8 Aug, 2020
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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Domain Names Knowledge

  • Who can register a .CN domain name?

    Who can register a .CN domain name?


    Regarding to CNNIC request for document submission.

    For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:

    • Copy of a valid China Business Registration Certificate, and
    • Copy of applicant's China Citizen Identity Card, and
    • Copy of a valid ICP license


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Google 7.68 Terabits Per Second Cable

    Google 7.68 Terabits Per Second Cable


    Search giant finalizes plan for Pacific fiber being ran.

    The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

    Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

    According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

    It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 如何利用異地備份隬補防毒軟件的不足

    如何利用異地備份隬補防毒軟件的不足


    從世衛在2009年4月24號發出的第一個人類豬流感個案開始,至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界,惡性攻擊病毒每天在不斷的增加、更新和改變,而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響,是企業I.T.部門經常要面對的挑戰。

    企業單靠病毒掃描軟件並不足夠

    根據美國FBI 2005的研究指出,約84%的公司會受到惡性病毒的攻擊。另外,美國網絡安全協會(Cyber Secure Institute) 的報告指出,企業為了清除各項病毒的花費高達90億美元!無論您為電腦做再好的隔離措施,例如擁有最新的防病毒軟件和頻密的病毒掃描,病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案,例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以,企業要防範數據丟失帶來的災難性影響,單靠病毒掃描軟件並不足夠。

    設立災難性回復方案才能治本

    其實要解決以上問題就要從根本著手,第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution),而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup),這樣,當遇到病毒入侵造成數據丟失,企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上,把受到感染或是有故障的電腦復原到正常狀態,確保企業持續運作,儲存於電腦內的業務數據亦能得以保存。

    有資深企業備份經驗的Ahsay 銷售部經理候健生指出:「如何為企業設立有效和快速的災難復原方案是一個很大的課題,大小企業都需要正視。但對中小企來說,由於資源所限,加上公司內未必有專門負責I.T.方面的人員,所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件,可以滿足基本備份需要。但這些軟件只能夠作本地備份,一旦公司的電腦受到病毒侵襲,用作儲存備份的電腦或伺服器亦可能已經中毒,導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件,才能確保災難復原能發揮功效,因為就算本地公司內所有電腦和伺服器都已經中毒,儲存於異地的鏡像備份數據亦不會受到感染,企業便可快速地把電腦鏡像直接從異地恢復到電腦上,達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

    關於Ahsay

    Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港,目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商,並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 微軟證實Hotmail個人資料遭竊取

    微軟證實Hotmail個人資料遭竊取


    根據BBC(英國廣播公司)報導,微軟公司的Windows Live Hotmail遭到網絡黑客入侵,超過萬個hotmail客戶資料遭到竊取,這些資料多數來自歐洲,微軟並證實遭竊取的密碼都是正確的。

    科技網誌neowin.net說,黑客除了盜取帳號密碼之外,又把盜取到的資料全數公布到網路上,超過上萬個hotmail帳戶的細節,2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

    Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者,受害者點選後,會被導向釣魚網頁,就會洩漏了個人的機密資訊給予攻擊者,如個人的信用卡號碼、密碼、帳號等。

    微軟目前表示,他們已經知悉此事,並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮,若果個人資料遭到竊取,可能會有更多後續麻煩的事端。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • SPAM

    SPAM


    Spamming is the abuse of electronic messaging systems to send unsolicited bulk messages, which are universally undesired. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, mobile phone messaging spam, internet forum spam and junk fax transmissions.

    Spamming is economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the barrier to entry is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by Internet service providers, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Search Engine

    Search Engine


    A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • C2C (Consumer-to-Consumer)

    C2C (Consumer-to-Consumer)


    C2C (Consumer-to-consumer) electronic commerce involves the electronically-facilitated transactions between consumers through some third party. A common example is the Ads28.com, EBay, Yahoo!, in which a consumer posts an item for sale and other consumers bid to purchase it; the third party generally charges a flat fee or commission. The sites are only intermediaries, just there to match consumers, they have do not check quality of product being offered.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML5

    HTML5


    HTML5 is currently under development as the next major revision of the HTML page standard.

    Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Usefull Server Path Information

    Usefull Server Path Information


    Here are the applications paths. If you do not see what you are looking for, please contact us.

    • Sendmail:
      /usr/sbin/sendmail
    • Perl:
      /usr/bin/perl
    • PHP:
      /usr/bin/php
    • cURL:
      /usr/bin/curl
    • Pear:
      /usr/bin/pear
    • GET:
      /usr/bin/GET
    • Python:
      /usr/bin/python
    • FFmpeg:
      /usr/bin/ffmpeg
    • ImageMagick:
      /usr/bin/
    • Convert Path for ImageMagick:
      /usr/bin/convert
    • Web Page Path:
      /var/www/vhosts/domainname/httpdocs
    • Root Path:
      /var/www/vhosts/domainname/
    • CGI-BIN Path:
      /var/www/vhosts/domainname/cgi-bin/
    • Subdomains Path:
      /var/www/vhosts/domainname/subdomains/subdomain
      Example: http://subdomain.ec2biz.com


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to use WS_FTP to upload your website

    How to use WS_FTP to upload your website


    WS_FTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

    Firstly you will need to install WS_FTP on your computer. If you to not have this program installed I recommend download it.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to define session.save_path

    PHP - How to define session.save_path


    If you can’t modify PHP.INI global configuration file, or just want to make the change affect Joomla! or Mambo application only, you must create or edit the .htaccess file in the installation directory for Joomla! or Mambo, and add the following line:

    php_value session.save_path '/var/www/vhosts/domainname/httpdocs/sessions'

    Change the /sessions to a folder that is writable(chmod 0757) and prefer to be a session saved folder by you which has been created first.

    * Where domainname is your domain name.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • MySQL - How do I create a MySQL backup?

    MySQL - How do I create a MySQL backup?


    There are easy ways to go about backing up your MySQL databases.

    Backup using phpMyAdmin(DB WebAdmin). To do this, follow these steps.

    1. Login to your Plesk control panel.
      (e.g. https://yourdomain.com:8443)
    2. Choose and click your domain name.
    3. Click the Databases icon.
    4. Choose and click your database to want to backup.
    5. Click the DB WebAdmin Icon.
    6. On the pop-up window, you will see the screen of phpMyAdmin.
    7. Click the database name on left side.
    8. Click the hyperlink of Export Tab.
    9. Click the Select ALL link shown in gray. The check Save as file and click GO.
    10. You will be asked to save the .sql file to the hard drive. Click Save.
    11. Choose the location to save to and click Save. Your database has now been exported.
    12. Please be patient, the process may take a few minutes.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do upload my website

    How do upload my website


    To upload your files with FTP you will need an FTP client.
    User name and password are the same as the PLESK.
    Upon connecting, you will see a list of the following directories:

    • anon_ftp
      This directory is used for anonymous ftp upload/downloads.

    • cgi-bin
      A directory for your cgi scripts.

    • error_docs
      This directory holds the html error pages that you can customize for your needs.

    • httpdocs
      This is the root of your website where you should put all website related files.

    • httpsdocs
      This is the SSL secured root of your website (https://), Of course if in the setup section of your hosting you ticked "Use a single directory for housing SSL and non-SSL content" then everything should be stored in httpdocs and you simply use http:// for normal connections and https:// for encrypted connections.

    • private
      This folder is for storing personal and private files and cannot be accessed by people using your website.

    • statistics
      This directory is used for storing web statistics and logging information of your website and ftp service.

    • subdomains
      This is used for the subdomains of your website, Eg. subdomain.ec2biz.com.

    • web_users
      This directory is for webusers you created in your plesk desktop.


    The httpdocs is where your web page files has to be placed.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    ns1.powersx.com
    ns2.powersx.com

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Setup fetch email using Outlook mail / Hotmail

    Setup fetch email using Outlook mail / Hotmail


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The following articles explain how to set up mail fetching for other services and are for reference only.

    http://windows.microsoft.com/en-us/outlook/pop-email

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to receive emails but not send?

    Are you able to receive emails but not send?


    If you can receive mail but aren't able to send this means one thing.....

    There are number of things causing this. Unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty.

    Chances are it is some internet provider is blocking you from using anyone's incoming mail servers but their own. Many major ISP's are blocking incoming emails.

    The reason they do this is to prevent you from using their internet connection for spamming purposes.

    You will still be able to send emails, but only by using your ISP'S outgoing mail server.
    Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
    For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com.

    If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup Your Emails on PLESK Control Panel

    How to setup Your Emails on PLESK Control Panel


    This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

    NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

    Your e-mail accounts are configured through PLESK .
    To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

    POP3 (incoming) mail server: mail.yourdomain.com

    SMTP (outgoing) mail server: mail.yourISP.com

    Which means you will have to use your ISP smtp server.

    Please be aware, when you set up outlook that your UserID is your full email address.

    The url for your online webmail is
    http://webmail.yourdomain.com

    Where yourdomain.com is the domain name of your Web host.

    Please be aware that your email will not work until your domain resolved to our servers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Microsoft Outlook Setup Tutorial

    Microsoft Outlook Setup Tutorial


    In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook, which is part of Microsoft Office.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express Setup Tutorial

    Outlook Express Setup Tutorial


    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • OWL

    OWL


    Owl is a multi user document repository (knowledgebase) system written in PHP4 for publishing files/documents onto the web for a corporation, small business, group of people, or just for yourself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • CSLH

    CSLH


    A multi-user, multi-operator, multi-department Live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with that visitor. The modular structure and open source code allows for the highest level of freedom in customization to fit your needs.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Avactis

    Avactis


    Avactis shopping cart is a software package that allows you to open an online store on the Internet.

    It comprises two parts - a client side and an administrator side. The client side is your website as seen by visitors. The Avactis's client side allows the visitors to your site to browse products in the online store, select products and put them into the shopping cart, as in a conventional supermarket, and then pay for the selected products using a credit card or other payment options.

    The Avactis's administrator side allows you to stock up the store with products, track orders and payments.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • pMachineFree

    pMachineFree


    pMachine is online publishing's most flexible and creative software.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • CS-Cart

    CS-Cart


    CS-Cart shopping cart is a turnkey solution that includes all of the necessary features and functions to build successfully an online web store.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • Page Content Manager

    Page Content Manager


    我們的“線上商店”設有一些獨立頁面,而某些頁面亦能讓您自由加入適當的訊息,以便令整個商店能展示更多關於您的業務情報。

    透過“頁面內容管理”內建的HTML編輯器,您將能快捷輕鬆地編輯當中內容,就像平日慣常使用的文字處理一樣,而無需專門的編輯知識。

    進入“頁面內容管理”:
    1. 點擊主選單的“資訊管理”

    2. 點擊左選單的“頁面內容管理”

    可供編輯的頁面:
    • 進店歡迎頁
      網站首頁的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括歡迎圖片或“SWF”動畫

    • 首頁文字
      目錄首頁,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 走動文字
      每頁頁頂的“走馬燈”文字訊息,例如一些“新消息”或“宣傳語句”

    • 貨運及退貨說明
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 個人私隱說明
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 服務條款
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 關於我們
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 客戶服務
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 特別消息
      目錄首頁,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 聯絡我們
      堪入於“其他頁面”模板的聯絡頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 訂購完成
      堪入於“其他頁面”模板的訂購完成頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 產品預訂服務
      堪入於“其他頁面”模板的產品預訂服務頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    頁面內容包含的資料:
    • “中英文”頁面HTML
      透過“HTML”編輯器輸入,或利用“原始碼”編輯HTML

    • 顯示狀態
      選擇其中一種狀態,例如“顯示”、“隱藏”

    “頁面內容”適用的“標籤”:
    透過“標籤”能讓資訊正確地顯示,而且能自動對應中英文頁面,無需擔心更改系統設定的聯絡資料後,遺漏修改頁面內容,請使用以下專用“標籤”加插在適當的HTML位置內
    • [[PAGE:HOME_URL]]
      您的線上商店網址

    • [[PAGE:SITE_NAME]]
      您的網站名稱

    • [[PAGE:SITE_DESCRIPTION]]
      您的網站說明 / 簡介

    • [[PAGE:SITE_KEYWORDS]]
      您的網站關鍵字

    • [[PAGE:COMPANY_NAME]]
      您的公司名稱

    • [[PAGE:COMPANY_ADDRESS]]
      您的公司地址

    • [[PAGE:COMPANY_TEL]]
      您的公司聯絡電話號碼

    • [[PAGE:COMPANY_FAX]]
      您的公司傳真機號碼

    • [[PAGE:COMPANY_SERVICE_TEL]]
      您的客戶服務電話號碼

    • [[PAGE:STORE_OWNER]]
      您的網站負責人名稱

    • [[PAGE:STORE_OWNER_EMAIL]]
      主要電子郵件

    • [[PAGE:STORE_ENQUIRY_EMAIL]]
      客戶查詢郵件的收件地址

    • [[PAGE:STORE_ORDER_EMAIL]]
      新訂單的通知電郵地址

    傳統的文字輸入範例:
    歡迎光臨佳佳網上精品商店
    如有問題請致電我們啊,電話是(852)1234 5678


    使用“標籤”後的輸入範例:
    歡迎光臨[[PAGE:SITE_NAME]]
    如有問題請致電我們啊,電話是[[PAGE:COMPANY_TEL]]


    頁面的顯示結果範例:
    歡迎光臨佳佳網上精品商店
    如有問題請致電我們啊,電話是(852)1234 5678


    注意事項:
    • 走動文字的模板標籤:[[HTML:TEXT_SCROLL]]

    • 除“進店歡迎頁”外,其他頁面內容在模板的標籤:[[HTML:DATA_PAGE_CONTENT]]

    • 所有頁面內容必需將“顯示狀態”設為“顯示”,而且需具有內容方可生效

    • 自訂HTML若有圖片,必需使用編輯器的“插入/編輯 圖片”按鈕正確上傳至伺服器,以下是正確的HTML例子:

    • 自訂HTML若有FLASH動畫檔案,必需使用編輯器的“插入/編輯 Flash”按鈕正確上傳至伺服器,以下是正確的HTML例子:

    • 若需借助其他HTML軟件預先完成排版,強列建議使用“FrontPage”、“Dreamweaver”,而不應以“MicroSoft Word”的文字編輯器進行

    • 盡量不要在網站任何頁面輸入聯絡電郵地址,應推薦客戶使用“支援服務記錄”(聯絡我們)的線上表格進行聯繫,這行動令所有查詢都能被記錄,亦可防範惡意程序抓到您的電郵地址發送垃圾郵件(系統在“聯絡我們”顯示的電郵地址已經過圖片轉化處理,惡意程序無法提取內容)


    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Purchase Order

    Purchase Order


    “訂單管理”是整套網上業務的核心之一,為了能讓日常的管理更有效率,請您細心閱讀這份指南。

    當會員從“網上商店”挑選了有興趣的產品,並把產品放入“購物車”後,便可進行結帳,在顧客完成幾個步驟後,包括“選擇貨運方式”、“選擇付款方式”、以及最後確認無誤後,按下“確認”並完成訂購程序,系統便會把訂購資料記錄,並且向顧客及管理員發出訂購確認通知。

    這時管理員便需要盡快處理,以便讓顧客能知悉訂單狀態。一般情況下,我們建議管理員每天最少檢查和處理一次“訂單記錄”,日常亦需關注一些未完成的訂單。

    進入“購物訂單”管理:
    1. 點擊主選單的“訂單處理/客戶管理”

    2. 點擊左選單的“購物訂單”

    3. 選擇相關訂單

    訂單型式:
    • 已記錄的訂單
      完成所有訂購流程的訂單

    • 待完成的訂單
      未完成訂購流程的訂單,主要是線上付款未交易成功,管理員可根據需要手動確認

    針對購物訂單的“浮動按鈕”:
    • 處理訂單
      針對更新訂單的每一個處理狀態,讓系統記錄,並選擇是否透過“電子郵件”和“手機短訊”通知顧客。

      • 更新狀態
        選擇一項適合的狀態名稱

      • 備註
        若有需要,可輸入有關該項訂單的備注,亦可選擇是否向顧客通知

      • 積分
        檢視該項訂單顧客可獲得的“現金積分”,可選擇是否批核這些積分給顧客

      • 產品寄出日期
        若有寄出的日期,可點擊“日曆”按鈕選擇日期

      • 產品送貨日期
        若有送貨的日期,可點擊“日曆”按鈕選擇日期

      • 貨運參考編號
        若有貨運編號,例如“郵政編號”、“速遞編號”、“掛號通知”

      • 電郵通知訂單更新
        選取後系統會透過電腦通知顧客

      • 短訊通知訂單更新
        選取後系統會透過手機短訊通知顧客

      • 郵件語言
        請選擇適合顧客的語言,例如知悉顧客是歐美地區,則選擇“英文”

      • 保留郵件副本
        若選擇了電郵通知,可將更新電郵副本保留,供日後需要時參考

    • 訂單資料
      管理員可檢視這項訂的所有資料。

      • 訂購產品資料
        訂單的訂購產品資料、售價、小計、運費、優惠金額、應收總計

      • 訂單基本資料
        訂單的日期、編號、顧客名稱及群組、類型、顧客的IP及國家

      • 訂購客戶資料
        訂單的顧客資料

      • 訂購貨運資料
        根據顧客要求的貨運資料

      • 訂購帳單資料
        根據顧客要求的帳單資料

    • 狀態記錄
      由“下”至“上”的訂單狀態處程過程記錄。

      • 新增日期
        記錄狀態的日期

      • 郵件通知客戶
        有否透過電郵通知顧客

      • 短訊通知客戶
        有否透過手機短訊通知顧客

      • 狀態
        處理的狀態

      • 備註欄
        “付款閘道傳回訊息”、“顧客結帳時輸入的備注”,“管理員更新時輸入的備注”

    • 列印 - 列印這項訂單的收據

    新進訂單通知方式:
    • 顧客
      “電子郵件”

    • 管理員
      “電子郵件”、“手機短訊”、“傳真文件”

    更新訂單狀態通知:
    • 顧客
      “電子郵件”、“手機短訊”

    針對訂單的動作:
    • 編輯
      更新訂單的狀態、產品貨運資料、向顧客發出通知

    • 刪除
      刪除“錯誤”、“過久未完全”、“重複的訂單”

    • 資訊
      檢視訂單的資料

    注意事項:
    • 系統被記錄的訂單並不表示成功收取貨款,如果您的訂單是透過付款閘道收款,請登入付款閘道供應商的帳戶,並確認款項收妥方可處理產品的付運

    • 請細心核對每項訂單的資料,包括顧客資料、要求的貨運地點、帳單資料等,若有需要,請跟顧客聯絡以確認資料無誤,並且在產品付運前確保已收妥貨款

    • 建議在接到新訂單後,若資料無誤,保留二十四小時後才處理付運,因中途若出現問題也有機會處理

    • 如訂單透過線上付款閘道收款,請比對客戶的IP國家與訂購者國家是否一致,或利用付款閘道供應商的工具檢視國家地區資料,若有懷疑,請參考付款閘道供應商的指引向顧客索取身份証明的文件,以減少網上詐騙帶來的損失

    • 在一般情況下,“待完成的訂單”是顧客在結帳時系統預先記錄該訂單資料,若順利完成線上付款交易,將自動轉為“已記錄的訂單”,但若顧客沒有完成線上付款或過程中出現問題,則訂單型式仍處於“待完成的訂單”,如檢查線上付款無誤,管理員應手動進行確認


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Mail Configuration

    E-Mail Configuration


    我們的“網上商店”系統,需要利用多個電郵地址進行各種跟顧客溝通的用途,亦需要透過電子郵件向您通知運營狀況。

    一般情況下,我們都會為新建立的“網上開店”預先建立了數個常用的電郵地址,若您需要增加額外的電郵地址,可透過這份指南介紹的步驟進行管理。

    這份指南介紹的電子郵件設定,不適用於“獨立伺服器網上商店”、“套裝版權網上商店”、以及“開發版網上商店”。

    “郵件賬號”包含以下資料:
    • 登入賬號
      登入賬號必需是英文細寫和數字,其中可使用的符號是“.”、“-”、“_”,例如賬號是“abcd88”,則電郵地址便是“abcd88@yourdomain.com”

    • 密碼
      密碼必需由六至十五個“英文”或“數字”組成,英文的大小楷視為不同,其中切勿包含登入賬號,組合亦不能過份簡單

    • 確認密碼
      再一次輸入密碼作確認

    針對“郵件賬號”的動作:
    • 刪除
      將“郵件賬號”及內裏的郵件徹底刪除

    注意事項:
    • 電子郵件屬私人擁有的,切勿向他人透露登入資料,而登入資料亦應妥善保管

    • 基於保安理由,建議每六個月變更一次登入密碼

    • 修改已建立的郵件賬號的設定及更改密碼,請利用“網路郵局”或“PLESK控制台”

    • 我們不會向您索取郵件賬號的資料,並且需要防範從任何途徑向您索取資料的“網路行騙”陷阱


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Files Manager

    Files Manager


    “檔案總管”能讓您上載各類檔案文件,由於我們的“網上商店”系統未有提供FTP功能,所以便需透過“檔案總管”進行“上載”、“下載”、以及檔案的管理。

    您能上載一些檔案文件或網頁文件供顧客瀏覽。

    進入“檔案總管”:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“檔案總管”

    “檔案總管”包含的資料:
    • 檔名
      必需以英文或數字組成,其中可包含的符號只有“-”、“_”,其他符號、空格、中文字等皆不應存在

    • 資料夾
      存放檔案的目標位置

    • 網址連結
      上傳檔案後的參考連結

    針對“檔案總管”的動作:
    • 上傳檔案
      從您的電腦挑選欲上載的檔案,例如“圖片”、“PDF”、“Flash動畫”等,每次最多可同時上傳五個檔案

    • 新增檔案
      新增一個純文字檔案

    • 重新整理
      從當前資料夾位置從返回目錄的最上層

    • 編輯
      編輯已建立的純文字檔案,請勿直接編輯其他非純文字的文件

    • 刪除
      將已建立或上載的檔案從目錄刪除

    • 資訊
      檢視檔案的資料,例如“參考網址連結”、“修改日期”等

    注意事項:
    • 每個上載或建立的檔案,最大體積為5MByte

    • 所有上載或建立的檔案,將會佔據您的可用硬碟空間,所以請定時刪除已沒使用的檔案

    • 如您上傳的檔案主要是供顧客下載或瀏覽,請善加利用“參考網址連結”,並且需加入到適當的HTML內

    • 所有上載或建立的檔案,請自行了解相關的技術及應用細節,我們並不提供上述的免費支援服務

    • 請勿上載或建立“違反法律”、“侵犯知識產權”、“色情相關”、“違反我們服務條款”的檔案

    • 請勿將上傳後的檔案,張貼或類似型式出現在其他網站,這樣會引致超過伺服器正常工作量,並且耗用大量頻寬,此乃屬不允許之過份使用資源

    • 切勿上傳可執行的檔案,例如“CGI”、“PHP”、“ASP”、“EXE”等,此類檔案將會危害系統的安全,如有上傳可執行、帶病毒、以及木馬程序,一經發現,我們將在不另通知情況下,暫停您的整個網站,而且若因此令我們的伺服器受損或被侵入,您將要為此負責。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 業務管理架構

    業務管理架構


    在貴公司採用我們的系統過程裏,除了初次完善的設定後,往後的管理可能會十分繁重,由於在互聯網上潛在著巨大商機和不分國別界限,所以因由開業初期的零碎訂單及客戶查詢,以至貴公司網站及業務續漸被更多人認識,這時會出現大量的客戶查詢及訂單,所以貴公司必須及早作好安排,提高業務效率。

    因為每間公司的業務均不盡相同,我們實難以一一說明,但以下是一些根據現時我們的客戶提供及經整理的重點安排:
    • 新產品的輸入工作

    • 售清產品的刪除或補貨工作(系統對於存量會有提示)

    • 產品的售價、存量、內容的更新

    • 經常校對輸入了的資料並試驗實際模擬交易,找出錯誤的地方並加以修正

    • 整個網站內容訊息定時更新,會讓顧客保持新鮮感

    • 不斷增加網站文字內容,可令各搜尋引擎收集更多資訊,有利提高知名度

    • 定時提供促銷活動,如節日特價品,送贈小額電子禮券吸引舊會員消費

    • 定時為產品報道新消息

    • 為日常訂單收取的信用咭營業金額記錄及整理

    • 定時按實際需要而更新貨運資料及運費調整

    • 定時利用我們的「電子報管理系統」寄發產品新消息給會員以保持聯係

    • 尋找其他網站商店提出合作商機

    • 定時向我們提出需要改善的地方,以利顧客的訂購過程更簡化無誤

    • 定期觀察我們提供的網站報告,比較瀏覽量高低的地區作出相應的宣傳安排

    • 如網上營商是貴公司的重點業務,需多利用各動宣傳媒體,例如於“Yahoo”、“Google”放置廣告,把產品張貼到知名的拍賣網如“EBay.com”、“雅虎拍賣網”等

    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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