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E-Store

Interface of Administer Center
Interface of Administer Center

Before you start using the Administer Center, it is important to understand the documentation conventions used in it.

This guide is intended for hosting E-Store who manage their servers through Administer Center and have access to administrator's account in the control panel.

Ec2Biz “Online E-Store System” is a e-commerce automation solution that gives business owner full control over the managed products selling and simplifies setup and management of customer accounts, order, and store style.

Ec2Biz “Online E-Store System” is stable, secure and reliable, but what you will like about it the most is that it will save you and your technical staff much time and effort
All your customers will have personal isolated purchase interface environments and will be able to manage their accounts, purchase history, and inquiry on their own — without bothering you.

NOTE: Pop-up blocking in your browser should be disabled when using Administer Center. Microsoft IE 5.5 and Netscape v4.5 or lower for Windows/UNIX is no longer supported.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Live Support
Live Support

當網路購物已經成為一種普遍的消費型態，線上即時客戶服務就變成現今電子商務必然的趨勢！當你的顧戶需要緊急技術支援，或者是在結束一筆網路交易之前對你新促銷活動有疑問，在這些情況下，透過電子郵件的客戶服務並不能在第一時間滿足顧客的需求。

當你想要提供最新的促銷活動或是告訴你的訪客尚未公佈在網站上的新消息時，線上即時的客戶服務就可以搶先提供最新的訊息以及創造更多的銷售機會。

“線上即時支援服務”的客戶服務提供你的顧客在第一時間與客服專員交談溝通，並且享受最直接的服務。

幫助用戶提供最即時最直接的客戶服務是“線上即時支援服務”（Live Support）的任務。

“線上即時支援服務”能由多位客服人員登入操作，一旦登入後，只要沒有關閉管理視窗，您可執行其他工作而無需專注，直至當線上客戶主動要求支援時，服務視窗會出現提示訊息。

進入“線上即時支援服務”：
1. 點擊主選單的“訊息中心/電子報”
2. 點擊左選單的“線上即時支援服務”
3. 點擊主螢幕的“登入”
客服人員開始聊天支援：
- 待線上用戶點擊“線上即時支援服務”按鈕
- 管理視窗發出提示，要求支援的用戶稱呼出現在“等待支援”的名單內
- 點擊“用戶稱呼”或“錄色剔號”按鈕，開始文字聊天交談
- 若希望忽略該用戶，請點擊“紅色X”按鈕
- 雙方可在“文字輸入區”輸入語句
- 若希望加強語氣，可加插“笑臉”
- 完成每段交談後，點擊“傳送”按鈕
在多位線上用戶間交替“聊天”：
- 在任何情況下，點擊“在線中”的用戶稱呼，即可轉換至該用戶的交談環境，先前用戶的交談視窗將顯示“等待中”
將線上用戶轉移給其他客服人員：
- 若多於一位的客服人員在線，稱呼將在“在線客服名單”內顯示
- 將欲轉移的“線上用戶”，點擊“轉移名單”並選擇欲替換的“客服人員”稱呼
邀請“線上用戶”聊天：
1. 在“線上即時支援服務”主頁點擊用戶名單
2. 正在瀏覽的線上用戶螢幕將出現“邀請訊息”
3. 若線上用戶接受邀請，即可開展聊天
注意事項：
- “線上即時支援服務”雙方只能以文字交談
- “線上即時支援服務”可由多位客服人員同時登入操作，但每位客服人員的真實Internet Protocol（IP地址）必需不相同
- 每位客服人員登入支援系統後，只要不關閉管理視窗，仍可進行其他工作，若有線上用戶點擊支援按鈕，管理區將自動置於最前，若登入時選擇啟用“聲音提示”，系統將播出提示聲音給客服人員知悉
- “線上即時支援服務”只有在任一客服人員登入後方在線上商店運作，若所有客服人員登出，或管理區被關閉，即時支援服務將終止
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Send SMS
Send SMS

透過“傳送手機短訊”您能夠將訊息以“SMS”傳送到全球任何國家的手機，而且費用相宜，令您的客戶無需特別關注電子郵箱，亦能第一時間得述您的重要訊息。

使用“傳送手機短訊”前，您需預先購買“短訊額”，當購買後，每次由您發送短訊，或由系統發出短訊後，相應的使用量便會從您的短訊額中扣除。

這編指南亦適用於其他與“傳送手機短訊”相關功能，例如“購物訂單”、“支援服務記錄”等。

進入“廣告總管”：
1. 點擊主選單的“訊息中心/電子報”
2. 點擊左選單的“傳送手機短訊”
每項“手機短訊”包含的資料：
請選擇以下其中一種傳送對像。
- 發送客戶
  從下拉選單挑選欲傳送短訊的對像，若對像沒有手機號碼，則不能成功發送短訊
- 其他人仕
  傳送短訊給一位非會員，需正確選擇對像的“國家”，再輸入手機號碼，例如“98765432”（必需輸入）
- 發送短訊
  必需剔選，短訊才能進行傳送
- 短訊語言
  “英文短訊”可以包含160個字元的純文字，“Unicode”、“8-bit中文短訊”可以包含69個字元。(包括英文、數字、空格、符號及斷行)
- 發送者短稱
  發送者短稱 (SENDER ID) 必需為英文或英文加空格，最大長度為11個字元，部份網絡供應商並不支援此格式。
- 短訊內容
  短訊內容必需為純文字，最大長度按照選擇的語言而訂，部份手機不支援中文短訊，為免出現亂碼，建議使用純英文。
- 字元數目
  系統將會計算當前輸入“短訊內容”的字元數量，請根據選擇的“短訊語言”字元長度限制，請勿超越可接受的長度，否則訊息將被截掉多餘的字元
發送短訊的步驟：
1. 點擊主螢幕的“發送短訊”按鈕
2. 選擇合適的發送對像，或輸入對像的“國家”、“手機號碼”
3. 選擇合適的“短訊語言”
4. 輸入合適字元長度的“短訊內容”
5. 點擊“預覽”按鈕，或按“返回”放棄傳送動作
6. 預覽所有資料是否無誤
7. 點擊“發送”按鈕
8. 如資料正確將完成傳送短訊，並從系統扣減您的“短訊額”
查詢手機短訊的覆蓋範圍和短訊額：
- 點擊主螢幕的“覆蓋範圍”按鈕，系統將列出當時適用的國家範圍，和每個短訊的使用額
購買“短訊額”：
- 點擊主螢幕的“買短訊額”按鈕，選擇欲購買的短訊額數量，檢視應付金額無誤後，點擊“確認”按鈕，並利用“PayPal (貝寶)”進行付款交易，完成後，您所購買的短訊額將於數分鐘內自動存入您的帳戶
注意事項：
- 每個短訊的傳送，以“短訊額”計算而非金額，請勿混淆
- 短訊的傳送，一般都是實時送遞，但若干情況下可能受短訊閘道煩忙的影響而出現稍遲送達
- 每次發送的短訊，如對像的手機號碼確實存在，則訊短將被視為成功傳送，不論該手機號碼是否屬對像擁有
- 如以英文“短訊語言”發送，則不應包含任何中文字元，否則對方只會看見亂碼
- 若未能確定對方手機是否支援“中文”，強列建議傳送英文訊息，避免對方只能看見亂碼
- “短訊額”必需預先購買和備用，一經付款購買的“短訊額”，不設轉讓、退還或退款
- 每個“短訊額”的價值有可能變化，以當時購買的價值為準
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Categories
Categories

產品的目錄結構對整個商店來說是非常重要的，一套良好的目錄結構對顧客可帶來更流暢的瀏覽，對日常管理亦會更有效率。

Ec2Biz的「網上商店系統」支援無限層級的目錄，目錄間亦可隨時移至不同位置。

目錄的結構主要由“最上層”向下發展，每個目錄可以建立不同的副目錄，直至最終的產品儲存位置。

雖然我們的目錄系統可以無限層級分支，但是建議最多使用三層，這將會令管理上較為簡單，亦令頁面更美觀簡潔。

每個目錄包含的資料：
- 目錄“中英文”名稱
  最多125個字元，請盡量簡短（必需輸入）
- 目錄圖片
  JPG、GIF、PNG或SWF格式（按需要使用）
- 目錄狀態
  選擇：“開啟”或“隱藏”（其中一種）
- 目錄型式
  選擇：“普通目錄”或“專屬客戶目錄”（其中一種）
- 目錄說明
  選擇：自訂編排的文字、圖片等簡介（按需要使用）
- 目錄排序
  選擇：顯示的先後次序（按需要使用）
新增產品目錄：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“分類目錄/商品”總管
3. 點擊右上方的“新增分類”按鈕
4. 輸入相關資料
5. 完成後按“儲存”或“更新”，或按“返回”放棄並返回列表
更改目錄狀態：
1. 目錄狀態
  點擊狀態列的“綠色”或“紅色”按鈕
2. 目錄型式
  點擊狀態列的“專屬客戶目錄”或“普通目錄”按鈕
3. 目錄排序
  點擊狀態列的“上箭頭”或“下箭頭”
針對目錄的動作：
- 新增分類
  新增一個最上層的目錄或副目錄
- 編輯
  修改已經建立的目錄資料，例如更改名稱、轉換圖片
- 刪除
  將該目錄連同所屬的副目錄及產品一併刪除
- 移動
  將該目錄連同所屬的副目錄及產品移往其他位置
- 資訊
  顯示該目錄的資訊，包括內含的副目錄及產品數量、目錄狀態及型式、新增及修改日期、該目錄的適用位置超連結
- 進入
  進入該目錄的內部
注意事項：
- 不應將產品直接置於“最上層”
- 同一目錄的同一層級，不應同時存有“副目錄”及“產品”
- 如將目錄狀態設為“隱藏”，商店則不會顯示該目錄及所含的產品，但管理員仍可進行編輯
- 如將目錄狀態設為“專屬客戶目錄”，則只顯示給已登入的指定客戶，一般人仕將不能瀏覽
- 被刪除的目錄及所含產品不影響已產生的訂購單
*** The above information is for reference only, Please seek independent technical advice if found necessary.
準備的資料
準備的資料

對於已運作的業務，貴公司可能需要作出一些安排及改動，因電子商務在某程度上需要精確的資料，例如貨運費用、貨品的售價等，所以在展示產品給顧客前，務必在正式輸入系統前預先準備所需資料。

將會展示於網站的一般「中英文」資料：
- 網站主題
- 網站說明 / 簡介
- 網站關鍵字
將會展示於網站和各類“電子郵件”內的「中英文」聯絡資料資料：
- 網站負責人稱呼
- 主要電子郵件
- 客戶查詢郵件的收件地址
- 新訂單的通知電郵地址
- 公司聯絡電話號碼
- 客戶服務電話號碼
- 公司傳真機號碼
- 公司名稱
- 公司地址
用於系統向您發出通知的資料：
- 傳真機號碼
- 接收短訊的手機號碼
商品展示的「中英文」資料：
- 產品目錄
- 產品名稱
- 產品型號
- 產品售價
- 產品數量
- 產品重量
- 產品詳細說明
商品展示的外觀資料：
- 一幅主要圖片
- 其他附加圖片
- 適用的產品視像檔案
若業務資料需較詳盡，可預備一些選擇性的資料：
- 多種組別的客戶群組
- 產品狀態
- 特色產品
- 商品品牌
- 開售日期
- 產品稅別
- 產品成本
- 特價產品
- 產品客戶群組售價
- 產品客戶群組特價
- 產品欄位資料
- 產品簡短主題
- 產品簡短介紹
- 產品關鍵字
- 關聯的產品
- 產品的可選擇特性
整頁展示的資料：
- 關於我們
- 客戶服務
- 貨運及退貨說明
- 服務條款
- 個人私隱說明
一些電子商貿運作上需預先申請的服務：
- 金流、信用咭收貨
- 運費服務
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my HK domain is registered with HKDNR?
How do I change DNS records if my HK domain is registered with HKDNR?

If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to the HKDNR account http://www.hkdnr.hk
2. Select your domain name from the Manage Domain Name.
3. Click the Modify DNS (MNS) link on Domain Information Manager.
4. Enter our name server information to Name Server(1) and Name Server(2) to below.
  ns1.powersx.com
  ns2.powersx.com
5. Click Submit at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Plurk
Plurk

Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Summit 2008 Agenda Announced by Parallels
Summit 2008 Agenda Announced by Parallels

Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

"The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

Agenda Highlights
The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

Featured speakers include:
- Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.
- Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.
- Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.
- Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.
Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

Register, Reserve Hotel before April 19
Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Microsoft recommends against usage of SHA-1
Microsoft recommends against usage of SHA-1

Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
微軟證實Hotmail個人資料遭竊取

微軟證實Hotmail個人資料遭竊取

根據BBC（英國廣播公司）報導，微軟公司的Windows Live Hotmail遭到網絡黑客入侵，超過萬個hotmail客戶資料遭到竊取，這些資料多數來自歐洲，微軟並證實遭竊取的密碼都是正確的。

科技網誌neowin.net說，黑客除了盜取帳號密碼之外，又把盜取到的資料全數公布到網路上，超過上萬個hotmail帳戶的細節，2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者，受害者點選後，會被導向釣魚網頁，就會洩漏了個人的機密資訊給予攻擊者，如個人的信用卡號碼、密碼、帳號等。

微軟目前表示，他們已經知悉此事，並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮，若果個人資料遭到竊取，可能會有更多後續麻煩的事端。

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

POP3, IMAP4 and SMTP settings information

Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

Type	Name	Information	Port
Username	Login Name	user@yourdomain.com (example)	--
Password	Password	X0CeFt6EMGfOMm5Q (example)	--
POP3	Incoming Server	mail.yourdomain.com (example)	110
POP3S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	995
IMAP4	Incoming Server	mail.yourdomain.com (example)	143
IMAP4S (SSL/TLS)	Incoming Secure Server	mail.yourdomain.com (example)	993
SMTP	Outgoing Server	mail.yourdomain.com (example)	25
SMTP Submission	Outgoing Server	mail.yourdomain.com (example)	587
SMTPS (SSL/TLS)	Outgoing Secure Server	mail.yourdomain.com (example)	465

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to setup your email account on Windows Phone 7 Mobile Device
How to setup your email account on Windows Phone 7 Mobile Device

Configuring your Windows Phone 7 device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Windows Phone 7 device.

Currently tested devices are:
- HTC Radar
- SAMSUNG Focus
- LG Optimus 7
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup Your Emails on PLESK Control Panel
How to setup Your Emails on PLESK Control Panel

This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

Your e-mail accounts are configured through PLESK .
To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

POP3 (incoming) mail server: mail.yourdomain.com

SMTP (outgoing) mail server: mail.yourISP.com

Which means you will have to use your ISP smtp server.

Please be aware, when you set up outlook that your UserID is your full email address.

The url for your online webmail is
http://webmail.yourdomain.com

Where yourdomain.com is the domain name of your Web host.

Please be aware that your email will not work until your domain resolved to our servers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What is the maximum email size I can send and receive ?
What is the maximum email size I can send and receive ?

The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

For bigger files you have to use your FTP!

And the maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Eudora 6 For PC Email Tutorial
Eudora 6 For PC Email Tutorial

In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Eudora, which is available for PC and MAC.
Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

OpenX
OpenX

OpenX (phpAdsNew) is an open-source ad server, with an integrated banner management interface and tracking system for gathering statistics.

With OpenX you can easily rotate paid banners and your own in-house advertisements.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Protecting Your User Account & Password
Protecting Your User Account & Password
- Use a password with a mix of at least 12 mixed-case alphabetic characters, numerals and special characters.
- Use a password that is difficult to guess but easy for you to remember, so you do not have to write it down.
- Change the default or initial password the first time you login.
- Change your password frequently, at least once every 90 days.
- Logout when finished using terminals or PCs in public areas, such as a library or cafe.
- Change your password immediately if you believe that it has been compromised. Once done, notify the system/security administrator for follow up action.
- Consider installing RoboForm Password Manager, Form Filler, Password Generator, Fill & Save Forms and other security software.
- Don't use your own name as a login name in any form (as-is, capitalised, reversed, doubled, etc).
- Don't use other information that might be easily obtained about you. This includes ID card numbers, telephone numbers, birth dates, license numbers, the name of the street you live on, and so on.
- Don't use a password that contains all digits, or all the same letters.
- Don't use the name of your child or spouse in any form.
- Don't use a well-known abbreviation e.g. TVB, HSBC, EC2BIZ, ILOVEYOU.
- Don't use consecutive letters or numbers like "abcdefg" or "1234567".
- Don't use adjacent keys on the keyboard like "asdfghj".
- Don't use a word that can be found in an English or foreign language dictionary.
- Don't use a word in reverse that can be found in an English or foreign language dictionary.
- Don't reuse recently used passwords.
- Don't use the same password for everything; have one password for non-critical activities and another for sensitive or critical activities.
- Don't write down your password, particularly anywhere near your computer or file it in a box file with the word 'password' written on it.
- Don't tell or give out your passwords to other people, even for a very good reason.
- Don't send your password unencrypted, especially via email.
- Don't display your password on the monitor screen.
- Avoid using the "remember your password" feature associated with some websites, and disable this feature in your browser software.
- Don't store your password on any media unless it is protected from unauthorized access (e.g. encrypted with an approved encryption method).
*** The above information is for reference only, Please seek independent technical advice if found necessary.
CRE Loaded
CRE Loaded

Create your storefront catalog and upload product images, text, and graphics to your storefront.

Manage orders and inventory with the shopping cart. Process credit card payments through PayPal or Authorize.net, set up special pricing, and determine shipping costs.

And so much more -- and all from anywhere you can access the Internet. CRE Loaded also offers hundreds of different templates to customize the look of your online store, so you can offer your customers a unique, easily identifiable, and fully branded shopping experience.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPMyFamily
PHPMyFamily

phpmyfamily is intended to allow geographically dispersed family members to maintain a central database of research which is readily accessable and editable. It allows family members to contribute as and when information becomes available without requiring them to send it to a central 'custodian.' At the same time, it allows the general public to view your tree (subject to the restrictions below) to see if they match.

Infomation regarding the identities of people born after 01/01/1910 are hidden from general browsing but are freely available to 'registered' users. As well as maintaining links for parents, siblings, spouses and children, there are free text capabilities for the recording of anecdotes, information etc, recording of census details, capability to upload images and document transcripts. Please note that html tags in the notes field WILL be rendered. phpmyfamily is NOT intended to provide a 'all the worlds related' database with many users working on separate trees aka familyreunited.com. While there is no requirement for individuals in the database to be linked into a central structure, all users can see all records etc.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Bitrix Site Manager
Bitrix Site Manager

The Standard Edition allows you to: * manage site structure * real-time site content editing with the use of the HTML Editor * publish news * post news announcements on the start page * create hierarchical catalogs and photo galleries * register users * assign access rights to users and user groups * conduct site visitor polls and surveys * manage forums * keep blogs * publish web forms * use site search functionality * download product updates from bitrixsoft.com, and more.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

Download
Download

download is to receive data from a remote system, such as a HTTP, FTP server, or other similar systems. A download is any file that is offered for downloading or that has been downloaded.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
C2C (Consumer-to-Consumer)
C2C (Consumer-to-Consumer)

C2C (Consumer-to-consumer) electronic commerce involves the electronically-facilitated transactions between consumers through some third party. A common example is the Ads28.com, EBay, Yahoo!, in which a consumer posts an item for sale and other consumers bid to purchase it; the third party generally charges a flat fee or commission. The sites are only intermediaries, just there to match consumers, they have do not check quality of product being offered.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Search Engine
Search Engine

A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Browser
Browser

Browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user to quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

Some of the web browsers available for personal computers include Internet Explorer, Mozilla Firefox, Safari, Netscape, and Opera in order of descending popularity (as of August 2006). Web browsers are the most commonly used type of HTTP user agent. Although browsers are typically used to access the World Wide Web, they can also be used to access information provided by web servers in private networks or content in file systems.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
SWF (Flash Animations)
SWF (Flash Animations)

SWF is a proprietary vector graphics file format produced by the Flash software from Adobe (formerly Macromedia). Intended to be small enough for publication on the web, SWF files can contain animations or applets of varying degrees of interactivity and function. SWF is also sometimes used for creating animated display graphics and menus for DVD movies, and television commercials.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

PHP - How to PHP - How to switch off safe_mode for website
PHP - How to PHP - How to switch off safe_mode for website

To switch off safe mode in Plesk on your hosting account:
1. Logging In to Plesk control panel.
2. Navigate to the domain in Desktop.
3. Click on the Setup icon.
4. Scroll down the page to Services section
5. Make sure PHP is checked but Safe mode on is UNCHECKED
6. Click the button labled OK
Done! The website will now be running PHP with safe mode off.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHP - How to Enable / Disable register_globals for website
PHP - How to Enable / Disable register_globals for website

You can Enable / Disable register_globals for php in your account by setting this directive in .htaccess in httpdocs folder:

php_flag register_globals On

or

php_flag register_globals Off

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to Create a ASP page
How to Create a ASP page

A ASP(Active Server Page) script block must begin with <% and end with %>. A ASP script block can appear anywhere in a .asp file.

The following is an example of a ASP script block:
<% my $class %>
<% my $vars = $Request->ServerVariables() %>
<% for (sort keys %{$vars}) { %>
<% next unless /^HTTP_|^REQUEST_/ %>
<% $class = ($class ne 'normal')? 'normal': 'alt' %>

<%=$_%>
<%=$vars->{$_}%>

<% } %>

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to publish a web site with Dreamweaver
How to publish a web site with Dreamweaver

When your page is finished and ready to be publish on the Web, Dreamweaver makes it easy with custom publishing features.

Follow the tutorial below to learn just how easy it is, Be sure to save your pages first!

Firstly you will need to install Dreamweaver on your computer. If you to not have this program installed I recommend purchasing it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
MySQL - How do I create a MySQL backup?
MySQL - How do I create a MySQL backup?

There are easy ways to go about backing up your MySQL databases.

Backup using phpMyAdmin(DB WebAdmin). To do this, follow these steps.
1. Login to your Plesk control panel.
  (e.g. https://yourdomain.com:8443)
2. Choose and click your domain name.
3. Click the Databases icon.
4. Choose and click your database to want to backup.
5. Click the DB WebAdmin Icon.
6. On the pop-up window, you will see the screen of phpMyAdmin.
7. Click the database name on left side.
8. Click the hyperlink of Export Tab.
9. Click the Select ALL link shown in gray. The check Save as file and click GO.
10. You will be asked to save the .sql file to the hard drive. Click Save.
11. Choose the location to save to and click Save. Your database has now been exported.
12. Please be patient, the process may take a few minutes.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

Business Transformation Notice

2022 Chinese New Year Holiday Notice

2021 Chinese New Year Holiday Notice

2020 Chinese New Year Holiday Notice

2019 Chinese New Year Holiday Notice

New Article

Setup fetch email using Netvigator

Setup fetch email using Outlook mail / Hotmail

Setup fetch email using Google Gmail

Setup fetch email using Yahoo! Mail

Microsoft recommends against usage of SHA-1

Payment Method

Bank Deposit / ATM
Mailing Cheque
Credit Card

E-Store

Interface of Administer Center

Live Support

Send SMS

Categories

準備的資料

Domain Names Knowledge

Who can register a .US domain name?

Required Documents of Hong Kong Domain Name

How to point my existing domain name to "Focus Network Company" server?

How do I change DNS records if my HK domain is registered with HKDNR?

What Is Domain Redemption Period

Industry News

Plurk

Summit 2008 Agenda Announced by Parallels

Microsoft recommends against usage of SHA-1

Parallels Plesk Sitebuilder 4.2

微軟證實Hotmail個人資料遭竊取

Pre-Sale Services

Newsletter / E-mail Help

Privacy Policy for your account

How to renew your Domain / Hosting Plan / other services?

How to apply special price for international domain

Specific refund conditions based on method of payment

Email Tutorial

POP3, IMAP4 and SMTP settings information

How to setup your email account on Windows Phone 7 Mobile Device

How to setup Your Emails on PLESK Control Panel

What is the maximum email size I can send and receive ?

Eudora 6 For PC Email Tutorial

General Information

OpenX

Protecting Your User Account & Password

CRE Loaded

PHPMyFamily

Bitrix Site Manager

Glossary

Download

C2C (Consumer-to-Consumer)

Search Engine

Browser

SWF (Flash Animations)

Linux Web Hosting

PHP - How to PHP - How to switch off safe_mode for website

PHP - How to Enable / Disable register_globals for website

How to Create a ASP page

How to publish a web site with Dreamweaver

MySQL - How do I create a MySQL backup?