http://www.ec2biz.com Provides full service ecommerce shopping cart solutions including integrated marketing analysis, multiple storefronts, easy design, & customization. en Copyright 2008 Focus Network Company ec2biz@gmail.com (Focus Network Company) Tue, 13 May 2008 08:39:10 GMT Amazon RSS Feed Generator http://www.ec2biz.com/images/logo/logo_2007_www.ec2biz.com_144x31.gif http://www.ec2biz.com 144 31 Provides full service ecommerce shopping cart solutions including integrated marketing analysis, multiple storefronts, easy design, & customization. 首先感謝您選用Ec2Biz電子商務系統。現時在亞洲各國，由以日本、台灣等地區的電子商務及網上營商已經發展成熟，而香港亦因擁有國際金融中心及先進的物流科技等重要資源，使得電子商務對各大中小企業來說已是公司業務的重要成功因素。以往由於很多公司受資源所限，要發展電子商務需面對種種障礙，例如沒有熟識有關技術的工程人員、對投資網絡器材及日後維護顯得難以入手，以致 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-25/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-25/25 E-Store Getting Started 所有透過Ec2Biz電子商務系統的日常操作無需增設特別的硬件，全部均利用Web Base操作，一套已連接互聯網的電腦及瀏覽器即可完成所有操作。但為提高效率，我們建議使用以下設備：Pentium 4 1.6Ghz 或以上中央處理器256MByte 基本記憶體60GB或以上的硬碟65,535色 / 1,024x768 VGA級顯示器Windows XP及Internet Explorer 6.0以上瀏覽器，並開啟Cookies、Java、ActiveX另外亦建議準 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-26/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-26/26 E-Store Getting Started 對於已運作的業務，貴公司可能需要作出一些安排及改動，因電子商務在某程度上需要精確的資料，例如貨運費用、貨品的售價等，所以在展示產品給顧客前，務必在正式輸入系統前預先準備所需資料。將會展示於網站的一般「中英文」資料：網站主題網站說明 / 簡介網站關鍵字將會展示於網站和各類“電子郵件”內的「中英文」聯絡資料資料：網站負責人稱呼主要電子郵件客戶查詢郵件的收 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-27/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-27/27 E-Store Getting Started 在貴公司採用我們的系統過程裏，除了初次完善的設定後，往後的管理可能會十分繁重，由於在互聯網上潛在著巨大商機和不分國別界限，所以因由開業初期的零碎訂單及客戶查詢，以至貴公司網站及業務續漸被更多人認識，這時會出現大量的客戶查詢及訂單，所以貴公司必須及早作好安排，提高業務效率。因為每間公司的業務均不盡相同，我們實難以一一說明，但以下是一些根據現時我們的 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-28/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-28/28 E-Store Getting Started 每當顧客經瀏覽貴公司網站後，可能會對某種產品感興趣，有些顧客會即時進行訂購，亦有可能先透過查詢待了解更多相關資料後才進行訂購，現時的營商環境均講求高效率，所以對客戶的服務亦需盡快回應。在我們的經驗來說，一般顧客均希望產品供應商向他/她們第一時間回覆，如在辦工時間內可啟動我們提供的顧客即時查詢系統，以文字型式即時接觸客戶，但人手不能配合，亦盡量在十二 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-29/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-29/29 E-Store Getting Started 對於包裝精美的產品，實物和網上看到的圖片可能出現少許差別，而我們的系統預設主要產品圖片自動裁放及優化技術，每張上載到何服器的圖片會自動產生合符最佳效果的優化分圖，並非其他公司只改變圖片闊度及高度的原圖，所以在您上載圖片後再往商店主頁看到的圖片(經優化)是較美觀及低失真。而我們建議您在數碼相機或圖片掃描器取得的圖片擋案，最好先把背景除去，這可利用一些 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-30/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-30/30 E-Store Getting Started 對於商貿網站而言，內容文字佔著整體美觀感的重要環節，每頁適當地以整齊編排和簡短字數表達意思，可令訪問者看得容易理解和輕鬆，亦增強貴公司的企業型像。在我們的系統裏已內置了容易操作的HTML編輯器，可針對產品內容簡介及各訊息頁面進行編輯或修改，這編輯器的基本使用方式跟普通文書處理軟件很接近，如有一般文書處理的經驗，在使用上應很快熟習，當然我們仍建議在正式 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-31/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-31/31 E-Store Getting Started Before you start using the Administer Center, it is important to understand the documentation conventions used in it.This guide is intended for hosting E-Store who manage their servers through Administer Center and have access to administrator's account in the control panel.Ec2Biz “Online E-Store System” is a e-commerce automation solution that ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-33/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-33/33 E-Store Getting Started Ec2Biz的「網上商店系統」的系統具備很多現時在電子商務上適用的方案，而且整合了大量獨特的功能，讓您在運營線上銷售的過程得到最高回報，而且我們的系統不斷加以改良。經過歷年的客戶反影後，現在的軟件版本已較前的更易操作，而且改善了控制介面，讓您無論進行初始設定或是日常操作，都可感覺輕鬆快捷。為了讓您能更快捷地進行「初始設定」，我們特意整理了這份指南，以一 ... http://www.ec2biz.com/en/section-knowledge/c-1_7/id-32/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_7/id-32/32 E-Store Getting Started 產品的目錄結構對整個商店來說是非常重要的，一套良好的目錄結構對顧客可帶來更流暢的瀏覽，對日常管理亦會更有效率。Ec2Biz的「網上商店系統」支援無限層級的目錄，目錄間亦可隨時移至不同位置。目錄的結構主要由“最上層”向下發展，每個目錄可以建立不同的副目錄，直至最終的產品儲存位置。雖然我們的目錄系統可以無限層級分支，但是建議最多使用三層，這將會令管理上較為 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-34/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-34/34 E-Store Products and Categories 產品被視為業務上的靈魂，所以出色的產品編排及美觀的產品圖片，將可令銷售額帶來可觀的數字，為了令商店的編排達到最佳化，所有產品的圖片及文字說明應該採用統一的風格。例如產品主體的清晰、擺放角度、尺吋比例應該一致，圖片亦應先進行“去背”、“退地”等處理。而產品的說明文字應簡潔易讀，切勿加插過於花巧的小圖示，因顧客在選購產品前最希望知道的是產品的規格和特 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-35/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-35/35 E-Store Products and Categories Ec2Biz的「網上商店系統」支援特價產品促銷方案，您可為指定的產品設為特價品，所有已設特價的產品無論在目錄或產品詳細頁均會顯示特價提示，而且在店面裏亦設有整頁的“特價產品”介紹，至於店面首頁，可根據需要加入“特價產品”走馬燈式的注目介紹。每項特價產品可以具備針對普通顧客的“普通特價”，或針對群組客戶的“群組特價”。不同的客戶將可享所屬的優惠價。特價產 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-36/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-36/36 E-Store Products and Categories 當您的產品屬於即將發售，您可預先把產品增加到店面，並以“預訂產品”型式接受顧客的訂購或查詢。所有產品若有特別注明“開售日期”的話，均被系統視為“預訂產品”的，而上店面的產品目錄，可根據設定顯示這些“產品預訂”。當該產品被訂購時，店面亦會提示顧客，顧客若接納先預訂後取貨則便可如常繼續完成訂單。請您在收到這些預訂產品的訂購單時關注及記錄，以便在產品發 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-37/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-37/37 E-Store Products and Categories Ec2Biz的「網上商店系統」支援“特色產品”方案，能讓您從眾多產品中挑選一些具特色，或希望重點促銷的產品，在店面首頁及相關目錄以注目方式顯示。這方案可令顧客更易發現這些經挑選的產品，進而引起瀏覽的興趣，亦令這些產品得到更佳銷售。“特色”產品跟其他一般產品無異，這方案只是提供一種更易吸引顧客瀏覽的途徑。每項產品包含的資料：特色產品選擇：“是”或“不是” ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-38/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-38/38 E-Store Products and Categories “附加產品資料”適合用於一些需要提供額外說明，或更詳盡產品規格的商品，這些附加的產品資料不會主動在“產品詳細頁”顯示，而是在該項產品的頁面展示含有連結的主題。當顧客點擊該主題，隨即便會彈出另一個小型視窗並在視窗內顯示這些“附加產品資料”。每項附加產品資料包含的資料：“中英文”主題 - 最多125個字元“中英文”內容 - 無限制內容，以“HTML”型式儲存及顯示 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-39/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-39/39 E-Store Products and Categories “附加推韉產品”（關聯產品）適合將一些同係列，或相關的產品建立關聯，當顧客瀏覽某產品的同時，若該產品已建立對其他產品關聯，在介紹頁面下將顯示其他的關聯產品，這讓便可達到顧客選購一件商品的同時，對這些推韉產品考慮一同購買，創做最有效的促銷。根據採用這種產品關聯的客戶反影，生意及銷售件數比較未使用前最多上升達30%，所以請您關注這方案並善用之。“關聯產品 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-40/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-40/40 E-Store Products and Categories 如果您的產品具備一些規格，而希望以一套有效的標準方式管理，令編輯產品及店面展示時更整齊美觀，則可使用這裏介紹的獨特功能。總括來說，“商品欄位”就是可讓您預先設定一些針對產品規格的名稱，讓編輯產品時能按需要而輸入相關資料，令產品頁面的說明與規格明顯地分隔，而且顧客瀏覽時更易更清晰了解產品。有輸入“商品欄位”名稱及資料的產品跟沒有輸入的一般產品無異， ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-41/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-41/41 E-Store Products and Categories 如果您的產品是由多個“品牌”或“廠商”組成，這樣便可透過“品牌或廠商”的預先設定，將產品歸納在所屬的品牌內。透過“品牌或廠商”，您的多元化產品不會再感覺混亂，而是變得讓顧客更容易集中瀏覽、架構更清楚，而且更能提高管理產品的效率。進入“品牌或廠商”管理：點擊主選單的“分類目錄/產品管理”點擊左選單的“品牌或廠商”每項“品牌或廠商”包含的資料：品牌名稱 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-42/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-42/42 E-Store Products and Categories “商品特性”能允許您在某一項產品上，預先設定可供顧客在訂購時選擇更合適的產品細節，而且有效減少收到訂單後的種種跟進工作。例如您正在售賣的西褲，應該具備不同的“顏色”、“腰圍”、“褲長”等，以供顧客選購，而透過“商品特性”的預先設定，您便可自定產品選擇上的各種“選項名稱”和“選項值”。當完成設定所有的“商品特性”後，您便可參考及使用下一節指南介紹的 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-43/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-43/43 E-Store Products and Categories “商品特性”能允許您在某一項產品上，預先設定可供顧客在訂購時選擇更合適的產品細節，而且有效減少收到訂單後的種種跟進工作。例如您正在售賣的西褲，應該具備不同的“顏色”、“腰圍”、“褲長”等，以供顧客選購，而透過“商品特性”的預先設定，您便可自定產品選擇上的各種“選項名稱”和“選項值”。在您的‘網上商店’銷售的產品，都可以個別地套用合適的“商品特性” ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-44/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-44/44 E-Store Products and Categories 我們的“線上商店”系統，能讓你的顧客針對某些產品發表用後感或意見，令商店更具互動感，亦可令其他有意購買的顧客獲取更多用家的評論資訊。對於大部份的正面產品評論，管理員大可不必操心，但若出現一些負面的產品評論，這時管理員便需要衡量是否把評論修改或甚至刪除它。而“顧客心聲”是為已登記的會員而設，不論該名會員是否曾購買產品，都可直接參與發表他／她的評論心 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-45/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-45/45 E-Store Products and Categories 使用“快捷產品更新”您能一次過針對某一目錄、某一品牌、或所有產品進行簡易更新，而且每次最多可同時處理一百項產品。“快捷產品更新”能處理的資料包括：型號、銷售狀態、特色產品狀態、重量、存貨量、品牌、以及普通售價等一般經常改動的資料，以單頁修改方式，令您的管理變得輕鬆。其他不常修改的資料，例如產品中英文名稱、說明簡介等，仍需要透過“產品管理”逐一進行 ... http://www.ec2biz.com/en/section-knowledge/c-1_8/id-46/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_8/id-46/46 E-Store Products and Categories 我們的“網上商店”系統，提供高效率的客戶（顧客、會員）管理，讓您提供優質的客戶服務之餘，更能掌握線上業務的發展方向。所有經由您的“網上商店”登記成為會員，或曾經訂購產品的顧客，系統都會把他／她們的“聯絡資料”記錄下來，透過這些資料，可讓您進行各種聯絡、推廣、訂單跟進。如果您的“線上商店”在“系統設定”設置“新增客戶批核選擇”屬需經管理員批核的情況 ... http://www.ec2biz.com/en/section-knowledge/c-1_9/id-48/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_9/id-48/48 E-Store Customer Management 我們的“網上購物商店”系統支援多層級會員制，簡稱“客戶群組”，而且所有群組可透過單一網站集中管理。“客戶群組”為您的網上業務提供極具彈性的方案，除了一般零售客戶外，更可發揮創意，建立一些具特別購物折扣的“尊貴會員”或是針對B2B的“批發客戶”。您可為不同的“客戶群組”制定不同的購物折扣率，而在產品的售價方面，亦可設定個別的“自動計算群組售價”，或是“ ... http://www.ec2biz.com/en/section-knowledge/c-1_9/id-49/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_9/id-49/49 E-Store Customer Management Ec2Biz的「網上商店系統」支援“會員現金積分”方案，讓顧客每次購物都能賺取“現金回贈”供下次的購物結帳扣減應付金額。我們相信透過這項獨特的方案，能令到在您的“網上商店”購物的顧客更能體驗銷費的樂趣，當顧客持有“現金積分”時，必定希望能夠於購物時使用以獲享優惠，所以“再次銷售”的比例必會比較其他沒有“現金積分”的商店為高，直接讓您運營“電子商務”時達 ... http://www.ec2biz.com/en/section-knowledge/c-1_9/id-50/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_9/id-50/50 E-Store Customer Management 我們的“網上開店”系統，可以同時以單一網站實行“B2C”和“B2B”的方案，如果您決定以“B2B”型式營運線上貿易，則可透過向每一位登記的會員進行篩選，確保不會令業務資料外流給競爭對手。而這份指南將介紹如何處理登記會員的確認工作。設首先確定已經把“系統設定”的“會員設定”裏“新增客戶批核選擇”設成“需批核”。若希望商店產品的售價只讓已批核會員觀看，請同時將 ... http://www.ec2biz.com/en/section-knowledge/c-1_9/id-104/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_9/id-104/104 E-Store Customer Management “訂單管理”是整套網上業務的核心之一，為了能讓日常的管理更有效率，請您細心閱讀這份指南。當會員從“網上商店”挑選了有興趣的產品，並把產品放入“購物車”後，便可進行結帳，在顧客完成幾個步驟後，包括“選擇貨運方式”、“選擇付款方式”、以及最後確認無誤後，按下“確認”並完成訂購程序，系統便會把訂購資料記錄，並且向顧客及管理員發出訂購確認通知。這時管理員 ... http://www.ec2biz.com/en/section-knowledge/c-1_10/id-47/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_10/id-47/47 E-Store Order Management “支援服務記錄”為您提供完善而有效率的客戶服務處理，使用這項獨特的功能，您可以集中管理所有經由商店發出的查詢，更可擺脫以往依靠電子郵件的零碎方式。無論顧客針對一般事項、產品、訂單、以及合作的諮詢，所有雙方的對答都會被獨立而順序地記錄，而且在檢視處理進度裡，雙方都能由下至上了解當前的最近狀態。您的每一項回覆，查詢者可透過點擊專用的網址超連結，直接檢 ... http://www.ec2biz.com/en/section-knowledge/c-1_11/id-51/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_11/id-51/51 E-Store Messenger Centre “電子報”系統有別於一般的電子郵件行銷方式，由於使用電郵發放訊息，往往無法追蹤收件人是否已經檢閱內客，以至不能掌握宣傳訊息的有效性，而且通過普通電子郵件，較難建立精美的內容，同時也無法為每封電郵通訊附帶大量圖片。而我們的“線上商店系統”則內建設計貼心、使用簡易的“電子報”系統，除方便管理外，更具備以下特點：使用模版技術，為每項電子報提供不同的風格 ... http://www.ec2biz.com/en/section-knowledge/c-1_11/id-52/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_11/id-52/52 E-Store Messenger Centre “網上商店”系統內置電子郵件發佈功能，配合“電子郵件樣式”，您能向指定對像或所有會員，寄發具專業風範的郵件訊息。這編指南介紹的細節，同樣適用於其他與“電子郵件”相關的功能，例如“購物訂單”、“現金積分”、“待確認會員”、“支援服務記錄”。進入“寄電子郵件”管理：點擊主選單的“訊息中心/電子報”點擊左選單的“寄電子郵件”每項“電子郵件”包含的資料：寄 ... http://www.ec2biz.com/en/section-knowledge/c-1_11/id-53/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_11/id-53/53 E-Store Messenger Centre 透過“傳送手機短訊”您能夠將訊息以“SMS”傳送到全球任何國家的手機，而且費用相宜，令您的客戶無需特別關注電子郵箱，亦能第一時間得述您的重要訊息。使用“傳送手機短訊”前，您需預先購買“短訊額”，當購買後，每次由您發送短訊，或由系統發出短訊後，相應的使用量便會從您的短訊額中扣除。這編指南亦適用於其他與“傳送手機短訊”相關功能，例如“購物訂單”、“支援服 ... http://www.ec2biz.com/en/section-knowledge/c-1_11/id-54/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_11/id-54/54 E-Store Messenger Centre 當網路購物已經成為一種普遍的消費型態，線上即時客戶服務就變成現今電子商務必然的趨勢！當你的顧戶需要緊急技術支援，或者是在結束一筆網路交易之前對你新促銷活動有疑問，在這些情況下，透過電子郵件的客戶服務並不能在第一時間滿足顧客的需求。當你想要提供最新的促銷活動或是告訴你的訪客尚未公佈在網站上的新消息時，線上即時的客戶服務就可以搶先提供最新的訊息以及創 ... http://www.ec2biz.com/en/section-knowledge/c-1_11/id-55/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_11/id-55/55 E-Store Messenger Centre 在線上商店設立“討論區”，能有效幫助提升瀏覽量，進而令產品銷售業績達至更高峰。專屬的“討論區”與一般外部連接的常見討論區具有很大的差別，因專屬“討論區”能跟商店風格完全配合，而且商店內的會員可直接參與討論，無需再次註冊，所以無論討論的會員與管理員均可輕鬆操作。由於專屬“討論區”屬實時互動，所有在線的會員都能根據自己的喜好，參與不同話題的討論，會員 ... http://www.ec2biz.com/en/section-knowledge/c-1_11/id-100/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_11/id-100/100 E-Store Messenger Centre 我們的“線上商店”設有一些獨立頁面，而某些頁面亦能讓您自由加入適當的訊息，以便令整個商店能展示更多關於您的業務情報。透過“頁面內容管理”內建的HTML編輯器，您將能快捷輕鬆地編輯當中內容，就像平日慣常使用的文字處理一樣，而無需專門的編輯知識。進入“頁面內容管理”：點擊主選單的“資訊管理”點擊左選單的“頁面內容管理”可供編輯的頁面：進店歡迎頁網站首頁的 ... http://www.ec2biz.com/en/section-knowledge/c-1_13/id-62/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_13/id-62/62 E-Store Information Manager 透過“公司新消息”能讓您在商店首頁發佈業務的“最近動向”、“優惠情報”、“節日休假安排”等資料，從此，您的顧客便能知悉您的業務近況。進入“公司新消息”：點擊主選單的“資訊管理”點擊左選單的“公司新消息”每項“公司新消息”包含的資料：主題“中英文”主題，例如“4月份新貨上架，精選時裝、配件一律大特價”內容“中英文”內容，透過“HTML”編輯器輸入，或利用 ... http://www.ec2biz.com/en/section-knowledge/c-1_13/id-63/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_13/id-63/63 E-Store Information Manager 為增加“網上商店”的互動感，我們特意設計了這項“投票活動”，讓顧客在購物之餘，更可對商店有關的事情投下心水的一票。您可建立不限數量的“投票主題”和每項“分類目錄”相關的投票，如投票主票與某一目錄相關，系統便會在投票頁面展示相關產品，令產品更易受到關注。進入“票選管理”：點擊主選單的“票選管理”點擊左選單的“票選管理”每項“票選”包含的資料：票選主 ... http://www.ec2biz.com/en/section-knowledge/c-1_15/id-66/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_15/id-66/66 E-Store Polls Events 系統設定對您的商店十分重要，不適當的設定會嚴重影響整個電子商店的運作，亦有可能令顧客無法暢順瀏覽或訂購商品。所以我們建議您在新的商店進行細心的設定，而設定完成後必須在您的電子商店進行觀察和模擬交易，看看有沒有因不正當設定而引致錯誤。在一般情況下，除“初始設定”外，不應經常修改系統設定。聯絡資料系包含的資料：網站資料：“中英文”網站主題將套用於商店 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-67/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-67/67 E-Store System Setting Ec2Biz的「網上商店系統」提供極多樣化的商店功能，而且很多都屬獨有的，每使商店能暢順運作，請務必細心閱讀這裏介紹的“一般設定”。這些設定包含很多關乎商店的細節，若設定不當，將引致顧客不能順利訂購產品，或訂單的應付金額不正確。所以在“初始設定”或“日後修改”後，必需進行模擬購物，以確定商店能正確工作。一般設定包含以下資料：基本設置：以語言類別轉換貨幣 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-68/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-68/68 E-Store System Setting Ec2Biz的「網上商店系統」具備首創的動態優化技術，能讓您的線上商店較其他同業“脫穎而出”。請選用一些和您的業務或產品有關的“關鍵字”，關鍵字越多則能令您的網站越受搜索引擎關注。搜尋引擎最佳化(Search Engine Optimization，簡稱SEO)是一種利用搜索引擎的搜索規則來提高目的網站在有關搜索引擎內的提名的方式。由於不少研究發現，搜索引擎的用戶往往只會留意搜索結果 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-69/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-69/69 E-Store System Setting Ec2Biz的「網上商店系統」提供極多樣化的商店功能，而且很多都屬獨有的，每使商店能暢順運作，請務必細心閱讀這裏介紹的“圖片、數值”設定。這些設定包含很多關乎商店的顯示細節，包括“圖片”尺寸、比例，以及各類頁面的顯示列數等，若設定不當，將引致網站及“商店”的視覺效果大打折扣，嚴重者直接影響顧客的瀏覽。所以在“初始設定”或“日後修改”後，必需進行模擬購物 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-70/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-70/70 E-Store System Setting 在我們的系統裏，會員的定義跟顧客相同，所有曾到達您的商店並完成登記的人仕，他／她們便是您的會員，而會員資料亦是您業務資產之一，請善用會員資料。這份指南將介紹在系統裏針對會員的各項設定。“會員設定”包含的資料：新會員的預設群組若您有設立不同的“客戶群組”，則需選擇一個預設的新登記會員群組新增客戶批核選擇若您的網上業務屬B2B型式，可指定所有新登記的會員 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-101/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-101/101 E-Store System Setting Ec2Biz的「網上商店系統」支援多種優惠顧客的方案，包括“現金積分系統”、“優惠禮券”及“電子禮券”。這些獨特的方案除了能提供購物優惠給顧客外，亦可利用這些優惠吸引未登記的人仕盡快成為您的會員。若您在設定裏使用了對“新會員優待”，請盡量以各種方式把訊息告訴瀏覽人仕，例如商店首頁設置“廣告橫額”，或透過“搜索引擎”刊登廣告。“新會員優待”包含的資料：現 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-71/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-71/71 E-Store System Setting Ec2Biz的「網上商店系統」支援“會員現金積分”方案，讓顧客每次購物都能賺取“現金回贈”供下次的購物結帳扣減應付金額。我們相信透過這項獨特的方案，能令到在您的“網上商店”購物的顧客更能體驗銷費的樂趣，當顧客持有“現金積分”時，必定希望能夠於購物時使用以獲享優惠，所以“再次銷售”的比例必會比較其他沒有“現金積分”的商店為高，直接讓您運營“電子商務”時達 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-102/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-102/102 E-Store System Setting “支援服務記錄”能提供高效率、管理簡易的雙向溝通環境，比一般只依靠電子郵件進行通信的模式不同。當顧客（查詢者）需要向店主查詢問題的時候，只要直接在“聯絡我們”的頁面輸入個人資料及問題的內容，簡單地點擊“寄出”，系統便會記錄該項查詢，並且即時向“查詢者”及管理員發出確認郵件。當管理員知悉及回覆查詢後，系統便會記錄往後的答覆，並同時發出電郵通知“查詢 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-72/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-72/72 E-Store System Setting 為令“網上商店”能配合您的運營環境，所以系統需要進行“本地化”的“初始設定”。“本地化”的意思是整個系統能以您指定的環境執行各種任務，包括指定的“貨幣匯率”、“語系”、訂單狀態”、以及“國別和地區”。這份指南將介紹“本地化”中的各項設定。“貨幣設定”包含以下資料：名稱貨幣的“英文”名稱代碼貨幣的代碼，必需為三字元的英文大寫，例如“HKD”，詳情可參考 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-73/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-73/73 E-Store System Setting 如您對系統內置的語句或名稱不滿意，可透過“語言文字設定”進行修改。這份指南將介紹“語言文字設定”中的各項設定。“語言文字設定”包含以下資料：預設文字不能修改的“中英文”的系統預設文字語句自訂文字輸入欲取代系統預設的“中英文”文字語句針對“語言文字設定”的動作：編輯修改已經修改的“中英文”文字語句。注意事項：一般情況下建議採用系統預設的文字語句自訂 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-74/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-74/74 E-Store System Setting 我們的“網上商店”系統，支援預收稅款功能，若您銷售的產品在某些國家屬於需繳稅款的話，您便可在系統預先設定相關稅別與稅率，以便系統為產品加上絯該稅率直接向顧客收取。雖然大部份情況下若產品屬需繳稅的，都是由顧客自行處理入口稅的問題，商店負責人是無需特別處理，但是我們仍預備這項功能，讓您在需要時能夠使用。這份指南將介紹“稅區、稅別、稅率”中的各項設定。 ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-75/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-75/75 E-Store System Setting 我們的“網上商店”系統，需要利用多個電郵地址進行各種跟顧客溝通的用途，亦需要透過電子郵件向您通知運營狀況。一般情況下，我們都會為新建立的“網上開店”預先建立了數個常用的電郵地址，若您需要增加額外的電郵地址，可透過這份指南介紹的步驟進行管理。這份指南介紹的電子郵件設定，不適用於“獨立伺服器網上商店”、“套裝版權網上商店”、以及“開發版網上商店”。“ ... http://www.ec2biz.com/en/section-knowledge/c-1_16/id-99/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_16/id-99/99 E-Store System Setting 我們的“線上商店”系統，允許業務由多個管理員進行維護，而且可設定一些權限，讓指定的管理員只可執行獲受權的區域。請先設定下一節指南介紹的“管理員群組”，並且為群組指定權限，再為其他人管理員設定相應郡組。進入“管理員設定”：點擊主選單的“系統管理員”點擊左選單的“管理員設定”每項“管理員設定”包含的資料：姓氏最多32個字元（必需輸入）名字最多32個字元（ ... http://www.ec2biz.com/en/section-knowledge/c-1_17/id-76/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_17/id-76/76 E-Store Administrators 我們的“線上商店”系統，允許業務由多個管理員進行維護，而且可設定一些權限，讓指定的管理員只可執行獲受權的區域。如需設定其他管理群組，請先完成這編指南的“管理員群組”，再參考上一節介紹的“管理員設定”。進入“管理員群組”：點擊主選單的“系統管理員”點擊左選單的“管理員群組”每項“管理員群組”包含的資料：管理群組名稱簡短的群組名稱，最多32個字元（必需 ... http://www.ec2biz.com/en/section-knowledge/c-1_17/id-77/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_17/id-77/77 E-Store Administrators 我們開發的“網上商店”系統，具備獨特的“優惠禮券”方案，讓您的線上商店跟“實體商店”一樣，給與顧客特別的優惠，令顧客買得開心，從而幫助線上業務達致更佳銷售業績。“優惠禮券”的理念十分簡單，您只要在建立時，設定禮券的價值金額，如有需要，更可制定使用的規章，系統便會隨機產生禮券的“啟用編號”。當完成禮券的創立後，您便可向所有會員、指定的“客戶群組”、 ... http://www.ec2biz.com/en/section-knowledge/c-1_18/id-78/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_18/id-78/78 E-Store E-Coupon and Voucher 若您的“線上商店”提供可選購的“電子禮券”，基於保障原因，必需經由管理員進行批核，以確保訂購的付款交易無誤，才存進顧客的電子禮券帳戶。如接獲顧客購買“電子禮券”的訂單，務必確認有關的付款交易已完成，方可批核顧客的“電子禮券”。“電子禮券”與“優惠禮券”的差別：電子禮券跟現金相同，不含任何使用限制，顧客可付款自購，或由管理員簽發優惠禮券可設定若干行 ... http://www.ec2biz.com/en/section-knowledge/c-1_18/id-79/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_18/id-79/79 E-Store E-Coupon and Voucher “電子禮券”方案能讓您更靈活地提供促銷優惠，例如每當商店有新品推出時，可透過向會員寄贈小額的現金電子禮券，吸引會員搶購您的新品之餘，更同時享受優惠帶來的樂趣。而在一些特殊情況，您亦可利用“電子禮券”解決銷售過程出現的麻煩，例如：顧客已付全數貨款，但訂購產品中某些未能如期付運，而且經雙方協議，利用電子禮券替代退款顧客收到的訂購品出現瑕疵，為減少退換 ... http://www.ec2biz.com/en/section-knowledge/c-1_18/id-80/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_18/id-80/80 E-Store E-Coupon and Voucher 透過“已發出禮券狀態”的實時報告，您能隨時掌握已簽發的“電子禮券”，報告的內容包括禮券的寄出日期，啟用資訊等。請注意，寄贈的“電子禮券”需要收件者透過“啟用編號”行使禮券，而且跟現金相同，並無使用限制，若需設定具備使用條件的禮券，請參考“優惠禮券管理”。進入“已發出禮券狀態”：點擊主選單的“電子禮券/優惠禮券”點擊左選單的“已發出禮券狀態”每項“已 ... http://www.ec2biz.com/en/section-knowledge/c-1_18/id-81/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_18/id-81/81 E-Store E-Coupon and Voucher 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。進入“業務日誌報告”：點擊主選單的“報表及統計”點擊左選單的“業務日誌報告”每項“業務日誌報告”包含的資料：獨立訪問量選擇週期內的獨立IP 地 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-82/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_19/id-82/82 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。進入“熱門商品排名”：點擊主選單的“報表及統計”點擊左選單的“熱門商品排名”每項“熱門商品排名”包含的資料：圖片商品售價型號瀏覽次數銷售數 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-83/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_19/id-83/83 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。“存貸不足報表”能讓您掌握某些產品存量不足，以便進行補貨或停止顯示產品。進入“存貸不足報表”：點擊主選單的“報表及統計”點擊左選單的“存貸 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-84/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_19/id-84/84 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。進入“客戶購物排行榜”：點擊主選單的“報表及統計”點擊左選單的“客戶購物排行榜”每項“客戶購物排行榜”包含的資料：客戶名稱國別群組訂單次數 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-85/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_19/id-85/85 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。進入“客戶類型分析”：點擊主選單的“報表及統計”點擊左選單的“客戶類型分析”每項“客戶類型分析”包含的資料：性別統計國家統計年齡統計針對“ ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-86/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_19/id-86/86 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。“購物車未完成報告”能讓您知悉顧客放在“購物車”的產品，而這些產品名單的存在，意味顧客未進行結帳，或結帳過程遇到難題，這時您便可了解顧客的 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-87/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_19/id-87/87 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。“週期銷售報表”能讓您知悉在特定規則和日期範圍內的“銷售數據”，例如您可指定由“日期A”至“日期B”內的已完成訂單及產品銷售報表。進入“週期 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-88/support.aspx Tue, 13 May 2008 08:39:10 GMT /en/section-knowledge/c-1_19/id-88/88 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。進入“每月收益報告”：點擊主選單的“報表及統計”點擊左選單的“每月收益報告”每項“每月收益報告”包含的資料：本地銷售海外銷售貨運費稅項金額 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-89/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_19/id-89/89 E-Store Reports and Statistics 我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。“成本報告”能讓您知悉產品的利潤，而這些資料只供管理統計，與店面銷售無任何關係與影響。進入“成本報告”：點擊主選單的“報表及統計”點擊左選 ... http://www.ec2biz.com/en/section-knowledge/c-1_19/id-90/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_19/id-90/90 E-Store Reports and Statistics 對於“電子商務”系統的持續運作，均依賴可靠而穩定的“資料庫”記錄所有的資料，而每當頁面的取存、顧客的各種動作、以及管理員的日常維護，都會改動“資料庫”中相關的資料表。由於“資料庫”的內容隨著各種的“讀”、“寫”、“比較”、“搜查”，都會不停地改變，所以備份的工作將顯得十分重要。我們的系統已經內置每天備份“資料庫”的功能，管理員一般無需刻意處理，但 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-91/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-91/91 E-Store System Tools 我們的“網上開店”系統支援多種廣告方案，除了一般靜態圖片橫額外，亦支援客戶自訂HTML及動態廣告功能。您可以透過“廣告總管”放置自己的產品宣傳、優惠資訊、出版者在線廣告、以及“合作機構”的廣告，而且每個廣告都附有統計資料，讓您拿捏每個廣告的宣傳成效。系統對於各種廣告的管理，採用“廣告群組”的方式，其優點是只要您將不同的廣告配合群組，在佔用頁面最少位置 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-92/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-92/92 E-Store System Tools “檔案總管”能讓您上載各類檔案文件，由於我們的“網上商店”系統未有提供FTP功能，所以便需透過“檔案總管”進行“上載”、“下載”、以及檔案的管理。您能上載一些檔案文件或網頁文件供顧客瀏覽。進入“檔案總管”：點擊主選單的“系統工具”點擊左選單的“檔案總管”“檔案總管”包含的資料：檔名必需以英文或數字組成，其中可包含的符號只有“-”、“_”，其他符號、空格 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-93/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-93/93 E-Store System Tools “匯出、匯入資料”能讓您透過此項功能將“線上商店”系統內主要的“數據”輸出來，供其他應用軟件使用，或透過“匯入”將資料儲存至“數據庫”。進入“匯出、匯入資料”：點擊主選單的“系統工具”點擊左選單的“匯出、匯入資料”從主螢幕透過浮動按鈕選擇“資料匯出”或“資料匯入”“資料匯出”包含的資料：資料類型從下拉選單挑選欲匯出的資料類型匯出格式CSV逗號分隔純文 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-94/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-94/94 E-Store System Tools “電子郵件樣式”（包括SMS“傳送手機短訊”範本）能讓您預先編輯所有在“線上商店”網站的“電子郵件”範本，令您寄出的每一封郵件都具備專業風範，而且在管理上更有效率。透過郵件範本，每封寄出的郵件內容都會被套用到相關的範本，而且透過預設標籤，一些重要的訊息均會直接在標籤中套用，令您節省以往需要撰寫全編郵件的時間。郵件範本主要包含“上款”、“下款”、以及動 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-95/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-95/95 E-Store System Tools 透過“電子郵件副本”，您能翻閱最近從“管理員控制台”寄出的給顧客或查詢者的郵件，以便在出現分歧問題時掌握當時的訊息，而且亦有助處理客戶服務及改善運作。系統只會記錄從“管理員控制台”寄出的郵件，而店面自動寄出的一般確認信，例如“會員登記”、“訂單確認”、“查詢確認”等是不會被記錄，而其他非經商店系統處理的訊息，像普通電子郵件、網路郵局等，亦無法進行 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-96/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-96/96 E-Store System Tools “錯誤記錄檢視器”是記錄“線上商店”及“管理員控制台”是一種除錯工具，由於整個系統由多組不同的程序語言組成，配合資料庫的存取，在變化多端的運作下難免會出現錯誤，雖然錯誤的發生比率很微，但若在出現問題時總是要盡快找出錯誤之處。如果發現系統運作出現問題而毫無頭#32214;時，應立即使用“錯誤記錄檢視器”的訊息，以便能按部就班地找出可疑的地方。進入“錯誤記錄 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-97/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-97/97 E-Store System Tools 我們的“網上商店”系統內置線上瀏覽者追蹤功能，透過“線上客戶”，您能掌握即時的店面瀏覽實況，了解那些客戶正在參觀的商品，以及客戶當時放在“購物車”的東西。若您正在提供“線上即時支援服務”，更可直接看看和您聯系中的客戶購物情況，以便提供產品訊息給那位發問中的客戶。進入“線上客戶”：點擊主選單的“系統工具”點擊左選單的“線上客戶”“線上客戶”包含的資 ... http://www.ec2biz.com/en/section-knowledge/c-1_20/id-98/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-1_20/id-98/98 E-Store System Tools To upload your files with FTP you will need an FTP client.User name and password are the same as the PLESK.Upon connecting, you will see a list of the following directories:anon_ftpThis directory is used for anonymous ftp upload/downloads.cgi-binA directory for your cgi scripts.error_docsThis directory holds the html error pages that you can cust ... http://www.ec2biz.com/en/section-knowledge/c-2_30/id-172/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_30/id-172/172 Linux Web Hosting Basic Hosting Knowledge Here are the applications paths. If you do not see what you are looking for, please contact us.Sendmail:/usr/sbin/sendmailPerl:/usr/bin/perlPHP:/usr/bin/phpcURL:/usr/bin/curlPear:/usr/bin/pearGET:/usr/bin/GETPython:/usr/bin/pythonImageMagick:/usr/bin/Convert Path for ImageMagick:/usr/bin/convertWeb Page Path:/var/www/vhosts/domainname/httpdocsRoo ... http://www.ec2biz.com/en/section-knowledge/c-2_30/id-234/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_30/id-234/234 Linux Web Hosting Basic Hosting Knowledge CuteFTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.Firstly you will need to install CuteFTP on your computer. If you to not have this program installed I recommend purchasing it. http://www.ec2biz.com/en/section-knowledge/c-2_30/id-236/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_30/id-236/236 Linux Web Hosting Basic Hosting Knowledge ISBN: N/ASWsoft.13755 Sunrise Valley DriveSuite 600HerndonVA 20171 USAPhone: +1 (703) 815 5670Fax: +1 (703) 815 5675c Copyright 1999-2007,SWsoft Holdings, Ltd.All rights reservedDistribution of this work or derivative of this work in any form is prohibited unless prior written permission is obtained from the copyright holder.Patented hosting tech ... http://www.ec2biz.com/en/section-knowledge/c-2_34_35/id-173/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_35/id-173/173 Linux Web Hosting Plesk 8 User's Guide Preface This guide is intended for hosting resellers and owners of multiple domains, who were provided with access to Plesk control panel as part of their shared, dedicated or reseller hosting package. http://www.ec2biz.com/en/section-knowledge/c-2_34_35/id-174/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_35/id-174/174 Linux Web Hosting Plesk 8 User's Guide Preface Before you start using this guide, it is important to understand the documentation conventions used in it.The following kinds of formatting in the text identify special information.Formatting conventionType of InformationExampleSpecial BoldItems you must select, such as menu options, command buttons, or items in a list.Go to the System tab.?Tit ... http://www.ec2biz.com/en/section-knowledge/c-2_34_35/id-175/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_35/id-175/175 Linux Web Hosting Plesk 8 User's Guide Preface If you have found a mistake in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback to userdocs@swsoft.com. Please include in your report the guide's title, chapter and section titles, and the fragment of text in which you have found an error. http://www.ec2biz.com/en/section-knowledge/c-2_34_35/id-176/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_35/id-176/176 Linux Web Hosting Plesk 8 User's Guide Preface To log in to your Plesk control panel:Open your web browser, and in the address bar type the URL where your Plesk control panel is located.For example, https://your-domain.com:8443, where your-domain.com is the domain name of your Web host.Press ENTER. Plesk login screen will open. Type the login name and password your provider gave you int ... http://www.ec2biz.com/en/section-knowledge/c-2_34_36/id-177/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_36/id-177/177 Linux Web Hosting Plesk 8 User's Guide Getting Started To restore your forgotten password:In your web browser's address bar, type the URL where your Plesk control panel is located (for example, https://your-domain.com:8443 ) Press ENTER.Plesk login screen will open.Click the Forgot your password? link.Type your login name into the Login box, and type your e-mail address registered in the system into ... http://www.ec2biz.com/en/section-knowledge/c-2_34_36/id-178/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_36/id-178/178 Linux Web Hosting Plesk 8 User's Guide Getting Started If your hosting plan includes the Web site creation and management service using Sitebuilder, the following shortcuts are also shown in your control panel's navigation pane:Desktop. This provides shortcuts to the task-oriented wizards. Here you can perform any operations on your account and Web sites through the Sitebuilder system.Users. Here you ... http://www.ec2biz.com/en/section-knowledge/c-2_34_36/id-179/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_36/id-179/179 Linux Web Hosting Plesk 8 User's Guide Getting Started The desktop view originally shows three sections:Tools. This group shows shortcuts to the operations that you can perform through the control panel. You can freely add and remove these shortcuts.Statistics. This shows the number of domains you have under your account, disk space and monthly bandwidth usage, and number of mailboxes on your hosted ... http://www.ec2biz.com/en/section-knowledge/c-2_34_36/id-180/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_36/id-180/180 Linux Web Hosting Plesk 8 User's Guide Getting Started When you work with Plesk in the Desktop view, you accomplish the tasks you need through wizards. Each wizard is a series of consecutive screens. To accomplish a task using a wizard, follow the instructions displayed on the wizard screens. For information on individual options, refer to the respective sections of this guide. http://www.ec2biz.com/en/section-knowledge/c-2_34_36/id-181/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_36/id-181/181 Linux Web Hosting Plesk 8 User's Guide Getting Started The navigation pane is located on the left. It gives you access to sets of administrative functions:Home. This is where you modify settings related to your account, manage Web sites and e-mail services.Sessions. When site and mailbox owners log in to control panel, or connect to the server via FTP protocol, they establish sessions that you can mo ... http://www.ec2biz.com/en/section-knowledge/c-2_34_36/id-182/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_36/id-182/182 Linux Web Hosting Plesk 8 User's Guide Getting Started If you need to update your contact information, or change password:On your Home page, click Edit in the Tools group.Update your information as required, or type a new password, and click OK.If you forgot your password:In your web browser's address bar, type the URL where your Plesk control panel is located.For example, https://your-domain.com:844 ... http://www.ec2biz.com/en/section-knowledge/c-2_34_36/id-183/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_36/id-183/183 Linux Web Hosting Plesk 8 User's Guide Getting Started Global Account is a Single Sign-On technology feature that allows you to log in to different SWsoft products using a single global login and password. If you have several accounts in Plesk, you can connect them all to a global account and switch between these accounts without entering a password every time. You can also connect all your accounts ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-184/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-184/184 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To create a global account:Log in to Plesk, go to Global Account and click Connect To Global Account.Select Create new global account and provide the login and password for your global account.Click OK.Your global account is active now, so you can proceed with connecting other accounts to it. Refer to Connecting Local Accounts to Your Global Acco ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-185/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-185/185 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To connect a local Plesk account to your global account:Log in to Plesk under the local account you want to connect.Go to Global Account and click Connect To Global Account.Make sure that Use existing global account option is selected and provide the login and password for the global account you want to connect to. Click OK.Repeat steps 1-4 for o ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-186/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-186/186 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To switch to another account:Click Switch User in the upper right corner.Select the account you want to switch to:Choose the required local account from the list of accounts connected to your global accountorSelect Specify credentials for another account and provide login and password for a local account not connected to your global account or to ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-187/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-187/187 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To change password of your global account:Log in to Plesk under your global account or any local account connected to it.Go to Global Account and click Change Password.Enter your old and new passwords, and click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-188/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-188/188 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To disconnect a local account from your global account:Log in to Plesk under the local account you want to disconnect.Go to Global Account and click Disconnect From Global Account.Confirm the disconnection and click OK.Repeat steps 1-3 for other local accounts as necessary. http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-189/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-189/189 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To select an interface language and theme (skin) for your control panel:On your Home page, click the Preferences icon in the Tools group.Select the desired interface language and skin from the respective drop-down boxes.Plesk's interface has been translated to a number of languages, so if you do not see your own language in the list, ask your pro ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-190/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-190/190 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To set up a custom logo image that will be visible to your customers when they log in to Plesk control panel:On your Home page, click Branding.Click Browse... to navigate to the desired image file that you have on your local computer.We recommend that you use an image that is 50 pixels in height, in GIF, JPEG or PNG format, and preferably not lar ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-191/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-191/191 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To add a custom hyperlink button to your Plesk control panel and specify whether your customers will see it in their control panels:On your Home page, go to Custom Buttons and click Add New Button.Specify properties of the button:Type the text that will show on your button in the Button label field.Choose the location for your button. To place it ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-192/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-192/192 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To remove a hyperlink button from your Plesk control panel:On your Home page, click Custom Buttons in the Tools group.Select a check box corresponding to the button that you wish to remove and clickRemove Selected. http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-193/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-193/193 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To add or remove items from the desktop:Go to Desktop gt;Customize Desktop.In the Tools group, specify what tasks you would like to accomplish through the control panel. The appropriate shortcuts will be placed to the desktop. The Selected tasks list shows the tasks for which shortcuts are already placed on the desktop. The Available tasks list s ... http://www.ec2biz.com/en/section-knowledge/c-2_34_37/id-194/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_37/id-194/194 Linux Web Hosting Plesk 8 User's Guide Customizing Your Control Panel To view the IP addresses included in your hosting package, on your Home page, click IP Pool. Your IP addresses are listed and the following supplementary information is given:An icon in the S (Status) column showsif your IP address is properly configured on the network interface. If your IP address was removed from the network interface by your p ... http://www.ec2biz.com/en/section-knowledge/c-2_34_38/id-195/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_38/id-195/195 Linux Web Hosting Plesk 8 User's Guide Viewing Resource Allotments and Hosting Features Included in Your Hosting Package To view the resource allotments for your account, on your Home page, click the Limits icon. The resource allotments are shown as follows:Maximum number of domains. The total number of domain names/web sites you can host on the server. This includes web sites that you host on this server, and domain forwarders that point to web sites hosted on oth ... http://www.ec2biz.com/en/section-knowledge/c-2_34_38/id-196/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_38/id-196/196 Linux Web Hosting Plesk 8 User's Guide Viewing Resource Allotments and Hosting Features Included in Your Hosting Package To view the list of operations you can perform within your control panel, on your Home page, click the Permissions icon. The permissions for operations are listed as follows:Domain creation. Shows whether you can host new domain names/web sites on the server.Physical hosting management. Shows whether you can fully control hosting accounts for you ... http://www.ec2biz.com/en/section-knowledge/c-2_34_38/id-197/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_38/id-197/197 Linux Web Hosting Plesk 8 User's Guide Viewing Resource Allotments and Hosting Features Included in Your Hosting Package To implement a hosting plan (or simplify setup of multiple domains), create a domain template, and define web hosting services and resource allotments in accordance with your hosting plan:On your Home page, click the Domain Templates icon in the Tools group.Click Add Domain Template.Specify the template properties:Template name. Specify a name fo ... http://www.ec2biz.com/en/section-knowledge/c-2_34_39/id-198/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_39/id-198/198 Linux Web Hosting Plesk 8 User's Guide Implementing Hosting Plans Using Domain Templates To reflect the changes in your hosting package offerings that will apply to the newly created accounts:On your Home page, click Domain Templates in the Tools group.Click the template name corresponding to the hosting plan you wish to update.Modify the settings as required and click OK.Note that modifying templates does not affect the existing dom ... http://www.ec2biz.com/en/section-knowledge/c-2_34_39/id-199/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_39/id-199/199 Linux Web Hosting Plesk 8 User's Guide Implementing Hosting Plans Using Domain Templates To remove a template that you no longer need:On your Home page, click Domain Templates in the Tools group.Select a check box corresponding to the template you no longer need.ClickRemove Selected. Confirm removal and click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_39/id-200/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_39/id-200/200 Linux Web Hosting Plesk 8 User's Guide Implementing Hosting Plans Using Domain Templates You can set your control panel to automatically include specific files and directories into Web spaces created for newly hosted Web sites. This can be a set of useful scripts, custom error messages, a placeholder index.html page, or any other files of your choice. These files can then be replaced, edited or removed on a per-site basis.To set up t ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-201/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_40/id-201/201 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites Before you publish a site on the Internet, you must register your unique domain name with a domain name registration authority. A domain name is an easy-to-remember web site address.When you want to visit a web site, you enter a domain name (e.g. your-domain.com) or a Uniform Resource Locator (e.g. http://www.your-website.com ) into your browser' ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-202/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_40/id-202/202 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To host a web site on the server:On your Home page, click Add New Domain.Specify the domain name just as you have registered it. Leave the www check box selected if you wish to allow users to access your site by a common and habitual URL like www.your-website.com .Having the www alias preceding your domain name will not cost you anything, but it ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-203/support.aspx Tue, 13 May 2008 08:39:11 GMT /en/section-knowledge/c-2_34_40/id-203/203 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites By default, new web sites that you set up without the help of domain templates, are allowed to consume unlimited amounts of bandwidth (data transfer) and disk space.To limit the amount of resources a site can consume:On your Home page, click the domain name you need.Click the Limits icon.Adjust the resource usage allotments as required:Maximum nu ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-204/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-204/204 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To allow the site owner to log in to control panel for managing his or her web site:On your Home page, click the domain name you need.Click the Domain Administrator icon in the Domain group.Select the Allow domain administrator's access check box.Type the password for access to the site owner's control panel.For security reasons, the password sho ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-205/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-205/205 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If your hosting plan includes the Web site creation and management service using Sitebuilder, you can create and publish Web sites using Sitebuilder. Or you can create your site content (Web pages, scripts and graphic files that compose your site) on your home or office computer and then publish it to the server in any of the following ways:Throu ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-206/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-206/206 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To start creating a Web site using Sitebuilder:On your Home page, click the domain name you need and then click Sitebuilder Wizard. The Sitebuilder wizard opens.Select the Create your site option and click Next at the bottom of the screen.For further instructions on creating or editing your site, refer to the online Sitebuilder Wizard user's guid ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-207/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-207/207 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites Connect to the server with an FTP client program, using FTP account credentials that you specified during setup of hosting account or obtained from your provider.Enable the passive mode if you are behind a firewall.Upload files and directories that should be accessible through HTTP protocol to the httpdocs directory, and files/directories that sh ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-208/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-208/208 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To change FTP password for a Web site owner:On your Home page, click the domain name you need.Click Setup in the Hosting group.Specify new password.Click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-209/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-209/209 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To upload files through Plesk File Manager:Log in to Plesk control panel.Click the domain name you need.Click the File Manager icon in the Hosting group.Create and upload files and directories.Place the files and directories that should be accessible via HTTP protocol to the httpdocs directory, and files/directories that should be transferred sec ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-210/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-210/210 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If your are using a Linux or FreeBSD operating system on your local computer and have access to server shell, use the 'scp' command to copy files and directories to the server: scp your_file_name login@remoteserver.com:path to copy files, and scp –r your_directory_name login@remoteserver.com:path to copy entire directories.After publishing, you ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-211/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-211/211 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites Microsoft FrontPage deals with two kinds of Web sites: disk-based and server-based. In short, a disk-based site is a FrontPage Web site you create on your local hard disk and then later publish to a Web server. A server-based site is one you create and work with directly on a Web server, without the extra step of publishing. This section provides ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-212/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-212/212 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To publish files through FTP:Open your FrontPage program.Open a FrontPage Web site: open File menu and select the Open Site item.Go to Remote Web site view: click the Web Site tab, and then the Remote Web Site button at the bottom of the window.Set up your Remote Web Site Properties:Click the Remote Web Site Properties button in the upper-right c ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-213/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-213/213 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To publish files through HTTP on a server that supports FrontPage Server Extensions:Open your FrontPage program. Open a FrontPage Web site: open File menu and select the Open Site item.Go to Remote Web site view: click the Web Site tab, and then the Remote Web Site button at the bottom of the window.Click the Remote Web Site Properties button in ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-214/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-214/214 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites Before publishing a site from Dreamweaver, you need to define the site properties, that is, you need to tell Dreamweaver where your site files are located on your computer, and to specify the server to which you want to publish the site.To define a site in Dreamweaver:From the Site menu, choose New Site. The Site Definition screen opens.Click the ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-215/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-215/215 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites Once you published a site on the server, you may want to make sure that it functions properly in the actual hosting environment. You can preview the site through your favorite Web browser, even if the information on the domain name has not yet propagated in the Domain Name System. Note that Adobe Flash and CGI scripts will not work during preview ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-216/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-216/216 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If your web server incorporates data processing applications or is designed to generate web pages dynamically, you will likely need a database for storing and retrieving data. You can either create a new database for your site or import the data from your previously backed up MySQL or PostgreSQL database. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-217/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-217/217 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To create a new database on your hosting account:On your Home page, click the domain name you need.Click Databases.Click Add New Database.Enter a name for the database.We recommend that you choose a name that starts with a Latin alphabet symbol and comprises only alphanumeric and underscore symbols (up to 64 symbols).Select the database type that ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-218/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-218/218 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you collaborate with other people on managing a web site and wish to give them access to the database, you should create separate user accounts for them.To create a database user account:On your Home page, click the domain name you need.Click Databases in the Services group.Click the required database name. A list of database users will open.C ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-219/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-219/219 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To change password for a database user:On your Home page, click the domain name you need.Click Databases in the Services group.Click the required database name. A list of database users will open.Click the database user's name.Type a new password and click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-220/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-220/220 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To remove a database user account: On your Home page, click the domain name you need.Click Databases in the Services group.Click the required database name. A list of database users will open.Select a check box corresponding to the user account that you wish to remove.ClickRemove Selected. Next, confirm removing and click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-221/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-221/221 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To remove a database with its contents:On your Home page, click the domain name you need.Click Databases in the Services group.Select a check box corresponding to the database that you wish to remove.If the required check box appears grayed out, this means that this database is used by a site application and you can remove it only by uninstalling ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-222/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-222/222 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To enhance your web site with valuable features, such as guest books, forums, hit counters, photo galleries, and e-commerce solutions, you can install the respective applications from the control panel's script library (Home gt; domain name gt; Web Applications). The number and variety of available applications depend on your provider's policy an ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-223/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-223/223 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites You can install Java Web application packages in the Web archive format (WAR). These Java applications are not distributed with Plesk, therefore you should obtain them separately.To install a Java Web application:From your Home page, go to domain name gt; Web Applications gt; Java Applications tab and click Switch On.This will start the Tomcat se ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-224/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-224/224 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites You can install on your site custom Web applications developed in the Ruby programming language.To install on your site an application written in Ruby:On your Home page, select the domain name you need, then, under Hosting, click Setup.Select the CGI and FastCGI check boxes, and click OK.Connect to your FTP account, change to the /htdocs director ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-225/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-225/225 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you are running an e-commerce business, you need to secure transactions between your customers and your site. To prevent the valuable data, such as credit card numbers and other personally identifiable information from stealing, you should use the Secure Sockets Layer protocol, which encrypts all data and transfers them securely over the SSL c ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-226/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-226/226 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To purchase an SSL certificate through MyPleskCom online store and secure your site:On your Home page, click the domain name you need.Click Certificates in the Services group. A list of SSL certificates that you have in your repository will be displayed.Click Add New Certificate.Specify the certificate properties:Certificate name. This will help ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-227/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-227/227 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To secure your site with an SSL certificate from other certificate authorities:On your Home page, click the domain name you need.Click Certificates in the Services group. A list of SSL certificates that you have in your repository will be displayed.Click Add New Certificate.Specify the certificate properties:Certificate name. This will help you i ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-228/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-228/228 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you do not feel like paying money for SSL certificates, but still need to secure your site, you can create a self-signed certificate and install it on your web server. This will provide data encryption; however, your customers' browsers will show warning messages telling that your certificate is not issued by a recognized authority. Thus, usin ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-229/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-229/229 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To uninstall a certificate from your site and disable SSL protection:Make sure that the certificate you want to remove is not used at the moment.On your Home page, click the domain name you need and then click Setup. The Certificate drop-down box indicates which SSL certificate is currently used.If the certificate that you want to remove is curre ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-230/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-230/230 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you have URLs on your site that only authorized users should see, restrict access to these URLs with password protection. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-231/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-231/231 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To password protect a directory in your site and to specify authorized users:On your Home page, click the domain name you need.Click the Directories icon in the Hosting group.Click Add New Directory.Specify the path to the directory that you wish to password protect.This can be any directory existing in your site, for example: /private. If the di ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-232/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-232/232 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To add an authorized user of a protected directory:On your Home page, click the domain name you need.Click the Directories icon in the Hosting group.Click on the name of the directory you need.Click the Add New User icon.Specify the login name and password that will be used for accessing the protected area. The password should be from 5 to 14 sym ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-233/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-233/233 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To remove password protection and make the resource available to the public:On your Home page, click the domain name you need.Click the Directories icon in the Hosting group. A list of password protected directories will open.Select a check box corresponding to the name of the directory, from which you want to remove protection.ClickRemove Select ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-237/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-237/237 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites Subdomains are additional domain names that enable you to:Organize logically the structure of your siteHost additional Web sites or parts of a Web site on the same server without the need to pay for registration of additional domain names.An example of using subdomains:You have a Web site your-product.com dedicated to promoting your software prod ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-238/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-238/238 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To set up a subdomain:On your Home page, click the domain name you need.Click the Subdomains icon.Click the Add New Subdomain icon.Type the subdomain name as desired. This can be, for example, a topic of your site, organization department, or any other combination of letters, numbers and hyphens (up to 63 characters in length).The subdomain name ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-239/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-239/239 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To remove a subdomain with its web content:On your Home page, click the domain name you need.Click Subdomains.Select a check box corresponding to the subdomain name that you wish to remove, and click Remove Selected.Confirm removal and click OK. The subdomain configuration and its web content will be removed from the server. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-240/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-240/240 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you have registered with a domain name registrar several domain names that you would like to point to the same web site that you host on this server, you should set up domain aliases.If you need to serve several domain names that point to a web site hosted on another server, you should set up domain forwarding: see the Serving Domain Names for ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-241/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-241/241 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To set up a domain alias:On your Home page, click the domain name for which you wish to set up additional domain names.Click the Domain Aliases icon.Click the Add Domain Alias icon.Type the desired domain alias name, for example alias.com.Domain aliases can comprise letters, digits and hyphens. Each part of the domain alias between dots should no ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-242/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-242/242 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To change the properties of an alias:On your Home page, click the domain name you need.Click Domain Aliases.Click the alias name you need.Click Preferences in the Tools group.To modify resource records in the DNS zone of a domain alias:On you Home page, click the domain name you needClick Domain Aliases.Click the alias name you need.Click DNS Set ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-243/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-243/243 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To remove an alias from a domain:On your Home page, click the domain name you need.Click Domain Aliases.Select a check box corresponding to the domain alias that you want to remove.ClickRemove Selected.Confirm removal and click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-244/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-244/244 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites You can host on your Web server personal Web pages for individuals who do not need their own domain names. This service is popular with educational institutions that host non-commercial personal pages of their students and staff.These pages usually have Web addresses like http://your-domain.com/~username .To accommodate a personal Web page on you ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-245/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-245/245 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To change FTP password for a web page owner:On your Home page, click the domain name you need. Click Web Users in the Hosting group. Click the user name you need. Type the new password into the New password and Confirm password boxes. Click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-246/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-246/246 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To allocate more disk space to the web page owner:On your Home page, click the domain name you need.Click Web Users in the Hosting group.Click the user name you need.Type the amount of disk space in megabytes into the Hard disk quota box.Click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-247/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-247/247 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To remove a web page owner's account together with their web page:On your Home page, click the domain name you need.Click Web Users in the Hosting group.Select a check box to the right of the user name you wish to remove and clickRemove Selected.Confirm removal and click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-248/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-248/248 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you host a site on a dedicated IP address, you can set up a directory within the site, where other users will be able to anonymously download or upload files through FTP. Once anonymous FTP is enabled, the users will be able to log in to the ftp://ftp.your-domain.com with the quot;anonymousquot; login name and any password.To allow anonymous F ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-249/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-249/249 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites When visitors coming to your site request pages that the web server cannot find, the web server generates and displays a standard HTML page with an error message. The standard error messages may inform of problems, but they do not usually say how to resolve them or how to get the lost visitor on his way, and they also look dull.You may want to cr ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-250/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-250/250 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites For each new domain name, your control panel automatically creates DNS zone in accordance with the configuration preset defined by your provider. The domain names should work fine with the automatic configuration, however if you need to perform custom modifications in the domain name zone, you can do that through your control panel.To view the re ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-251/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-251/251 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To view the resource records in a DNS zone of a domain:On your Home page, click the domain name you need.Click the DNS icon in the Services group. A screen will show all resource records for a given domain. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-252/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-252/252 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To add a new resource record to the zone:On your Home page, click the domain name you need.Click the DNS icon in the Services group.Click the Add New Record icon in the Tools group.Select a resource record type, and specify the appropriate data:For an A record you will need to enter the domain name for which you wish to create an A record. If you ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-253/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-253/253 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To modify the properties of a resource record:On your Home page, click the domain name you need. Click the DNS icon in the Services group. Click the hyperlink in the Host column corresponding to the resource record you want to modify. Modify the record as required and click OK.To modify the entries in the Start of Authority (SOA) record for a dom ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-254/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-254/254 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To remove a resource record from the zone:On your Home page, click the domain name you need.Click DNS Settings in the Services group.Select a check box corresponding to the record you wish to remove.ClickRemove Selected.Confirm removal and click OK. http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-255/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-255/255 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To restore the original zone configuration in accordance with the configuration preset defined by your provider:On your Home page, click the domain name you need.Click the DNS icon in the Services group.In the IP address drop-down box, select the IP address to be used for restoring the zone, specify whether a www alias is required for the domain, ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-256/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-256/256 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you host web sites on this server and have a standalone DNS server acting as a primary (master) name server for your sites, you may want to set up your control panel's DNS server to function as a secondary (slave) name server:On your Home page, click the domain name you need. Click DNS Settings. Click Switch in the Tools group. Specify the IP ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-260/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-260/260 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites If you need to serve a domain name or several domain names that point to a web site hosted on another server:On your Home page, click Add New Domain.Specify the domain name.Leave the www check box selected if you wish to allow users to access the site by a common and habitual URL like www.your-domain.com. Having the www alias preceding the domain ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-261/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-261/261 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To suspend a domain/web site:On your Home page, click the domain name you need.Click the Switch Off icon.The domain/web site will be suspended, its Web, FTP and mail services will no longer be accessible to the Internet users, and domain owner will not be able to log in to the control panel.To unsuspend a domain/web site:On your Home page, click ... http://www.ec2biz.com/en/section-knowledge/c-2_34_40/id-262/support.aspx Tue, 13 May 2008 08:39:12 GMT /en/section-knowledge/c-2_34_40/id-262/262 Linux Web Hosting Plesk 8 User's Guide Hosting Web Sites To delete a domain with its Web content:On your Home page, select a check box corresponding to the domain name you wish to remove.ClickRemove Selected, confirm removal and click OK.To delete a subdomain with its Web content:On your Home page, click the domain name you need.Click the Subdomains icon in the Hosting group.Select the