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Knowledge Base

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    “電子郵件樣式”(包括SMS“傳送手機短訊”範本)能讓您預先編輯所有在“線上商店”網站的“電子郵件”範本,令您寄出的每一封郵件都具備專業風範,而且在管理上更有效率。

    透過郵件範本,每封寄出的郵件內容都會被套用到相關的範本,而且透過預設標籤,一些重要的訊息均會直接在標籤中套用,令您節省以往需要撰寫全編郵件的時間。

    郵件範本主要包含“上款”、“下款”、以及動態“標籤”所組成,並且以純文字型式儲存,避免收信者不能開啟帶HTML郵件的煩惱。

    進入“電子郵件樣式”管理:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“電子郵件樣式”

    3. 點擊主螢幕合適的範本名稱

    “電子郵件樣式”包含的資料:
    • 郵件主題 - 郵件的主題範本

    • 寄出型式 - 這範本的寄出型式

    • 郵件內客 - 郵件的內客範本

    “電子郵件樣式”的動態“標籤”:
    • 通用“標籤”:
      • [[EMAIL:SITE_NAME]]網站主題

      • [[EMAIL:SITE_DESCRIPTION]]網站說明 / 簡介

      • [[EMAIL:SITE_KEYWORDS]]網站關鍵字

      • [[EMAIL:HOME_URL]]網站網址

      • [[EMAIL:COMPANY_NAME]]公司名稱

      • [[EMAIL:COMPANY_ADDRESS]]商店地址

      • [[EMAIL:COMPANY_TEL]]公司聯絡電話號碼

      • [[EMAIL:COMPANY_FAX]]公司傳真機號碼

      • [[EMAIL:COMPANY_SERVICE_TEL]]客戶服務電話號碼

      • [[EMAIL:STORE_OWNER]]商店負責人名稱

      • [[EMAIL:STORE_OWNER_EMAIL]]主要電子郵件

      • [[EMAIL:STORE_ENQUIRY_EMAIL]]客戶查詢郵件地址

      • [[EMAIL:STORE_ORDER_EMAIL]]新訂單通知電郵地址

      • [[EMAIL:CURRENT_DATE]]當前日期

    • “客戶新參加”自動回覆:
      • [[EMAIL:PENDING_APPROVAL_CONTENT]]“客戶新參加”待批核自動回覆內容

      • [[EMAIL:CASH_POINTS_CONTENT]]新會員獲贈“現金積分”說明內容

      • [[EMAIL:GIFT_VOUCHER_CONTENT]]新會員獲贈“電子禮券”說明內容

      • [[EMAIL:DISCOUNT_COUPON_CONTENT]]新會員獲贈“優惠券”說明內容

      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_COMPANY]]會員或顧客公司名稱

      • [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址

      • [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址

    • 新會員獲贈“電子禮券”說明:
      • [[EMAIL:GIFT_VOUCHER_AMOUNT]]電子禮券價值

      • [[EMAIL:GIFT_VOUCHER_CODE]]電子禮券啟用編號

      • [[EMAIL:GIFT_VOUCHER_REDEEM_URL]]電子禮券啟用超連結

    • 新會員獲贈“優惠券”說明:
      • [[EMAIL:DISCOUNT_COUPON_RULE]]使用條款

      • [[EMAIL:DISCOUNT_COUPON_CODE]]禮券啟用編號

    • 新會員獲贈“現金積分”說明:
      • [[EMAIL:CASH_POINTS_AMOUNT]]積分數量

      • [[EMAIL:CASH_POINTS_VALUE]]積分價值

    • “客戶新參加”待批核自動回覆:
      • 沒有適用的標籤

    • “客戶新參加”待批核通知:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_COMPANY]]會員或顧客公司名稱

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址

      • [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址

      • [[EMAIL:CURRENT_DATE]]當前日期

    • “客戶新參加”通知:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_COMPANY]]會員或顧客公司名稱

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址

      • [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址

      • [[EMAIL:CURRENT_DATE]]當前日期

    • “新訂單”自動回覆:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:USER_COMPANY]]會員或顧客公司名稱

      • [[EMAIL:ORDER_ID]]訂單編號

      • [[EMAIL:ORDER_DATE]]訂單日期

      • [[EMAIL:ORDER_CURRENCY]]訂單貨幣

      • [[EMAIL:ORDER_STATUS]]訂單狀態

      • [[EMAIL:ORDER_RECEIPT_URL]]訂單收據超連結

      • [[EMAIL:ORDER_PRODUCTS]]訂購產品資料

      • [[EMAIL:ORDER_TOTAL]]訂單總計

      • [[EMAIL:ORDER_DELIVERY_ADDRESS]]訂購貨運資料

      • [[EMAIL:ORDER_BILLING_ADDRESS]]訂購帳單資料

      • [[EMAIL:ORDER_PAYMENT_METHOD]]訂購付款方式

      • [[EMAIL:ORDER_COMMENTS]]訂單備註內容

    • “新訂單”通知:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:USER_COMPANY]]會員或顧客公司名稱

      • [[EMAIL:ORDER_ID]]訂單編號

      • [[EMAIL:ORDER_DATE]]訂單日期

      • [[EMAIL:ORDER_CURRENCY]]訂單貨幣

      • [[EMAIL:ORDER_STATUS]]訂單狀態

      • [[EMAIL:ORDER_RECEIPT_URL]]訂單收據超連結

      • [[EMAIL:ORDER_PRODUCTS]]訂購產品資料

      • [[EMAIL:ORDER_TOTAL]]訂單總計

      • [[EMAIL:ORDER_DELIVERY_ADDRESS]]訂購貨運資料

      • [[EMAIL:ORDER_BILLING_ADDRESS]]訂購帳單資料

      • [[EMAIL:ORDER_PAYMENT_METHOD]]訂購付款方式

      • [[EMAIL:ORDER_COMMENTS]]訂單備註內容

    • “新訂單”通知 (SMS):
      • [[SMS:ORDER_ID]]訂單編號

    • “線上查詢”聯絡自動回覆:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_COMPANY]]會員或顧客公司名稱

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:ENQUIRY_DATE]]查詢日期

      • [[EMAIL:ENQUIRY_DEPARTMENT]]查詢部門

      • [[EMAIL:ENQUIRY_PRIORITY]]查詢重要程度

      • [[EMAIL:ENQUIRY_CODE]]查詢編碼

      • [[EMAIL:ENQUIRY_SUBJECT]]查詢主題

      • [[EMAIL:ENQUIRY_COMMENTS]]查詢內容

      • [[EMAIL:ENQUIRY_PRODUCTS]]產品查詢

      • [[EMAIL:ENQUIRY_ORDER_ID]]相關訂單

      • [[EMAIL:SUPPORT_URL]]查詢網址

    • “線上查詢”聯絡回應自動回覆:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:ENQUIRY_CODE]]查詢編碼

      • [[EMAIL:SUPPORT_URL]]查詢網址

    • “線上查詢”聯絡回應自動回覆通知:
      • [[EMAIL:ENQUIRY_DATE]]查詢日期

      • [[EMAIL:ENQUIRY_SUBJECT]]查詢主題

      • [[EMAIL:ENQUIRY_COMMENTS]]查詢內容

    • “線上查詢”聯絡通知:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_COMPANY]]會員或顧客公司名稱

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:ENQUIRY_DATE]]查詢日期

      • [[EMAIL:ENQUIRY_DEPARTMENT]]查詢部門

      • [[EMAIL:ENQUIRY_PRIORITY]]查詢重要程度

      • [[EMAIL:ENQUIRY_CODE]]查詢編碼

      • [[EMAIL:ENQUIRY_SUBJECT]]查詢主題

      • [[EMAIL:ENQUIRY_COMMENTS]]查詢內容

      • [[EMAIL:ENQUIRY_PRODUCTS]]產品查詢

      • [[EMAIL:ENQUIRY_ORDER_ID]]相關訂單

      • [[EMAIL:SUPPORT_URL]]查詢網址

    • “線上查詢”聯絡通知 (SMS):
      • [[SMS:ENQUIRY_SUBJECT]]查詢主題

    • 會員“忘記密碼”自動回覆:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:NEW_PASSWORD]]新密碼

    • 會員轉寄“電子禮券”:
      • [[EMAIL:RECIPIENT_NAME]]收件者稱呼

      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:VOUCHER_VALUE]]禮券金額

      • [[EMAIL:VOUCHER_MESSAGE]]轉寄附加訊息

      • [[EMAIL:VOUCHER_URL]]禮券啟用網址

      • [[EMAIL:VOUCHER_CODE]]禮券啟用編號

      • [[EMAIL:VOUCHER_CURRENCY]]禮券貨幣

    • “告知好友”產品資訊:
      • [[EMAIL:FRIEND_NAME]]收信者稱呼

      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:PRODUCT_NAME]]產品名稱

      • [[EMAIL:PRODUCT_URL]]商品網址

      • [[EMAIL:MESSAGE]]附加訊息

    • 新增“顧客心聲”通知:
      • [[EMAIL:PRODUCT]]產品名稱

      • [[EMAIL:CONTENT]]心聲內容

      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:USER_EMAIL]]會員或顧客電郵地址

      • [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼

      • [[EMAIL:USER_MOBILE]]會員或顧客手機號碼

      • [[EMAIL:USER_FAX]]會員或顧客傳真機號碼

      • [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址

      • [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址

      • [[EMAIL:CURRENT_DATE]]當前日期

    • “商品存貨量不足”通知:
      • [[EMAIL:PRODUCT_NAME]]產品名稱

      • [[EMAIL:PRODUCT_MODEL]]產品型號

      • [[EMAIL:PRODUCT_QUANTITY]]產品數量

      • [[EMAIL:PRODUCT_URL]]商品網址

    • 由管理員批核“新會員”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

    • 由管理員寄“優惠券”:
      • [[EMAIL:COUPON_NAME]]禮券主題

      • [[EMAIL:COUPON_CODE]]禮券啟用編號

      • [[EMAIL:COUPON_VALUE]]禮券金額

      • [[EMAIL:COUPON_DESCRIPTION]]禮券說明

      • [[EMAIL:COUPON_START_DATE]]禮券生效開始日期

      • [[EMAIL:COUPON_END_DATE]]禮券生效結束日期

      • [[EMAIL:COUPON_MINIMUM_ORDER]]禮券的最低購物額

      • [[EMAIL:COUPON_USES_PER_USER]]客戶可用禮券次數

      • [[EMAIL:COUPON_VALID_CATEGORIES]]禮券可用目錄範圍

    • 由管理員寄確認“電子禮券”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:VOUCHER_VALUE]]禮券金額

    • 由管理員寄“電子禮券”:
      • <<EMAIL:VOUCHER_VALUE>>禮券金額

      • <<EMAIL:VOUCHER_CODE>>禮券啟用編號

      • <<EMAIL:VOUCHER_URL>>禮券啟用網址

    • 由管理員寄“電子郵件”:
      • 請使用“通用標籤”

    • 由管理員增加“現金積分”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • <<EMAIL:POINTS_VALID>>現金積分價值

    • 由管理員調整“現金積分”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • <<EMAIL:POINTS_VALID>>現金積分價值

    • 由管理員取消“現金積分”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • <<EMAIL:POINTS_VALID>>現金積分價值

    • 由管理員確認批核“現金積分”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:ORDER_DATE]]訂單日期

      • [[EMAIL:ORDER_NUMBER]]訂單編號

      • [[EMAIL:POINTS_AMOUNT]]積分價值

      • [[EMAIL:POINTS_VALID]]積分數量

      • [[EMAIL:POINTS_BALANCE]]積分結存

    • 由管理員取消待批核“現金積分”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:ORDER_DATE]]訂單日期

      • [[EMAIL:ORDER_NUMBER]]訂單編號

      • [[EMAIL:POINTS_AMOUNT]]積分價值

      • [[EMAIL:POINTS_VALID]]積分數量

      • [[EMAIL:POINTS_BALANCE]]積分結存

    • 由管理員回複已確認“現金積分”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:ORDER_DATE]]訂單日期

      • [[EMAIL:ORDER_NUMBER]]訂單編號

      • [[EMAIL:POINTS_AMOUNT]]積分價值

      • [[EMAIL:POINTS_VALID]]積分數量

      • [[EMAIL:POINTS_BALANCE]]積分結存

    • 由管理員調整待批核“現金積分”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:ORDER_DATE]]訂單日期

      • [[EMAIL:ORDER_NUMBER]]訂單編號

      • [[EMAIL:POINTS_AMOUNT]]積分價值

      • [[EMAIL:POINTS_VALID]]積分數量

      • <<EMAIL:POINTS_ADJUST_AMOUNT>>調整後的積分數量

      • <<EMAIL:POINTS_ADJUST_VALID>>調整後的積分價值

      • <<EMAIL:POINTS_BALANCE>>調整後的積分結存

    • 由管理員通知“訂單更新”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:ORDER_NUMBER]]訂單編號

      • [[EMAIL:ORDER_DATE]]訂單日期

      • <<EMAIL:ORDER_STATUS>>訂單狀態

      • <<EMAIL:ORDER_POINTS>>訂單積分數量

      • <<EMAIL:ORDER_DELIVERY_DATE>>產品寄出日期

      • <<EMAIL:ORDER_SHIPPING_DATE>>產品送貨日期

      • <<EMAIL:ORDER_SHIPPING_REFERENCE>>貨運參考編號

      • <<EMAIL:ORDER_COMMENTS>>訂單備註內容

    • 由管理員傳送“手機短訊”:
      • 沒有適用的標籤

    • 由管理員傳送訂單更新“手機短訊”:
      • [[SMS:ORDER_NUMBER]]訂單編號

      • <<SMS:ORDER_STATUS>>訂單狀態

    • 由管理員回覆“線上查詢”:
      • [[EMAIL:USERNAME]]會員或顧客稱呼

      • [[EMAIL:SUPPORT_TITLE]]查詢主題

      • [[EMAIL:SUPPORT_DATE]]查詢日期

      • <<EMAIL:SUPPORT_DEPARTMENT>>查詢部門

      • [[EMAIL:SUPPORT_PRIORITY]]重要程度

      • [[EMAIL:SUPPORT_CODE]]查詢編碼

      • [[EMAIL:SUPPORT_RELEVANT_ORDER]]相關訂單

      • <<EMAIL:SUPPORT_CURRENTLY_STATUS>>現在狀態

      • <<EMAIL:SUPPORT_RESPONSE_MESSAGE>>回覆內容

      • <<EMAIL:SUPPORT_PRODUCTS_RESPONSE_MESSAGE>>回覆產品內容

      • <<EMAIL:SUPPORT_STAFF>>回應職員

    注意事項:
    • 建議直接使用系統預設的“郵件範本”,可避免無法預期的錯誤

    • “標籤”的語言定根據顧客當時使用的語言或管理員的設置而定

    • 經修改的“郵件範本”屬即時生效,但不會影響先前已寄出之郵件

    • 由系統寄出的郵件或SMS手機短訊,均屬純文字格式,所以無論郵件主題、郵件內容、郵件範本都絕不能附帶“HTML”及“附件”

    • “通用標籤”適用於所有郵件範本,但個別標籤只適用於指定的範本

    • “標籤”的首尾必需為雙方括號,文字必需為英文大寫,而且沒有包含空格,切勿改動標籤格式

    • 上述所有“標籤”只適用於“電子郵件”或SMS“傳送手機短訊”,不應在網頁模版裡使用

    • 郵件範本的使用例子:*** 這郵件是由系統發出的,請不需回覆! ***

      你已經收到一位會員的線上新訂單,要檢視內容或處理訂單,請登入系統管理的 『訂單處理/客戶管理』 -> 『購物訂單』。

      以下是詳細訂購單內容:

      訂購者資料:
      ---------------------------------------------------------
      訂購人姓名: [[EMAIL:USERNAME]]
      聯絡電話: [[EMAIL:USER_TEL]]
      手提電話: [[EMAIL:USER_MOBILE]]
      傳真號碼: [[EMAIL:USER_USER_FAX]]
      電子郵件: [[EMAIL:USER_EMAIL]]
      公司名稱: [[EMAIL:USER_COMPANY]]
      ---------------------------------------------------------

      訂購單資料:
      ---------------------------------------------------------
      訂購單編號: [[EMAIL:ORDER_ID]]
      訂購日期: [[EMAIL:ORDER_DATE]]
      訂購貨幣: [[EMAIL:ORDER_CURRENCY]]
      訂購狀態: [[EMAIL:ORDER_STATUS]]
      線上訂購單收據: [[EMAIL:ORDER_RECEIPT_URL]] (會員專用)
      ---------------------------------------------------------

      訂購的產品:
      ---------------------------------------------------------
      [[EMAIL:ORDER_PRODUCTS]]
      ---------------------------------------------------------
      [[EMAIL:ORDER_TOTAL]]
      ---------------------------------------------------------

      貨運地址 (只適用於選擇送貨服務):
      ---------------------------------------------------------
      [[EMAIL:ORDER_DELIVERY_ADDRESS]]
      ---------------------------------------------------------

      帳單地址:
      ---------------------------------------------------------
      [[EMAIL:ORDER_BILLING_ADDRESS]]
      ---------------------------------------------------------

      付款方式︰
      ---------------------------------------------------------
      [[EMAIL:ORDER_PAYMENT_METHOD]]
      ---------------------------------------------------------

      意見及備註:
      ---------------------------------------------------------
      [[EMAIL:ORDER_COMMENTS]]
      ---------------------------------------------------------


      由於您的線上商店設定了『新訂單通知』,關於這訊息可在你的管理系統內查詢。

    • 寄出後的郵件例子:*** 這郵件是由系統發出的,請不需回覆! ***

      你已經收到一位會員的線上新訂單,要檢視內容或處理訂單,請登入系統管理的 『訂單處理/客戶管理』 -> 『購物訂單』。

      以下是詳細訂購單內容:

      訂購者資料:
      ---------------------------------------------------------
      訂購人姓名: 陳志康
      聯絡電話: 22780280
      手提電話: 91234123
      傳真號碼: 22780281
      電子郵件: louis.chan@ec2biz.com
      公司名稱: Focus Network Company
      ---------------------------------------------------------

      訂購單資料:
      ---------------------------------------------------------
      訂購單編號: 0701-123456
      訂購日期: 2007年3月10日
      訂購貨幣: HKD
      訂購狀態: 等待處理
      線上訂購單收據: invoice.html?id=9 (會員專用)
      ---------------------------------------------------------

      訂購的產品:
      ---------------------------------------------------------
      1 x PS3 (BLACK) FULL SET 20GB HDD HKD$80,800
      ---------------------------------------------------------
      總計:HKD$80,800
      ---------------------------------------------------------

      貨運地址 (只適用於選擇送貨服務):
      ---------------------------------------------------------
      Houang Stephane
      9 rue reaumur
      Paris, 123456
      France
      ---------------------------------------------------------

      帳單地址:
      ---------------------------------------------------------
      Houang Stephane
      9 rue reaumur
      Paris, 123456
      France
      ---------------------------------------------------------

      付款方式︰
      ---------------------------------------------------------
      PayPal
      ---------------------------------------------------------

      意見及備註:
      ---------------------------------------------------------

      ---------------------------------------------------------


      由於您的線上商店設定了『新訂單通知』,關於這訊息可在你的管理系統內查詢。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Product with Special Price

    Product with Special Price


    Ec2Biz的「網上商店系統」支援特價產品促銷方案,您可為指定的產品設為特價品,所有已設特價的產品無論在目錄或產品詳細頁均會顯示特價提示,而且在店面裏亦設有整頁的“特價產品”介紹,至於店面首頁,可根據需要加入“特價產品”走馬燈式的注目介紹。

    每項特價產品可以具備針對普通顧客的“普通特價”,或針對群組客戶的“群組特價”。不同的客戶將可享所屬的優惠價。

    特價產品亦可設定有效結束日,當到達該結束日時,系統將自動把產品轉回正常售價。

    每項特價品包含的資料:
    • 零售特價
      針對普通顧客的特價(必需輸入)

    • 群組特價
      針對群組客戶的特價(如適用)

    • 特價結束日
      設定後若超過該日期,產品將自動回復正價。若為空白,表示特價沒有結束日期,一直特價到將該特價商品刪除為止,或暫停特價。

    • 狀態
      可選擇:“特價啟用中”、“特價暫停”

    新增特價品:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“特價產品”

    3. 點擊主螢幕的“新增產品”按鈕

    4. 選擇產品的目錄

    5. 選擇相關產品

    6. 點擊主螢幕的下方的“增加”按鈕

    7. 輸入相關資料

    8. 完成後按“儲存”或“更新”,或按“返回”放棄並返回列表

    更改產品特價狀態:
    • 特價狀態
      點擊狀態列的“綠色”或“紅色”按鈕

    針對產品特價的動作:
    • 新增產品
      從已建立的產品裏挑選一項成為特價品

    • 編輯
      修改已經增加的特價產品資料,例如更改特價、特價結束日、狀態

    • 刪除
      將該特價產品資料刪除,若產品特價中,將會轉回正常售價,此刪除動作只針對特價資料,不會把原有產品刪除

    • 資訊
      顯示該目錄的資訊,包括各群組的特價資料和新增及修改日期

    注意事項:
    • 特價只針對產品的售價,而不影響“商品特性設定”的差價

    • 設成特價的產品必需具備特價的數值,不能留空或輸入負數

    • 特價欄內可直接輸入特價的數值,例如“86.50”,或“折扣數”,例如“20%”(即是正價減百份之二十)

    • 若有修改過的特價資料不會影響之前已產生的訂購單


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • New Member Preferential

    New Member Preferential


    Ec2Biz的「網上商店系統」支援多種優惠顧客的方案,包括“現金積分系統”、“優惠禮券”及“電子禮券”。

    這些獨特的方案除了能提供購物優惠給顧客外,亦可利用這些優惠吸引未登記的人仕盡快成為您的會員。

    若您在設定裏使用了對“新會員優待”,請盡量以各種方式把訊息告訴瀏覽人仕,例如商店首頁設置“廣告橫額”,或透過“搜索引擎”刊登廣告。

    “新會員優待”包含的資料:
    • 現金積分
      在啟用了“現金積分系統”的情況下,您可指定登記會員時獲享的積分數量,輸入“0”則代表沒有積分

    • 電子禮券
      輸入送贈新會員的“電子禮券”金額,新會員需完成登記後打開確認郵件,輸入“0”則代表沒有積分

    • 優惠禮券
      選擇一項預先設定的“優惠禮券”送贈新會員

    注意事項:
    • 上述優待方案適合“網上零售商店”的業務,如您業務屬B2B,請酌情考慮是否採用

    • 新會員優待只可選用其中一種,請勿同時採用多種方案

    • 上述優待方案將針對“所有登記人仕”

    • 各項設定汲及的“金錢數值”,是以您商店的“預設貨幣”為基礎

    • 一般情況下,“新會員優待”的啟用與否,系統在商店是沒有特別的提示顯示,若有啟用,請自行制作精美的“電子報”或“電子郵件”通知您的會員,亦請自行制作精美的橫額廣告讓會員知悉。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Mail Duplicate

    E-Mail Duplicate


    透過“電子郵件副本”,您能翻閱最近從“管理員控制台”寄出的給顧客或查詢者的郵件,以便在出現分歧問題時掌握當時的訊息,而且亦有助處理客戶服務及改善運作。

    系統只會記錄從“管理員控制台”寄出的郵件,而店面自動寄出的一般確認信,例如“會員登記”、“訂單確認”、“查詢確認”等是不會被記錄,而其他非經商店系統處理的訊息,像普通電子郵件、網路郵局等,亦無法進行記錄。

    進入“電子郵件副本”:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“電子郵件副本”

    “電子郵件副本”包含的資料:
    • 郵件主題

    • 郵件內容

    • 寄出日期

    • 寄件人
      一般為“商店管理員”或其他獲委派的管理員

    • 收收者

    針對“電子郵件副本”的動作:
    • 資訊
      檢視該封郵件的內容

    • 刪除
      將郵件副本刪除

    注意事項:
    • 郵件副本不包含“電子報”及“傳送手機短訊 ”

    • 系統只會記錄能成功從“管理員控制台”寄出的電子郵件

    • 成功寄出並不等於收件寄能順利收信或已閱讀郵件,尚有其他因素影響郵件的送遞,例如收件者郵箱已滿、郵件無法通過對方的垃圾郵件過慮、收件者電郵地址錯誤等。

    • 在各種郵件的處理上,如沒有選擇“保留郵件副本”,系統將無法記錄這些郵件

    • 一些免費申請的電子郵箱,例如“奇摩雅虎”,會加插他們的廣告於每封郵件內,而且內容也有可能被自動修改,所以從系統寄出的郵件格式,可能與收件者看見的不相同

    • 如果收信者堅稱無法收到您寄出的電郵,請嘗試使用其他方法向對方聯系,或請對方關注郵件是否被置於“Bulk Mail Folder”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SEO Keywords

    SEO Keywords


    Ec2Biz的「網上商店系統」具備首創的動態優化技術,能讓您的線上商店較其他同業“脫穎而出”。

    請選用一些和您的業務或產品有關的“關鍵字”,關鍵字越多則能令您的網站越受搜索引擎關注。

    搜尋引擎最佳化(Search Engine Optimization,簡稱SEO)是一種利用搜索引擎的搜索規則來提高目的網站在有關搜索引擎內的提名的方式。由於不少研究發現,搜索引擎的用戶往往只會留意搜索結果最開首的幾項條目,所以不少商業網站都希望透過各種形式來干擾搜索引擊的排序。當中尤以各種依靠廣告維生的網站為甚。

    所謂「針對搜尋引擎作最佳化的處理」, 是指為了要讓網站更容易被搜尋引擎接受。

    搜尋引擎會將網站彼此間的內容做一些相關性的資料比對。 然後再由瀏覽器將這些內容以最快速且接近最完整的方式,呈現給搜尋者。

    搜索引擎優化對於任何一家網站來說,要想在網站推廣中取得成功,搜索引擎優化都是至為關鍵的一項任務。同時,隨著搜索引擎不斷變換它們的排名演算法規則,每次演算法上的改變都會讓一些排名很好的網站在一夜之間名落孫山,而失去排名的直接後果就是失去了網站固有的可觀訪問量。所以每次搜索引擎演算法的改變都會在網站之中引起不小的騷動和焦慮。我們可以說,搜索引擎優化也成了一個愈來愈複雜的任務。

    新增SEO 關鍵字:
    1. 點擊主選單的“系統設定”

    2. 點擊左選單的“SEO 關鍵字”

    3. 輸入相關資料

    4. 完成後按“儲存”或“更新”,或按“返回”放棄並返回列表

    注意事項:
    • 每個“關鍵字請以”“,”(小逗號)分隔

    • 請勿輸入一整句的短文章

    • 無需輸入“重複”的“關鍵字”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Plesk 9 Quick Start Guide

    Plesk 9 Quick Start Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to Enable / Disable register_globals for website

    PHP - How to Enable / Disable register_globals for website


    You can Enable / Disable register_globals for php in your account by setting this directive in .htaccess in httpdocs folder:

    php_flag register_globals On

    or

    php_flag register_globals Off

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to parse .php files as PHP5

    PHP - How to parse .php files as PHP5


    By default .php files are parsed as PHP4 on ec2Link.com Website Hosting servers.

    All files extension in .php, .php3, and .php4 are handled by PHP4.
    All files extension in .php5 are handled by PHP5.

    If you prefer that all files be parsed as PHP5, please create or change the .htaccess file with the following line:

    AddHandler fcgid-script .php

    Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to PHP - How to switch off safe_mode for website

    PHP - How to PHP - How to switch off safe_mode for website


    To switch off safe mode in Plesk on your hosting account:

    1. Logging In to Plesk control panel.
    2. Navigate to the domain in Desktop.
    3. Click on the Setup icon.
    4. Scroll down the page to Services section
    5. Make sure PHP is checked but Safe mode on is UNCHECKED
    6. Click the button labled OK


    Done! The website will now be running PHP with safe mode off.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to Create a ASP page

    How to Create a ASP page


    A ASP(Active Server Page) script block must begin with <% and end with %>. A ASP script block can appear anywhere in a .asp file.

    The following is an example of a ASP script block:
    <% my $class %>
    <% my $vars = $Request->ServerVariables() %>
    <% for (sort keys %{$vars}) { %>
    <% next unless /^HTTP_|^REQUEST_/ %>
    <% $class = ($class ne 'normal')? 'normal': 'alt' %>

    <%=$_%>
    <%=$vars->{$_}%>

    <% } %>


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • PLOG

    PLOG


    Blogging platform built with PHP, designed with maximum customizability, speed and ease of use in mind. (Warning: requires php.ini safe_mode=Off for correct working)

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express 錯誤訊息

    Outlook Express 錯誤訊息


    絕大多數的情形下,錯誤的引起不一定是出於你的郵件軟體設定,有很多莫名其妙無法收信、寄信的原因都是起因於郵件伺服器的限制、故障、網路壅塞等等原因造成,這些都與你無關,也不是你所能掌握。

    你確認你這端沒問題,就應該要向你的網管人員或ISP 反映,以讓他們知道自己的服務出了問題。

    Outlook Express常見的錯誤訊息
    錯誤代碼可能發生原因解決方法
    0x800CCC0E
    0x800CCC19
    0x800CCC92
    PC Cillin防毒軟體異常,無法收信
    信箱超出容量限額,無法收信
    帳號或密碼設定錯誤,無法收信
    關閉防毒軟體的郵件掃毒的功能,重新開機後,重設Outlook Express的帳號
    「錯誤訊息」
    1. 登入您的郵件伺服器時發生錯誤。您的密碼被拒絕。
    2. 伺服器錯誤:0x800CCC90,錯誤碼:0x800CCC92
    3. 連線到伺服器失敗。錯誤碼:0x800CCC0E
    4. 和伺服器通訊時發生逾時。錯誤碼:0x800CCC19
    5. 登入您的郵件伺服器時發生錯誤。您的密碼被拒絕。
    6. 伺服器錯誤:0x800CCC90,錯誤碼:0x800CCC92。
    7. * 注意帳號密碼大小寫有別。
    0x800CCC0D
    0x800CCC0E
    0x800CCC0F
    外寄伺服器設定錯誤,無法寄信請將外寄伺服器設成mail.yourdomain.com。
    「錯誤訊息」

    1. 找不到主機 'mail.yourdomain.com'。請檢查您輸入的伺服器名稱是否正確。
    2. 錯誤碼:0x800CCC0D
    3. 連線到伺服器失敗。錯誤碼:0x800CCC0E
    4. 您的伺服器意外地終止連線。可能的原因包括伺服器問題、網路問題。
    5. 或長時間閒置。錯誤碼:0x800CCC0F
    0x800C0131Outlook Express收信匣檔案異常,無法收發郵件
    1. 從「開始/搜尋/檔案或資料夾」,尋找folders.dbx檔案。
    2. 在folders.dbx檔案上按滑鼠右鍵選內容。
    3. 取消folders.dbx檔案之唯讀選項。
    4. 重新執行Outlook Express。
    5. 若問題還在,則將folders.dbx檔案搬移在其他資料夾備份。
    6. 重新執行Outlook Express。
    7. 若收件匣內的信件不見了,則匯入原備份的folders.dbx檔案的信件。
    8. 「錯誤訊息」
      發生不明的錯誤。
      錯誤碼:0x800C0131
    0x800CCC18無法使用「安全密碼驗證」登入伺服器請至Outlook Express之「工具/帳戶/郵件/內容/伺服器」,取消「使用安全密碼驗證登入」選項後再試。
    「錯誤訊息」
    無法使用 「安全密碼驗證」登入伺服器。
    錯誤碼:0x800CCC18
    0x800CCC79收件人地址錯誤,無法寄信
    寄件人地址錯誤,無法寄信
    寄件者郵件地址設定不完整,無法寄信
    寄信被拒可能原因電腦中毒
    1. 你的電腦中毒後被列為黑名單,伺服器拒絕幫你轉信。
    2. 請先確認寄件者的郵件地址,修正後重寄。
    3. 請至Outlook Express之「工具/帳戶/郵件/內容/一般」,輸入完整的電子郵件地址後再重寄。
    4. 無法傳送郵件,因為有一位收件者被伺服器拒絕。
      錯誤碼:0x800CCC79
    5. 無法傳送郵件,因為某位收件者被伺服器拒絕。
      錯誤碼:0x800CCC79
    6. 無法傳送郵件,因為某位收件者被伺服器拒絕。
      錯誤碼:0x800CCC79

    Outlook Express 錯誤碼一覽表

    一般性錯誤
    錯誤代碼可能發生原因
    0x800C0131
    0x800C013E
    Folders.dbx 檔案屬性錯誤或損壞,收信正常,但要送信時卻出現「這個程式執行無效即將關閉」的畫面。
    Folders.dbx 為 Outlook Express 中管理目錄資料的夾的檔案,
    到「開始/尋找/檔案或資料夾」名稱輸入 folders.dbx,查詢設定為近端硬式磁碟機,按立即尋找,即可找到 Folders.dbx 檔案。
    將 Folders.dbx 檔案刪除後,重新啟動 Outlook Express 即可回復正常,只是原本自己建立的資料夾目錄將會消失,原本歸檔到資料夾的信件會留存於「收件夾」中。
    0x800CCC00身份驗證(Authentication)未載入
    0x800CCC01認證(Certificate)內容錯誤
    0x800CCC02認證日期錯誤
    0x800CCC03使用者已連線
    0x800CCC05未連線到伺服器
    0x800CCC0A郵件下載未完成
    0x800CCC0B伺服器忙碌中
    0x800CCC0D找不到主機,請檢查貴公司 SMTP 伺服器設定與 DNS 設定是否有誤。
    0x800CCC0E連線到伺服器失敗,無法與主機建立連線。
    若貴公司用戶端防毒軟體有類似「電子郵件防護」這類的功能,建議先請用戶端關閉「電子郵件防護」再測試收發郵件功能是否能正常使用。因防毒軟體「電子郵件防護」有時會影響郵件正常收發。
    0x800CCC0F伺服器結束連線,若對方伺服器負荷過重、網路傳輸壅塞易造成此現象,可建議使用者試著增加用戶端郵件收發軟體 (即 Outlook Express )「連線逾時」的等候時間。
    0x800CCC10伺服器無法辨認此郵件位址
    0x800CCC11伺服器無法辨認的群組名單 (Mailing list)
    0x800CCC12無法傳送 Windows Socket 的要求動作
    0x800CCC13無法接收 Windows Socket 回應動作
    0x800CCC14無法起始 Windows Socket
    0x800CCC15無法開啟 Windows Socket
    Winsock 為 Windows Socket之簡寫,為Windows作業系統中提供程式使用 TCP/IP 的程式介面。錯誤代碼 0x800CCC12 到 0x800CCC15 可能表示使用者電腦出現 Winsocks 版本混亂或錯誤,建議重新設定用戶端網路環境。
    0x800CCC17使用者中斷操作
    0x800CCC18登入失敗,如不需要安全密碼認證登入,但卻設定需要安全密碼認證方能登入
    0x800CCC19作業逾時
    0x800CCC1A無法以 SSL 建立連線,請依序進入Outlook Express「工具/帳戶/內容/進階/」確定在「伺服器連接埠號碼」項目中取消「內送伺服器」與「外送伺服器」的「這個伺服器需要安全連線- SSL」選項。

    Winsock 錯誤
    說明:Winsock 為 Windows Socket之簡寫,為Windows 作業系統中提供程式使用 TCP/IP 的程式介面。
    錯誤代碼可能發生原因
    0x800CCC40網路子系統 (Network Subsystem) 無法使用
    0x800CCC41Windows Sockets 不支援此應用程式
    0x800CCC43無效的電子郵件地址
    0x800CCC44無法載入 Windows Sockets
    0x800CCC45操作進行中(Operation now in progress),此異常狀況常因阻隔設定功能進行中呼叫 Windosw Socket 而導致。

    SMTP 錯誤說明:SMTP 為 Simple Mail Transfer Protocol 的縮寫,電子郵件與伺服器之間發送電子郵件的通訊協定 (protocol),電子郵件程式也在使用者端使用 SMTP 來發送郵件給伺服器,但使用 POP 或 IMAP 來接收郵件。
    錯誤代碼可能發生原因
    0x800CCC60不合法的回應
    0x800CCC61不明的錯誤代碼
    0x800CCC62退回錯誤語法
    0x800CCC63語法參數不正確
    0x800CCC64指令無法執行
    0x800CCC65不正確的指令序列
    0x800CCC66指令無法執行
    0x800CCC67無此指令
    0x800CCC68郵件信箱被鎖住或忙碌中
    0x800CCC69找不到郵件信箱
    0x800CCC6A錯誤的處理要求
    0x800CCC6B已找到使用者信箱,但該郵件信箱不在此伺服器上
    0x800CCC6C已無郵件儲存空間
    0x800CCC6D已超過限制的儲存容量上限
    0x800CCC6E不合法的郵件信箱名稱,可能是寄件者電子郵件地址錯誤,如少了一個"@"
    0x800CCC6FTransaction failed,出現這訊息,可能是伺服器不接受你的郵件,請跟你的 ISP 聯絡。
    0x800CCC78不明的寄件者,或郵件回覆(reply-to)地址錯誤。
    0x800CCC79收件者被伺服器拒絕,最常發生於 Outlook Express 的 SMTP 設定不正確,請使用提供你連線服務的 ISP 公司之 SMTP 伺服器來寄信,亦可能是收件者欄位輸入錯誤字元所致。
    0x800CCC7A沒有指定寄件者
    0x800CCC7B沒有指定收件者

    POP3 錯誤
    說明:POP 為 Post Office Protocol 讓使用者端的電子郵件程式得以從郵件伺服器讀取郵件的通訊協定。 POP 有兩種規格,POP2 發送郵件使用的是 SMTP 協定,POP3 可以直接發送郵件。
    錯誤代碼可能發生原因
    0x800CCC90用戶端無回應
    0x800CCC91使用者名稱錯誤或找不到該使用者
    0x800CCC92該帳號所屬密碼錯誤
    錯誤代碼 0x800CCC91與 0x800CCC92 表示登入郵件伺服器發生錯誤,請檢查使用者是不是有使用該伺服器的權限,或者不需安全密碼認證登入,但卻設定了安全密碼認證登入。
    0x800CCC93無法解釋的回應
    0x800CCC94需要 STAT 指令
    0x800CCC95伺服器上已無郵件
    0x800CCC96沒有郵件標記為要下載
    0x800CCC97Message ID 超出範圍

    NNTP 錯誤  
    NNTP 為 Network News Transport Protocol ,用以存取 USENET/Newsgroup 的通訊協定。
    錯誤代碼可能發生原因
    0x800CCCA0新聞伺服器回應錯誤,可能使用者沒有可使用該伺服器的權限。
    0x800CCCA1讀取新聞群組失敗
    0x800CCCA2要求伺服器郵件列出清單失敗
    0x800CCCA3無法顯示清單
    0x800CCCA4無法開啟群組
    0x800CCCA5伺服器無此群組
    0x800CCCA6郵件不在伺服器上
    0x800CCCA7找不到郵件的網際網路標題 (Header)
    0x800CCCA8找不到郵件本文
    0x800CCCA9無法發佈到伺服器上
    0x800CCCAA無法開啟下封郵件
    0x800CCCAB無法顯示日期
    0x800CCCAC無法顯示標題
    0x800CCCAD無法顯示 MIME 標題
    MIME 為 Multipurpose Internet Mail Extensions,為使用網際網路傳送資料的規格定義,凡傳送端及接收端資料接需要使用 MIME 來表示資料的格式與字元集。電子郵件程式使用 MIME 來定義傳送的附央u檔案為文字、影像、聲音與其他格式。
    0x800CCCAE使用者名稱或密碼不正確

    RAS 錯誤
    說明:RAS 為 Remote Access Service 的縮寫,為 Windows NT 作業系統中提供數據機撥接連線服務的服務。
    錯誤代碼可能發生原因
    0x800CCCC2未安裝 RAS 或 DUN (Windows Dial-up Networking)
    0x800CCCC3找不到 RAS 或 DUN 等撥號網路服務
    0x800CCCC4RAS 或 DUN 撥號網路錯誤
    0x800CCCC5Connectoid 損壞或遺失 (Connectoid 為 Windows 95 或 98 下所使用的撥接連線檔)
    0x800CCCC6取得撥號設定時錯誤

    IMAP 錯誤
    說明:IMAP 為 Internet Message Access Protocol 的縮寫,為電子郵件程式從電子郵件伺服器讀取郵件的通訊協定 。
    錯誤代碼可能發生原因
    0x800CCCD1登入失敗
    0x800CCCD2電子郵件壅塞 (Message Tagged)
    0x800CCCD3要求無回應
    0x800CCCD4語法錯誤
    0x800CCCD5不是 IMAP 伺服器
    0x800CCCD6緩衝儲存區已超過上限
    0x800CCCD7回復錯誤
    0x800CCCD8資料不完整
    0x800CCCD9連線被拒
    0x800CCCDA不明的回應
    0x800CCCDBUser ID 已更改
    0x800CCCDCUser ID 指令失敗
    0x800CCCDD無預期的中斷連線
    0x800CCCDE無效的伺服器狀態
    0x800CCCDF使用者無法取得認證
    0x800CCCE0無其他認證方式

    HTTP 錯誤
    錯誤代碼可能發生原因
    0x800CCC31錯誤的要求指令或指令形式錯誤


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • pMachineFree

    pMachineFree


    pMachine is online publishing's most flexible and creative software.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • OWL

    OWL


    Owl is a multi user document repository (knowledgebase) system written in PHP4 for publishing files/documents onto the web for a corporation, small business, group of people, or just for yourself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PPhlogger

    PPhlogger


    PowerPhlogger is a complete counter hosting tool. It lets you offer counter service to others from your site. It's built on PHP and requires a mySQL server.

    Your members don't need any PHP-support on their webserver. They just pass the required data through JavaScript to PPhlogger that is hosted on your server.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    ns1.powersx.com
    ns2.powersx.com

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

  • B2B (business-to-bussiness)

    B2B (business-to-bussiness)


    Business-to-business electronic commerce (B2B) typically takes the form of automated processes between trading partners and is performed in much higher volumes than business-to-consumer (B2C) applications.

    For example, a company that makes chicken feed would sell it to a chicken farm, another company, rather than directly to consumers. An example of a B2C transaction would be a consumer buying grain-fed chickens at a grocery store.

    B2B can also encompass marketing activities between businesses, and not just the final transactions that result from marketing. B2B also is used to identify sales transactions between business. For example a company selling photocopiers would likely be a B2B sales organisation as opposed to a B2C (business to consumer) sales organisation.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • JPG (File Interchange Format)

    JPG (File Interchange Format)


    JPEG is a commonly used standard method of compression for photographic images. The name JPEG stands for Joint Photographic Experts Group, the name of the committee who created the standard. The group was organized in 1986, issuing a standard in 1992 which was approved in 1994 as ISO 10918-1. JPEG should not be confused with MPEG, the Moving Picture Experts Group, which produces compression schemes for motion pictures.

    JPEG provides for lossy compression of images (although there are variations on the standard baseline JPEG which are lossless). The file format which employs this compression is commonly also called JPEG; the most common file extension for this format is .jpg, though .jpeg, .jpe, .jfif and .jif are also used.

    JPEG itself specifies both the codec defining how an image is transformed into a stream of bytes, and the file format used to contain that stream. The file format is known as 'JPEG Interchange Format' (Often confused with the JPEG File Interchange Format), and is specified in Annex B of the standard. It is possible for JPEG data to be embedded in other file types, such as TIFF format images.

    JPEG/JFIF is the format most used for storing and transmitting photographs on the World Wide Web. For this application, it is preferred to formats such as GIF, which has a limit of 256 distinct colors that is insufficient for color photographs, and PNG, which produces much larger image files for this type of image. The compression algorithm is not as well suited for line drawings and other textual or iconic graphics, and thus the PNG and GIF formats are preferred for these types of images.

    The MIME media type for JPEG is image/jpeg (defined in RFC 1341).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML5

    HTML5


    HTML5 is currently under development as the next major revision of the HTML page standard.

    Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML

    HTML


    short for HyperText Markup Language, is the predominant markup language for the creation of web pages. It provides a means to describe the structure of text-based information in a document — by denoting certain text as headings, paragraphs, lists, and so on — and to supplement that text with interactive forms, embedded images, and other objects. HTML is written in the form of labels (known as tags), created by greater-than signs (>) and less-than signs (<). HTML can also describe, to some degree, the appearance and semantics of a document, and can include embedded scripting language code which can affect the behavior of web browsers and other HTML processors.

    HTML is also often used to refer to content of the MIME type text/html or even more broadly as a generic term for HTML whether in its XML-descended form (such as XHTML 1.0 and later) or its form descended directly from SGML (such as HTML 4.01 and earlier).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • e-Commerce

    e-Commerce


    Electronic Commerce is exactly analogous to a marketplace on the Internet.

    Electronic Commerce (also referred to as EC, e-commerce eCommerce or ecommerce) consists primarily of the distributing, buying, selling, marketing and servicing of products or services over electronic systems such as the Internet and other computer networks.

    The information technology industry might see it as an electronic business application aimed at commercial transactions; in this context, it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, at some point in the transaction's lifecycle, although of course electronic commerce frequently depends on computer technologies other than the World Wide Web, such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

  • LinkWithin related posts widget with photo thumbnails

    LinkWithin related posts widget with photo thumbnails


    LinkWithin是最近很紅的相關文章外掛,它改變以往以超連結文字顯示相關文章的做法,而是採用縮圖模式來顯示相關文章。只你網誌支援javascript,然後註冊認證後,你會拿到一串代碼,把代碼貼在網誌上,該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Summit 2008 Agenda Announced by Parallels

    Summit 2008 Agenda Announced by Parallels


    Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

    This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

    This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

    "The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

    Agenda Highlights
    The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

    The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

    Featured speakers include:
    • Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.

    • Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.

    • Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.

    • Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.

    Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

    A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

    Register, Reserve Hotel before April 19
    Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Google 7.68 Terabits Per Second Cable

    Google 7.68 Terabits Per Second Cable


    Search giant finalizes plan for Pacific fiber being ran.

    The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

    Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

    According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

    It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .CN domain name?

    Who can register a .CN domain name?


    Regarding to CNNIC request for document submission.

    For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:

    • Copy of a valid China Business Registration Certificate, and
    • Copy of applicant's China Citizen Identity Card, and
    • Copy of a valid ICP license


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Setup fetch email using Netvigator

    Setup fetch email using Netvigator


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The instructions below provide steps on how to fetch mail from our server so you can access them via Netvigator Mail.

    Once Mail Fetcher is set up, Netvigator will check those accounts on a regular basis, and new mail will appear automatically in Netvigator mail.

    • Log into your Netvigator account. https://www.netvigator.com/chi/email.php
    • Click Preferences and locate the Accounts section.
    • Click Add External Account.
    • Enter the full email address in the Email address field.
    • Select POP3 in the Account type field.
    • Enter the full email address in the Username of Account field.
    • Enter mail.yourdomain.com in the Email Server field. (Enter your domain instead of "yourdomain.com".)
    • In the Password field, enter the password for the email address you provided.
    • No need to enable Advanced Settings.
    • Click Save.


    Attention
    • As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
    • Email Forwarding or Fetch Mail may disclose your secrets.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Mozilla Thunderbird for Windows Email Setup Tutorial

    Mozilla Thunderbird for Windows Email Setup Tutorial


    In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Microsoft Outlook Setup Tutorial

    Microsoft Outlook Setup Tutorial


    In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook, which is part of Microsoft Office.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express Setup Tutorial

    Outlook Express Setup Tutorial


    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is the maximum email size I can send and receive ?

    What is the maximum email size I can send and receive ?


    The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

    For bigger files you have to use your FTP!

    And the maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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