18 Nov, 2019
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Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


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  • General Configuration

    General Configuration


    Ec2Biz的「網上商店系統」提供極多樣化的商店功能,而且很多都屬獨有的,每使商店能暢順運作,請務必細心閱讀這裏介紹的“一般設定”。

    這些設定包含很多關乎商店的細節,若設定不當,將引致顧客不能順利訂購產品,或訂單的應付金額不正確。

    所以在“初始設定”或“日後修改”後,必需進行模擬購物,以確定商店能正確工作。

    一般設定包含以下資料:

    基本設置:
    • 以語言類別轉換貨幣
      若商店設為“中英文”雙語,啟用這功能將在顧客瀏覽“中文版”時售價以“港幣”(或您預設的貨幣)顯示,而瀏覽“英文版”則顯示“美圓”的售價

    • 商店的語言版本
      選擇:“繁簡中文+英文”、“繁簡中文”、“ 英文”,在“初始設定”後不應再更改,以免影響整個“資料庫”

    • 放進購物車設定
      若顧客把產品放進“購物車”後,是否先顯示“購物車內容”,或直接返回瀏覽中的產品頁面

    • 顯示目錄內的產品總數
      是否讓目錄內含產品總數顯示於“產品目錄”方塊

    • 顯示的售價是否包含稅額
      是否讓購物資料顯示稅款(有設定稅制的情況下)

    • 稅額顯示設定
      選擇:“包含稅額”、“只顯示產品淨售價”(有設定稅制的情況下)

    貨運,包裝 設定:
    • 您的業務所在國家
      選擇您的業務國家,即是在商店裡所指的“本地”定義基礎

    • 每項訂單的附加重量單位
      這數值適用於所有訂購品總重量再加上這“附加重量”,
      可以輸入數字,如數值是10,則訂購品總重再加10(例如總重量是500加上10,則顧客的應付運貨重量便是510單位)
      或輸入百份比,如百份比是5%,則訂購品總重再加5%(例如總重量是500加上5%,則顧客的應付運貨重量便是525單位)

    • 產品貨運計算單位
      針對所有產品的重量單位,計算運費亦以這單位為基礎

    • 預計貨品送達客戶所需天數
      可以留空,系統暫未對此數值具有任何功能

    存貨設定:
    • 在商店各頁展示存貨量為零(無存貨)的產品
      是否讓商店仍然展示一些存貨量為零或以下的缺貨產品

    • 產品被訂購後扣減存貨量
      選擇:“自動扣減”、“不扣減”

    • 顧客訂購存貨量不足(缺貨)的產品並進行結帳

      若設為“接受”,則存貨量只有一件,但顧客訂購五件,系統仍可讓顧客繼續結帳
      若設為“不接受”,顧客只能訂購實際存貨量的產品,若訂購超過存量,系統將拒絕顧客繼續結帳,直至顧客減少訂購量為止

    • 產品需補貨的限定值
      若產品被訂購的數量低於此數值,系統將向您發出通知電子郵件

    • 產品存量題示數值
      商店的產品存量提示界限
      存量為零或負數,將顯示“已售清”
      存量低於此數值但不是零或負數,將顯示“限量發售”
      存量高於此數值,將顯示“有存貨”

    購物手續費:
    • 是否啟用“購物手續費”
      選擇:“需要”、“不需要”

    • 最低訂購產品總金額
      顧客的每張訂購單總金額低於此數值則需付“購物手續費”

    • 手續費金額
      需付“購物手續費”金額

    • 額外手續費針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    付款手續費:
    • 是否啟用“付款手續費”
      選擇:“需要”、“不需要”

    • 手續費金額
      需付“付款手續費”金額

    • 手續費針對的付款方式
      單選或複選適用的付款方式

    • 手續費針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    免費送貨:
    • 是否啟用免費送貨優待
      選擇:“啟用”、“不啟用”

    • 最低訂購產品總金額
      顧客的每張訂購單總金額高於此數值才可享“免費送貨”

    • 免費送貨優待針對的地區
      選擇:“本地”、“海外”、“本地與海外”

    結帳限制:
    • “零售客戶”的每單最低訂購數量
      針對顧客必需訂購產品總數量超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “零售客戶”的每單最低訂購總金額
      針對顧客必需訂購產品總金額超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “群組客戶”的每單最低訂購數量
      針對顧客必需訂購產品總數量超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    • “群組客戶”的每單最低訂購總金額
      針對顧客必需訂購產品總金額超過此數值,否則系統拒絕繼續結帳,輸入“0”則為無限制

    防欺詐系統:
    如果您在網上商店銷售的產品是比較貴重的,對於欺詐的交易機會將相應提升
    為免受不法之徒有機可乘,應啟用此項服務以阻絕可能出現的欺詐交易
    當啟用此服務後,每單交易的總額到達指定的水平,系統將會進行以下核實程序:

    1. 在進行信用咭結帳交易前,需要客戶參予一次電話核實
    2. 系統將致電客戶登記的號碼(全球適用)
    3. 客戶將在電話聽到說出的一組由隨機產生的4位數字
    4. 客戶可按照指示而在電腦鍵盤按入聽到的數字組合,完成後可立即掛線
    5. 如客戶在電話輸入的數字組合正確,這項交易的核實亦告完成
    6. 客戶可如常地進行信用咭交易程序
    7. 整項訂購交易便完成
    • 自動電話核實系統
      選擇:“啟用”、“不啟用”(增值服務,必需預先向我們購買“驗証”才有效)

    • 電話核實的適用交易總額
      訂單總金額高於此數值才需進行“電話核實”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Start Building Your Storefront

    Start Building Your Storefront


    Ec2Biz的「網上商店系統」的系統具備很多現時在電子商務上適用的方案,而且整合了大量獨特的功能,讓您在運營線上銷售的過程得到最高回報,而且我們的系統不斷加以改良。

    經過歷年的客戶反影後,現在的軟件版本已較前的更易操作,而且改善了控制介面,讓您無論進行初始設定或是日常操作,都可感覺輕鬆快捷。

    為了讓您能更快捷地進行「初始設定」,我們特意整理了這份指南,以一步一步的指引,向您介紹適用的設定程序。

    對於整過系統來說,「初始設定」顯得非常重要,因您輸入的資料將會被套用到各種普通或進階功能裏,所以請參照下述步驟逐點完成設定。
    1. 系統設定
      1. 網站資料
        網站“中英文”主題、簡介、關鍵字

      2. 公司資料
        公司“中英文”名稱、地址,聯絡、號碼、客戶服務、傳真電話號碼,電子郵件,負責人名稱

      3. 通知資料
        接收查詢通知方式、手機短訊接收號碼、貨量不足通知、顧客心聲通知、新會員參加通知

      4. 數位憑証資料
        (如適用) - 憑証發行機構、憑証域名、憑証編碼

    2. 客戶設定
      1. 新會員的預設群組
        客戶批核選擇、觀看售價選擇、告知好友選擇

      2. 新會員優待
        新會員獲贈現金積分、電子禮券

      3. 現金積分系統
        啟用選擇、使用規則

    3. 商店店面設定
      1. 網站模板選擇
        使用預設或修改、上載設計模板

      2. 樣式表選擇
        使用預設或修改字型顏色、大小、位置

      3. 顯示項目
        選擇適用的顯示方式、版面區塊

      4. 邊框設定
        選擇適用的「版面區塊」邊框

    4. 建立產品目錄分類
      頂層目錄、副目錄、副分類目錄,新增品牌列表


    5. 加入產品名單
      1. 新增產品欄位
        預先設定產品資料統稱,例如:衣服尺碼、材質、產地

      2. 逐件輸入產品
        產品“中英文”名稱、說明、型號、數量、重量、選擇上載圖片

      3. 大量新增產品
        上載產品CSV檔案、上載經打包壓縮產品圖片 (進階功能,不建議初始設定時使用)

    6. 貨運管理設定
      1. 本地貨運
        選擇適用於本地的方式,修改運費

      2. 海外貨運
        選擇適用於海外的方式,修改運費

    7. 金流收款設定
      1. 信用咭付款閘道
        申請適用的付款閘道服款務,輸入服務使用者資料

      2. 銀行入帳付款
        輸入“中英文”銀行名稱、帳戶號碼

      3. 郵寄支票付款
        輸入“中英文”收款者名稱、地址

    8. 完成初始設定


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 準備的資料

    準備的資料


    對於已運作的業務,貴公司可能需要作出一些安排及改動,因電子商務在某程度上需要精確的資料,例如貨運費用、貨品的售價等,所以在展示產品給顧客前,務必在正式輸入系統前預先準備所需資料。

    將會展示於網站的一般「中英文」資料:
    • 網站主題

    • 網站說明 / 簡介

    • 網站關鍵字

    將會展示於網站和各類“電子郵件”內的「中英文」聯絡資料資料:
    • 網站負責人稱呼

    • 主要電子郵件

    • 客戶查詢郵件的收件地址

    • 新訂單的通知電郵地址

    • 公司聯絡電話號碼

    • 客戶服務電話號碼

    • 公司傳真機號碼

    • 公司名稱

    • 公司地址

    用於系統向您發出通知的資料:
    • 傳真機號碼

    • 接收短訊的手機號碼

    商品展示的「中英文」資料:
    • 產品目錄

    • 產品名稱

    • 產品型號

    • 產品售價

    • 產品數量

    • 產品重量

    • 產品詳細說明

    商品展示的外觀資料:
    • 一幅主要圖片

    • 其他附加圖片

    • 適用的產品視像檔案

    若業務資料需較詳盡,可預備一些選擇性的資料:
    • 多種組別的客戶群組

    • 產品狀態

    • 特色產品

    • 商品品牌

    • 開售日期

    • 產品稅別

    • 產品成本

    • 特價產品

    • 產品客戶群組售價

    • 產品客戶群組特價

    • 產品欄位資料

    • 產品簡短主題

    • 產品簡短介紹

    • 產品關鍵字

    • 關聯的產品

    • 產品的可選擇特性

    整頁展示的資料:
    • 關於我們

    • 客戶服務

    • 貨運及退貨說明

    • 服務條款

    • 個人私隱說明

    一些電子商貿運作上需預先申請的服務:
    • 金流、信用咭收貨

    • 運費服務


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 客戶服務管理

    客戶服務管理


    每當顧客經瀏覽貴公司網站後,可能會對某種產品感興趣,有些顧客會即時進行訂購,亦有可能先透過查詢待了解更多相關資料後才進行訂購,現時的營商環境均講求高效率,所以對客戶的服務亦需盡快回應。

    在我們的經驗來說,一般顧客均希望產品供應商向他/她們第一時間回覆,如在辦工時間內可啟動我們提供的顧客即時查詢系統,以文字型式即時接觸客戶,但人手不能配合,亦盡量在十二小時內回應客戶的查詢,這些服務可有效增加產品的成功銷售率,並提高客戶的信心及建立良好口碑。

    以下是一些新業務需面對及安排人手處理的客戶服務重點:
    • 客戶發出的電子郵件查詢

    • 客戶發出的產品、訂單查詢

    • 對客戶發出的大數量訂購要求,預備安排額外的聯絡人手

    • 替客戶跟進訂購產品的貨運延期問題

    • 按業務及產品性質提供產品優良保證及退換細節,並於客戶服務頁展示內容

    • 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品,這些均需預先計劃處理方案

    • 產品在郵寄或貨運中遺失或損壞,當然出現率很低,但亦需預先計劃處理方案並展示解決資料讓顧客知述

    • 預先了解金流、信用咭公司的合約細節,以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等,能有效處理上述有機會發生的問題

    • 客戶或同業的投訴亦需有效地安排跟進

    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Product Management

    Product Management


    產品被視為業務上的靈魂,所以出色的產品編排及美觀的產品圖片,將可令銷售額帶來可觀的數字,為了令商店的編排達到最佳化,所有產品的圖片及文字說明應該採用統一的風格。

    例如產品主體的清晰、擺放角度、尺吋比例應該一致,圖片亦應先進行“去背”、“退地”等處理。

    而產品的說明文字應簡潔易讀,切勿加插過於花巧的小圖示,因顧客在選購產品前最希望知道的是產品的規格和特點,而非欣賞花巧的網頁。

    產品的儲存數量(每項計算),是根據您向我們購買的租用計劃而定,若產品儲存數量達上限,請聯絡我們進行付費“增值升級”。

    而購買獨立套裝軟件或開發版軟件,儲存數量將根據您的硬件配置。

    每項產品包含的資料:
    • 產品“中英文”名稱
      最多125個字元,請盡量簡短(必需輸入)

    • 產品“中英文”說明
      文字格式或自訂HTML格式(按需要使用)

    • 產品的儲存目錄位置
      儲存於其中一個產品目錄(必需選擇)

    • 一般售價
      供普通顧客的售價,沒有“一般售價”顧客則只可提出查詢(按需要使用)

    • 群組售價
      供指定群組顧客的售價,折扣率視符您對群組售價設定(按需要使用)

    • 產品稅別
      若有設定“稅區”及“稅別”,產品售價將自動加入需付稅款(按需要使用)

    • 產品成本
      只針對對管理員“成本報告”,不會顯示於商店(必需選擇)

    • 型號
      產品的型號,最多125個字元(按需要使用)

    • 數量
      可供銷售的數量,根據系統設定可選擇售出自動扣減,系統亦以數量在店面顯示各種“有存貨”、“限量發售”、“已售清”提示(必需輸入)

    • 重量
      計算運費的基礎(按需要使用)

    • 所屬品牌
      如有預先設定“品牌或廠商”,則產品可歸類在品牌內(按需要使用)

    • 開售日期
      一般不需輸入,如有設定,則產品將列入“預訂產品”內(按需要使用)

    • 產品銷售狀態
      選擇:“現貨/預訂貨”或“缺貨”,設為“缺貨”則產品不被顯示在店面(按需要使用)

    • 特色產品狀態
      選擇:“是”或“不是”,設為“是”則在店面的“特色產品”內隨機顯示(按需要使用)

    • 一幅主要圖片
      JPG、GIF、PNG或SWF格式,檔案為300KByte或以下,顯示於各“目錄”及“詳細產品頁面”(必需輸入)

    • 一幅視像影片
      AVI、WMV、RM或MPG格式,檔案為1MB或以下,顯示於各“詳細產品頁面”(按需要使用)

    • 六幅附加圖片
      JPG、GIF、PNG或SWF格式,檔案為300KByte或以下,顯示於各“詳細產品頁面”(按需要使用)

    • 產品的參考網址
      若產品另有外部介紹參考網頁,不需輸入http://(按需要使用)

    • 欄位資料
      需預先設定欄位名稱,便可輸入產品的特徵,例如“產地”、“顏色”、“適用人仕”等資料,這些資料只針對產品的附加資訊的展示,不影響另一功能的銷售“產品特性”(按需要使用)

    • 目錄簡介資料
      可供輸入“簡短主題”、“簡短”介紹,將展示於相關“產品目錄”(按需要使用)

    新增產品:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“分類目錄/商品”總管

    3. 點擊產品的“相關目錄”

    4. 點擊右上方的“新增產品”按鈕

    5. 輸入相關資料及上載產品圖片

    6. 完成後按“儲存”或“更新”,或按“預覽”確認無誤再儲存,或按“返回”放棄並返回列表

    更改產品狀態:
    • 產品銷售狀態
      點擊狀態列的“綠色”或“紅色”按鈕

    • 特色產品狀態
      點擊狀態列的“特色產品”按鈕

    針對產品的動作:
    • 新增產品
      在目錄或副目錄裏新增一項產品

    • 編輯
      修改已經建立的產品資料,例如更改名稱、轉換圖片

    • 刪除
      將該產品刪除,如該產品同時被連結至其他目錄,請選擇要針對的目錄

    • 移動
      將該產品移往其他目錄,請先確認欲移至的目錄由沒有其他“副目錄”

    • 資訊
      顯示該產品的資訊,包括售價及產品數量、產品狀態及型式、新增及修改日期、該產品的適用位置超連結

    • 複製到
      將該件產品複製到其他目錄
      商品連結:純粹連結至其他目錄,實際是同一件產品
      商品複製:完整複製該件產品,而且複製後成為一件獨立的產品

    • 特性選擇
      需預先在“商品特性設定”設定“選項值”,便可為這件產品伸展出各種銷售特性,例如“顏色”、“尺吋”、特惠裝”等,而且不同特性可具不同的售價

    注意事項:
    • 不應將產品直接置於“最上層”

    • 同一目錄的同一層級,不應同時存有“副目錄”及“產品”

    • 經上傳的“產品圖片”、“影片”、“附加圖片”等,系統會自動把檔案名稱更改以適應格式

    • 一些特別資料,例如:“商品欄位”、“品牌或廠商”、“商品特性設定”需從其他功能裏預先設定妥當

    • “特價產品”、“附加產品資料”、“附加推韉產品”屬獨立功能,在產品完成輸入後才可嘗試加入

    • 若需設定產品屬可供購買的“電子禮券”,只需在型號輸入以大寫英文“GIFT”為首,例如“GIFT100”,而禮券的售價便是面值,售出後的批核,請參考“顧客禮券批核”

    • 產品若曾經售出過,則不應直接將之刪除,這會影響過往訂單的記錄,對於此類不再發售的產品,應採用“產品銷售狀態”將之隱藏

    • 對於後來修改過的產品,將不會影響已產生的訂購單

    • 在新增或修改產品時,若有圖片需要上傳,儲存的反應時間將稍長,請耐心等待,切勿未完成儲存前點擊其他功能

    • 產品的新增或修改屬即時生效的,如店面資料或圖片看到的仍是未更新,請按瀏覽器的“重新整理”按鈕

    • 當完成相當數量的新增產品後,緊記以“電子報”或“寄電子郵件”通知已登記的會員(顧客)

    • 請勿同一時間由二位管理員進行產品的管理工作,這樣會引致儲存時出現錯誤

    • 請勿展示或銷售違反我們“服務條款”的產品,一經發現,我們將在不事前通知的情況下暫停您的網站及帳號

    • 這份指南的“新增產品”方式乃指單一件,本系統另設透過“匯出、匯入資料”大量新增產品的途徑


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Cookie

    Cookie


    The term Cookie derives from "magic cookie", a packet of data a program receives but only uses for sending it again, possibly to its origin, unchanged. Magic cookies were already used in computing when Lou Montulli had the idea of using them in Web communications in Mar 1993.

    Purpose
    HTTP cookies are used by Web servers to differentiate users and to maintain data related to the user during navigation, possibly across multiple visits. HTTP cookies were introduced to provide a way for realizing a "shopping cart" (or "shopping basket"), a virtual device into which the user can "place" items to purchase, so that users can navigate a site where items are shown, adding or removing items from the shopping basket at any time.

    Allowing users to log in to a website is another use of cookies. Users typically log in by inserting their credentials into a login page; cookies allow the server to know that the user is already authenticated, and therefore is allowed to access services or perform operations that are restricted to logged-in users.

    Many websites also use cookies for personalization based on users' preferences. Sites that require authentication often use this feature, although it is also present on sites not requiring authentication. Personalization includes presentation and functionality. For example, the Wikipedia Web site allows authenticated users to choose the webpage skin they like best; the Google search engine allows users (even non-registered ones) to decide how many search results per page they want to see.

    Cookies are also used to track users across a website. Third-party cookies and Web bugs, explained below, also allow for tracking across multiple sites. Tracking within a site is typically done with the aim of producing usage statistics, while tracking across sites is typically used by advertising companies to produce anonymous user profiles, which are then used to target advertising (deciding which advertising image to show) based on the user profile.

    Browser Setting
    Described in " How to Enable Cookie " section.

    Cookie Expiration
    Persistent cookies have been criticized by privacy experts for not being set to expire soon enough, and thereby allowing some websites to track users and build up a profile of them over time. This aspect of cookies also compounds the issue of session hijacking, because a stolen persistent cookie can potentially be used to impersonate a user for a considerable period of time.

    Identification
    If more than one browser is used on a computer, each usually has a separate storage area for cookies. Hence cookies do not identify a person, but a combination of a user account, a computer, and a Web browser. Thus, anyone who uses multiple accounts, computers, or browsers has multiple sets of cookies.

    Likewise, cookies do not differentiate between multiple users who share a computer and browser, if they do not use different user accounts.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • FTP

    FTP


    File Transfer Protocol - simply a method in which you can upload and download information to and from the Internet. Our building software takes care of this for you. Some specialized programs can often do a better job.

    Recommend software:
    SmartFTP
    http://www.smartftp.com

    GlobalSCAPE CuteFTP
    http://www.cuteftp.com

    FileZilla
    http://filezilla.sourceforge.net

    CoffeeCup Free FTP
    http://www.coffeecup.com

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • C2C (Consumer-to-Consumer)

    C2C (Consumer-to-Consumer)


    C2C (Consumer-to-consumer) electronic commerce involves the electronically-facilitated transactions between consumers through some third party. A common example is the Ads28.com, EBay, Yahoo!, in which a consumer posts an item for sale and other consumers bid to purchase it; the third party generally charges a flat fee or commission. The sites are only intermediaries, just there to match consumers, they have do not check quality of product being offered.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • If You're Going To Steal Software, Steal From Us: Microsoft Exec

    If You're Going To Steal Software, Steal From Us: Microsoft Exec


    Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

    By Paul McDougall
    InformationWeek
    12, 2007 03:00

    If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

    The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

    The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

    But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

    "We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

    Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

    "You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

    Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder 4.2

    Parallels Plesk Sitebuilder 4.2


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • SugarCRM

    SugarCRM


    Sugar Professional is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service.

    Sugar Professional improves business performance by offering best-in-class campaign management, opportunity tracking, account management, sales forecasting and customer support capabilities while delivering advanced reporting and collaboration tools.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • GALLERY

    GALLERY


    A Gallery is a collection of photo albums. You can have as many Galleries as you want on your web server. Each gallery contains as many photo albums as you want. Configuration of Gallery and administration of the photo albums is done entirely via an intuitive, web interface. You don't need special privileges on your webserver to install, configure and maintain Gallery. It's free, and we (the Gallery team) support it.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML True Color Chart

    HTML True Color Chart


    0000000000330000660000990000CC0000FF
    0033000033330033660033990033CC0033FF
    0066000066330066660066990066CC0066FF
    0099000099330099660099990099CC0099FF
    00CC0000CC3300CC6600CC9900CCCC00CCFF
    00FF0000FF3300FF6600FF9900FFCC00FFFF
    3300003300333300663300993300CC3300FF
    3333003333333333663333993333CC3333FF
    3366003366333366663366993366CC3366FF
    3399003399333399663399993399CC3399FF
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    F1F1D6F5EFE0F2E4D5F5E7E2F0DDD5F5E8E2F3E7E7
    F5F5E2F9F5ECF9F3ECF9EFECF5E8E2FAF2EFF8F1F1
    FDFDF9FDFCF9FCF9F5FDFAF9FDFAF9FCF7F5FDFBFB
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    FFB5B5F0B9C8FF7DFFD881EDB7B7FFA6DEEECFE7E2
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    FFFDFDFEFAFBFFFDFFFFFFFFFDFDFFFAFDFEF7FBFA


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • OpenBiblio

    OpenBiblio


    openBiblio is a high powered, fully scalable, and highly customisable open-source bulletin board package. phpBB has a user-friendly interface, simple and straightforward administration panel, and helpful FAQ. Based on the powerful PHP server language and your choice of MySQL, MS-SQL, PostgreSQL or Access/ODBC database servers, phpBB is the ideal free community solution for all web sites.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Classifieds

    Classifieds


    Features include: user registration; multi-level categories; verisign payflow link integration; "my classifieds" section; shopping cart; administration of members; administration of categories.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • How to enable Mod-Rewrite Module

    How to enable Mod-Rewrite Module


    This module uses a rule-based rewriting engine (based on a regular-expression parser) to rewrite requested URLs on the fly. It supports an unlimited number of rules and an unlimited number of attached rule conditions for each rule, to provide a really flexible and powerful URL manipulation mechanism. The URL manipulations can depend on various tests, of server variables, environment variables, HTTP headers, or time stamps. Even external database lookups in various formats can be used to achieve highly granular URL matching.

    In order to enable Mod_Rewrite for your site you should create a text file called .htacccess in the directory where you wish the rewrite rules to apply.

    The first line of this text file should be:
    RewriteEngine On

    After that you can place your rewrite rules. Here are some examples for Joomla's SEF option:
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteCond %{REQUEST_URI} (/|.htm|.php|.html|/[^.]*)$ [NC]
    RewriteRule ^(content/|component/) index.php

    Many applications come with ready to use rewrite rules that can be found in a file called htaccess.txt.

    Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • MySQL - How do I create a MySQL backup?

    MySQL - How do I create a MySQL backup?


    There are easy ways to go about backing up your MySQL databases.

    Backup using phpMyAdmin(DB WebAdmin). To do this, follow these steps.

    1. Login to your Plesk control panel.
      (e.g. https://yourdomain.com:8443)
    2. Choose and click your domain name.
    3. Click the Databases icon.
    4. Choose and click your database to want to backup.
    5. Click the DB WebAdmin Icon.
    6. On the pop-up window, you will see the screen of phpMyAdmin.
    7. Click the database name on left side.
    8. Click the hyperlink of Export Tab.
    9. Click the Select ALL link shown in gray. The check Save as file and click GO.
    10. You will be asked to save the .sql file to the hard drive. Click Save.
    11. Choose the location to save to and click Save. Your database has now been exported.
    12. Please be patient, the process may take a few minutes.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Transferring your website to Focus Network Company

    Transferring your website to Focus Network Company


    Already hosted with another provider? Want to move your website to Focus Network Company?

    This tutorial will outline the steps required to migrate your website and email accounts to your new account in Focus Network Company.

    • Step 1 - Backup your files
      First of all, you need to download the site from your old host. You can do this in one of two ways:
      • Backup your site through Plesk
        If your old host uses Plesk, and the Backup feature is enabled, you can download your entire site in a couple of clicks.
      • Backup your site via FTP
        If your host does not use Plesk or they do not have the backup function enabled, then you should backup your site using FTP. Typically you need to connect to your website via FTP, download your www or public_html folder (the names for this folder differ; it is the folder that contains your website).

        The tutorials below will show you how to connect and transfer files using the popular free FTP client software.
        1. Download and install FTP client software, such as Filezilla, CuteFTP, WS_FTP
        2. Connecting to your website with FTP client software
        3. Transferring files to/from your website with FTP client software

    • Step 2 - Backup and restore your MySQL databases
      If you do not have any MySQL databases, you can skip to Step 3.

      To transfer MySQL databases from your old host to Focus Network Company, there are two methods you can use:
      • Backup/Restore MySQL databases via Plesk
        This uses the same Plesk function as the file backup section does. you can backup your database in a couple of clicks.
      • Backup/Restore MySQL databases via phpMyAdmin
        If your host does not use Plesk/the backup function is disabled, you can backup and restore MySQL databases using phpMyAdmin. Follow the tutorials below for instructions on how to import and export MySQL databases in phpMyAdmin.
        How do I export or backup a MySQL Database
        How do I import a MySQL Database / Creating or Importing a Database

    • Step 3 - Upload your files to your account
      Now you need to upload your files to your Focus Network Company account. If you backed up your files using the Plesk backup feature, you can upload them easily through your Plesk by following the tutorial above ("Restoring Data From Backup Archives").

      If you backed up your files using FTP, simply connect to your account using FTP client software and upload your files into the httpdocs folder.

    • Step 4 - Create email address on your account
      Before you point your domain to your Focus Network Company account, its a good idea to create the email addresses through Plesk first. Simply create the email addresses you want on your account by following the tutorial below:
      How to setup Your Emails on PLESK Control Panel / Creating Mailboxes

    • Step 5 - Point your domain to your account
      By this point your account with Focus Network Company should mirror your account at your current host; you should have uploaded your site files and MySQL databases and created your email accounts. Once you are sure you have completed all the steps above, its time to change the nameservers of your domain.

      Login to your domain control panel at your registrar and modify the nameservers for your domain to the ones we sent you in the welcome email.

      • Below are our DNS information:

        ns1.powersx.com
        ns2.powersx.com
      How to point my existing domain name to "Focus Network Company" server?

      Once you have done this, wait for your domain to propagate. This can take between 6-72 hours, depending on your location. To see if your domain has resolved correctly to your Focus Network Company account, type your domain name into the tool below and hit Lookup. On the next page scroll down to the Whois Record section. If the Focus Network Company nameservers are listed here, then your domain name has resolved.

      http://www.whois.sc

      Check your domain name is displaying correctly, and then proceed to the next step.

    • Step 6 - Cancel your account at your old host
      Once you have updated your nameservers and your domain name has resolved correctly, you can cancel your account at your old host.

      Make sure you backed up all your files; getting data back after you have cancelled your service with a provider can be quite difficult.

    • Congratulations, you have succesfully moved your website to Focus Network Company!


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to use WS_FTP to upload your website

    How to use WS_FTP to upload your website


    WS_FTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

    Firstly you will need to install WS_FTP on your computer. If you to not have this program installed I recommend download it.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to use FileZilla to upload your website

    How to use FileZilla to upload your website


    In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

    FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

    Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Mozilla Thunderbird for Windows Email Setup Tutorial

    Mozilla Thunderbird for Windows Email Setup Tutorial


    In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • POP3, IMAP4 and SMTP settings information

    POP3, IMAP4 and SMTP settings information


    Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

    TypeNameInformationPort
    UsernameLogin Nameuser@yourdomain.com (example)--
    PasswordPasswordX0CeFt6EMGfOMm5Q (example)--
    POP3Incoming Servermail.yourdomain.com (example)110
    POP3S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)995
    IMAP4Incoming Servermail.yourdomain.com (example)143
    IMAP4S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)993
    SMTPOutgoing Servermail.yourdomain.com (example)25
    SMTP SubmissionOutgoing Servermail.yourdomain.com (example)587
    SMTPS (SSL/TLS)Outgoing Secure Servermail.yourdomain.com (example)465


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on iPhone & iPad Mobile Device

    How to setup your email account on iPhone & iPad Mobile Device


    Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

    Currently tested devices are:
    • Apple iPhone 3
    • Apple iPhone 3GS
    • Apple iPhone 4
    • Apple iPhone 4S
    • Apple iPhone 5
    • Apple iPhone 5S
    • Apple iPhone 5C
    • Apple iPad
    • Apple iPad2
    • Apple iPad Air
    • Apple iPad mini
    • Apple The New iPad
    • Apple iPod touch
    • Apple iOS 3
    • Apple iOS 4
    • Apple iOS 5
    • Apple iOS 6
    • Apple iOS 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Setup fetch email using Google Gmail

    Setup fetch email using Google Gmail


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

    Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

    Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.

    • Log into your Gmail account.
    • Click the gear icon in the upper right corner of the page and select Settings.
    • Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
    • Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
    • Enter the full email address of the account from which you'd like mail fetched.

    • Click Next Step.
    • In the Username field, enter your full email address.
    • In the Password field, enter the password for the email address you provided.
    • Select Port 110 for a POP3 connection.
    • Click the checkboxes next to the options that best suit your needs:
      • Leave a copy of retrieved messages on the server.
      • Always use a secure connection (SSL) when retrieving mail *
      • Label incoming messages
      • Archive incoming messages
    • Click Add Account.


    Attention
    • As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
    • Email Forwarding or Fetch Mail may disclose your secrets.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup Your Emails on PLESK Control Panel

    How to setup Your Emails on PLESK Control Panel


    This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

    NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

    Your e-mail accounts are configured through PLESK .
    To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

    POP3 (incoming) mail server: mail.yourdomain.com

    SMTP (outgoing) mail server: mail.yourISP.com

    Which means you will have to use your ISP smtp server.

    Please be aware, when you set up outlook that your UserID is your full email address.

    The url for your online webmail is
    http://webmail.yourdomain.com

    Where yourdomain.com is the domain name of your Web host.

    Please be aware that your email will not work until your domain resolved to our servers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    ns1.powersx.com
    ns2.powersx.com

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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