Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

General Information

Daily Automatic Backup
Daily Automatic Backup

Focus Network Company uses a separate harddrive../backup drive on all servers that each day on AM 3:00, all data gets backed up to that drive.

Data will be kept for 12-24 hours and it's for internal use only. To learn more for your own backup, please visit "Plesk User's Guide".

We do not guarantee and are not liable for the integrity of your data.

It is YOUR RESPONSIBILITY to make sure you have your sites backed up on your local machine. This includes databases etc. Please make sure you cover yourself with backups for all sites on our servers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Pivot
Pivot

Pivot is a web-based tool to help you maintain dynamic sites, like weblogs or online journals.

Pivot is released under the GPL so it is completely free to use.

It is written in PHP, and does not require additional libraries or databases to function.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Classifieds
Classifieds

Features include: user registration; multi-level categories; verisign payflow link integration; "my classifieds" section; shopping cart; administration of members; administration of categories.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

HTML Box and Line Drawing Character

Unicode	HTML	Char	Description
2500	─	─	Box drawings light horizontal
2502	│	│	Box drawings light vertical
2514	└	└	Box drawings light up and right
2518	┘	┘	Box drawings light up and left
2510	┐	┐	Box drawings light down and left
250C	┌	┌	Box drawings light down and right
251C	├	├	Box drawings light vertical and right
2534	┴	┴	Box drawings light up and horizontal
2524	┤	┤	Box drawings light vertical and left
252C	┬	┬	Box drawings light down and horizontal
253C	┼	┼	Box drawings light vertical and horizontal
255E	╞	╞	Box drawings vertical single and right double
2568	╨	╨	Box drawings up double and horizontal single
2561	╡	╡	Box drawings vertical single and left double
2565	╥	╥	Box drawings down double and horizontal single
256A	╪	╪	Box drawings vertical single and horizontal double
2550	═	═	Box drawings double horizontal
2551	║	║	Box drawings double vertical
255A	╚	╚	Box drawings double up and right
255D	╝	╝	Box drawings double up and left
2557	╗	╗	Box drawings double down and left
2554	╔	╔	Box drawings double down and right
2560	╠	╠	Box drawings double vertical and right
2569	╩	╩	Box drawings double up and horizontal
2563	╣	╣	Box drawings double vertical and left
2566	╦	╦	Box drawings double down and horizontal
256C	╬	╬	Box drawings double vertical and horizontal
255F	╟	╟	Box drawings vertical double and right single
2567	╧	╧	Box drawings up single and horizontal double
2562	╢	╢	Box drawings vertical double and left single
2564	╤	╤	Box drawings down single and horizontal double
256B	╫	╫	Box drawings vertical double and horizontal single
2558	╘	╘	Box drawings up single and right double
255C	╜	╜	Box drawings up double and left single
2555	╕	╕	Box drawings down single and left double
2553	╓	╓	Box drawings down double and right single
2559	╙	╙	Box drawings up double and right single
255B	╛	╛	Box drawings up single and left double
2556	╖	╖	Box drawings down double and left single
2552	╒	╒	Box drawings down single and right double

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Protecting Your User Account & Password
Protecting Your User Account & Password
- Use a password with a mix of at least 12 mixed-case alphabetic characters, numerals and special characters.
- Use a password that is difficult to guess but easy for you to remember, so you do not have to write it down.
- Change the default or initial password the first time you login.
- Change your password frequently, at least once every 90 days.
- Logout when finished using terminals or PCs in public areas, such as a library or cafe.
- Change your password immediately if you believe that it has been compromised. Once done, notify the system/security administrator for follow up action.
- Consider installing RoboForm Password Manager, Form Filler, Password Generator, Fill & Save Forms and other security software.
- Don't use your own name as a login name in any form (as-is, capitalised, reversed, doubled, etc).
- Don't use other information that might be easily obtained about you. This includes ID card numbers, telephone numbers, birth dates, license numbers, the name of the street you live on, and so on.
- Don't use a password that contains all digits, or all the same letters.
- Don't use the name of your child or spouse in any form.
- Don't use a well-known abbreviation e.g. TVB, HSBC, EC2BIZ, ILOVEYOU.
- Don't use consecutive letters or numbers like "abcdefg" or "1234567".
- Don't use adjacent keys on the keyboard like "asdfghj".
- Don't use a word that can be found in an English or foreign language dictionary.
- Don't use a word in reverse that can be found in an English or foreign language dictionary.
- Don't reuse recently used passwords.
- Don't use the same password for everything; have one password for non-critical activities and another for sensitive or critical activities.
- Don't write down your password, particularly anywhere near your computer or file it in a box file with the word 'password' written on it.
- Don't tell or give out your passwords to other people, even for a very good reason.
- Don't send your password unencrypted, especially via email.
- Don't display your password on the monitor screen.
- Avoid using the "remember your password" feature associated with some websites, and disable this feature in your browser software.
- Don't store your password on any media unless it is protected from unauthorized access (e.g. encrypted with an approved encryption method).
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
If You're Going To Steal Software, Steal From Us: Microsoft Exec
If You're Going To Steal Software, Steal From Us: Microsoft Exec

Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

By Paul McDougall
InformationWeek
12, 2007 03:00

If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

"We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

"You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
LinkWithin related posts widget with photo thumbnails
LinkWithin related posts widget with photo thumbnails

LinkWithin是最近很紅的相關文章外掛，它改變以往以超連結文字顯示相關文章的做法，而是採用縮圖模式來顯示相關文章。只你網誌支援javascript，然後註冊認證後，你會拿到一串代碼，把代碼貼在網誌上，該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章！

*** The above information is for reference only, Please seek independent technical advice if found necessary.
如何利用異地備份隬補防毒軟件的不足

如何利用異地備份隬補防毒軟件的不足

從世衛在2009年4月24號發出的第一個人類豬流感個案開始，至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界，惡性攻擊病毒每天在不斷的增加、更新和改變，而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響，是企業I.T.部門經常要面對的挑戰。

企業單靠病毒掃描軟件並不足夠

根據美國FBI 2005的研究指出，約84%的公司會受到惡性病毒的攻擊。另外，美國網絡安全協會(Cyber Secure Institute) 的報告指出，企業為了清除各項病毒的花費高達90億美元！無論您為電腦做再好的隔離措施，例如擁有最新的防病毒軟件和頻密的病毒掃描，病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案，例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以，企業要防範數據丟失帶來的災難性影響，單靠病毒掃描軟件並不足夠。

設立災難性回復方案才能治本

其實要解決以上問題就要從根本著手，第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution)，而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup)，這樣，當遇到病毒入侵造成數據丟失，企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上，把受到感染或是有故障的電腦復原到正常狀態，確保企業持續運作，儲存於電腦內的業務數據亦能得以保存。

有資深企業備份經驗的Ahsay 銷售部經理候健生指出：「如何為企業設立有效和快速的災難復原方案是一個很大的課題，大小企業都需要正視。但對中小企來說，由於資源所限，加上公司內未必有專門負責I.T.方面的人員，所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件，可以滿足基本備份需要。但這些軟件只能夠作本地備份，一旦公司的電腦受到病毒侵襲，用作儲存備份的電腦或伺服器亦可能已經中毒，導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件，才能確保災難復原能發揮功效，因為就算本地公司內所有電腦和伺服器都已經中毒，儲存於異地的鏡像備份數據亦不會受到感染，企業便可快速地把電腦鏡像直接從異地恢復到電腦上，達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

關於Ahsay

Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港，目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商，並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plurk
Plurk

Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

e-Commerce
e-Commerce

Electronic Commerce is exactly analogous to a marketplace on the Internet.

Electronic Commerce (also referred to as EC, e-commerce eCommerce or ecommerce) consists primarily of the distributing, buying, selling, marketing and servicing of products or services over electronic systems such as the Internet and other computer networks.

The information technology industry might see it as an electronic business application aimed at commercial transactions; in this context, it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, at some point in the transaction's lifecycle, although of course electronic commerce frequently depends on computer technologies other than the World Wide Web, such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
FrontPage
FrontPage

Microsoft FrontPage (later full name Microsoft Office FrontPage) was a WYSIWYG HTML editor and web site administration tool from Microsoft for the Microsoft Windows line of operating systems. It was part of Microsoft Office application suite from 1997 to 2006. A Macintosh version was also released in 1998. Microsoft FrontPage has since been replaced by Microsoft Expression Web, which was released in December 2006.

One of the notable features of FrontPage is its built-in support for automated web templates. The main distinction between these templates and HTML templates generated by other products is that FrontPage templates include an automatic navigation system that creates animated buttons for pages that have been added by the user. It also creates a multi-level navigation system on the fly using the buttons and the structure of the web site.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Search Engine
Search Engine

A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
B2B (business-to-bussiness)
B2B (business-to-bussiness)

Business-to-business electronic commerce (B2B) typically takes the form of automated processes between trading partners and is performed in much higher volumes than business-to-consumer (B2C) applications.

For example, a company that makes chicken feed would sell it to a chicken farm, another company, rather than directly to consumers. An example of a B2C transaction would be a consumer buying grain-fed chickens at a grocery store.

B2B can also encompass marketing activities between businesses, and not just the final transactions that result from marketing. B2B also is used to identify sales transactions between business. For example a company selling photocopiers would likely be a B2B sales organisation as opposed to a B2C (business to consumer) sales organisation.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Cookie
Cookie

The term Cookie derives from "magic cookie", a packet of data a program receives but only uses for sending it again, possibly to its origin, unchanged. Magic cookies were already used in computing when Lou Montulli had the idea of using them in Web communications in Mar 1993.

Purpose
HTTP cookies are used by Web servers to differentiate users and to maintain data related to the user during navigation, possibly across multiple visits. HTTP cookies were introduced to provide a way for realizing a "shopping cart" (or "shopping basket"), a virtual device into which the user can "place" items to purchase, so that users can navigate a site where items are shown, adding or removing items from the shopping basket at any time.

Allowing users to log in to a website is another use of cookies. Users typically log in by inserting their credentials into a login page; cookies allow the server to know that the user is already authenticated, and therefore is allowed to access services or perform operations that are restricted to logged-in users.

Many websites also use cookies for personalization based on users' preferences. Sites that require authentication often use this feature, although it is also present on sites not requiring authentication. Personalization includes presentation and functionality. For example, the Wikipedia Web site allows authenticated users to choose the webpage skin they like best; the Google search engine allows users (even non-registered ones) to decide how many search results per page they want to see.

Cookies are also used to track users across a website. Third-party cookies and Web bugs, explained below, also allow for tracking across multiple sites. Tracking within a site is typically done with the aim of producing usage statistics, while tracking across sites is typically used by advertising companies to produce anonymous user profiles, which are then used to target advertising (deciding which advertising image to show) based on the user profile.

Browser Setting
Described in " How to Enable Cookie " section.

Cookie Expiration
Persistent cookies have been criticized by privacy experts for not being set to expire soon enough, and thereby allowing some websites to track users and build up a profile of them over time. This aspect of cookies also compounds the issue of session hijacking, because a stolen persistent cookie can potentially be used to impersonate a user for a considerable period of time.

Identification
If more than one browser is used on a computer, each usually has a separate storage area for cookies. Hence cookies do not identify a person, but a combination of a user account, a computer, and a Web browser. Thus, anyone who uses multiple accounts, computers, or browsers has multiple sets of cookies.

Likewise, cookies do not differentiate between multiple users who share a computer and browser, if they do not use different user accounts.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

Setup fetch email using Yahoo! Mail
Setup fetch email using Yahoo! Mail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The following articles explain how to set up mail fetching for other services and are for reference only.

http://help.yahoo.com/kb/SLN3527.html

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Eudora 6 For PC Email Tutorial
Eudora 6 For PC Email Tutorial

In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Eudora, which is available for PC and MAC.
Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup your email account on iPhone & iPad Mobile Device
How to setup your email account on iPhone & iPad Mobile Device

Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

Currently tested devices are:
- Apple iPhone 3
- Apple iPhone 3GS
- Apple iPhone 4
- Apple iPhone 4S
- Apple iPhone 5
- Apple iPhone 5S
- Apple iPhone 5C
- Apple iPad
- Apple iPad2
- Apple iPad Air
- Apple iPad mini
- Apple The New iPad
- Apple iPod touch
- Apple iOS 3
- Apple iOS 4
- Apple iOS 5
- Apple iOS 6
- Apple iOS 7
*** The above information is for reference only, Please seek independent technical advice if found necessary.

POP3, IMAP4 and SMTP settings information

Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

Type	Name	Information	Port
Username	Login Name	user@yourdomain.com (example)	--
Password	Password	X0CeFt6EMGfOMm5Q (example)	--
POP3	Incoming Server	mail.yourdomain.com (example)	110
POP3S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	995
IMAP4	Incoming Server	mail.yourdomain.com (example)	143
IMAP4S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	993
SMTP	Outgoing Server	mail.yourdomain.com (example)	25
SMTP Submission	Outgoing Server	mail.yourdomain.com (example)	587
SMTPS (SSL/TLS)	Outgoing Secure Server	mail.yourdomain.com (example)	465

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Are you able to receive emails but not send?
Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing.....

There are number of things causing this. Unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty.

Chances are it is some internet provider is blocking you from using anyone's incoming mail servers but their own. Many major ISP's are blocking incoming emails.

The reason they do this is to prevent you from using their internet connection for spamming purposes.

You will still be able to send emails, but only by using your ISP'S outgoing mail server.
Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com.

If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

PHP - How to PHP - How to switch off safe_mode for website
PHP - How to PHP - How to switch off safe_mode for website

To switch off safe mode in Plesk on your hosting account:
1. Logging In to Plesk control panel.
2. Navigate to the domain in Desktop.
3. Click on the Setup icon.
4. Scroll down the page to Services section
5. Make sure PHP is checked but Safe mode on is UNCHECKED
6. Click the button labled OK
Done! The website will now be running PHP with safe mode off.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 9 Control Panel User’s Guide
Plesk 9 Control Panel User’s Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 9: hosting services customers, resellers and server administrators.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do upload my website
How do upload my website

To upload your files with FTP you will need an FTP client.
User name and password are the same as the PLESK.
Upon connecting, you will see a list of the following directories:
- anon_ftp
  This directory is used for anonymous ftp upload/downloads.
- cgi-bin
  A directory for your cgi scripts.
- error_docs
  This directory holds the html error pages that you can customize for your needs.
- httpdocs
  This is the root of your website where you should put all website related files.
- httpsdocs
  This is the SSL secured root of your website (https://), Of course if in the setup section of your hosting you ticked "Use a single directory for housing SSL and non-SSL content" then everything should be stored in httpdocs and you simply use http:// for normal connections and https:// for encrypted connections.
- private
  This folder is for storing personal and private files and cannot be accessed by people using your website.
- statistics
  This directory is used for storing web statistics and logging information of your website and ftp service.
- subdomains
  This is used for the subdomains of your website, Eg. subdomain.ec2biz.com.
- web_users
  This directory is for webusers you created in your plesk desktop.
The httpdocs is where your web page files has to be placed.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
MySQL - How do I export or backup a MySQL Database
MySQL - How do I export or backup a MySQL Database

You can easily create a database dump (export/backup) of a databases used by phpMyAdmin.

This tutorial will outline the steps required to export or backup your MySQL databases.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 11 Administrator’s Guide
Plesk 11 Administrator’s Guide

With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

This guide is intended for server administrators who are going to manage Parallels Panel 11 and Customer and Business Manager. This document also includes instructions about offering Web Presence Builder in the Try and Buy (or trial) mode.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Customers Analysis
Customers Analysis

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

進入“客戶類型分析”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“客戶類型分析”
每項“客戶類型分析”包含的資料：
- 性別統計
- 國家統計
- 年齡統計
針對“客戶類型分析”的動作：
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Tax Rates and Classes
Tax Rates and Classes

我們的“網上商店”系統，支援預收稅款功能，若您銷售的產品在某些國家屬於需繳稅款的話，您便可在系統預先設定相關稅別與稅率，以便系統為產品加上絯該稅率直接向顧客收取。

雖然大部份情況下若產品屬需繳稅的，都是由顧客自行處理入口稅的問題，商店負責人是無需特別處理，但是我們仍預備這項功能，讓您在需要時能夠使用。

這份指南將介紹“稅區、稅別、稅率”中的各項設定。

“稅區”包含以下資料：
- 地區名稱
  正確的地區“英文”名稱，例如“Florida”
- 說明
  針對這個“稅區”的輔助“英文”說明，例如“Florida local sales tax zone”
“稅別”包含以下資料：
- 稅別標題
  關於稅別的標題，例如“Taxable Goods”
- 描述
  針對這項稅別的輔助“英文”描述，例如“The following types of products are included non-food, services, etc”
“稅率”包含以下資料：
- 稅別標題
  選擇一個預先建立妥當的稅別
- 地區名稱
  選擇一個預先設定妥當的稅區
- 稅率 (%)
  輸入正確的稅率值
- 描述
  針對這個“稅區”的輔助“英文”描述，例如“FL TAX 7.0%”
- 優先權
  若同一稅區有多種稅率，請設定相關的優先權
注意事項：
- 建立稅率必需順序由“稅區”到“稅別”，最後才建立“稅率”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Margin Cost Report
Margin Cost Report

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

“成本報告”能讓您知悉產品的利潤，而這些資料只供管理統計，與店面銷售無任何關係與影響。

進入“成本報告”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“成本報告”
每項“成本報告”包含的資料：
- 圖片
- 產品名稱
- 成本
- 售價
- 利潤
針對“成本報告”的動作：
- 編輯
  修改產品各項資料，包括成本數值
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Data Export and Import
Data Export and Import

“匯出、匯入資料”能讓您透過此項功能將“線上商店”系統內主要的“數據”輸出來，供其他應用軟件使用，或透過“匯入”將資料儲存至“數據庫”。

進入“匯出、匯入資料”：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“匯出、匯入資料”
3. 從主螢幕透過浮動按鈕選擇“資料匯出”或“資料匯入”
“資料匯出”包含的資料：
- 資料類型
  從下拉選單挑選欲匯出的資料類型
- 匯出格式
  - CSV
    逗號分隔純文本格式，一般能透過Excel軟體開啟式閱讀
  - vCard
    (只適用於會員資料)是指電話簿軟體應用格式，一般能透過Outlook軟體開啟式閱讀
- 日期範圍
  - 所有日期
    針對最早至當前的所有日期
  - 自選日期
    針對單日或自選日期範圍
- 範圍選擇
  - 會員資料
    群組類型，針對所有會員或指定群組
  - 訂單資料
    訂單狀態，針對所有狀態或指定狀態
  - 產品資料
    商品目錄，針對所有或指定目錄內的產品
- 欄位選擇
  “全選”或“自選部份”螢幕列出的欄位
開始“資料匯出”：
1. 從主螢幕透過浮動按鈕選擇“資料匯出”
2. 選擇合適的“資料類型”和其他相關選項
3. 點擊主螢幕下方的“確認”按鈕
4. 系統隨即採集資料，數分鐘內您的“瀏覽器”將出現“檔案下載”的對話框
5. 點擊“開始”或“儲存”按鈕
“資料匯入”包含的資料：
- 從下拉選單挑選欲匯入的資料類型
- 匯入格式
  - CSV
    逗號分隔純文本格式，一般能透過Excel軟體開啟式編輯
- 圖片壓縮檔
  最大上傳ZIP檔案 64MByte
- CSV檔案
  最大上傳CSV檔案24MByte
開始“產品資料”“資料匯入”：
1. 從主螢幕透過浮動按鈕選擇“資料匯入”
2. 選擇合適的“資料類型”
3. 點擊“瀏覽...”按鈕，從您的電腦挑選已預先壓縮打包的檔案
4. 點擊“瀏覽...”按鈕，從您的電腦挑選已預先完成編輯的CSV檔案
5. 點擊主螢幕下方的“預覽”按鈕
6. 系統隨即採集資料，數分鐘內螢幕將列出即將匯入的資料
7. 檢視所有資料，並且確認是否無誤
8. 點擊主螢幕下方的“匯入”按鈕
9. 系統將視符資料行數，逐一寫入相關的資料表，並且需時數分鐘時間，匯入程序未完成時，切勿中斷操作
10. 完成匯入
“資料匯入”注意事項：
- 請預先建立需要的產品目錄。
- 如資料包含欄位資料，請先在位“產品管理”->“商品欄位”做好設定。
- 如資料包含品牌資料，請先在位“產品管理”->“品牌或廠商”做好設定。
- 如資料包含商品特性資料，請先在位“產品管理”->“商品特性設定”做好設定。
- 匯入型式不包含特價資料（如適用），請在完成匯入後再逐項增加“特價產品”。
- 匯入前務必先“資料庫備分”整個資料庫，以避免匯入錯誤後能回複先前狀態。
- 請參考各個目錄及品牌的編號及各CSV欄位的資料。
- 請下載匯入用的Excel CSV格式檔案，每次匯入必需下載這個最新的格式檔，可避免資料欄位的變化令匯入錯誤。
- 以Excel開啟CSV格式檔案，必需於頂端或資料行前包含欄位定義（例如：products_status、products_categories_id...)，完成編輯後請以CSV（逗號分隔）格式儲存。
- 請把各相關的產品圖片、影片、附加圖片以壓縮軟件存成一個ZIP格式的檔案，檔案內不應包含副資科夾。
- 每次只能匯入 100 項獨立產品，多於此數則請分多次匯入。
- 匯入只適用新增產品，請勿重複匯入已存在的產品。
- 請勿同時由其他電腦進行產品修改或新增，以避免匯入過程出錯。
- 選擇要上載的ZIP壓縮檔案及CSV格式檔案後，按下方的“預覽”進行上載及檢查，如沒有錯誤後，按“匯入”儲存新增的產品資料。
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Information
Customers Information

我們的“網上商店”系統，提供高效率的客戶（顧客、會員）管理，讓您提供優質的客戶服務之餘，更能掌握線上業務的發展方向。

所有經由您的“網上商店”登記成為會員，或曾經訂購產品的顧客，系統都會把他／她們的“聯絡資料”記錄下來，透過這些資料，可讓您進行各種聯絡、推廣、訂單跟進。

如果您的“線上商店”在“系統設定”設置“新增客戶批核選擇”屬需經管理員批核的情況，下述的“待確認會員”才會顯示及讓您處理。

如果您的“線上商店”在“系統設定”設置“現金積分系統”屬啟用的情況，下述的“現金積分”才會顯示及讓您處理。

進入“客戶資料”管理：
1. 點擊主選單的“訂單處理/客戶管理”
2. 點擊左選單的“客戶資料”
“客戶資料”包含的資料：
- 性別
  由會員登記時提供的資料
- 姓氏
  由會員登記時提供的資料
- 名稱
  由會員登記時提供的資料
- 生日
  由會員登記時提供的資料
- 電子郵件
  由會員登記時提供的資料
- 公司名稱
  由會員登記時提供的資料
- 地址
  由會員登記時提供的資料
- 郵遞區號
  由會員登記時提供的資料
- 城市
  由會員登記時提供的資料
- 地區
  由會員登記時提供的資料
- 國家
  由會員登記時提供的資料
- 電話號碼
  由會員登記時提供的資料
- 手機號碼
  由會員登記時提供的資料，您可透過系統“傳送手機短訊”給該會員
- 傳真號碼
  由會員登記時提供的資料
- 電子報
  由會員登記時提供的資料，您可透過系統的“電子報”發放新消息給該會員
- 客戶群組
  您可更改該會員的群組
- 會員確認
  您可選擇該會員屬“已確認”或“未確認”，而未確認的會員將不能登入
- 專屬客戶狀態
  您可選擇該會員是否“專屬客戶”，若是的話，則可在登入後進入“專屬客戶目錄”的觀看產品
針對每位會員的“浮動按鈕”
- 一般資料
  檢視或編輯會員資料
- 活動記錄
  檢視會員近期的於網站上的活動
- 訂單記錄
  檢視會員近期的訂單資料
- 訊息記錄
  檢視會員近期的支援服務記錄
- 寄電子郵件
  向會員發出電郵
- 發送短訊
  向會員發出手機短訊（如會員有提供手機號碼）
- 寄電子禮券
  向會員送贈電子禮券
針對“客戶資料”的動作：
- 編輯
  檢視或編輯會員資料
- 刪除
  將會員資料徹底刪除
- 訂單
  檢視會員相關的訂單
- 資訊
  檢視會員的一般資料
- 積分
  處理會員的現金積分
更改“客戶資料”狀態：
- 專屬客戶狀態
  點擊狀態列的“人型”按鈕
- 待確認狀態
  點擊狀態列的“待確認”按鈕
注意事項：
- “會員群組”需由管理員變更
- 會員的資料一般是登記時提供的，會員亦可登入後自行修改，管理員如非必要請不應修改
- 會員的資料屬於機密，請委派可信任的管理員負責處理，且需妥善處理及保存，不應向第三者透露或作其他用途
- 我們不會向您索取會員資料（您向我們提出支援要求除外），亦不會利用您的會員資料作其他用途
- 如遇會員以任何籍口索回他/她的資料，需關注身份的真偽，切勿隨意透露引致雙方損失
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How do I change DNS records if my HK domain is registered with HKDNR?
How do I change DNS records if my HK domain is registered with HKDNR?

If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to the HKDNR account http://www.hkdnr.hk
2. Select your domain name from the Manage Domain Name.
3. Click the Modify DNS (MNS) link on Domain Information Manager.
4. Enter our name server information to Name Server(1) and Name Server(2) to below.
  ns1.powersx.com
  ns2.powersx.com
5. Click Submit at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How do I change DNS records if my domain is registered with GoDaddy?
How do I change DNS records if my domain is registered with GoDaddy?

If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:
1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
4. Select Custom nameservers (I host my domains elsewhere.).
5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
  ns1.powersx.com
  ns2.powersx.com
6. Click OK at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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