郵件

    • [[PAGE:STORE_ENQUIRY_EMAIL]]
      客戶查詢郵件的收件地址

    • [[PAGE:STORE_ORDER_EMAIL]]
      新訂單的通知電郵地址

    傳統的文字輸入範例:
    歡迎光臨佳佳網上精品商店
    如有問題請致電我們啊,電話是(852)1234 5678


    使用“標籤”後的輸入範例:
    歡迎光臨[[PAGE:SITE_NAME]]
    如有問題請致電我們啊,電話是[[PAGE:COMPANY_TEL]]


    頁面的顯示結果範例:
    歡迎光臨佳佳網上精品商店
    如有問題請致電我們啊,電話是(852)1234 5678


    注意事項:
    • 走動文字的模板標籤:[[HTML:TEXT_SCROLL]]

    • 除“進店歡迎頁”外,其他頁面內容在模板的標籤:[[HTML:DATA_PAGE_CONTENT]]

    • 所有頁面內容必需將“顯示狀態”設為“顯示”,而且需具有內容方可生效

    • 自訂HTML若有圖片,必需使用編輯器的“插入/編輯 圖片”按鈕正確上傳至伺服器,以下是正確的HTML例子:

    • 自訂HTML若有FLASH動畫檔案,必需使用編輯器的“插入/編輯 Flash”按鈕正確上傳至伺服器,以下是正確的HTML例子:

    • 若需借助其他HTML軟件預先完成排版,強列建議使用“FrontPage”、“Dreamweaver”,而不應以“MicroSoft Word”的文字編輯器進行

    • 盡量不要在網站任何頁面輸入聯絡電郵地址,應推薦客戶使用“支援服務記錄”(聯絡我們)的線上表格進行聯繫,這行動令所有查詢都能被記錄,亦可防範惡意程序抓到您的電郵地址發送垃圾郵件(系統在“聯絡我們”顯示的電郵地址已經過圖片轉化處理,惡意程序無法提取內容)


    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Quick Update Products

    Quick Update Products


    使用“快捷產品更新”您能一次過針對某一目錄、某一品牌、或所有產品進行簡易更新,而且每次最多可同時處理一百項產品。

    “快捷產品更新”能處理的資料包括:型號、銷售狀態、特色產品狀態、重量、存貨量、品牌、以及普通售價等一般經常改動的資料,以單頁修改方式,令您的管理變得輕鬆。

    其他不常修改的資料,例如產品中英文名稱、說明簡介等,仍需要透過“產品管理”逐一進行。

    進入“快捷產品更新”管理:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“快捷產品更新”

    每項“快捷產品更新”包含的資料:
    • 型號
      產品的型號,最多125個字元(按需要使用)

    • 銷售狀態
      點擊狀態列的“綠色”或“紅色”按鈕

    • 特色產品狀態
      點擊狀態列的“特色產品”按鈕

    • 重量
      計算運費的基礎(按需要使用)

    • 存貨量
      可供銷售的數量,根據系統設定可選擇售出自動扣減,系統亦以數量在店面顯示各種“有存貨”、“限量發售”、“已售清”提示(必需輸入)

    • 品牌
      如有預先設定“品牌或廠商”,則產品可歸類在品牌內(按需要使用)

    • 售價
      供普通顧客的售價,沒有“一般售價”顧客則只可提出查詢(按需要使用)

    針對“快捷產品更新”的動作:
    • 展示數目
      選擇單頁最多例出的產品數量

    • 選擇目錄
      選擇“最上層”的所有產品,或指定目錄的產品

    • 選擇品牌
      選擇所有產品,或指定品牌的產品

    • 更新
      完成後按“儲存”或“更新”,或按“返回”放棄並返回列表


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Margin Cost Report

    Margin Cost Report


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    “成本報告”能讓您知悉產品的利潤,而這些資料只供管理統計,與店面銷售無任何關係與影響。

    進入“成本報告”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“成本報告”

    每項“成本報告”包含的資料:
    • 圖片

    • 產品名稱

    • 成本

    • 售價

    • 利潤

    針對“成本報告”的動作:
    • 編輯
      修改產品各項資料,包括成本數值

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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