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Viewing Trouble Tickets in Your Help Desk

Date Created: 21 Apr, 2008   (11 year(s) ago) Viewed: 744 Rating: 

Overview

To check for new tickets from your users, or to view the status of tickets you submitted:

  1. Click the Help Desk shortcut in the navigation pane. All tickets submitted by you and your customers will be listed and the following supplementary information will be displayed:
    • Id: identification number assigned by the system upon submission,
    • Ticket Subject: a summary entered by the ticket reporter,
    • Ticket Status: new, reopened, closed,
    • Reporter Type: a type of control panel user account or an e-mail address the ticket came from - a client, domain administrator, e-mail user with access to control panel, or user submitted a ticket by e-mail,
    • Reporter Name: a name of person who submitted the ticket, domain names for tickets submitted by domain owners, or e-mail addresses for tickets submitted by e-mail,
    • Modified: the date the ticket was modified - a comment appended, or status changed,
    • Category: the category to which the ticket is related.
  2. To see what is inside a ticket, click a ticket id or ticket subject.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
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