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Money Back Guarantee Policy

Date Created: 6 Sep, 2007   (14 year(s) ago) Viewed: 1156 Rating: 


The following list of terms and conditions apply to the Money Back Guarantee Program:

  • First 14 Day Money Back Guarantee. Focus Network Company provided money-back guarantee to client during the first 14 calendar days of the Initial term.
  • Accounts cancelled or terminated for violation of the Acceptable Usage Policy will not qualify for the money back guarantee.Example: If a Service is cancelled due to a spamming violation it will not qualify.
  • Service renewed or changed service is not qualify.
  • The special "Account Cancellation Form" must be used during cancellation.
  • The Account Cancellation Form can be found at Cancellation Request.
  • HKD$100 Administrative charge will be charged and not refundable.
  • Value Added Service are non refundable.
  • Domain Registration Fee are non refundable.
  • If you had received a discount on any service on signup then in case of cancellation of a related service within first 14 days will void that discount and you will be charged full fees according to the normal price of that service at the time of signup.
  • Refunds issued by cheque or via PayPal may take up to 30 business days.
  • Focus Network Company not transfer funds from one account to another for any reason.
  • The 14 money back guarantee is for website hosting services only.

We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

The decision of Focus Network Company shall be final.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
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