Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

General Information

Pivot
Pivot

Pivot is a web-based tool to help you maintain dynamic sites, like weblogs or online journals.

Pivot is released under the GPL so it is completely free to use.

It is written in PHP, and does not require additional libraries or databases to function.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Links
Links

Links is a basic, yet fully functional online Link management system that you may use as a framework to create an expanded system or use 'as is'.

You may use it as a framework to create an expanded system or use 'as is'. Features include: link information such as name, category, description and url; list of recently added links; description search by keyword; users can add new links for approval; multi-level categories; administration and approvals of links; administration of users / members; administration of categories.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
AdvancedPoll
AdvancedPoll

Advanced Poll is a polling system with powerful administration tool. It features: multiple polls, templates, unlimited options, multi-language support, IP-Logging, IP-Locking, cookie support, comment feature, vote expire feature, random poll support and more. Supports textfile and mySQL database.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
EGROUPWARE
EGROUPWARE

eGroupWare is many things. It is a very flexible pluggable framework capable of hosting applications like a group calendar, AddressBook, Email, accounting ledger, inventory, and whatever else your can think of. These applications can share a common user store, and a flexible Access Control List (ACL) system to control access and information sharing. At it's core there is the phpgwapi, an API written for php, that provides some very useful functions and tools for developers, including the user store, which has several back ends, database abstraction, and a flexible templating system. Applications are then written using the phpgwapi and phpgw framework to provide web based tools to users.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
CSLH
CSLH

A multi-user, multi-operator, multi-department Live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with that visitor. The modular structure and open source code allows for the highest level of freedom in customization to fit your needs.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

Setup fetch email using Yahoo! Mail
Setup fetch email using Yahoo! Mail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The following articles explain how to set up mail fetching for other services and are for reference only.

http://help.yahoo.com/kb/SLN3527.html

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup your email account on Android Mobile Device
How to setup your email account on Android Mobile Device

Configuring your Android device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Android device.

Currently tested devices are:
- Nexus One
- HTC One max
- HTC Butterfly s
- HTC One mini
- HTC One
- HTC One SV
- HTC One X+
- HTC Desire
- HTC Hero
- HTC EVO
- HTC Incredible
- HTC Dream
- HTC Magic
- HTC Aria
- HTC Wildfire
- HTC Sapphire
- T-Mobile G1
- Motorola Droid
- Motorola Milestone
- Samsung Galaxy S2
- Samsung Galaxy S3
- Samsung Galaxy S3 LTE
- Samsung Galaxy S4
- Samsung Galaxy S4 LTE
- Samsung Galaxy S3 mini
- Samsung Galaxy S4 mini
- Samsung Galaxy Note 2
- Samsung Galaxy Note 3
- Samsung Galaxy Note 3 LTE
- Samsung Galaxy Ace 3
- Samsung Galaxy Mega
- Samsung Galaxy S
- Samsung Fascinate
- Samsung Vibrant
- Samsung Epic
- Samsung Mesmerize
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Are you able to receive emails but not send?
Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing.....

There are number of things causing this. Unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty.

Chances are it is some internet provider is blocking you from using anyone's incoming mail servers but their own. Many major ISP's are blocking incoming emails.

The reason they do this is to prevent you from using their internet connection for spamming purposes.

You will still be able to send emails, but only by using your ISP'S outgoing mail server.
Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com.

If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Google Gmail
Setup fetch email using Google Gmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.
- Log into your Gmail account.
- Click the gear icon in the upper right corner of the page and select Settings.
- Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
- Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
- Enter the full email address of the account from which you'd like mail fetched.
- Click Next Step.
- In the Username field, enter your full email address.
- In the Password field, enter the password for the email address you provided.
- Select Port 110 for a POP3 connection.
- Click the checkboxes next to the options that best suit your needs:
  - Leave a copy of retrieved messages on the server.
  - Always use a secure connection (SSL) when retrieving mail *
  - Label incoming messages
  - Archive incoming messages
- Click Add Account.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Outlook mail / Hotmail
Setup fetch email using Outlook mail / Hotmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The following articles explain how to set up mail fetching for other services and are for reference only.

http://windows.microsoft.com/en-us/outlook/pop-email

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my domain is registered with GoDaddy?
How do I change DNS records if my domain is registered with GoDaddy?

If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:
1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
4. Select Custom nameservers (I host my domains elsewhere.).
5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
  ns1.powersx.com
  ns2.powersx.com
6. Click OK at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to transfer my existing domain name to "Focus Network Company"?
How to transfer my existing domain name to "Focus Network Company"?

When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

Requirements for successful domain name transfer
- The domain name to be transferred is not in 'Locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com .net .org .us .biz .info .name.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

Internet Protocol
Internet Protocol

Internet Protocol (IP) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)—in simpler terms, a computer address. Any participating network device—including routers, computers, time-servers, printers, Internet fax machines, and some telephones—can have their own unique address.

An IP address can also be thought of as the equivalent of a street address or a phone number (compare: VoIP (voice over (the) internet protocol)) for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network.

IP addresses can appear to be shared by multiple client devices either because they are part of a shared hosting web server environment or because a proxy server (e.g., an ISP or anonymizer service) acts as an intermediary agent on behalf of its customers, in which case the real originating IP addresses might be hidden from the server receiving a request. The analogy to telephone systems would be the use of predial numbers (proxy) and extensions (shared).

IP addresses are managed and created by the Internet Assigned Numbers Authority (IANA). The IANA generally allocates super-blocks to Regional Internet Registries, who in turn allocate smaller blocks to Internet service providers and enterprises.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Browser
Browser

Browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user to quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

Some of the web browsers available for personal computers include Internet Explorer, Mozilla Firefox, Safari, Netscape, and Opera in order of descending popularity (as of August 2006). Web browsers are the most commonly used type of HTTP user agent. Although browsers are typically used to access the World Wide Web, they can also be used to access information provided by web servers in private networks or content in file systems.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
ISP
ISP

An Internet service provider (abbr. ISP, also called Internet access provider or IAP) is a business or organization that provides to consumers access to the Internet and related services.

In the past, most ISPs were run by the phone companies. Now, ISPs can be started by just about any individual or group with sufficient money and expertise. In addition to Internet access via various technologies such as dial-up and DSL, they may provide a combination of services including Internet transit, domain name registration and hosting, web hosting, and colocation.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Cookie
Cookie

The term Cookie derives from "magic cookie", a packet of data a program receives but only uses for sending it again, possibly to its origin, unchanged. Magic cookies were already used in computing when Lou Montulli had the idea of using them in Web communications in Mar 1993.

Purpose
HTTP cookies are used by Web servers to differentiate users and to maintain data related to the user during navigation, possibly across multiple visits. HTTP cookies were introduced to provide a way for realizing a "shopping cart" (or "shopping basket"), a virtual device into which the user can "place" items to purchase, so that users can navigate a site where items are shown, adding or removing items from the shopping basket at any time.

Allowing users to log in to a website is another use of cookies. Users typically log in by inserting their credentials into a login page; cookies allow the server to know that the user is already authenticated, and therefore is allowed to access services or perform operations that are restricted to logged-in users.

Many websites also use cookies for personalization based on users' preferences. Sites that require authentication often use this feature, although it is also present on sites not requiring authentication. Personalization includes presentation and functionality. For example, the Wikipedia Web site allows authenticated users to choose the webpage skin they like best; the Google search engine allows users (even non-registered ones) to decide how many search results per page they want to see.

Cookies are also used to track users across a website. Third-party cookies and Web bugs, explained below, also allow for tracking across multiple sites. Tracking within a site is typically done with the aim of producing usage statistics, while tracking across sites is typically used by advertising companies to produce anonymous user profiles, which are then used to target advertising (deciding which advertising image to show) based on the user profile.

Browser Setting
Described in " How to Enable Cookie " section.

Cookie Expiration
Persistent cookies have been criticized by privacy experts for not being set to expire soon enough, and thereby allowing some websites to track users and build up a profile of them over time. This aspect of cookies also compounds the issue of session hijacking, because a stolen persistent cookie can potentially be used to impersonate a user for a considerable period of time.

Identification
If more than one browser is used on a computer, each usually has a separate storage area for cookies. Hence cookies do not identify a person, but a combination of a user account, a computer, and a Web browser. Thus, anyone who uses multiple accounts, computers, or browsers has multiple sets of cookies.

Likewise, cookies do not differentiate between multiple users who share a computer and browser, if they do not use different user accounts.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Encryption
Encryption

encryption is the process of obscuring information to make it unreadable without special knowledge, sometimes referred to as scrambling. Encryption has been used to protect communications for centuries, but only organizations and individuals with an extraordinary need for secrecy had made use of it. In the mid-1970s, strong encryption emerged from the sole preserve of secretive government agencies into the public domain, and is now used in protecting widely-used systems, such as Internet e-commerce, mobile telephone networks and bank automatic teller machines.

Encryption can be used to ensure secrecy, but other techniques are still needed to make communications secure, particularly to verify the integrity and authenticity of a message; for example, a message authentication code (MAC) or digital signatures. Another consideration is protection against traffic analysis.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

PHP - How to check the PHP settings on the hosting server?
PHP - How to check the PHP settings on the hosting server?

A very easy way of doing this is to create a file named "check_info.php" or "check_info.php5".

Insert the following line in it:

<? phpinfo(); ?>

Then run this file in your domain, i.e. http://www.domainname.com/check_info.php

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHP - How to define session.save_path
PHP - How to define session.save_path

If you can’t modify PHP.INI global configuration file, or just want to make the change affect Joomla! or Mambo application only, you must create or edit the .htaccess file in the installation directory for Joomla! or Mambo, and add the following line:

php_value session.save_path '/var/www/vhosts/domainname/httpdocs/sessions'

Change the /sessions to a folder that is writable(chmod 0757) and prefer to be a session saved folder by you which has been created first.

* Where domainname is your domain name.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 9 Reseller's Guide
Plesk 9 Reseller's Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 9 Control Panel User’s Guide
Plesk 9 Control Panel User’s Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 9: hosting services customers, resellers and server administrators.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use CuteFTP to upload your website
How to use CuteFTP to upload your website

CuteFTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

Firstly you will need to install CuteFTP on your computer. If you to not have this program installed I recommend purchasing it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

如何利用異地備份隬補防毒軟件的不足

如何利用異地備份隬補防毒軟件的不足

從世衛在2009年4月24號發出的第一個人類豬流感個案開始，至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界，惡性攻擊病毒每天在不斷的增加、更新和改變，而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響，是企業I.T.部門經常要面對的挑戰。

企業單靠病毒掃描軟件並不足夠

根據美國FBI 2005的研究指出，約84%的公司會受到惡性病毒的攻擊。另外，美國網絡安全協會(Cyber Secure Institute) 的報告指出，企業為了清除各項病毒的花費高達90億美元！無論您為電腦做再好的隔離措施，例如擁有最新的防病毒軟件和頻密的病毒掃描，病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案，例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以，企業要防範數據丟失帶來的災難性影響，單靠病毒掃描軟件並不足夠。

設立災難性回復方案才能治本

其實要解決以上問題就要從根本著手，第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution)，而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup)，這樣，當遇到病毒入侵造成數據丟失，企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上，把受到感染或是有故障的電腦復原到正常狀態，確保企業持續運作，儲存於電腦內的業務數據亦能得以保存。

有資深企業備份經驗的Ahsay 銷售部經理候健生指出：「如何為企業設立有效和快速的災難復原方案是一個很大的課題，大小企業都需要正視。但對中小企來說，由於資源所限，加上公司內未必有專門負責I.T.方面的人員，所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件，可以滿足基本備份需要。但這些軟件只能夠作本地備份，一旦公司的電腦受到病毒侵襲，用作儲存備份的電腦或伺服器亦可能已經中毒，導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件，才能確保災難復原能發揮功效，因為就算本地公司內所有電腦和伺服器都已經中毒，儲存於異地的鏡像備份數據亦不會受到感染，企業便可快速地把電腦鏡像直接從異地恢復到電腦上，達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

關於Ahsay

Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港，目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商，並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Microsoft recommends against usage of SHA-1
Microsoft recommends against usage of SHA-1

Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder Adds New Features
Parallels Plesk Sitebuilder Adds New Features

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Products Additional Info
Products Additional Info

“附加產品資料”適合用於一些需要提供額外說明，或更詳盡產品規格的商品，這些附加的產品資料不會主動在“產品詳細頁”顯示，而是在該項產品的頁面展示含有連結的主題。

當顧客點擊該主題，隨即便會彈出另一個小型視窗並在視窗內顯示這些“附加產品資料”。

每項附加產品資料包含的資料：
- “中英文”主題 - 最多125個字元
- “中英文”內容 - 無限制內容，以“HTML”型式儲存及顯示，可加插圖片
新增附加產品資料：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“附加產品資料”
3. 點擊主螢幕的“增加”按鈕
4. 選擇產品的目錄
5. 選擇相關產品
6. 點擊主螢幕的下方的“增加”按鈕
7. 輸入相關資料
8. 完成後按“儲存”或“更新”，或按“返回”放棄並返回列表
更改附加產品資料狀態：
- 附加產品資料
  點擊狀態列的“綠色”或“紅色”按鈕
針對附加產品資料的動作：
- 增加
  針對產品新增一筆附加資料
- 編輯
  修改已經增加的附加產品資料資料，例如更改“中英文”主題、“中英文”內容
- 刪除
  將該附加產品資料刪除，此刪除動作只針對附加產品資料，不會把原有產品刪除
注意事項：
- 每項產品不限“附加產品資料”的數量
- 這些只屬產品的額外資訊，不會影響產品的銷售條件及訂購過程
- “中英文”主題、內容需分別輸入
- 已經建立的附加產品資料可透過狀態改變成“顯示”或“不顯示”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Database Backup
Database Backup

對於“電子商務”系統的持續運作，均依賴可靠而穩定的“資料庫”記錄所有的資料，而每當頁面的取存、顧客的各種動作、以及管理員的日常維護，都會改動“資料庫”中相關的資料表。

由於“資料庫”的內容隨著各種的“讀”、“寫”、“比較”、“搜查”，都會不停地改變，所以備份的工作將顯得十分重要。

我們的系統已經內置每天備份“資料庫”的功能，管理員一般無需刻意處理，但是備份點只會在每日指定時間，由系統自動執行，所以只會備份執行當時之前的資料，而未到下次的備份之間將存在一些不可預知的風險。

所以我們建議管理員每次進行商店的維護或較大規模的增減資料工作前，以手動方式進行備份及下載備份檔，可確保維護出錯時前得到修復的機會。

“資料庫”的備份，只針對文字及數值的資料，任何檔案、圖片、以及客戶上載的檔案將不會在此得到備份。

其他如系統檔案等，備份的工作將由伺服器在例行備份時處理，但這些備份檔我們不會提供給客戶下載保留服務。

進入“資料庫備分”管理：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“資料庫備分”
3. 選用主螢幕的合適功能
針對“資料庫備份”：
1. 點擊主螢幕的“備份”按鈕
2. 選擇是否備份後下載檔案，如只儲存在伺服器端，將會佔據儲存空間
3. 如資料龐大，備份時間將會稍長，請耐心等候，備份未完成前切勿處理其他維護工作
針對“資料庫回存”：
1. 點擊主螢幕的“回存”按鈕
2. 上載在您電腦內的備份檔案
3. 或選擇伺服器端的備份檔案後，點擊“回復資料庫”
4. 如資料龐大，回存時間將會稍長，請耐心等候，回存未完成前切勿處理其他維護工作
針對伺服器端“備份檔案”的動作：
- 回復資料庫
  選擇合適的伺服器端檔案進行回復
- 刪除
  將伺服器端檔案刪除
注意事項：
- 在已知的問題中，龐大的資料庫可能無法順利進行“備份”或“回存”，若在必須的情況下，請通知我們為您處理
- 下載後的“備份檔”應保留完整狀態，不應修改或增減內容，否則無法進行回存
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Groups
Customers Groups

我們的“網上購物商店”系統支援多層級會員制，簡稱“客戶群組”，而且所有群組可透過單一網站集中管理。

“客戶群組”為您的網上業務提供極具彈性的方案，除了一般零售客戶外，更可發揮創意，建立一些具特別購物折扣的“尊貴會員”或是針對B2B的“批發客戶”。

您可為不同的“客戶群組”制定不同的購物折扣率，而在產品的售價方面，亦可設定個別的“自動計算群組售價”，或是“自訂群組售價”。

至於些那客戶能升級至指定的群組，亦是由您全權決定，而系統暫時沒有提供自動化升級的。

在我們為您最初設定系統時，已預設若干群組，如果您的業務不打算提供客戶升級群組，請直接忽略這些功能而不會對銷售構成影響。

進入“客戶群組”管理：
- 點擊主選單的“訂單處理/客戶管理”
- 點擊左選單的“客戶群組”
“客戶群組”包含的資料：
- “中英文”群組名稱
  輸入簡單易理解的名稱，例如“初級尊貴會員”、“批發客戶A組”
- 預設折扣
  輸入獲得的“0”至“99”之間的折扣率值，例如“15”即代表減百份之十五，請勿輸入符號
- 辨認顏色
  利用“選色按鈕”挑選一種顏色，以利方便辨認
- 群組型式
  選擇一種適合這群組的型式
針對“客戶群組”的動作：
- 新增群組
  新增一個群組級別，並由系統自動增加相應的售價
- 編輯
  編輯已經建立的群組資料，並於儲存後自動更新屬“自動計算群組售價”的產品售價
- 刪除
  刪除已經建立的群組資料及相關的產品售價
- 資訊
  檢視群組內所屬的“會員名單”及群組資料
注意事項：
- 強烈建議在“初始設定”時妥善設定各客戶群組，以便有效管理
- 系統在預設情況下，新登記會員將屬“零售客戶”，若需自訂，請到達“系統設定”的“會員設定”更改“新會員的預設群組”
- 若要針對某一位會員升或降級，請到達“客戶管理”的“客戶資料”更改“客戶群組”，系統暫時未有提供自動化升級
- 設定裏的“辨認顏色”只屬方便辨認會員狀態，對其他部份沒有影響
- 設定裏的“群組型式”只屬方便辨認會員狀態及方便管理，對其他部份沒有影響
- 群組裏其中的“電子報訂閱者”（非會員）代表某位瀏覽者只輸入電郵地址訂閱“電子報”而並非已成為會員
- 若群組裏已有會員在內，不應刪除該群組，如需刪除，請先把相關會員調往其他的組別
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Administer Manager
Administer Manager

我們的“線上商店”系統，允許業務由多個管理員進行維護，而且可設定一些權限，讓指定的管理員只可執行獲受權的區域。

請先設定下一節指南介紹的“管理員群組”，並且為群組指定權限，再為其他人管理員設定相應郡組。

進入“管理員設定”：
1. 點擊主選單的“系統管理員”
2. 點擊左選單的“管理員設定”
每項“管理員設定”包含的資料：
- 姓氏
  最多32個字元（必需輸入）
- 名字
  最多32個字元（必需輸入）
- 電子郵件
  有效的電子郵件地址，作為登入的名稱，和忘記密碼的收件地址
- 密碼
  新增管理員的情況，由系統自動產生並寄到上述的電郵地址，若日後修改，密碼必需由六至十五個“英文”或“數字”組成，英文的大小楷視為不同，其中切勿包含空格和符號，組合亦不能過份簡單
- 群組名稱
  選擇所屬郡組
- 管理員模式
  “實際管理”能進行真實指定區域的操作，而“只限示範”則只可觀看群組指定的區域而不能修改細節
- 客服部門
  選擇所屬部門
- 客服職員
  選擇所屬職員
針對“郵件賬號”的動作：
- 編輯
  修改已經增加的管理員資料
- 刪除
  將該管理員資料刪除
- 資訊
  顯示該名管理員的資料及最近執行過的動作
注意事項：
- 切勿刪除我們預先設定的“最高權力”管理員，否則在群組限制下，業務擁有者可能無法再進入一些被限制的區域，如不小心刪除而需我們重設這種管理員，需向我們繳付設定費。
- 一般情況下，不應設定不同管理員可同時執行相同區域群組。
- 基於保安理由，請勿向非認可人士透露管理員資料，否則有機會您的商店資料被非法修改和盜取。
- 除“獨立套裝軟件”及“開發版軟件”外，我們擁有登入您的管理系統任何區域的權力，以便提供技術咨詢和系統升級修正。
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Hot Products Rank
Hot Products Rank

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

進入“熱門商品排名”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“熱門商品排名”
每項“熱門商品排名”包含的資料：
- 圖片
- 商品
- 售價
- 型號
- 瀏覽次數
- 銷售數量
“熱門商品排名”的排列方式：
- 按銷售件數
  以銷售的總數由高至低排序
- 按瀏覽次數
  以瀏覽的總數由高至低排序
針對“熱門商品排名”的動作：
- 排列方式
  選擇合適的排列方式
- 報表樣式
  選擇“棒狀圖”、“圓形圖”、“文字報表”其中一種樣式
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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