To contact us, please submit a Support Ticket to the appropriate department.

To view the status of an already created ticket Click Here.

Focus Network Company

Office Hours

Mon - Fri 10:00 - 18:00
Sat 10:00 - 13:00
(except public holidays)

Technical Support Department

Please fill out the support form below and one of our technical service representatives will respond shortly.

Before posting enquiry & or contact our technical support department, please be sure to read our Support Centre.

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In order to better serve you, We prefer you contact us by following form, as we can get your detail and respond faster.

Tips to receive the fastest response for existing customer:

Please provide your customer code.
Select the most appropriate subject for your enquiry.
Provide any error messages related to the reported problem.
Include instructions on how we can replicate the reported problem, with examples.
If you are responding to a previous enquiry, please reply to it rather than start a new enquiry.
Make sure your information is always correct and up to date in our record.
If there is already a enquiry open regarding an issue, do not submit a duplicate enquiry for the same issue.
Provide a screenshot can be helpful if you have a hard time explaining the problem that you are having.
How to capture a screenshot
Some problem can occur for many different reasons. however, we does not guarantee solve a problem and fit your need.
We only provide basic technical support with limited, Please seek independent technical advice if found necessary.
Basic technical support does not including any third party software, hardware, or service.
Basic technical support does not including consulting on code debugging, or script compatible.

Contact/Support Form

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For our existing client

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Shopping Cart Features

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Buy Support and Services

Please note that we cannot supply products or services until payment has cleared.
Some problem can occur for many different reasons. however, we does not guarantee solve a problem and fit your need.

HKD$ 300 Customized Support (per hour)

HKD$ 300 Debugging Service (per hour)

HKD$ 1200 On-Site Support (per 2 hours)

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