Can I have full FTP access?

Full FTP access is not available with E-Store System for two reasons.

1) The enhanced functionality of E-Store System File Manager - everything you need should be available through this feature.

2) To protect customers on shared servers from the uploading of files that may slow the performance of sites across the entire server.

This policy, while it may seem inconvenient, is designed for your protection.

The above information is for reference only

I can't login to "Administer Center". What is the problem?

1. To ensure that your Login ID (E-Mail address) is correct.
2. Password is case-sensitive. please ensure you're typing the password in correct case.
3. Your browser must be set to allow cookies, otherwise our server will not recognize you when you try to login.

Occasionally you can get a corrupted cookie set on your computer. If this happens, you must delete the bad cookie so a new one can be set by our server.
In Netscape 6.0 and higher, Mozilla, and other Mozilla-based browsers, go to Tools->Options, select "Privacy and Security," Select "Cookies." On the right, there will be a button labelled "Clear Cookies Now" click this button.
For Internet Explorer, go to Tools->Internet Options, you can either then click the button labelled "Delete cookies".
Once you delete the bad cookie, you should be able to login again.

If still can't login, you may try to click the "Forget Password" button on login page, you should receive the new password and old password does not work.

The above information is for reference only

The submission is guarantee listed on all search engine?

Submission of a website does not guarantee, that it will be listed there. We make every effort to maximize the submited-to-listed ratio, but we make no guarantee that the submissions will result in being listed.

The above information is for reference only

What is Website Promotion?

Website promotion service that allows you to submit your website to over 1,000 search engines and directories with one easy form.

The above information is for reference only

ec2Link.com Website Hosting is so cheap compared to others, why?

ec2Link.com Website Hosting is totally automated and is able to submit your website without a human element, passing the cost savings to the customer.

The above information is for reference only

Do I get confirmation of my order?

Yes, you will receive an email with confirmation that you site has been successfully submitted to our search engines and directory list.

The above information is for reference only

Why do I need to submit my site to all of these search directories?

Search engines and directories are the main source of traffic to every website. Using the ec2Link.com Website Hosting service will get your site listed and boost your link popularity which is critical in getting your site's ranking on search engines.

The above information is for reference only

Why haven't I got email notification from your company?

Some new registered customer may have lost our emails due to their default email filter setting. Like yahoo!, Hotmail and gMail, they always filter non-famous domains as junk/spam by default. This is their way to coerce people into using their emails.

Please update your email filter setting to make sure you can receive the emails from Focus Network Company in order to follow up any notification here.

1. Please try not to use hotmail for registration as we got some feedback that hotmail users never got any emails.

2. If you're using yahoo mail, please check your 'Bulk' folder and move your Focus Network Company email into 'inbox' folder;

3. If you're using gMail, please check your 'Spam' folder and mark it as 'Not Spam';

The above information is for reference only

Are there any guidelines when setting my password?

All accounts must have passwords. The password is used to identify the person using an account as an authorized user and to prevent unauthorized users from having access. The purpose of these guidelines is assist you in creating, protecting, and changing passwords so they are strong, secure, and protected.

When setting the password for your Account, consider the following password Best Practices:

1. Passwords should be at least 8 characters. However, MORE is BETTER.
2. Passwords should contain a mix of upper and lowercase letters, a mix of letters and numbers, or a combination of upper and lower case letters and numbers.
3. DO NOT use blank spaces or symbols (#, $, @, etc).
4. Passwords should be something you can easily remember, yet hard for someone else to guess.
For example, a phrase like "Bob and Susan got married March 3, 1998" could become BaSgm3398.
5. Passwords should not be all numbers or contain alphabetic or numerical sequences (i.e., “cde” or “345”).
6. Passwords should not be a proper name or a word recognized by any dictionary.
* Do not includes words from another language.
* Do not add numbers to the beginning or end of words or proper names.
* Do not use your initials preceded or followed by numbers.

The above information is for reference only

PayPal - How does Instant Payment Notification work (IPN)?

When a customer makes a payment to you, PayPal will post a notification to your server at a URL you specify. Included in this notification will be all of your customer's payment information (e.g. customer name, amount) as well as a piece of encrypted code.

When your server receives a notification, it must then post the information, including the encrypted code, back to a secure PayPal URL. PayPal will authenticate the transaction and send confirmation of its validity back to your server.

The above information is for reference only

PayPal - What is Instant Payment Notification (IPN)?

Instant Payment Notification, included with Website Payment products, Express Checkout, and Standard Checkout, is available to our Premier and Business members. Instant Payment Notification allows you to integrate your PayPal payments with your website's back-end operations, so that you get immediate notification and authentication of any PayPal payments and disputes you may receive.

The above information is for reference only

PayPal - How do I activate Instant Payment Notification (IPN)?

Ec2Biz E-Store System is already have notification variable, so do not need change setting in your profile.

For other system, you can activate Instant Payment Notification (IPN) from your Profile.

Note: Before activating IPN, please read the instructions to ensure that you can support the notification and authentication system.

Here's How:

1. Log in to your PayPal account.
2. Click the Profile subtab.
3. Click the Instant Payment Notification Preferences link in the Selling Preferences column.
4. Click Edit.
5. Click the checkbox and enter the URL to which you would like to receive HTML posts.
6. Click Save.

The above information is for reference only

PayPal - What is a canceled reversal (IPN)?

The Canceled_Reversal status on your Instant Payment Notification is a new payment status which replaces the Canceled status. This means a reversal has been canceled (e.g. you, the merchant, won a dispute with the customer and the funds for the transaction that was reversed have been returned to you).

The above information is for reference only

Do you allow Telnet or Shell access?

As we are running high level security on all our servers, Telnet and Shell access is always disabled and is never allowed for our shared hosting clients.

Please be carefull in even trying to attempt in using either telnet or shell, as the system will block your IP automatically after a number of attempts!

The above information is for reference only

I uploaded my pages, but still see the default ec2Biz page?

There are a few possible answers

1. The default page is stuck in a cache and you aren't seeing the new content yet. Try refreshing your browser a few times. If that doesn't update the page, call it specifically by typing http://www.yourdomain.com/index.html .


2. The ec2Biz page is called index.html. If your uploaded homepage is called index.htm you need to delete the index.html page.


3. Check you have uploaded your files to the correct directory. The main website is at the /httpdocs directory.

The above information is for reference only

What is POP3?

Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client. POP3 allows you to download email messages on your local computer and read them even when you are offline.

The above information is for reference only

Do you support IMAP?

Yes, IMAP is supported and featured in all our hosting solutions.

By default, IMAP clients connect to TCP/IP port 143 on the mail server.

The above information is for reference only

What is SMTP?

Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet.

SMTP uses TCP port 25 and sometimes you can have problems to send your messages in case your ISP has closed port 25. To determine the SMTP server for a given domain name, the MX (Mail eXchange) DNS record is used.

The above information is for reference only

Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing.....

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISP's are blocking outgoing emails.
The reason they do this is to prevent you from using their internet connection for spamming purposes.

You will still be able to send emails, but only by using your ISP'S outgoing mail server.
Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

The above information is for reference only

What do I put for both incoming and outgoing mail server?

For your incoming mail server please use mail.yourdomain.com
and for your outgoing mail server use mail.yourISP.com
which is either Netvigator, i-Cable, internode or any other ISP you use to connect to the web.

The above information is for reference only