Dear Valued Customers,

Please be informed that during this coming Chinese New Year, ec2Biz.com will be closed for business from 7-Feb-2008 until 10-Feb-2008. Business will resume as usual on 11-Feb-2008.
For your information, our normal support are still accessible via email.

We would like to wish all our customers Happy Chinese New Year and Happy Holiday!

Sincerely,
The ec2Biz.com Team!

Dear Valued Customers,

Thank you very much for being with us this year. We have enjoyed this year immensely and truly appreciate that clients like you make our days more exciting and more interesting. We wish you and your family the very best for the holiday season and a year of health, happiness and prosperity.

We have been very encouraged by the many e-mails and phone calls received from our customers with positive feedback and we look forward to continuing to service your needs in the coming year.

We wish you and your family the very best for a happy holiday and a wonderful 2008.

Kindest regards,

Focus Network Company

Please be informed that one of our upstream carrier will perform an urgent maintenance on 7-Feb-2007 (Wednesday). The details are as follows:

Affected Service : Overseas Internet Access
Date/Time : 7 Feb 2007 00:01 to 01:00 (HKT)
Impact : Short period of performance degrade on international traffic will be experienced.

We apologize for the inconvenience caused.

During the day today web sites hosted on the server #1 to #4 will be unavailable for a short period during an upgrade of the Apache web server software. During this maintenance, PHP, Perl, and Qmail software will also be upgraded.

We are proud to announce that today we launched the latest release of our PLESK hosting Control Panel, whose new version v8.0 now boasts many new options and improvements!

The network maintenance announced on 28-Jul-2006 was completed today without affecting access to the server#1-#4.

The server#4 maintenance announced on 09-May-2006 was completed today with access to the server interrupted for 10 minutes.

The server#3 maintenance announced on 25-APR was completed successfully with access to the server interrupted for 3 minutes.

The server#1 maintenance announced on 21-APR-2006 was completed today with access to the server interrupted for 3 minutes.

The application server#2 was unavailable for approximately 5 minutes today during a software upgrade.

Dear Valued Customers,

Please be informed that during this coming Chinese New Year, ec2Biz.com will be closed for business from 28-Jan-2006 until 05-Feb-2006. Business will resume as usual on 06-Feb-2006.
For your information, our normal support are still accessible via email.

We would like to wish all our customers Happy Chinese New Year and Happy Holiday!

Sincerely,
The ec2Biz.com Team!

It is our pleasure to inform you that a new server has been recently added to our rapidly expanding network of servers. Server#4 has the latest contemporary hardware specifications:

* Dual Xeon 3.6GHz
* 4GB of RAM
* 4x250 GB SATA in RAID5 configuration.

An update to our primary network monitoring system is under way. During the next 10 days the status indicators and availability graphs available at the NOC site will not be updated, however our backup system will continue to monitor the network.

This evening at 00:00 (HKT) web sites hosted on the server#1 will be unavailable for approximately 60 seconds during an upgrade of the Apache web server software.

The web site migration announced earlier this month was successfully completed this morning. Users experienced no service interruption.

The server#3 maintenance announced on 20-Jun-2005 is complete. Services were interrupted for approximately 10 minute during the upgrade.

The server#1 maintenance announced on 15-Jun-2005 is complete. Services were interrupted for approximately 5 minute during the upgrade.

The server#2 maintenance announced on 13-Jun-2005 is complete. Services were interrupted for approximately 5 minute during the upgrade.

ec2Biz.com wishes to inform you that on 08th of June 2005 we will upgrade the Linux kernel on Server#1 and #2 from version 2.4 to version 2.6. The upgrade will result in improved server performance and reliability, because Linux kernel v. 2.6 is faster and more stable than Linux kernel v. 2.4. Due to the scheduled upgrade, there can be brief interruptions in the availability of the service in the interval between 4:00 AM and 6:00 AM.

It is our pleasure to inform you that a new server has been recently added to our rapidly expanding network of servers. Server#3 has the latest contemporary hardware specifications:

* Dual Xeon 3.2G w/ 2MB L3 cache
* 4GB of RAM
* 5x160 GB SATA in RAID5 configuration.

All new signups are now being stored on Server#3.

The application server#1 was unavailable for approximately 10 minutes today during a software upgrade.

The server#1 and #2 maintenance announced on 22-Feb is complete. Incoming mail services were interrupted for approximately 45 seconds during the upgrade.

Dear Valued Customers,

Please be informed that during this coming Chinese New Year, ec2Biz.com will be closed for business from 8-Feb-2005 until 16-Feb-2005. Business will resume as usual on 17-Feb-2005.
For your information, our normal support are still accessible via email.

We would like to wish all our customers Happy Chinese New Year and Happy Holiday!

Sincerely,
The ec2Biz.com Team!

This evening at 01:00 e-store and web hosted on the server #1 will be unavailable for approximately 60 seconds during an upgrade of the PLESK software.

This evening at 01:00 e-store and web hosted on the server #2 will be unavailable for approximately 60 seconds during an upgrade of the PLESK software.

It is our pleasure to inform you that a new server has been recently added to our rapidly expanding network of servers. Server#2 has the latest contemporary hardware specifications:

* Dual Xeon 3.06GHz
* 2GB of RAM
* 5x73 GB SCSI in RAID5 configuration.

All new signups are now being stored on Server#2.

On 7-September-2004 between 10:30 and 14:30 the network on which the server #1 is located was the target of a Distributed Denial of Service (DDoS) attack which caused the server to be unavailable to most users.

This evening at 00:00 web sites hosted on the server #1 will be unavailable for approximately 60 seconds during an upgrade of the Apache web server software.

Dear Valued Customers,

At approximately 16:30 today an Internet worm began causing large portions of the entire backbone to slow down or become unreachable. No ec2biz.com servers were infected by the worm, however access to websites and email was affected for approximately two hours during the height of the attack. Network administrators world-wide have begun taking measures to halt the spread of the worm but Internet access may be slower than normal for the next few days.

Best regards,
The ec2Biz.com Team!

The server maintenance announced on 16-Mar-2004 was completed today with access to the server #1 interrupted for 15 minutes.

Dear Valued Customers,

Please be informed that during this coming Chinese New Year, ec2Biz.com will be closed for business from 21-Jan-2004 until 28-Jan-2004. Business will resume as usual on 29-Jan-2004.
For your information, our normal support are still accessible via email.

We would like to wish all our customers Happy Chinese New Year and Happy Holiday!

Sincerely,
The ec2Biz.com Team!

We have received complaints from Hotmail account holders not receiving Helpdesk responses. We respond to every ticket submitted into our system. New Hotmail settings block responses or place them in your junk/trash folder. If you are not receiving a response please use a different non-Hotmail e-mail account to contact us through the Helpdesk. Thank you.

Server required a reboot today after not responding. All services are back up and running as usual. Thank you ec2biz Staff.

Please make sure your e-mail is not blocking our e-mails, especially if you use any sort of e-mail filters or spam blocks.

Maintenance: Monday (22th AUG 2003) 17.30 to 19.00 (HKT).

We are proud to announce that we have successfully upgraded our mail servers hardware and software to serve you better. New improvement include:

1. Our new mail server are now equipped with Dual Xeon 2.4 processor, 1GB RAM and dual 36GB SCSI hard drive.

2. We have also added a new qmail mail server. Now client will have a choice of hosting their email either on Linux platform.

ec2Biz.com "The Power Behind eBusiness," today announced an exclusive agreement to offer Plesk 7 from SWsoft, the established leader in hosting automation and server virtualization software, as its standard professional hosting control panel for its dedicated server customers.

We at ec2Biz.com are very thankful for having the opportunity to service our customers. Our ambition is to serve every customer beyond their needs. Thank you for allowing us to service your needs, and we look forward to our continued relationship in 2003. Happy new year to you and your family.

Sincerely,
The ec2Biz.com Team!

ec2Biz.com Ecommerce Solutions was established as a subsidiary of Focus Network Company in 2002. The company, established in 1999, has provided thousands of customers with top quality e-commerce and web development services.