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Commenting and Closing Trouble Tickets

Date Created: 21 Apr, 2008   (12 year(s) ago) Viewed: 684 Rating: 

Overview

To close a ticket when the issue was resolved or to post your comment:

  1. Click the Help Desk shortcut in the navigation pane.
  2. Locate the ticket you need and click its subject or identification number.
  3. To close, reopen or post a comment to the ticket, select the operation you would like to perform from the Ticket Event drop-down box, and type a new comment into the New Comment input field if required.
  4. Click OK to submit.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
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