24 Oct, 2017
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FAQ

If you are new customer or don't understand many of the terms used in this field, this is the Faq for you. We have compiled an extensive list of frequently asked questions or FAQ's about pre-sales, web hosting and e-shop related issues, and are still expanding it regularly.


Pre-Sale Services

  • Do you support Perl on your hosting plans?

    Do you support Perl on your hosting plans?


    Yes, we support Perl on any hosting plans.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Do you support PHP on your hosting plans?

    Do you support PHP on your hosting plans?


    Yes, we support PHP on any hosting plans.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Do you offer Mssql with any of your hosting plans ?

    Do you offer Mssql with any of your hosting plans ?


    Currently we do not offer support for Microsoft SQL or ms sql on shared hosting. We support both MySQL and PostgreSQL only.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Do you allow SHOUTcast?

    Do you allow SHOUTcast?


    Sorry, at this time we do not allow SHOUTcast to be ran on our shared servers, SHOUTcast requires a lot of resources from the server.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Do your servers support the PHP GD Library ?

    Do your servers support the PHP GD Library ?


    Yes, we support GD. You can upload the TTF, GIF, JPG and PNG to your site and have GD call them, should have no problem there.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Do you allow Telnet or Shell access?

    Do you allow Telnet or Shell access?


    As we are running high level security on all our servers, Telnet and Shell access is always disabled and is never allowed for our shared hosting clients.

    Please be carefull in even trying to attempt in using either telnet or shell, as the system will block your IP automatically after a number of attempts!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Can I connect to MySQL or PostgreSQL remotely?

    Can I connect to MySQL or PostgreSQL remotely?


    No, we can't allow connections to the database servers from outside our network.

    This means you cannot connect to our database servers with your MS Access or ODBC program that is running on your own computer. Your script that needs to connect to a database here must be running on our webservers, otherwise your connection attempts will be refused.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • I uploaded my pages, but still see the default ec2Biz page?

    I uploaded my pages, but still see the default ec2Biz page?


    There are a few possible answers

    1. The default page is stuck in a cache and you aren't seeing the new content yet. Try refreshing your browser a few times. If that doesn't update the page, call it specifically by typing http://www.yourdomain.com/index.html .

    2. The ec2Biz page is called index.html. If your uploaded homepage is called index.htm you need to delete the index.html page.

    3. Check you have uploaded your files to the correct directory. The main website is at the /httpdocs directory.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why my FTP fails to connect?

    Why my FTP fails to connect?


    • Your firewall could be blocking port 21, which you need to connect. Remember to enable passive mode in your FTP client as well.
    • Make sure you have the hostname in your welcome email (only the hostname don't add http://,ftp://, www or anything else.).
    • Make sure your username and password match exactly the info in your welcome email (be carefull not to put spaces before or after, all are case-sensitive).
    • Some ftp programs require a path in order to connect. For Plesk accounts your path would be /httpdocs/
    • If you fail to login 5 times, Your IP will be locked, Please try after 24 hours again.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why can't I see my web file?

    Why can't I see my web file?


    Unlike Windows operating systems, Unix / Linux is CASE SENSITIVE, upper and lowercase letters matter!

    Example:

    my_page.html =/= my_page.HTML
    MY_IMAGE.JPG =/= my_image.jpg
    my_file.txt =/= My_File.txt

    We recommend that you always use lowercase filenames to avoid these types of problems.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • PayPal - How does Instant Payment Notification work (IPN)?

    PayPal - How does Instant Payment Notification work (IPN)?


    When a customer makes a payment to you, PayPal will post a notification to your server at a URL you specify. Included in this notification will be all of your customer's payment information (e.g. customer name, amount) as well as a piece of encrypted code.

    When your server receives a notification, it must then post the information, including the encrypted code, back to a secure PayPal URL. PayPal will authenticate the transaction and send confirmation of its validity back to your server.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PayPal - What is Instant Payment Notification (IPN)?

    PayPal - What is Instant Payment Notification (IPN)?


    Instant Payment Notification, included with Website Payment products, Express Checkout, and Standard Checkout, is available to our Premier and Business members. Instant Payment Notification allows you to integrate your PayPal payments with your website's back-end operations, so that you get immediate notification and authentication of any PayPal payments and disputes you may receive.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PayPal - How do I activate Instant Payment Notification (IPN)?

    PayPal - How do I activate Instant Payment Notification (IPN)?


    Ec2Biz E-Store System is already have notification variable, so do not need change setting in your profile.

    For other system, you can activate Instant Payment Notification (IPN) from your Profile.

    Note: Before activating IPN, please read the instructions to ensure that you can support the notification and authentication system.

    Here's How:

    1. Log in to your PayPal account.
    2. Click the Profile subtab.
    3. Click the Instant Payment Notification Preferences link in the Selling Preferences column.
    4. Click Edit.
    5. Click the checkbox and enter the URL to which you would like to receive HTML posts.
    6. Click Save.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are there any guidelines when setting my password?

    Are there any guidelines when setting my password?


    All accounts must have passwords. The password is used to identify the person using an account as an authorized user and to prevent unauthorized users from having access. The purpose of these guidelines is assist you in creating, protecting, and changing passwords so they are strong, secure, and protected.

    When setting the password for your Account, consider the following password Best Practices:

    1. Passwords should be at least 8 characters. However, MORE is BETTER.
    2. Passwords should contain a mix of upper and lowercase letters, a mix of letters and numbers, or a combination of upper and lower case letters and numbers.
    3. DO NOT use blank spaces or symbols (#, $, @, etc).
    4. Passwords should be something you can easily remember, yet hard for someone else to guess.
    For example, a phrase like "Bob and Susan got married March 3, 1998" could become BaSgm3398.
    5. Passwords should not be all numbers or contain alphabetic or numerical sequences (i.e., “cde” or “345”).
    6. Passwords should not be a proper name or a word recognized by any dictionary.
    * Do not includes words from another language.
    * Do not add numbers to the beginning or end of words or proper names.
    * Do not use your initials preceded or followed by numbers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PayPal - What is a canceled reversal (IPN)?

    PayPal - What is a canceled reversal (IPN)?


    The Canceled_Reversal status on your Instant Payment Notification is a new payment status which replaces the Canceled status. This means a reversal has been canceled (e.g. you, the merchant, won a dispute with the customer and the funds for the transaction that was reversed have been returned to you).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • Can I have full FTP access?

    Can I have full FTP access?


    Full FTP access is not available with E-Store System for two reasons.

    1) The enhanced functionality of E-Store System File Manager - everything you need should be available through this feature.

    2) To protect customers on shared servers from the uploading of files that may slow the performance of sites across the entire server.

    This policy, while it may seem inconvenient, is designed for your protection.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • I can't login to "Administer Center". What is the problem?

    I can't login to "Administer Center". What is the problem?


    1. To ensure that your Login ID (E-Mail address) is correct.
    2. Password is case-sensitive. please ensure you're typing the password in correct case.
    3. Your browser must be set to allow cookies, otherwise our server will not recognize you when you try to login.

    Occasionally you can get a corrupted cookie set on your computer. If this happens, you must delete the bad cookie so a new one can be set by our server.
    In Netscape 6.0 and higher, Mozilla, and other Mozilla-based browsers, go to Tools->Options, select "Privacy and Security," Select "Cookies." On the right, there will be a button labelled "Clear Cookies Now" click this button.
    For Internet Explorer, go to Tools->Internet Options, you can either then click the button labelled "Delete cookies".
    Once you delete the bad cookie, you should be able to login again.

    If still can't login, you may try to click the "Forget Password" button on login page, you should receive the new password and old password does not work.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Website Promotion and Optimization

  • Does Website Promotion submit to Google and the rest of the top search engines?

    Does Website Promotion submit to Google and the rest of the top search engines?


    ec2Link.com Website Hosting submits to all of the top search engines including: Google, Yahoo, AOL, IWon, Excite, MSN, DMOZ, Netscape, Alta Vista, LYCOS, Looksmart, Ask Jeeves, Baidu, Timway, HOTBOT, AlltheWeb, TEOMA, Dogpile, GO.com and many more.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How long does the Website Promotion process take?

    How long does the Website Promotion process take?


    The Website Promotion service starts as soon as you complete your order. Your site can experience new traffic within 2 weeks of completing the form.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why do I need to submit my site to all of these search directories?

    Why do I need to submit my site to all of these search directories?


    Search engines and directories are the main source of traffic to every website. Using the ec2Link.com Website Hosting service will get your site listed and boost your link popularity which is critical in getting your site's ranking on search engines.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • The submission is guarantee listed on all search engine?

    The submission is guarantee listed on all search engine?


    Submission of a website does not guarantee, that it will be listed there. We make every effort to maximize the submited-to-listed ratio, but we make no guarantee that the submissions will result in being listed.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What do I have to do to submit my website?

    What do I have to do to submit my website?


    The ec2Link.com Website Hosting service is the easiest to use anywhere. All you have to do is complete one simple form that describes your website and give us your web address and hit submit, that is it.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • I can't send email via SMTP with your server?

    I can't send email via SMTP with your server?


    There are two reasons this may be happening.

    • Authentication Failed
      You do need to authenticate before you can relay mail. This means you will need POP before SMTP (where you simply check your mail before sending).

      You must have checked your email within 5 minutes prior to sending email so that the server can authenticate you as a valid user.
    • ISP is Blocking Port 25
      If your ISP is blocking port 25, you may not be able to send email using our system.

      Some ISPs do this so that you are forced to use their email servers when sending email, as an attempt to prevent spam.

      If your ISP uses port 25 blocking, it is beyond our control to correct this situation. If your email client supports it, you might try using TCP port 587 (smtp-submission) instead of 25 to send email.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is SMTP?

    What is SMTP?


    Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet.

    SMTP uses TCP port 25 and sometimes you can have problems to send your messages in case your ISP has closed port 25. To determine the SMTP server for a given domain name, the MX (Mail eXchange) DNS record is used.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why won't my email address work?

    Why won't my email address work?


    Make sure you set it up exactly by looking at mail tutorials

    > Make sure your user name is all lowercase and password is CaSe SenSiTiVe.
    > Make sure you have created the email address in your control panel.
    > Change the user name to the full email address. Example: username@domainname.com

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Do you support IMAP?

    Do you support IMAP?


    Yes, IMAP is supported and featured in all our hosting solutions.

    By default, IMAP clients connect to TCP/IP port 143 on the mail server.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to send emails but not receive?

    Are you able to send emails but not receive?


    Either your domain is out of disk space, or your e-mail address itself is out. You will need to increase the amount of disk space to receive mail again.

    Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • I have two domains can I host them with one hosting plan?

    I have two domains can I host them with one hosting plan?


    Yes, all of our hosting plans allow for multiple domain hosting.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How long does it take for my domain to resolve properly (to start working)?

    How long does it take for my domain to resolve properly (to start working)?


    New Register
    .COM, .NET, .ORG, .BIZ, .INFO, .NAME, .US:
    This can be as quick as 5 minutes. The state between 24-48 hours for a domain to FULLY propagate.

    *.HK:
    It usually takes about 24 hours to register a domain name - however it can take between 3 and 14 days to register a .hk domain name. This is because the procedure for registering a .hk domain name is much more complicated than for registering a .com domain.

    Domain Transfer (DNS change settings)
    It takes 24 to 72 hours for the nameserver changes to take effect.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who owns domains registered with Focus Network Company?

    Who owns domains registered with Focus Network Company?


    All domains registered with Focus Network Company, belongs to the customer. You can fully manage your domain or transfer your domains registration away at anytime.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is a Registrar?

    What is a Registrar?


    A Registrar is an organization or company that is accredited by ICANN (Internet Corporation for Assigned Names and Numbers) to provide registration services. There are different registrars serving each country code throughout the world and each registrar has different rules regarding registration procedures and fees.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Our nameservers are:

    • ns1.powersx.com
    • ns2.powersx.com

    Most registrars only require nameserver hostnames, not the IP addresses that are also shown above.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

FAQ Quick Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the FAQ you were looking for, please try our Knowledge Base

If you would like to know more about our services
please contact us immediately!

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