Do you support IMAP?

Yes, IMAP is supported and featured in all our hosting solutions.

By default, IMAP clients connect to TCP/IP port 143 on the mail server.

The above information is for reference only

What do I put for both incoming and outgoing mail server?

For your incoming mail server please use mail.yourdomain.com
and for your outgoing mail server use mail.yourISP.com
which is either Netvigator, i-Cable, internode or any other ISP you use to connect to the web.

The above information is for reference only

What is POP3?

Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client. POP3 allows you to download email messages on your local computer and read them even when you are offline.

The above information is for reference only

I can't send email via SMTP with your server?

There are two reasons this may be happening.

• Authentication Failed
  You do need to authenticate before you can relay mail. This means you will need POP before SMTP (where you simply check your mail before sending).
  
  You must have checked your email within 60 minutes prior to sending email so that the server can authenticate you as a valid user.
• ISP is Blocking Port 25
  If your ISP is blocking port 25, you may not be able to send email using our system.
  
  Some ISPs do this so that you are forced to use their email servers when sending email, as an attempt to prevent spam.
  
  If your ISP uses port 25 blocking, it is beyond our control to correct this situation. If your email client supports it, you might try using TCP port 587 (smtp-submission) instead of 25 to send email.

The above information is for reference only

What is IMAP?

The Internet Message Access Protocol (IMAP) is a mail protocol used for accessing email on a remote web server from a local client. IMAP and POP3 are the two most commonly used Internet mail protocols for retrieving emails. Both protocols are supported by all modern email clients and web servers.

The above information is for reference only

What is Website Promotion?

Website promotion service that allows you to submit your website to over 1,000 search engines and directories with one easy form.

The above information is for reference only

The submission is guarantee listed on all search engine?

Submission of a website does not guarantee, that it will be listed there. We make every effort to maximize the submited-to-listed ratio, but we make no guarantee that the submissions will result in being listed.

The above information is for reference only

Do I get confirmation of my order?

Yes, you will receive an email with confirmation that you site has been successfully submitted to our search engines and directory list.

The above information is for reference only

ec2Link.com Website Hosting is so cheap compared to others, why?

ec2Link.com Website Hosting is totally automated and is able to submit your website without a human element, passing the cost savings to the customer.

The above information is for reference only

What do I have to do to submit my website?

The ec2Link.com Website Hosting service is the easiest to use anywhere. All you have to do is complete one simple form that describes your website and give us your web address and hit submit, that is it.

The above information is for reference only

How do I use "Promo Code" or "Coupon" to order package?

Promo Code or Coupons code are only good for purchase product and service.

After you put the product in shopping cart, then you enter the coupon code on the first page; The price discount will appear on the itemized order page before you checkout and pay for your account.

The above information is for reference only

Do you support Perl on your hosting plans?

Yes, we support Perl on any hosting plans.

The above information is for reference only

Do you allow CGI Chat Room?

Sorry, at this time we do not allow any CGI Chat Room to be ran on our shared servers, CGI Chat Room requires a lot of resources from the server.

The above information is for reference only

Do you support ASP on your hosting plans?

Yes, ASP is supported on our Linux shared hosting servers, there is Apache::ASP addon modules (not robust but it has some of the ASP features).

The above information is for reference only

Do you allow CGI Game or PHP Game?

Sorry, at this time we do not allow CGI Game or PHP Game to be ran on our shared servers, CGI Game or PHP Game requires a lot of resources from the server.

The above information is for reference only

I can't login to "Administer Center". What is the problem?

1. To ensure that your Login ID (E-Mail address) is correct.
2. Password is case-sensitive. please ensure you're typing the password in correct case.
3. Your browser must be set to allow cookies, otherwise our server will not recognize you when you try to login.

Occasionally you can get a corrupted cookie set on your computer. If this happens, you must delete the bad cookie so a new one can be set by our server.
In Netscape 6.0 and higher, Mozilla, and other Mozilla-based browsers, go to Tools->Options, select "Privacy and Security," Select "Cookies." On the right, there will be a button labelled "Clear Cookies Now" click this button.
For Internet Explorer, go to Tools->Internet Options, you can either then click the button labelled "Delete cookies".
Once you delete the bad cookie, you should be able to login again.

If still can't login, you may try to click the "Forget Password" button on login page, you should receive the new password and old password does not work.

The above information is for reference only

Can I have full FTP access?

Full FTP access is not available with E-Store System for two reasons.

1) The enhanced functionality of E-Store System File Manager - everything you need should be available through this feature.

2) To protect customers on shared servers from the uploading of files that may slow the performance of sites across the entire server.

This policy, while it may seem inconvenient, is designed for your protection.

The above information is for reference only

PayPal - How does Instant Payment Notification work (IPN)?

When a customer makes a payment to you, PayPal will post a notification to your server at a URL you specify. Included in this notification will be all of your customer's payment information (e.g. customer name, amount) as well as a piece of encrypted code.

When your server receives a notification, it must then post the information, including the encrypted code, back to a secure PayPal URL. PayPal will authenticate the transaction and send confirmation of its validity back to your server.

The above information is for reference only

PayPal - What is Instant Payment Notification (IPN)?

Instant Payment Notification, included with Website Payment products, Express Checkout, and Standard Checkout, is available to our Premier and Business members. Instant Payment Notification allows you to integrate your PayPal payments with your website's back-end operations, so that you get immediate notification and authentication of any PayPal payments and disputes you may receive.

The above information is for reference only

PayPal - How do I activate Instant Payment Notification (IPN)?

Ec2Biz E-Store System is already have notification variable, so do not need change setting in your profile.

For other system, you can activate Instant Payment Notification (IPN) from your Profile.

Note: Before activating IPN, please read the instructions to ensure that you can support the notification and authentication system.

Here's How:

1. Log in to your PayPal account.
2. Click the Profile subtab.
3. Click the Instant Payment Notification Preferences link in the Selling Preferences column.
4. Click Edit.
5. Click the checkbox and enter the URL to which you would like to receive HTML posts.
6. Click Save.

The above information is for reference only

PayPal - What is a canceled reversal (IPN)?

The Canceled_Reversal status on your Instant Payment Notification is a new payment status which replaces the Canceled status. This means a reversal has been canceled (e.g. you, the merchant, won a dispute with the customer and the funds for the transaction that was reversed have been returned to you).

The above information is for reference only

Are there any guidelines when setting my password?

All accounts must have passwords. The password is used to identify the person using an account as an authorized user and to prevent unauthorized users from having access. The purpose of these guidelines is assist you in creating, protecting, and changing passwords so they are strong, secure, and protected.

When setting the password for your Account, consider the following password Best Practices:

1. Passwords should be at least 8 characters. However, MORE is BETTER.
2. Passwords should contain a mix of upper and lowercase letters, a mix of letters and numbers, or a combination of upper and lower case letters and numbers.
3. DO NOT use blank spaces or symbols (#, $, @, etc).
4. Passwords should be something you can easily remember, yet hard for someone else to guess.
For example, a phrase like "Bob and Susan got married March 3, 1998" could become BaSgm3398.
5. Passwords should not be all numbers or contain alphabetic or numerical sequences (i.e., “cde” or “345”).
6. Passwords should not be a proper name or a word recognized by any dictionary.
* Do not includes words from another language.
* Do not add numbers to the beginning or end of words or proper names.
* Do not use your initials preceded or followed by numbers.

The above information is for reference only

Do you support MicroSoft SQL?

Sorry, Our servers are running under Linux. We are unable to install MicroSoft SQL server on Linux.

The above information is for reference only

Do you support MS SQL?

Sorry, We does not support MS Access databases or MS SQL.

The above information is for reference only

Do you support PHP5?

Yes, You can easily run PHP5 in one of two ways.

1. You can name your php files with an extension of .php5
2. Place the following line in an .htaccess file in your httpdocs folder:
   
   AddHandler fcgid-script .php

The above information is for reference only

Who owns domains registered with Focus Network Company?

All domains registered with Focus Network Company, belongs to the customer. You can fully manage your domain or transfer your domains registration away at anytime.

The above information is for reference only

Can I connect to MySQL or PostgreSQL remotely?

No, we can't allow connections to the database servers from outside our network.

This means you cannot connect to our database servers with your MS Access or ODBC program that is running on your own computer. Your script that needs to connect to a database here must be running on our webservers, otherwise your connection attempts will be refused.

The above information is for reference only