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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Glossary

  • SWF (Flash Animations)

    SWF (Flash Animations)


    SWF is a proprietary vector graphics file format produced by the Flash software from Adobe (formerly Macromedia). Intended to be small enough for publication on the web, SWF files can contain animations or applets of varying degrees of interactivity and function. SWF is also sometimes used for creating animated display graphics and menus for DVD movies, and television commercials.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • BMP (Bit Mapped)

    BMP (Bit Mapped)


    The BMP (bit mapped) format is used internally in the Microsoft Windows operating system to handle graphics images. These files are typically not compressed resulting in large files.

    The main advantage of BMP files is their wide acceptance, simplicity, and use in Windows programs. However, they may pose problems for users of other operating systems. Commonly, BMP files are used for Microsoft's Paint program. Since most BMP files are uncompressed, and BMP's RLE compression has serious limits[citation needed], the large size of BMP files makes them unsuitable for file transfer. However, Bit Map images are suitable for background images and wallpapers. This is especially true for screen shots. In addition, images from scanners are usually stored in BMP files.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Encryption

    Encryption


    encryption is the process of obscuring information to make it unreadable without special knowledge, sometimes referred to as scrambling. Encryption has been used to protect communications for centuries, but only organizations and individuals with an extraordinary need for secrecy had made use of it. In the mid-1970s, strong encryption emerged from the sole preserve of secretive government agencies into the public domain, and is now used in protecting widely-used systems, such as Internet e-commerce, mobile telephone networks and bank automatic teller machines.

    Encryption can be used to ensure secrecy, but other techniques are still needed to make communications secure, particularly to verify the integrity and authenticity of a message; for example, a message authentication code (MAC) or digital signatures. Another consideration is protection against traffic analysis.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Cookie

    Cookie


    The term Cookie derives from "magic cookie", a packet of data a program receives but only uses for sending it again, possibly to its origin, unchanged. Magic cookies were already used in computing when Lou Montulli had the idea of using them in Web communications in Mar 1993.

    Purpose
    HTTP cookies are used by Web servers to differentiate users and to maintain data related to the user during navigation, possibly across multiple visits. HTTP cookies were introduced to provide a way for realizing a "shopping cart" (or "shopping basket"), a virtual device into which the user can "place" items to purchase, so that users can navigate a site where items are shown, adding or removing items from the shopping basket at any time.

    Allowing users to log in to a website is another use of cookies. Users typically log in by inserting their credentials into a login page; cookies allow the server to know that the user is already authenticated, and therefore is allowed to access services or perform operations that are restricted to logged-in users.

    Many websites also use cookies for personalization based on users' preferences. Sites that require authentication often use this feature, although it is also present on sites not requiring authentication. Personalization includes presentation and functionality. For example, the Wikipedia Web site allows authenticated users to choose the webpage skin they like best; the Google search engine allows users (even non-registered ones) to decide how many search results per page they want to see.

    Cookies are also used to track users across a website. Third-party cookies and Web bugs, explained below, also allow for tracking across multiple sites. Tracking within a site is typically done with the aim of producing usage statistics, while tracking across sites is typically used by advertising companies to produce anonymous user profiles, which are then used to target advertising (deciding which advertising image to show) based on the user profile.

    Browser Setting
    Described in " How to Enable Cookie " section.

    Cookie Expiration
    Persistent cookies have been criticized by privacy experts for not being set to expire soon enough, and thereby allowing some websites to track users and build up a profile of them over time. This aspect of cookies also compounds the issue of session hijacking, because a stolen persistent cookie can potentially be used to impersonate a user for a considerable period of time.

    Identification
    If more than one browser is used on a computer, each usually has a separate storage area for cookies. Hence cookies do not identify a person, but a combination of a user account, a computer, and a Web browser. Thus, anyone who uses multiple accounts, computers, or browsers has multiple sets of cookies.

    Likewise, cookies do not differentiate between multiple users who share a computer and browser, if they do not use different user accounts.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder Adds New Features

    Parallels Plesk Sitebuilder Adds New Features


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Microsoft recommends against usage of SHA-1

    Microsoft recommends against usage of SHA-1


    Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

    In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

    According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

    The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

    ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

    The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 微軟證實Hotmail個人資料遭竊取

    微軟證實Hotmail個人資料遭竊取


    根據BBC(英國廣播公司)報導,微軟公司的Windows Live Hotmail遭到網絡黑客入侵,超過萬個hotmail客戶資料遭到竊取,這些資料多數來自歐洲,微軟並證實遭竊取的密碼都是正確的。

    科技網誌neowin.net說,黑客除了盜取帳號密碼之外,又把盜取到的資料全數公布到網路上,超過上萬個hotmail帳戶的細節,2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

    Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者,受害者點選後,會被導向釣魚網頁,就會洩漏了個人的機密資訊給予攻擊者,如個人的信用卡號碼、密碼、帳號等。

    微軟目前表示,他們已經知悉此事,並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮,若果個人資料遭到竊取,可能會有更多後續麻煩的事端。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    ns1.powersx.com
    ns2.powersx.com

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Windows Mail Setup Tutorial

    Windows Mail Setup Tutorial


    Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Mozilla Thunderbird for Windows Email Setup Tutorial

    Mozilla Thunderbird for Windows Email Setup Tutorial


    In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is mail policy and email limits?

    What is mail policy and email limits?


    Mail Limits

    There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

    Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

    We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

    Mailing Lists Rules

    1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.

    2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

    3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.

    4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup Your Emails on PLESK Control Panel

    How to setup Your Emails on PLESK Control Panel


    This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

    NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

    Your e-mail accounts are configured through PLESK .
    To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

    POP3 (incoming) mail server: mail.yourdomain.com

    SMTP (outgoing) mail server: mail.yourISP.com

    Which means you will have to use your ISP smtp server.

    Please be aware, when you set up outlook that your UserID is your full email address.

    The url for your online webmail is
    http://webmail.yourdomain.com

    Where yourdomain.com is the domain name of your Web host.

    Please be aware that your email will not work until your domain resolved to our servers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to receive emails but not send?

    Are you able to receive emails but not send?


    If you can receive mail but aren't able to send this means one thing.....

    There are number of things causing this. Unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty.

    Chances are it is some internet provider is blocking you from using anyone's incoming mail servers but their own. Many major ISP's are blocking incoming emails.

    The reason they do this is to prevent you from using their internet connection for spamming purposes.

    You will still be able to send emails, but only by using your ISP'S outgoing mail server.
    Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
    For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com.

    If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • WordPress

    WordPress


    WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress is both free and priceless at the same time.

    More simply, WordPress is what you use when you want to work with your blogging software, not fight it.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • pMachineFree

    pMachineFree


    pMachine is online publishing's most flexible and creative software.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTTP 狀態碼

    HTTP 狀態碼


    當一個要求傳送至您的伺服器,要求您網站的網頁 (例如,使用者以瀏覽器瀏覽您的網頁),您的伺服器會傳回 HTTP 狀態碼以回應該要求。

    此狀態碼會提供關於要求狀態的資訊, 並給予您的網站和所要求網頁的資訊。

    一些常見的狀態碼如下:

    • 200 - 伺服器成功傳回網頁
    • 404 - 找不到所要求的網頁
    • 503 - 伺服器暫時無法使用

    下列為 HTTP 狀態碼的完整清單。 請按一下連結以取得更多資訊。 您也可以參閱 http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html W3C 的 HTTP 狀態碼網頁,以取得更多資訊。

    1xx (暫時的回應)
    指出暫時回應並請求要求者繼續的狀態碼。
    代碼說明
    100 (繼續)要求者應當繼續此要求。伺服器傳回此程式碼,指出已收到一項要求的第一部分,正等候其餘的部分。
    101 (切換通訊協定)要求者已要求伺服器切換通訊的協定,而伺服器正在確認即將如此進行。

    2xx(成功)
    指出伺服器已成功處理要求的狀態碼。
    代碼說明
    200 (成功)伺服器已成功處理要求。這代表伺服器已提供所要求的網頁。
    201 (已建立)要求已順利完成,伺服器已建立新的資源。
    202 (已接受)伺服器已接受此要求,但尚未處理。
    203 (非授權資訊)伺服器成功處理要求,但可能傳回來自另一資源的資訊。
    204 (無內容)伺服器已成功處理要求,不過未傳回任何內容。
    205 (重設內容)伺服器已成功處理要求,不過未傳回任何內容。 這個回應與 204 不一樣,此回應請求要求者重設文件檢視 (例如,清除表單以輸入新的資料)。
    206 (部分內容)伺服器已成功處理部分 GET 要求。

    3xx(已重新導向)
    您必須採取進一步的動作才能完成要求。通常這些狀態碼會用來重新導向。建議每項要求不要使用超過五次重新導向。
    代碼說明
    300 (多個選項)根據此要求,伺服器可採取數種動作。 伺服器可能會根據要求者 (user agent) 選取一個動作,也可能列出清單,讓要求者進行選擇。
    301 (永久移動)要求的網頁已永久移到新位置。 當伺服器回傳此回應 (回應 GET 或 HEAD 要求),會自動將要求者導向至新位置。
    302 (暫時移動)伺服器目前以來自不同位置的網頁回應要求者,但是要求者仍應該繼續以原位置進行未來的要求。 此程式碼類似於 GET 或 HEAD 要求裡的 301,會自動將要求者導向至另一個位置。
    303 (參閱其他位置)當要求者應該對另一個位置發出個別 GET 要求,才能擷取回應時,伺服器會傳回此狀態碼。 對於 HEAD 之外的所有要求,伺服器會自動導向至其他位置。
    304 (未修改)要求的網頁自上次要求以後並未修改過。 當伺服器回傳此回應時,並不會回傳網頁內容。要求者上次要求變更網頁之後,如果該網頁尚未經修改,您就應該設定伺服器傳回此回應 (稱為 If-Modified-Since HTTP 標題)。這樣可以節省您的頻寬和負載。
    305 (使用 Proxy)要求者只能透過 Proxy 進入要求的網頁。 當伺服器傳回此回應時,也會指出要求者應該使用的 Proxy。
    307 (暫時的重新導向)伺服器目前以來自不同位置的網頁回應要求者,但是要求者仍應該繼續以原位置進行未來的要求。 此程式碼類似於 GET 或 HEAD 要求裡的 301,會自動將要求者導向至另一個位置。

    4xx (要求錯誤)
    這些狀態碼指出要求裡可能有伺服器無法處理的錯誤。
    代碼說明
    400 (不正確的要求)伺服器無法辨識要求的語法。
    401 (未授權)此要求需要驗證。如果網頁需要登入,伺服器可能會傳回此回應。
    403 (禁止)伺服器拒絕要求。如果在試圖檢索您網站的有效網頁時收到此狀態碼,可能是因為您的伺服器或主機攔截了存取。
    404 (找不到)伺服器找不到所要求的網頁。例如,如果要求的網頁不在這個伺服器上,伺服器就會傳回此狀態碼。
    405 (不允許的方法)不允許要求裡所指定的方法。
    406 (不接受)要求的網頁無法回應所要求的內容特性。
    407 (需要 Proxy 驗證)此狀態碼類似於 401(未授權),但指定要求者必須透過 Proxy 進行驗證。當伺服器傳回此回應時,也會指出要求者應該使用的 Proxy。
    408 (要求逾時)在等候回應時,發生伺服器逾時。
    409 (衝突)在完成要求時,伺服器發生衝突。伺服器必須在回應中包含衝突資訊。伺服器可能會在 PUT 要求與較早的某項要求相衝突時傳回此狀態碼做為回應,並會列出這兩項要求之間的差異。
    410 (消失) 當要求的資源遭永久移除,伺服器會回傳此回應。此回應類似於 404 (未找到) 狀態碼,但在資源曾經存在但已消失的狀況中,有時會取代 404。如果資源已永久移動,您應該使用 301,指定資源的新位置。
    411 (需要長度)伺服器不接受不含有效內容長度標題欄位的要求。
    412 (前提失敗)伺服器未達到要求者所要求的前提之一。
    413 (要求實體太大)伺服器無法處理要求,因為要求過於龐大。
    414 (要求的 URI 太長)伺服器無法處理要求,因為要求的網址 (通常是一個網址) 過長。
    415 (不支援的媒體類型)要求的格式不受要求網頁支援。
    416 (要求的範圍無法使用)如果要求的範圍在該網頁上無法使用,伺服器就會傳回此狀態碼。
    417 (預期失敗)伺服器無法達到預期要求標題欄位的條件。

    5xx (伺服器錯誤)
    這些狀態碼指出伺服器在嘗試處理要求時發生內部錯誤。 這些錯誤傾向於是伺服器本身的錯誤,而不是要求的錯誤。
    代碼說明
    500 (內部伺服器錯誤)伺服器遭遇錯,可能無法完成要求。
    501 (未提供)伺服器不具備完成要求所需的功能。例如,當伺服器無法辨認要求的方式,可能就會傳回此狀態碼。
    502 (錯誤的閘道)伺服器當成閘道或 Proxy 使用,接收到來自上游伺服器的無效回應。
    503 (服務無法使用)伺服器目前暫時無法使用 (因為超載或維護之故而關閉)。通常這只是暫時性的狀況。
    504 (閘道逾時)伺服器當成閘道或 Proxy 使用,而且未接收到來自上游伺服器的即時回應。
    505 (不支援的 HTTP 版本)伺服器不支援要求裡所用的 HTTP 通訊協定版本。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PLOG

    PLOG


    Blogging platform built with PHP, designed with maximum customizability, speed and ease of use in mind. (Warning: requires php.ini safe_mode=Off for correct working)

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • AutoIndex

    AutoIndex


    AutoIndex is a PHP script that makes a table that lists the files in a directory, and lets users access the files and subdirectories.

    It includes searching, icons for each file type, an admin panel, uploads, access logging, file descriptions, and more.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

  • How to publish a web site with Dreamweaver

    How to publish a web site with Dreamweaver


    When your page is finished and ready to be publish on the Web, Dreamweaver makes it easy with custom publishing features.

    Follow the tutorial below to learn just how easy it is, Be sure to save your pages first!

    Firstly you will need to install Dreamweaver on your computer. If you to not have this program installed I recommend purchasing it.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to creating own error logs for debugging PHP scripts

    PHP - How to creating own error logs for debugging PHP scripts


    Please insert the following code in your PHP script. (or create separate file and adding the code in it. Include the file using "include()")

       error_reporting(0);
    $old_error_handler = set_error_handler("userErrorHandler");
    function userErrorHandler ($errno, $errmsg, $filename, $linenum, $vars)
    {
    $time=date("d M Y H:i:s");
    // Get the error type from the error number
    $errortype = array (1 => "Error",
    2 => "Warning",
    4 => "Parsing Error",
    8 => "Notice",
    16 => "Core Error",
    32 => "Core Warning",
    64 => "Compile Error",
    128 => "Compile Warning",
    256 => "User Error",
    512 => "User Warning",
    1024 => "User Notice");
    $errlevel=$errortype[$errno];
    //Write error to log file (CSV format)
    $errfile=fopen("errors.csv","a");
    fputs($errfile,"\"$time\",\"$filename:
    $linenum\",\"($errlevel) $errmsg\"\r\n");
    fclose($errfile);

    if($errno!=2 && $errno!=8) {
    //Terminate script if fatal error
    die("A fatal error has occurred. Script execution has been aborted");
    }
    }


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do you set a website default page to something other than index.html

    How do you set a website default page to something other than index.html


    Create an .htaccess file in your httpdocs directory, or the directory for which you want to change the default, and add the following line:

    DirectoryIndex filename.html

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 9 Quick Start Guide

    Plesk 9 Quick Start Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 10 Control Panel User’s Guide

    Plesk 10 Control Panel User’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 10: hosting services customers, resellers and server administrators.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

  • Periodic Sales Report

    Periodic Sales Report


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    “週期銷售報表”能讓您知悉在特定規則和日期範圍內的“銷售數據”,例如您可指定由“日期A”至“日期B”內的已完成訂單及產品銷售報表。

    進入“週期銷售報表”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“週期銷售報表”

    每項“週期銷售報表”包含的資料:
    • 日期範圍
      指定的日期範圍

    • 產品
      被訂購的產品名稱

    • 訂單數
      日期範圍內的訂單總綜數

    • 銷售件數
      日期範圍內的產品銷售總件數

    • 運費
      日期範圍內已向顧客收取的運費總金額

    • 總收益
      日期範圍內訂單的總收益

    “週期銷售報表”的顯示範圍:
    • 日期範圍
      選擇合適的範圍日期

    • 報表型式
      選擇合適的“年報”、“月報”、“週報”、“日報”其中一種方式

    • 明細
      選擇“沒有”、“具產品資料”、“具產品資料和售價”其中一種方式

    • 訂單狀態
      “所有收益狀態”、“所有狀態”、或指定狀態的其中一種方式

    針對“週期銷售報表”的動作:
    • 報表樣式
      選擇“棒狀圖”、“文字報表”其中一種樣式

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Cash Point System

    Cash Point System


    Ec2Biz的「網上商店系統」支援“會員現金積分”方案,讓顧客每次購物都能賺取“現金回贈”供下次的購物結帳扣減應付金額。

    我們相信透過這項獨特的方案,能令到在您的“網上商店”購物的顧客更能體驗銷費的樂趣,當顧客持有“現金積分”時,必定希望能夠於購物時使用以獲享優惠,所以“再次銷售”的比例必會比較其他沒有“現金積分”的商店為高,直接讓您運營“電子商務”時達至更佳的業積,輕鬆賺取利潤。

    我們提供的“會員現金積分”系統,能讓您全權決定使用條件、優惠方式,而且設計貼心易用,請您在正式設定前詳閱這份指南,令往後的操作更易掌握。

    “現金積分系統”包含的資料:
    • 現金積分系統
      選擇:“啟用”、“不啟用”

    • 結賬扣減現金積分
      選擇:“可以”、“不可以”,若顧客持有“現金積分”,是否能在結賬時扣減應繳總額

    • 每購物金額可得現金積分的數目
      如設定為“1”則代表客戶每購物“ $1”可獲得“1”積分

    • 每現金積分的價值
      如設定為“0.1”則代表每“10”積分的價值是“$1”

    • 現金積分的批核方式
      選擇:“自動”、“管理員批核”,如顧客每次購物後獲得現金積分,是否由系統自動存進該客戶的個人帳戶裡,或由管理員逐一批核

    • 特價產品是否有現金積分
      選擇:“有”、“沒有”,如顧客購買的是特價產品,該特價品是否具有現金積分

    • 使用現金積分結帳再獲積分
      選擇:“有”、“沒有”,如顧客在結帳時,以現金積分扣減部份應繳金額,是否可以獲得購物總額的全部積分,如設為“有”則可獲全數積分,如設為“沒有”則只獲應付款的現金積分

    • 產品類別使用現金積分的限制
      選擇:“有限制”、“沒有限制”,如顧客持有現金積分,是否限制只適用於指定類別

    • 現金積分適用的產品分類
      選擇產品類別使用現金積分的限制,則需指定那些分類內的產品能扣減積分,沒選取的分類裡的各產品將不能扣減積分,可按實鍵盤的“Ctrl”作多重選擇

    • 群組折扣及特價品使用限制
      選擇:“限制”、“不限制”,如顧客持有現金積分,選購特價品,或有其他折扣(例如群組折扣),是否適用於扣減現金積分

    • 顧客最少持有現金積分才可行使
      您可指定顧客最少持有某數目的積分才能於結賬時使用,例如設定為“1000”則顧客持有少於這值便不能行使積分,設為“0”則沒有限制

    • 每次訂購能扣減現金積分的上限
      此數值能限制顧客於每次訂購時可扣減的現金積分的上限,例如設為“1000”則顧客於該次訂購最多只能扣減1000現金積分,餘下積分則存回顧客帳戶並可於下次訂購時再用

    • 每次訂購使用現金積分的數目限制
      選擇:“預設上限”、“顧客自選”,如顧客持有現金積分,是否讓顧客選擇扣減積分的數目

    • 顧客自選扣減積分的預設值
      如“每次訂購”使用現金積分的數目限制設為“顧客自選”則可預設一建議數值給輸入

    • 行使現金積分的最低購物金額
      顧客的所有訂購產品總金額超過此值才能行使持有的現金積分,設為“0”則沒有限制

    注意事項:
    • 現金積分系統必需設為“啟用”,其他設定方能生效

    • 各項設定汲及的“金錢數值”,是以您商店的“預設貨幣”為基礎

    • 雖然系統對“現金積分”提供多樣化的選擇及使用限制,但是我們強列建議在設定時“切勿太多限制”,這會令顧客在享用優惠時障礙重重,最終打消購物行動

    • 若顧客使用“現金積分”購物,在該訂單的小計欄會顯示相關資料

    • 一般情況下,現金積分的啟用與否,系統在商店是沒有特別的提示顯示,若有啟用,請自行制作精美的“電子報”或“電子郵件”通知您的會員,亦請自行制作精美的橫額廣告讓會員知悉。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Customers Groups

    Customers Groups


    我們的“網上購物商店”系統支援多層級會員制,簡稱“客戶群組”,而且所有群組可透過單一網站集中管理。

    “客戶群組”為您的網上業務提供極具彈性的方案,除了一般零售客戶外,更可發揮創意,建立一些具特別購物折扣的“尊貴會員”或是針對B2B的“批發客戶”。

    您可為不同的“客戶群組”制定不同的購物折扣率,而在產品的售價方面,亦可設定個別的“自動計算群組售價”,或是“自訂群組售價”。

    至於些那客戶能升級至指定的群組,亦是由您全權決定,而系統暫時沒有提供自動化升級的。

    在我們為您最初設定系統時,已預設若干群組,如果您的業務不打算提供客戶升級群組,請直接忽略這些功能而不會對銷售構成影響。

    進入“客戶群組”管理:
    • 點擊主選單的“訂單處理/客戶管理”

    • 點擊左選單的“客戶群組”

    “客戶群組”包含的資料:
    • “中英文”群組名稱
      輸入簡單易理解的名稱,例如“初級尊貴會員”、“批發客戶A組”

    • 預設折扣
      輸入獲得的“0”至“99”之間的折扣率值,例如“15”即代表減百份之十五,請勿輸入符號

    • 辨認顏色
      利用“選色按鈕”挑選一種顏色,以利方便辨認

    • 群組型式
      選擇一種適合這群組的型式

    針對“客戶群組”的動作:
    • 新增群組
      新增一個群組級別,並由系統自動增加相應的售價

    • 編輯
      編輯已經建立的群組資料,並於儲存後自動更新屬“自動計算群組售價”的產品售價

    • 刪除
      刪除已經建立的群組資料及相關的產品售價

    • 資訊
      檢視群組內所屬的“會員名單”及群組資料

    注意事項:
    • 強烈建議在“初始設定”時妥善設定各客戶群組,以便有效管理

    • 系統在預設情況下,新登記會員將屬“零售客戶”,若需自訂,請到達“系統設定”的“會員設定”更改“新會員的預設群組”

    • 若要針對某一位會員升或降級,請到達“客戶管理”的“客戶資料”更改“客戶群組”,系統暫時未有提供自動化升級

    • 設定裏的“辨認顏色”只屬方便辨認會員狀態,對其他部份沒有影響

    • 設定裏的“群組型式”只屬方便辨認會員狀態及方便管理,對其他部份沒有影響

    • 群組裏其中的“電子報訂閱者”(非會員)代表某位瀏覽者只輸入電郵地址訂閱“電子報”而並非已成為會員

    • 若群組裏已有會員在內,不應刪除該群組,如需刪除,請先把相關會員調往其他的組別


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Cross Sell Products

    Cross Sell Products


    “附加推韉產品”(關聯產品)適合將一些同係列,或相關的產品建立關聯,當顧客瀏覽某產品的同時,若該產品已建立對其他產品關聯,在介紹頁面下將顯示其他的關聯產品,這讓便可達到顧客選購一件商品的同時,對這些推韉產品考慮一同購買,創做最有效的促銷。

    根據採用這種產品關聯的客戶反影,生意及銷售件數比較未使用前最多上升達30%,所以請您關注這方案並善用之。

    “關聯產品”跟其他一般產品無異,這方案只是提供一種更易吸引向顧客促銷的途徑。

    每項附加推韉產品包含的資料:
    • 只需對任一產品設立關聯

    新增附加推韉產品:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“附加推韉產品”

    3. 在產品列表或以搜尋方式選出產品

    4. 點擊“編輯”並繼續

    5. 以“單選”或“複選”找出欲關聯的產品

    6. 完成後按“儲存”或“更新”,或按“返回”放棄並返回列表

    針對附加推韉產品的動作:
    • 編輯
      修改已經增加的附加推韉產品,例如更改已關聯的產品

    注意事項:
    • 只需對其一產品建立關聯,建立後的二件產品將自動配對它的關聯品,無需對另一產品建立關聯

    • 同一產品可以利用“複選”向多件產品建立關聯

    • 在建立關聯時,可以轉到其他目錄向其他產品建立關聯,但已選到“已經選取的產品”會先儲存再轉往其他目錄

    • 挑選的“推韉產品”數量超過該頁面的可顯示數,則每次頁面被刷新系統會隨機選出合符顯示數的“推韉產品”

    • “推韉產品”的銷售及訂購過程,跟其他一般產品無異,而顧客的訂單和管理區的訂單資料亦跟其他無異


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Support Tickets

    Support Tickets


    “支援服務記錄”能提供高效率、管理簡易的雙向溝通環境,比一般只依靠電子郵件進行通信的模式不同。

    當顧客(查詢者)需要向店主查詢問題的時候,只要直接在“聯絡我們”的頁面輸入個人資料及問題的內容,簡單地點擊“寄出”,系統便會記錄該項查詢,並且即時向“查詢者”及管理員發出確認郵件。

    當管理員知悉及回覆查詢後,系統便會記錄往後的答覆,並同時發出電郵通知“查詢者”,而“查詢者”可點擊郵件內的連結,再次到達您網站的“聯絡頁”檢視管理員的回覆細節,“查詢者”亦可在需要時在“聯絡頁”提出“回應”。
    整個查詢過程,“查詢者”均可隨時隨地在“聯絡頁”辦理所有查詢、檢視、回應,系統亦會將每一項查詢主題的來龍去脈一一記錄,以便管理員掌握這些客戶服務中的資訊。

    支援查詢的範圍主要可針對“一般查詢”、“產品查詢”、“訂單查詢”等等,這些查詢的記錄必需是經由“聯絡頁”處理,凡經其他途徑例如電子郵件、電話處理的情況下,這項功能是沒法記錄的。

    這份指南將介紹“支援服務記錄”中的各項設定。

    “部門設定”包含以下資料:
    • 查詢部門名稱
      “中英文”的自訂部門名稱,供“查詢者”提出針對部門的選擇,亦提供“管理員”回覆時的所屬部門選擇。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    “重要程度設定”包含以下資料:
    • 重要程度名稱
      “中英文”的自訂重要程度名稱,供“查詢者”提出針對重要性的選擇。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    “查詢狀態設定”包含以下資料:
    • 查詢狀態名稱
      “中英文”的自訂查詢狀態名稱,讓雙方知悉查詢項目的處理狀態、流程,一般預設狀態是“等待處理”。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    “職員設定”包含以下資料:
    • 職員名稱
      “中英文”的自訂職員名稱,讓管理員以不同身份進行回覆。

    • 預設值
      針對所有名稱的其中一項為系統預設狀態

    注意事項:
    • 我們已經預先設定了若干常用的名稱,如您仍覺不足,則可再新增希望使用的名稱。

    • 請於“初始設定”時妥善設定,日後新增名稱是可以的,但切勿刪除已建立的名稱,這樣將引致已記錄的“支援服務記錄”不能對應。

    • 上述名稱應採用簡短易理解的政策,切勿輸入長篇的說明。

    針對“支援服務記錄”的動作:
    • 編輯
      修改已經建立的“中英文”名稱、改變預設值。

    • 刪除
      刪除已經建立的“中英文”名稱,己運作的商店不宜進行刪除動作


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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