Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

Domain Names Knowledge

How do I change DNS records if my domain is registered with Directnic?
How do I change DNS records if my domain is registered with Directnic?

If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com
2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
3. Replace the nameserver information listed with the below.
  ns1.powersx.com
  ns2.powersx.com
4. Click on the Modify button at the bottom of the page and you're done.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

How to configure Outlook Express With POP Before SMTP Relay
How to configure Outlook Express With POP Before SMTP Relay

Our use different SMTP relays for sending mail - POP before SMTP. In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for 5 minute.

In other words, you need to check your mail first, only then you can send your messages.

To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers address.

In this tutorial we will learn how to setup Outlook Express with POP Before SMTP Relay.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What is the maximum email size I can send and receive ?
What is the maximum email size I can send and receive ?

The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

For bigger files you have to use your FTP!

And the maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Windows Mail Setup Tutorial
Windows Mail Setup Tutorial

Windows Mail in Windows Vista addresses today's serious concerns about junk mail, e-mail, and phishing attacks, while adding new features that help you search and manage the increasing volume of e-mail messages that you receive.

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Windows Mail, which is a pre-installed component of Windows Vista.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Mozilla Thunderbird for Windows Email Setup Tutorial
Mozilla Thunderbird for Windows Email Setup Tutorial

In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What is mail policy and email limits?
What is mail policy and email limits?

Mail Limits

There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 300 emails per domain and 700 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

Mailing Lists Rules
1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.
2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.
3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.
4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

E-Mail
E-Mail

Electronic mail (abbreviated "e-mail" or, often, "email") is a store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.

The term "e-mail" (as a noun or verb) applies both to the Internet e-mail system based on the Simple Mail Transfer Protocol (SMTP) and to intranet systems allowing users within one organization to e-mail each other. Often these workgroup collaboration organizations may use the Internet protocols for internal e-mail service.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
HTML5
HTML5

HTML5 is currently under development as the next major revision of the HTML page standard.

Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
JPG (File Interchange Format)
JPG (File Interchange Format)

JPEG is a commonly used standard method of compression for photographic images. The name JPEG stands for Joint Photographic Experts Group, the name of the committee who created the standard. The group was organized in 1986, issuing a standard in 1992 which was approved in 1994 as ISO 10918-1. JPEG should not be confused with MPEG, the Moving Picture Experts Group, which produces compression schemes for motion pictures.

JPEG provides for lossy compression of images (although there are variations on the standard baseline JPEG which are lossless). The file format which employs this compression is commonly also called JPEG; the most common file extension for this format is .jpg, though .jpeg, .jpe, .jfif and .jif are also used.

JPEG itself specifies both the codec defining how an image is transformed into a stream of bytes, and the file format used to contain that stream. The file format is known as 'JPEG Interchange Format' (Often confused with the JPEG File Interchange Format), and is specified in Annex B of the standard. It is possible for JPEG data to be embedded in other file types, such as TIFF format images.

JPEG/JFIF is the format most used for storing and transmitting photographs on the World Wide Web. For this application, it is preferred to formats such as GIF, which has a limit of 256 distinct colors that is insufficient for color photographs, and PNG, which produces much larger image files for this type of image. The compression algorithm is not as well suited for line drawings and other textual or iconic graphics, and thus the PNG and GIF formats are preferred for these types of images.

The MIME media type for JPEG is image/jpeg (defined in RFC 1341).

*** The above information is for reference only, Please seek independent technical advice if found necessary.
SSL
SSL

Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
HTML
HTML

short for HyperText Markup Language, is the predominant markup language for the creation of web pages. It provides a means to describe the structure of text-based information in a document — by denoting certain text as headings, paragraphs, lists, and so on — and to supplement that text with interactive forms, embedded images, and other objects. HTML is written in the form of labels (known as tags), created by greater-than signs (>) and less-than signs (<). HTML can also describe, to some degree, the appearance and semantics of a document, and can include embedded scripting language code which can affect the behavior of web browsers and other HTML processors.

HTML is also often used to refer to content of the MIME type text/html or even more broadly as a generic term for HTML whether in its XML-descended form (such as XHTML 1.0 and later) or its form descended directly from SGML (such as HTML 4.01 and earlier).

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Microsoft recommends against usage of SHA-1
Microsoft recommends against usage of SHA-1

Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
If You're Going To Steal Software, Steal From Us: Microsoft Exec
If You're Going To Steal Software, Steal From Us: Microsoft Exec

Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

By Paul McDougall
InformationWeek
12, 2007 03:00

If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

"We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

"You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
如何利用異地備份隬補防毒軟件的不足

如何利用異地備份隬補防毒軟件的不足

從世衛在2009年4月24號發出的第一個人類豬流感個案開始，至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界，惡性攻擊病毒每天在不斷的增加、更新和改變，而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響，是企業I.T.部門經常要面對的挑戰。

企業單靠病毒掃描軟件並不足夠

根據美國FBI 2005的研究指出，約84%的公司會受到惡性病毒的攻擊。另外，美國網絡安全協會(Cyber Secure Institute) 的報告指出，企業為了清除各項病毒的花費高達90億美元！無論您為電腦做再好的隔離措施，例如擁有最新的防病毒軟件和頻密的病毒掃描，病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案，例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以，企業要防範數據丟失帶來的災難性影響，單靠病毒掃描軟件並不足夠。

設立災難性回復方案才能治本

其實要解決以上問題就要從根本著手，第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution)，而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup)，這樣，當遇到病毒入侵造成數據丟失，企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上，把受到感染或是有故障的電腦復原到正常狀態，確保企業持續運作，儲存於電腦內的業務數據亦能得以保存。

有資深企業備份經驗的Ahsay 銷售部經理候健生指出：「如何為企業設立有效和快速的災難復原方案是一個很大的課題，大小企業都需要正視。但對中小企來說，由於資源所限，加上公司內未必有專門負責I.T.方面的人員，所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件，可以滿足基本備份需要。但這些軟件只能夠作本地備份，一旦公司的電腦受到病毒侵襲，用作儲存備份的電腦或伺服器亦可能已經中毒，導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件，才能確保災難復原能發揮功效，因為就算本地公司內所有電腦和伺服器都已經中毒，儲存於異地的鏡像備份數據亦不會受到感染，企業便可快速地把電腦鏡像直接從異地恢復到電腦上，達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

關於Ahsay

Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港，目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商，並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Google 7.68 Terabits Per Second Cable
Google 7.68 Terabits Per Second Cable

Search giant finalizes plan for Pacific fiber being ran.

The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Pre-Beta Release of Windows 7
Pre-Beta Release of Windows 7

Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

Dig into this site to see what's coming.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

文字輸入處理
文字輸入處理

對於商貿網站而言，內容文字佔著整體美觀感的重要環節，每頁適當地以整齊編排和簡短字數表達意思，可令訪問者看得容易理解和輕鬆，亦增強貴公司的企業型像。

在我們的系統裏已內置了容易操作的HTML編輯器，可針對產品內容簡介及各訊息頁面進行編輯或修改，這編輯器的基本使用方式跟普通文書處理軟件很接近，如有一般文書處理的經驗，在使用上應很快熟習，當然我們仍建議在正式編輯資料前先模擬試驗多次，可減少錯誤的出現。

以下是一些文字編排的注意事項：
- 除英文字元外，中文、日文和韓文(如有)，可為每個字元加空格以增加美觀
- 英文和數字請採用標準字元，請盡量不要輸入全型字元
- 應刪除所有整段文字的開頭、結尾的空格和空行。
- 特別的符號、“注音中文字”或“香港增補字符集”( http://www.info.gov.hk/digital21/chi/hkscs/ )乃非標準字元，部份訪問者的電腦未有裝設此類字集，會出現亂碼情況，所以應盡量不要採用
- 如需輸入日文和韓文或其他雙位元文字，請自行了解相關的非標準字元問題，並應盡量不要採用
- 在相同頁面請勿同時存在英文以外的多種語言文字，例如中文加日文等，因會出現統一碼 (Unicode)不相容問題，引致出現亂碼情況
- 除標準英文字元外，其他文字均有一套相關的編碼，例如繁體中文是big5，簡體中文是gb，日文是shift-jis和EUC，每套編碼均不相同，所以應注意當輸入文字時，各種語言均不能同時存在(英文除外)，另外，當輸入時應注意所使用的電腦操作系統語言版本，例如以Windows輸入繁體中文，則該Windows必須是繁體版，其他亦然，因現時的電腦操作系統均為多語系相容，並可顯示各種語言文字，但實際輸入的文字在傳送到何服器時的編碼可能不同，並影響儲存或出現亂碼等問題
- 所有文字或圖型的編排應以簡單為基礎，因太複雜的編排會令訪問下載頁面增加需時，並可能出現無法整頁展示等問題
- 使用我們的HTML編輯器除了手作輸入外，亦可從其他途徑複制內容及貼上，但應注意勿貼上Microsoft Word的內容，因Microsoft Word的資料包含很多非必要而看不見的定義標籤，會令檔案增大及影響輸出
- 完成輸入後應預覽效果並在需要時作出修正
系統資料的輸入

所有數值相關的資料，例如售價、運費、數量等資料，只可使用“數字”和“.”，絕不可包含“英文字母”和“其他符號”。

正確的數值：
- 10
- 100
- 1000.5
- 10000.50
- 100000.50
- 1000000.50
- 10000000
不正確的數值：
- 10+
  包含了符號
- 一百
  系統不能辨認中國數字
- [1000.5]
  包含了符號
- １００００．５０
  系統不能辨認全型數字
- Ten Hundred Thousand
  系統不能辨認英文數目語法
- 1,000,000.50
  無需加入千位分隔點
- HK$10000000
  無需加入貨幣碼
關於中文資料的輸入

系統預設資料庫是“繁體中文”，所有中文文字、語句均應以“繁體中文”輸入，在網站上的“簡體中文”是由系統自動轉換而成的。

*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Mail Templates
E-Mail Templates

“電子郵件樣式”（包括SMS“傳送手機短訊”範本）能讓您預先編輯所有在“線上商店”網站的“電子郵件”範本，令您寄出的每一封郵件都具備專業風範，而且在管理上更有效率。

透過郵件範本，每封寄出的郵件內容都會被套用到相關的範本，而且透過預設標籤，一些重要的訊息均會直接在標籤中套用，令您節省以往需要撰寫全編郵件的時間。

郵件範本主要包含“上款”、“下款”、以及動態“標籤”所組成，並且以純文字型式儲存，避免收信者不能開啟帶HTML郵件的煩惱。

進入“電子郵件樣式”管理：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“電子郵件樣式”
3. 點擊主螢幕合適的範本名稱
“電子郵件樣式”包含的資料：
- 郵件主題 - 郵件的主題範本
- 寄出型式 - 這範本的寄出型式
- 郵件內客 - 郵件的內客範本
“電子郵件樣式”的動態“標籤”：
- 通用“標籤”：
  - [[EMAIL:SITE_NAME]]網站主題
  - [[EMAIL:SITE_DESCRIPTION]]網站說明 / 簡介
  - [[EMAIL:SITE_KEYWORDS]]網站關鍵字
  - [[EMAIL:HOME_URL]]網站網址
  - [[EMAIL:COMPANY_NAME]]公司名稱
  - [[EMAIL:COMPANY_ADDRESS]]商店地址
  - [[EMAIL:COMPANY_TEL]]公司聯絡電話號碼
  - [[EMAIL:COMPANY_FAX]]公司傳真機號碼
  - [[EMAIL:COMPANY_SERVICE_TEL]]客戶服務電話號碼
  - [[EMAIL:STORE_OWNER]]商店負責人名稱
  - [[EMAIL:STORE_OWNER_EMAIL]]主要電子郵件
  - [[EMAIL:STORE_ENQUIRY_EMAIL]]客戶查詢郵件地址
  - [[EMAIL:STORE_ORDER_EMAIL]]新訂單通知電郵地址
  - [[EMAIL:CURRENT_DATE]]當前日期
- “客戶新參加”自動回覆：
  - [[EMAIL:PENDING_APPROVAL_CONTENT]]“客戶新參加”待批核自動回覆內容
  - [[EMAIL:CASH_POINTS_CONTENT]]新會員獲贈“現金積分”說明內容
  - [[EMAIL:GIFT_VOUCHER_CONTENT]]新會員獲贈“電子禮券”說明內容
  - [[EMAIL:DISCOUNT_COUPON_CONTENT]]新會員獲贈“優惠券”說明內容
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_COMPANY]]會員或顧客公司名稱
  - [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址
  - [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址
- 新會員獲贈“電子禮券”說明：
  - [[EMAIL:GIFT_VOUCHER_AMOUNT]]電子禮券價值
  - [[EMAIL:GIFT_VOUCHER_CODE]]電子禮券啟用編號
  - [[EMAIL:GIFT_VOUCHER_REDEEM_URL]]電子禮券啟用超連結
- 新會員獲贈“優惠券”說明：
  - [[EMAIL:DISCOUNT_COUPON_RULE]]使用條款
  - [[EMAIL:DISCOUNT_COUPON_CODE]]禮券啟用編號
- 新會員獲贈“現金積分”說明：
  - [[EMAIL:CASH_POINTS_AMOUNT]]積分數量
  - [[EMAIL:CASH_POINTS_VALUE]]積分價值
- “客戶新參加”待批核自動回覆：
  - 沒有適用的標籤
- “客戶新參加”待批核通知：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_COMPANY]]會員或顧客公司名稱
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址
  - [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址
  - [[EMAIL:CURRENT_DATE]]當前日期
- “客戶新參加”通知：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_COMPANY]]會員或顧客公司名稱
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址
  - [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址
  - [[EMAIL:CURRENT_DATE]]當前日期
- “新訂單”自動回覆：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:USER_COMPANY]]會員或顧客公司名稱
  - [[EMAIL:ORDER_ID]]訂單編號
  - [[EMAIL:ORDER_DATE]]訂單日期
  - [[EMAIL:ORDER_CURRENCY]]訂單貨幣
  - [[EMAIL:ORDER_STATUS]]訂單狀態
  - [[EMAIL:ORDER_RECEIPT_URL]]訂單收據超連結
  - [[EMAIL:ORDER_PRODUCTS]]訂購產品資料
  - [[EMAIL:ORDER_TOTAL]]訂單總計
  - [[EMAIL:ORDER_DELIVERY_ADDRESS]]訂購貨運資料
  - [[EMAIL:ORDER_BILLING_ADDRESS]]訂購帳單資料
  - [[EMAIL:ORDER_PAYMENT_METHOD]]訂購付款方式
  - [[EMAIL:ORDER_COMMENTS]]訂單備註內容
- “新訂單”通知：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:USER_COMPANY]]會員或顧客公司名稱
  - [[EMAIL:ORDER_ID]]訂單編號
  - [[EMAIL:ORDER_DATE]]訂單日期
  - [[EMAIL:ORDER_CURRENCY]]訂單貨幣
  - [[EMAIL:ORDER_STATUS]]訂單狀態
  - [[EMAIL:ORDER_RECEIPT_URL]]訂單收據超連結
  - [[EMAIL:ORDER_PRODUCTS]]訂購產品資料
  - [[EMAIL:ORDER_TOTAL]]訂單總計
  - [[EMAIL:ORDER_DELIVERY_ADDRESS]]訂購貨運資料
  - [[EMAIL:ORDER_BILLING_ADDRESS]]訂購帳單資料
  - [[EMAIL:ORDER_PAYMENT_METHOD]]訂購付款方式
  - [[EMAIL:ORDER_COMMENTS]]訂單備註內容
- “新訂單”通知 (SMS)：
  - [[SMS:ORDER_ID]]訂單編號
- “線上查詢”聯絡自動回覆：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_COMPANY]]會員或顧客公司名稱
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:ENQUIRY_DATE]]查詢日期
  - [[EMAIL:ENQUIRY_DEPARTMENT]]查詢部門
  - [[EMAIL:ENQUIRY_PRIORITY]]查詢重要程度
  - [[EMAIL:ENQUIRY_CODE]]查詢編碼
  - [[EMAIL:ENQUIRY_SUBJECT]]查詢主題
  - [[EMAIL:ENQUIRY_COMMENTS]]查詢內容
  - [[EMAIL:ENQUIRY_PRODUCTS]]產品查詢
  - [[EMAIL:ENQUIRY_ORDER_ID]]相關訂單
  - [[EMAIL:SUPPORT_URL]]查詢網址
- “線上查詢”聯絡回應自動回覆：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:ENQUIRY_CODE]]查詢編碼
  - [[EMAIL:SUPPORT_URL]]查詢網址
- “線上查詢”聯絡回應自動回覆通知：
  - [[EMAIL:ENQUIRY_DATE]]查詢日期
  - [[EMAIL:ENQUIRY_SUBJECT]]查詢主題
  - [[EMAIL:ENQUIRY_COMMENTS]]查詢內容
- “線上查詢”聯絡通知：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_COMPANY]]會員或顧客公司名稱
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:ENQUIRY_DATE]]查詢日期
  - [[EMAIL:ENQUIRY_DEPARTMENT]]查詢部門
  - [[EMAIL:ENQUIRY_PRIORITY]]查詢重要程度
  - [[EMAIL:ENQUIRY_CODE]]查詢編碼
  - [[EMAIL:ENQUIRY_SUBJECT]]查詢主題
  - [[EMAIL:ENQUIRY_COMMENTS]]查詢內容
  - [[EMAIL:ENQUIRY_PRODUCTS]]產品查詢
  - [[EMAIL:ENQUIRY_ORDER_ID]]相關訂單
  - [[EMAIL:SUPPORT_URL]]查詢網址
- “線上查詢”聯絡通知 (SMS)：
  - [[SMS:ENQUIRY_SUBJECT]]查詢主題
- 會員“忘記密碼”自動回覆：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:NEW_PASSWORD]]新密碼
- 會員轉寄“電子禮券”：
  - [[EMAIL:RECIPIENT_NAME]]收件者稱呼
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:VOUCHER_VALUE]]禮券金額
  - [[EMAIL:VOUCHER_MESSAGE]]轉寄附加訊息
  - [[EMAIL:VOUCHER_URL]]禮券啟用網址
  - [[EMAIL:VOUCHER_CODE]]禮券啟用編號
  - [[EMAIL:VOUCHER_CURRENCY]]禮券貨幣
- “告知好友”產品資訊：
  - [[EMAIL:FRIEND_NAME]]收信者稱呼
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:PRODUCT_NAME]]產品名稱
  - [[EMAIL:PRODUCT_URL]]商品網址
  - [[EMAIL:MESSAGE]]附加訊息
- 新增“顧客心聲”通知：
  - [[EMAIL:PRODUCT]]產品名稱
  - [[EMAIL:CONTENT]]心聲內容
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:USER_EMAIL]]會員或顧客電郵地址
  - [[EMAIL:USER_TEL]]會員或顧客聯絡電話號碼
  - [[EMAIL:USER_MOBILE]]會員或顧客手機號碼
  - [[EMAIL:USER_FAX]]會員或顧客傳真機號碼
  - [[EMAIL:USER_ADDRESS]]會員或顧客通訊地址
  - [[EMAIL:USER_REGISTERED_IP]]會員或顧客IP地址
  - [[EMAIL:CURRENT_DATE]]當前日期
- “商品存貨量不足”通知：
  - [[EMAIL:PRODUCT_NAME]]產品名稱
  - [[EMAIL:PRODUCT_MODEL]]產品型號
  - [[EMAIL:PRODUCT_QUANTITY]]產品數量
  - [[EMAIL:PRODUCT_URL]]商品網址
- 由管理員批核“新會員”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
- 由管理員寄“優惠券”：
  - [[EMAIL:COUPON_NAME]]禮券主題
  - [[EMAIL:COUPON_CODE]]禮券啟用編號
  - [[EMAIL:COUPON_VALUE]]禮券金額
  - [[EMAIL:COUPON_DESCRIPTION]]禮券說明
  - [[EMAIL:COUPON_START_DATE]]禮券生效開始日期
  - [[EMAIL:COUPON_END_DATE]]禮券生效結束日期
  - [[EMAIL:COUPON_MINIMUM_ORDER]]禮券的最低購物額
  - [[EMAIL:COUPON_USES_PER_USER]]客戶可用禮券次數
  - [[EMAIL:COUPON_VALID_CATEGORIES]]禮券可用目錄範圍
- 由管理員寄確認“電子禮券”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:VOUCHER_VALUE]]禮券金額
- 由管理員寄“電子禮券”：
  - <<EMAIL:VOUCHER_VALUE>>禮券金額
  - <<EMAIL:VOUCHER_CODE>>禮券啟用編號
  - <<EMAIL:VOUCHER_URL>>禮券啟用網址
- 由管理員寄“電子郵件”：
  - 請使用“通用標籤”
- 由管理員增加“現金積分”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - <<EMAIL:POINTS_VALID>>現金積分價值
- 由管理員調整“現金積分”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - <<EMAIL:POINTS_VALID>>現金積分價值
- 由管理員取消“現金積分”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - <<EMAIL:POINTS_VALID>>現金積分價值
- 由管理員確認批核“現金積分”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:ORDER_DATE]]訂單日期
  - [[EMAIL:ORDER_NUMBER]]訂單編號
  - [[EMAIL:POINTS_AMOUNT]]積分價值
  - [[EMAIL:POINTS_VALID]]積分數量
  - [[EMAIL:POINTS_BALANCE]]積分結存
- 由管理員取消待批核“現金積分”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:ORDER_DATE]]訂單日期
  - [[EMAIL:ORDER_NUMBER]]訂單編號
  - [[EMAIL:POINTS_AMOUNT]]積分價值
  - [[EMAIL:POINTS_VALID]]積分數量
  - [[EMAIL:POINTS_BALANCE]]積分結存
- 由管理員回複已確認“現金積分”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:ORDER_DATE]]訂單日期
  - [[EMAIL:ORDER_NUMBER]]訂單編號
  - [[EMAIL:POINTS_AMOUNT]]積分價值
  - [[EMAIL:POINTS_VALID]]積分數量
  - [[EMAIL:POINTS_BALANCE]]積分結存
- 由管理員調整待批核“現金積分”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:ORDER_DATE]]訂單日期
  - [[EMAIL:ORDER_NUMBER]]訂單編號
  - [[EMAIL:POINTS_AMOUNT]]積分價值
  - [[EMAIL:POINTS_VALID]]積分數量
  - <<EMAIL:POINTS_ADJUST_AMOUNT>>調整後的積分數量
  - <<EMAIL:POINTS_ADJUST_VALID>>調整後的積分價值
  - <<EMAIL:POINTS_BALANCE>>調整後的積分結存
- 由管理員通知“訂單更新”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:ORDER_NUMBER]]訂單編號
  - [[EMAIL:ORDER_DATE]]訂單日期
  - <<EMAIL:ORDER_STATUS>>訂單狀態
  - <<EMAIL:ORDER_POINTS>>訂單積分數量
  - <<EMAIL:ORDER_DELIVERY_DATE>>產品寄出日期
  - <<EMAIL:ORDER_SHIPPING_DATE>>產品送貨日期
  - <<EMAIL:ORDER_SHIPPING_REFERENCE>>貨運參考編號
  - <<EMAIL:ORDER_COMMENTS>>訂單備註內容
- 由管理員傳送“手機短訊”：
  - 沒有適用的標籤
- 由管理員傳送訂單更新“手機短訊”：
  - [[SMS:ORDER_NUMBER]]訂單編號
  - <<SMS:ORDER_STATUS>>訂單狀態
- 由管理員回覆“線上查詢”：
  - [[EMAIL:USERNAME]]會員或顧客稱呼
  - [[EMAIL:SUPPORT_TITLE]]查詢主題
  - [[EMAIL:SUPPORT_DATE]]查詢日期
  - <<EMAIL:SUPPORT_DEPARTMENT>>查詢部門
  - [[EMAIL:SUPPORT_PRIORITY]]重要程度
  - [[EMAIL:SUPPORT_CODE]]查詢編碼
  - [[EMAIL:SUPPORT_RELEVANT_ORDER]]相關訂單
  - <<EMAIL:SUPPORT_CURRENTLY_STATUS>>現在狀態
  - <<EMAIL:SUPPORT_RESPONSE_MESSAGE>>回覆內容
  - <<EMAIL:SUPPORT_PRODUCTS_RESPONSE_MESSAGE>>回覆產品內容
  - <<EMAIL:SUPPORT_STAFF>>回應職員
注意事項：
- 建議直接使用系統預設的“郵件範本”，可避免無法預期的錯誤
- “標籤”的語言定根據顧客當時使用的語言或管理員的設置而定
- 經修改的“郵件範本”屬即時生效，但不會影響先前已寄出之郵件
- 由系統寄出的郵件或SMS手機短訊，均屬純文字格式，所以無論郵件主題、郵件內容、郵件範本都絕不能附帶“HTML”及“附件”
- “通用標籤”適用於所有郵件範本，但個別標籤只適用於指定的範本
- “標籤”的首尾必需為雙方括號，文字必需為英文大寫，而且沒有包含空格，切勿改動標籤格式
- 上述所有“標籤”只適用於“電子郵件”或SMS“傳送手機短訊”，不應在網頁模版裡使用
- 郵件範本的使用例子：*** 這郵件是由系統發出的，請不需回覆！ ***
  
  你已經收到一位會員的線上新訂單，要檢視內容或處理訂單，請登入系統管理的『訂單處理/客戶管理』 -> 『購物訂單』。
  
  以下是詳細訂購單內容：
  
  訂購者資料：
  ---------------------------------------------------------
  訂購人姓名： [[EMAIL:USERNAME]]
  聯絡電話： [[EMAIL:USER_TEL]]
  手提電話： [[EMAIL:USER_MOBILE]]
  傳真號碼： [[EMAIL:USER_USER_FAX]]
  電子郵件： [[EMAIL:USER_EMAIL]]
  公司名稱： [[EMAIL:USER_COMPANY]]
  ---------------------------------------------------------
  
  訂購單資料：
  ---------------------------------------------------------
  訂購單編號： [[EMAIL:ORDER_ID]]
  訂購日期： [[EMAIL:ORDER_DATE]]
  訂購貨幣： [[EMAIL:ORDER_CURRENCY]]
  訂購狀態： [[EMAIL:ORDER_STATUS]]
  線上訂購單收據： [[EMAIL:ORDER_RECEIPT_URL]] （會員專用）
  ---------------------------------------------------------
  
  訂購的產品：
  ---------------------------------------------------------
  [[EMAIL:ORDER_PRODUCTS]]
  ---------------------------------------------------------
  [[EMAIL:ORDER_TOTAL]]
  ---------------------------------------------------------
  
  貨運地址（只適用於選擇送貨服務）：
  ---------------------------------------------------------
  [[EMAIL:ORDER_DELIVERY_ADDRESS]]
  ---------------------------------------------------------
  
  帳單地址：
  ---------------------------------------------------------
  [[EMAIL:ORDER_BILLING_ADDRESS]]
  ---------------------------------------------------------
  
  付款方式︰
  ---------------------------------------------------------
  [[EMAIL:ORDER_PAYMENT_METHOD]]
  ---------------------------------------------------------
  
  意見及備註：
  ---------------------------------------------------------
  [[EMAIL:ORDER_COMMENTS]]
  ---------------------------------------------------------
  
  由於您的線上商店設定了『新訂單通知』，關於這訊息可在你的管理系統內查詢。
- 寄出後的郵件例子：*** 這郵件是由系統發出的，請不需回覆！ ***
  
  你已經收到一位會員的線上新訂單，要檢視內容或處理訂單，請登入系統管理的『訂單處理/客戶管理』 -> 『購物訂單』。
  
  以下是詳細訂購單內容：
  
  訂購者資料：
  ---------------------------------------------------------
  訂購人姓名：陳志康
  聯絡電話： 22780280
  手提電話： 91234123
  傳真號碼： 22780281
  電子郵件： louis.chan@ec2biz.com
  公司名稱： Focus Network Company
  ---------------------------------------------------------
  
  訂購單資料：
  ---------------------------------------------------------
  訂購單編號： 0701-123456
  訂購日期： 2007年3月10日
  訂購貨幣： HKD
  訂購狀態：等待處理
  線上訂購單收據： invoice.html?id=9 （會員專用）
  ---------------------------------------------------------
  
  訂購的產品：
  ---------------------------------------------------------
  1 x PS3 (BLACK) FULL SET 20GB HDD HKD$80,800
  ---------------------------------------------------------
  總計:HKD$80,800
  ---------------------------------------------------------
  
  貨運地址（只適用於選擇送貨服務）：
  ---------------------------------------------------------
  Houang Stephane
  9 rue reaumur
  Paris, 123456
  France
  ---------------------------------------------------------
  
  帳單地址：
  ---------------------------------------------------------
  Houang Stephane
  9 rue reaumur
  Paris, 123456
  France
  ---------------------------------------------------------
  
  付款方式︰
  ---------------------------------------------------------
  PayPal
  ---------------------------------------------------------
  
  意見及備註：
  ---------------------------------------------------------
  
  ---------------------------------------------------------
  
  由於您的線上商店設定了『新訂單通知』，關於這訊息可在你的管理系統內查詢。
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Page Content Manager
Page Content Manager

我們的“線上商店”設有一些獨立頁面，而某些頁面亦能讓您自由加入適當的訊息，以便令整個商店能展示更多關於您的業務情報。

透過“頁面內容管理”內建的HTML編輯器，您將能快捷輕鬆地編輯當中內容，就像平日慣常使用的文字處理一樣，而無需專門的編輯知識。

進入“頁面內容管理”：
1. 點擊主選單的“資訊管理”
2. 點擊左選單的“頁面內容管理”
可供編輯的頁面：
- 進店歡迎頁
  網站首頁的獨立頁面，能置放“文字訊息”或自訂的“HTML”內容，包括歡迎圖片或“SWF”動畫
- 首頁文字
  目錄首頁，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 走動文字
  每頁頁頂的“走馬燈”文字訊息，例如一些“新消息”或“宣傳語句”
- 貨運及退貨說明
  堪入於“其他頁面”模板的獨立頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 個人私隱說明
  堪入於“其他頁面”模板的獨立頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 服務條款
  堪入於“其他頁面”模板的獨立頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 關於我們
  堪入於“其他頁面”模板的獨立頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 客戶服務
  堪入於“其他頁面”模板的獨立頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 特別消息
  目錄首頁，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 聯絡我們
  堪入於“其他頁面”模板的聯絡頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 訂購完成
  堪入於“其他頁面”模板的訂購完成頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
- 產品預訂服務
  堪入於“其他頁面”模板的產品預訂服務頁面，能置放“文字訊息”或自訂的“HTML”內容，包括圖片及“SWF”動畫
頁面內容包含的資料：
- “中英文”頁面HTML
  透過“HTML”編輯器輸入，或利用“原始碼”編輯HTML
- 顯示狀態
  選擇其中一種狀態，例如“顯示”、“隱藏”
“頁面內容”適用的“標籤”：
透過“標籤”能讓資訊正確地顯示，而且能自動對應中英文頁面，無需擔心更改系統設定的聯絡資料後，遺漏修改頁面內容，請使用以下專用“標籤”加插在適當的HTML位置內
- [[PAGE:HOME_URL]]
  您的線上商店網址
- [[PAGE:SITE_NAME]]
  您的網站名稱
- [[PAGE:SITE_DESCRIPTION]]
  您的網站說明 / 簡介
- [[PAGE:SITE_KEYWORDS]]
  您的網站關鍵字
- [[PAGE:COMPANY_NAME]]
  您的公司名稱
- [[PAGE:COMPANY_ADDRESS]]
  您的公司地址
- [[PAGE:COMPANY_TEL]]
  您的公司聯絡電話號碼
- [[PAGE:COMPANY_FAX]]
  您的公司傳真機號碼
- [[PAGE:COMPANY_SERVICE_TEL]]
  您的客戶服務電話號碼
- [[PAGE:STORE_OWNER]]
  您的網站負責人名稱
- [[PAGE:STORE_OWNER_EMAIL]]
  主要電子郵件
- [[PAGE:STORE_ENQUIRY_EMAIL]]
  客戶查詢郵件的收件地址
- [[PAGE:STORE_ORDER_EMAIL]]
  新訂單的通知電郵地址
傳統的文字輸入範例：
歡迎光臨佳佳網上精品商店
如有問題請致電我們啊，電話是(852)1234 5678

使用“標籤”後的輸入範例：
歡迎光臨[[PAGE:SITE_NAME]]
如有問題請致電我們啊，電話是[[PAGE:COMPANY_TEL]]

頁面的顯示結果範例：
歡迎光臨佳佳網上精品商店
如有問題請致電我們啊，電話是(852)1234 5678

注意事項：
- 走動文字的模板標籤：[[HTML:TEXT_SCROLL]]
- 除“進店歡迎頁”外，其他頁面內容在模板的標籤：[[HTML:DATA_PAGE_CONTENT]]
- 所有頁面內容必需將“顯示狀態”設為“顯示”，而且需具有內容方可生效
- 自訂HTML若有圖片，必需使用編輯器的“插入/編輯圖片”按鈕正確上傳至伺服器，以下是正確的HTML例子：
- 自訂HTML若有FLASH動畫檔案，必需使用編輯器的“插入/編輯 Flash”按鈕正確上傳至伺服器，以下是正確的HTML例子：
- 若需借助其他HTML軟件預先完成排版，強列建議使用“FrontPage”、“Dreamweaver”，而不應以“MicroSoft Word”的文字編輯器進行
- 盡量不要在網站任何頁面輸入聯絡電郵地址，應推薦客戶使用“支援服務記錄”（聯絡我們）的線上表格進行聯繫，這行動令所有查詢都能被記錄，亦可防範惡意程序抓到您的電郵地址發送垃圾郵件（系統在“聯絡我們”顯示的電郵地址已經過圖片轉化處理，惡意程序無法提取內容）
Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Support Tickets
Support Tickets

“支援服務記錄”能提供高效率、管理簡易的雙向溝通環境，比一般只依靠電子郵件進行通信的模式不同。

當顧客（查詢者）需要向店主查詢問題的時候，只要直接在“聯絡我們”的頁面輸入個人資料及問題的內容，簡單地點擊“寄出”，系統便會記錄該項查詢，並且即時向“查詢者”及管理員發出確認郵件。

當管理員知悉及回覆查詢後，系統便會記錄往後的答覆，並同時發出電郵通知“查詢者”，而“查詢者”可點擊郵件內的連結，再次到達您網站的“聯絡頁”檢視管理員的回覆細節，“查詢者”亦可在需要時在“聯絡頁”提出“回應”。
整個查詢過程，“查詢者”均可隨時隨地在“聯絡頁”辦理所有查詢、檢視、回應，系統亦會將每一項查詢主題的來龍去脈一一記錄，以便管理員掌握這些客戶服務中的資訊。

支援查詢的範圍主要可針對“一般查詢”、“產品查詢”、“訂單查詢”等等，這些查詢的記錄必需是經由“聯絡頁”處理，凡經其他途徑例如電子郵件、電話處理的情況下，這項功能是沒法記錄的。

這份指南將介紹“支援服務記錄”中的各項設定。

“部門設定”包含以下資料：
- 查詢部門名稱
  “中英文”的自訂部門名稱，供“查詢者”提出針對部門的選擇，亦提供“管理員”回覆時的所屬部門選擇。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
“重要程度設定”包含以下資料：
- 重要程度名稱
  “中英文”的自訂重要程度名稱，供“查詢者”提出針對重要性的選擇。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
“查詢狀態設定”包含以下資料：
- 查詢狀態名稱
  “中英文”的自訂查詢狀態名稱，讓雙方知悉查詢項目的處理狀態、流程，一般預設狀態是“等待處理”。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
“職員設定”包含以下資料：
- 職員名稱
  “中英文”的自訂職員名稱，讓管理員以不同身份進行回覆。
- 預設值
  針對所有名稱的其中一項為系統預設狀態
注意事項：
- 我們已經預先設定了若干常用的名稱，如您仍覺不足，則可再新增希望使用的名稱。
- 請於“初始設定”時妥善設定，日後新增名稱是可以的，但切勿刪除已建立的名稱，這樣將引致已記錄的“支援服務記錄”不能對應。
- 上述名稱應採用簡短易理解的政策，切勿輸入長篇的說明。
針對“支援服務記錄”的動作：
- 編輯
  修改已經建立的“中英文”名稱、改變預設值。
- 刪除
  刪除已經建立的“中英文”名稱，己運作的商店不宜進行刪除動作
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Banner Manager
Banner Manager

我們的“網上開店”系統支援多種廣告方案，除了一般靜態圖片橫額外，亦支援客戶自訂HTML及動態廣告功能。

您可以透過“廣告總管”放置自己的產品宣傳、優惠資訊、出版者在線廣告、以及“合作機構”的廣告，而且每個廣告都附有統計資料，讓您拿捏每個廣告的宣傳成效。

系統對於各種廣告的管理，採用“廣告群組”的方式，其優點是只要您將不同的廣告配合群組，在佔用頁面最少位置的情況下，同一群組的多個廣告將由系統“隨機抽選顯示”，每當頁面被刷新後，廣告亦隨之由其他同群組的替換。

系統已經預置一些群組位置，您只要新增廣告時選用預設群組，即可簡易完成設置，但若嫌不足，您仍可增加更多自訂群組，在頁面其他指定位置顯示廣告。

若新增自訂群組的廣告，新增後並不會隨即顯示，您仍需要把廣告標籤放置於某些地方才能顯示，例如修改店面模版的HTML、放置於“分類目錄”、“產品說明”、“首頁文字”等位置。
進入“廣告總管”：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“廣告總管”
“廣告型式”及包含的資料：
- “上載圖片”靜態廣告
- “自訂HTML”動態廣告
更改“廣告”顯示狀態：
- 狀態
  點擊狀態列的“綠色”或“紅色”按鈕
針對“廣告”的動作：
- 新增廣告
  新增一項廣告
- 編輯
  修改已經建立的廣告
- 刪除
  將該廣告刪除
- 資訊
  檢視廣告的資料，以及“廣告標籤”
注意事項：
- “廣告標籤”(Tag)的格式是[[HTML:BANNER_XXXXXXX]]，請將XXXXXXX替換成您的群組，而標籤不可包含空格在內，如果您的群組是MYBANNER，則標籤將會是[[HTML:BANNER_MYBANNER]]
- 所有廣告必需在“網站模版”的HTML正確地插入“廣告標籤”才會被顯示
- 大部份“網站模版”均已放置了預設的“廣告群組”標籤，但基於少部份“網站模版”的設計，可能未有預先放置標籤，此情況必需修改模版的HTML才能顯示
- 新增或修改過的廣告屬即時生效，如若廣告是啟用中、標籤放置正確、以及顯示條件及設定是正確的情況下，廣告應隨即在網站展示，若未有顯示則需再次細心檢查設定是否無誤，模版是否已放置“標籤”
- 同一群組多於一個廣告，這些廣告的隨機展示。每一項廣告都會有各自的“瀏覽次數 / 擊點次數”統計，但“自訂HTML”動態廣告或“自訂文字”將不會提供“擊點次數”統計
- 由於設置“自訂群組”及“自訂廣告”需修改“網站模版”的HTML，若設置出錯，將令網站不能正常顯示，所以強列建議由專業及具經驗者進行，而我們並不提供上述的免費支援服務
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

MySQL - How do I export or backup a MySQL Database
MySQL - How do I export or backup a MySQL Database

You can easily create a database dump (export/backup) of a databases used by phpMyAdmin.

This tutorial will outline the steps required to export or backup your MySQL databases.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to publish to a server from iWeb using integrated FTP
How to publish to a server from iWeb using integrated FTP

In this tutorial you're about to learn how to upload your website content via FTP client software called iWeb.

iWeb is a template-based WYSIWYG website creation tool developed by Apple Inc. Users can then publish their websites to MobileMe or another hosting service.

Designing a website may seem difficult, but with iWeb, it's easily within your reach. Create your site using themes. Customize it with photos, movies, text, and widgets. Then publish to MobileMe or any other hosting service. iWeb even notifies Facebook when your site changes and adds a link to your profile so your friends stay up to date.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 11 Administrator’s Guide
Plesk 11 Administrator’s Guide

With more than 250,000 Windows and Linux servers deployed, Parallels Plesk Panel is the preferred choice for hosting service providers, web designers, and website owners. Parallels Plesk Panel is the first step down your business' growth path - toward faster sites and faster mobile access for website owners and toward a complete product line as your hosting business grows.

This guide is intended for server administrators who are going to manage Parallels Panel 11 and Customer and Business Manager. This document also includes instructions about offering Web Presence Builder in the Try and Buy (or trial) mode.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use WS_FTP to upload your website
How to use WS_FTP to upload your website

WS_FTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

Firstly you will need to install WS_FTP on your computer. If you to not have this program installed I recommend download it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use CuteFTP to upload your website
How to use CuteFTP to upload your website

CuteFTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

Firstly you will need to install CuteFTP on your computer. If you to not have this program installed I recommend purchasing it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

Articlepublisher
Articlepublisher

This powerful new tool is the only program you.ll need to create your Webpages. Use Article Publisher to create and manage content, generate search-engine-friendly URLs, and pinpoint which Webpages net you the most readers.

Advanced WYSIWYG editing, best-of-breed imaging functionality, and customizable features make content management simple and efficient. Automatic RSS feeds keep regular viewers updated and bring new viewers to your site.

Our easy-to-use template engine helps you to keep the look and feel of your Website fresh with an unsurpassed flexibility and range of options. You can also use Article Publisher to get to know your Website dynamics in real time; view which Websites are sending the most traffic to yours, and which search engine spiders visit your site most frequently . and which pages they crawl. Track AdSense clicks and see precisely when and where users clicked. Best of all, automatic installation has you up and running in no time!

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPMyFamily
PHPMyFamily

phpmyfamily is intended to allow geographically dispersed family members to maintain a central database of research which is readily accessable and editable. It allows family members to contribute as and when information becomes available without requiring them to send it to a central 'custodian.' At the same time, it allows the general public to view your tree (subject to the restrictions below) to see if they match.

Infomation regarding the identities of people born after 01/01/1910 are hidden from general browsing but are freely available to 'registered' users. As well as maintaining links for parents, siblings, spouses and children, there are free text capabilities for the recording of anecdotes, information etc, recording of census details, capability to upload images and document transcripts. Please note that html tags in the notes field WILL be rendered. phpmyfamily is NOT intended to provide a 'all the worlds related' database with many users working on separate trees aka familyreunited.com. While there is no requirement for individuals in the database to be linked into a central structure, all users can see all records etc.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
DotClear
DotClear

It features W3C standards-compliant output (and a built-in X/HTML validation request system), RSS and Atom syndication, full Unicode support, the ability to write posts using either XHTML or wiki syntax, as well as being multi-user with multiple levels of access.

Dotclear has encountered large success in France, and has some following in Belgium as well.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How To Fix DNS Cache Issues
How To Fix DNS Cache Issues

If your website is not coming up, is showing a Plesk Default Page, or if your email is not working, it may be due to the fact that our web servers have recently changed IP Addresses.

Personal Computers will often store IP Address information for 24-48 hours so if you are not able to access your website or email it may be because your computer is trying to find the servers at their old addresses.

Here's what you need to do (Windows):
1. Close all Internet Explorer Browsers or other Browsers you may have open.
2. Close all email applications such as Outlook or Outlook Express.
3. Click The Start Menu.
4. Choose Run.
5. Type "command" and hit Enter (a DOS prompt will open).
6. In the new DOS prompt, type the following commands:
  
  ipconfig /flushdns
  nbtstat -R
Once these commands are run, close the DOS prompt and wait 5 minutes, then try to access your website or email again.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPwiki
PHPwiki

PhpWiki is a WikiWikiWeb clone in PHP. A WikiWikiWeb is a site where anyone can edit the pages through an HTML form. Multiple storage backends, dynamic hyperlinking, themeable, scriptable by plugins, full authentication, ACL's.

A WikiWikiWeb is a web site where anyone can edit the pages through an HTML form. Linking is done automatically on the server side; all pages are stored in a database. This may sound rather simplistic, but a Wiki is a very unique way to collaborate on the Web. I set up a few while working at the New York Times on the Web, and the technical staff really took to them in a big way. They wrote 500 pages in just a few months (all to document the internal systems). The addictive quality of a Wiki is that making pages is as simple as making a link to them. If they don't yet exist, the page link will be followed by a hyperlinked question mark; follow that link and you can define the new page. With this setup, you can update and create pages from anywhere there is a web browser handy. Visit the PhpWiki here at Sourceforge. You can try it out yourself! Installation of PhpWiki is as simple as untarring the source distribution. PhpWiki works right out of the box. You will want to make configuration changes later for better performance and permanence, or to run PhpWiki off a relational database like MySQL, mSQL or Postgresql.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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