Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

Pre-Sale Services

How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

What is the maximum email size I can send and receive ?
What is the maximum email size I can send and receive ?

The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

For bigger files you have to use your FTP!

And the maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Windows Mail Setup Tutorial
Windows Mail Setup Tutorial

Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to configure Outlook Express With POP Before SMTP Relay
How to configure Outlook Express With POP Before SMTP Relay

Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 5 minute.

In other words, you need to check your mail first, only then you can send your messages.

To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Microsoft Outlook Setup Tutorial
Microsoft Outlook Setup Tutorial

In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook, which is part of Microsoft Office.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Eudora 6 For PC Email Tutorial
Eudora 6 For PC Email Tutorial

In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Eudora, which is available for PC and MAC.
Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

Greylisting
Greylisting

Greylisting
Greylisting reduces the amount of unsolicited e-mail (SPAM) delivered to e-mail addresses by capitalizing on spammers’ reluctance to configure their mail servers properly.

Since most spammers do not retry sending email, the greylisting initially refuses all mail from unknown sources and accepts them on a later retry. This technology can cut spam as much as 95% of spam.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PNG (Portable Network Graphics)
PNG (Portable Network Graphics)

PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Mail
E-Mail

Electronic mail (abbreviated "e-mail" or, often, "email") is a store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.

The term "e-mail" (as a noun or verb) applies both to the Internet e-mail system based on the Simple Mail Transfer Protocol (SMTP) and to intranet systems allowing users within one organization to e-mail each other. Often these workgroup collaboration organizations may use the Internet protocols for internal e-mail service.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Internet Protocol
Internet Protocol

Internet Protocol (IP) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)—in simpler terms, a computer address. Any participating network device—including routers, computers, time-servers, printers, Internet fax machines, and some telephones—can have their own unique address.

An IP address can also be thought of as the equivalent of a street address or a phone number (compare: VoIP (voice over (the) internet protocol)) for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network.

IP addresses can appear to be shared by multiple client devices either because they are part of a shared hosting web server environment or because a proxy server (e.g., an ISP or anonymizer service) acts as an intermediary agent on behalf of its customers, in which case the real originating IP addresses might be hidden from the server receiving a request. The analogy to telephone systems would be the use of predial numbers (proxy) and extensions (shared).

IP addresses are managed and created by the Internet Assigned Numbers Authority (IANA). The IANA generally allocates super-blocks to Regional Internet Registries, who in turn allocate smaller blocks to Internet service providers and enterprises.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
HTML5
HTML5

HTML5 is currently under development as the next major revision of the HTML page standard.

Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

Plesk 9 Reseller's Guide
Plesk 9 Reseller's Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 10 Reseller’s Guide
Plesk 10 Reseller’s Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

This guide is intended for hosting services resellers who are going to use Parallels Plesk Panel 10 as Reseller users.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
MySQL - How do I create a MySQL backup?
MySQL - How do I create a MySQL backup?

There are easy ways to go about backing up your MySQL databases.

Backup using phpMyAdmin(DB WebAdmin). To do this, follow these steps.
1. Login to your Plesk control panel.
  (e.g. https://yourdomain.com:8443)
2. Choose and click your domain name.
3. Click the Databases icon.
4. Choose and click your database to want to backup.
5. Click the DB WebAdmin Icon.
6. On the pop-up window, you will see the screen of phpMyAdmin.
7. Click the database name on left side.
8. Click the hyperlink of Export Tab.
9. Click the Select ALL link shown in gray. The check Save as file and click GO.
10. You will be asked to save the .sql file to the hard drive. Click Save.
11. Choose the location to save to and click Save. Your database has now been exported.
12. Please be patient, the process may take a few minutes.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 11 Administrator’s Guide
Plesk 11 Administrator’s Guide

With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

This guide is intended for server administrators who are going to manage Parallels Panel 11 and Customer and Business Manager. This document also includes instructions about offering Web Presence Builder in the Try and Buy (or trial) mode.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to publish to a server from iWeb using integrated FTP
How to publish to a server from iWeb using integrated FTP

In this tutorial you're about to learn how to upload your website content via FTP client software called iWeb.

iWeb is a template-based WYSIWYG website creation tool developed by Apple Inc. Users can then publish their websites to MobileMe or another hosting service.

Designing a website may seem difficult, but with iWeb, it's easily within your reach. Create your site using themes. Customize it with photos, movies, text, and widgets. Then publish to MobileMe or any other hosting service. iWeb even notifies Facebook when your site changes and adds a link to your profile so your friends stay up to date.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

UEBIMIAU
UEBIMIAU

UebiMiau is a web-based e-mail client written in PHP It is a free software distributed under GPL terms, see www.gnu.org for more informations. You can use or redistribute this software, but need preserve the credits of author.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
4images
4images

4images is a powerful web-based image gallery management system. Features include comment system, user registration and management, password protected administration area with browser-based upload and HTML templates for page layout and design.

By using the integrated template system the design and layout can be customized easily. 4images is multilingual: an external language file can be used for translation in other languages.

More features are: RSS feeds, search engine, automatic thumbnail generation, extensive user administration, upload function for users, showing IPTC and EXIF data of images, rating of images, spam protection, protection against hotlinking, newsletter, e-cards, integrated database backup function, etc.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Xrms
Xrms

XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc.XRMS generally falls into the category of application known as Customer Relationship Management (CRM), Sales Force Automation (SFA), with aspects of Business Intelligence (BI). Basically, if your company needs to manage relationships with your customers and business partners, XRMS should be able to fulfill your needs.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
VideoDB
VideoDB

VideoDB is a database to manage your personal video collection.

It's mainly designed for videofiles but you can also put your DVDs and VHS tapes in it.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
DotClear
DotClear

It features W3C standards-compliant output (and a built-in X/HTML validation request system), RSS and Atom syndication, full Unicode support, the ability to write posts using either XHTML or wiki syntax, as well as being multi-user with multiple levels of access.

Dotclear has encountered large success in France, and has some following in Belgium as well.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How do I change DNS records if my domain is registered with Directnic?
How do I change DNS records if my domain is registered with Directnic?

If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com
2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
3. Replace the nameserver information listed with the below.
  ns1.powersx.com
  ns2.powersx.com
4. Click on the Modify button at the bottom of the page and you're done.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my domain is registered with GoDaddy?
How do I change DNS records if my domain is registered with GoDaddy?

If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:
1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
4. Select Custom nameservers (I host my domains elsewhere.).
5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
  ns1.powersx.com
  ns2.powersx.com
6. Click OK at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my HK domain is registered with HKDNR?
How do I change DNS records if my HK domain is registered with HKDNR?

If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to the HKDNR account http://www.hkdnr.hk
2. Select your domain name from the Manage Domain Name.
3. Click the Modify DNS (MNS) link on Domain Information Manager.
4. Enter our name server information to Name Server(1) and Name Server(2) to below.
  ns1.powersx.com
  ns2.powersx.com
5. Click Submit at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to transfer my existing domain name to "Focus Network Company"?
How to transfer my existing domain name to "Focus Network Company"?

When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

Requirements for successful domain name transfer
- The domain name to be transferred is not in 'Locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com .net .org .us .biz .info .name.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Customers Analysis
Customers Analysis

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

進入“客戶類型分析”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“客戶類型分析”
每項“客戶類型分析”包含的資料：
- 性別統計
- 國家統計
- 年齡統計
針對“客戶類型分析”的動作：
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Files Manager
Files Manager

“檔案總管”能讓您上載各類檔案文件，由於我們的“網上商店”系統未有提供FTP功能，所以便需透過“檔案總管”進行“上載”、“下載”、以及檔案的管理。

您能上載一些檔案文件或網頁文件供顧客瀏覽。

進入“檔案總管”：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“檔案總管”
“檔案總管”包含的資料：
- 檔名
  必需以英文或數字組成，其中可包含的符號只有“-”、“_”，其他符號、空格、中文字等皆不應存在
- 資料夾
  存放檔案的目標位置
- 網址連結
  上傳檔案後的參考連結
針對“檔案總管”的動作：
- 上傳檔案
  從您的電腦挑選欲上載的檔案，例如“圖片”、“PDF”、“Flash動畫”等，每次最多可同時上傳五個檔案
- 新增檔案
  新增一個純文字檔案
- 重新整理
  從當前資料夾位置從返回目錄的最上層
- 編輯
  編輯已建立的純文字檔案，請勿直接編輯其他非純文字的文件
- 刪除
  將已建立或上載的檔案從目錄刪除
- 資訊
  檢視檔案的資料，例如“參考網址連結”、“修改日期”等
注意事項：
- 每個上載或建立的檔案，最大體積為5MByte
- 所有上載或建立的檔案，將會佔據您的可用硬碟空間，所以請定時刪除已沒使用的檔案
- 如您上傳的檔案主要是供顧客下載或瀏覽，請善加利用“參考網址連結”，並且需加入到適當的HTML內
- 所有上載或建立的檔案，請自行了解相關的技術及應用細節，我們並不提供上述的免費支援服務
- 請勿上載或建立“違反法律”、“侵犯知識產權”、“色情相關”、“違反我們服務條款”的檔案
- 請勿將上傳後的檔案，張貼或類似型式出現在其他網站，這樣會引致超過伺服器正常工作量，並且耗用大量頻寬，此乃屬不允許之過份使用資源
- 切勿上傳可執行的檔案，例如“CGI”、“PHP”、“ASP”、“EXE”等，此類檔案將會危害系統的安全，如有上傳可執行、帶病毒、以及木馬程序，一經發現，我們將在不另通知情況下，暫停您的整個網站，而且若因此令我們的伺服器受損或被侵入，您將要為此負責。
*** The above information is for reference only, Please seek independent technical advice if found necessary.
感謝詞

感謝詞

首先感謝您選用Ec2Biz電子商務系統。現時在亞洲各國，由以日本、台灣等地區的電子商務及網上營商已經發展成熟，而香港亦因擁有國際金融中心及先進的物流科技等重要資源，使得電子商務對各大中小企業來說已是公司業務的重要成功因素。

以往由於很多公司受資源所限，要發展電子商務需面對種種障礙，例如沒有熟識有關技術的工程人員、對投資網絡器材及日後維護顯得難以入手，以致業務未能盡享網上營商所帶來的巨大商機。

今天我們馮著多年網絡系統的設計及改良，規劃出國際水準的電子商務管理軟件、配合先進而安全穩定的美國原裝伺服器機組及防火牆設備，並由專業的工程人員分組管理及監察整個系統的運作。

我們深信貴公司的基本業務配合Ec2Biz的電子商務系統，以最低的投資，享受國際市場上達致最高的競爭能力及回報。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Support Tickets
Support Tickets

“支援服務記錄”能提供高效率、管理簡易的雙向溝通環境，比一般只依靠電子郵件進行通信的模式不同。

當顧客（查詢者）需要向店主查詢問題的時候，只要直接在“聯絡我們”的頁面輸入個人資料及問題的內容，簡單地點擊“寄出”，系統便會記錄該項查詢，並且即時向“查詢者”及管理員發出確認郵件。

當管理員知悉及回覆查詢後，系統便會記錄往後的答覆，並同時發出電郵通知“查詢者”，而“查詢者”可點擊郵件內的連結，再次到達您網站的“聯絡頁”檢視管理員的回覆細節，“查詢者”亦可在需要時在“聯絡頁”提出“回應”。
整個查詢過程，“查詢者”均可隨時隨地在“聯絡頁”辦理所有查詢、檢視、回應，系統亦會將每一項查詢主題的來龍去脈一一記錄，以便管理員掌握這些客戶服務中的資訊。

支援查詢的範圍主要可針對“一般查詢”、“產品查詢”、“訂單查詢”等等，這些查詢的記錄必需是經由“聯絡頁”處理，凡經其他途徑例如電子郵件、電話處理的情況下，這項功能是沒法記錄的。

這份指南將介紹“支援服務記錄”中的各項設定。

“部門設定”包含以下資料：
- 查詢部門名稱
  “中英文”的自訂部門名稱，供“查詢者”提出針對部門的選擇，亦提供“管理員”回覆時的所屬部門選擇。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
“重要程度設定”包含以下資料：
- 重要程度名稱
  “中英文”的自訂重要程度名稱，供“查詢者”提出針對重要性的選擇。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
“查詢狀態設定”包含以下資料：
- 查詢狀態名稱
  “中英文”的自訂查詢狀態名稱，讓雙方知悉查詢項目的處理狀態、流程，一般預設狀態是“等待處理”。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
“職員設定”包含以下資料：
- 職員名稱
  “中英文”的自訂職員名稱，讓管理員以不同身份進行回覆。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
注意事項：
- 我們已經預先設定了若干常用的名稱，如您仍覺不足，則可再新增希望使用的名稱。
- 請於“初始設定”時妥善設定，日後新增名稱是可以的，但切勿刪除已建立的名稱，這樣將引致已記錄的“支援服務記錄”不能對應。
- 上述名稱應採用簡短易理解的政策，切勿輸入長篇的說明。
針對“支援服務記錄”的動作：
- 編輯
  修改已經建立的“中英文”名稱、改變預設值。
- 刪除
  刪除已經建立的“中英文”名稱，己運作的商店不宜進行刪除動作
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Member Setting
Member Setting

在我們的系統裏，會員的定義跟顧客相同，所有曾到達您的商店並完成登記的人仕，他／她們便是您的會員，而會員資料亦是您業務資產之一，請善用會員資料。

這份指南將介紹在系統裏針對會員的各項設定。

“會員設定”包含的資料：
- 新會員的預設群組
  若您有設立不同的“客戶群組”，則需選擇一個預設的新登記會員群組
- 新增客戶批核選擇
  若您的網上業務屬B2B型式，可指定所有新登記的會員是否需由管理員批核資格
- 非認可批核會員不能觀看售價
  若您的網上業務屬B2B型式，可指定未被批核的會員能否觀看產品售價
- 非會員使用告知好友產品資訊
  是否讓未登記的人仕使用“告知好友”功能
- 瀏覽自動登入
  啟用這個功能後，會員可無需每次到達您的商店均要進行登入程序，系統會利用cookies進行會員身份辦認
- 性別輸入欄
  是否讓會員登記時輸入“性別”
- 生日輸入欄
  是否讓會員登記時輸入“出生日期”
- 公司名稱輸入欄
  是否讓會員登記時輸入“公司名稱”
- 第二行地址欄位
  是否讓會員登記時輸入“第二行地址”
- 地區輸入欄
  是否讓會員登記時輸入“地區”
- 會員私人地址簿
  每個會員擁有的“私人地址簿”
注意事項：
- 一般情況下，除“初始設定”外，日後不宜修改針對會員的設定，否則影響不同時期登記會員的資料出現差別，亦容易破壞會員在資料庫的記錄。
- 如您的網上業務屬“零售”性質，則應設定會員登記“無需批核”和“能夠觀看產品售價”
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Summit 2008 Agenda Announced by Parallels
Summit 2008 Agenda Announced by Parallels

Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

"The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

Agenda Highlights
The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

Featured speakers include:
- Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.
- Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.
- Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.
- Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.
Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

Register, Reserve Hotel before April 19
Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
33 Million Domains Registered in 2007
33 Million Domains Registered in 2007

Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

Below is a summary of the report:

In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Pre-Beta Release of Windows 7
Pre-Beta Release of Windows 7

Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

Dig into this site to see what's coming.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
If You're Going To Steal Software, Steal From Us: Microsoft Exec
If You're Going To Steal Software, Steal From Us: Microsoft Exec

Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

By Paul McDougall
InformationWeek
12, 2007 03:00

If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

"We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

"You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
「.tel」域名時代來臨，勢成全球電話簿

「.tel」域名時代來臨，勢成全球電話簿

所有個人或企業，於2009年2月3日起可以註冊「.tel」域名，作為對外溝通的渠道。這新域名特別針對流動上網，據報道，美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

「.tel」域名的特點是讓企業將所有聯繫方法，如電話、傳真、電郵等放在「.tel」，讓網民更方便與企業聯絡，甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息（Instant Messaging）工具、博客平台甚至語音電話（VoIP）服務等低成本通信渠道來降低其成本，從而做到既省錢又能加強客戶服務。

「.tel」域名不同其他網域名稱的部分，在於不需有自己的IP，就能直接有完整網頁的呈現，並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存，並同時被大眾所查閱，在透過其他常用軟體的支援下，點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

Telnic表示，他們會以「先到先得」的方式處理申請，預計一些極具吸引力的域名將很快會被搶購一空。

全球網民在香港時間2009年2月3日23時起，就可到Telnic的網站 http://telnic.org 登記，每個.tel域名售300美元，為期3年，之後每年20美元。

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Summit 2008 Agenda Announced by Parallels

33 Million Domains Registered in 2007

Pre-Beta Release of Windows 7

If You're Going To Steal Software, Steal From Us: Microsoft Exec

「.tel」域名時代來臨，勢成全球電話簿