Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

Email Tutorial

Setup fetch email using Netvigator
Setup fetch email using Netvigator

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Netvigator Mail.

Once Mail Fetcher is set up, Netvigator will check those accounts on a regular basis, and new mail will appear automatically in Netvigator mail.
- Log into your Netvigator account. https://www.netvigator.com/chi/email.php
- Click Preferences and locate the Accounts section.
- Click Add External Account.
- Enter the full email address in the Email address field.
- Select POP3 in the Account type field.
- Enter the full email address in the Username of Account field.
- Enter mail.yourdomain.com in the Email Server field. (Enter your domain instead of "yourdomain.com".)
- In the Password field, enter the password for the email address you provided.
- No need to enable Advanced Settings.
- Click Save.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Mozilla Thunderbird for Windows Email Setup Tutorial
Mozilla Thunderbird for Windows Email Setup Tutorial

In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Outlook mail / Hotmail
Setup fetch email using Outlook mail / Hotmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The following articles explain how to set up mail fetching for other services and are for reference only.

http://windows.microsoft.com/en-us/outlook/pop-email

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What is the maximum email size I can send and receive ?
What is the maximum email size I can send and receive ?

The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

For bigger files you have to use your FTP!

And the maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Google Gmail
Setup fetch email using Google Gmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.
- Log into your Gmail account.
- Click the gear icon in the upper right corner of the page and select Settings.
- Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
- Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
- Enter the full email address of the account from which you'd like mail fetched.
- Click Next Step.
- In the Username field, enter your full email address.
- In the Password field, enter the password for the email address you provided.
- Select Port 110 for a POP3 connection.
- Click the checkboxes next to the options that best suit your needs:
  - Leave a copy of retrieved messages on the server.
  - Always use a secure connection (SSL) when retrieving mail *
  - Label incoming messages
  - Archive incoming messages
- Click Add Account.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How to transfer my existing domain name to "Focus Network Company"?
How to transfer my existing domain name to "Focus Network Company"?

When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

Requirements for successful domain name transfer
- The domain name to be transferred is not in 'Locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com .net .org .us .biz .info .name.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my domain is registered with GoDaddy?
How do I change DNS records if my domain is registered with GoDaddy?

If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:
1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
4. Select Custom nameservers (I host my domains elsewhere.).
5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
  ns1.powersx.com
  ns2.powersx.com
6. Click OK at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my HK domain is registered with HKDNR?
How do I change DNS records if my HK domain is registered with HKDNR?

If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to the HKDNR account http://www.hkdnr.hk
2. Select your domain name from the Manage Domain Name.
3. Click the Modify DNS (MNS) link on Domain Information Manager.
4. Enter our name server information to Name Server(1) and Name Server(2) to below.
  ns1.powersx.com
  ns2.powersx.com
5. Click Submit at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

MySQL - How do I import a MySQL Database
MySQL - How do I import a MySQL Database

You have a backup of my database that you need to import/transfer to new account.

Import using phpMyAdmin(DB WebAdmin). To do this, follow these steps.
1. Once you have your .sql file you will need to log into your account.
2. In the Plesk control panel you will find an Icon labeled Databases.
  ** If you have not created the database you will need create first. **
3. At the top of the screen in MySQL Databases you will see an option for DB WebAdmin, click on this.
4. Once in PhpMyAdmin you will see on the left side a drop down of your databases, select the database you would like to import to.
5. This will create some tabs at the top of the screen, click on Import.
6. After clicking on Import you will see a file upload option.
7. Click Browse on the file upload option and find your .sql file.
8. After you have selected the file click GO and it will import your database.
9. Please be patient, the process may take a few minutes.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

PHP - How to creating own error logs for debugging PHP scripts

Please insert the following code in your PHP script. (or create separate file and adding the code in it. Include the file using "include()")

   error_reporting(0);
   $old_error_handler = set_error_handler("userErrorHandler");
   function userErrorHandler ($errno, $errmsg, $filename, $linenum,  $vars)
   {
     $time=date("d M Y H:i:s");
     // Get the error type from the error number
     $errortype = array (1    => "Error",
                         2    => "Warning",
                         4    => "Parsing Error",
                         8    => "Notice",
                         16   => "Core Error",
                         32   => "Core Warning",
                         64   => "Compile Error",
                         128  => "Compile Warning",
                         256  => "User Error",
                         512  => "User Warning",
                         1024 => "User Notice");
      $errlevel=$errortype[$errno];
      //Write error to log file (CSV format)
      $errfile=fopen("errors.csv","a");
      fputs($errfile,"\"$time\",\"$filename:
      $linenum\",\"($errlevel) $errmsg\"\r\n");
      fclose($errfile);

      if($errno!=2 && $errno!=8) {
         //Terminate script if fatal error
         die("A fatal error has occurred. Script execution has been aborted");
      }
   }

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to running a ASP.NET page
How to running a ASP.NET page

Sorry, Our servers are running under Linux, we are unable to provide ASP.NET on Linux.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 9 Domain Administrator's Guide
Plesk 9 Domain Administrator's Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use WS_FTP to upload your website
How to use WS_FTP to upload your website

WS_FTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

Firstly you will need to install WS_FTP on your computer. If you to not have this program installed I recommend download it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

PHPBugTracker
PHPBugTracker

Thanks for taking a look at phpBugTracker. This project was started out of the frustation I experienced getting Bugzilla installed and operational for a web development project. The goals of this project are to produce a web-based bug tracker with functionality similar to bugzilla that is abstracted from the database backend and uses templates for rendering the pages. Currently phpBugTracker is nowhere near a drop-in replacement for Bugzilla, so don't expect it to be. Maybe it will get to that point one day, maybe it won't. If it doesn't meet your needs, your development help is welcome, but your whining isn't! Just remember that I do this in my very limited spare time for fun, and I hope others can enjoy what little I have done/will do on it. That said, I hope you enjoy using phpBugTracker, and that you find it useful.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
CSLH
CSLH

A multi-user, multi-operator, multi-department Live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with that visitor. The modular structure and open source code allows for the highest level of freedom in customization to fit your needs.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
WebCalendar
WebCalendar

WebCalender is an open source PHP-based multi-user calendar.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
EasyMoblog
EasyMoblog

It's easy to create customizable and easy-to-use weblogs with text, links and images ... and is just as easy to keep it updated: just send your blog an e-mail!

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Privacy Policy
Privacy Policy

Welcome to Focus Network Company (www.ec2biz.com) (Website), This website is owned and operated by "Focus Network Company".

Your privacy on the internet is of the utmost importance to us. At "Focus Network Company", we want to make your experience online satisfying and safe.

Because www.ec2biz.com gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

OUR COMMITMENT TO PRIVACY
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customer's needs.

WHAT INFORMATION DO WE COLLECT?
When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
1. Personal Information You Choose to Provide
  
  CREDIT CARD INFORMATION
  If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
  - Name
  - Birthday
  - Mailing Address
  - Email Address
  - Credit Card Number
  - Home, Business, Mobile, Fax Phone Number
  - Business Information
  - Other Personal Information
  This will may be stored anywhere on our network and is passed via secure server directly to our processing partner to enable your transaction to be authorized.
2. WEB SITE USE INFORMATION
  Similar to other commercial website, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customer's personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?
We use website browser software tools such as cookies and web server logs to gather information about our website users browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

NOTICE OF NEW SERVICES AND CHANGES
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email.

HOW DO WE SECURE INFORMATION TRANSMISSIONS?
When you send confidential personal credit card information to us on our website, a secure encryption technology, such as Secure Sockets Layer (SSL), which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.

HOW DO WE PROTECT YOUR INFORMATION?
Information Security. We uses encryption technology, such as Secure Sockets Layer (SSL), to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us.

DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?
We will only disclose your information to other parties that require it for the purpose of fulfilling your order, such as Credit card, Visa and MasterCard. We do not share or sell your information.

WHAT ABOUT LEGALLY COMPELLED DISCLOSURE OF INFORMATION?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

WHAT ABOUT OTHER WEB SITES LINKED TO OUR WEB SITE?
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other website are provided solely as pointers to information on topics that may be useful to the users of our website.

Modification
We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

Note
In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.

CONTACT US
If you have any questions or concerns regarding this statement, you can contact www.ec2biz.com at . You can also write to us using the following address:

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

客戶服務管理
客戶服務管理

每當顧客經瀏覽貴公司網站後，可能會對某種產品感興趣，有些顧客會即時進行訂購，亦有可能先透過查詢待了解更多相關資料後才進行訂購，現時的營商環境均講求高效率，所以對客戶的服務亦需盡快回應。

在我們的經驗來說，一般顧客均希望產品供應商向他/她們第一時間回覆，如在辦工時間內可啟動我們提供的顧客即時查詢系統，以文字型式即時接觸客戶，但人手不能配合，亦盡量在十二小時內回應客戶的查詢，這些服務可有效增加產品的成功銷售率，並提高客戶的信心及建立良好口碑。

以下是一些新業務需面對及安排人手處理的客戶服務重點：
- 客戶發出的電子郵件查詢
- 客戶發出的產品、訂單查詢
- 對客戶發出的大數量訂購要求，預備安排額外的聯絡人手
- 替客戶跟進訂購產品的貨運延期問題
- 按業務及產品性質提供產品優良保證及退換細節，並於客戶服務頁展示內容
- 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品，這些均需預先計劃處理方案
- 產品在郵寄或貨運中遺失或損壞，當然出現率很低，但亦需預先計劃處理方案並展示解決資料讓顧客知述
- 預先了解金流、信用咭公司的合約細節，以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等，能有效處理上述有機會發生的問題
- 客戶或同業的投訴亦需有效地安排跟進
Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Testimonials
Testimonials

我們的“線上商店”系統，能讓你的顧客針對某些產品發表用後感或意見，令商店更具互動感，亦可令其他有意購買的顧客獲取更多用家的評論資訊。

對於大部份的正面產品評論，管理員大可不必操心，但若出現一些負面的產品評論，這時管理員便需要衡量是否把評論修改或甚至刪除它。

而“顧客心聲”是為已登記的會員而設，不論該名會員是否曾購買產品，都可直接參與發表他／她的評論心聲，而在現階段，管理員若希望為產品增加一些評論，則需要按正常途徑登記為普通會員才能發表評論心聲。

進入“顧客心聲”管理：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“顧客心聲”
每項“顧客心聲”包含的資料：
- 商品
  評論針對的產品
- 評論由
  評論心聲的發表會員
- 日期
  評論心聲的發表日期
- 評論內容
  評論心聲的內容，不可使用HTML語法
- 評等
  由五棵星星組成，並從“壞”至“好”組成參考等級
針對“顧客心聲”的動作：
- 編輯
  修改已經發表的顧客心聲資料
- 刪除
  將該產品的顧客心聲刪除，此刪除動作只針對顧客心聲資料，不會把原有產品刪除
注意事項：
- “顧客心聲”必需由已登記的會員從店面發表，管理系統不設新增功能
- “顧客心聲”的內客和評等，只屬互動性質的額外資訊，不會構成對產品銷售和其他功能的影響
- 若希望有新的“顧客心聲”被發表時第一時間收到通知，請先在“系統設定”的“聯絡資料”設定“新增顧客心聲通知”的電郵地址
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Member Setting
Member Setting

在我們的系統裏，會員的定義跟顧客相同，所有曾到達您的商店並完成登記的人仕，他／她們便是您的會員，而會員資料亦是您業務資產之一，請善用會員資料。

這份指南將介紹在系統裏針對會員的各項設定。

“會員設定”包含的資料：
- 新會員的預設群組
  若您有設立不同的“客戶群組”，則需選擇一個預設的新登記會員群組
- 新增客戶批核選擇
  若您的網上業務屬B2B型式，可指定所有新登記的會員是否需由管理員批核資格
- 非認可批核會員不能觀看售價
  若您的網上業務屬B2B型式，可指定未被批核的會員能否觀看產品售價
- 非會員使用告知好友產品資訊
  是否讓未登記的人仕使用“告知好友”功能
- 瀏覽自動登入
  啟用這個功能後，會員可無需每次到達您的商店均要進行登入程序，系統會利用cookies進行會員身份辦認
- 性別輸入欄
  是否讓會員登記時輸入“性別”
- 生日輸入欄
  是否讓會員登記時輸入“出生日期”
- 公司名稱輸入欄
  是否讓會員登記時輸入“公司名稱”
- 第二行地址欄位
  是否讓會員登記時輸入“第二行地址”
- 地區輸入欄
  是否讓會員登記時輸入“地區”
- 會員私人地址簿
  每個會員擁有的“私人地址簿”
注意事項：
- 一般情況下，除“初始設定”外，日後不宜修改針對會員的設定，否則影響不同時期登記會員的資料出現差別，亦容易破壞會員在資料庫的記錄。
- 如您的網上業務屬“零售”性質，則應設定會員登記“無需批核”和“能夠觀看產品售價”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Products Additional Info
Products Additional Info

“附加產品資料”適合用於一些需要提供額外說明，或更詳盡產品規格的商品，這些附加的產品資料不會主動在“產品詳細頁”顯示，而是在該項產品的頁面展示含有連結的主題。

當顧客點擊該主題，隨即便會彈出另一個小型視窗並在視窗內顯示這些“附加產品資料”。

每項附加產品資料包含的資料：
- “中英文”主題 - 最多125個字元
- “中英文”內容 - 無限制內容，以“HTML”型式儲存及顯示，可加插圖片
新增附加產品資料：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“附加產品資料”
3. 點擊主螢幕的“增加”按鈕
4. 選擇產品的目錄
5. 選擇相關產品
6. 點擊主螢幕的下方的“增加”按鈕
7. 輸入相關資料
8. 完成後按“儲存”或“更新”，或按“返回”放棄並返回列表
更改附加產品資料狀態：
- 附加產品資料
  點擊狀態列的“綠色”或“紅色”按鈕
針對附加產品資料的動作：
- 增加
  針對產品新增一筆附加資料
- 編輯
  修改已經增加的附加產品資料資料，例如更改“中英文”主題、“中英文”內容
- 刪除
  將該附加產品資料刪除，此刪除動作只針對附加產品資料，不會把原有產品刪除
注意事項：
- 每項產品不限“附加產品資料”的數量
- 這些只屬產品的額外資訊，不會影響產品的銷售條件及訂購過程
- “中英文”主題、內容需分別輸入
- 已經建立的附加產品資料可透過狀態改變成“顯示”或“不顯示”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
感謝詞

感謝詞

首先感謝您選用Ec2Biz電子商務系統。現時在亞洲各國，由以日本、台灣等地區的電子商務及網上營商已經發展成熟，而香港亦因擁有國際金融中心及先進的物流科技等重要資源，使得電子商務對各大中小企業來說已是公司業務的重要成功因素。

以往由於很多公司受資源所限，要發展電子商務需面對種種障礙，例如沒有熟識有關技術的工程人員、對投資網絡器材及日後維護顯得難以入手，以致業務未能盡享網上營商所帶來的巨大商機。

今天我們馮著多年網絡系統的設計及改良，規劃出國際水準的電子商務管理軟件、配合先進而安全穩定的美國原裝伺服器機組及防火牆設備，並由專業的工程人員分組管理及監察整個系統的運作。

我們深信貴公司的基本業務配合Ec2Biz的電子商務系統，以最低的投資，享受國際市場上達致最高的競爭能力及回報。

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Microsoft recommends against usage of SHA-1
Microsoft recommends against usage of SHA-1

Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plurk
Plurk

Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
33 Million Domains Registered in 2007
33 Million Domains Registered in 2007

Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

Below is a summary of the report:

In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
LinkWithin related posts widget with photo thumbnails
LinkWithin related posts widget with photo thumbnails

LinkWithin是最近很紅的相關文章外掛，它改變以往以超連結文字顯示相關文章的做法，而是採用縮圖模式來顯示相關文章。只你網誌支援javascript，然後註冊認證後，你會拿到一串代碼，把代碼貼在網誌上，該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章！

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

C2C (Consumer-to-Consumer)
C2C (Consumer-to-Consumer)

C2C (Consumer-to-consumer) electronic commerce involves the electronically-facilitated transactions between consumers through some third party. A common example is the Ads28.com, EBay, Yahoo!, in which a consumer posts an item for sale and other consumers bid to purchase it; the third party generally charges a flat fee or commission. The sites are only intermediaries, just there to match consumers, they have do not check quality of product being offered.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Cookie
Cookie

The term Cookie derives from "magic cookie", a packet of data a program receives but only uses for sending it again, possibly to its origin, unchanged. Magic cookies were already used in computing when Lou Montulli had the idea of using them in Web communications in Mar 1993.

Purpose
HTTP cookies are used by Web servers to differentiate users and to maintain data related to the user during navigation, possibly across multiple visits. HTTP cookies were introduced to provide a way for realizing a "shopping cart" (or "shopping basket"), a virtual device into which the user can "place" items to purchase, so that users can navigate a site where items are shown, adding or removing items from the shopping basket at any time.

Allowing users to log in to a website is another use of cookies. Users typically log in by inserting their credentials into a login page; cookies allow the server to know that the user is already authenticated, and therefore is allowed to access services or perform operations that are restricted to logged-in users.

Many websites also use cookies for personalization based on users' preferences. Sites that require authentication often use this feature, although it is also present on sites not requiring authentication. Personalization includes presentation and functionality. For example, the Wikipedia Web site allows authenticated users to choose the webpage skin they like best; the Google search engine allows users (even non-registered ones) to decide how many search results per page they want to see.

Cookies are also used to track users across a website. Third-party cookies and Web bugs, explained below, also allow for tracking across multiple sites. Tracking within a site is typically done with the aim of producing usage statistics, while tracking across sites is typically used by advertising companies to produce anonymous user profiles, which are then used to target advertising (deciding which advertising image to show) based on the user profile.

Browser Setting
Described in " How to Enable Cookie " section.

Cookie Expiration
Persistent cookies have been criticized by privacy experts for not being set to expire soon enough, and thereby allowing some websites to track users and build up a profile of them over time. This aspect of cookies also compounds the issue of session hijacking, because a stolen persistent cookie can potentially be used to impersonate a user for a considerable period of time.

Identification
If more than one browser is used on a computer, each usually has a separate storage area for cookies. Hence cookies do not identify a person, but a combination of a user account, a computer, and a Web browser. Thus, anyone who uses multiple accounts, computers, or browsers has multiple sets of cookies.

Likewise, cookies do not differentiate between multiple users who share a computer and browser, if they do not use different user accounts.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
BMP (Bit Mapped)
BMP (Bit Mapped)

The BMP (bit mapped) format is used internally in the Microsoft Windows operating system to handle graphics images. These files are typically not compressed resulting in large files.

The main advantage of BMP files is their wide acceptance, simplicity, and use in Windows programs. However, they may pose problems for users of other operating systems. Commonly, BMP files are used for Microsoft's Paint program. Since most BMP files are uncompressed, and BMP's RLE compression has serious limits[citation needed], the large size of BMP files makes them unsuitable for file transfer. However, Bit Map images are suitable for background images and wallpapers. This is especially true for screen shots. In addition, images from scanners are usually stored in BMP files.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Browser
Browser

Browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user to quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

Some of the web browsers available for personal computers include Internet Explorer, Mozilla Firefox, Safari, Netscape, and Opera in order of descending popularity (as of August 2006). Web browsers are the most commonly used type of HTTP user agent. Although browsers are typically used to access the World Wide Web, they can also be used to access information provided by web servers in private networks or content in file systems.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
URL
URL

A Uniform Resource Locator(URL), is a compact string of characters used to identify or name a resource. The main purpose of this identification is to enable interaction with representations of the resource over a network, typically the World Wide Web, using specific protocols. URIs are defined in schemes defining a specific syntax and associated protocols.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Microsoft recommends against usage of SHA-1

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Microsoft recommends against usage of SHA-1

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33 Million Domains Registered in 2007

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Glossary

C2C (Consumer-to-Consumer)

Cookie

BMP (Bit Mapped)

Browser

URL