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General Information

CS-Cart
CS-Cart

CS-Cart shopping cart is a turnkey solution that includes all of the necessary features and functions to build successfully an online web store.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

HTML True Color Chart

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*** The above information is for reference only, Please seek independent technical advice if found necessary.

pMachineFree
pMachineFree

pMachine is online publishing's most flexible and creative software.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PPhlogger
PPhlogger

PowerPhlogger is a complete counter hosting tool. It lets you offer counter service to others from your site. It's built on PHP and requires a mySQL server.

Your members don't need any PHP-support on their webserver. They just pass the required data through JavaScript to PPhlogger that is hosted on your server.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
網絡供應商(ISP)怎樣評價您發出電郵的信譽
網絡供應商(ISP)怎樣評價您發出電郵的信譽

現時網絡供應商根據寄件者IP地址的信譽來評價電郵的可信性，即是代表發電郵的域名必須保持良好的紀錄，盡量令收件者不會將自己的域名列為spammer。但有些寄件者並沒有一個獨立的IP地址，若與他人共用一個IP地址，便要多留意對方的行為。而且，假如於自己IP地址同一範圍內已有IP地址被列入spammer，亦會影響自己成為spammer的機會。除了IP地址影響電郵的可信性，以下三點亦是主要考慮的問題：
1. 垃圾郵件的投訴率太高
  
  現在有很多網絡供應商如Hotmail、MSN、AOL、Yahoo和Microsoft都提供回饋環服務(Feedback Loop)，一旦有收件者將你列為spammer，網絡供應商會向發件公司匯報有關情況，好讓及早檢討及改善電郵營銷方針。通常垃圾郵件投訴率不應多於1%，當超過1%時，網絡供應商就會開始考慮將所有電郵過濾，亦即是您很有可能會失去與另外99%客人的聯繫。
2. 垃圾郵件陷阱
  
  網絡供應商為防止spammer活動，會嘗試於網上散佈一些自己的電郵地址，故意讓spammer使用軟件搜尋到，當這些郵箱收到宣傳電郵，網絡供應商便知道此發件人很可能是spammer，這種方法被稱為垃圾郵件的陷阱。有些公司購買電郵地址以擴大database，這些電郵地址很多都是來歷不明，因此很容易跌入垃圾郵件的陷阱。
3. 不明來歷的電郵地址
  
  不明來歷電郵地址的定義是網絡供應商不能辨認的電郵地址，任何一間公司的Database List裡有太多不明電郵地址都是不健康的現象，當電郵到達網絡供應商時，若其中有很多不能辨認的電郵地址，網絡供應商會有可能將你標籤為spammer。
總括而言，除了網絡供應商有自訂的一套機制去偵測垃圾郵件，最重要的還是List的質素，即是permission based的電郵地址。這些未經用家同意的地址，即使寄出再有誠意的電郵，收件者亦會向網絡供應商回報你是spammer，加上垃圾郵件陷阱難以偵測，只好用盡千方百計避免成為spammer。方法如下：
- 淘汰無效或不活躍的電郵電址；
- 向網絡供應商登記回饋環服務(Feedback Loop)，監測垃圾郵件的情況；
- 使用double opt-in的方法，向收件人發出確認信以證明該郵箱是正確及屬於使用者的，以避免向一些不明電郵地址發出郵件。
*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

E-Mail Duplicate
E-Mail Duplicate

透過“電子郵件副本”，您能翻閱最近從“管理員控制台”寄出的給顧客或查詢者的郵件，以便在出現分歧問題時掌握當時的訊息，而且亦有助處理客戶服務及改善運作。

系統只會記錄從“管理員控制台”寄出的郵件，而店面自動寄出的一般確認信，例如“會員登記”、“訂單確認”、“查詢確認”等是不會被記錄，而其他非經商店系統處理的訊息，像普通電子郵件、網路郵局等，亦無法進行記錄。

進入“電子郵件副本”：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“電子郵件副本”
“電子郵件副本”包含的資料：
- 郵件主題
- 郵件內容
- 寄出日期
- 寄件人
  一般為“商店管理員”或其他獲委派的管理員
- 收收者
針對“電子郵件副本”的動作：
- 資訊
  檢視該封郵件的內容
- 刪除
  將郵件副本刪除
注意事項：
- 郵件副本不包含“電子報”及“傳送手機短訊 ”
- 系統只會記錄能成功從“管理員控制台”寄出的電子郵件
- 成功寄出並不等於收件寄能順利收信或已閱讀郵件，尚有其他因素影響郵件的送遞，例如收件者郵箱已滿、郵件無法通過對方的垃圾郵件過慮、收件者電郵地址錯誤等。
- 在各種郵件的處理上，如沒有選擇“保留郵件副本”，系統將無法記錄這些郵件
- 一些免費申請的電子郵箱，例如“奇摩雅虎”，會加插他們的廣告於每封郵件內，而且內容也有可能被自動修改，所以從系統寄出的郵件格式，可能與收件者看見的不相同
- 如果收信者堅稱無法收到您寄出的電郵，請嘗試使用其他方法向對方聯系，或請對方關注郵件是否被置於“Bulk Mail Folder”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Approval
Customers Approval

我們的“網上開店”系統，可以同時以單一網站實行“B2C”和“B2B”的方案，如果您決定以“B2B”型式營運線上貿易，則可透過向每一位登記的會員進行篩選，確保不會令業務資料外流給競爭對手。

而這份指南將介紹如何處理登記會員的確認工作。
設首先確定已經把“系統設定”的“會員設定”裏“新增客戶批核選擇”設成“需批核”。

若希望商店產品的售價只讓已批核會員觀看，請同時將“系統設定”的“會員設定”裏“非認可批核會員不能觀看售價”設成“啟用”。

如您的“網上商店”屬零售“B2C”模式，這裏的說明請直接忽略。

進入“待確認會員”管理：
1. 點擊主選單的“訂單處理/客戶管理”
2. 點擊左選單的“待確認會員”
3. 選擇針對的會員
“待確認會員”包含的資料：
- 客戶基本資料
  檢視登記資料，考慮是否批核該名會員
- 郵件主題及內容
  使用預設郵件範本，寄出確認通知
- 確認
  直接點擊“確認”按鈕
針對“待確認會員”的動作：
- 確認會員
  若檢視資料後認為合適，可進行確認工作
- 刪除
  若登記者不符合要求，可直接刪除
- 寄電子郵件
  在正式確認前寄電郵向登記者查詢
注意事項：
- 未被確認的登記者，將無法登入網站
- 如啟用“非認可批核會員不能觀看售價”，則未被確認的登記者將無法登入及觀看售價
- 可配合“目錄分類”的“專屬客戶目錄”，把產品隱藏，令一般人無法觀看，只對被確認而且亦是“專屬客戶”級別的會員開放瀏覽權
- 若需要將已經確認的會員轉回“未確認狀態，請往“客戶資料”選出該會員並修改“會員確認”及“專屬客戶狀態”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Product Management
Product Management

產品被視為業務上的靈魂，所以出色的產品編排及美觀的產品圖片，將可令銷售額帶來可觀的數字，為了令商店的編排達到最佳化，所有產品的圖片及文字說明應該採用統一的風格。

例如產品主體的清晰、擺放角度、尺吋比例應該一致，圖片亦應先進行“去背”、“退地”等處理。

而產品的說明文字應簡潔易讀，切勿加插過於花巧的小圖示，因顧客在選購產品前最希望知道的是產品的規格和特點，而非欣賞花巧的網頁。

產品的儲存數量（每項計算），是根據您向我們購買的租用計劃而定，若產品儲存數量達上限，請聯絡我們進行付費“增值升級”。

而購買獨立套裝軟件或開發版軟件，儲存數量將根據您的硬件配置。

每項產品包含的資料：
- 產品“中英文”名稱
  最多125個字元，請盡量簡短（必需輸入）
- 產品“中英文”說明
  文字格式或自訂HTML格式（按需要使用）
- 產品的儲存目錄位置
  儲存於其中一個產品目錄（必需選擇）
- 一般售價
  供普通顧客的售價，沒有“一般售價”顧客則只可提出查詢（按需要使用）
- 群組售價
  供指定群組顧客的售價，折扣率視符您對群組售價設定（按需要使用）
- 產品稅別
  若有設定“稅區”及“稅別”，產品售價將自動加入需付稅款（按需要使用）
- 產品成本
  只針對對管理員“成本報告”，不會顯示於商店（必需選擇）
- 型號
  產品的型號，最多125個字元（按需要使用）
- 數量
  可供銷售的數量，根據系統設定可選擇售出自動扣減，系統亦以數量在店面顯示各種“有存貨”、“限量發售”、“已售清”提示（必需輸入）
- 重量
  計算運費的基礎（按需要使用）
- 所屬品牌
  如有預先設定“品牌或廠商”，則產品可歸類在品牌內（按需要使用）
- 開售日期
  一般不需輸入，如有設定，則產品將列入“預訂產品”內（按需要使用）
- 產品銷售狀態
  選擇：“現貨/預訂貨”或“缺貨”，設為“缺貨”則產品不被顯示在店面（按需要使用）
- 特色產品狀態
  選擇：“是”或“不是”，設為“是”則在店面的“特色產品”內隨機顯示（按需要使用）
- 一幅主要圖片
  JPG、GIF、PNG或SWF格式，檔案為300KByte或以下，顯示於各“目錄”及“詳細產品頁面”（必需輸入）
- 一幅視像影片
  AVI、WMV、RM或MPG格式，檔案為1MB或以下，顯示於各“詳細產品頁面”（按需要使用）
- 六幅附加圖片
  JPG、GIF、PNG或SWF格式，檔案為300KByte或以下，顯示於各“詳細產品頁面”（按需要使用）
- 產品的參考網址
  若產品另有外部介紹參考網頁，不需輸入http://（按需要使用）
- 欄位資料
  需預先設定欄位名稱，便可輸入產品的特徵，例如“產地”、“顏色”、“適用人仕”等資料，這些資料只針對產品的附加資訊的展示，不影響另一功能的銷售“產品特性”（按需要使用）
- 目錄簡介資料
  可供輸入“簡短主題”、“簡短”介紹，將展示於相關“產品目錄”（按需要使用）
新增產品：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“分類目錄/商品”總管
3. 點擊產品的“相關目錄”
4. 點擊右上方的“新增產品”按鈕
5. 輸入相關資料及上載產品圖片
6. 完成後按“儲存”或“更新”，或按“預覽”確認無誤再儲存，或按“返回”放棄並返回列表
更改產品狀態：
- 產品銷售狀態
  點擊狀態列的“綠色”或“紅色”按鈕
- 特色產品狀態
  點擊狀態列的“特色產品”按鈕
針對產品的動作：
- 新增產品
  在目錄或副目錄裏新增一項產品
- 編輯
  修改已經建立的產品資料，例如更改名稱、轉換圖片
- 刪除
  將該產品刪除，如該產品同時被連結至其他目錄，請選擇要針對的目錄
- 移動
  將該產品移往其他目錄，請先確認欲移至的目錄由沒有其他“副目錄”
- 資訊
  顯示該產品的資訊，包括售價及產品數量、產品狀態及型式、新增及修改日期、該產品的適用位置超連結
- 複製到
  將該件產品複製到其他目錄
  商品連結：純粹連結至其他目錄，實際是同一件產品
  商品複製：完整複製該件產品，而且複製後成為一件獨立的產品
- 特性選擇
  需預先在“商品特性設定”設定“選項值”，便可為這件產品伸展出各種銷售特性，例如“顏色”、“尺吋”、特惠裝”等，而且不同特性可具不同的售價
注意事項：
- 不應將產品直接置於“最上層”
- 同一目錄的同一層級，不應同時存有“副目錄”及“產品”
- 經上傳的“產品圖片”、“影片”、“附加圖片”等，系統會自動把檔案名稱更改以適應格式
- 一些特別資料，例如：“商品欄位”、“品牌或廠商”、“商品特性設定”需從其他功能裏預先設定妥當
- “特價產品”、“附加產品資料”、“附加推韉產品”屬獨立功能，在產品完成輸入後才可嘗試加入
- 若需設定產品屬可供購買的“電子禮券”，只需在型號輸入以大寫英文“GIFT”為首，例如“GIFT100”，而禮券的售價便是面值，售出後的批核，請參考“顧客禮券批核”
- 產品若曾經售出過，則不應直接將之刪除，這會影響過往訂單的記錄，對於此類不再發售的產品，應採用“產品銷售狀態”將之隱藏
- 對於後來修改過的產品，將不會影響已產生的訂購單
- 在新增或修改產品時，若有圖片需要上傳，儲存的反應時間將稍長，請耐心等待，切勿未完成儲存前點擊其他功能
- 產品的新增或修改屬即時生效的，如店面資料或圖片看到的仍是未更新，請按瀏覽器的“重新整理”按鈕
- 當完成相當數量的新增產品後，緊記以“電子報”或“寄電子郵件”通知已登記的會員（顧客）
- 請勿同一時間由二位管理員進行產品的管理工作，這樣會引致儲存時出現錯誤
- 請勿展示或銷售違反我們“服務條款”的產品，一經發現，我們將在不事前通知的情況下暫停您的網站及帳號
- 這份指南的“新增產品”方式乃指單一件，本系統另設透過“匯出、匯入資料”大量新增產品的途徑
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Live Support
Live Support

當網路購物已經成為一種普遍的消費型態，線上即時客戶服務就變成現今電子商務必然的趨勢！當你的顧戶需要緊急技術支援，或者是在結束一筆網路交易之前對你新促銷活動有疑問，在這些情況下，透過電子郵件的客戶服務並不能在第一時間滿足顧客的需求。

當你想要提供最新的促銷活動或是告訴你的訪客尚未公佈在網站上的新消息時，線上即時的客戶服務就可以搶先提供最新的訊息以及創造更多的銷售機會。

“線上即時支援服務”的客戶服務提供你的顧客在第一時間與客服專員交談溝通，並且享受最直接的服務。

幫助用戶提供最即時最直接的客戶服務是“線上即時支援服務”（Live Support）的任務。

“線上即時支援服務”能由多位客服人員登入操作，一旦登入後，只要沒有關閉管理視窗，您可執行其他工作而無需專注，直至當線上客戶主動要求支援時，服務視窗會出現提示訊息。

進入“線上即時支援服務”：
1. 點擊主選單的“訊息中心/電子報”
2. 點擊左選單的“線上即時支援服務”
3. 點擊主螢幕的“登入”
客服人員開始聊天支援：
- 待線上用戶點擊“線上即時支援服務”按鈕
- 管理視窗發出提示，要求支援的用戶稱呼出現在“等待支援”的名單內
- 點擊“用戶稱呼”或“錄色剔號”按鈕，開始文字聊天交談
- 若希望忽略該用戶，請點擊“紅色X”按鈕
- 雙方可在“文字輸入區”輸入語句
- 若希望加強語氣，可加插“笑臉”
- 完成每段交談後，點擊“傳送”按鈕
在多位線上用戶間交替“聊天”：
- 在任何情況下，點擊“在線中”的用戶稱呼，即可轉換至該用戶的交談環境，先前用戶的交談視窗將顯示“等待中”
將線上用戶轉移給其他客服人員：
- 若多於一位的客服人員在線，稱呼將在“在線客服名單”內顯示
- 將欲轉移的“線上用戶”，點擊“轉移名單”並選擇欲替換的“客服人員”稱呼
邀請“線上用戶”聊天：
1. 在“線上即時支援服務”主頁點擊用戶名單
2. 正在瀏覽的線上用戶螢幕將出現“邀請訊息”
3. 若線上用戶接受邀請，即可開展聊天
注意事項：
- “線上即時支援服務”雙方只能以文字交談
- “線上即時支援服務”可由多位客服人員同時登入操作，但每位客服人員的真實Internet Protocol（IP地址）必需不相同
- 每位客服人員登入支援系統後，只要不關閉管理視窗，仍可進行其他工作，若有線上用戶點擊支援按鈕，管理區將自動置於最前，若登入時選擇啟用“聲音提示”，系統將播出提示聲音給客服人員知悉
- “線上即時支援服務”只有在任一客服人員登入後方在線上商店運作，若所有客服人員登出，或管理區被關閉，即時支援服務將終止
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Administer Groups
Administer Groups

我們的“線上商店”系統，允許業務由多個管理員進行維護，而且可設定一些權限，讓指定的管理員只可執行獲受權的區域。

如需設定其他管理群組，請先完成這編指南的“管理員群組”，再參考上一節介紹的“管理員設定”。

進入“管理員群組”：
1. 點擊主選單的“系統管理員”
2. 點擊左選單的“管理員群組”
每項“管理員群組”包含的資料：
- 管理群組名稱
  簡短的群組名稱，最多32個字元（必需輸入），例如“Top Administrator”
每項“權限設定”包含的資料：
- 區域和項目選擇
  根據該群組選擇合適的執行區域
新增“管理員群組”：
1. 點擊主螢幕的“增加”按鈕
2. 輸入簡短的群組名稱
3. 完成後點擊“增加”按鈕
4. 在主螢幕點擊剛才建立的群組的“權限設定”
5. 選擇合適的執行區域
6. 點擊“儲存”按鈕
注意事項：
- 切勿刪除我們預先設定的“最高權力”管理員群組，否則在群組限制下，業務擁有者可能無法再進入一些被限制的區域，如不小心刪除而需我們重設這種管理員，需向我們繳付設定費。
- 除“獨立套裝軟件”及“開發版軟件”外，我們擁有登入您的管理系統任何區域的權力，以便提供技術咨詢和系統升級修正。
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How do I change DNS records if my domain is registered with Directnic?
How do I change DNS records if my domain is registered with Directnic?

If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com
2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
3. Replace the nameserver information listed with the below.
  ns1.powersx.com
  ns2.powersx.com
4. Click on the Modify button at the bottom of the page and you're done.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

Download
Download

download is to receive data from a remote system, such as a HTTP, FTP server, or other similar systems. A download is any file that is offered for downloading or that has been downloaded.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Internet
Internet

For the more general networking concept, see computer network, computer networking, and internetworking.

Visualization of the various routes through a portion of the Internet. Internet Portal
The Internet is the worldwide, publicly accessible network of interconnected computer networks that transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic, academic, business, and government networks, which together carry various information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages and other documents of the World Wide Web.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Domain name
Domain name

On the Internet, the domain name stores and associates many types of information with domain names; most importantly, it translates domain names (computer hostnames) to IP addresses. It also lists mail exchange servers accepting e-mail for each domain. In providing a worldwide keyword-based redirection service, DNS is an essential component of contemporary Internet use.

Useful for several reasons, the domain name pre-eminently makes it possible to attach easy-to-remember domain names (such as "ec2biz.com") to hard-to-remember IP addresses (such as 202.123.84.161). People take advantage of this when they recite URLs and e-mail addresses. In a subsidiary function, the domain name system makes it possible for people to assign authoritative names without needing to communicate with a central registrar each time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Search Engine
Search Engine

A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Browser
Browser

Browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user to quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

Some of the web browsers available for personal computers include Internet Explorer, Mozilla Firefox, Safari, Netscape, and Opera in order of descending popularity (as of August 2006). Web browsers are the most commonly used type of HTTP user agent. Although browsers are typically used to access the World Wide Web, they can also be used to access information provided by web servers in private networks or content in file systems.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Microsoft recommends against usage of SHA-1
Microsoft recommends against usage of SHA-1

Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
「.tel」域名時代來臨，勢成全球電話簿

「.tel」域名時代來臨，勢成全球電話簿

所有個人或企業，於2009年2月3日起可以註冊「.tel」域名，作為對外溝通的渠道。這新域名特別針對流動上網，據報道，美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

「.tel」域名的特點是讓企業將所有聯繫方法，如電話、傳真、電郵等放在「.tel」，讓網民更方便與企業聯絡，甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息（Instant Messaging）工具、博客平台甚至語音電話（VoIP）服務等低成本通信渠道來降低其成本，從而做到既省錢又能加強客戶服務。

「.tel」域名不同其他網域名稱的部分，在於不需有自己的IP，就能直接有完整網頁的呈現，並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存，並同時被大眾所查閱，在透過其他常用軟體的支援下，點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

Telnic表示，他們會以「先到先得」的方式處理申請，預計一些極具吸引力的域名將很快會被搶購一空。

全球網民在香港時間2009年2月3日23時起，就可到Telnic的網站 http://telnic.org 登記，每個.tel域名售300美元，為期3年，之後每年20美元。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Pre-Beta Release of Windows 7
Pre-Beta Release of Windows 7

Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

Dig into this site to see what's coming.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

Plesk 10 User’s Guide to Web Presence Builder
Plesk 10 User’s Guide to Web Presence Builder

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

A guide to using the brand new Web Presence Builder.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PHP - How to creating own error logs for debugging PHP scripts

Please insert the following code in your PHP script. (or create separate file and adding the code in it. Include the file using "include()")

   error_reporting(0);
   $old_error_handler = set_error_handler("userErrorHandler");
   function userErrorHandler ($errno, $errmsg, $filename, $linenum,  $vars)
   {
     $time=date("d M Y H:i:s");
     // Get the error type from the error number
     $errortype = array (1    => "Error",
                         2    => "Warning",
                         4    => "Parsing Error",
                         8    => "Notice",
                         16   => "Core Error",
                         32   => "Core Warning",
                         64   => "Compile Error",
                         128  => "Compile Warning",
                         256  => "User Error",
                         512  => "User Warning",
                         1024 => "User Notice");
      $errlevel=$errortype[$errno];
      //Write error to log file (CSV format)
      $errfile=fopen("errors.csv","a");
      fputs($errfile,"\"$time\",\"$filename:
      $linenum\",\"($errlevel) $errmsg\"\r\n");
      fclose($errfile);

      if($errno!=2 && $errno!=8) {
         //Terminate script if fatal error
         die("A fatal error has occurred. Script execution has been aborted");
      }
   }

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PHP - How to parse .php files as PHP5
PHP - How to parse .php files as PHP5

By default .php files are parsed as PHP4 on ec2Link.com Website Hosting servers.

All files extension in .php, .php3, and .php4 are handled by PHP4.
All files extension in .php5 are handled by PHP5.

If you prefer that all files be parsed as PHP5, please create or change the .htaccess file with the following line:

AddHandler fcgid-script .php

Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use FileZilla to upload your website
How to use FileZilla to upload your website

In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHP - How to define session.save_path
PHP - How to define session.save_path

If you can’t modify PHP.INI global configuration file, or just want to make the change affect Joomla! or Mambo application only, you must create or edit the .htaccess file in the installation directory for Joomla! or Mambo, and add the following line:

php_value session.save_path '/var/www/vhosts/domainname/httpdocs/sessions'

Change the /sessions to a folder that is writable(chmod 0757) and prefer to be a session saved folder by you which has been created first.

* Where domainname is your domain name.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

Windows Mail Setup Tutorial
Windows Mail Setup Tutorial

Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What is the maximum email size I can send and receive ?
What is the maximum email size I can send and receive ?

The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

For bigger files you have to use your FTP!

And the maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What is mail policy and email limits?
What is mail policy and email limits?

Mail Limits

There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

Mailing Lists Rules
1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.
2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.
3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.
4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

POP3, IMAP4 and SMTP settings information

Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

Type	Name	Information	Port
Username	Login Name	user@yourdomain.com (example)	--
Password	Password	X0CeFt6EMGfOMm5Q (example)	--
POP3	Incoming Server	mail.yourdomain.com (example)	110
POP3S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	995
IMAP4	Incoming Server	mail.yourdomain.com (example)	143
IMAP4S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	993
SMTP	Outgoing Server	mail.yourdomain.com (example)	25
SMTP Submission	Outgoing Server	mail.yourdomain.com (example)	587
SMTPS (SSL/TLS)	Outgoing Secure Server	mail.yourdomain.com (example)	465

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Outlook Express Setup Tutorial
Outlook Express Setup Tutorial

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

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If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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Microsoft recommends against usage of SHA-1

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Microsoft recommends against usage of SHA-1

「.tel」域名時代來臨，勢成全球電話簿

Twitter

Parallels Plesk Sitebuilder 4.2

Pre-Beta Release of Windows 7

Linux Web Hosting

Plesk 10 User’s Guide to Web Presence Builder

PHP - How to creating own error logs for debugging PHP scripts

PHP - How to parse .php files as PHP5

How to use FileZilla to upload your website

PHP - How to define session.save_path

Email Tutorial

Windows Mail Setup Tutorial

What is the maximum email size I can send and receive ?

What is mail policy and email limits?

POP3, IMAP4 and SMTP settings information

Outlook Express Setup Tutorial