Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

General Information

LinkPoint
LinkPoint

LinkPoint API is comprehensive payment processing software for the merchant who requires a more sophisticated payment solution.

LinkPoint API gives merchants complete control over how their payments are processed, and allows them to build transaction processing applications that can process payments from a Web site or from multiple Point of Sale terminals. Ideal for either e-commerce or large-scale retail situations, LinkPoint API uses Secure Sockets Layer (SSL) technology to encrypt and pass confidential transaction and order information directly to the LinkPoint Secure Payment Gateway.

LinkPoint API includes modules that calculate tax and shipping. In addition, LinkPoint API provides sales, returns, real-time authorizations, purchasing cards and real-time reports. You have your choice of several different web development languages for employing the API. The languages supported are: C++, C#, PHP, Macromedia® ColdFusion®, .NET.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPBugTracker
PHPBugTracker

Thanks for taking a look at phpBugTracker. This project was started out of the frustation I experienced getting Bugzilla installed and operational for a web development project. The goals of this project are to produce a web-based bug tracker with functionality similar to bugzilla that is abstracted from the database backend and uses templates for rendering the pages. Currently phpBugTracker is nowhere near a drop-in replacement for Bugzilla, so don't expect it to be. Maybe it will get to that point one day, maybe it won't. If it doesn't meet your needs, your development help is welcome, but your whining isn't! Just remember that I do this in my very limited spare time for fun, and I hope others can enjoy what little I have done/will do on it. That said, I hope you enjoy using phpBugTracker, and that you find it useful.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
GTCHAT
GTCHAT

GTChat is a fast and comfortable webchat application. Due to use of server push technology and working without a database like mySQL it uses only little server resources, which of course won't affect the performance. Some users have problems with server push because of their proxy servers. For those users there is also a client pull mode.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPBook
PHPBook

phpBook is a simple but powerful guestbook, that allows your visitors to leave messages at your website.It includes the flood protection.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
OpenRealty
OpenRealty

Open-Realty is an open source web based real estate listing management application. It is intended to be both easy to setup and use.

Written in PHP, Open-Realty is designed to be a fast and flexible tool for your real estate website. With a large open-source community working with this application, and solid management from Transparent Technologies, Inc. Open-Realty is the top choice for use on your website.

Open-Realty has been the first choice in open source real estate web site solutions since 2003. Open-Realty provides easy installation, highly customizable templates, virtual tour support, advanced search capabilities, and many other features. Combine this with commercial add-ons such as our IDX data importer, RETS data importer, and advanced Google map integration and you have all tools needed to have a top real estate website in your market.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

GIF (Graphics Interchange Format)
GIF (Graphics Interchange Format)

GIF (Graphics Interchange Format) is an 8-bit-per-pixel bitmap image format that was introduced by CompuServe in 1987 and has since come into widespread usage on the World Wide Web due to its wide support and portability.

The format uses a palette of up to 256 distinct colors from the 24-bit RGB color space. It also supports animations and allows a separate palette of 256 colors for each frame. The color limitation makes the GIF format unsuitable for reproducing color photographs and other images with continuous color, but it is well-suited for more simple images such as graphics or logos with solid areas of color.

GIF images are compressed using the LZW lossless data compression technique to reduce the file size without degrading the visual quality. This compression technique was patented in 1985. The controversy over the patent licensing agreement between the patent proprietor, Unisys, and CompuServe in 1994 led to the development of the PNG (Portable Network Graphics) standard.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Upload
Upload

Upload is to send data from a remote system, such as a HTTP, FTP server, or other similar systems.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
B2C (Business-to-consumer)
B2C (Business-to-consumer)

B2C (Business-to-consumer), also business-to-customer, describes activities of commercial organizations serving the end consumer with products and/or services.

The two main challenges faced by B2C e-commerce are building traffic and sustaining customer loyalty. Due to the winner-take-all nature of the B2C structure, many smaller firms find it difficult to enter a market and remain competitive.

In addition, online shoppers are very price-sensitive and are easily lured away, so acquiring and keeping new customers is difficult.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
SWF (Flash Animations)
SWF (Flash Animations)

SWF is a proprietary vector graphics file format produced by the Flash software from Adobe (formerly Macromedia). Intended to be small enough for publication on the web, SWF files can contain animations or applets of varying degrees of interactivity and function. SWF is also sometimes used for creating animated display graphics and menus for DVD movies, and television commercials.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
C2C (Consumer-to-Consumer)
C2C (Consumer-to-Consumer)

C2C (Consumer-to-consumer) electronic commerce involves the electronically-facilitated transactions between consumers through some third party. A common example is the Ads28.com, EBay, Yahoo!, in which a consumer posts an item for sale and other consumers bid to purchase it; the third party generally charges a flat fee or commission. The sites are only intermediaries, just there to match consumers, they have do not check quality of product being offered.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

Outlook Express Setup Tutorial
Outlook Express Setup Tutorial

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What is mail policy and email limits?
What is mail policy and email limits?

Mail Limits

There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

Mailing Lists Rules
1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.
2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.
3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.
4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup Your Emails on PLESK Control Panel
How to setup Your Emails on PLESK Control Panel

This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

Your e-mail accounts are configured through PLESK .
To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

POP3 (incoming) mail server: mail.yourdomain.com

SMTP (outgoing) mail server: mail.yourISP.com

Which means you will have to use your ISP smtp server.

Please be aware, when you set up outlook that your UserID is your full email address.

The url for your online webmail is
http://webmail.yourdomain.com

Where yourdomain.com is the domain name of your Web host.

Please be aware that your email will not work until your domain resolved to our servers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Google Gmail
Setup fetch email using Google Gmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.
- Log into your Gmail account.
- Click the gear icon in the upper right corner of the page and select Settings.
- Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
- Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
- Enter the full email address of the account from which you'd like mail fetched.
- Click Next Step.
- In the Username field, enter your full email address.
- In the Password field, enter the password for the email address you provided.
- Select Port 110 for a POP3 connection.
- Click the checkboxes next to the options that best suit your needs:
  - Leave a copy of retrieved messages on the server.
  - Always use a secure connection (SSL) when retrieving mail *
  - Label incoming messages
  - Archive incoming messages
- Click Add Account.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Outlook mail / Hotmail
Setup fetch email using Outlook mail / Hotmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The following articles explain how to set up mail fetching for other services and are for reference only.

http://windows.microsoft.com/en-us/outlook/pop-email

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

Plesk 11 Reseller’s Guide
Plesk 11 Reseller’s Guide

With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

Resellers are middlemen between server administrators and end users. They order hosting services from the first group and sell them to the second. This guide explains how to set up and manage this business.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Default home page priority
Default home page priority

The filename below is the order of priority which the web hosting will read as the website index (default/main) page.
1. index.php
2. index.html
3. index.htm
4. index.shtml
5. index.cfm (Option)
If you need to change a site or directory default page, you can do so see: How do you set a website default page to something other than index.html.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use FileZilla to upload your website
How to use FileZilla to upload your website

In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 11 Administrator’s Guide
Plesk 11 Administrator’s Guide

With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

This guide is intended for server administrators who are going to manage Parallels Panel 11 and Customer and Business Manager. This document also includes instructions about offering Web Presence Builder in the Try and Buy (or trial) mode.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHP - How to PHP - How to switch off safe_mode for website
PHP - How to PHP - How to switch off safe_mode for website

To switch off safe mode in Plesk on your hosting account:
1. Logging In to Plesk control panel.
2. Navigate to the domain in Desktop.
3. Click on the Setup icon.
4. Scroll down the page to Services section
5. Make sure PHP is checked but Safe mode on is UNCHECKED
6. Click the button labled OK
Done! The website will now be running PHP with safe mode off.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

If You're Going To Steal Software, Steal From Us: Microsoft Exec
If You're Going To Steal Software, Steal From Us: Microsoft Exec

Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

By Paul McDougall
InformationWeek
12, 2007 03:00

If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

"We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

"You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Pre-Beta Release of Windows 7
Pre-Beta Release of Windows 7

Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

Dig into this site to see what's coming.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
「.tel」域名時代來臨，勢成全球電話簿

「.tel」域名時代來臨，勢成全球電話簿

所有個人或企業，於2009年2月3日起可以註冊「.tel」域名，作為對外溝通的渠道。這新域名特別針對流動上網，據報道，美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

「.tel」域名的特點是讓企業將所有聯繫方法，如電話、傳真、電郵等放在「.tel」，讓網民更方便與企業聯絡，甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息（Instant Messaging）工具、博客平台甚至語音電話（VoIP）服務等低成本通信渠道來降低其成本，從而做到既省錢又能加強客戶服務。

「.tel」域名不同其他網域名稱的部分，在於不需有自己的IP，就能直接有完整網頁的呈現，並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存，並同時被大眾所查閱，在透過其他常用軟體的支援下，點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

Telnic表示，他們會以「先到先得」的方式處理申請，預計一些極具吸引力的域名將很快會被搶購一空。

全球網民在香港時間2009年2月3日23時起，就可到Telnic的網站 http://telnic.org 登記，每個.tel域名售300美元，為期3年，之後每年20美元。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plurk
Plurk

Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How do I change DNS records if my HK domain is registered with HKDNR?
How do I change DNS records if my HK domain is registered with HKDNR?

If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to the HKDNR account http://www.hkdnr.hk
2. Select your domain name from the Manage Domain Name.
3. Click the Modify DNS (MNS) link on Domain Information Manager.
4. Enter our name server information to Name Server(1) and Name Server(2) to below.
  ns1.powersx.com
  ns2.powersx.com
5. Click Submit at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my domain is registered with GoDaddy?
How do I change DNS records if my domain is registered with GoDaddy?

If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:
1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
4. Select Custom nameservers (I host my domains elsewhere.).
5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
  ns1.powersx.com
  ns2.powersx.com
6. Click OK at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Interface of Administer Center
Interface of Administer Center

Before you start using the Administer Center, it is important to understand the documentation conventions used in it.

This guide is intended for hosting E-Store who manage their servers through Administer Center and have access to administrator's account in the control panel.

Ec2Biz “Online E-Store System” is a e-commerce automation solution that gives business owner full control over the managed products selling and simplifies setup and management of customer accounts, order, and store style.

Ec2Biz “Online E-Store System” is stable, secure and reliable, but what you will like about it the most is that it will save you and your technical staff much time and effort
All your customers will have personal isolated purchase interface environments and will be able to manage their accounts, purchase history, and inquiry on their own — without bothering you.

NOTE: Pop-up blocking in your browser should be disabled when using Administer Center. Microsoft IE 5.5 and Netscape v4.5 or lower for Windows/UNIX is no longer supported.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Localization
Localization

為令“網上商店”能配合您的運營環境，所以系統需要進行“本地化”的“初始設定”。

“本地化”的意思是整個系統能以您指定的環境執行各種任務，包括指定的“貨幣匯率”、“語系”、訂單狀態”、以及“國別和地區”。

這份指南將介紹“本地化”中的各項設定。

“貨幣設定”包含以下資料：
- 名稱
  貨幣的“英文”名稱
- 代碼
  貨幣的代碼，必需為三字元的英文大寫，例如“HKD”，詳情可參考 http://www.oanda.com
- 左邊符號
  貨幣的左邊符號，例如“$”
- 右邊符號
  貨幣的右邊符號
- 小數點符號
  貨幣的小數點符號，例如“.”
- 千位符號
  貨幣的千位符號，例如“,”
- 顯示小數點後幾位
- 匯率比值
  如使用“更新匯率”功能，則無需更改此值，如屬“預設貨幣”，則必需為“1”
- 預設值
  選擇整個“商店”和“系統”的預設貨幣，預設貨幣以外的均視為“參考貨幣”
“語系設定”包含以下資料：
- 名稱
  系統內置，不能修改
- 代碼
  系統內置，不能修改
- 預設值
  選擇整個“商店”和“系統”的預設語系
“訂單狀態”包含以下資料：
- 訂單狀態名稱
  針對顧客訂單處理流程的狀態“中英文”名稱，一般預設狀態為“等待處理”
- 收益狀態
  系統辦認是否屬實際收益的訂單，例如“貨運中”可設為“收益狀態”，“等待處理”、“訂單已取消”則不應設成“收益狀態”
- 預設值
  針對訂單的首個狀態
“國別”包含以下資料：
- 名稱
  “中英文”國別名稱，除自訂一些新增國別外，一般情況下使用系統預設的便足夠而無需修改
- ISO Code (2)
  二位字母“國家名稱及代碼”
- ISO Code (3)
  三位字母“國家名稱及代碼”
- 地址格式
  選擇合適的地址格式，為配合國際化，一般預設狀態為“2”
  1. city / country
  2. city, state / country
  3. state / country
  4. postcode / country
  5. city / country
“地區”包含以下資料：
- 地區名稱
  “英文”地區名稱
- 地區碼
  二位字母的地區碼，此地區碼不同於“國家代碼”，請勿混淆
- 國別名稱
  選擇該地區所屬的“國別”
針對“支援服務記錄”的動作：
- 編輯
  修改已經建立的“設定值”。
- 刪除
  刪除已經建立的“設定值”，己運作的商店不宜進行刪除動作
注意事項：
- 除“初始設定”外，營運中的商店網站不應再修改上述各項“本地化”設定，否則引致損壞已儲存的各種資料
- “貨幣設定”裡被設成預設值的貨幣，將被視為整個商店及系統的基礎貨幣，若有更改，需自行把各項如“產品價錢”、“運費”、“手續費”等汲及金額的數值進行更新，系統不會自動更新這些資料
- 系統不會自動更新“貨幣匯率”，如需更新請點擊“貨幣設定”的“更新匯率”按鈕
- 除“訂單狀態”可按需要增減外，其他本地化設定建議使用系統預設值
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Support Tickets
Support Tickets

“支援服務記錄”為您提供完善而有效率的客戶服務處理，使用這項獨特的功能，您可以集中管理所有經由商店發出的查詢，更可擺脫以往依靠電子郵件的零碎方式。

無論顧客針對一般事項、產品、訂單、以及合作的諮詢，所有雙方的對答都會被獨立而順序地記錄，而且在檢視處理進度裡，雙方都能由下至上了解當前的最近狀態。

您的每一項回覆，查詢者可透過點擊專用的網址超連結，直接檢視您的回覆細節，更可在需要時在同一頁面發表回應。

由於每項查詢記錄都有獨立的隨機產生“編碼”，所以查詢者無需依靠輸入密碼等煩瑣程序，便能透過“專用超連結”直接到達專屬的查詢記錄區域，而其他第三者是無法得述當中資訊。

我們強列建議您或其他相關的管理員，直接依賴這項“支援服務記錄”集中處理所有客服查詢，並且放棄舊模式的電子郵件作業。

進入“支援服務記錄”：
1. 點擊主選單的“訊息中心/電子報”
2. 點擊左選單的“支援服務記錄”
每項“支援服務記錄”包含的資料：
- 答覆查詢
  透過“浮動按鈕”進行回覆行動
  - 最近的回應
    該項查詢的最近回應內容
  - 回應部門
    如有多個部門的情況下，選擇一個合適的部門
  - 回應職員
    如有多位職員的情況下，選擇一位合適的職員
  - 回應狀態
    選擇一種合適的當前狀態
  - 郵件內付回覆內容
    是否在回覆郵件內付答覆的內容，如沒付有，查詢者只能點擊“專用超連結”到達網站檢視細節
  - 結束這項查詢
    選擇是否將該項查詢設為結束狀態（雙方無需繼續關注）
  - 重新開啟這項查詢
    選擇是否將已設為結束的查詢重新開啟
  - 回覆內容
    針對該項查詢的內容細節
- 查詢訊息資料
  - 透過“浮動按鈕”檢視完整的查詢者資料及查詢訊息，或相關的“訂單資料”
- 查詢訊息記錄
  - 透過“浮動按鈕”檢視完整的查詢記錄
針對“支援服務記錄”的動作：
- 編輯
  修改或更新已經發表的服務記錄資料
- 刪除
  將該“支援服務記錄”刪除，此刪除動作只針對支援服務記錄資料，不會把其他資料刪除
注意事項：
- 若要修改“支援服務記錄”裡可用的“回應部門”、“回應職員”、“回應狀態”等名稱，請前往“系統設定”的“支援服務記錄”進行，而這些名稱資料強列建議於“初始設定”時處理，以避免日後修改對已建立的查詢出現影響
- 在“支援服務記錄”裡選用的各種名稱，例如“回應部門”、“回應職員”、“回應狀態”等，只屬方便辨認的稱呼
- 在一般情況下，應直接使用系統的“支援服務記錄”處理收到的查詢要求，並且不應用傳統的電子郵件進行回覆，若只以電子郵件處理查詢，系統將無法記錄有關資料
- 如果您使用其他途徑發出回覆，例如一般電子郵件往來，訊息將會被系統忽略而無法記錄，若收到查詢者只以電子郵件提問，請指示查詢者前往網站建立正式的“支援服務記錄”，以便往後的訊息能一一被系統記錄
- 您應直接負責所有的客服工作，因此請勿將查詢者發出的“查詢內容”提交給我們處理，若需我們跟進這類支援，每綜第三方支援收費為港幣1200起，並且需事先付款
- 基於私隱問題，在任何情況下，您均不應向第三者透露您的查詢者資料，或未經查詢者同意前，將有關訊息用於別處
*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Mail Configuration
E-Mail Configuration

我們的“網上商店”系統，需要利用多個電郵地址進行各種跟顧客溝通的用途，亦需要透過電子郵件向您通知運營狀況。

一般情況下，我們都會為新建立的“網上開店”預先建立了數個常用的電郵地址，若您需要增加額外的電郵地址，可透過這份指南介紹的步驟進行管理。

這份指南介紹的電子郵件設定，不適用於“獨立伺服器網上商店”、“套裝版權網上商店”、以及“開發版網上商店”。

“郵件賬號”包含以下資料：
- 登入賬號
  登入賬號必需是英文細寫和數字，其中可使用的符號是“.”、“-”、“_”，例如賬號是“abcd88”，則電郵地址便是“abcd88@yourdomain.com”
- 密碼
  密碼必需由六至十五個“英文”或“數字”組成，英文的大小楷視為不同，其中切勿包含登入賬號，組合亦不能過份簡單
- 確認密碼
  再一次輸入密碼作確認
針對“郵件賬號”的動作：
- 刪除
  將“郵件賬號”及內裏的郵件徹底刪除
注意事項：
- 電子郵件屬私人擁有的，切勿向他人透露登入資料，而登入資料亦應妥善保管
- 基於保安理由，建議每六個月變更一次登入密碼
- 修改已建立的郵件賬號的設定及更改密碼，請利用“網路郵局”或“PLESK控制台”
- 我們不會向您索取郵件賬號的資料，並且需要防範從任何途徑向您索取資料的“網路行騙”陷阱
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Administer Groups
Administer Groups

我們的“線上商店”系統，允許業務由多個管理員進行維護，而且可設定一些權限，讓指定的管理員只可執行獲受權的區域。

如需設定其他管理群組，請先完成這編指南的“管理員群組”，再參考上一節介紹的“管理員設定”。

進入“管理員群組”：
1. 點擊主選單的“系統管理員”
2. 點擊左選單的“管理員群組”
每項“管理員群組”包含的資料：
- 管理群組名稱
  簡短的群組名稱，最多32個字元（必需輸入），例如“Top Administrator”
每項“權限設定”包含的資料：
- 區域和項目選擇
  根據該群組選擇合適的執行區域
新增“管理員群組”：
1. 點擊主螢幕的“增加”按鈕
2. 輸入簡短的群組名稱
3. 完成後點擊“增加”按鈕
4. 在主螢幕點擊剛才建立的群組的“權限設定”
5. 選擇合適的執行區域
6. 點擊“儲存”按鈕
注意事項：
- 切勿刪除我們預先設定的“最高權力”管理員群組，否則在群組限制下，業務擁有者可能無法再進入一些被限制的區域，如不小心刪除而需我們重設這種管理員，需向我們繳付設定費。
- 除“獨立套裝軟件”及“開發版軟件”外，我們擁有登入您的管理系統任何區域的權力，以便提供技術咨詢和系統升級修正。
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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E-Store

Interface of Administer Center

Localization

Support Tickets

E-Mail Configuration

Administer Groups

Pre-Sale Services

Privacy Policy for your account

Newsletter / E-mail Help

What are your DNS servers?

How to renew your Domain / Hosting Plan / other services?

How to apply special price for international domain