21 Aug, 2017
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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Email Tutorial

  • How to setup Your Emails on PLESK Control Panel

    How to setup Your Emails on PLESK Control Panel


    This guide is intended for users of email web hosting service who were given access to Plesk control panel for managing their mail accounts.

    NOTE:the guide do not apply for Online E-Store System and server rental with colocation.

    Your e-mail accounts are configured through PLESK .
    To configure your e-mail program to fetch your e-mail use the following information in outlook or other email programs:

    POP3 (incoming) mail server: mail.yourdomain.com

    SMTP (outgoing) mail server: mail.yourISP.com

    Which means you will have to use your ISP smtp server.

    Please be aware, when you set up outlook that your UserID is your full email address.

    The url for your online webmail is
    http://webmail.yourdomain.com

    Where yourdomain.com is the domain name of your Web host.

    Please be aware that your email will not work until your domain resolved to our servers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is the maximum email size I can send and receive ?

    What is the maximum email size I can send and receive ?


    The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

    For bigger files you have to use your FTP!

    And the maximum amount of emails which can be send out per hour is 30 emails from one account or 100 emails per domain and 300 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is mail policy and email limits?

    What is mail policy and email limits?


    Mail Limits

    There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 100 emails per domain and 300 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

    Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

    We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

    Mailing Lists Rules

    1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.

    2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

    3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.

    4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • POP3, IMAP4 and SMTP settings information

    POP3, IMAP4 and SMTP settings information


    Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

    TypeNameInformationPort
    UsernameLogin Nameuser@yourdomain.com (example)--
    PasswordPasswordX0CeFt6EMGfOMm5Q (example)--
    POP3Incoming Servermail.yourdomain.com (example)110
    POP3S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)995
    IMAP4Incoming Servermail.yourdomain.com (example)143
    IMAP4S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)993
    SMTPOutgoing Servermail.yourdomain.com (example)25
    SMTP SubmissionOutgoing Servermail.yourdomain.com (example)587
    SMTPS (SSL/TLS)Outgoing Secure Servermail.yourdomain.com (example)465


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Windows Mail Setup Tutorial

    Windows Mail Setup Tutorial


    Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • Protecting Against Phishing Attacks

    Protecting Against Phishing Attacks


    • Preventive Measures
      1. Do not visit suspicious websites or follow the links provided in those websites.
      2. Do not follow URL links from untrusted sources or emails such as spam emails to avoid being re-directed to malicious websites by malicious links looking seemingly legitimate.
      3. Do not follow links to log on banking or financial organisations from search engines result.
      4. Open email attachment with extreme care. Always check the attachment's extension. Never open attachment with "vbs", "pif", "bat", "exe", "scr" extension.
      5. Avoid conducting online banking or financial enquiries/transactions from a public terminal or unsecured terminals such as those terminals in libraries or in cafe shops. Trojan or Hacking programs may be installed to these public terminals.
      6. Type the URL manually or follow the bookmarks or favorites you have made previously when visit websites.
      7. Do not open other Internet browser sessions and access other websites while you are performing online financial transactions/enquiry through the Internet. Remember to keep or print the copy of transaction record or confirmation notice for checking.
      8. Always be wary when giving off sensitive personal or account information. Banks and financial institutions seldom ask for your personal or account information through email. Consult the relevant organisation if in doubt.
      9. Consider installing RoboForm Password Manager, Form Filler, Password Generator, Fill & Save Forms and other security software.
      10. Consider using desktop computer spam-filtering products and antivirus software to help detecting and blocking fraudulent emails but beware of false alarms. Recommend to learn the technical abilities that are essential for deploying these products in an effective manner.
      11. Always ensure that your computer is applied with the latest security patches and virus signature to reduce the chance of being affected by fraudulent emails or websites riding on software vulnerabilities. This also helps to protect your computer from virus attacks or other security.
    • Detective Measures
      1. Log into your accounts regularly to check for the account status and last login time to determine whether there is any suspicious activity.
      2. Review your credit card or bank account statements as soon as you receive them to check for any unauthorized transactions or payments.
      3. Verify the legitimacy of the website of an organisation such as banks by contacting the organisation through its address or telephone number.
    • Responsive Measures
      1. Send the phishing email to the relevant organisation and/or the police for their investigation.

      2. Change the password immediately if you suspect that your have already been defrauded (e.g. responded to phishing email or supplied your personal/financial information to the fraudulent websites). Check your account status and contact the relevant organisation and/or report to the police immediately.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Protecting Your User Account & Password

    Protecting Your User Account & Password


    • Use a password with a mix of at least 12 mixed-case alphabetic characters, numerals and special characters.
    • Use a password that is difficult to guess but easy for you to remember, so you do not have to write it down.
    • Change the default or initial password the first time you login.
    • Change your password frequently, at least once every 90 days.
    • Logout when finished using terminals or PCs in public areas, such as a library or cafe.
    • Change your password immediately if you believe that it has been compromised. Once done, notify the system/security administrator for follow up action.
    • Consider installing RoboForm Password Manager, Form Filler, Password Generator, Fill & Save Forms and other security software.


    • Don't use your own name as a login name in any form (as-is, capitalised, reversed, doubled, etc).
    • Don't use other information that might be easily obtained about you. This includes ID card numbers, telephone numbers, birth dates, license numbers, the name of the street you live on, and so on.
    • Don't use a password that contains all digits, or all the same letters.
    • Don't use the name of your child or spouse in any form.
    • Don't use a well-known abbreviation e.g. TVB, HSBC, EC2BIZ, ILOVEYOU.
    • Don't use consecutive letters or numbers like "abcdefg" or "1234567".
    • Don't use adjacent keys on the keyboard like "asdfghj".
    • Don't use a word that can be found in an English or foreign language dictionary.
    • Don't use a word in reverse that can be found in an English or foreign language dictionary.
    • Don't reuse recently used passwords.
    • Don't use the same password for everything; have one password for non-critical activities and another for sensitive or critical activities.
    • Don't write down your password, particularly anywhere near your computer or file it in a box file with the word 'password' written on it.
    • Don't tell or give out your passwords to other people, even for a very good reason.
    • Don't send your password unencrypted, especially via email.
    • Don't display your password on the monitor screen.
    • Avoid using the "remember your password" feature associated with some websites, and disable this feature in your browser software.
    • Don't store your password on any media unless it is protected from unauthorized access (e.g. encrypted with an approved encryption method).


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Zen Cart

    Zen Cart


    Zen Cart truly is the art of e-commerce; free, user-friendly, open source shopping cart software. The ecommerce web site design program is being developed by a group of like-minded shop owners, programmers, designers, and consultants that think ecommerce web design could be and should be done differently.

    Some shopping cart solutions seem to be complicated programming exercises instead of responding to users needs, Zen Cart puts the merchants and shoppers requirements first. Similarly, other shopping cart software programs are nearly impossible to install and use without an IT degree, Zen Cart can be installed and set-up by anyone with the most basic web site building and computer skills.

    There are hundreds of shopping cart programs available, but none come close to offering the level of options, features and support available with Zen Cart. Even the commercial programs have a hard time competing.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Avactis

    Avactis


    Avactis shopping cart is a software package that allows you to open an online store on the Internet.

    It comprises two parts - a client side and an administrator side. The client side is your website as seen by visitors. The Avactis's client side allows the visitors to your site to browse products in the online store, select products and put them into the shopping cart, as in a conventional supermarket, and then pay for the selected products using a credit card or other payment options.

    The Avactis's administrator side allows you to stock up the store with products, track orders and payments.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTTP 狀態碼

    HTTP 狀態碼


    當一個要求傳送至您的伺服器,要求您網站的網頁 (例如,使用者以瀏覽器瀏覽您的網頁),您的伺服器會傳回 HTTP 狀態碼以回應該要求。

    此狀態碼會提供關於要求狀態的資訊, 並給予您的網站和所要求網頁的資訊。

    一些常見的狀態碼如下:

    • 200 - 伺服器成功傳回網頁
    • 404 - 找不到所要求的網頁
    • 503 - 伺服器暫時無法使用

    下列為 HTTP 狀態碼的完整清單。 請按一下連結以取得更多資訊。 您也可以參閱 http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html W3C 的 HTTP 狀態碼網頁,以取得更多資訊。

    1xx (暫時的回應)
    指出暫時回應並請求要求者繼續的狀態碼。
    代碼說明
    100 (繼續)要求者應當繼續此要求。伺服器傳回此程式碼,指出已收到一項要求的第一部分,正等候其餘的部分。
    101 (切換通訊協定)要求者已要求伺服器切換通訊的協定,而伺服器正在確認即將如此進行。

    2xx(成功)
    指出伺服器已成功處理要求的狀態碼。
    代碼說明
    200 (成功)伺服器已成功處理要求。這代表伺服器已提供所要求的網頁。
    201 (已建立)要求已順利完成,伺服器已建立新的資源。
    202 (已接受)伺服器已接受此要求,但尚未處理。
    203 (非授權資訊)伺服器成功處理要求,但可能傳回來自另一資源的資訊。
    204 (無內容)伺服器已成功處理要求,不過未傳回任何內容。
    205 (重設內容)伺服器已成功處理要求,不過未傳回任何內容。 這個回應與 204 不一樣,此回應請求要求者重設文件檢視 (例如,清除表單以輸入新的資料)。
    206 (部分內容)伺服器已成功處理部分 GET 要求。

    3xx(已重新導向)
    您必須採取進一步的動作才能完成要求。通常這些狀態碼會用來重新導向。建議每項要求不要使用超過五次重新導向。
    代碼說明
    300 (多個選項)根據此要求,伺服器可採取數種動作。 伺服器可能會根據要求者 (user agent) 選取一個動作,也可能列出清單,讓要求者進行選擇。
    301 (永久移動)要求的網頁已永久移到新位置。 當伺服器回傳此回應 (回應 GET 或 HEAD 要求),會自動將要求者導向至新位置。
    302 (暫時移動)伺服器目前以來自不同位置的網頁回應要求者,但是要求者仍應該繼續以原位置進行未來的要求。 此程式碼類似於 GET 或 HEAD 要求裡的 301,會自動將要求者導向至另一個位置。
    303 (參閱其他位置)當要求者應該對另一個位置發出個別 GET 要求,才能擷取回應時,伺服器會傳回此狀態碼。 對於 HEAD 之外的所有要求,伺服器會自動導向至其他位置。
    304 (未修改)要求的網頁自上次要求以後並未修改過。 當伺服器回傳此回應時,並不會回傳網頁內容。要求者上次要求變更網頁之後,如果該網頁尚未經修改,您就應該設定伺服器傳回此回應 (稱為 If-Modified-Since HTTP 標題)。這樣可以節省您的頻寬和負載。
    305 (使用 Proxy)要求者只能透過 Proxy 進入要求的網頁。 當伺服器傳回此回應時,也會指出要求者應該使用的 Proxy。
    307 (暫時的重新導向)伺服器目前以來自不同位置的網頁回應要求者,但是要求者仍應該繼續以原位置進行未來的要求。 此程式碼類似於 GET 或 HEAD 要求裡的 301,會自動將要求者導向至另一個位置。

    4xx (要求錯誤)
    這些狀態碼指出要求裡可能有伺服器無法處理的錯誤。
    代碼說明
    400 (不正確的要求)伺服器無法辨識要求的語法。
    401 (未授權)此要求需要驗證。如果網頁需要登入,伺服器可能會傳回此回應。
    403 (禁止)伺服器拒絕要求。如果在試圖檢索您網站的有效網頁時收到此狀態碼,可能是因為您的伺服器或主機攔截了存取。
    404 (找不到)伺服器找不到所要求的網頁。例如,如果要求的網頁不在這個伺服器上,伺服器就會傳回此狀態碼。
    405 (不允許的方法)不允許要求裡所指定的方法。
    406 (不接受)要求的網頁無法回應所要求的內容特性。
    407 (需要 Proxy 驗證)此狀態碼類似於 401(未授權),但指定要求者必須透過 Proxy 進行驗證。當伺服器傳回此回應時,也會指出要求者應該使用的 Proxy。
    408 (要求逾時)在等候回應時,發生伺服器逾時。
    409 (衝突)在完成要求時,伺服器發生衝突。伺服器必須在回應中包含衝突資訊。伺服器可能會在 PUT 要求與較早的某項要求相衝突時傳回此狀態碼做為回應,並會列出這兩項要求之間的差異。
    410 (消失) 當要求的資源遭永久移除,伺服器會回傳此回應。此回應類似於 404 (未找到) 狀態碼,但在資源曾經存在但已消失的狀況中,有時會取代 404。如果資源已永久移動,您應該使用 301,指定資源的新位置。
    411 (需要長度)伺服器不接受不含有效內容長度標題欄位的要求。
    412 (前提失敗)伺服器未達到要求者所要求的前提之一。
    413 (要求實體太大)伺服器無法處理要求,因為要求過於龐大。
    414 (要求的 URI 太長)伺服器無法處理要求,因為要求的網址 (通常是一個網址) 過長。
    415 (不支援的媒體類型)要求的格式不受要求網頁支援。
    416 (要求的範圍無法使用)如果要求的範圍在該網頁上無法使用,伺服器就會傳回此狀態碼。
    417 (預期失敗)伺服器無法達到預期要求標題欄位的條件。

    5xx (伺服器錯誤)
    這些狀態碼指出伺服器在嘗試處理要求時發生內部錯誤。 這些錯誤傾向於是伺服器本身的錯誤,而不是要求的錯誤。
    代碼說明
    500 (內部伺服器錯誤)伺服器遭遇錯,可能無法完成要求。
    501 (未提供)伺服器不具備完成要求所需的功能。例如,當伺服器無法辨認要求的方式,可能就會傳回此狀態碼。
    502 (錯誤的閘道)伺服器當成閘道或 Proxy 使用,接收到來自上游伺服器的無效回應。
    503 (服務無法使用)伺服器目前暫時無法使用 (因為超載或維護之故而關閉)。通常這只是暫時性的狀況。
    504 (閘道逾時)伺服器當成閘道或 Proxy 使用,而且未接收到來自上游伺服器的即時回應。
    505 (不支援的 HTTP 版本)伺服器不支援要求裡所用的 HTTP 通訊協定版本。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • 客戶服務管理

    客戶服務管理


    每當顧客經瀏覽貴公司網站後,可能會對某種產品感興趣,有些顧客會即時進行訂購,亦有可能先透過查詢待了解更多相關資料後才進行訂購,現時的營商環境均講求高效率,所以對客戶的服務亦需盡快回應。

    在我們的經驗來說,一般顧客均希望產品供應商向他/她們第一時間回覆,如在辦工時間內可啟動我們提供的顧客即時查詢系統,以文字型式即時接觸客戶,但人手不能配合,亦盡量在十二小時內回應客戶的查詢,這些服務可有效增加產品的成功銷售率,並提高客戶的信心及建立良好口碑。

    以下是一些新業務需面對及安排人手處理的客戶服務重點:
    • 客戶發出的電子郵件查詢

    • 客戶發出的產品、訂單查詢

    • 對客戶發出的大數量訂購要求,預備安排額外的聯絡人手

    • 替客戶跟進訂購產品的貨運延期問題

    • 按業務及產品性質提供產品優良保證及退換細節,並於客戶服務頁展示內容

    • 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品,這些均需預先計劃處理方案

    • 產品在郵寄或貨運中遺失或損壞,當然出現率很低,但亦需預先計劃處理方案並展示解決資料讓顧客知述

    • 預先了解金流、信用咭公司的合約細節,以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等,能有效處理上述有機會發生的問題

    • 客戶或同業的投訴亦需有效地安排跟進

    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Customers Information

    Customers Information


    我們的“網上商店”系統,提供高效率的客戶(顧客、會員)管理,讓您提供優質的客戶服務之餘,更能掌握線上業務的發展方向。

    所有經由您的“網上商店”登記成為會員,或曾經訂購產品的顧客,系統都會把他/她們的“聯絡資料”記錄下來,透過這些資料,可讓您進行各種聯絡、推廣、訂單跟進。

    如果您的“線上商店”在“系統設定”設置“新增客戶批核選擇”屬需經管理員批核的情況,下述的“待確認會員”才會顯示及讓您處理。

    如果您的“線上商店”在“系統設定”設置“現金積分系統”屬啟用的情況,下述的“現金積分”才會顯示及讓您處理。

    進入“客戶資料”管理:
    1. 點擊主選單的“訂單處理/客戶管理”

    2. 點擊左選單的“客戶資料”

    “客戶資料”包含的資料:
    • 性別
      由會員登記時提供的資料

    • 姓氏
      由會員登記時提供的資料

    • 名稱
      由會員登記時提供的資料

    • 生日
      由會員登記時提供的資料

    • 電子郵件
      由會員登記時提供的資料

    • 公司名稱
      由會員登記時提供的資料

    • 地址
      由會員登記時提供的資料

    • 郵遞區號
      由會員登記時提供的資料

    • 城市
      由會員登記時提供的資料

    • 地區
      由會員登記時提供的資料

    • 國家
      由會員登記時提供的資料

    • 電話號碼
      由會員登記時提供的資料

    • 手機號碼
      由會員登記時提供的資料,您可透過系統“傳送手機短訊”給該會員

    • 傳真號碼
      由會員登記時提供的資料

    • 電子報
      由會員登記時提供的資料,您可透過系統的“電子報”發放新消息給該會員

    • 客戶群組
      您可更改該會員的群組

    • 會員確認
      您可選擇該會員屬“已確認”或“未確認”,而未確認的會員將不能登入

    • 專屬客戶狀態
      您可選擇該會員是否“專屬客戶”,若是的話,則可在登入後進入“專屬客戶目錄”的觀看產品

    針對每位會員的“浮動按鈕”
    • 一般資料
      檢視或編輯會員資料

    • 活動記錄
      檢視會員近期的於網站上的活動

    • 訂單記錄
      檢視會員近期的訂單資料

    • 訊息記錄
      檢視會員近期的支援服務記錄

    • 寄電子郵件
      向會員發出電郵

    • 發送短訊
      向會員發出手機短訊(如會員有提供手機號碼)

    • 寄電子禮券
      向會員送贈電子禮券

    針對“客戶資料”的動作:
    • 編輯
      檢視或編輯會員資料

    • 刪除
      將會員資料徹底刪除

    • 訂單
      檢視會員相關的訂單

    • 資訊
      檢視會員的一般資料

    • 積分
      處理會員的現金積分

    更改“客戶資料”狀態:
    • 專屬客戶狀態
      點擊狀態列的“人型”按鈕

    • 待確認狀態
      點擊狀態列的“待確認”按鈕

    注意事項:
    • “會員群組”需由管理員變更

    • 會員的資料一般是登記時提供的,會員亦可登入後自行修改,管理員如非必要請不應修改

    • 會員的資料屬於機密,請委派可信任的管理員負責處理,且需妥善處理及保存,不應向第三者透露或作其他用途

    • 我們不會向您索取會員資料(您向我們提出支援要求除外),亦不會利用您的會員資料作其他用途

    • 如遇會員以任何籍口索回他/她的資料,需關注身份的真偽,切勿隨意透露引致雙方損失


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 文字輸入處理

    文字輸入處理


    對於商貿網站而言,內容文字佔著整體美觀感的重要環節,每頁適當地以整齊編排和簡短字數表達意思,可令訪問者看得容易理解和輕鬆,亦增強貴公司的企業型像。

    在我們的系統裏已內置了容易操作的HTML編輯器,可針對產品內容簡介及各訊息頁面進行編輯或修改,這編輯器的基本使用方式跟普通文書處理軟件很接近,如有一般文書處理的經驗,在使用上應很快熟習,當然我們仍建議在正式編輯資料前先模擬試驗多次,可減少錯誤的出現。

    以下是一些文字編排的注意事項:
    • 除英文字元外,中文、日文和韓文(如有),可為每個字元加空格以增加美觀

    • 英文和數字請採用標準字元,請盡量不要輸入全型字元

    • 應刪除所有整段文字的開頭、結尾的空格和空行。

    • 特別的符號、“注音中文字”或“香港增補字符集”( http://www.info.gov.hk/digital21/chi/hkscs/ )乃非標準字元,部份訪問者的電腦未有裝設此類字集,會出現亂碼情況,所以應盡量不要採用

    • 如需輸入日文和韓文或其他雙位元文字,請自行了解相關的非標準字元問題,並應盡量不要採用

    • 在相同頁面請勿同時存在英文以外的多種語言文字,例如中文加日文等,因會出現統一碼 (Unicode)不相容問題,引致出現亂碼情況

    • 除標準英文字元外,其他文字均有一套相關的編碼,例如繁體中文是big5,簡體中文是gb,日文是shift-jis和EUC,每套編碼均不相同,所以應注意當輸入文字時,各種語言均不能同時存在(英文除外),另外,當輸入時應注意所使用的電腦操作系統語言版本,例如以Windows輸入繁體中文,則該Windows必須是繁體版,其他亦然,因現時的電腦操作系統均為多語系相容,並可顯示各種語言文字,但實際輸入的文字在傳送到何服器時的編碼可能不同,並影響儲存或出現亂碼等問題

    • 所有文字或圖型的編排應以簡單為基礎,因太複雜的編排會令訪問下載頁面增加需時,並可能出現無法整頁展示等問題

    • 使用我們的HTML編輯器除了手作輸入外,亦可從其他途徑複制內容及貼上,但應注意勿貼上Microsoft Word的內容,因Microsoft Word的資料包含很多非必要而看不見的定義標籤,會令檔案增大及影響輸出

    • 完成輸入後應預覽效果並在需要時作出修正

    系統資料的輸入

    所有數值相關的資料,例如售價、運費、數量等資料,只可使用“數字”和“.”,絕不可包含“英文字母”和“其他符號”。

    正確的數值:
    • 10

    • 100

    • 1000.5

    • 10000.50

    • 100000.50

    • 1000000.50

    • 10000000

    不正確的數值:
    • 10+
      包含了符號

    • 一百
      系統不能辨認中國數字

    • [1000.5]
      包含了符號

    • 10000.50
      系統不能辨認全型數字

    • Ten Hundred Thousand
      系統不能辨認英文數目語法

    • 1,000,000.50
      無需加入千位分隔點

    • HK$10000000
      無需加入貨幣碼

    關於中文資料的輸入

    系統預設資料庫是“繁體中文”,所有中文文字、語句均應以“繁體中文”輸入,在網站上的“簡體中文”是由系統自動轉換而成的。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Purchase Order

    Purchase Order


    “訂單管理”是整套網上業務的核心之一,為了能讓日常的管理更有效率,請您細心閱讀這份指南。

    當會員從“網上商店”挑選了有興趣的產品,並把產品放入“購物車”後,便可進行結帳,在顧客完成幾個步驟後,包括“選擇貨運方式”、“選擇付款方式”、以及最後確認無誤後,按下“確認”並完成訂購程序,系統便會把訂購資料記錄,並且向顧客及管理員發出訂購確認通知。

    這時管理員便需要盡快處理,以便讓顧客能知悉訂單狀態。一般情況下,我們建議管理員每天最少檢查和處理一次“訂單記錄”,日常亦需關注一些未完成的訂單。

    進入“購物訂單”管理:
    1. 點擊主選單的“訂單處理/客戶管理”

    2. 點擊左選單的“購物訂單”

    3. 選擇相關訂單

    訂單型式:
    • 已記錄的訂單
      完成所有訂購流程的訂單

    • 待完成的訂單
      未完成訂購流程的訂單,主要是線上付款未交易成功,管理員可根據需要手動確認

    針對購物訂單的“浮動按鈕”:
    • 處理訂單
      針對更新訂單的每一個處理狀態,讓系統記錄,並選擇是否透過“電子郵件”和“手機短訊”通知顧客。

      • 更新狀態
        選擇一項適合的狀態名稱

      • 備註
        若有需要,可輸入有關該項訂單的備注,亦可選擇是否向顧客通知

      • 積分
        檢視該項訂單顧客可獲得的“現金積分”,可選擇是否批核這些積分給顧客

      • 產品寄出日期
        若有寄出的日期,可點擊“日曆”按鈕選擇日期

      • 產品送貨日期
        若有送貨的日期,可點擊“日曆”按鈕選擇日期

      • 貨運參考編號
        若有貨運編號,例如“郵政編號”、“速遞編號”、“掛號通知”

      • 電郵通知訂單更新
        選取後系統會透過電腦通知顧客

      • 短訊通知訂單更新
        選取後系統會透過手機短訊通知顧客

      • 郵件語言
        請選擇適合顧客的語言,例如知悉顧客是歐美地區,則選擇“英文”

      • 保留郵件副本
        若選擇了電郵通知,可將更新電郵副本保留,供日後需要時參考

    • 訂單資料
      管理員可檢視這項訂的所有資料。

      • 訂購產品資料
        訂單的訂購產品資料、售價、小計、運費、優惠金額、應收總計

      • 訂單基本資料
        訂單的日期、編號、顧客名稱及群組、類型、顧客的IP及國家

      • 訂購客戶資料
        訂單的顧客資料

      • 訂購貨運資料
        根據顧客要求的貨運資料

      • 訂購帳單資料
        根據顧客要求的帳單資料

    • 狀態記錄
      由“下”至“上”的訂單狀態處程過程記錄。

      • 新增日期
        記錄狀態的日期

      • 郵件通知客戶
        有否透過電郵通知顧客

      • 短訊通知客戶
        有否透過手機短訊通知顧客

      • 狀態
        處理的狀態

      • 備註欄
        “付款閘道傳回訊息”、“顧客結帳時輸入的備注”,“管理員更新時輸入的備注”

    • 列印 - 列印這項訂單的收據

    新進訂單通知方式:
    • 顧客
      “電子郵件”

    • 管理員
      “電子郵件”、“手機短訊”、“傳真文件”

    更新訂單狀態通知:
    • 顧客
      “電子郵件”、“手機短訊”

    針對訂單的動作:
    • 編輯
      更新訂單的狀態、產品貨運資料、向顧客發出通知

    • 刪除
      刪除“錯誤”、“過久未完全”、“重複的訂單”

    • 資訊
      檢視訂單的資料

    注意事項:
    • 系統被記錄的訂單並不表示成功收取貨款,如果您的訂單是透過付款閘道收款,請登入付款閘道供應商的帳戶,並確認款項收妥方可處理產品的付運

    • 請細心核對每項訂單的資料,包括顧客資料、要求的貨運地點、帳單資料等,若有需要,請跟顧客聯絡以確認資料無誤,並且在產品付運前確保已收妥貨款

    • 建議在接到新訂單後,若資料無誤,保留二十四小時後才處理付運,因中途若出現問題也有機會處理

    • 如訂單透過線上付款閘道收款,請比對客戶的IP國家與訂購者國家是否一致,或利用付款閘道供應商的工具檢視國家地區資料,若有懷疑,請參考付款閘道供應商的指引向顧客索取身份証明的文件,以減少網上詐騙帶來的損失

    • 在一般情況下,“待完成的訂單”是顧客在結帳時系統預先記錄該訂單資料,若順利完成線上付款交易,將自動轉為“已記錄的訂單”,但若顧客沒有完成線上付款或過程中出現問題,則訂單型式仍處於“待完成的訂單”,如檢查線上付款無誤,管理員應手動進行確認


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Attribute Management

    Attribute Management


    “商品特性”能允許您在某一項產品上,預先設定可供顧客在訂購時選擇更合適的產品細節,而且有效減少收到訂單後的種種跟進工作。

    例如您正在售賣的西褲,應該具備不同的“顏色”、“腰圍”、“褲長”等,以供顧客選購,而透過“商品特性”的預先設定,您便可自定產品選擇上的各種“選項名稱”和“選項值”。

    在您的‘網上商店’銷售的產品,都可以個別地套用合適的“商品特性”以解決同款產品但具備多樣化的訂購選擇,而且每種特性選擇可設定獨特的“差價”。

    例如某一衣服產品的正常售價是每件一百圓,若顧客選擇“大碼”則需多付十圓,意味這件“大碼衣服”的每件售價將會是一百一十圓。

    要在產品中增加“商品特性”,必需預先完成上一節指南介紹的“商品特性設定”。

    進入“商品特性管理”:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“商品特性管理”

    3. 或 在“產品管理”中點擊針對產品的“特性選擇”動作

    新增“商品特性”產品:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“商品特性管理”

    3. 點擊主螢幕的“增加”按鈕

    4. 選擇產品的目錄

    5. 選擇相關產品

    6. 點擊主螢幕的下方的“編輯”按鈕

    7. 剔取合適的“商品特性”和選擇其他合適的項目

    8. 完成後按“儲存”或“更新”,或按“返回”放棄並返回列表

    每項“商品特性”包含的資料:
    • “商品特性”名稱
      透過剔取“選擇方格”來決定是否套用

    • 增/減選擇
      如該項特性具有“差價”,則可透過選擇“+”(增加差價)或“–”(減少差價),如沒有設定“差價”則不需選擇

    • 選項的差價
      如該項特性具有“差價”,請輸入差價的數值,例如“10”,如沒有差價請留空

    • 排序
      針對特性在下拉選單的先後排序,如沒有刻意設定,系統將以“商品特性”名稱的筆劃來自動排列

    針對“商品特性”的動作:
    • 新增產品
      從已建立的產品裏挑選一項並套用商品特性

    • 編輯
      修改已經套用商品特性的產品資料

    • 刪除
      將該產品的商品特性刪除,此刪除動作只針對商品特性資料,不會把原有產品刪除

    注意事項:
    • 如有為產品的商品特性“設定差價”,則差價的貨幣是以您商店的“預設貨幣”為基礎

    • 若產品套用了商品特性,顧客應在放進“購物車”前選擇,而完成訂購後的訂單,雙方的訂購產品資料都會特別地註明所選的商品特性

    • 若產品套用了商品特性,在顧客選擇了並完成訂購程序後,有關產品的商品特性無法再修改

    • 產品的特性差價,會根據訂購數量反影在訂單總計裏,並連同其他應收款項一併計算


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .CN domain name?

    Who can register a .CN domain name?


    Regarding to CNNIC request for document submission.

    For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:

    • Copy of a valid China Business Registration Certificate, and
    • Copy of applicant's China Citizen Identity Card, and
    • Copy of a valid ICP license


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

  • MySQL - How do I export or backup a MySQL Database

    MySQL - How do I export or backup a MySQL Database


    You can easily create a database dump (export/backup) of a databases used by phpMyAdmin.

    This tutorial will outline the steps required to export or backup your MySQL databases.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to running a ASP.NET page

    How to running a ASP.NET page


    Sorry, Our servers are running under Linux, we are unable to provide ASP.NET on Linux.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Usefull Server Path Information

    Usefull Server Path Information


    Here are the applications paths. If you do not see what you are looking for, please contact us.

    • Sendmail:
      /usr/sbin/sendmail
    • Perl:
      /usr/bin/perl
    • PHP:
      /usr/bin/php
    • cURL:
      /usr/bin/curl
    • Pear:
      /usr/bin/pear
    • GET:
      /usr/bin/GET
    • Python:
      /usr/bin/python
    • FFmpeg:
      /usr/bin/ffmpeg
    • ImageMagick:
      /usr/bin/
    • Convert Path for ImageMagick:
      /usr/bin/convert
    • Web Page Path:
      /var/www/vhosts/domainname/httpdocs
    • Root Path:
      /var/www/vhosts/domainname/
    • CGI-BIN Path:
      /var/www/vhosts/domainname/cgi-bin/
    • Subdomains Path:
      /var/www/vhosts/domainname/subdomains/subdomain
      Example: http://subdomain.ec2biz.com


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to parse .php files as PHP5

    PHP - How to parse .php files as PHP5


    By default .php files are parsed as PHP4 on ec2Link.com Website Hosting servers.

    All files extension in .php, .php3, and .php4 are handled by PHP4.
    All files extension in .php5 are handled by PHP5.

    If you prefer that all files be parsed as PHP5, please create or change the .htaccess file with the following line:

    AddHandler fcgid-script .php

    Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to use FileZilla to upload your website

    How to use FileZilla to upload your website


    In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

    FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

    Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

  • Browser

    Browser


    Browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user to quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

    Some of the web browsers available for personal computers include Internet Explorer, Mozilla Firefox, Safari, Netscape, and Opera in order of descending popularity (as of August 2006). Web browsers are the most commonly used type of HTTP user agent. Although browsers are typically used to access the World Wide Web, they can also be used to access information provided by web servers in private networks or content in file systems.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Mail

    E-Mail


    Electronic mail (abbreviated "e-mail" or, often, "email") is a store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.

    The term "e-mail" (as a noun or verb) applies both to the Internet e-mail system based on the Simple Mail Transfer Protocol (SMTP) and to intranet systems allowing users within one organization to e-mail each other. Often these workgroup collaboration organizations may use the Internet protocols for internal e-mail service.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • e-Commerce

    e-Commerce


    Electronic Commerce is exactly analogous to a marketplace on the Internet.

    Electronic Commerce (also referred to as EC, e-commerce eCommerce or ecommerce) consists primarily of the distributing, buying, selling, marketing and servicing of products or services over electronic systems such as the Internet and other computer networks.

    The information technology industry might see it as an electronic business application aimed at commercial transactions; in this context, it can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, at some point in the transaction's lifecycle, although of course electronic commerce frequently depends on computer technologies other than the World Wide Web, such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SWF (Flash Animations)

    SWF (Flash Animations)


    SWF is a proprietary vector graphics file format produced by the Flash software from Adobe (formerly Macromedia). Intended to be small enough for publication on the web, SWF files can contain animations or applets of varying degrees of interactivity and function. SWF is also sometimes used for creating animated display graphics and menus for DVD movies, and television commercials.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SPAM

    SPAM


    Spamming is the abuse of electronic messaging systems to send unsolicited bulk messages, which are universally undesired. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, mobile phone messaging spam, internet forum spam and junk fax transmissions.

    Spamming is economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the barrier to entry is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by Internet service providers, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 微軟證實Hotmail個人資料遭竊取

    微軟證實Hotmail個人資料遭竊取


    根據BBC(英國廣播公司)報導,微軟公司的Windows Live Hotmail遭到網絡黑客入侵,超過萬個hotmail客戶資料遭到竊取,這些資料多數來自歐洲,微軟並證實遭竊取的密碼都是正確的。

    科技網誌neowin.net說,黑客除了盜取帳號密碼之外,又把盜取到的資料全數公布到網路上,超過上萬個hotmail帳戶的細節,2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

    Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者,受害者點選後,會被導向釣魚網頁,就會洩漏了個人的機密資訊給予攻擊者,如個人的信用卡號碼、密碼、帳號等。

    微軟目前表示,他們已經知悉此事,並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮,若果個人資料遭到竊取,可能會有更多後續麻煩的事端。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder 4.2

    Parallels Plesk Sitebuilder 4.2


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • If You're Going To Steal Software, Steal From Us: Microsoft Exec

    If You're Going To Steal Software, Steal From Us: Microsoft Exec


    Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

    By Paul McDougall
    InformationWeek
    12, 2007 03:00

    If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

    The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

    The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

    But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

    "We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

    Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

    "You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

    Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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