Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

General Information

pMachineFree
pMachineFree

pMachine is online publishing's most flexible and creative software.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
phpBB
phpBB

phpBB is a high powered, fully scalable, and highly customisable open-source bulletin board package. phpBB has a user-friendly interface, simple and straightforward administration panel, and helpful FAQ. Based on the powerful PHP server language and your choice of MySQL, MS-SQL, PostgreSQL or Access/ODBC database servers, phpBB is the ideal free community solution for all web sites.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
CS-Cart
CS-Cart

CS-Cart shopping cart is a turnkey solution that includes all of the necessary features and functions to build successfully an online web store.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
B2evolution
B2evolution

b2evolution is a powerful blog tool you can install on your own website.

It includes all the features of traditional blog tools, and extends them with evolved features such as file & photo management, advanced skinning, multiple blogs support as well as detailed user permissions...
Not to mention third party plug-ins!

Plus, it's free, open-source (GPL), it runs on virtually any webserver featuring PHP+MySQL and it's available in many languages!

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPMoney
PHPMoney

MyPhpMoney is a tool written in PHP to manage bank accounts thru a web interface. It uses mysql to store data and relies on PHPLIB (template, session and database abstraction).

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

How to use FileZilla to upload your website
How to use FileZilla to upload your website

In this tutorial you're about to learn how to upload your website content via FTP client software called FileZilla.

FileZilla is a freeware, so it means you can download it and use for free. A place to get it is i.e. FileZilla's homepage at http://filezilla-project.org

Once you downloaded and installed the program you'll be able to launch the program and proceed with uploading or downloading.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Plesk 10 Reseller’s Guide
Plesk 10 Reseller’s Guide

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

This guide is intended for hosting services resellers who are going to use Parallels Plesk Panel 10 as Reseller users.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to publish to a server from iWeb using integrated FTP
How to publish to a server from iWeb using integrated FTP

In this tutorial you're about to learn how to upload your website content via FTP client software called iWeb.

iWeb is a template-based WYSIWYG website creation tool developed by Apple Inc. Users can then publish their websites to MobileMe or another hosting service.

Designing a website may seem difficult, but with iWeb, it's easily within your reach. Create your site using themes. Customize it with photos, movies, text, and widgets. Then publish to MobileMe or any other hosting service. iWeb even notifies Facebook when your site changes and adds a link to your profile so your friends stay up to date.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Usefull Server Path Information
Usefull Server Path Information

Here are the applications paths. If you do not see what you are looking for, please contact us.
- Sendmail:
  /usr/sbin/sendmail
- Perl:
  /usr/bin/perl
- PHP:
  /usr/bin/php
- cURL:
  /usr/bin/curl
- Pear:
  /usr/bin/pear
- GET:
  /usr/bin/GET
- Python:
  /usr/bin/python
- FFmpeg:
  /usr/bin/ffmpeg
- ImageMagick:
  /usr/bin/
- Convert Path for ImageMagick:
  /usr/bin/convert
- Web Page Path:
  /var/www/vhosts/domainname/httpdocs
- Root Path:
  /var/www/vhosts/domainname/
- CGI-BIN Path:
  /var/www/vhosts/domainname/cgi-bin/
- Subdomains Path:
  /var/www/vhosts/domainname/subdomains/subdomain
  Example: http://subdomain.ec2biz.com
*** The above information is for reference only, Please seek independent technical advice if found necessary.

PHP - How to creating own error logs for debugging PHP scripts

Please insert the following code in your PHP script. (or create separate file and adding the code in it. Include the file using "include()")

   error_reporting(0);
   $old_error_handler = set_error_handler("userErrorHandler");
   function userErrorHandler ($errno, $errmsg, $filename, $linenum,  $vars)
   {
     $time=date("d M Y H:i:s");
     // Get the error type from the error number
     $errortype = array (1    => "Error",
                         2    => "Warning",
                         4    => "Parsing Error",
                         8    => "Notice",
                         16   => "Core Error",
                         32   => "Core Warning",
                         64   => "Compile Error",
                         128  => "Compile Warning",
                         256  => "User Error",
                         512  => "User Warning",
                         1024 => "User Notice");
      $errlevel=$errortype[$errno];
      //Write error to log file (CSV format)
      $errfile=fopen("errors.csv","a");
      fputs($errfile,"\"$time\",\"$filename:
      $linenum\",\"($errlevel) $errmsg\"\r\n");
      fclose($errfile);

      if($errno!=2 && $errno!=8) {
         //Terminate script if fatal error
         die("A fatal error has occurred. Script execution has been aborted");
      }
   }

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How do I change DNS records if my domain is registered with Directnic?
How do I change DNS records if my domain is registered with Directnic?

If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com
2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
3. Replace the nameserver information listed with the below.
  ns1.powersx.com
  ns2.powersx.com
4. Click on the Modify button at the bottom of the page and you're done.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .CN domain name?
Who can register a .CN domain name?

Regarding to CNNIC request for document submission.

For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:
- Copy of a valid China Business Registration Certificate, and
- Copy of applicant's China Citizen Identity Card, and
- Copy of a valid ICP license
*** The above information is for reference only, Please seek independent technical advice if found necessary.
What Is Domain Redemption Period
What Is Domain Redemption Period

The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

Internet Protocol
Internet Protocol

Internet Protocol (IP) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)—in simpler terms, a computer address. Any participating network device—including routers, computers, time-servers, printers, Internet fax machines, and some telephones—can have their own unique address.

An IP address can also be thought of as the equivalent of a street address or a phone number (compare: VoIP (voice over (the) internet protocol)) for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network.

IP addresses can appear to be shared by multiple client devices either because they are part of a shared hosting web server environment or because a proxy server (e.g., an ISP or anonymizer service) acts as an intermediary agent on behalf of its customers, in which case the real originating IP addresses might be hidden from the server receiving a request. The analogy to telephone systems would be the use of predial numbers (proxy) and extensions (shared).

IP addresses are managed and created by the Internet Assigned Numbers Authority (IANA). The IANA generally allocates super-blocks to Regional Internet Registries, who in turn allocate smaller blocks to Internet service providers and enterprises.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
B2C (Business-to-consumer)
B2C (Business-to-consumer)

B2C (Business-to-consumer), also business-to-customer, describes activities of commercial organizations serving the end consumer with products and/or services.

The two main challenges faced by B2C e-commerce are building traffic and sustaining customer loyalty. Due to the winner-take-all nature of the B2C structure, many smaller firms find it difficult to enter a market and remain competitive.

In addition, online shoppers are very price-sensitive and are easily lured away, so acquiring and keeping new customers is difficult.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Upload
Upload

Upload is to send data from a remote system, such as a HTTP, FTP server, or other similar systems.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
B2B (business-to-bussiness)
B2B (business-to-bussiness)

Business-to-business electronic commerce (B2B) typically takes the form of automated processes between trading partners and is performed in much higher volumes than business-to-consumer (B2C) applications.

For example, a company that makes chicken feed would sell it to a chicken farm, another company, rather than directly to consumers. An example of a B2C transaction would be a consumer buying grain-fed chickens at a grocery store.

B2B can also encompass marketing activities between businesses, and not just the final transactions that result from marketing. B2B also is used to identify sales transactions between business. For example a company selling photocopiers would likely be a B2B sales organisation as opposed to a B2C (business to consumer) sales organisation.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Search Engine
Search Engine

A search engine is an information retrieval system designed to help find information stored on a computer system, such as on the World Wide Web, inside a corporate or proprietary network, or in a personal computer. The search engine allows one to ask for content meeting specific criteria (typically those containing a given word or phrase) and retrieves a list of items that match those criteria. This list is often sorted with respect to some measure of relevance of the results. Search engines use regularly updated indexes to operate quickly and efficiently.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Privacy Policy for your account
Privacy Policy for your account

We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Pre-Beta Release of Windows 7
Pre-Beta Release of Windows 7

Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

Dig into this site to see what's coming.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
If You're Going To Steal Software, Steal From Us: Microsoft Exec
If You're Going To Steal Software, Steal From Us: Microsoft Exec

Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

By Paul McDougall
InformationWeek
12, 2007 03:00

If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

"We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

"You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
33 Million Domains Registered in 2007
33 Million Domains Registered in 2007

Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

Below is a summary of the report:

In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Microsoft recommends against usage of SHA-1
Microsoft recommends against usage of SHA-1

Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Start Building Your Storefront
Start Building Your Storefront

Ec2Biz的「網上商店系統」的系統具備很多現時在電子商務上適用的方案，而且整合了大量獨特的功能，讓您在運營線上銷售的過程得到最高回報，而且我們的系統不斷加以改良。

經過歷年的客戶反影後，現在的軟件版本已較前的更易操作，而且改善了控制介面，讓您無論進行初始設定或是日常操作，都可感覺輕鬆快捷。

為了讓您能更快捷地進行「初始設定」，我們特意整理了這份指南，以一步一步的指引，向您介紹適用的設定程序。

對於整過系統來說，「初始設定」顯得非常重要，因您輸入的資料將會被套用到各種普通或進階功能裏，所以請參照下述步驟逐點完成設定。
1. 系統設定
  1. 網站資料
    網站“中英文”主題、簡介、關鍵字
  2. 公司資料
    公司“中英文”名稱、地址，聯絡、號碼、客戶服務、傳真電話號碼，電子郵件，負責人名稱
  3. 通知資料
    接收查詢通知方式、手機短訊接收號碼、貨量不足通知、顧客心聲通知、新會員參加通知
  4. 數位憑証資料
    (如適用) - 憑証發行機構、憑証域名、憑証編碼
2. 客戶設定
  1. 新會員的預設群組
    客戶批核選擇、觀看售價選擇、告知好友選擇
  2. 新會員優待
    新會員獲贈現金積分、電子禮券
  3. 現金積分系統
    啟用選擇、使用規則
3. 商店店面設定
  1. 網站模板選擇
    使用預設或修改、上載設計模板
  2. 樣式表選擇
    使用預設或修改字型顏色、大小、位置
  3. 顯示項目
    選擇適用的顯示方式、版面區塊
  4. 邊框設定
    選擇適用的「版面區塊」邊框
4. 建立產品目錄分類
  頂層目錄、副目錄、副分類目錄，新增品牌列表
5. 加入產品名單
  1. 新增產品欄位
    預先設定產品資料統稱，例如：衣服尺碼、材質、產地
  2. 逐件輸入產品
    產品“中英文”名稱、說明、型號、數量、重量、選擇上載圖片
  3. 大量新增產品
    上載產品CSV檔案、上載經打包壓縮產品圖片 (進階功能，不建議初始設定時使用)
6. 貨運管理設定
  1. 本地貨運
    選擇適用於本地的方式，修改運費
  2. 海外貨運
    選擇適用於海外的方式，修改運費
7. 金流收款設定
  1. 信用咭付款閘道
    申請適用的付款閘道服款務，輸入服務使用者資料
  2. 銀行入帳付款
    輸入“中英文”銀行名稱、帳戶號碼
  3. 郵寄支票付款
    輸入“中英文”收款者名稱、地址
8. 完成初始設定
*** The above information is for reference only, Please seek independent technical advice if found necessary.
客戶服務管理
客戶服務管理

每當顧客經瀏覽貴公司網站後，可能會對某種產品感興趣，有些顧客會即時進行訂購，亦有可能先透過查詢待了解更多相關資料後才進行訂購，現時的營商環境均講求高效率，所以對客戶的服務亦需盡快回應。

在我們的經驗來說，一般顧客均希望產品供應商向他/她們第一時間回覆，如在辦工時間內可啟動我們提供的顧客即時查詢系統，以文字型式即時接觸客戶，但人手不能配合，亦盡量在十二小時內回應客戶的查詢，這些服務可有效增加產品的成功銷售率，並提高客戶的信心及建立良好口碑。

以下是一些新業務需面對及安排人手處理的客戶服務重點：
- 客戶發出的電子郵件查詢
- 客戶發出的產品、訂單查詢
- 對客戶發出的大數量訂購要求，預備安排額外的聯絡人手
- 替客戶跟進訂購產品的貨運延期問題
- 按業務及產品性質提供產品優良保證及退換細節，並於客戶服務頁展示內容
- 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品，這些均需預先計劃處理方案
- 產品在郵寄或貨運中遺失或損壞，當然出現率很低，但亦需預先計劃處理方案並展示解決資料讓顧客知述
- 預先了解金流、信用咭公司的合約細節，以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等，能有效處理上述有機會發生的問題
- 客戶或同業的投訴亦需有效地安排跟進
Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Customers Information
Customers Information

我們的“網上商店”系統，提供高效率的客戶（顧客、會員）管理，讓您提供優質的客戶服務之餘，更能掌握線上業務的發展方向。

所有經由您的“網上商店”登記成為會員，或曾經訂購產品的顧客，系統都會把他／她們的“聯絡資料”記錄下來，透過這些資料，可讓您進行各種聯絡、推廣、訂單跟進。

如果您的“線上商店”在“系統設定”設置“新增客戶批核選擇”屬需經管理員批核的情況，下述的“待確認會員”才會顯示及讓您處理。

如果您的“線上商店”在“系統設定”設置“現金積分系統”屬啟用的情況，下述的“現金積分”才會顯示及讓您處理。

進入“客戶資料”管理：
1. 點擊主選單的“訂單處理/客戶管理”
2. 點擊左選單的“客戶資料”
“客戶資料”包含的資料：
- 性別
  由會員登記時提供的資料
- 姓氏
  由會員登記時提供的資料
- 名稱
  由會員登記時提供的資料
- 生日
  由會員登記時提供的資料
- 電子郵件
  由會員登記時提供的資料
- 公司名稱
  由會員登記時提供的資料
- 地址
  由會員登記時提供的資料
- 郵遞區號
  由會員登記時提供的資料
- 城市
  由會員登記時提供的資料
- 地區
  由會員登記時提供的資料
- 國家
  由會員登記時提供的資料
- 電話號碼
  由會員登記時提供的資料
- 手機號碼
  由會員登記時提供的資料，您可透過系統“傳送手機短訊”給該會員
- 傳真號碼
  由會員登記時提供的資料
- 電子報
  由會員登記時提供的資料，您可透過系統的“電子報”發放新消息給該會員
- 客戶群組
  您可更改該會員的群組
- 會員確認
  您可選擇該會員屬“已確認”或“未確認”，而未確認的會員將不能登入
- 專屬客戶狀態
  您可選擇該會員是否“專屬客戶”，若是的話，則可在登入後進入“專屬客戶目錄”的觀看產品
針對每位會員的“浮動按鈕”
- 一般資料
  檢視或編輯會員資料
- 活動記錄
  檢視會員近期的於網站上的活動
- 訂單記錄
  檢視會員近期的訂單資料
- 訊息記錄
  檢視會員近期的支援服務記錄
- 寄電子郵件
  向會員發出電郵
- 發送短訊
  向會員發出手機短訊（如會員有提供手機號碼）
- 寄電子禮券
  向會員送贈電子禮券
針對“客戶資料”的動作：
- 編輯
  檢視或編輯會員資料
- 刪除
  將會員資料徹底刪除
- 訂單
  檢視會員相關的訂單
- 資訊
  檢視會員的一般資料
- 積分
  處理會員的現金積分
更改“客戶資料”狀態：
- 專屬客戶狀態
  點擊狀態列的“人型”按鈕
- 待確認狀態
  點擊狀態列的“待確認”按鈕
注意事項：
- “會員群組”需由管理員變更
- 會員的資料一般是登記時提供的，會員亦可登入後自行修改，管理員如非必要請不應修改
- 會員的資料屬於機密，請委派可信任的管理員負責處理，且需妥善處理及保存，不應向第三者透露或作其他用途
- 我們不會向您索取會員資料（您向我們提出支援要求除外），亦不會利用您的會員資料作其他用途
- 如遇會員以任何籍口索回他/她的資料，需關注身份的真偽，切勿隨意透露引致雙方損失
*** The above information is for reference only, Please seek independent technical advice if found necessary.
準備的資料
準備的資料

對於已運作的業務，貴公司可能需要作出一些安排及改動，因電子商務在某程度上需要精確的資料，例如貨運費用、貨品的售價等，所以在展示產品給顧客前，務必在正式輸入系統前預先準備所需資料。

將會展示於網站的一般「中英文」資料：
- 網站主題
- 網站說明 / 簡介
- 網站關鍵字
將會展示於網站和各類“電子郵件”內的「中英文」聯絡資料資料：
- 網站負責人稱呼
- 主要電子郵件
- 客戶查詢郵件的收件地址
- 新訂單的通知電郵地址
- 公司聯絡電話號碼
- 客戶服務電話號碼
- 公司傳真機號碼
- 公司名稱
- 公司地址
用於系統向您發出通知的資料：
- 傳真機號碼
- 接收短訊的手機號碼
商品展示的「中英文」資料：
- 產品目錄
- 產品名稱
- 產品型號
- 產品售價
- 產品數量
- 產品重量
- 產品詳細說明
商品展示的外觀資料：
- 一幅主要圖片
- 其他附加圖片
- 適用的產品視像檔案
若業務資料需較詳盡，可預備一些選擇性的資料：
- 多種組別的客戶群組
- 產品狀態
- 特色產品
- 商品品牌
- 開售日期
- 產品稅別
- 產品成本
- 特價產品
- 產品客戶群組售價
- 產品客戶群組特價
- 產品欄位資料
- 產品簡短主題
- 產品簡短介紹
- 產品關鍵字
- 關聯的產品
- 產品的可選擇特性
整頁展示的資料：
- 關於我們
- 客戶服務
- 貨運及退貨說明
- 服務條款
- 個人私隱說明
一些電子商貿運作上需預先申請的服務：
- 金流、信用咭收貨
- 運費服務
*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Voucher Usage Status
E-Voucher Usage Status

透過“已發出禮券狀態”的實時報告，您能隨時掌握已簽發的“電子禮券”，報告的內容包括禮券的寄出日期，啟用資訊等。

請注意，寄贈的“電子禮券”需要收件者透過“啟用編號”行使禮券，而且跟現金相同，並無使用限制，若需設定具備使用條件的禮券，請參考“優惠禮券管理”。

進入“已發出禮券狀態”：
1. 點擊主選單的“電子禮券/優惠禮券”
2. 點擊左選單的“已發出禮券狀態”
每項“已發出禮券狀態”包含的資料：
- 寄件人
- 收件者
- 寄出日期
- 禮券金額
- 啟用編號
- 啟用日期
- 收件者電郵地址
注意事項：
- 電子禮券的面值必需視為金額，而不能設成折扣率，請勿混淆
- 禮券啟用編號由隨機自動產生，每項禮券的啟用編號將不會重復
- 禮券價值金額的貨幣將根據您商店的“預設貨幣”為基礎
- 禮券的啟用，必需通過收禮者電郵所附的“啟用編號”，除此以外，並無其他途徑啟用電子禮券
- 禮券一經寄出，將不能修改或刪除
- 若顧客將禮券啟用後，在付款結帳後仍有禮券餘值，那餘值將儲存於顧客帳戶裏供下次購物時再使用
- 顧客可將持有的禮券面值自用，或轉寄全部、部份面值給親友當現金使用（轉寄後的收禮者仍需按照正常程序登記成為會員及結帳）
*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

Useful ISP email information

I S P	POP3	Port	S.S.L	SMTP	Port	S.S.L	IMAP4	Port	S.S.L
網上行 Netvigator	pop.netvigator.com	110	995	smtp.netvigator.com	25	465
商業網上行 Business Netvigator	corppop.netvigator.com	110		corpmail1.netvigator.com	25
PCCW NETMail	pop.netvigator.com	110	995	smtp.netvigator.com	25	465
PCCW NETMail Plus	ndpop.netvigator.com	110	995	ndsmtp.netvigator.com	25	465	ndimap.netvigator.com	143	993
和記寬頻 Hutchison Broadband	pop.hgcbroadband.com pop.net-yan.com	110		mail02.hgcbroadband.com mail02.net-yan.com	25
3寬頻 Three Broadband	pop.threebb.com.hk	110		mail02.threebb.com.hk	25
有線寬頻 i-CABLE	mail.i-cable.com	110		smtp.i-cable.com	25
香港寬頻 HKBN	popo.hkbn.net pop1.hkbn.net popo.ctimail.com	110		smtpo.hkbn.net smtpo.ctimail.com	25
太平洋寬頻 Pacific Internet	pop.pacific.net.hk	110		smtp.pacific.net.hk	25
SmarTone Vodafone		110	995	smtp.smartone-vodafone.com	25
HKNet	pop3.hknet.com	110		smtp.hknet.com	25
Google GMAIL	pop.gmail.com	110	995	smtp.gmail.com	25	465	imap.gmail.com	143	993
雅虎電子郵件 Yahoo Mail	pop.mail.yahoo.com pop.mail.yahoo.com.hk	110	995	smtp.mail.yahoo.com smtp.mail.yahoo.com.hk	25	465	imap-ssl.mail.yahoo.com		993
Ymail	pop.mail.yahoo.com	110	995	smtp.mail.yahoo.com	25	465	imap-ssl.mail.yahoo.com		993
Ymail Plus	plus.pop.mail.yahoo.com	110	995	plus.smtp.mail.yahoo.com	25	465	imap-ssl.mail.yahoo.com		993
Hotmail	pop3.live.com	110	995	smtp.live.com	25
163 網易郵箱	pop.163.com	110	995	smtp.163.com	25	465	imap.163.com	143	993
QQ 郵箱	pop.qq.com	110	995	smtp.qq.com	25	465	imap.qq.com		993
新浪網郵箱 SinaMail	pop3.sina.com.hk	110		---			---

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Microsoft Outlook Setup Tutorial
Microsoft Outlook Setup Tutorial

In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook, which is part of Microsoft Office.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Mozilla Thunderbird For Mac OSX Email Setup Tutorial
Mozilla Thunderbird For Mac OSX Email Setup Tutorial

In this tutorial you will learn how to setup Mozilla Thunderbird as an email client on your Mac OSX.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.
Thunderbird is a standalone version of the Mozilla Mail client. It offers sophisticated mail management features without the associated Web browser. These instructions assume that you are using Thunderbird 0.5 (or greater) for MacOS X. The configuration might be slightly different for other versions of Thunderbird.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Mozilla Thunderbird for Windows Email Setup Tutorial
Mozilla Thunderbird for Windows Email Setup Tutorial

In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Netvigator
Setup fetch email using Netvigator

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Netvigator Mail.

Once Mail Fetcher is set up, Netvigator will check those accounts on a regular basis, and new mail will appear automatically in Netvigator mail.
- Log into your Netvigator account. https://www.netvigator.com/chi/email.php
- Click Preferences and locate the Accounts section.
- Click Add External Account.
- Enter the full email address in the Email address field.
- Select POP3 in the Account type field.
- Enter the full email address in the Username of Account field.
- Enter mail.yourdomain.com in the Email Server field. (Enter your domain instead of "yourdomain.com".)
- In the Password field, enter the password for the email address you provided.
- No need to enable Advanced Settings.
- Click Save.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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Setup fetch email using Netvigator