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Administer Groups
Administer Groups

我們的“線上商店”系統，允許業務由多個管理員進行維護，而且可設定一些權限，讓指定的管理員只可執行獲受權的區域。

如需設定其他管理群組，請先完成這編指南的“管理員群組”，再參考上一節介紹的“管理員設定”。

進入“管理員群組”：
1. 點擊主選單的“系統管理員”
2. 點擊左選單的“管理員群組”
每項“管理員群組”包含的資料：
- 管理群組名稱
  簡短的群組名稱，最多32個字元（必需輸入），例如“Top Administrator”
每項“權限設定”包含的資料：
- 區域和項目選擇
  根據該群組選擇合適的執行區域
新增“管理員群組”：
1. 點擊主螢幕的“增加”按鈕
2. 輸入簡短的群組名稱
3. 完成後點擊“增加”按鈕
4. 在主螢幕點擊剛才建立的群組的“權限設定”
5. 選擇合適的執行區域
6. 點擊“儲存”按鈕
注意事項：
- 切勿刪除我們預先設定的“最高權力”管理員群組，否則在群組限制下，業務擁有者可能無法再進入一些被限制的區域，如不小心刪除而需我們重設這種管理員，需向我們繳付設定費。
- 除“獨立套裝軟件”及“開發版軟件”外，我們擁有登入您的管理系統任何區域的權力，以便提供技術咨詢和系統升級修正。
*** The above information is for reference only, Please seek independent technical advice if found necessary.
客戶服務管理
客戶服務管理

每當顧客經瀏覽貴公司網站後，可能會對某種產品感興趣，有些顧客會即時進行訂購，亦有可能先透過查詢待了解更多相關資料後才進行訂購，現時的營商環境均講求高效率，所以對客戶的服務亦需盡快回應。

在我們的經驗來說，一般顧客均希望產品供應商向他/她們第一時間回覆，如在辦工時間內可啟動我們提供的顧客即時查詢系統，以文字型式即時接觸客戶，但人手不能配合，亦盡量在十二小時內回應客戶的查詢，這些服務可有效增加產品的成功銷售率，並提高客戶的信心及建立良好口碑。

以下是一些新業務需面對及安排人手處理的客戶服務重點：
- 客戶發出的電子郵件查詢
- 客戶發出的產品、訂單查詢
- 對客戶發出的大數量訂購要求，預備安排額外的聯絡人手
- 替客戶跟進訂購產品的貨運延期問題
- 按業務及產品性質提供產品優良保證及退換細節，並於客戶服務頁展示內容
- 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品，這些均需預先計劃處理方案
- 產品在郵寄或貨運中遺失或損壞，當然出現率很低，但亦需預先計劃處理方案並展示解決資料讓顧客知述
- 預先了解金流、信用咭公司的合約細節，以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等，能有效處理上述有機會發生的問題
- 客戶或同業的投訴亦需有效地安排跟進
Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Products Additional Info
Products Additional Info

“附加產品資料”適合用於一些需要提供額外說明，或更詳盡產品規格的商品，這些附加的產品資料不會主動在“產品詳細頁”顯示，而是在該項產品的頁面展示含有連結的主題。

當顧客點擊該主題，隨即便會彈出另一個小型視窗並在視窗內顯示這些“附加產品資料”。

每項附加產品資料包含的資料：
- “中英文”主題 - 最多125個字元
- “中英文”內容 - 無限制內容，以“HTML”型式儲存及顯示，可加插圖片
新增附加產品資料：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“附加產品資料”
3. 點擊主螢幕的“增加”按鈕
4. 選擇產品的目錄
5. 選擇相關產品
6. 點擊主螢幕的下方的“增加”按鈕
7. 輸入相關資料
8. 完成後按“儲存”或“更新”，或按“返回”放棄並返回列表
更改附加產品資料狀態：
- 附加產品資料
  點擊狀態列的“綠色”或“紅色”按鈕
針對附加產品資料的動作：
- 增加
  針對產品新增一筆附加資料
- 編輯
  修改已經增加的附加產品資料資料，例如更改“中英文”主題、“中英文”內容
- 刪除
  將該附加產品資料刪除，此刪除動作只針對附加產品資料，不會把原有產品刪除
注意事項：
- 每項產品不限“附加產品資料”的數量
- 這些只屬產品的額外資訊，不會影響產品的銷售條件及訂購過程
- “中英文”主題、內容需分別輸入
- 已經建立的附加產品資料可透過狀態改變成“顯示”或“不顯示”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Attribute Management
Attribute Management

“商品特性”能允許您在某一項產品上，預先設定可供顧客在訂購時選擇更合適的產品細節，而且有效減少收到訂單後的種種跟進工作。

例如您正在售賣的西褲，應該具備不同的“顏色”、“腰圍”、“褲長”等，以供顧客選購，而透過“商品特性”的預先設定，您便可自定產品選擇上的各種“選項名稱”和“選項值”。

在您的‘網上商店’銷售的產品，都可以個別地套用合適的“商品特性”以解決同款產品但具備多樣化的訂購選擇，而且每種特性選擇可設定獨特的“差價”。

例如某一衣服產品的正常售價是每件一百圓，若顧客選擇“大碼”則需多付十圓，意味這件“大碼衣服”的每件售價將會是一百一十圓。

要在產品中增加“商品特性”，必需預先完成上一節指南介紹的“商品特性設定”。

進入“商品特性管理”：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“商品特性管理”
3. 或在“產品管理”中點擊針對產品的“特性選擇”動作
新增“商品特性”產品：
1. 點擊主選單的“分類目錄/產品管理”
2. 點擊左選單的“商品特性管理”
3. 點擊主螢幕的“增加”按鈕
4. 選擇產品的目錄
5. 選擇相關產品
6. 點擊主螢幕的下方的“編輯”按鈕
7. 剔取合適的“商品特性”和選擇其他合適的項目
8. 完成後按“儲存”或“更新”，或按“返回”放棄並返回列表
每項“商品特性”包含的資料：
- “商品特性”名稱
  透過剔取“選擇方格”來決定是否套用
- 增/減選擇
  如該項特性具有“差價”，則可透過選擇“＋”（增加差價）或“–”（減少差價），如沒有設定“差價”則不需選擇
- 選項的差價
  如該項特性具有“差價”，請輸入差價的數值，例如“10”，如沒有差價請留空
- 排序
  針對特性在下拉選單的先後排序，如沒有刻意設定，系統將以“商品特性”名稱的筆劃來自動排列
針對“商品特性”的動作：
- 新增產品
  從已建立的產品裏挑選一項並套用商品特性
- 編輯
  修改已經套用商品特性的產品資料
- 刪除
  將該產品的商品特性刪除，此刪除動作只針對商品特性資料，不會把原有產品刪除
注意事項：
- 如有為產品的商品特性“設定差價”，則差價的貨幣是以您商店的“預設貨幣”為基礎
- 若產品套用了商品特性，顧客應在放進“購物車”前選擇，而完成訂購後的訂單，雙方的訂購產品資料都會特別地註明所選的商品特性
- 若產品套用了商品特性，在顧客選擇了並完成訂購程序後，有關產品的商品特性無法再修改
- 產品的特性差價，會根據訂購數量反影在訂單總計裏，並連同其他應收款項一併計算
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Approval
Customers Approval

我們的“網上開店”系統，可以同時以單一網站實行“B2C”和“B2B”的方案，如果您決定以“B2B”型式營運線上貿易，則可透過向每一位登記的會員進行篩選，確保不會令業務資料外流給競爭對手。

而這份指南將介紹如何處理登記會員的確認工作。
設首先確定已經把“系統設定”的“會員設定”裏“新增客戶批核選擇”設成“需批核”。

若希望商店產品的售價只讓已批核會員觀看，請同時將“系統設定”的“會員設定”裏“非認可批核會員不能觀看售價”設成“啟用”。

如您的“網上商店”屬零售“B2C”模式，這裏的說明請直接忽略。

進入“待確認會員”管理：
1. 點擊主選單的“訂單處理/客戶管理”
2. 點擊左選單的“待確認會員”
3. 選擇針對的會員
“待確認會員”包含的資料：
- 客戶基本資料
  檢視登記資料，考慮是否批核該名會員
- 郵件主題及內容
  使用預設郵件範本，寄出確認通知
- 確認
  直接點擊“確認”按鈕
針對“待確認會員”的動作：
- 確認會員
  若檢視資料後認為合適，可進行確認工作
- 刪除
  若登記者不符合要求，可直接刪除
- 寄電子郵件
  在正式確認前寄電郵向登記者查詢
注意事項：
- 未被確認的登記者，將無法登入網站
- 如啟用“非認可批核會員不能觀看售價”，則未被確認的登記者將無法登入及觀看售價
- 可配合“目錄分類”的“專屬客戶目錄”，把產品隱藏，令一般人無法觀看，只對被確認而且亦是“專屬客戶”級別的會員開放瀏覽權
- 若需要將已經確認的會員轉回“未確認狀態，請往“客戶資料”選出該會員並修改“會員確認”及“專屬客戶狀態”
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

如何利用異地備份隬補防毒軟件的不足

如何利用異地備份隬補防毒軟件的不足

從世衛在2009年4月24號發出的第一個人類豬流感個案開始，至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界，惡性攻擊病毒每天在不斷的增加、更新和改變，而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響，是企業I.T.部門經常要面對的挑戰。

企業單靠病毒掃描軟件並不足夠

根據美國FBI 2005的研究指出，約84%的公司會受到惡性病毒的攻擊。另外，美國網絡安全協會(Cyber Secure Institute) 的報告指出，企業為了清除各項病毒的花費高達90億美元！無論您為電腦做再好的隔離措施，例如擁有最新的防病毒軟件和頻密的病毒掃描，病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案，例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以，企業要防範數據丟失帶來的災難性影響，單靠病毒掃描軟件並不足夠。

設立災難性回復方案才能治本

其實要解決以上問題就要從根本著手，第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution)，而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup)，這樣，當遇到病毒入侵造成數據丟失，企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上，把受到感染或是有故障的電腦復原到正常狀態，確保企業持續運作，儲存於電腦內的業務數據亦能得以保存。

有資深企業備份經驗的Ahsay 銷售部經理候健生指出：「如何為企業設立有效和快速的災難復原方案是一個很大的課題，大小企業都需要正視。但對中小企來說，由於資源所限，加上公司內未必有專門負責I.T.方面的人員，所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件，可以滿足基本備份需要。但這些軟件只能夠作本地備份，一旦公司的電腦受到病毒侵襲，用作儲存備份的電腦或伺服器亦可能已經中毒，導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件，才能確保災難復原能發揮功效，因為就算本地公司內所有電腦和伺服器都已經中毒，儲存於異地的鏡像備份數據亦不會受到感染，企業便可快速地把電腦鏡像直接從異地恢復到電腦上，達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

關於Ahsay

Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港，目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商，並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder Adds New Features
Parallels Plesk Sitebuilder Adds New Features

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Google 7.68 Terabits Per Second Cable
Google 7.68 Terabits Per Second Cable

Search giant finalizes plan for Pacific fiber being ran.

The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

HTML True Color Chart

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FFF9FF	FDF9FD	FEFDFF	FEFDFF	F7F5FE	F8FBFE	EAF7FB
5757FF	62A9FF	62D0FF	06DCFB	01FCEF	03EBA6	01F33E
6A6AFF	75B4FF	75D6FF	24E0FB	1FFEF3	03F3AB	0AFE47
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E9E9BE	E3D6AA	DDB791	DFB4A4	D69E87	E0BBA9	D7ACAC
EEEECE	EADFBF	E4C6A7	E6C5B9	DEB19E	E8CCBF	DDB9B9
E9E9C0	EDE4C9	E9D0B6	EBD0C7	E4C0B1	ECD5CA	E6CCCC
EEEECE	EFE7CF	EEDCC8	F0DCD5	EACDC1	F0DDD5	ECD9D9
F1F1D6	F5EFE0	F2E4D5	F5E7E2	F0DDD5	F5E8E2	F3E7E7
F5F5E2	F9F5EC	F9F3EC	F9EFEC	F5E8E2	FAF2EF	F8F1F1
FDFDF9	FDFCF9	FCF9F5	FDFAF9	FDFAF9	FCF7F5	FDFBFB
F70000	B9264F	990099	74138C	0000CE	1F88A7	4A9586
FF2626	D73E68	B300B3	8D18AB	5B5BFF"	25A0C5	5EAE9E
FF5353	DD597D	CA00CA	A41CC6	7373FF	29AFD6	74BAAC
FF7373	E37795	D900D9	BA21E0	8282FF	4FBDDD	8DC7BB
FF8E8E	E994AB	FF2DFF	CB59E8	9191FF	67C7E2	A5D3CA
FFA4A4	EDA9BC	F206FF	CB59E8	A8A8FF	8ED6EA	C0E0DA
FFB5B5	F0B9C8	FF7DFF	D881ED	B7B7FF	A6DEEE	CFE7E2
FFC8C8	F4CAD6	FFA8FF	EFCDF8	C6C6FF	C0E7F3	DCEDEA
FFEAEA	F8DAE2	FFC4FF	EFCDF8	DBDBFF	D8F0F8	E7F3F1
FFEAEA	FAE7EC	FFE3FF	F8E9FC	EEEEFF	EFF9FC	F2F9F8
FFFDFD	FEFAFB	FFFDFF	FFFFFF	FDFDFF	FAFDFE	F7FBFA

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PostNuke
PostNuke

PostNuke is software that creates an impressive, dynamic web site and provides the webmaster with a site they can administer with a minimal amount of HTML knowledge through a web browser.

But, PostNuke's functionality can be increased by installing modules, blocks and themes. For example, you can add a forum, a gallery and contact form. You can also change how your entire site looks by changing themes. All of this can be done with just a few clicks in the administration panel saving you hours of time, both in the initial creation of the website and in its day to day maintenance.

PostNuke can do anything from traditional blog websites, to a community members' only website with hundreds of users. PostNuke can scale to thousands of uses but is just as easy to create a small website for friends and family.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PPWSE
PPWSE

Plesk Professional Website Editor (PPWSE) is a powerful solution for managing and creating web-sites. It is the easiest way to create, modify and update a website without any need for technical knowledge. This product is ideal for both: professional developers and non-professionals.

The software required purchase a license key.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
VideoDB
VideoDB

VideoDB is a database to manage your personal video collection.

It's mainly designed for videofiles but you can also put your DVDs and VHS tapes in it.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Protect your computer from Conficker virus
Protect your computer from Conficker virus

The Conficker virus infects computers through exploiting a vulnerability of Microsoft Windows. Variants of the virus can also spread through file sharing and via USB drives, such as removable drives.

The Conficker virus can disable some important security services on infected computer. It also attempts to prohibit user from accessing some security sites. As result, an infected computer may be unable to download certain security products. Most anti-virus software can detect and block the virus. If you have an updated anti-virus software with updated virus signature file on your computer, you are at a much lower risk of being infected by the Conficker virus.

Prevention

Perform following tasks to protect your computer from Conficker virus infection:
1. Install anti-virus software and keep the virus signature file up-to-date.
2. Install and enable a personal firewall.
3. Enable and properly configure real-time detection to scan your machine for computer viruses and malicious code.
4. Apply security patches from Microsoft Windows, in particular the security bulletin MS08-067 which was issued in October 2008.
5. Use strong passwords for user account and file shares.
6. Disable AutoRun feature for removable devices, if possible.
7. Schedule a daily full system scan to check for viruses or malicious codes.
Detection and Recovery

Your computer may be infected if it fails connecting to websites of security vendors or downloading security updates. You should:
1. Disconnect the infected computer from the network.
2. Use a non-infected computer to download a malware removal tool to clean up the machine.
  http://www.microsoft.com/security/malwareremove/default.mspx
  http://www.bdtools.net/how-to-remove-downadup.php
3. Perform steps under Prevention to protect your computer.
4. Re-connect the cleaned computer to the network.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to transfer my existing domain name to "Focus Network Company"?
How to transfer my existing domain name to "Focus Network Company"?

When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

Requirements for successful domain name transfer
- The domain name to be transferred is not in 'Locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com .net .org .us .biz .info .name.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

PHP - How to PHP - How to switch off safe_mode for website
PHP - How to PHP - How to switch off safe_mode for website

To switch off safe mode in Plesk on your hosting account:
1. Logging In to Plesk control panel.
2. Navigate to the domain in Desktop.
3. Click on the Setup icon.
4. Scroll down the page to Services section
5. Make sure PHP is checked but Safe mode on is UNCHECKED
6. Click the button labled OK
Done! The website will now be running PHP with safe mode off.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHP - How to Enable / Disable register_globals for website
PHP - How to Enable / Disable register_globals for website

You can Enable / Disable register_globals for php in your account by setting this directive in .htaccess in httpdocs folder:

php_flag register_globals On

or

php_flag register_globals Off

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PHP - How to creating own error logs for debugging PHP scripts

Please insert the following code in your PHP script. (or create separate file and adding the code in it. Include the file using "include()")

   error_reporting(0);
   $old_error_handler = set_error_handler("userErrorHandler");
   function userErrorHandler ($errno, $errmsg, $filename, $linenum,  $vars)
   {
     $time=date("d M Y H:i:s");
     // Get the error type from the error number
     $errortype = array (1    => "Error",
                         2    => "Warning",
                         4    => "Parsing Error",
                         8    => "Notice",
                         16   => "Core Error",
                         32   => "Core Warning",
                         64   => "Compile Error",
                         128  => "Compile Warning",
                         256  => "User Error",
                         512  => "User Warning",
                         1024 => "User Notice");
      $errlevel=$errortype[$errno];
      //Write error to log file (CSV format)
      $errfile=fopen("errors.csv","a");
      fputs($errfile,"\"$time\",\"$filename:
      $linenum\",\"($errlevel) $errmsg\"\r\n");
      fclose($errfile);

      if($errno!=2 && $errno!=8) {
         //Terminate script if fatal error
         die("A fatal error has occurred. Script execution has been aborted");
      }
   }

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to publish to a server from iWeb using integrated FTP
How to publish to a server from iWeb using integrated FTP

In this tutorial you're about to learn how to upload your website content via FTP client software called iWeb.

iWeb is a template-based WYSIWYG website creation tool developed by Apple Inc. Users can then publish their websites to MobileMe or another hosting service.

Designing a website may seem difficult, but with iWeb, it's easily within your reach. Create your site using themes. Customize it with photos, movies, text, and widgets. Then publish to MobileMe or any other hosting service. iWeb even notifies Facebook when your site changes and adds a link to your profile so your friends stay up to date.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to Create a ASP page
How to Create a ASP page

A ASP(Active Server Page) script block must begin with <% and end with %>. A ASP script block can appear anywhere in a .asp file.

The following is an example of a ASP script block:
<% my $class %>
<% my $vars = $Request->ServerVariables() %>
<% for (sort keys %{$vars}) { %>
<% next unless /^HTTP_|^REQUEST_/ %>
<% $class = ($class ne 'normal')? 'normal': 'alt' %>

<%=$_%>
<%=$vars->{$_}%>

<% } %>

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

Encryption
Encryption

encryption is the process of obscuring information to make it unreadable without special knowledge, sometimes referred to as scrambling. Encryption has been used to protect communications for centuries, but only organizations and individuals with an extraordinary need for secrecy had made use of it. In the mid-1970s, strong encryption emerged from the sole preserve of secretive government agencies into the public domain, and is now used in protecting widely-used systems, such as Internet e-commerce, mobile telephone networks and bank automatic teller machines.

Encryption can be used to ensure secrecy, but other techniques are still needed to make communications secure, particularly to verify the integrity and authenticity of a message; for example, a message authentication code (MAC) or digital signatures. Another consideration is protection against traffic analysis.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
HTML
HTML

short for HyperText Markup Language, is the predominant markup language for the creation of web pages. It provides a means to describe the structure of text-based information in a document — by denoting certain text as headings, paragraphs, lists, and so on — and to supplement that text with interactive forms, embedded images, and other objects. HTML is written in the form of labels (known as tags), created by greater-than signs (>) and less-than signs (<). HTML can also describe, to some degree, the appearance and semantics of a document, and can include embedded scripting language code which can affect the behavior of web browsers and other HTML processors.

HTML is also often used to refer to content of the MIME type text/html or even more broadly as a generic term for HTML whether in its XML-descended form (such as XHTML 1.0 and later) or its form descended directly from SGML (such as HTML 4.01 and earlier).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Mail
E-Mail

Electronic mail (abbreviated "e-mail" or, often, "email") is a store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.

The term "e-mail" (as a noun or verb) applies both to the Internet e-mail system based on the Simple Mail Transfer Protocol (SMTP) and to intranet systems allowing users within one organization to e-mail each other. Often these workgroup collaboration organizations may use the Internet protocols for internal e-mail service.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
FrontPage
FrontPage

Microsoft FrontPage (later full name Microsoft Office FrontPage) was a WYSIWYG HTML editor and web site administration tool from Microsoft for the Microsoft Windows line of operating systems. It was part of Microsoft Office application suite from 1997 to 2006. A Macintosh version was also released in 1998. Microsoft FrontPage has since been replaced by Microsoft Expression Web, which was released in December 2006.

One of the notable features of FrontPage is its built-in support for automated web templates. The main distinction between these templates and HTML templates generated by other products is that FrontPage templates include an automatic navigation system that creates animated buttons for pages that have been added by the user. It also creates a multi-level navigation system on the fly using the buttons and the structure of the web site.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Greylisting
Greylisting

Greylisting
Greylisting reduces the amount of unsolicited e-mail (SPAM) delivered to e-mail addresses by capitalizing on spammers’ reluctance to configure their mail servers properly.

Since most spammers do not retry sending email, the greylisting initially refuses all mail from unknown sources and accepts them on a later retry. This technology can cut spam as much as 95% of spam.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

Windows Mail Setup Tutorial
Windows Mail Setup Tutorial

Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

Useful ISP email information

I S P	POP3	Port	S.S.L	SMTP	Port	S.S.L	IMAP4	Port	S.S.L
網上行 Netvigator	pop.netvigator.com	110	995	smtp.netvigator.com	25	465
商業網上行 Business Netvigator	corppop.netvigator.com	110		corpmail1.netvigator.com	25
PCCW NETMail	pop.netvigator.com	110	995	smtp.netvigator.com	25	465
PCCW NETMail Plus	ndpop.netvigator.com	110	995	ndsmtp.netvigator.com	25	465	ndimap.netvigator.com	143	993
和記寬頻 Hutchison Broadband	pop.hgcbroadband.com pop.net-yan.com	110		mail02.hgcbroadband.com mail02.net-yan.com	25
3寬頻 Three Broadband	pop.threebb.com.hk	110		mail02.threebb.com.hk	25
有線寬頻 i-CABLE	mail.i-cable.com	110		smtp.i-cable.com	25
香港寬頻 HKBN	popo.hkbn.net pop1.hkbn.net popo.ctimail.com	110		smtpo.hkbn.net smtpo.ctimail.com	25
太平洋寬頻 Pacific Internet	pop.pacific.net.hk	110		smtp.pacific.net.hk	25
SmarTone Vodafone		110	995	smtp.smartone-vodafone.com	25
HKNet	pop3.hknet.com	110		smtp.hknet.com	25
Google GMAIL	pop.gmail.com	110	995	smtp.gmail.com	25	465	imap.gmail.com	143	993
雅虎電子郵件 Yahoo Mail	pop.mail.yahoo.com pop.mail.yahoo.com.hk	110	995	smtp.mail.yahoo.com smtp.mail.yahoo.com.hk	25	465	imap-ssl.mail.yahoo.com		993
Ymail	pop.mail.yahoo.com	110	995	smtp.mail.yahoo.com	25	465	imap-ssl.mail.yahoo.com		993
Ymail Plus	plus.pop.mail.yahoo.com	110	995	plus.smtp.mail.yahoo.com	25	465	imap-ssl.mail.yahoo.com		993
Hotmail	pop3.live.com	110	995	smtp.live.com	25
163 網易郵箱	pop.163.com	110	995	smtp.163.com	25	465	imap.163.com	143	993
QQ 郵箱	pop.qq.com	110	995	smtp.qq.com	25	465	imap.qq.com		993
新浪網郵箱 SinaMail	pop3.sina.com.hk	110		---			---

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What is the maximum email size I can send and receive ?
What is the maximum email size I can send and receive ?

The maximum email size you can send and receive through our mail servers is 30 MByte. Anything bigger then that will be automatically bounced.

For bigger files you have to use your FTP!

And the maximum amount of emails which can be send out per hour is 30 emails from one account or 60 emails per domain and 300 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Eudora 6 For PC Email Tutorial
Eudora 6 For PC Email Tutorial

In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Eudora, which is available for PC and MAC.
Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup your email account on Android Mobile Device
How to setup your email account on Android Mobile Device

Configuring your Android device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Android device.

Currently tested devices are:
- Nexus One
- HTC Desire
- HTC Hero
- HTC EVO
- HTC Incredible
- HTC Dream
- HTC Magic
- HTC Aria
- HTC Wildfire
- HTC Sapphire
- T-Mobile G1
- Motorola Droid
- Motorola Milestone
- Samsung Galaxy S
- Samsung Fascinate
- Samsung Vibrant
- Samsung Epic
- Samsung Mesmerize
*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
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E-Mail

FrontPage

Greylisting

Email Tutorial

Windows Mail Setup Tutorial

Useful ISP email information

What is the maximum email size I can send and receive ?

Eudora 6 For PC Email Tutorial

How to setup your email account on Android Mobile Device